2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) (tonnes of CO2 equivalent) | tonnes of CO2 equivalent | 547.32 | 1930.06 | 1846.21 | 46 |
| Including: Natural gas emissions (tonnes of CO2 equivalent) | tonnes of CO2 equivalent | 536.21 | 1827 | 1725.38 | 46 |
| Including: Petrol emissions (tonnes of CO2 equivalent) | tonnes of CO2 equivalent | 11.11 | 103.06 | 120.83 | 46 |
| Including: Purchased electricity emissions (tonnes) | tonnes | 2778.5 | 20492.02 | 21237.97 | 46 |
| Indirect GHG emissions (Scope 2) (tonnes of CO2 equivalent) | tonnes of CO2 equivalent | 2778.5 | 20492.02 | 21237.97 | 46 |
| Total GHG emissions (Scopes 1 and 2) (tonnes of CO2 equivalent) | tonnes of CO2 equivalent | 3325.82 | 22422.08 | 23064.18 | 46 |
| Total GHG emissions per employee (tonnes of CO2 equivalent/employee) | tonnes of CO2 equivalent/employee | 2.37 | 4.23 | 3.1 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous emission intensity (tonnes/employee) | tonnes/employee | 7.2×10⁻³ | 4.0×10⁻² | 5.5×10⁻² | 46 |
| Total non-hazardous waste emissions (tonnes) | tonnes | 10.1 | 81.81 | 92.8 | 46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Electricity purchased | 10 thousand kWh | 487.2 | 3593.2 | 3724 | 47 |
| Electricity use of the Headquarters | In 10000 kWh | 0.487 | 1.8282 | 2.07 | 10 |
| Gas use of the Headquarters | In 10000 m3 | 24.8 | 73.76 | 70.83 | 10 |
| Gasoline consumption | 10 thousand litre | 5 | 46.4 | 54.4 | 47 |
| Natural gas consumption | 10 thousand m3 | 24.3 | 165.4 | 79.8 | 47 |
| Number of official vehicles cut | 6 | 47 | |||
| Petrol use of the Headquarters | In 10000 m3 | 5 | 3.37 | 3.32 | 10 |
| Total direct energy consumption | MWh | 2790.56 | 9713.69 | 9247.47 | 47 |
| Total energy consumption | MWh | 7662.56 | 45465.69 | 46487.47 | 47 |
| Total energy consumption per employee | MWh/employee | 5.45 | 6.81 | 6.24 | 47 |
| Total indirect energy consumption | MWh | 4872 | 35932 | 37240 | 47 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Wastewater discharge (10 thousand tonnes) | 10 thousand tonnes | 3 | 14.27 | 21.24 | 46 |
| Water consumption | 10 thousand tonnes | 3.8 | 17.8 | 26.9 | 47 |
| Water consumption per employee | tonnes/employee | 27.1 | 33.5 | 36.08 | 47 |
| Water use of the Headquarters | In 10000 tons | 3.8 | 9.19 | 15.08 | 10 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Paperless counter transactions handled in a paperless manner | million | 14.53 | 47 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| number of front offices | front offices | 465 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Increase in Bank's risk-weighted corporate assets as a percentage of total assets from beginning of the year | percentage points | 4.2 | 21 | ||
| Localized employment rate | % | 86.26 | 50 | ||
| Number of bank-wide video conferences | 278 | 219 | 226 | 10 | |
| Number of employees (female) | 5452 | 5684 | 50 | ||
| Number of employees (male) | 5249 | 5506 | 50 | ||
| Number of employees aged 30-39 | 5789 | 50 | |||
| Number of employees aged 40-49 | 1859 | 50 | |||
| Number of employees aged <30 | 2924 | 50 | |||
| Number of employees aged ≥50 | 1047 | 50 | |||
| Number of employees in Anhui Province | 10023 | 50 | |||
| Number of employees in other regions | 1596 | 50 | |||
| Number of employees with bachelor education | 8377 | 50 | |||
| Number of employees with below bachelor education | 415 | 50 | |||
| Number of employees with doctor education | 23 | 50 | |||
| Number of employees with master education | 2804 | 50 | |||
| Number of female employees | 5862 | 50 | |||
| Number of male employees | 5757 | 50 | |||
| Number of new female recruitments | 403 | 50 | |||
| Number of new male recruitments | 458 | 50 | |||
| Number of new recruitments | 861 | 50 | |||
| Number of new recruitments aged 30-39 | 89 | 50 | |||
| Number of new recruitments aged 40-49 | 16 | 50 | |||
| Number of new recruitments aged <30 | 756 | 50 | |||
| Number of new recruitments in Anhui Province | 675 | 50 | |||
| Number of new recruitments in other regions | 186 | 50 | |||
| Percentage of employees aged 30-39 | % | 49.82 | 50 | ||
| Percentage of employees aged 40-49 | % | 16 | 50 | ||
| Percentage of employees aged <30 | % | 25.17 | 50 | ||
| Percentage of employees aged ≥50 | % | 9.01 | 50 | ||
| Percentage of employees in Anhui Province | % | 86.26 | 50 | ||
| Percentage of employees in other regions | % | 13.74 | 50 | ||
| Percentage of employees with bachelor education | % | 72.1 | 50 | ||
| Percentage of employees with below bachelor education | % | 3.57 | 50 | ||
| Percentage of employees with doctor education | % | 0.2 | 50 | ||
| Percentage of employees with master education | % | 24.13 | 50 | ||
| Percentage of female employees | % | 50.45 | 50 | ||
| Percentage of male employees | % | 49.55 | 50 | ||
| Percentage of new female recruitments | % | 46.8 | 50 | ||
| Percentage of new male recruitments | % | 53.2 | 50 | ||
| Percentage of new recruitments aged 30-39 | % | 10.34 | 50 | ||
| Percentage of new recruitments aged 40-49 | % | 1.86 | 50 | ||
| Percentage of new recruitments aged <30 | % | 87.8 | 50 | ||
| Percentage of new recruitments in Anhui Province | % | 78.4 | 50 | ||
| Percentage of new recruitments in other regions | % | 21.6 | 50 | ||
| Proportion of female employees | % | 50.95 | 50.8 | 50.45 | 10 |
| Total assets | In RMB 100 million | 13836.62 | 15802.36 | 18061.44 | 10 |
| Total number of employees | Persons | 10701 | 11390 | 11619 | 10, 50 |
| number of on-the-job employees | employees | 11619 | 6 | ||
| registered capital of the Bank | RMB | 13889801211 | 6 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 2.67 | 50 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Training expenses per employee | RMB | 2496.45 | 2021.27 | 4377.76 | 10 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans | In RMB 100 million | 1389.41 | 1819.98 | 2284.65 | 10 |
| Balance of small and micro enterprises loans | In RMB 100 million | 2560.41 | 3146.19 | 3772.32 | 10 |
| Green credit balance | In RMB 100 million | 321.81 | 545.76 | 824.04 | 10 |
| number of branches | branches | 21 | 6 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total number of outlets | 478 | 466 | 465 | 10 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Complaint handling satisfaction | % | 97.84 | 98.15 | 92.12 | 10 |
| Fee income achieved by the Bank | billion RMB | 32.23 | 21 | ||
| Number of corporate online banking customers | In 10 thousand | 31.09 | 34.58 | 38.41 | 10 |
| Number of mobile banking customers | In 10 thousand | 704.93 | 348.27 | 375.35 | 10 |
| Number of phone banking customers | In 10 thousand | 380.65 | 401.35 | 424.31 | 10 |
| Number of video conferences held | 296 | 47 | |||
| number of self-service areas (points) | self-service areas (points) | 520 | 6 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Bank's risk-weighted corporate assets as a percentage of total assets | % | 65.7 | 21 | ||
| Number of personal online banking customers | In 10 thousand | 674.03 | 753.64 | 796.12 | 10 |
| Percentage of counter transactions handled in a paperless manner | 85% | 47 | |||
| Percentage of private business transactions processed in a paperless manner | 100% | 47 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 12.23 | 12.02 | 13.21 | 10 |
| Total tax payment | In RMB 100 million | 70.82 | 91.23 | 81.87 | 10 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of anti-telecom fraud outdoor publicity activities conducted | activities | 2700 | 29 |
| Number of anti-telecom fraud publicity events using traditional media (radio, television, newspapers) | events | 28 | 29 |
| Number of anti-telecom fraud publicity materials distributed (leaflets, gifts, and other materials) | items | 47000 | 29 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of anti-telecom fraud training sessions for employees | sessions | 1900 | 29 |
| Number of attendees at anti-telecom fraud training sessions for employees | attendees | 26000 | 29 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Shareholders' equity | In RMB 100 million | 1115.16 | 1228.22 | 1467.27 | 10 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of individuals covered by anti-telecom fraud publicity events using traditional media | individuals | 300000 | 29 | ||
| Number of individuals served by anti-telecom fraud outdoor publicity activities | individuals | 280000 | 29 | ||
| Revenue | In RMB 100 million | 355.14 | 362.3 | 363.65 | 10 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes of CO2 equivalent | 547.32 | 1930.06 | 1846.21 |
| GHG Emissions from Natural Gas | tonnes of CO2 equivalent | 536.21 | 1827 | 1725.38 |
| GHG Emissions from Purchased Electricity | tonnes | 2778.5 | 20492.02 | 21237.97 |
| Indirect Energy Emissions (Scope 2) | tonnes of CO2 equivalent | 2778.5 | 20492.02 | 21237.97 |
| Mobile Combustion Emissions | tonnes of CO2 equivalent | 11.11 | 103.06 | 120.83 |
| Total GHG Emissions | tonnes of CO2 equivalent | 3325.82 | 22422.08 | 23064.18 |
| Total GHG Emissions Intensity (By Employee) | tonnes of CO2 equivalent/employee | 2.37 | 4.23 | 3.1 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 10.1 | 81.81 | 92.8 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.0072 | 0.04 | 0.055 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/employee | 5.45 | 6.81 | 6.24 |
| Gasoline Consumption | litre | 50000 | 464000 | 544000 |
| Natural Gas Consumption | m3 | 243000 | 1654000 | 798000 |
| Total Direct Energy Consumption | MWh | 2790.56 | 9713.69 | 9247.47 |
| Total Energy Consumption | MWh | 7662.56 | 45465.69 | 46487.47 |
| Total Indirect Energy Consumption | MWh | 4872 | 35932 | 37240 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Wastewater Discharge | 10 thousand tonnes | 3 | 14.27 | 21.24 |
| Total Water Withdrawal | 10 thousand tonnes | 3.8 | 17.8 | 26.9 |
| Water Consumption | 10 thousand tonnes | 3.8 | 17.8 | 26.9 |
| Water Consumption Intensity (By Revenue) | tonnes/employee | 27.1 | 33.5 | 36.08 |
| Water Consumption in Office | 10 thousand tonnes | 3.8 | 9.19 | 15.08 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Investment in Ecological Restoration | million RMB | 160 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | 8377 | |||
| Number of Below Junior College Employees | 415 | |||
| Number of Doctoral Degree Employees | 23 | |||
| Number of Employees Aged 30-50 | 7648 | |||
| Number of Employees Aged Above 50 | 1047 | |||
| Number of Employees Aged Below 30 | 2924 | |||
| Number of Employees in Mainland China | 10023 | |||
| Number of Female Employees | 5452 | 5684 | 5862 | |
| Number of Male Employees | 5249 | 5506 | 5757 | |
| Number of Master's Degree Employees | 2804 | |||
| Number of New Employees | 861 | |||
| Number of New Employees (Aged 30-50) | 105 | |||
| Number of New Employees (Aged Below 30) | 756 | |||
| Number of New Employees (Female) | 403 | |||
| Number of New Employees (Mainland China) | 675 | |||
| Number of New Employees (Male) | 458 | |||
| Number of Total Employees | Persons | 10701 | 11100 | 11619 |
| Percentage of Bachelor's Degree Employees | % | 72.1 | ||
| Percentage of Below Junior College Employees | % | 3.57 | ||
| Percentage of Doctoral Degree Employees | % | 0.2 | ||
| Percentage of Employees Aged 30-50 | % | 65.82 | ||
| Percentage of Employees Aged Above 50 | % | 9.01 | ||
| Percentage of Employees Aged Below 30 | % | 25.17 | ||
| Percentage of Employees in Mainland China | % | 86.26 | ||
| Percentage of Female Employees | % | 50.95 | 50.8 | 50.45 |
| Percentage of Male Employees | % | 49.55 | ||
| Percentage of Master's Degree Employees | % | 24.13 | ||
| Percentage of New Employees (Aged 30-50) | % | 12.2 | ||
| Percentage of New Employees (Aged Below 30) | % | 87.8 | ||
| Percentage of New Employees (Female) | % | 46.8 | ||
| Percentage of New Employees (Mainland China) | % | 78.4 | ||
| Percentage of New Employees (Male) | % | 53.2 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Total Employees | % | 2.67 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 97.84 | 98.15 | 92.12 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Anti-corruption Training Session | sessions | 1900 |
| Number of Attendance for Anti-corruption Training | person-times | 26000 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Social Investment | million RMB | 1500 |