2023 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Decrease rate in greenhouse gas emissions per unit of total telecommunication services | 13.3% | 71 | |
| Equivalent GHG emissions reductions of the electricity savings | 10000 tons | 512.65 | 102 |
| GHG emission intensity per unit of data traffic (Scope 1 + Scope 2) | Tons CO2e/PB | 0.013 | 102 |
| Guangxi Mobile distributed photovoltaic power station - carbon dioxide emissions reduced | tons | 1009 | 76 |
| Jiangsu Mobile photovoltaic power generation - carbon dioxide emissions reduced | tons | 325 | 76 |
| Per capita commuting greenhouse gas emissions - year-on-year decrease | 22% | 76 | |
| Reduction of carbon dioxide emissions from green electricity purchased | tons | 49000 | 111 |
| Reduction of carbon dioxide emissions from green energy trading and purchase | tons | 40400 | 111 |
| SO2 emissions | Tons | 5.17 | 102 |
| Scope 3 GHG emissions – Category 6: business travel | 10000 tons | 7.05 | 102 |
| Scope 3 GHG emissions – Category 7: employee commuting | 10000 tons | 29.05 | 102 |
| Total direct GHG emissions (Scope 1) | Million tons | 0.22 | 102 |
| Total direct greenhouse gas emissions (Scope 1) | million tons of CO2 | 0.22 | 71 |
| Total indirect GHG emissions (Scope 2) | Million tons | 35.18 | 102 |
| Total indirect greenhouse gas emissions (Scope 2) | million tons of CO2 | 35.18 | 71 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of hazardous waste disposed of | 10000 tons | 2.35 | 2.63 | 4.09 | 103 |
| Amount of hazardous waste generated | 10000 tons | 2.1 | 2.74 | 3.9 | 103 |
| Discharge intensity of hazardous waste | Kg/RMB 10000 | 0.25 | 0.29 | 0.39 | 103 |
| Disposal rate of hazardous waste | % | 95.45 | 82.35 | 100 | 103 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of general solid waste generated | 10000 tons | 7.67 | 4.46 | 6.17 | 103 |
| Comprehensive utilization rate of general solid waste | % | 96.89 | 88.61 | 100 | 103 |
| Discharge intensity of general solid waste | Kg/RMB 10000 | 0.39 | 0.48 | 0.61 | 103 |
| Total amount of materials used in production of terminal equipment | Tons | 14521 | 12308 | 12270 | 103 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Rate of decrease in GHG emissions intensity per unit of data traffic | % | 13.3 | 102 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of general solid waste carried over from previous years comprehensively utilized | 10000 tons | 0.45 | 0.68 | 0.18 | 103 |
| Amount of general solid waste comprehensively utilized | 10000 tons | 7.88 | 4.63 | 6.35 | 103 |
| Amount of hazardous waste carried over from previous years disposed of | 10000 tons | 0.35 | 0.37 | 0.18 | 103 |
| Amount of paper documents reduced due to the application of fully electronic procurement processes | 10000 | approx. 69.9 | approx. 69.2 | approx. 75.7 | 104 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coal consumption | 10000 tons | 0.03 | 102 | ||
| Coal gas consumption | Million cubic meters | 0.03 | 102 | ||
| Comprehensive energy consumption | million tons of standard coal | 7.748 | 71 | ||
| Comprehensive energy consumption per unit of telecommunications services | Kg of standard coal/RMB 10000 | 64.5 | 102 | ||
| Comprehensive energy consumption per unit of total telecommunication services | kg of standard coal per RMB 10000 | 64.5 | 71 | ||
| Diesel consumption | Million liters | 8.4 | 102 | ||
| Gasoline consumption | Million liters | 74.7 | 102 | ||
| Green electricity purchase volume | 100 million kWh | 1.58 | 102 | ||
| Green electricity purchased | million kilowatt-hours | 185 | 111 | ||
| Green energy generation | million kilowatt-hours | 164 | 111 | ||
| Guangxi Mobile distributed photovoltaic power station - electricity generated | kWh | 1770000 | 76 | ||
| Jiangsu Mobile photovoltaic power generation - electricity generated | kWh | 570000 | 76 | ||
| LPG consumption | 100 tons | 1.5 | 102 | ||
| Natural gas consumption | Million cubic meters | 12.6 | 102 | ||
| PUE of the Company's data center and core computer building reduction compared to 2022 | % | -4.5 | 70 | ||
| Purchased electricity consumption | 100 million kWh | 610.8 | 102 | ||
| Purchased heat consumption | 10000 GJ | 392 | 102 | ||
| Rate of decrease in total energy consumption per unit of data traffic | % | 13.6 | 102 | ||
| Rate of decrease in total energy consumption per unit of total telecommunications services | % | 12.99 | 102 | ||
| Total amount of non-renewable materials used in production of terminal equipment | Tons | 12 | 11 | 11 | 103 |
| Total energy consumption | Million tce | 63.067 | 102 | ||
| Year-on-year decrease in comprehensive energy consumption per unit of total telecommunication services | 13.0% | 71 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of administrative villages networked | % | 99.6 | 111 | ||
| Fresh water consumption | Million tons | 37.12 | 103 | ||
| Reclaimed water usage | Million tons | 0.29 | 103 | ||
| Total water consumption | Million tons | 43.32 | 35.97 | 37.41 | 103 |
| Water use intensity | Ton/RMB 10000 | 0.51 | 0.38 | 0.37 | 103 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | 2025 | Report Pages |
|---|---|---|---|---|---|---|
| Accumulated electricity saving | billion kWh | 19.77 | 71 | |||
| Amount of wood saved | 10000 cubic meters | 26.2 | 26.81 | 27.85 | 104 | |
| Average data center power usage efficiency | 1.32 | 102 | ||||
| Comprehensive energy consumption per unit of telecom service decrease compared with 2020 (China Mobile's target) | % | -20 | 70 | |||
| Comprehensive energy consumption per unit of telecom service decrease compared with 2020 (MIT's requirement) | % | -15 | 70 | |||
| Cost reduction by the Company's data center and core computer building | million RMB | 460 | 70 | |||
| Electricity saved by the Company's data center and core computer building | million kilowatt hours | 680 | 70 | |||
| Equivalent cost savings reductions of the electricity savings | RMB 100 million | 60.63 | 102 | |||
| Investment on energy saving and environmental protection | RMB million | 72 | 102 | |||
| Total electricity saved for the year | billion kWh | 8.99 | 71 | |||
| Total electricity savings | 100 million kWh | 89.9 | 102 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Water consumption per capita management | gallons per worker | 260 | 111 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of packaging materials used per production unit of terminal products | Ton/production unit | 0.00041 | 0.00048 | 0.00049 | 103 |
| Proportion of recycled feedstock used in production of terminal equipment | % | 43.72 | 43.72 | 43.72 | 103 |
| Proportion of recycled products and their packaging materials used in production of terminal equipment | % | 99.91 | 99.91 | 99.91 | 103 |
| Total amount of renewable materials used in production of terminal equipment | Tons | 14509 | 12297 | 12259 | 103 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of high standards 5G smart agriculture demonstration projects | projects | 600 | 111 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average attendance rate of Board meetings | % | 89 | 85 | 96.5 | 104 |
| Average tenure of Board members | Year | 5.6 | 4.8 | 4 | 104 |
| Employees between 30 and 50 years old | Number | 362469 | 98 | ||
| Employees over 50 years old | Number | 31725 | 98 | ||
| Employees under 30 years old | Number | 58068 | 98 | ||
| Number of Board meetings held within the year | Number | 11 | 12 | 7 | 104 |
| Number of Female Employees on Maternity Leave at the HQ | 17 | 17 | 20 | 99 | |
| Number of Male Employees on Paternity Leave at the HQ | 1 | 15 | 10 | 99 | |
| Number of directors | Number | 8 | 8 | 8 | 104 |
| Number of employees covered by the Employees’ Mental Health Care Program | 10000 | 40 | 40 | 40 | 100 |
| Number of employees in Hong Kong, Macao, Taiwan and overseas markets | Number | 2085 | 2472 | 2440 | 98 |
| Number of employees in the mainland of China | Number | 447849 | 448226 | 449390 | 98 |
| Number of employees with associate degree or below | Number | 94150 | 54871 | 98 | |
| Number of employees with bachelor degree | Number | 300464 | 306579 | 98 | |
| Number of employees with master degree or higher | Number | 55904 | 60380 | 98 | |
| Number of ethnic minority employees | 33322 | 99 | |||
| Number of female directors | Number | 1 | 1 | 104 | |
| Number of female employees | Number | 231711 | 236487 | 236487 | 98 |
| Number of independent directors | Number | 4 | 4 | 4 | 104 |
| Number of male directors | Number | 8 | 7 | 7 | 104 |
| Number of male employees | Number | 213527 | 215343 | 215343 | 98 |
| Number of new employees | Number | 15775 | 16088 | 17577 | 98 |
| Number of new employees between 30 and 50 years old | Number | 6414 | 98 | ||
| Number of new employees in Hong Kong, Macao, Taiwan and overseas markets | Number | 1092 | 98 | ||
| Number of new employees in the mainland of China | Number | 16485 | 98 | ||
| Number of new employees over 50 years old | Number | 191 | 98 | ||
| Number of new employees under 30 years old | Number | 10972 | 98 | ||
| Number of new female employees | Number | 6032 | 6747 | 7157 | 98 |
| Number of new male employees | Number | 9743 | 10601 | 10420 | 98 |
| Proportion of employees between 30 and 50 years old | % | 79.15 | 79.76 | 98 | |
| Proportion of employees covered by a collective bargaining agreement | % | 100 | 100 | 100 | 100 |
| Proportion of employees over 50 years old | % | 6.15 | 6.62 | 98 | |
| Proportion of employees under 30 years old | % | 14.7 | 13.62 | 12.86 | 98 |
| Proportion of ethnic minority employees | % | 7.24 | 7.3 | 7.35 | 99 |
| Proportion of female directors | % | 12.5 | 12.5 | 104 | |
| Proportion of female employees | % | 52.88 | 52.62 | 52.34 | 99, 111 |
| Proportion of female employees at the headquarters who returned to work after maternity leave at the HQ | % | 100 | 100 | 100 | 99 |
| Proportion of female employees in senior management positions | % | 16.48 | 16.08 | 15.14 | 99 |
| Proportion of general affairs personnel | % | 9.98 | 9.71 | 9.37 | 98 |
| Proportion of local employees in Hong Kong subsidiary | % | 86.5 | 84.4 | 79.6 | 101 |
| Proportion of local management-level employees in Hong Kong subsidiary | % | 65 | 60.6 | 62.8 | 101 |
| Proportion of male employees at the headquarters who returned to work after paternity leave at the HQ | % | 100 | 100 | 100 | 99 |
| Proportion of management personnel | % | 7.02 | 7.35 | 7.26 | 98 |
| Proportion of marketing personnel | % | 47.2 | 45.35 | 43.74 | 98 |
| Proportion of others | % | 0.93 | 0.97 | 0.79 | 98 |
| Proportion of technical personnel | % | 34.87 | 36.8 | 38.83 | 98 |
| Proportion of unionized contract employees | % | 100 | 100 | 100 | 100 |
| Total number of employees | Number | 449934 | 450698 | 451830 | 98 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 2.53 | 1.77 | 1.31 | 99 |
| Female employee turnover rate | % | 2.17 | 1.47 | 1.18 | 99 |
| Male employee turnover rate | % | 2.93 | 2.11 | 1.46 | 99 |
| Number of employees dismissed | 1620 | 1384 | 2274 | 99 | |
| Number of employees who resigned | 11376 | 7985 | 5939 | 99 | |
| Number of female employees dismissed | 991 | 712 | 1193 | 99 | |
| Number of female employees who resigned | 5173 | 3478 | 2793 | 99 | |
| Number of male employees dismissed | 629 | 647 | 1081 | 99 | |
| Number of male employees who resigned | 6203 | 4507 | 3146 | 99 | |
| Turnover rate of employees between 30 and 50 years old | % | 1.52 | 1.02 | 0.71 | 99 |
| Turnover rate of employees in the mainland of China | % | 2.28 | 1.53 | 1.13 | 99 |
| Turnover rate of employees outside the mainland of China | % | 23.95 | 21.88 | 15.88 | 99 |
| Turnover rate of employees over 50 years old | % | 0.18 | 0.21 | 0.22 | 99 |
| Turnover rate of employees under 30 years old | % | 8.93 | 6.92 | 5.51 | 99 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Accident fatality rate per 1000 employees | 0.002 | 100 | |
| Number of accidents occurring among employees in the workplace | 1 | 100 | |
| Number of fatalities due to work-related accidents | 1 | 100 | |
| Rate of accidents occurring among employees in the workplace | % | 0.002 | 100 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Lost workdays due to work-related injuries | days | 39611 | 32519 | 37360 | 100 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee participation rate in safety emergency drills | % | 94.3 | 92.3 | 97.07 | 100 |
| Investment in work safety | RMB 100 million | 23.03 | 22.21 | 30.37 | 100 |
| Number of emergency support equipment installed | set-times | 10549 | 11128 | 15803 | 97 |
| Number of emergency vehicles dispatched | vehicle-times | 8709 | 6155 | 9597 | 97 |
| Number of safety emergency drills | 11170 | 12116 | 15367 | 100 | |
| Physical examination rate of employees | % | 97 | 97 | 96.5 | 100 |
| Social safety incident support | 13 | 3 | 3 | 97 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Cumulative number of Employees’ Mental Health Care ambassadors trained | > | 3000 | 3000 | 3000 | 100 |
| Cumulative number of primary and secondary school principals in rural areas trained under the 'Blue Dream' Program | Number | >129000 | 130000 | 130000 | 101 |
| Female employees’ participations in training | 10000 | 78.9 | 100 | ||
| Male employees’ participations in training | 10000 | 81.1 | 100 | ||
| Senior management’s participations in training | 1275 | 1341 | 1612 | 100 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average training expenses per employee | RMB | 2115 | 1567 | 2895 | 100 |
| Number of rural principals and primary and secondary school teachers trained in central and western China | people | 17002 | 111 | ||
| Number of total employee participations in training | 10000 | 12420 | 12340 | 16010 | 100 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Cumulative number of corporate entities on MIGU Running platform | Number | 36521 | 36707 | 101 | |
| Number of 5G network base stations newly added in townships | base stations | 560 | 111 | ||
| Number of Tier 1 centralized procurement suppliers | Number | 842 | 754 | 671 | 106 |
| Number of Tier 2 centralized procurement suppliers | Number | 20432 | 18580 | 15444 | 106 |
| Number of centralized procurement suppliers | Number | 20600 | 18798 | 15681 | 106 |
| Number of digital villages and smart communities served | smart communities, villages | 390000 | 111 | ||
| Number of launched projects in the e-procurement and bidding system | Number | 32018 | 35461 | 106 | |
| Number of overseas centralized procurement suppliers | Number | 3 | 106 | ||
| Number of procurement suppliers in Central China | Number | 1909 | 1813 | 1468 | 106 |
| Number of procurement suppliers in Eastern China | Number | 6074 | 5592 | 4857 | 106 |
| Number of procurement suppliers in Northeast China | Number | 2479 | 2781 | 1283 | 106 |
| Number of procurement suppliers in Northern China | Number | 3292 | 2967 | 2899 | 106 |
| Number of procurement suppliers in Northwest China | Number | 2286 | 2000 | 1920 | 106 |
| Number of procurement suppliers in Southern China | Number | 2391 | 1746 | 1755 | 106 |
| Number of procurement suppliers in Southwest China | Number | 2169 | 1899 | 1496 | 106 |
| Number of suppliers in the e-procurement and bidding system | Number | 339319 | 371743 | 106 | |
| Proportion of local suppliers in Tier 1 centralized procurement suppliers | % | 100 | 100 | 99.7 | 106 |
| Proportion of local suppliers in Tier 2 centralized procurement suppliers | % | 62.92 | 67.4 | 62.6 | 106 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Headquarters inter-provincial video and telephone conferences hosted | 778 | 76 | |||
| Number of electronic procurement projects implemented | 10000 | approx. 3.2 | approx. 3.2 | approx. 3.5 | 104 |
| Number of experts in China Mobile procurement evaluation expert pool | Number | 50617 | 49901 | 49446 | 106 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of information verifications on Tier 1 centralized procurement suppliers | Number | 2312 | 1510 | 1371 | 106 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Proportion of new main equipment with green packaging | % | > 80 | > 80 | > 80 | 104 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual complaint rate per million customers | 56.5 | 80.5 | 55.7 | 97 | |
| Annual number of customer complaints | Number | 616997 | 1072291 | 721354 | 97 |
| Average number of illegal 5G messages handled per month | 10000 | 39.38 | 486.46 | 2768.65 | 97 |
| E-commerce transaction volume | RMB 100 million | 5717 | 6339 | 7910 | 104 |
| First call resolution rate via hotline | % | 89.7 | 92.7 | 97 | |
| Number of customer complaints about spam handled | 10000 | 94 | 77 | 68 | 97 |
| Number of customer inquiries and complaints handled on general manager’s reception days | Number | 86735 | 85710 | 53803 | 97 |
| Number of customer receptions on general manager’s reception days | Persons | 93520 | 91305 | 135978 | 97 |
| Number of customers cooperating with the comprehensive solution Connect tailored for the operator market | customers | 1100 | 111 | ||
| Number of malware control terminals handled | Number | 49466 | 19764 | 55115 | 97 |
| Number of malware monitored and handed | 10000 | >37.17 | >21.24 | >75.71 | 97 |
| Number of medical platform and applications developed for rural medical care | medical institutions | 1600 | 111 | ||
| Number of nuisance call numbers handled such as 'Huslin' | 10000 | 18.23 | >76.8 | >84.7 | 97 |
| Overall customer satisfaction | Point | 81.8 | 85.2 | 85.7 | 97 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average monthly number of spam SMS and MMS messages blocked | 10 million | 5.23 | 5.91 | 11.18 | 97 |
| Number of SMS fraud alerts sent | 100 million | 85.84 | 94.32 | 124.57 | 97 |
| Number of scam phone numbers handled | 10000 | 15.21 | 15.13 | 23.42 | 97 |
| Number of users covered by the scam caller alert service | 100 million | 2.2 | 1.97 | 1.97 | 97 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual cumulative number of scam caller ID reminders sent | 100 million | 32.13 | 34.32 | 45.34 | 97 |
| Number of CEO mailbox emails and letters | 540 | 626 | 1032 | 99 | |
| Number of illegal websites handled | 10000 | >34.83 | >53.31 | >72.79 | 97 |
| Number of proposals reviewed by the Board throughout the year | Number | 71 | 50 | 51 | 104 |
| Number of targeted covert fraud incidents identified and successfully intervened | 10000 | 1301.95 | 2734.37 | 4578.47 | 97 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of executive directors | Number | 4 | 4 | 4 | 104 |
| Security risk protection training coverage | % | 94.29 | 100 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Cumulative number of children with CHD assisted under the 'Heart Caring' Campaign | Number | 48 | 48 | 101 | |
| Cumulative number of impoverished children receiving free CHD screening under the 'Heart Caring' Campaign | Number | 7069 | 7446 | 7745 | 101 |
| Cumulative number of impoverished children receiving free CHD screening under the Heart Caring Campaign | Number | 61898 | 63580 | 68591 | 101 |
| Cumulative number of libraries constructed under the 'Blue Dream' Program | Number | 2310 | 2310 | 2310 | 101 |
| Cumulative number of multimedia classrooms constructed under the 'Blue Dream' Program | Number | 4029 | 4360 | 4360 | 101 |
| Cumulative number of participants in public benefit activities on MIGU Running platform | 10000 | 2848 | 3002 | 101 | |
| Cumulative number of stress-relief rooms and care rooms built under the Employees’ Mental Health Care Program | > | 100 | 100 | 100 | 100 |
| Internet TV educational services received by rural households | million rural households | 8.6 | 111 | ||
| Number of 'And You' volunteer activities | Number | 1900 | 2800 | 101 | |
| Number of China Mobile Classrooms donated | classrooms | 4725 | 111 | ||
| Number of children diagnosed with congenital heart disease | children | 299 | 111 | ||
| Number of children screened for congenital heart disease | children | 7414 | 111 | ||
| Public health incident support | 192 | 394 | 3 | 97 | |
| Significant event support | 5620 | 3973 | 7663 | 97 | |
| Significant natural disaster support | 304 | 334 | 194 | 97 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual investment in Blue Dream principal training project | million RMB | 8 | 111 | ||
| Cumulative amount of funds donated by 'And You' volunteer activities | RMB 10000 | 1324.94 | 968 | 968 | 101 |
| Cumulative amount of funds donated by the China Mobile Charity Foundation | RMB 10000 | 42110 | 45940 | 50070 | 101 |
| Cumulative amount of funds donated under the 'Blue Dream' Program | RMB 100 million | 2198 | 2451 | 2704 | 101 |
| Cumulative amount of funds donated under the 'Heart Caring' Campaign | RMB 10000 | 2013 | 2143 | 2324 | 101 |
| Cumulative number of non-profit funds via MIGU Running platform | Number | 700 | 700 | 466 | 101 |
| Number of employees covered by 'Happiness 1+1' | 10000 | 42 | 41.2 | 41.2 | 100 |
| Number of personnel involved in emergency support | 212317 | 471709 | 307026 | 97 | |
| Number of times emergency communications support was provided | 6173 | 4743 | 7879 | 97 | |
| Significant accident or catastrophe support | 44 | 39 | 14 | 97 | |
| Total employee volunteer hours | 10000 | 60.82 | 57.78 | 54.89 | 101 |
| Total number of registered employee volunteers | 10000 | 11.31 | 7.78 | 7.39 | 101 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| SOₓ Emissions | Tons | 5.17 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | million tons CO2 | 0.22 |
| Indirect Energy Emissions (Scope 2) | million tons CO2 | 35.18 |
| Scope 3 GHG Emissions (Business Travel) | 10000 tons | 7.05 |
| Scope 3 GHG Emissions (Employee Commuting) | 10000 tons | 29.05 |
| Total GHG Emissions | million tons CO2 | 35.62 |
| Total GHG Emissions Intensity (By Product Volume) | tons CO2e/PB | 0.013 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Hazardous Waste | 10000 tons | 2.1 | 2.74 | 3.9 |
| Total Hazardous Waste Intensity (By Revenue) | Kg/RMB 10000 | 0.25 | 0.29 | 0.39 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | % | 96.89 | 88.61 | 100 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Kg/RMB 10000 | 0.39 | 0.48 | 0.61 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | 13.3 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | -13.1 | 17 | 21.4 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Coal Consumption | 10000 tons | 0.03 | ||
| Comprehensive Energy Consumption Intensity (By Revenue) | kg of standard coal per RMB 10000 | 64.5 | ||
| Diesel Fuel Consumption | Million liters | 8.4 | ||
| Energy Consumption Intensity (By Revenue) | kg of standard coal per RMB 10000 | 64.5 | ||
| Gasoline Consumption | Million liters | 74.7 | ||
| LPG Consumption | 100 tons | 1.5 | ||
| Natural Gas Consumption | Million cubic meters | 12.6 | ||
| Purchased Electricity | 100 million kWh | 610.8 | ||
| Purchased Heating | 10000 GJ | 392 | ||
| Total Energy Consumption | Million tce | 63.067 | ||
| Total Non-Renewable Fuel Consumption | Tons | 12 | 11 | 11 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Recycled Water Usage | Million tons | 0.29 | ||
| Water Consumption | Million tons | 43.32 | 35.97 | 37.41 |
| Water Consumption Intensity (By Revenue) | Ton/RMB 10000 | 0.51 | 0.38 | 0.37 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2025 |
|---|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | million RMB | 72 | |
| Target Energy Consumption Reduction Percentage Compared to Last Year | % | -20 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Packaging Material Intensity (By Unit Product) | Ton/production unit | 0.00041 | 0.00048 | 0.00049 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Number | 300464 | 306579 | |
| Number of Below Junior College Employees | Number | 94150 | 54871 | |
| Number of Employees Aged 30-50 | Number | 356234 | 359545 | 362469 |
| Number of Employees Aged Above 50 | Number | 27676 | 29808 | 31725 |
| Number of Employees Aged Below 30 | Number | 66024 | 61445 | 58068 |
| Number of Employees in Hong Kong and Mainland China | Number | 449934 | 450698 | 451830 |
| Number of Employees in Mainland China | Number | 447849 | 448226 | 449390 |
| Number of Female Employees | Number | 231711 | 236487 | 236487 |
| Number of Male Employees | Number | 213527 | 215343 | 215343 |
| Number of Master's Degree Employees | Number | 55904 | 60380 | |
| Number of New Employees | Number | 15775 | 16088 | 17577 |
| Number of New Employees (Above 50) | Number | 191 | ||
| Number of New Employees (Aged 30-50) | Number | 6414 | ||
| Number of New Employees (Aged Below 30) | Number | 10972 | ||
| Number of New Employees (Female) | Number | 6032 | 6747 | 7157 |
| Number of New Employees (Mainland China) | Number | 16485 | ||
| Number of New Employees (Male) | Number | 9743 | 10601 | 10420 |
| Number of New Employees (Overseas) | Number | 1092 | ||
| Number of Total Employees | Number | 449934 | 450698 | 451830 |
| Percentage of Employees Aged 30-50 | % | 79.15 | 79.76 | 80.23 |
| Percentage of Employees Aged Above 50 | % | 6.15 | 6.62 | 7.02 |
| Percentage of Employees Aged Below 30 | % | 14.7 | 13.62 | 12.86 |
| Percentage of Female Employees | % | 52.88 | 52.62 | 53.4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.52 | 1.02 | 0.71 |
| Turnover Rate of Employees Aged Above 50 | % | 0.18 | 0.21 | 0.22 |
| Turnover Rate of Employees Aged Below 30 | % | 8.93 | 6.92 | 5.51 |
| Turnover Rate of Employees in Mainland China | % | 2.28 | 1.53 | 1.13 |
| Turnover Rate of Female Employees | % | 2.17 | 1.47 | 1.18 |
| Turnover Rate of Male Employees | % | 2.93 | 2.11 | 1.46 |
| Turnover Rate of Total Employees | % | 2.53 | 1.77 | 1.31 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | per 1000 employees | 0.002 | ||
| Fatalities Rate of the Last 3 Years | per 1000 employees | 0.0006666666666666666 | 0.0006666666666666666 | 0.0006666666666666666 |
| Number of Fatalities as a Result of Work-related Injuries | 1 | |||
| Number of Fatalities of the Last 3 Years | 1 | 1 | 1 | |
| Number of Work-related Fatalities | 1 | |||
| Work-related Fatalities Rate | per 1000 employees | 0.002 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 39611 | 32519 | 37360 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 97 | 97 | 96.5 |
| Investment in Work Safety | RMB 100 million | 23.03 | 22.21 | 30.37 |
| Number of Production Safety Emergency Drills | 11170 | 12116 | 15367 | |
| Percentage of Employees Covered by Safety Drills | % | 94.3 | 92.3 | 97.07 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 98.8 | 99.9 | 99.6 |
| Percentage of Trained General Employees | % | 98.9 | 99.5 | 99.6 |
| Percentage of Trained Male Employees | % | 99.2 | 98.9 | 99.4 |
| Percentage of Trained Middle Management | % | 99.7 | 99.9 | 99.9 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 134.7 | 118.7 | 130.1 |
| Average Training Hours (General Staff) | Hour | 141.8 | 124.6 | 123.1 |
| Average Training Hours (Male) | Hour | 153.1 | 131.5 | 118.1 |
| Average Training Hours (Middle Management) | Hour | 179.3 | 151.1 | 173.6 |
| Average Training Hours (Senior Management) | Hour | 137.9 | 128.1 | 173.1 |
| Average Training Hours per Employee | Hour | 124.2 | 125 | 123.8 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Central China | Number | 1909 | 1813 | 1468 |
| Number of Suppliers in East China | Number | 6074 | 5592 | 4857 |
| Number of Suppliers in North China | Number | 3292 | 2967 | 2899 |
| Number of Suppliers in Northeast China | Number | 2479 | 2781 | 1283 |
| Number of Suppliers in Northwest China | Number | 2286 | 2000 | 1920 |
| Number of Suppliers in Overseas | Number | 3 | ||
| Number of Suppliers in South China | Number | 2391 | 1746 | 1755 |
| Number of Suppliers in Southwest China | Number | 2169 | 1899 | 1496 |
| Number of Total Suppliers | Number | 20600 | 18798 | 15681 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | Number | 2312 | 1510 | 1371 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Suppliers Using Green Materials and Recycling Packaging | % | > 80 | > 80 | > 80 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 73.85 | -32.72 | |
| Total Number of Customer Complaints | Number | 616997 | 1072291 | 721354 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-corruption Training | % | 94.29 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Volunteers among Employees | employees | 113100 | 77800 | 73900 |
| Total Public Welfare Donations | million RMB | 223.42294 | 246.511 | 270.497 |
| Total Social Investment | million RMB | 223.42294 | 246.511 | 270.497 |
| Total Volunteer Service Hours | hours | 608200 | 577800 | 548900 |