2023 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | tCO₂e | 6397 | 6400 | 8671 | 119 |
| GHG emissions intensity | tCO₂e/m² | 0.27 | 0.19 | 0.21 | 119 |
| GHG emissions intensity (Scope 1+2) for MGM (CO2e/m²) | tCO2e/m² | 0.27 | 0.19 | 0.21 | 74 |
| Indirect GHG emissions (Scope 2) | tCO₂e | 151589 | 105240 | 116902 | 119 |
| Total GHG emissions (Scope 1 & 2) | tCO₂e | 157986 | 111641 | 125574 | 119 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste intensity | tons/m² | 0.000025 | 0.000017 | 0.000008 | 120 |
| Waste generated — Hazardous | tons | 14.75 | 9.81 | 4.88 | 120 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Material consumption: Non-renewable materials consumption: Plastic | tons | 93.96 | 80.51 | 201.23 | 120 |
| Material consumption: Renewable material consumption: Paper | tons | 23.04 | 16.81 | 24.96 | 120 |
| Non-hazardous waste intensity | tons/m² | 0.012 | 0.008 | 0.016 | 120 |
| Waste disposed — Non-hazardous (landfill & incinerated) | tons | 6246.38 | 4866.69 | 9497.82 | 120 |
| Waste diverted — Non-hazardous: Coffee Capsules | tons | 0.15 | 0.19 | 0.34 | 120 |
| Waste diverted — Non-hazardous: Food waste and cooking oil | tons | 258.74 | 151.72 | 305.35 | 120 |
| Waste diverted — Non-hazardous: Glass | tons | 7.38 | 4.04 | 4.02 | 120 |
| Waste diverted — Non-hazardous: Metals | tons | 44.21 | 13.20 | 8.97 | 120 |
| Waste diverted — Non-hazardous: Miscellaneous Items | tons | 17.05 | 18.30 | 23.74 | 120 |
| Waste diverted — Non-hazardous: Paper | tons | 230.29 | 153.72 | 416.57 | 120 |
| Waste diverted — Non-hazardous: Plastic | tons | 4.72 | 3.55 | 3.51 | 120 |
| Waste diverted — Non-hazardous: Soap | tons | 6.39 | 1.19 | 3.54 | 120 |
| Waste intensity (ton/m²) - MGM China Holdings Limited | ton/m² | 0.012 | 0.009 | 0.018 | 85 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| GHG Scope 1 and 2 emissions reduction target compared to 2019 baseline (medium-term) | % reduction | 25 | 112 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption | GJ | 3745 | 2995 | 6868 | 119 |
| Electric shuttle bus (guest) adoption | % | 100 | 14 | ||
| Electricity consumption | GJ | 665517 | 611073 | 691047 | 119 |
| Energy consumption intensity | GJ/m² | 1.28 | 1.17 | 1.33 | 119 |
| Energy intensity for MGM COTAI | GJ/m² | 1.28 | 1.17 | 74 | |
| Energy intensity for MGM MACAU | GJ/m² | 1.33 | 74 | ||
| Gasoline consumption | GJ | 4686 | 4052 | 9789 | 119 |
| Liquefied petroleum gas consumption | GJ | 45267 | 47787 | 44838 | 119 |
| Natural gas consumption | GJ | 28332 | 19197 | 28891 | 119 |
| Total energy consumption | GJ | 747547 | 685104 | 781432 | 119 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Reduction in consumption of bottled water per year (average since 2018) | % | 39 | 85 | ||
| Total gross floor area | m² | 585683 | 585683 | 585683 | 119 |
| Total municipal water consumption | m³ | 1268067 | 1064765 | 1579792 | 120 |
| Water consumption intensity | m³/m² | 2.17 | 1.82 | 2.70 | 120 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2025 | 2030 | Report Pages |
|---|---|---|---|---|---|
| Energy consumption reduction target compared to 2019 baseline (medium-term) | % reduction | 20 | 112 | ||
| Energy consumption reduction target compared to 2019 baseline (short-term) | % reduction | 13 | 112 | ||
| Normalized energy consumption reduction target for MGM MACAU and MGM COTAI (compared to 2019) | % | 13 | 74 | ||
| Normalized energy saving achievement towards target for MGM COTAI | % | 5.7 | 74 | ||
| Normalized energy saving achievement towards target for MGM MACAU | % | 10.4 | 74 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee by age group and employment category - Age 51 or above General Employee | number | 1667 | 1704 | 121 |
| Employee by age group and employment category - Age 51 or above Management | number | 103 | 118 | 121 |
| Employee by age group and employment category - Age between 31–50 General Employee | number | 5752 | 7031 | 121 |
| Employee by age group and employment category - Age between 31–50 Management | number | 602 | 704 | 121 |
| Employee by age group and employment category - Age under 31 General Employee | number | 1636 | 2205 | 121 |
| Employee by age group and employment category - Age under 31 Management | number | 28 | 24 | 121 |
| Employee by gender and employment category - Female General Employee | number | 4431 | 5419 | 121 |
| Employee by gender and employment category - Female Management | number | 295 | 342 | 121 |
| Employee by gender and employment category - Male General Employee | number | 4624 | 5521 | 121 |
| Employee by gender and employment category - Male Management | number | 438 | 504 | 121 |
| Employee by gender and employment type - Female Full-time (Permanent) | number | 4719 | 5751 | 121 |
| Employee by gender and employment type - Female Part-time (Permanent) | number | 7 | 10 | 121 |
| Employee by gender and employment type - Male Full-time (Permanent) | number | 5059 | 6016 | 121 |
| Employee by gender and employment type - Male Part-time (Permanent) | number | 3 | 9 | 121 |
| Employee by geographical region (work location) and employment category - Hong Kong General Employee | number | 4 | 7 | 121 |
| Employee by geographical region (work location) and employment category - Hong Kong Management | number | 3 | 5 | 121 |
| Employee by geographical region (work location) and employment category - Macau General Employee | number | 8917 | 10786 | 121 |
| Employee by geographical region (work location) and employment category - Macau Management | number | 722 | 830 | 121 |
| Employee by geographical region (work location) and employment category - Mainland China General Employee | number | 134 | 147 | 121 |
| Employee by geographical region (work location) and employment category - Mainland China Management | number | 8 | 11 | 121 |
| Employee by geographical region (work location) and employment type - Hong Kong Full-time (Permanent) | number | 7 | 12 | 121 |
| Employee by geographical region (work location) and employment type - Macau Full-time (Permanent) | number | 9629 | 11597 | 121 |
| Employee by geographical region (work location) and employment type - Macau Part-time (Permanent) | number | 10 | 19 | 121 |
| Employee by geographical region (work location) and employment type - Mainland China Full-time (Permanent) | number | 142 | 158 | 121 |
| New hires by age group: Age 51 or above | number | 33 | 41 | 122 |
| New hires by age group: Age between 31–50 | number | 314 | 1959 | 122 |
| New hires by age group: Age under 31 | number | 249 | 1398 | 122 |
| New hires by gender: Female | number | 295 | 1760 | 122 |
| New hires by gender: Male | number | 301 | 1638 | 122 |
| New hires by geographical region (work location): Hong Kong | number | 6 | 122 | |
| New hires by geographical region (work location): Macau | number | 581 | 3346 | 122 |
| New hires by geographical region (work location): Mainland China | number | 15 | 46 | 122 |
| Ratio of basic salary of female employees to male employees by employment category - General Employee | 1:1.05 | 1:1.04 | 124 | |
| Ratio of basic salary of female employees to male employees by employment category - Management | 1:1.15 | 1:1.14 | 124 | |
| Ratio of remuneration of female employees to male employees by employment category - General Employee | 1:1.08 | 1:1.05 | 124 | |
| Ratio of remuneration of female employees to male employees by employment category - Management | 1:1.17 | 1:1.07 | 124 | |
| Total Workforce - Full-time (Permanent) | number | 9778 | 11767 | 121 |
| Total Workforce - Part-time (Permanent) | number | 10 | 19 | 121 |
| Total new hires | number | 596 | 3398 | 122 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover | number | 925 | 1400 | 122 |
| Employee turnover by age group: Age 51 or above | number (%) | 58 (3.28) | 172 (9.44) | 122 |
| Employee turnover by age group: Age between 31–50 | number (%) | 515 (8.11) | 773 (9.99) | 122 |
| Employee turnover by age group: Age under 31 | number (%) | 352 (21.15) | 455 (20.41) | 122 |
| Employee turnover by gender: Female | number (%) | 425 (8.99) | 725 (12.58) | 122 |
| Employee turnover by gender: Male | number (%) | 500 (9.88) | 675 (11.2) | 122 |
| Employee turnover by geographical region (work location): Hong Kong | number (%) | 3 (42.86) | 1 (8.33) | 122 |
| Employee turnover by geographical region (work location): Macau | number (%) | 905 (9.39) | 1368 (11.78) | 122 |
| Employee turnover by geographical region (work location): Mainland China | number (%) | 17 (11.97) | 31 (19.62) | 122 |
| New hire rate | % | 6.09 | 28.83 | 122 |
| Turnover rate | % | 9.45 | 11.88 | 122 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| High-consequence work-related injuries (number) | number | 3 | 9 | 124 | |
| High-consequence work-related injuries (per 200000 hours worked) | per 200000 hours worked | 0.03 | 0.08 | 124 | |
| Recordable work-related injuries (number) | number | 152 | 83 | 181 | 124 |
| Recordable work-related injuries (per 200000 hours worked) | per 200000 hours worked | 1.56 | 0.90 | 1.52 | 124 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injuries (days) | days | 2780 | 1369 | 4484 | 124 |
| Lost days due to work injuries (per 200000 hours worked) | per 200000 hours worked | 28.54 | 14.86 | 37.65 | 124 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of employees received regular performance review (female) | % | 100 | 100 | 125 |
| Percentage of employees received regular performance review (general employee) | % | 100 | 100 | 125 |
| Percentage of employees received regular performance review (male) | % | 100 | 100 | 125 |
| Percentage of employees received regular performance review (management) | % | 100 | 100 | 125 |
| Percentage of workforce trained (female) | % | 99 | 99 | 125 |
| Percentage of workforce trained (general employee) | % | 99 | 99 | 125 |
| Percentage of workforce trained (male) | % | 99 | 99 | 125 |
| Percentage of workforce trained (management) | % | 100 | 99 | 125 |
| Percentage of workforce trained on MGM China's human rights policies and procedures | % | 100 | 100 | 125 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours per female employee | hours | 99.46 | 31 | |
| Average training hours per general employee | hours | 102.79 | 31 | |
| Average training hours per male employee | hours | 96.22 | 31 | |
| Average training hours per management employee | hours | 33.3 | 31 | |
| Average training hours per person (female) | hours | 63.71 | 99.46 | 125 |
| Average training hours per person (general employee) | hours | 66.40 | 102.79 | 125 |
| Average training hours per person (male) | hours | 63.17 | 96.22 | 125 |
| Average training hours per person (management) | hours | 26.83 | 33.30 | 125 |
| Average training hours per team member | hours | 97.81 | 31 | |
| Total training hours (all employees, female) | hours | 301105 | 572987 | 125 |
| Total training hours (all employees, male) | hours | 319780 | 579743 | 125 |
| Total training hours (general employee) | hours | 601221 | 1124562 | 125 |
| Total training hours (management) | hours | 19664 | 28168 | 125 |
| Total training hours delivered to all employees | hours | 1110000 | 31 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of suppliers by geographical location - Hong Kong | number | 406 | 490 | 126 |
| Number of suppliers by geographical location - Macau | number | 1019 | 1145 | 126 |
| Number of suppliers by geographical location - Mainland China | number | 73 | 111 | 126 |
| Number of suppliers by geographical location - Other (e.g., overseas) | number | 144 | 186 | 126 |
| Total number of suppliers | number | 1642 | 1932 | 126 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| New suppliers screened using social criteria (2023) | All | 135 | |
| New suppliers that were screened using environmental criteria | All new suppliers | 134 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Operating costs (excluding tax expense) | HK$’000 | 8900706 | 8240070 | 11240990 | 119 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of employees' anti-corruption policies have been communicated to | % | 100 | 100 | 125 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Anti-corruption and anti-money laundering trainings provided to the board of directors and employees | hours | 2731 | 3616 | 125 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Revenue | HK$’000 | 9410814 | 5268569 | 24684210 | 119 |
| Tax expenses | HK$’000 | 4260860 | 2319043 | 10855991 | 119 |
| Total cash donations | HK$'000 | 17648 | 19724 | 126 | |
| Total in-kind donations | HK$'000 | 38060 | 16728 | 126 | |
| Total volunteer hours | hours | 32377 | 35064 | 126 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO₂e | 6397 | 6400 | 8671 |
| Indirect Energy Emissions (Scope 2) | tCO₂e | 151589 | 105240 | 116902 |
| Total GHG Emissions | tCO₂e | 157986 | 111641 | 125574 |
| Total GHG Emissions Intensity (By Area) | tCO₂e/m² | 0.27 | 0.19 | 0.21 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Hazardous Waste | tons | 14.75 | 9.81 | 4.88 |
| Total Hazardous Waste Intensity (By Area) | tons/m² | 0.000025 | 0.000017 | 0.000008 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | % | 100 | ||
| Glass Waste | tons | 7.38 | 4.04 | 4.02 |
| Non-Hazardous Waste Disposed | tons | 6246.38 | 4866.69 | 9497.82 |
| Paper Waste | tons | 230.29 | 153.72 | 416.57 |
| Plastic Waste | tons | 4.72 | 3.55 | 3.51 |
| Total Non-Hazardous Waste Intensity (By Area) | tons/m² | 0.012 | 0.008 | 0.016 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2019 | % | 25 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Plastic Waste Reduction Percentage Compared to Last Year | % |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | GJ | 3745 | 2995 | 6868 |
| Energy Consumption Intensity (By Area) | GJ/m² | 1.28 | 1.17 | 1.33 |
| Gasoline Consumption | GJ | 4686 | 4052 | 9789 |
| LPG Consumption | GJ | 45267 | 47787 | 44838 |
| Natural Gas Consumption | GJ | 28332 | 19197 | 28891 |
| Purchased Electricity | GJ | 665517 | 611073 | 691047 |
| Total Energy Consumption | GJ | 747547 | 685104 | 781432 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Municipal Water Consumption | m³ | 1268067 | 1064765 | 1579792 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 | 2030 |
|---|---|---|---|
| Target Energy Consumption Reduction Percentage Compared to Last Year | % | 13 | 20 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | number | 6354 | 7735 |
| Number of Employees Aged Above 50 | number | 1770 | 1822 |
| Number of Employees Aged Below 30 | number | 1664 | 2229 |
| Number of Employees in Hong Kong | number | 7 | 12 |
| Number of Employees in Macau | number | 9639 | 11616 |
| Number of Employees in Mainland China | number | 150 | 169 |
| Number of Female Employees | number | 4726 | 5761 |
| Number of Full-time Employees | number | 9778 | 11767 |
| Number of Full-time Employees (Female) | number | 4719 | 5751 |
| Number of Full-time Employees (Male) | number | 5059 | 6016 |
| Number of General Employees | number | 9055 | 12540 |
| Number of General Employees (Female) | number | 4431 | 5419 |
| Number of General Employees(Male) | number | 4624 | 5521 |
| Number of Male Employees | number | 5062 | 6025 |
| Number of New Employees | number | 596 | 3398 |
| Number of New Employees (Above 50) | number | 33 | 41 |
| Number of New Employees (Aged 30-50) | number | 314 | 1959 |
| Number of New Employees (Aged Below 30) | number | 249 | 1398 |
| Number of New Employees (Female) | number | 295 | 1760 |
| Number of New Employees (Hong Kong) | number | 6 | |
| Number of New Employees (Mainland China) | number | 15 | 46 |
| Number of New Employees (Male) | number | 301 | 1638 |
| Number of Part-time Employees | number | 10 | 19 |
| Number of Part-time Employees (Female) | number | 7 | 10 |
| Number of Part-time Employees (Male) | number | 3 | 9 |
| Number of Total Employees | number | 9788 | 11786 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 8.11 | 9.99 |
| Turnover Rate of Employees Aged Above 50 | % | 3.28 | 9.44 |
| Turnover Rate of Employees Aged Below 30 | % | 21.15 | 20.41 |
| Turnover Rate of Employees in Hong Kong | % | 42.86 | 8.33 |
| Turnover Rate of Employees in Macau | % | 9.39 | 11.78 |
| Turnover Rate of Employees in Mainland China | % | 11.97 | 19.62 |
| Turnover Rate of Female Employees | % | 8.99 | 12.58 |
| Turnover Rate of Male Employees | % | 9.88 | 11.2 |
| Turnover Rate of Total Employees | % | 9.45 | 11.88 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 2780 | 1369 | 4484 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Total Hours of Safety Training for Employees | hours |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 99 | 99 |
| Percentage of Trained Female Employees | % | 99 | 99 |
| Percentage of Trained General Employees | % | 99 | 99 |
| Percentage of Trained Male Employees | % | 99 | 99 |
| Percentage of Trained Senior Management | % | 100 | 99 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 63.71 | 99.46 |
| Average Training Hours (General Employees) | hours | 66.4 | 102.79 |
| Average Training Hours (Male) | hours | 63.17 | 96.22 |
| Average Training Hours (Senior Management) | hours | 26.83 | 33.3 |
| Average Training Hours per Employee | hours | None | 97.81 |
| Total Training Hours | hours | 620885 | 1152730 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Hong Kong | number | 406 | 490 |
| Number of Suppliers in Mainland China | number | 73 | 111 |
| Number of Suppliers in Overseas | number | 144 | 186 |
| Number of Total Suppliers | number | 1642 | 1932 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Hours of Anti-corruption Training | hours | 2731 | 3616 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Cash Donations | HK$'000 | 17648 | 19724 |
| Total In-kind Donations | HK$'000 | 38060 | 16728 |
| Total Volunteer Service Hours | hours | 32377 | 35064 |