Corporate Responsibility and Sustainability Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Emission of ozone depleters - Commercial Properties, Clubs & Services | kg CFC-11e | 1.31 | 68 |
| Emission of ozone depleters - Group | kg CFC-11e | 1.13 | 68 |
| Emission of ozone depleters - Hotels | kg CFC-11e | 1 | 68 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Carbon intensity - Commercial Properties, Clubs & Services | kg CO2e per m2 | 15 | 68 |
| Carbon intensity - Group | kg CO2e per m2 | 51 | 68 |
| Carbon intensity - Hotels | kg CO2e per m2 | 60 | 68 |
| Greenhouse gas emissions | '000 tCO₂e | 81 | 67 |
| Greenhouse gas emissions Scope 1 - Commercial Properties, Clubs & Services | tCO2e | 5 | 68 |
| Greenhouse gas emissions Scope 1 - Group | tCO2e | 68 | 68 |
| Greenhouse gas emissions Scope 1 - Hotels | tCO2e | 63 | 68 |
| Greenhouse gas emissions Scope 2 - Commercial Properties, Clubs & Services | tCO2e | 11 | 68 |
| Greenhouse gas emissions Scope 2 - Group | tCO2e | 64 | 68 |
| Greenhouse gas emissions Scope 2 - Hotels | tCO2e | 53 | 68 |
| Group carbon intensity | kg CO₂e per m² | 126 | 67 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Waste generated - Commercial Properties, Clubs & Services | tonnes | 562 | 68 |
| Waste generated - Group | tonnes | 5643 | 68 |
| Waste generated - Hotels | tonnes | 5081 | 68 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Waste diverted - Commercial Properties, Clubs & Services | tonnes | 320 | 68 |
| Waste diverted - Group | tonnes | 2960 | 68 |
| Waste diverted - Hotels | tonnes | 2640 | 68 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Waste diversion rate | % | 53.5 | 67 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Direct energy use - Commercial Properties, Clubs & Services | TJ | 10 | 68 |
| Direct energy use - Group | TJ | 293 | 68 |
| Direct energy use - Hotels | TJ | 591 | 68 |
| Energy intensity | MJ per m² | 1218 | 67 |
| Energy intensity - Commercial Properties, Clubs & Services | GJ per m2 | 857 | 68 |
| Energy intensity - Group | GJ per m2 | 1218 | 68 |
| Energy intensity - Hotels | GJ per m2 | 1208 | 68 |
| Indirect energy use - Commercial Properties, Clubs & Services | TJ | 127 | 68 |
| Indirect energy use - Group | TJ | 495 | 68 |
| Indirect energy use - Hotels | TJ | 1025 | 68 |
| Total energy use | '000 GJ | 788 | 67 |
| Total energy use - Commercial Properties, Clubs & Services | TJ | 137 | 68 |
| Total energy use - Group | TJ | 788 | 68 |
| Total energy use - Hotels | TJ | 1616 | 68 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Direct water consumption | '000 m³ | 1562 | 67 |
| Direct water consumption - Commercial Properties, Clubs & Services | 000 m3 | 266 | 68 |
| Direct water consumption - Group | 000 m3 | 1582 | 68 |
| Direct water consumption - Hotels | 000 m3 | 1336 | 68 |
| Water intensity - Commercial Properties, Clubs & Services | litres per m2 | 1008 | 68 |
| Water intensity - Commercial Properties, Clubs & Services Division | litres per m² | 1088 | 67 |
| Water intensity - Hotels | litres per guest night | 1315 | 68 |
| Water intensity - Hotels Division | litres per guest night | 1315 | 67 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Capital expenditure | HK$m | 1708 | 67 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Water recycled and other water sources | '000 m³ | 296 | 67 |
| Water recycled and other water sources - Group | 000 m3 | 144 | 68 |
| Water recycled and other water sources - Hotels | 000 m3 | 144 | 68 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2010 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Employee wage and benefits | HK$m | 2462 | 67 | |||
| Employees under Collective Bargaining - Commercial Properties, Clubs & Services | 47.7% | 68 | ||||
| Employees under Collective Bargaining - Group | 21.1% | 68 | ||||
| Employees under Collective Bargaining - Hotels | 17.4% | 68 | ||||
| Female Employees - Commercial Properties, Clubs & Services | 28.0% | 35.4% | 36.9% | 37.3% | 68 | |
| Female Employees - Group | 38.2% | 40.4% | 41.0% | 41.9% | 68 | |
| Female Employees - Hotels | 40.5% | 41.8% | 41.9% | 42.3% | 68 | |
| Headcount | 7695 | 67 | ||||
| Headcount by Gender | % Female | 41.6 | 67 | |||
| Total Headcount - Commercial Properties, Clubs & Services | 869 | 1000 | 1106 | 1120 | 68 | |
| Total Headcount - Group | 6115 | 5806 | 6450 | 7635 | 68 | |
| Total Headcount - Hotels | 5246 | 4806 | 5344 | 6515 | 68 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total Turnover Rate - Commercial Properties, Clubs & Services | 23.0% | 68 | |
| Total Turnover Rate - Group | 31.0% | 68 | |
| Total Turnover Rate - Hotels | 32.1% | 68 | |
| Turnover | % | 21.9 | 67 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Injury Rate - Commercial Properties, Clubs & Services | cases per 100 employees | 2 | 68 |
| Injury Rate - Group | cases per 100 employees | 4.1 | 68 |
| Injury Rate - Hotels | cases per 100 employees | 4.3 | 68 |
| Injury rate | incidents per 100 employees | 3.8 | 67 |
Lost days due to work injury.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Lost Day Rate - Commercial Properties, Clubs & Services | days per 100 employees | 8 | 68 |
| Lost Day Rate - Group | days per 100 employees | 41.3 | 68 |
| Lost Day Rate - Hotels | days per 100 employees | 41.3 | 68 |
| Lost day rate | days per 100 employees | 41.3 | 67 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average training spend per full time equivalent - Commercial Properties, Clubs & Services | HKD | 1290 | 68 |
| Average training spend per full time equivalent - Group | HKD | 1315 | 68 |
| Average training spend per full time equivalent - Hotels | HKD | 1320 | 68 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total number of guest nights | '000 | 1027 | 67 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Payments to providers of capital | HK$m | 737 | 67 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Other community contributions | HK$'000 | 2892 | 67 |
| Other community contributions - Commercial Properties, Clubs & Services | HKD'000 | 225 | 68 |
| Other community contributions - Group | HKD'000 | 2451 | 68 |
| Other community contributions - Hotels | HKD'000 | 2226 | 68 |
| Tax payments to governments | HK$m | 241 | 67 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Community outreach - Employee volunteers - Commercial Properties, Clubs & Services | 50 | 68 | |
| Community outreach - Employee volunteers - Group | 1075 | 68 | |
| Community outreach - Employee volunteers - Hotels | 1025 | 68 | |
| Community outreach - Service hours - Commercial Properties, Clubs & Services | hours | 857 | 68 |
| Community outreach - Service hours - Group | hours | 10148 | 68 |
| Community outreach - Service hours - Hotels | hours | 9291 | 68 |
| In-kind Donations | HK$'000 | 3003 | 67 |
| In-kind donations - Commercial Properties, Clubs & Services | HKD'000 | 1329 | 68 |
| In-kind donations - Group | HKD'000 | 2902 | 68 |
| In-kind donations - Hotels | HKD'000 | 1573 | 68 |
| Monetary Donations | HK$'000 | 3805 | 67 |
| Monetary donations - Commercial Properties, Clubs & Services | HKD'000 | 495 | 68 |
| Monetary donations - Group | HKD'000 | 3904 | 68 |
| Monetary donations - Hotels | HKD'000 | 3409 | 68 |
| Operating costs | HK$m | 4431 | 67 |
| Revenue (incl. interest income) | HK$m | 8133 | 67 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 68 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 64 |
| Total GHG Emissions | tCO2e | 81000 |
| Total GHG Emissions Intensity (By Area) | kg CO₂e per m² | 126 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Hazardous Waste | tonnes | 5643 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Diversion Rate of Non-Hazardous Waste | % | None |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Energy Consumption Intensity (By Area) | MJ per m² | 1218 |
| Total Direct Energy Consumption | TJ | 293 |
| Total Energy Consumption | GJ | 788000 |
| Total Indirect Energy Consumption | TJ | 495 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | 000 m3 | 1582 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | HK$m | 1708 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2010 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Number of Total Employees | 6115 | 5806 | 6450 | 7635 | |
| Percentage of Female Employees | % | 38.2 | 40.4 | 41 | 41.9 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Total Employees | % | 31 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days per 100 employees | 41.3 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | 1075 | |
| Total Cash Donations | HK$'000 | 3805 |
| Total In-kind Donations | HK$'000 | 3003 |
| Total Volunteer Service Hours | hours | 10148 |