Announcement-Corporate Social Responsibility Report of Bank of China Limited for 2023 (Environmental Social Governance)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| COD emission reduction attributed to green credit (10000 tons) | 10000 tons | 63 | 34 | 63 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| CO2 equivalent emission reduction attributed to green credit (10000 tons) | 10000 tons | 20410 | 68712 | 63 | |
| Greenhouse gas emission (tCO₂e) within Scope 1 | tCO₂e | 79309 | 74899 | 84740 | 63 |
| Greenhouse gas emission (tCO₂e) within Scope 2 | tCO₂e | 1454751 | 1462647 | 1509353 | 63 |
| Greenhouse gas emission (tCO₂e) within Scope 3: food catering | tCO₂e | 2414 | 63 | ||
| Greenhouse gas emission (tCO₂e) within Scope 3: waste paper | tCO₂e | 4052 | 63 | ||
| Greenhouse gas emissions intensity per FTE (tCO₂e/FTE) within Scope 1 and Scope 2 | tCO₂e/FTE | 4.99 | 5.02 | 5.02 | 63 |
| Total greenhouse gas emission (tCO₂e) | tCO₂e | 1534060 | 1537546 | 1594037 | 63 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Discharge of hazardous waste (tons) | tons | 1228 | 1296 | 660 | 64 |
| Hazardous waste consumption per FTE (tons) | tons | 0.016 | 64 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Discharge of nonhazardous waste (tons) | tons | 44542 | 44419 | 40433 | 64 |
| Non-hazardous waste consumption per FTE (tons) | tons | 0.127 | 64 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Ammonia nitrogen emission reduction attributed to green credit (10000 tons) | 10000 tons | 20 | 8 | 63 |
| Nitrogen oxide emission reduction attributed to green credit (10000 tons) | 10000 tons | 4326 | 2064 | 63 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Sulfur dioxide emission reduction attributed to green credit (10000 tons) | 10000 tons | 3909 | 1729 | 63 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Balance of green credit in the Chinese mainland (RMB100 million) | RMB100 million | 19872 | 31067 | 63 | |
| Coverage ratio of smart counters at outlets (%) | % | 100 | 100 | 100 | 66 |
| Diesel oil consumption (ton) | ton | 463 | 540 | 583 | 63 |
| Electrical power consumption (MWh) | MWh | 1785896 | 1809260 | 1889562 | 63 |
| Energy consumption per FTE (MWh) | MWh | 8.95 | 8.78 | 8.71 | 63 |
| Gasoline consumption (ton) | ton | 12400 | 11049 | 12789 | 63 |
| Heat consumption (MkJ) | MkJ | 2214424 | 1955218 | 1430309 | 63 |
| Natural gas consumption (10000 m³) | 10000 m³ | 1779 | 1763 | 1827 | 63 |
| Number of smart counters | 32367 | 33089 | 33871 | 66 | |
| Standard coal conservation attributed to green credit (10000 tons) | 10000 tons | 8920 | 42945 | 63 | |
| Total energy consumption (MWh) | MWh | 2745463 | 2588308 | 2764254 | 63 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total cycling use of water (m³) | m³ | 141122 | 149834 | 180964 | 64 |
| Total water consumption (m³) | m³ | 13163821 | 13535554 | 13331517 | 64 |
| Water consumption per FTE (m³) | m³ | 44.20 | 42.65 | 64 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Water conservation attributed to green credit (10000 tons) | 10000 tons | 20969 | 8200 | 63 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Office paper consumption (tons) | tons | 12211 | 12115 | 8261 | 64 |
| Paper conservation (tons) | tons | -59 | 96 | 3954 | 64 |
| Paper consumption attributed to credit card bill (10 million) | 10 million | 3.96 | 3.70 | 3.84 | 64 |
| Paper consumption of newly issued credit card statements (million) | million | 88.14 | 70.73 | 63.81 | 64 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of employees participating in environmental public welfare activities | 9800 | 8033 | 7862 | 65 | |
| Number of environmental public welfare activities organized or participated in | 156 | 249 | 167 | 65 | |
| YoY growth of balance of green credits in the Chinese mainland (%) | % | 41.08 | 56.34 | 63 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of pension funds under custody (RMB100 million) | RMB100 million | 1415.45 | 1702.43 | 2098.86 | 65 |
| Amount of pension funds under enterprise annuity accounts under custody (RMB100 million) | RMB100 million | 7835.02 | 9066.02 | 9320.9 | 65 |
| Coverage of social insurance schemes (%) | % | 100 | 100 | 100 | 67 |
| Execution of employment contracts (%) | % | 100 | 100 | 100 | 67 |
| Income tax expense (RMB1 million) | RMB1 million | 49281 | 46516 | 49237 | 67 |
| Number of board members | 14 | 68 | |||
| Number of directors aged 55-60 | 5 | 68 | |||
| Number of directors aged above 60 | 5 | 68 | |||
| Number of directors aged below 55 | 4 | 68 | |||
| Number of directors from Hong Kong, Macao and Taiwan | 2 | 68 | |||
| Number of directors from other countries/regions | 2 | 68 | |||
| Number of directors from the Chinese mainland | 10 | 68 | |||
| Number of employees | 306322 | 306182 | 306931 | 66 | |
| Number of employees aged 30 and below | 66995 | 68054 | 71733 | 66 | |
| Number of employees aged 31-50 | 185917 | 179513 | 173843 | 66 | |
| Number of employees aged at and above 51 | 53410 | 58615 | 61355 | 66 | |
| Number of employees from campus recruitment | 9610 | 12140 | 12868 | 66 | |
| Number of employees from social recruitment | 611 | 555 | 265 | 66 | |
| Number of employees having intermediate and junior professional qualifications | 196000 | 250000 | 269770 | 66 | |
| Number of employees having senior professional qualifications | 6280 | 8000 | 10600 | 66 | |
| Number of employees in Hong Kong, Macao and Taiwan | 19445 | 18439 | 18807 | 66 | |
| Number of employees in the Chinese mainland | 280908 | 284793 | 281827 | 66 | |
| Number of expatriates | 2051 | 2038 | 2082 | 66 | |
| Number of female employees | 174935 | 175018 | 175155 | 66 | |
| Number of independent directors | 6 | 68 | |||
| Number of interns accepted | 665 | 893 | 542 | 66 | |
| Number of local employees at overseas institutions | 23992 | 23203 | 23002 | 67 | |
| Number of male directors | 14 | 68 | |||
| Number of male employees | 131387 | 131164 | 131776 | 66 | |
| Number of minority employees | 13260 | 13487 | 13759 | 67 | |
| Number of new hires in the year | 10211 | 12595 | 13133 | 66 | |
| Number of non-executive directors | 5 | 68 | |||
| Number of small and micro enterprises with access to inclusive loans (10000) | 10000 | 64.40 | 80.59 | 111.83 | 64 |
| Percentage of board members | % | 100 | 68 | ||
| Percentage of directors aged 55-60 | % | 35.7 | 68 | ||
| Percentage of directors aged above 60 | % | 35.7 | 68 | ||
| Percentage of directors aged below 55 | % | 28.6 | 68 | ||
| Percentage of directors from Hong Kong, Macao and Taiwan | % | 14.3 | 68 | ||
| Percentage of directors from other countries/regions | % | 14.3 | 68 | ||
| Percentage of directors from the Chinese mainland | % | 71.4 | 68 | ||
| Percentage of executive directors | % | 21.4 | 68 | ||
| Percentage of female employees (%) | % | 57.11 | 57.16 | 57.07 | 67 |
| Percentage of female mid-to-senior-level managers (%) | % | 30.79 | 30.59 | 30.78 | 67 |
| Percentage of male directors | % | 100 | 68 | ||
| Percentage of male mid-to-senior-level managers (%) | % | 69.21 | 69.41 | 69.22 | 67 |
| Percentage of non-executive directors | % | 35.7 | 68 | ||
| Return on average equity (%) | % | 11.28 | 10.77 | 10.12 | 67 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover (%) | % | 2.5 | 1.9 | 1.7 | 66 |
| Female employee turnover (%) | % | 2.6 | 1.9 | 1.7 | 66 |
| Male employee turnover (%) | % | 2.4 | 1.8 | 1.6 | 66 |
| Operating income (RMB1 million) | RMB1 million | 606599 | 585367 | 622689 | 67 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of occupational injury cases | 3 | 4 | 8 | 67 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Workdays lost due to service-attributable occupational injury | 100 | 120 | 480 | 67 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Mid-level management members trained (10000 person-times) | 10000 person-times | 26.57 | 32.97 | 32.57 | 67 |
| Non-management employees trained (10000 person-times) | 10000 person-times | 238.37 | 244.04 | 258.33 | 67 |
| Number of female employees trained | 175277 | 171602 | 170916 | 67 | |
| Number of male employees trained | 130847 | 123734 | 129416 | 67 | |
| Percentage of employees trained (%) | % | 97.01 | 97.52 | 97.65 | 67 |
| Percentage of female employees trained (%) | % | 97.57 | 67 | ||
| Percentage of male employees trained (%) | % | 98.22 | 67 | ||
| Percentage of mid-level management members trained (%) | % | 100 | 67 | ||
| Percentage of non-management employees trained (%) | % | 97.80 | 67 | ||
| Percentage of senior management members trained (%) | % | 100 | 67 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average length of employee training (hours) | hours | 48.32 | 48.16 | 55.32 | 67 |
| Average length of female employee training (hours) | hours | 51.74 | 52.03 | 56.09 | 67 |
| Average length of learning on the BOC training cloud platform (hours/person) | hours/person | 43.55 | 44.12 | 48.06 | 67 |
| Average length of male employee training (hours) | hours | 45.83 | 45.72 | 54.30 | 67 |
| Average length of training attended by mid-level management members (hours) | hours | 61.99 | 58.37 | 62.54 | 67 |
| Average length of training attended by non-management employees (hours) | hours | 41.92 | 47.34 | 55.25 | 67 |
| Average length of training attended by senior management members (hours) | hours | 46.30 | 47.62 | 56.72 | 67 |
| Participation in BOC training cloud platform by employees (10000 person-times) | 10000 person-times | 266.37 | 278.26 | 292.25 | 67 |
| Senior management members trained (10000 person-times) | 10000 person-times | 1.43 | 1.25 | 1.34 | 67 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans (RMB100 million) | RMB100 million | 17480 | 20746 | 26561 | 64 |
| Balance of government-sponsored student loans (RMB100 million) | RMB100 million | 21.39 | 23.17 | 28.10 | 65 |
| Balance of inclusive agriculture-related loans (RMB100 million) | RMB100 million | 1888 | 2603 | 3765 | 64 |
| Balance of inclusive loans to small and micro enterprises (RMB trillion) | RMB trillion | 0.88 | 1.23 | 1.76 | 64 |
| Balance of individual entrepreneurship loans (RMB100 million) | RMB100 million | 26.32 | 34.78 | 35.69 | 64 |
| Balance of loans (RMB100 million) to small and micro enterprises with growth rate > 50% | RMB100 million | 4.29 | 5.10 | 6.17 | 64 |
| Balance of loans granted to areas lifted out of poverty (RMB100 million) | RMB100 million | 3608.76 | 4122.75 | 4863.77 | 64 |
| Balance of loans to support marine economy (RMB100 million) | RMB100 million | 708 | 1010 | 1846 | 65 |
| Balance of loans to the education industry (RMB100 million) | RMB100 million | 351.16 | 632.37 | 711.57 | 65 |
| Credit balance for national 'Little Giants' and provincial specialized and innovative enterprises (RMB100 million) | RMB100 million | 1843.15 | 2669.60 | 64 | |
| Cumulative number of bank outlets providing services to the public (number) | 5.97 | 5.59 | 756 | 65 | |
| Growth rate of inclusive loans to small and micro enterprises (%) | % | 53.15 | 39.34 | 43.17 | 64 |
| Growth rate of loans to SMEs (%) | % | 14.75 | 18.89 | 20.82 | 64 |
| Growth rate of small and micro enterprises with access to inclusive loans (%) | % | 29.51 | 25.13 | 38.77 | 64 |
| Number of county-level outlets | 2934 | 2948 | 2979 | 66 | |
| Number of national 'Little Giants' and provincial specialized and innovative enterprises with credit balance (10000) | 10000 | 1.06 | 1.58 | 64 | |
| Number of operating outlets in the mainland | 10382 | 10312 | 10299 | 66 | |
| Number of outlets in national-level rural revitalisation assistance counties | 34 | 37 | 46 | 66 | |
| Proportion of balance of agricultural-related loans to balance of loans of the Bank (%) | % | 13.25 | 14.35 | 15.99 | 64 |
| Proportion of balance of inclusive loans to small and micro enterprises in total loans of the Bank (%) | % | 2.56 | 3.56 | 4.89 | 64 |
| The scale of issuance of domestic and overseas green bonds (RMB100 million) | RMB100 million | 877 | 474 | 63 | |
| Total loan balance in national-level rural revitalisation assurance counties (RMB100 million) | RMB100 million | 212.98 | 250.37 | 331.59 | 64 |
| Underwriting scale of issuance of domestic and overseas green bonds (RMB100 million) | RMB100 million | 4539 | 5554 | 63 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Investment scale of green bonds at home and abroad (RMB100 million) | RMB100 million | >1000 | >1000 | 63 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Cumulative number of receiving non-cash payment bank outlets (number) | 56295 | 73744 | 88899 | 65 | |
| Customer complaints settled (10000) | 10000 | 14.8 | 18.2 | 27.6 | 65 |
| Customer complaints throughout the year (10000) | 10000 | 14.8 | 18.2 | 27.6 | 65 |
| Main categories of complaints in 2023: credit business, accounting, card business, e-banking, others (credit business accounting for 37.5% of all complaints) | % | 37.5 | 65 | ||
| Main regions of complaints in 2023: Guangdong, Shenzhen, Jiangsu, Henan, Sichuan, accounting for 31.5% of all complaints | % | 31.5 | 65 | ||
| Number of ATMs | 27729 | 25166 | 22652 | 66 | |
| Number of clicks on current customer education content (10000 times) | 10000 times | 1225 | 747 | 806 | 65 |
| Number of clicks on current customer education content (cumulative) (10000 times) | 10000 times | 277 | 303 | 533 | 65 |
| Number of intelligent outlets | 10382 | 10312 | 10299 | 66 | |
| Number of mobile banking customers (100 million) | 100 million | 2.35 | 2.54 | 2.75 | 66 |
| Number of monthly active users of the Mobile Banking App (10000) | 10000 | 7104.41 | 7620.15 | 8776.27 | 66 |
| Number of responses to enquiries received on one-on-one/interactive online platform by the SSE | 57 | 27 | 13 | 68 | |
| Number of responses to enquiries through the e-mailbox | 73 | 74 | 55 | 68 | |
| Operating expenses (RMB1 million) | RMB1 million | 329428 | 301589 | 328816 | 67 |
| Ratio of customer complaints closed (%) | % | 100 | 100 | 100 | 65 |
| Total profit before income tax (RMB1 million) | RMB1 million | 276620 | 283641 | 295608 | 67 |
| Transaction amount through mobile banking (RMB trillion) | RMB trillion | 39.38 | 46.73 | 54.88 | 66 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of Chinese documents issued at H share market | 132 | 139 | 139 | 68 | |
| Number of English documents issued at H share market | 130 | 127 | 126 | 68 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of table-version smart counters | 10853 | 13793 | 16073 | 66 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of enterprise annuity funds under custody (RMB100 million) | RMB100 million | 367.59 | 389.87 | 412.37 | 65 |
| Capital adequacy ratio (%) | % | 16.53 | 17.52 | 17.14 | 67 |
| Capital and reserves attributable to equity holders of the Bank (RMB1 million) | RMB1 million | 2225153 | 2423973 | 2629510 | 67 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of documents issued at A share market | 126 | 123 | 123 | 68 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of executive directors | 3 | 68 | |
| Percentage of independent directors | % | 42.9 | 68 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Balance of loans to farmers (RMB100 million) | RMB100 million | 2.44 | 2.52 | 3.73 | 64 |
| Balance of loans to medical and health services (RMB100 million) | RMB100 million | 468.30 | 614.60 | 666.60 | 65 |
| Coverage ratio of county level institutions (%) | % | 62.52 | 63.13 | 64.63 | 66 |
| New loans issued in transportation sectors (RMB100 million) | RMB100 million | 4686 | 4834 | 5198 | 65 |
| Number of investor conferences held | 178 | 179 | 68 | ||
| Number of investor hotlines answered | 111 | 125 | 105 | 68 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of government-sponsored student loans granted (RMB100 million) | RMB100 million | 250.72 | 257.46 | 267.73 | 65 |
| Annual microcredit loans for poverty alleviation (RMB10 thousand) | RMB10 thousand | 3326 | 6698 | 8440 | 64 |
| Donations (RMB1 million) | RMB1 million | 98.54 | 89.09 | 95.44 | 65 |
| Social contribution per share (RMB) | RMB | 2.60 | 2.81 | 3.42 | 67 |
| Volunteer activity hours (10000 hours) | 10000 hours | 1.40 | 2.20 | 1.98 | 65 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO₂e | 79309 | 74899 | 84740 |
| Indirect Energy Emissions (Scope 2) | tCO₂e | 1454751 | 1462647 | 1509353 |
| Scope 3 GHG Emissions (Purchased Goods/Services) | tCO₂e | 2414 | ||
| Scope 3 GHG Emissions (Waste Generated in Operations) | tCO₂e | 4052 | ||
| Total GHG Emissions | tCO₂e | 1534060 | 1537546 | 1594037 |
| Total GHG Emissions Intensity (By FTE) | tCO₂e/FTE | 4.99 | 5.02 | 5.02 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Hazardous Waste | tons | 1228 | 1296 | 660 |
| Total Hazardous Waste Intensity (By FTE) | tons | 0.016 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | tons | 44542 | 44419 | 40433 |
| Paper Waste | tons | 12211 | 12115 | 8261 |
| Total Non-Hazardous Waste Intensity (By FTE) | tons | 0.127 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Ammonia Nitrogen Emissions Reduction Compared to Last Year | 10000 tons | 20 | 8 |
| N2O Emissions Reduction Compared to Last Year | 10000 tons | 4326 | 2064 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | ton | 463 | 540 | 583 |
| Energy Consumption Intensity (By FTE) | MWh | 8.95 | 8.78 | 8.71 |
| Gasoline Consumption | ton | 12400 | 11049 | 12789 |
| Natural Gas Consumption | 10000 m³ | 1779 | 1763 | 1827 |
| Purchased Electricity | MWh | 1785896 | 1809260 | 1889562 |
| Purchased Heating | MkJ | 2214424 | 1955218 | 1430309 |
| Total Energy Consumption | MWh | 2745463 | 2588308 | 2764254 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Recycled Water Usage | m³ | 141122 | 149834 | 180964 |
| Water Consumption | m³ | 13163821 | 13535554 | 13331517 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | tons | 127690 |
| Water Consumption Reduction Percentage Compared to Last Year | % | 60.86 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | million | 88.14 | 70.73 | 63.81 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 185917 | 179513 | 173843 | |
| Number of Employees Aged Above 50 | 53410 | 58615 | 61355 | |
| Number of Employees Aged Below 30 | 66995 | 68054 | 71733 | |
| Number of Employees in Hong Kong and Mainland China | 300353 | 303232 | 300634 | |
| Number of Female Employees | 174935 | 175018 | 175155 | |
| Number of Interns | 665 | 893 | 542 | |
| Number of Male Employees | 131387 | 131164 | 131776 | |
| Number of New Employees | 10211 | 12595 | 13133 | |
| Number of New Employees (On-campus Recruitment) | 9610 | 12140 | 12868 | |
| Number of New Employees (Social Recruitment) | 611 | 555 | 265 | |
| Number of Total Employees | 306322 | 306182 | 306931 | |
| Percentage of Female Employees | % | 57.11 | 57.16 | 57.07 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Female Employees | % | 2.6 | 1.9 | 1.7 |
| Turnover Rate of Male Employees | % | 2.4 | 1.8 | 1.6 |
| Turnover Rate of Total Employees | % | 2.5 | 1.9 | 1.7 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | workdays | 100 | 120 | 480 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 97.01 | 97.52 | 97.65 |
| Percentage of Trained Female Employees | % | 97.57 | ||
| Percentage of Trained General Employees | % | 97.8 | ||
| Percentage of Trained Male Employees | % | 98.22 | ||
| Percentage of Trained Middle Management | % | 100 | ||
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 51.74 | 52.03 | 56.09 |
| Average Training Hours (General Staff) | hours | 41.92 | 47.34 | 55.25 |
| Average Training Hours (Male) | hours | 45.83 | 45.72 | 54.3 |
| Average Training Hours (Middle Management) | hours | 61.99 | 58.37 | 62.54 |
| Average Training Hours (Senior Management) | hours | 46.3 | 47.62 | 56.72 |
| Average Training Hours per Employee | hours | 48.32 | 48.16 | 55.32 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 22.97 | 51.65 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Number of Complaints Dealt with | number | 148000 | 182000 | 276000 |
| Number of Complaints Resolved on Products and Services | number | 148000 | 182000 | 276000 |
| Total Number of Customer Complaints | number | 148000 | 182000 | 276000 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB10 thousand | 3326 | 6698 | 8440 |
| Total Public Welfare Donations | RMB1 million | 98.54 | 89.09 | 95.44 |
| Total Volunteer Service Hours | hours | 14000 | 22000 | 19800 |