Sustainability Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | tCO2e | 577 | 575 | 548 | 109 |
| Indirect GHG emissions (Scope 2) | tCO2e | 50074 | 48522 | 50953 | 109 |
| Other indirect emissions (Scope 3) | tCO2e | 64 | 86 | 89 | 109 |
| Scope 1, 2 and 3 emissions per area | tCO2e/m2 | 0.14 | 0.13 | 0.12 | 109 |
| Scope 1, 2 and 3 emissions per employee | tCO2e/employee | 3.48 | 3.32 | 3.46 | 109 |
| Total Scope 1 and 2 emissions | tCO2e | 50650 | 49097 | 51501 | 109 |
| Total Scope 1, 2 and 3 emissions | tCO2e | 50715 | 49182 | 51590 | 109 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste recycled | No. | 13920 | 5678 | 5071 | 110 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| General waste to landfill | tonnes | 556.03 | 622.9 | 572.24 | 110 |
| General waste to landfill per employee | tonnes/employee | 0.046 | 0.051 | 0.048 | 110 |
| Non-hazardous waste recycled - Aluminium | tonnes | 0.09 | 0.1 | 0.22 | 110 |
| Non-hazardous waste recycled - Food waste | tonnes | 73.98 | 29.68 | 63.24 | 110 |
| Non-hazardous waste recycled - Paper | tonnes | 175.41 | 172.09 | 210.99 | 110 |
| Non-hazardous waste recycled - Plastic | tonnes | 0.17 | 0.15 | 0.31 | 110 |
| Paper purchased per employee | kg/employee | 35.89 | 29.23 | 27.98 | 110 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Carbon emissions (Scope 1 and 2) reduction (vs 2019 baseline) | reduction | 26% | 35 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste recycled - E-waste | No. | 8383 | 1789 | 2346 | 110 |
| Hazardous waste recycled - Fluorescent tubes | No. | 5445 | 3797 | 2600 | 110 |
| Hazardous waste recycled - Rechargeable battery | No. | 92 | 92 | 125 | 110 |
| Paper consumption reduction (vs 2019 baseline) | reduction | 35% | 35 | ||
| Total non-hazardous waste recycled | tonnes | 249.64 | 202.02 | 274.76 | 110 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption for corporate fleet | GJ | 1676 | 1616 | 2048 | 109 |
| Direct energy consumption | GJ | 7049 | 7445 | 8429 | 109 |
| Electricity consumption | GJ | 320618 | 307111 | 337936 | 109 |
| Energy intensity per employee | GJ/employee | 22.65 | 21.31 | 23.36 | 109 |
| Indirect energy consumption | GJ | 322519 | 308635 | 339956 | 109 |
| Petrol consumption for corporate fleet | GJ | 5373 | 5830 | 6381 | 109 |
| Total energy consumption | GJ | 329568 | 316081 | 348385 | 109 |
| Towngas consumption | GJ | 1901 | 1524 | 2020 | 109 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | Megalitre | 104.2 | 97.8 | 109.83 | 110 |
| Water consumption per employee | Megalitre/employee | 0.0086 | 0.008 | 0.0091 | 110 |
| Water consumption reduction (vs 2019 baseline) | reduction | 23% | 35 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Electricity consumption reduction (vs 2019 baseline) | reduction | 10% | 35 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Paper purchased | tonnes | 436.57 | 356.36 | 336.48 | 110 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Compensation ratio (annual total compensation for highest-paid individual to median annual total compensation for all employees) | ratio | 16:1 | 18:1 | 17:1 | 114 |
| Employee that returned from parental leave - Total | 347 | 351 | 421 | 114 | |
| Employees that took parental leave - Total | 361 | 362 | 435 | 114 | |
| Employees that were entitled to parental leave - Total | 13807 | 14676 | 14458 | 114 | |
| Full-time employees Total | No. | 14514 | 14791 | 14878 | 111 |
| Full-time employees in Chinese mainland | No. | 633 | 846 | 1013 | 111 |
| Full-time employees in Hong Kong | No. | 12126 | 12149 | 11986 | 111 |
| Full-time employees in Southeast Asia and others | No. | 1755 | 1796 | 1879 | 111 |
| General employees aged 18-30 | No. | 3414 | 3272 | 3201 | 113 |
| General employees aged 31-40 | No. | 1388 | 1429 | 1470 | 113 |
| General employees aged 41-50 | No. | 1222 | 1099 | 984 | 113 |
| General employees aged 51 or above | No. | 1176 | 1143 | 1211 | 113 |
| Middle level staff employees aged 18-30 | No. | 660 | 713 | 720 | 113 |
| Middle level staff employees aged 31-40 | No. | 2582 | 2945 | 2990 | 113 |
| Middle level staff employees aged 41-50 | No. | 2080 | 2070 | 2100 | 113 |
| Middle level staff employees aged 51 or above | No. | 1169 | 1243 | 1300 | 113 |
| New hires - Female | %, No. | 1589 | 12.41 | 1415 | 113 |
| New hires - Male | %, No. | 1263 | 10.97 | 1157 | 113 |
| New hires aged 18-30 | %, No. | 1756 | 12.72 | 10.05 | 113 |
| New hires aged 31-40 | %, No. | 658 | 1034 | 668 | 113 |
| New hires aged 41-50 | %, No. | 240 | 370 | 248 | 113 |
| New hires aged 51 or above | %, No. | 198 | 1.19 | 1.05 | 113 |
| New hires in Hong Kong | %, No. | 15.96 | 18.84 | 13.3 | 113 |
| New hires in Southeast Asia and others | %, No. | 277 | 2.67 | 352 | 113 |
| New hires in the Chinese mainland | %, No. | 254 | 277 | 1.58 | 113 |
| Non-permanent employees Total | No. | 331 | 278 | 313 | 111 |
| Non-permanent employees in Chinese mainland | No. | 1 | 1 | 2 | 111 |
| Non-permanent employees in Hong Kong | No. | 307 | 234 | 275 | 111 |
| Non-permanent employees in Southeast Asia and others | No. | 23 | 43 | 36 | 111 |
| Number of hours worked | Hours | 30293289 | 30157173 | 32130351 | 115 |
| Part-time employees Total | No. | 39 | 41 | 38 | 111 |
| Part-time employees in Hong Kong | No. | 39 | 41 | 38 | 111 |
| Permanent employees Total | No. | 14222 | 14554 | 14603 | 111 |
| Permanent employees in Chinese mainland | No. | 632 | 845 | 1011 | 111 |
| Permanent employees in Hong Kong | No. | 11858 | 11956 | 11449 | 111 |
| Permanent employees in Southeast Asia and others | No. | 1732 | 1753 | 1843 | 111 |
| Proportion of senior management hired from the local community - Chinese mainland | % | 80 | 87.5 | 83.33 | 113 |
| Proportion of senior management hired from the local community - Hong Kong | % | 86.45 | 87.79 | 89.05 | 113 |
| Proportion of senior management hired from the local community - Overall | % | 81.32 | 82.79 | 83.72 | 113 |
| Proportion of senior management hired from the local community - Southeast Asia and others | % | 32.93 | 32.53 | 32.95 | 113 |
| Rate of return from parental leave - Total | % | 96.12 | 96.96 | 96.78 | 114 |
| Senior management employees aged 31-40 | No. | 101 | 109 | 89 | 113 |
| Senior management employees aged 41-50 | No. | 423 | 441 | 455 | 113 |
| Senior management employees aged 51 or above | No. | 338 | 368 | 396 | 113 |
| Temporary employees Total | No. | 331 | 278 | 313 | 111 |
| Temporary employees in Chinese mainland | No. | 1 | 1 | 2 | 111 |
| Temporary employees in Hong Kong | No. | 307 | 234 | 275 | 111 |
| Temporary employees in Southeast Asia and others | No. | 23 | 43 | 36 | 111 |
| Total employees aged 18-30 | No. | 4074 | 3985 | 3921 | 113 |
| Total employees aged 31-40 | No. | 4071 | 4483 | 4549 | 113 |
| Total employees aged 41-50 | No. | 3725 | 3610 | 3539 | 113 |
| Total employees aged 51 or above | No. | 2683 | 2754 | 2907 | 113 |
| Total new hires | %, No. | 19.6 | 23.38 | 17.24 | 113 |
| Total number of employees | No. | 14553 | 14832 | 14916 | 111 |
| Total number of employees (by contract type) | No. | 14553 | 14832 | 14916 | 111 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee voluntary turnover rate - Age 18-30 | % | 9.02 | 8.85 | 6.33 | 114 |
| Employee voluntary turnover rate - Age 31-40 | % | 4.85 | 5.25 | 4.36 | 114 |
| Employee voluntary turnover rate - Age 41-50 | % | 2.08 | 2.51 | 1.89 | 114 |
| Employee voluntary turnover rate - Age 51 or above | % | 0.54 | 0.77 | 0.55 | 114 |
| Employee voluntary turnover rate - Chinese mainland | % | 0.41 | 0.43 | 0.39 | 114 |
| Employee voluntary turnover rate - Female | % | 9.13 | 9.29 | 7.26 | 114 |
| Employee voluntary turnover rate - Hong Kong | % | 14.6 | 15.02 | 11.37 | 114 |
| Employee voluntary turnover rate - Male | % | 7.36 | 8.09 | 5.87 | 114 |
| Employee voluntary turnover rate - Southeast Asia and others | % | 1.48 | 1.93 | 1.37 | 114 |
| Employee voluntary turnover rate - Total | % | 16.49 | 17.38 | 13.13 | 114 |
| Employees still employed 12 months after return to work - Total | % | 72.85 | 86.46 | 107.98 | 114 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Lost day due to work injury | Number of days | 390.1 | 369.7 | 474.9 | 115 |
| Rate of lost day due to work injury | % | 2.58 | 2.45 | 2.96 | 115 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Occupational health and safety training | %, No. | 12509 | 93.26 | 13770 | 116 |
| Percentage of employee who received training - General employees | % | 99.50 | 115 | ||
| Percentage of employee who received training - Middle level staff | % | 99.44 | 115 | ||
| Percentage of employee who received training - Senior management | % | 98.08 | 115 | ||
| Total percentage of employee who received training | % | 95.70 | 99.04 | 99.41 | 115 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average training hours by employee category and gender - General employees Female | Hour | 55.56 | 115 | ||
| Average training hours by employee category and gender - General employees Male | Hour | 67.61 | 115 | ||
| Average training hours by employee category and gender - General employees Total | Hour | 59.59 | 115 | ||
| Average training hours by employee category and gender - Middle level staff Female | Hour | 46.82 | 115 | ||
| Average training hours by employee category and gender - Middle level staff Male | Hour | 44.11 | 115 | ||
| Average training hours by employee category and gender - Middle level staff Total | Hour | 45.48 | 115 | ||
| Average training hours by employee category and gender - Senior management Female | Hour | 45.67 | 115 | ||
| Average training hours by employee category and gender - Senior management Male | Hour | 41.33 | 115 | ||
| Average training hours by employee category and gender - Senior management Total | Hour | 43.01 | 115 | ||
| Total average training per employee | Hour | 47.73 | 49.49 | 51.45 | 115 |
| Total average training per employee Female | Hour | 44.85 | 54.46 | 52.31 | 115 |
| Total average training per employee Male | Hour | 51.62 | 51.61 | 51.82 | 115 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Complaints related to financial products and/or services | No. of case | 2487 | 2389 | 2726 | 116 |
| Substantiated complaints | No. of case | 154 | 90 | 86 | 116 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| IT security/Customer privacy training - Full-time | % | 94.95 | 95.47 | 97.83 | 116 |
| IT security/Customer privacy training - Part-time | % | 100 | 100 | 100 | 116 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Anti-corruption training - Board | %, No. | 9 | 100 | 100 | 116 |
| Anti-corruption training - Chinese mainland | %, No. | 633 | 98.58 | 98.22 | 116 |
| Anti-corruption training - Full-time | % | 85.92 | 94.65 | 98.02 | 116 |
| Anti-corruption training - General employees | %, No. | 6699 | 94.53 | 98.47 | 116 |
| Anti-corruption training - Hong Kong | %, No. | 11656 | 96.11 | 99.75 | 116 |
| Anti-corruption training - Middle level staff | %, No. | 6202 | 6600 | 98.57 | 116 |
| Anti-corruption training - Part-time | % | 100 | 100 | 100 | 116 |
| Anti-corruption training - Senior management | %, No. | 827 | 95.53 | 96.7 | 116 |
| Anti-corruption training - Southeast Asia and others | %, No. | 81.99 | 82.96 | 89.89 | 116 |
| Anti-corruption training - Total | %, No. | 13728 | 14040 | 14678 | 116 |
| Anti-corruption training - Total (by region) | %, No. | 94.33 | 14040 | 14678 | 116 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 577 | 575 | 548 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 50074 | 48522 | 50953 |
| Total GHG Emissions | tCO2e | 50715 | 49182 | 51590 |
| Total GHG Emissions Intensity (By Area) | tCO2e/m2 | 0.14 | 0.13 | 0.12 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/employee | 3.48 | 3.32 | 3.46 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 64 | 86 | 89 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Waste Recycled | No. | 13920 | 5678 | 5071 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Landfilling | tonnes | 556.03 | 622.9 | 572.24 |
| Non-Hazardous Waste Recycled | tonnes | 249.64 | 202.02 | 274.76 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.046 | 0.051 | 0.048 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2025 |
|---|---|---|---|
| Scope 1 and 2 Emissions Reduction Percentage Compared to 2019 | % | 26 | |
| Target Scope 1 and 2 Emissions Reduction Percentage by 2025 Compared to 2019 | % | 40 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2025 |
|---|---|---|---|
| Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year | reduction | 35 | 20 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | GJ | 1676 | 1616 | 2048 |
| Energy Consumption Intensity (By Employee) | GJ/employee | 22.65 | 21.31 | 23.36 |
| Gasoline Consumption | GJ | 5373 | 5830 | 6381 |
| Purchased Electricity | GJ | 320618 | 307111 | 337936 |
| Total Direct Energy Consumption | GJ | 7049 | 7445 | 8429 |
| Total Energy Consumption | GJ | 329568 | 316081 | 348385 |
| Total Indirect Energy Consumption | GJ | 322519 | 308635 | 339956 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | Megalitre | 104.2 | 97.8 | 109.83 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % reduction | 10 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | No. | 4071 | 4483 | 4549 |
| Number of Employees Aged Above 50 | No. | 2683 | 2754 | 2907 |
| Number of Employees Aged Below 30 | No. | 4074 | 3985 | 3921 |
| Number of Employees in Asia (Excluding China) | No. | 1755 | 1796 | 1879 |
| Number of Employees in Hong Kong | No. | 12126 | 12149 | 11986 |
| Number of Employees in Hong Kong and Mainland China | No. | 12759 | 12995 | 12999 |
| Number of Employees in Mainland China | No. | 633 | 846 | 1013 |
| Number of Full-time Employees | No. | 14514 | 14791 | 14878 |
| Number of General Employees | No. | 7200 | 6943 | 6866 |
| Number of Middle Management Employees | No. | 6491 | 6971 | 7110 |
| Number of New Employees | No. | 2852 | 3468 | 2572 |
| Number of New Employees (Above 50) | No. | 198 | 176 | 157 |
| Number of New Employees (Aged 30-50) | No. | 898 | 1404 | 916 |
| Number of New Employees (Aged Below 30) | No. | 1756 | 1888 | 1499 |
| Number of New Employees (Female) | No. | 1589 | 1841 | 1415 |
| Number of New Employees (Hong Kong) | No. | 2321 | 2795 | 1984 |
| Number of New Employees (Mainland China) | No. | 254 | 277 | 236 |
| Number of New Employees (Male) | No. | 1263 | 1627 | 1157 |
| Number of New Employees (Overseas) | No. | 277 | 396 | 352 |
| Number of Part-time Employees | No. | 39 | 41 | 38 |
| Number of Senior Management Employees | No. | 862 | 918 | 940 |
| Number of Temporary Workers | No. | 331 | 278 | 313 |
| Number of Total Employees | No. | 14553 | 14832 | 14916 |
| Percentage of Employees in Asia (Excluding China) | % | 12.059369202226346 | 12.108953613807982 | 12.597211048538481 |
| Percentage of Employees in Hong Kong | % | 83.32302618016904 | 81.91073354908306 | 80.35666398498257 |
| Percentage of Employees in Hong Kong and Mainland China | % | 87.67264481550195 | 87.6146170442287 | 87.14802896218825 |
| Percentage of Employees in Mainland China | % | 4.349618635332921 | 5.703883495145631 | 6.791364977205686 |
| Percentage of Full-time Employees | % | 99.7320140177283 | 99.72357065803668 | 99.74524001072673 |
| Percentage of New Employees | % | 19.6 | 23.38 | 17.24 |
| Percentage of Part-time Employees | % | 0.26798598227169657 | 0.27642934196332253 | 0.25475998927326365 |
| Percentage of Temporary Workers | % | 2.2744451315879886 | 1.8743257820927723 | 2.098417806382408 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Employees still Employed 12 Months after Return to Work | 322 | 300 | 379 | |
| Percentage of Employees still Employed 12 Months after Return to Work | % | 72.85 | 86.46 | 107.98 |
| Turnover Rate of Employees Aged 30-50 | % | 6.93 | 7.76 | 6.25 |
| Turnover Rate of Employees Aged Above 50 | % | 0.54 | 0.77 | 0.55 |
| Turnover Rate of Employees Aged Below 30 | % | 9.02 | 8.85 | 6.33 |
| Turnover Rate of Employees in Asia (Excluding China) | % | 1.48 | 1.93 | 1.37 |
| Turnover Rate of Employees in Hong Kong | % | 14.6 | 15.02 | 11.37 |
| Turnover Rate of Employees in Mainland China | % | 0.41 | 0.43 | 0.39 |
| Turnover Rate of Female Employees | % | 9.13 | 9.29 | 7.26 |
| Turnover Rate of Male Employees | % | 7.36 | 8.09 | 5.87 |
| Turnover Rate of Total Employees | % | 16.49 | 17.38 | 13.13 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Number of days | 390.1 | 369.7 | 474.9 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 95.7 | 99.04 | 99.41 |
| Percentage of Trained General Employees | % | 99.5 | ||
| Percentage of Trained Middle Management | % | 99.44 | ||
| Percentage of Trained Senior Management | % | 98.08 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 44.85 | 54.46 | 52.31 |
| Average Training Hours (General Employees) | Hour | 59.59 | ||
| Average Training Hours (Male) | Hour | 51.62 | 51.61 | 51.82 |
| Average Training Hours (Middle Management) | Hour | 45.48 | ||
| Average Training Hours (Senior Management) | Hour | 43.01 | ||
| Average Training Hours per Employee | Hour | 47.73 | 49.49 | 51.45 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Products and Service Related Complaints | No. of case | 2487 | 2389 | 2726 |
| Total Number of Customer Complaints | No. of case | 2487 | 2389 | 2726 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Employee Coverage of Data Security Training | % | 94.95 | 95.47 | 97.83 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 | 100 | 100 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 94.33 | 94.66 | 98.4 |
| Coverage of Anti-corruption Training for Employees | % | 93.04 | 94.53 | 98.47 |
| Number of Directors and Management Attendance for Anti-corruption Training | No. | 9 | 11 | 11 |
| Number of General Employees Attendance for Anti-corruption Training | No. | 6699 | 6563 | 6761 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | No. | 13728 | 14040 | 14678 |