CORPORATE SOCIAL RESPONSIBILITY (ESG) REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct discharges and emissions (Scope I) | tCO2e | 5386.28 | 4147.24 | 4656.19 | 24 |
| Indirect discharges and emissions (Scope II) | tCO2e | 63030.11 | 54684.15 | 46747.13 | 24 |
| Nitrogen oxide emission | Ton | 0.11 | 0.14 | 0.08 | 27 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Carbon emissions from enterprises with loans in eight high-carbon industries | tCO2e | 21848154.96 | 24 | ||
| GHG emissions per capita (Scope I & Scope II) | tCO2e/person | 1.48 | 1.31 | 1.08 | 24 |
| GHG emissions per square meter of floor area (Scope I & Scope II) | tCO2e/m2 | 0.1 | 0.08 | 0.07 | 24 |
| Intensity of carbon emissions from enterprises with loans in eight high-carbon industries | tCO2e/RMB10000 | 3.2382 | 24 | ||
| Sulfur dioxide emissions | Ton | 0.01 | 0.01 | 0.01 | 27 |
| Total GHG emissions (Scope 1+2) | kilo-tons | 51.4 | 8 | ||
| Total GHG emissions (Scope I & Scope II) | tCO2e | 68416.38 | 60992.42 | 51403.33 | 24 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste per capita | Ton/person | 0.008 | 0.004 | 0.004 | 27 |
| Hazardous waste per square meter of floor area | Ton/m² | 0.0006 | 0.0003 | 0.0003 | 27 |
| Total hazardous waste | Ton, tons | 378.17 | 196.27 | 201.89 | 8, 27 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste per capita | Ton/person | 0.06 | 0.08 | 0.14 | 27 |
| Non-hazardous waste per square meter of floor area | Ton/m² | 0.004 | 0.005 | 0.009 | 27 |
| Total non-hazardous waste | Ton, tons | 2730.19 | 3569.79 | 6642.05 | 8, 27 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption of facilities | MWh, tCO2e | 491.91 | 1510.53 | 1505.57 | 24, 27 |
| Direct energy consumption | MWh | 21638.34 | 18845.75 | 24324.11 | 27 |
| Energy consumption per square meter of floor area | MWh/m² | 0.16 | 0.16 | 0.14 | 27 |
| Fuel consumption of official vehicles | MWh, tCO2e | 5323.67 | 4993.31 | 2191.67 | 24, 27 |
| Gas consumption | MWh | 14485.07 | 12353.91 | 2082.87 | 27 |
| Indirect energy consumption | MWh | 84437.02 | 99675.94 | 81969.38 | 27 |
| Natural Gas consumption | tCO2e | 2910.74 | 2493.58 | 3686.05 | 24 |
| Purchased electricity power | MWh, tCO2e | 63030.11 | 99675.94 | 81969.38 | 24, 27 |
| Purchased electricity power consumption of the Head Office | MWh | 26095.43 | 27871.35 | 32379.49 | 27 |
| Total energy consumption | MWh, megawatt-hours | 106075.35 | 118521.68 | 106293.48 | 8, 27 |
| Total energy consumption per capita | MWh/person | 2.3 | 2.54 | 2.23 | 27 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Daily water consumption | Ton | 521568.88 | 537011.55 | 513351.44 | 27 |
| Daily water consumption of the Head Office | Ton | 109213.52 | 102448 | 173732 | 27 |
| Daily water consumption per capita | Ton/person | 11.29 | 11.51 | 10.79 | 27 |
| Daily water consumption per square meter of floor area | Ton/m² | 0.78 | 0.73 | 0.69 | 27 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total copy paper consumption | Ton | 615.84 | 466.56 | 486.89 | 27 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| IUCN Red List species and national conservation list species with habitats in areas affected by operations | Not applicable | 55 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2016 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Incidents of violations involving rights of indigenous peoples | Not applicable | 56 | ||||
| Minimum notice periods regarding operational changes | Not applicable | 56 | ||||
| Number of Board of Supervisors meetings held | meetings | 6 | 15 | |||
| Number of disabled employees | Person | 8 | 5 | 8 | 43 | |
| Number of domestic employees | Person | 45811 | 46281 | 47078 | 43 | |
| Number of employees | Person | 46075 | 46673 | 47582 | 43 | |
| Number of employees by age group - 29 and below | Person | 12282 | 10757 | 9327 | 43 | |
| Number of employees by age group - 29 to 39 | Person | 24497 | 25539 | 25996 | 43 | |
| Number of employees by age group - 40 and above | Person | 14747 | 15559 | 15996 | 43 | |
| Number of employees by management level - Middle-level cadres | Person | 4785 | 5000 | 4967 | 43 | |
| Number of employees by management level - Primary-level employees | Person | 41003 | 41236 | 42197 | 43 | |
| Number of employees by management level - Senior Management | Person | 387 | 437 | 418 | 43 | |
| Number of employees graduating from junior college and below | Person | 5139 | 4819 | 4255 | 43 | |
| Number of employees in the Central China region | Person | 4154 | 43 | |||
| Number of employees in the East China region | Person | 13189 | 43 | |||
| Number of employees in the Head Office | Person | 7526 | 8225 | 8346 | 43 | |
| Number of employees in the North China region | Person | 15188 | 43 | |||
| Number of employees in the Northeast China region | Person | 3673 | 43 | |||
| Number of employees in the Northwest China region | Person | 1845 | 43 | |||
| Number of employees in the South China region | Person | 5221 | 43 | |||
| Number of employees in the Southwest China region | Person | 2958 | 43 | |||
| Number of employees with bachelor's degree | Person | 32641 | 33302 | 33762 | 43 | |
| Number of employees with master's degree or above | Person | 8215 | 8552 | 9565 | 43 | |
| Number of ethnic minority employees | Person | 1581 | 1590 | 2389 | 8, 43 | |
| Number of female employees | Person | 26110 | 26498 | 26884 | 43 | |
| Number of foreign employees | Person | 11 | 14 | 29 | 43 | |
| Number of male employees | Person | 20027 | 20174 | 20698 | 43 | |
| Number of new employees | Person | 2662 | 4274 | 3525 | 44 | |
| Number of overseas employees | Person | 364 | 392 | 504 | 43 | |
| Outlets with accessible passages | 1158 | 8 | ||||
| Proportion of senior management hired from the local community | Planned to be included | 55 | ||||
| Ratio of basic salary and remuneration of women to men | Please refer to the Annual Report | 56 | ||||
| Ratio of male to female employees | 1.3:1 | 8 | ||||
| Total assets | billion RMB | 6772.796 | 8 | |||
| Total number of employees | 47582 | 8 | ||||
| Year-end balance of loans to enterprises in eight high-carbon industries | RMB10000 | 6746973.7 | 24 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 4.58 | 4.21 | 3.87 | 44 |
| Operating income | billion RMB | 145.735 | 8 | ||
| Turnover rate for employees aged 29 and below | % | 6.78 | 8.18 | 8.33 | 44 |
| Turnover rate for employees aged 30 to 39 | % | 4.43 | 3.72 | 3.46 | 44 |
| Turnover rate for employees aged 40 and above | % | 1.66 | 1.13 | 1.1 | 44 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| In-house trainer team formed | trainers | 1536 | 45 | ||
| Middle-level cadres trained | person-time | 84497 | 68568 | 98521 | 45 |
| Online examinations | 2533 | 45 | |||
| Primary-level employees trained | person-time | 719730 | 590912 | 501014 | 45 |
| Professional talent pools established | 2522 | 45 | |||
| Senior Management trained | person-time | 3288 | 2372 | 8564 | 45 |
| Staff trained | person-time | 807225 | 661852 | 603189 | 45 |
| Training coverage rate for employees | 100% | 45 | |||
| Training program employees | 8998 | 8 | |||
| Training programs for employees | programs | 7185 | 6564 | 8998 | 45 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total employee learning duration reached | hours | 13612000 | 45 |
Description of measures to review employment practices to avoid child and forced labour.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Operations and suppliers at significant risk for incidents of child labor | Not applicable | 56 | |
| Operations and suppliers at significant risk for incidents of forced or compulsory labor | Not applicable | 56 | |
| Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk | Not applicable | 56 |
Description of steps taken to eliminate such practices when discovered.
| Indicator | Unit | 2016 | Report Pages |
|---|---|---|---|
| Security personnel trained in human rights policies or procedures | Not applicable | 56 |
Number of suppliers by geographical region.
| Indicator | Unit | 2016 | 2023 | Report Pages |
|---|---|---|---|---|
| Balance of agriculture-related loans | billion RMB | 450.149 | 8 | |
| Balance of inclusive loans to MSEs | billion RMB | 379.133 | 8 | |
| Balance of medium and long term loans to manufacturing | billion RMB | 267.896 | 8 | |
| NPL ratio | % | 1.25 | 8 | |
| Proportion of spending on local suppliers | Planned to be included | 55 | ||
| Total number of domestic business outlets | 1312 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Consultation calls answered from domestic and overseas investors | >520 | 8 | |
| Consultation emails handled from investors | >210 | 8 | |
| Customer complaint closing rate | 100% | 8 | |
| Online satisfaction score of outlets | 97.33 | 8 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Coverage ratio of consumer protection training of employees | 100% | 8 | |
| Coverage ratio of consumer rights protection departments at tier-1 branches | 100% | 8 | |
| Paperless substitution rate for counter services | 90% | 8 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2016 | 2023 | Report Pages |
|---|---|---|---|---|
| Legal actions for anti-competitive behavior, anti-trust, and monopoly practices | Not applicable | 55 | ||
| Number of Board of Supervisors proposals reviewed | proposals | 29 | 15 | |
| Number of Board of Supervisors reports listened to | reports | 63 | 15 | |
| Provision coverage ratio | % | 181.27 | 8 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| ESG-related proposals reviewed and listened to by the Board and Senior Management | 151 | 8 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employees receiving anti-corruption training | person-times | 46673 | 8 |
| Percentage of the Board and Senior Management receiving anti-corruption training | 100% | 8 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2023 | Report Pages |
|---|---|---|---|---|
| Country-by-country reporting | Not applicable | 55 | ||
| Green loan balance | billion RMB | 313.762 | 8 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee volunteer hours | hours | 892.64 | 8 |
| Investment in green bonds | billion RMB | 40.418 | 8 |
| Total external donations | million RMB | 17.45 | 8 |
| Total service tenants of Cloud Fee Payment | 16240 | 8 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| NOₓ Emissions | Ton | 0.11 | 0.14 | 0.08 |
| SOₓ Emissions | Ton | 0.01 | 0.01 | 0.01 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total GHG Emissions | tCO2e | 68416.38 | 60992.42 | 51403.33 |
| Total GHG Emissions Intensity (By Area) | tCO2e/m2 | 0.1 | 0.08 | 0.07 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/person | 1.48 | 1.31 | 1.08 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Hazardous Waste | Ton | 378.17 | 196.27 | 201.89 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Ton | 2730.19 | 3569.79 | 6642.05 |
| Total Non-Hazardous Waste Intensity (By Area) | Ton/m² | 0.004 | 0.005 | 0.009 |
| Total Non-Hazardous Waste Intensity (By Employee) | Ton/person | 0.06 | 0.08 | 0.14 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 1828.85 | 1510.53 | 1505.57 |
| Energy Consumption Intensity (By Area) | MWh/m² | 0.16 | 0.16 | 0.14 |
| Energy Consumption Intensity (By Employee) | MWh/person | 2.3 | 2.54 | 2.23 |
| Natural Gas Consumption | MWh | 14485.07 | 12353.91 | 2082.87 |
| Purchased Electricity | MWh | 84437.02 | 99675.94 | 81969.38 |
| Total Direct Energy Consumption | MWh | 21638.34 | 18845.75 | 24324.11 |
| Total Energy Consumption | MWh | 106075.35 | 118521.68 | 106293.48 |
| Total Indirect Energy Consumption | MWh | 84437.02 | 99675.94 | 81969.38 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | Ton | 521568.88 | 537011.55 | 513351.44 |
| Water Consumption in Office | Ton | 109213.52 | 102448 | 173732 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 32641 | 33302 | 33762 |
| Number of Below Junior College Employees | Person | 5139 | 4819 | 4255 |
| Number of Employees Aged 30-50 | Person | 24497 | 25539 | 25996 |
| Number of Employees Aged Above 50 | Person | 14747 | 15559 | 15996 |
| Number of Employees Aged Below 30 | Person | 12282 | 10757 | 9327 |
| Number of Employees in Central China | Person | 4154 | ||
| Number of Employees in East China | Person | 13189 | ||
| Number of Employees in North China | Person | 15188 | ||
| Number of Employees in Northeast China | Person | 3673 | ||
| Number of Employees in Northwest China | Person | 1845 | ||
| Number of Employees in Overseas | Person | 364 | 392 | 504 |
| Number of Employees in South China | Person | 5221 | ||
| Number of Employees in Southwest China | Person | 2958 | ||
| Number of Female Employees | Person | 26110 | 26498 | 26884 |
| Number of General Employees | Person | 41003 | 41236 | 42197 |
| Number of Male Employees | Person | 20027 | 20174 | 20698 |
| Number of Master's Degree Employees | Person | 8215 | 8552 | 9565 |
| Number of Middle Management Employees | Person | 4785 | 5000 | 4967 |
| Number of New Employees | Person | 2662 | 4274 | 3525 |
| Number of Senior Management Employees | Person | 387 | 437 | 418 |
| Number of Total Employees | Person | 46075 | 46673 | 47582 |
| Percentage of Bachelor's Degree Employees | % | 70.85 | 71.39 | 70.99 |
| Percentage of Below Junior College Employees | % | 11.16 | 10.33 | 8.95 |
| Percentage of Employees Aged 30-50 | % | 53.18 | 54.75 | 54.65 |
| Percentage of Employees Aged Above 50 | % | 32.01 | 33.35 | 33.63 |
| Percentage of Employees Aged Below 30 | % | 26.65 | 23.05 | 19.61 |
| Percentage of Employees in Central China | % | 8.74 | ||
| Percentage of Employees in East China | % | 27.73 | ||
| Percentage of Employees in North China | % | 31.94 | ||
| Percentage of Employees in Northeast China | % | 7.72 | ||
| Percentage of Employees in Northwest China | % | 3.88 | ||
| Percentage of Employees in Overseas | % | 0.79 | 0.84 | 1.06 |
| Percentage of Employees in South China | % | 10.98 | ||
| Percentage of Employees in Southwest China | % | 6.22 | ||
| Percentage of Female Employees | % | 56.67 | 56.8 | 56.52 |
| Percentage of General Employees | % | 88.97 | 88.34 | 88.68 |
| Percentage of Male Employees | % | 43.46 | 43.22 | 43.52 |
| Percentage of Master's Degree Employees | % | 17.83 | 18.33 | 20.11 |
| Percentage of Middle Management Employees | % | 10.39 | 10.72 | 10.44 |
| Percentage of New Employees | % | 5.78 | 9.16 | 7.41 |
| Percentage of Senior Management Employees | % | 0.84 | 0.94 | 0.88 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged Below 30 | % | 6.78 | 8.18 | 8.33 |
| Turnover Rate of Total Employees | % | 4.58 | 4.21 | 3.87 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained General Employees | % | 89.12 | 89.28 | 82.25 |
| Percentage of Trained Middle Management | % | 10.47 | 10.36 | 16.33 |
| Percentage of Trained Senior Management | % | 0.41 | 0.36 | 1.42 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Training Hours | hours | 13612000 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2016 |
|---|---|---|
| Proportion of Spending on Local Suppliers | Planned to be included |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Employee Coverage of Data Security Training | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 |
| Number of Attendance for Anti-corruption Training | person-times | 46673 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Public Welfare Donations | million RMB | 17.45 |
| Total Volunteer Service Hours | hours | 892.64 |