Environmental, Social and Governance Report 2023

Company: HANG SENG BANK (11)
Year: 2023
Published: 2024-03-11
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 2023 Report Pages
GHG emissions Scope 1 tonnes of CO2e 144.52 70.16 100.58 137.87 24, 78
GHG emissions Scope 1 - Mobile combustion tonnes of CO2e 86.54 42.97 39.41 51.11 24, 78
GHG emissions Scope 1 - Stationary combustion tonnes of CO2e 57.98 27.19 61.17 86.76 24, 78
GHG emissions Scope 2 tonnes of CO2e 18904.47 15973.04 14392.89 13565.13 24, 78
GHG emissions Scope 2 - Purchased electricity tonnes of CO2e 18892.81 15967.65 14979.99 13546.55 24, 78
GHG emissions Scope 2 - Towngas tonnes of CO2e 11.66 5.39 12.90 18.58 24, 78
GHG emissions Scope 3 tonnes of CO2e 522.60 367.81 386.32 854.26 24, 78
GHG emissions Scope 3 - Business travel (land and air) tonnes of CO2e 201.85 70.57 78.10 578.23 24, 78
GHG emissions Scope 3 - Transmission and distribution loss tonnes of CO2e 309.99 283.17 297.64 260.02 24, 78
GHG emissions Scope 3 - Upstream transportation and distribution (mobile branch) tonnes of CO2e 10.76 14.07 10.58 16.02 24, 78
GHG emissions per FTE from Scope 1 tonnes of CO2e / FTE 0.02 0.01 0.01 0.02 24, 78
GHG emissions per FTE from Scope 2 tonnes of CO2e / FTE 2.33 2.04 2.02 1.96 24, 78
GHG emissions per FTE from Scope 3 tonnes of CO2e / FTE 0.06 0.05 0.05 0.12 24, 78
GHG emissions per sq. ft. tonnes of CO2e / sq. ft. 0.01 0.01 0.01 0.01 24, 78
Total GHG emissions tonnes of CO2e 19571.59 16411.02 15479.79 14557.26 24, 78
Total GHG emissions per FTE tonnes of CO2e / FTE 2.41 2.10 2.08 2.10 24, 78

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 2023 Report Pages
Waste collected for recycling tonnes 222.13 24
Waste collected for recycling - Paper tonnes 442.51 324.44 255.75 199.92 24, 79
Waste collected for recycling - Plastic tonnes 0.79 0.72 0.53 0.46 24, 79
Waste collected for recycling - Total tonnes 569.96 354.42 317.16 222.13 79
Waste disposed per FTE tonnes / FTE 0.06 0.03 0.03 0.03 24, 79
Waste disposed to landfill tonnes 507.26 264.42 214.49 199.40 24, 79

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2023 Report Pages
Carbon dioxide emissions reduced by local renewable energy certificates tonnes CO2 4414 21
Carbon emissions avoided by solar panels at Mong Kok Office Building tonnes CO2 26 21
GHG emissions – total Scope 1 and 2 (against 2018 base year) % Decreased by 33.8% 23

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2020 2021 2022 2023 Report Pages
Waste collected for recycling - Aluminium cans tonnes 0.58 1.36 0.44 0.18 24, 79
Waste collected for recycling - Food waste tonnes 13.43 6.31 9.71 6.89 24, 79
Waste collected for recycling - Furniture tonnes 5.55 14.81 33.77 79
Waste collected for recycling - Glass tonnes 0.28 0.06 0.08 24, 79
Waste collected for recycling - IT and electrical tonnes 106.82 1.90 13.14 10.99 24, 79
Waste collected for recycling - Ink jet bottles and toner cartridge tonnes 4.82 3.81 3.61 24, 79
Waste diversion (percentage of waste diverted away from landfill) % 52.7 23
Waste reduction (percentage of total waste reduced against 2018 base year) % 52.3 23

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 2023 Report Pages
Direct energy consumption: gas and diesel MWh 295.62 137.67 312.66 448.00 24, 78
Energy consumption per FTE MWh / FTE 3.71 3.75 3.82 3.75 24, 78
Energy consumption per sq. ft. MWh / sq. ft. 0.02 0.02 0.02 0.03 24, 78
Indirect energy consumption: electricity MWh 29734.74 29154.51 28037.15 25524.09 24, 78
Renewable energy generated by solar panels at Mong Kok Office Building kWh 65000 21
Renewable energy purchased from local electricity supplier kWh 11317100 21
Renewable energy purchased from local electricity supplier (as percentage of annual electricity consumption) % 40 21
Total energy consumption MWh 30030.36 29292.18 28349.81 25972.09 24, 78

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 2023 Report Pages
Total water consumption m³ 72193.00 73214.00 68924.00 54152.00 24, 79
Water consumption per FTE m³ / FTE 8.91 9.36 9.30 7.81 24, 79

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023 Report Pages
Electricity consumption (against 2018 base year) % Decreased by 21.1% 23

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023 Report Pages
Water consumption (against 2018 base year) % Decreased by 31.6% 23

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2020 2021 2022 2023 Report Pages
Paper consumption (against 2019 base year) % Decreased by 36.3% 23
Total paper consumption tonnes 1747.00 1401.00 1447.00 1224.00 24, 79

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2022 2023 Report Pages
Green use of proceeds (Sustainable finance classification by theme) HK$m 2000 15021 17

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 2022 2023 Report Pages
Average age of employees - Clerical/blue-collar years 38 81
Average age of employees - Executive years 40 81
Average age of employees - Officer years 38 81
Average age of employees - Overall years 39 81
Average years of service - Clerical/blue-collar years 10 81
Average years of service - Executive years 9 81
Average years of service - Officer years 11 81
Average years of service - Overall years 10 81
Change Leadership Index (Hang Seng HK) 78 79 36
Clerical/blue-collar by gender: Female 1061 976 691 635 80
Clerical/blue-collar by gender: Male 572 525 353 391 80
Executive by gender: Female 1355 1441 1505 1545 80
Executive by gender: Male 1340 1439 1498 1552 80
Full-time contract staff by gender: Female 17 31 35 39 80
Full-time contract staff by gender: Male 38 41 39 40 80
Full-time permanent staff by gender: Female 4465 4352 4013 3924 80
Full-time permanent staff by gender: Male 3319 3200 2927 2915 80
Headcount by Global Career Band - Band 3 - Female %, headcount 76 81
Headcount by Global Career Band - Band 3 - Grand Total %, headcount 156 81
Headcount by Global Career Band - Band 3 - Male %, headcount 80 81
Headcount by Global Career Band - Band 4 - Female %, headcount 6 81
Headcount by Global Career Band - Band 4 - Grand Total %, headcount 12.1 81
Headcount by Global Career Band - Band 4 - Male %, headcount 420 81
Headcount by Global Career Band - Band 5 - Female %, headcount 14.9 81
Headcount by Global Career Band - Band 5 - Grand Total %, headcount 29.9 81
Headcount by Global Career Band - Band 5 - Male %, headcount 1033 81
Headcount by Global Career Band - Band 6 - Female %, headcount 25.8 81
Headcount by Global Career Band - Band 6 - Grand Total %, headcount 2797 81
Headcount by Global Career Band - Band 6 - Male %, headcount 14.6 81
Headcount by Global Career Band - Band 7 - Female %, headcount 8.9 81
Headcount by Global Career Band - Band 7 - Grand Total %, headcount 969 81
Headcount by Global Career Band - Band 7 - Male %, headcount 354 81
Headcount by Global Career Band - Band 8 - Female %, headcount 0.3 81
Headcount by Global Career Band - Band 8 - Grand Total %, headcount 57 81
Headcount by Global Career Band - Band 8 - Male %, headcount 0.5 81
Headcount by Global Career Band - Grand Total %, headcount 6920 81
Headcount by Global Career Band - Grand Total - Female %, headcount 3965 81
Headcount by Global Career Band - Grand Total - Male %, headcount 2955 81
Headcount by Global Career Band - Managing Director - Female %, headcount 17 81
Headcount by Global Career Band - Managing Director - Grand Total %, headcount 36 81
Headcount by Global Career Band - Managing Director - Male %, headcount 0.3 81
Headcount by age group: 30 to 39 2712 2769 2626 2664 80
Headcount by age group: 40 to 49 1824 1750 1679 1624 80
Headcount by age group: 50 to 59 1262 1197 1208 1218 80
Headcount by age group: 60 or above 46 63 70 75 80
Headcount by age group: Below 30 1999 1850 1437 1339 80
Headcount by gender: Female 4485 4387 4053 3965 80
Headcount by gender: Male 3358 3242 2967 2955 80
New hires - 30 to 39 - Female headcount 219 82
New hires - 30 to 39 - Male headcount 231 82
New hires - 40 to 49 - Female headcount 89 82
New hires - 40 to 49 - Male headcount 90 82
New hires - 50 to 59 - Female headcount 40 82
New hires - 50 to 59 - Male headcount 17 82
New hires - 60 or above - Female headcount 3 82
New hires - 60 or above - Male headcount 4 82
New hires - Below 30 - Female headcount 316 82
New hires - Below 30 - Male headcount 329 82
New hires - Clerical/blue-collar - Female headcount 222 82
New hires - Clerical/blue-collar - Male headcount 220 82
New hires - Executive - Female headcount 196 82
New hires - Executive - Male headcount 212 82
New hires - Grand total headcount 1338 82
New hires - Officer - Female headcount 249 82
New hires - Officer - Male headcount 239 82
New hires - Total - Female headcount 667 82
New hires - Total - Male headcount 671 82
Officer by gender: Female 2069 1970 1857 1785 80
Officer by gender: Male 1446 1278 1116 1012 80
Part-time staff by gender: Female 3 4 5 2 80
Part-time staff by gender: Male 1 1 1 80
Percentage breakdown of all employees in Hong Kong by nationality: Australian % 0.2 0.2 0.2 80
Percentage breakdown of all employees in Hong Kong by nationality: British % 0.7 0.7 0.6 80
Percentage breakdown of all employees in Hong Kong by nationality: Canadian % 0.4 0.3 0.3 80
Percentage breakdown of all employees in Hong Kong by nationality: Chinese % 98.0 98.2 98.4 80
Percentage breakdown of executive in Hong Kong by nationality: Australian % 0.6 0.4 0.4 80
Percentage breakdown of executive in Hong Kong by nationality: British % 2.4 1.1 0.9 80
Percentage breakdown of executive in Hong Kong by nationality: Canadian % 1.2 0.6 0.6 80
Percentage breakdown of executive in Hong Kong by nationality: Chinese % 93.4 97.1 97.4 80
Share of Women in Management Positions in Revenue-generating Functions - Band 3 %, headcount 2 81
Share of Women in Management Positions in Revenue-generating Functions - Band 4 %, headcount 164 81
Share of Women in Management Positions in Revenue-generating Functions - Band 5 %, headcount 505 81
Share of Women in Management Positions in Revenue-generating Functions - Managing Director %, headcount 0.5 81
Share of Women in Management Positions in Revenue-generating Functions - Total %, headcount 46.1 81
Total number of employees 7843 7629 7020 6920 80
Trust Index (Hang Seng HK) 78 79 36

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 2021 2022 2023 Report Pages
External hire rate % 62.4 82
Internal hire rate % 37.6 82
New hire rate % 19.0 82
Total turnover - 30 to 39 - Female headcount 271 82
Total turnover - 30 to 39 - Female turnover rate % 3.9 82
Total turnover - 30 to 39 - Male headcount 235 82
Total turnover - 30 to 39 - Male turnover rate % 3.3 82
Total turnover - 40 to 49 - Female headcount 130 82
Total turnover - 40 to 49 - Female turnover rate % 1.8 82
Total turnover - 40 to 49 - Male headcount 112 82
Total turnover - 40 to 49 - Male turnover rate % 1.6 82
Total turnover - 50 to 59 - Female headcount 112 82
Total turnover - 50 to 59 - Female turnover rate % 1.6 82
Total turnover - 50 to 59 - Male headcount 70 82
Total turnover - 50 to 59 - Male turnover rate % 1.0 82
Total turnover - 60 or above - Female headcount 40 82
Total turnover - 60 or above - Female turnover rate % 0.6 82
Total turnover - 60 or above - Male headcount 41 82
Total turnover - 60 or above - Male turnover rate % 0.6 82
Total turnover - Below 30 - Female headcount 212 82
Total turnover - Below 30 - Female turnover rate % 3.0 82
Total turnover - Below 30 - Male headcount 227 82
Total turnover - Below 30 - Male turnover rate % 3.2 82
Total turnover - Female headcount 765 82
Total turnover - Female turnover rate % 10.9 82
Total turnover - Grand total headcount 1450 82
Total turnover - Grand total turnover rate % 20.6 82
Total turnover - Male headcount 685 82
Total turnover - Male turnover rate % 9.7 82
Voluntary turnover - Clerical/blue-collar - Headcount headcount 340 240 82
Voluntary turnover - Clerical/blue-collar - Turnover rate % 4.8 3.4 82
Voluntary turnover - Executive - Headcount headcount 587 459 82
Voluntary turnover - Executive - Turnover rate % 8.0 6.5 82
Voluntary turnover - Officer - Headcount headcount 776 592 82
Voluntary turnover - Officer - Turnover rate % 10.5 8.4 82
Voluntary turnover rate (Female, 30 to 39) % 3.8 83
Voluntary turnover rate (Female, 40 to 49) % 1.7 83
Voluntary turnover rate (Female, 50 to 59) % 1.2 83
Voluntary turnover rate (Female, 60 or above) % 0.0 83
Voluntary turnover rate (Female, Below 30) % 3.0 83
Voluntary turnover rate (Grand total) % 12.8 20.2 23.2 18.3 83
Voluntary turnover rate (Male, 30 to 39) % 3.2 83
Voluntary turnover rate (Male, 40 to 49) % 1.4 83
Voluntary turnover rate (Male, 50 to 59) % 0.7 83
Voluntary turnover rate (Male, 60 or above) % 0.1 83
Voluntary turnover rate (Male, Below 30) % 3.2 83
Voluntary turnover rate (Total, Female) % 9.7 83
Voluntary turnover rate (Total, Male) % 8.6 83

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 Report Pages
Career Index (Hang Seng HK) 71 72 36
Employee Engagement Index (20-29 years old) % 73 36
Employee Engagement Index (30-39 years old) % 66 36
Employee Engagement Index (40-49 years old) % 67 36
Employee Engagement Index (50-59 years old) % 72 36
Employee Engagement Index (Clerical / Blue-Collar) % 70 36
Employee Engagement Index (Executive) % 67 36
Employee Engagement Index (Female) % 68 36
Employee Engagement Index (Hang Seng HK) 68 69 36
Employee Engagement Index (Male) % 70 36
Employee Engagement Index (Officer) % 70 36
Employee Engagement Index (≥ 60 years old) % 83 36
Employee Focus Index (Hang Seng HK) 63 65 36

Number of suppliers by geographical region.

Indicator Unit 2022 2023 Report Pages
Balance sheet-related transaction provided (Sustainable finance summary) HK$m 2392 33289 17

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2022 2023 Report Pages
Speak-up Index (Hang Seng HK) 75 75 36
Strategy Index (Hang Seng HK) 74 76 36

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2022 2023 Report Pages
Inclusion Index (Hang Seng HK) 75 76 36

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 2023 Report Pages
Social use of proceeds (Sustainable finance classification by theme) HK$m 100 17
Sustainability-linked (Sustainable finance classification by theme) HK$m 392 18168 17
Total contribution (Sustainable finance classification by theme) HK$m 2392 33289 17
Total contribution (Sustainable finance summary) HK$m 2392 33289 17

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022 2023
Direct GHG Emissions (Scope 1) tonnes CO2e 144.52 70.16 100.58 137.87
GHG Emissions from Purchased Electricity tonnes CO2e 18892.81 15967.65 14979.99 13546.55
GHG Emissions from Towngas tonnes CO2e 11.66 5.39 12.9 18.58
Indirect Energy Emissions (Scope 2) tonnes CO2e 18904.47 15973.04 14392.89 13565.13
Mobile Combustion Emissions tonnes CO2e 86.54 42.97 39.41 51.11
Scope 1 GHG Emissions Intensity (By FTE) tonnes CO2e / FTE 0.02 0.01 0.01 0.02
Scope 2 GHG Emissions Intensity (By FTE) tonnes CO2e / FTE 2.33 2.04 2.02 1.96
Scope 3 GHG Emissions (Business Travel) tonnes CO2e 201.85 70.57 78.1 578.23
Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) tonnes CO2e 309.99 283.17 297.64 260.02
Scope 3 GHG Emissions (Upstream Transportation and Distribution) tonnes CO2e 10.76 14.07 10.58 16.02
Scope 3 GHG Emissions Intensity (By FTE) tonnes CO2e / FTE 0.06 0.05 0.05 0.12
Stationary Combustion Emissions tonnes CO2e 57.98 27.19 61.17 86.76
Total GHG Emissions tonnes CO2e 19571.59 16411.02 15479.79 14557.26
Total GHG Emissions Intensity (By Area) tonnes CO2e / sq. ft. 0.01 0.01 0.01 0.01
Total GHG Emissions Intensity (By FTE) tonnes CO2e / FTE 2.41 2.1 2.08 2.1
Total Other Indirect Energy Emissions (Scope 3) tonnes CO2e 522.6 367.81 386.32 854.26

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022 2023
Non-Hazardous Waste Landfilling tonnes 507.26 264.42 214.49 199.4
Non-Hazardous Waste Recycled tonnes 569.96 354.42 317.16 222.13
Total Non-Hazardous Waste Intensity (By FTE) tonnes / FTE 0.06 0.03 0.03 0.03

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023
Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year % 33.8

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 52.3

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022 2023
Direct Energy Intensity (By Employee) MWh
Energy Consumption Intensity (By Area) MWh / sq. ft. 0.02 0.02 0.02 0.03
Energy Consumption Intensity (By Employee) MWh
Energy Consumption Intensity (By FTE) MWh / FTE 3.71 3.75 3.82 3.75
Indirect Energy Intensity (By Employee) MWh
Percentage of Renewable Energy Consumption % 40
Renewable Energy Consumption MWh 11382.1
Solar Energy MWh 65
Total Direct Energy Consumption MWh 295.62 137.67 312.66 448
Total Energy Consumption MWh 30030.36 29292.18 28349.81 25972.09
Total Indirect Energy Consumption MWh 29734.74 29154.51 28037.15 25524.09

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022 2023
Water Consumption m³ 72193 73214 68924 54152

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023
Electricity Usage Reduction Percentage Compared to Last Year % 21.1

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2020 2021 2022 2023
Packaging Material Consumption (Paper) tonnes 1747 1401 1447 1224

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Standard Indicator Unit 2022 2023
Investment in Climate Change Management HK$m 2000 15021

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021 2022 2023
Number of Employees Aged 30-50 headcount 4536 4519 4305 4288
Number of Employees Aged Above 50 headcount 1308 1260 1278 1293
Number of Employees Aged Below 30 headcount 1999 1850 1437 1339
Number of Female Employees headcount 4485 4387 4053 3965
Number of Full-time Employees (Female) headcount 4482 4383 4048 3963
Number of Full-time Employees (Male) headcount 3357 3241 2966 2955
Number of Male Employees headcount 3358 3242 2967 2955
Number of New Employees headcount 1338
Number of New Employees (Above 50) headcount 64
Number of New Employees (Aged 30-50) headcount 629
Number of New Employees (Aged Below 30) headcount 645
Number of New Employees (Female) headcount 667
Number of New Employees (Male) headcount 671
Number of Part-time Employees (Female) headcount 3 4 5 2
Number of Part-time Employees (Male) headcount 1 1 1
Number of Total Employees headcount 7843 7629 7020 6920

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020 2021 2022 2023
Turnover Rate of Employees Aged 30-50 % 10.6
Turnover Rate of Employees Aged Above 50 % 3.8
Turnover Rate of Employees Aged Below 30 % 3
Turnover Rate of Female Employees % 10.9
Turnover Rate of Male Employees % 9.7
Turnover Rate of Total Employees % 12.8 20.2 23.2 20.6