2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides | Kg | 5.84 | 5.01 | 75 |
| Particulate matter | Kg | 0.49 | 0.37 | 75 |
| Sulphur oxides | Kg | 0.06 | 0.09 | 75 |
| Total Air Emissions | kg | 6.39 | 70 | |
| Total air emissions | Kg | 6.39 | 5.47 | 75 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Equivalent trees planted from paper recycling | trees | 16202 | 67 | |
| GHG emissions (Scope 1) | tCO2e | 10.38 | 15.68 | 75 |
| GHG emissions (Scope 2) | tCO2e | 2158.33 | 1957.29 | 75 |
| GHG emissions (Scope 3) | tCO2e | 2.97 | 2.47 | 75 |
| GHG emissions intensity | tCO2e/FTE | 1.9 | 1.76 | 75 |
| Total GHG Emissions | tCO2e | 2171.48 | 70 | |
| Total greenhouse gas emissions | tCO2e | 2171.48 | 1975.44 | 75 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total hazardous wastes recycled | Piece | 2414 | 1288 | 75 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| LED light tubes recycled | Piece | 321 | 169 | 75 |
| Non-hazardous solid waste | tonnes | 38.25 | 70 | |
| Non-hazardous solid waste 2023 Achievement | Reduced 64.39% | 70 | ||
| Paper consumption | Tonne | 82 | 79.57 | 76 |
| Paper consumption intensity | Tonne/FTE | 0.07 | 0.07 | 76 |
| Paper recycled | Tonne, tonnes | 31.71 | 85.58 | 67, 75 |
| Plastic recycled | Tonne | 0.08 | 0.07 | 75 |
| Total non-hazardous waste intensity | Tonne/FTE | 0.03 | 0.01 | 75 |
| Total non-hazardous waste produced | Tonne | 38.25 | 13.62 | 75 |
| Total non-hazardous wastes recycled | Tonne | 31.79 | 85.65 | 75 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| GHG emissions reduction target | % | -3 | 71 | |
| Total Air Emissions 2023 Achievement | Reduced 14.40% | 70 | ||
| Total GHG Emissions 2023 Achievement | Reduced 9.03% | 70 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Batteries recycled | Piece | 300 | 75 | |
| Electrical appliances recycled | Piece | 2 | 75 | |
| Fluorescent tubes recycled | Piece | 1400 | 320 | 75 |
| GHG emissions avoided from paper recycling | tonnes CO2e | 411 | 67 | |
| Ink cartridges recycled | Piece | 393 | 797 | 75 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Branches experiencing over a 5% increase in electricity usage | % | 5 | 66 | |
| Diesel & Gasoline Intensity | MWh/FTE | 0.03 | 70 | |
| Diesel consumption | MWh | 3.55 | 4.9 | 76 |
| Electricity consumption | MWh | 3916.01 | 3884.84 | 70, 76 |
| Petrol consumption | MWh | 34.65 | 52.74 | 76 |
| Total energy consumption | MWh | 3953.42 | 3942.48 | 76 |
| Total energy consumption intensity | MWh/FTE | 3.47 | 3.52 | 76 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total non-hazardous wastewater discharged | m³ | 4723 | 3824.82 | 75 |
| Total non-hazardous wastewater intensity | m³/FTE | 4.14 | 3.41 | 75 |
| Water and wastewater Intensity | m³/FTE | 4.14 | 70 | |
| Water and wastewater Intensity 2023 Achievement | Reduced 17.63% | 70 | ||
| Water consumption | m³ | 4723 | 3824.82 | 76 |
| Water consumption intensity | m³/FTE | 4.14 | 3.41 | 76 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Diesel & Gasoline Intensity 2023 Achievement | Increased 53.31% | 70 | ||
| Electricity consumption 2023 Achievement | Reduced 0.80% | 70 | ||
| Electricity consumption reduction target | % | -3 | 71 | |
| Target energy saving rate reduction for branches in Hung Hom, Tseung Kwan O, Kwun Tong and Wan Chai districts | % | 3 | 66 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Paper procured | tonnes | 82 | 70 | ||
| Paper procured 2023 Achievement | Reduced 2.96% | 70 | |||
| Paper procured reduction target | % | -2 | 71 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of PBHK branches participating in Earth Hour | branches | 32 | 61 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Gender balance for full-time employees - men | percent | 42 | 52 | |
| Gender balance for full-time employees - women | percent | 58 | 52 | |
| Gender ratio (male to female) of employees in Hong Kong | 42:58 | 46 | ||
| Number of employees 30-50 years old | Person | 669 | 640 | 78 |
| Number of employees above 50 years old | Person | 326 | 352 | 78 |
| Number of employees below 30 years old | Person | 145 | 130 | 78 |
| Number of employees in Hong Kong | Person | 1140 | 1122 | 46, 78 |
| Number of female employees | Person | 671 | 648 | 78 |
| Number of full time employees | Person | 1139 | 1121 | 78 |
| Number of general employees | Person | 997 | 839 | 78 |
| Number of male employees | Person | 469 | 474 | 78 |
| Number of middle management employees | Person | 131 | 272 | 78 |
| Number of part time employees | Person | 1 | 1 | 78 |
| Number of senior management employees | Person | 12 | 12 | 78 |
| Total number of employees | Person | 1140 | 1122 | 78 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate (30-50 years old) | Percentage | 26.16% | 26.25% | 78 |
| Employee turnover rate (Hong Kong) | Percentage | 27.02% | 25.31% | 78 |
| Employee turnover rate (above 50 years old) | Percentage | 9.51% | 12.22% | 78 |
| Employee turnover rate (below 30 years old) | Percentage | 70.34% | 63.85% | 78 |
| Employee turnover rate (female) | Percentage | 27.27% | 26.85% | 78 |
| Employee turnover rate (male) | Percentage | 26.65% | 25.32% | 78 |
| Total employee turnover rate | Percentage | 27.02% | 26.20% | 78 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of work-related injuries (Group) | 3 | 53 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | Working day | 11 | 257 | 79 |
| Number of lost workdays due to injury incidents (Group) | workdays | 257 | 53 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of Group staff and Senior Management participating in team building activities at Hong Kong Disneyland Park | persons | 158 | 49 | |
| Number of PB Stars - Corporate Culture Ambassador Scheme winners (PBHK, PFL, Winton) | persons | 6 | 47 | |
| Number of employees trained | Person | 1131 | 1239 | 79 |
| Percentage of employees received training (Group) | percent | 100% | 53 | |
| Percentage of employees trained | Percentage | 100% | 100% | 79 |
| Percentage of employees trained (Female) | Percentage | 58.89 | 56.9 | 79 |
| Percentage of employees trained (General employees) | Percentage | 87.45 | 70.14 | 79 |
| Percentage of employees trained (Male) | Percentage | 41.11 | 43.1 | 79 |
| Percentage of employees trained (Middle Management) | Percentage | 11.58 | 28.89 | 79 |
| Percentage of employees trained (Senior Management) | Percentage | 0.97 | 0.97 | 79 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee (Female) | Hour | 25.02 | 20 | 79 |
| Average training hours completed per employee (General employees) | Hour | 24.82 | 17.3 | 79 |
| Average training hours completed per employee (Male) | Hour | 26.84 | 22.14 | 79 |
| Average training hours completed per employee (Middle Management) | Hour | 29.83 | 31.77 | 79 |
| Average training hours completed per employee (Senior Management) | Hour | 44.88 | 23.36 | 79 |
| Total training hours received by employees (Group) | hours | 23452 | 53 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of suppliers by geographical region (Hong Kong) | Supplier | 285 | 108 | 79 |
| Number of suppliers located in Hong Kong | 108 | 58 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of total products sold or shipped subject to recalls for safety and health reasons | Percentage | N/A | N/A | 80, 84 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of PBHK branch calls made via Mystery Shopper Programme (MSP) | calls | 120 | 30 | |
| Number of PBHK branch visits conducted via Mystery Shopper Programme (MSP) | visits | 120 | 30 | |
| Number of PBHK branches participating in Promotion of Electronic Red Packet | branches | 32 | 61 | |
| Number of PFL branch calls via Mystery Calling Programme (MCP) | calls | 78 | 30 | |
| Number of banking/financial service-related complaints from customers | cases | 17 | 17 | 32 |
| Number of banking/financial service-related compliments from customers | cases | 49 | 46 | 32 |
| Number of calls to Customer Hotlines via Mystery Shopper Programme (MSP) | calls | 20 | 30 | |
| Number of products and service-related complaints received | Case | 6 | 15 | 80 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Introduction of new customer feedback survey channel (QR code) | Yes | 31 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of directors participating in anti-corruption training sessions | directors | 9 | 30 |
| Number of staff participating in anti-corruption training sessions | staff | 160 | 30 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| CSR programmes | Programme | 25 | 80 |
| Donation to Green Power through Green Power Hike | HKD | 5000 | 61 |
| No. of beneficiaries | Person | 143 | 80 |
| Number of PFL branches participating in Earth Hour | branches | 42 | 61 |
| Number of community service programmes participated by PB We Care Team | programmes | 25 | 39 |
| Number of partnering NGOs | Entity | 11 | 80 |
| Number of staff members participating in charity activities | staff members | 83 | 12 |
| Number of staff participated in Skip Lunch Day | people | 33 | 42 |
| Number of staff participating in Dress Green, Act Green Day | staff | 100 | 62 |
| Number of university students participating in PBHK summer internship programme (HKU and University College London) | students | 3 | 41 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Maximum SME loan amount offered under enhanced SME Loan Scheme for Night Vibes Hong Kong Campaign | HKD | 1000000 | 43 |
| Maximum loan tenor under enhanced SME Loan Scheme for Night Vibes Hong Kong Campaign | months | 36 | 43 |
| Minimum lunch fee donated per staff in Skip Lunch Day | HKD | 35 | 42 |
| Monetary donations raised for charity | HKD | 12120 | 12 |
| Number of Winton branches participating in Earth Hour | branches | 3 | 61 |
| Number of granted gifts in Christmas donation drive | gifts | 10 | 42 |
| Number of mooncakes collected for elderly (Mooncakes Collection, Sep 2023) | pieces | 170 | 62 |
| Number of staff volunteers for Christmas Party | people | 15 | 42 |
| Number of underprivileged children at Christmas Party | children | 20 | 42 |
| Total amount donated in Christmas donation drive | HKD | 12000 | 42 |
| Total amount raised in Skip Lunch Day | HKD | 4000 | 42 |
| Total volunteer servicing hours | Hour | 115 | 80 |
| Volunteer opportunities | Time | 83 | 80 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Kg | 0.49 | 0.37 |
| NOâ‚“ Emissions | Kg | 5.84 | 5.01 |
| SOâ‚“ Emissions | Kg | 0.06 | 0.09 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 10.38 | 15.68 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 2158.33 | 1957.29 |
| Total GHG Emissions | tCO2e | 2171.48 | 1975.44 |
| Total GHG Emissions Intensity (By FTE) | tCO2e/FTE | 1.9 | 1.76 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 2.97 | 2.47 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Hazardous Waste Recycled | Piece | 2414 | 1288 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | Tonne | 6.46 | -72.03 |
| Non-Hazardous Waste Recycled | Tonne | 31.79 | 85.65 |
| Paper Waste | Tonne | 82 | 79.57 |
| Plastic Waste | Tonne | 0.08 | 0.07 |
| Recycling Rate of Non-Hazardous Waste | Percent | 83.13 | 628.85 |
| Total Non-Hazardous Waste Intensity (By FTE) | Tonne/FTE | 0.03 | 0.01 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % | 9.03 | |
| Target GHG Emissions Reduction Percentage Compared to Last Year | % | 3 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 3.55 | 4.9 |
| Energy Consumption Intensity (By FTE) | MWh/FTE | 3.47 | 3.52 |
| Gasoline Consumption | MWh | 34.65 | 52.74 |
| Purchased Electricity | MWh | 3916.01 | 3884.84 |
| Total Electricity Consumption Intensity (By FTE) | MWh/FTE | 0.03 | |
| Total Energy Consumption | MWh | 3953.42 | 3942.48 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Wastewater Discharge | m³ | 4723 | 3824.82 |
| Wastewater Discharge Intensity | m³/FTE | 4.14 | 3.41 |
| Water Consumption | m³ | 4723 | 3824.82 |
| Water Consumption Intensity (By Revenue) | m³/FTE | 4.14 | 3.41 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | % | 0.8 | |
| Target Electricity Usage Reduction Percentage Compared to Last Year | % | 3 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 82 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 669 | 640 |
| Number of Employees Aged Above 50 | Person | 326 | 352 |
| Number of Employees Aged Below 30 | Person | 145 | 130 |
| Number of Employees in Hong Kong | Person | 1140 | 1122 |
| Number of Female Employees | Person | 671 | 648 |
| Number of Full-time Employees | Person | 1139 | 1121 |
| Number of General Employees | Person | 997 | 839 |
| Number of Male Employees | Person | 469 | 474 |
| Number of Middle Management Employees | Person | 131 | 272 |
| Number of Part-time Employees | Person | 1 | 1 |
| Number of Senior Management Employees | Person | 12 | 12 |
| Number of Total Employees | Person | 1140 | 1122 |
| Percentage of Female Employees | percent | 58 | |
| Percentage of Male Employees | percent | 42 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | Percentage | 26.16 | 26.25 |
| Turnover Rate of Employees Aged Above 50 | Percentage | 9.51 | 12.22 |
| Turnover Rate of Employees Aged Below 30 | Percentage | 70.34 | 63.85 |
| Turnover Rate of Employees in Hong Kong | Percentage | 27.02 | 25.31 |
| Turnover Rate of Female Employees | Percentage | 27.27 | 26.85 |
| Turnover Rate of Male Employees | Percentage | 26.65 | 25.32 |
| Turnover Rate of Total Employees | Percentage | 27.02 | 26.2 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | workdays | 11 | 257 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | Percentage | 100 | 100 |
| Percentage of Trained Female Employees | Percentage | 58.89 | 56.9 |
| Percentage of Trained General Employees | Percentage | 87.45 | 70.14 |
| Percentage of Trained Male Employees | Percentage | 41.11 | 43.1 |
| Percentage of Trained Middle Management | Percentage | 11.58 | 28.89 |
| Percentage of Trained Senior Management | Percentage | 0.97 | 0.97 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | Hour | 25.02 | 20 |
| Average Training Hours (General Employees) | Hour | 24.82 | 17.3 |
| Average Training Hours (Male) | Hour | 26.84 | 22.14 |
| Average Training Hours (Middle Management) | Hour | 29.83 | 31.77 |
| Average Training Hours (Senior Management) | Hour | 44.88 | 23.36 |
| Total Training Hours | hours | 23452 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Hong Kong | Supplier | 285 | 108 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | Percentage | None | None |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Products and Service Related Complaints | cases | 6 | 15 |
| Total Number of Customer Complaints | cases | 17 | 17 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Directors and Management Attendance for Anti-corruption Training | directors | 9 |
| Number of General Employees Attendance for Anti-corruption Training | staff | 160 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | people | 169 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Volunteer Activities Sessions | Time | 83 |
| Total Cash Donations | HKD | 28120 |
| Total Public Welfare Donations | HKD | 28120 |
| Total Social Investment | HKD | 28120 |
| Total Volunteer Service Hours | Hour | 115 |