ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2023

Year: 2023
Published: 2023-07-25
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit FY2022 FY2023 Report Pages
NOx emissions - Car Park kg 0.7 4.8 65
NOx emissions - Gaming kg 18.5 37.1 65
NOx emissions - Hotel kg 6.6 26.3 65
NOx emissions - Office kg 11.9 14.4 65
NOx emissions - Property Development kg 6.4 12.1 65
NOx emissions - Total kg 184.4 184.7 65
Particulate matter emissions - Car Park kg 0.4 0.5 65
Particulate matter emissions - Gaming kg 2.7 4.5 65
Particulate matter emissions - Hotel kg 0.5 1.5 65
Particulate matter emissions - Office kg 1.1 1.4 65
Particulate matter emissions - Property Development kg 8.7 0.6 65
Particulate matter emissions - Total kg 13.4 8.4 65
SOx emissions - Car Park kg 0.1 0.1 65
SOx emissions - Gaming kg 0.6 0.9 65
SOx emissions - Hotel kg 1.6 3.7 65
SOx emissions - Office kg 0.5 0.5 65
SOx emissions - Property Development kg 5.6 5.8 65
SOx emissions - Total kg 8.3 10.9 65
Scope 3 emissions - Car Park tCO2e 0.75 1.7 64

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2021 FY2022 FY2023 Report Pages
GHG emissions - Car park segment tCO2e 252.8 272.1 3122.2 29
GHG emissions - Gaming segment tCO2e 1792.4 1801.2 2608.1 29
GHG emissions - Hotel segment tCO2e 23980.6 25069.3 37964 29
GHG emissions - Office segment tCO2e 461.8 456.3 535.1 29
GHG emissions - Property Development segment tCO2e 4365.5 5265.8 4320.1 29
Scope 1 emissions - Car Park tCO2e 14.9 22.9 64
Scope 1 emissions - Gaming tCO2e 432.2 818.3 64
Scope 1 emissions - Hotel tCO2e 1722.5 3513 64
Scope 1 emissions - Office tCO2e 88 86.6 64
Scope 1 emissions - Property Development tCO2e 365.2 308.1 64
Scope 1 emissions - Total tCO2e 5960 7457 64
Scope 2 emissions - Car Park tCO2e 65.7 81.3 64
Scope 2 emissions - Gaming tCO2e 1369 1789.8 64
Scope 2 emissions - Hotel tCO2e 23149.5 34303 64
Scope 2 emissions - Office tCO2e 470.7 351.4 64
Scope 2 emissions - Property Development tCO2e 1518.1 1275.1 64
Scope 2 emissions - Total tCO2e 26338.8 24730.8 64
Scope 3 emissions - Hotel tCO2e 147.2 148 64
Scope 3 emissions - Office tCO2e 19 118 64
Scope 3 emissions - Property Development tCO2e 1.7 89.9 64
Scope 3 emissions - Total tCO2e 167.9 322.5 64
Total GHG emissions (all segments) tCO2e 30853 32866.7 48549.6 29
Total GHG emissions - Car Park tCO2e 272.1 312.2 64
Total GHG emissions - Gaming tCO2e 1801.2 2608.1 64
Total GHG emissions - Hotel tCO2e 25063.9 37964 64
Total GHG emissions - Office tCO2e 458.3 535.1 64
Total GHG emissions - Property Development tCO2e 5245.8 4320.1 64
Total GHG emissions - Total tCO2e 32866.7 48549.6 64
Total GHG emissions intensity - Car Park tCO2e/car park bays 0.03 0.031 64
Total GHG emissions intensity - Gaming tCO2e/thousand euros 0.07 0.08 64
Total GHG emissions intensity - Hotel tCO2e/room nights 0.02 0.03 64
Total GHG emissions intensity - Office tCO2e/thousand square feet 6.9 7.8 64
Total GHG emissions intensity - Property Development tCO2e/thousand square metres GFA completed 7.5 7 64
Total GHG emissions intensity - Total N/A N/A 64

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2021 FY2022 FY2023 Report Pages
Hazardous waste intensity - Gaming tonne/million euros 0.03 65
Hazardous waste intensity - Hotel tonne/million room nights 0.58 0.5 65
Hazardous waste intensity - Property Development tonne/thousand square metres GFA completed 0.3 0.04 65
Hazardous waste produced - Gaming tonne, tonnes 1 22, 65
Hazardous waste produced - Hotel tonne, tonnes 0.7 0.7 0.7 22, 65
Hazardous waste produced - Property Development tonne, tonnes 716 215.2 22.4 22, 65
Hazardous waste produced - Total tonne 215.9 24.1 65
Total hazardous waste produced tonnes 716.7 215.9 24.1 22

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2021 FY2022 FY2023 Report Pages
Non-hazardous waste intensity - Car Park tonne/thousand car park bays 0.004 0.013 65
Non-hazardous waste intensity - Gaming tonne/million euros 5.7 6.3 65
Non-hazardous waste intensity - Hotel tonne/thousand room nights 0.67 1.63 65
Non-hazardous waste intensity - Office tonne/thousand square feet 0.1 0.1 65
Non-hazardous waste intensity - Property Development tonne/square metres GFA completed 0.03 0.04 65
Non-hazardous waste produced - Car Park tonne 0.5 1.3 65
Non-hazardous waste produced - Car park tonnes 0.5 0.5 1.3 22
Non-hazardous waste produced - Gaming tonne, tonnes 123.6 40 152.9 22, 65
Non-hazardous waste produced - Hotel tonne, tonnes 947.1 7597.1 2145.1 22, 65
Non-hazardous waste produced - Office tonne, tonnes 6.6 23.6 5.6 22, 65
Non-hazardous waste produced - Property Development tonne, tonnes 33679.1 3385.2 21631 22, 65
Non-hazardous waste produced - Total tonne 24771.4 29741.4 65
Non-hazardous waste recycled or reused - Gaming tonne 16.9 20 65
Non-hazardous waste recycled or reused - Hotel tonne 25.7 1055.8 65
Non-hazardous waste recycled or reused - Office tonne 2.9 4.1 65
Non-hazardous waste recycled or reused - Property Development tonne 17983.6 5950.6 65
Non-hazardous waste recycled or reused - Total tonne 18029 6593.9 65
Total non-hazardous waste produced tonnes 34757 24771.4 24003.1 22

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2022 FY2023 Report Pages
Direct energy consumption - Car Park MWh 54.2 83.2 64
Direct energy consumption - Gaming MWh 204.7 793.8 64
Direct energy consumption - Hotel MWh 8290.8 15857.2 64
Direct energy consumption - Office MWh 335.1 257.2 64
Direct energy consumption - Property Development MWh 1799.4 11875.6 64
Direct energy consumption - Total MWh 8799.5 25791.5 64
Indirect energy consumption - Car Park MWh 4116.4 4802.2 64
Indirect energy consumption - Gaming MWh 2984.8 7162 64
Indirect energy consumption - Hotel MWh 35794.9 55754.7 64
Indirect energy consumption - Office MWh 526.3 587.7 64
Indirect energy consumption - Property Development MWh 2971.8 2915.5 64
Indirect energy consumption - Total MWh 42689.4 42817.1 64
Total energy consumption - Car Park MWh 4459.7 4885.4 64
Total energy consumption - Gaming MWh 5026.4 7955.8 64
Total energy consumption - Hotel MWh 44085.7 71801.9 64
Total energy consumption - Office MWh 100.2971 859.8 64
Total energy consumption - Property Development MWh 20171.2 14971.1 64
Total energy consumption - Total MWh 70609 64
Total energy consumption intensity - Car Park MWh/car park bays 0.049 0.03 64
Total energy consumption intensity - Gaming MWh/thousand euros 0.23 0.025 64
Total energy consumption intensity - Hotel MWh/room nights 0.04 0.05 64
Total energy consumption intensity - Office MWh/thousand square feet 12.3 0.19 64
Total energy consumption intensity - Property Development MWh/square metres GFA completed 0.02 0.02 64
Total energy consumption intensity - Total MWh N/A 12.97 64

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit FY2022 FY2023 Report Pages
Water consumption - Car Park m³ 536 10689.9 65
Water consumption - Gaming m³ 10950.2 20769 65
Water consumption - Hotel m³ 314147.7 652430 65
Water consumption - Office m³ 2049.3 2103.6 65
Water consumption - Property Development m³ 30500 51331.1 65
Water consumption - Total m³ 358329.5 737563.5 65
Water consumption intensity - Car Park m³/car park bays 0.01 0.11 65
Water consumption intensity - Gaming m³/thousand euros 0.41 0.6 65
Water consumption intensity - Hotel m³/room nights 0.28 0.5 65
Water consumption intensity - Office m³/square feet 0.03 0.03 65
Water consumption intensity - Property Development m³/square metres GFA completed 0.044 0.008 65

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit FY2022 FY2023 Report Pages
New employees - Car Park 93 118 67
New employees - Gaming 99 140 67
New employees - Hotel 234 354 67
New employees - Office 127 127 67
New employees - Total 553 739 67
Total workforce - Car Park 310 366 66
Total workforce - Gaming 441 459 66
Total workforce - Hotel 1142 1782 66
Total workforce - Office 325 365 66
Total workforce - Total 2218 2972 66
Total workforce by age group - 30 or below - Total 413 617 66
Total workforce by age group - 31-40 - Total 652 823 66
Total workforce by age group - 41-50 - Total 600 800 66
Total workforce by age group - 50 or above - Total 553 553 66
Total workforce by employee category - General staff - Female - Total 839 1042 66
Total workforce by employee category - General staff - Male - Total 899 1373 66
Total workforce by employee category - General staff - Total 1738 2385 66
Total workforce by employee category - Middle management - Female - Total 129 144 66
Total workforce by employee category - Middle management - Male - Total 214 293 66
Total workforce by employee category - Middle management - Total 343 437 66
Total workforce by employee category - Senior management - Female - Total 59 64 66
Total workforce by employee category - Senior management - Male - Total 78 86 66
Total workforce by employee category - Senior management - Total 137 150 66
Total workforce by employee type - Full-time - Total 2092 2627 66
Total workforce by employee type - Part-time - Total 126 345 66
Total workforce by gender - Female - Total 1027 1320 66
Total workforce by gender - Male - Total 1191 1652 66
Total workforce by region - Australia - Total 249 197 66
Total workforce by region - Czech Republic - Total 469 469 66
Total workforce by region - Hong Kong - Total 716 716 66
Total workforce by region - Mainland China - Total 505 487 66
Total workforce by region - Malaysia - Total 46 488 66
Total workforce by region - Singapore - Total 38 66
Total workforce by region - UK - Total 146 219 66

Employee turnover rate by gender, age group and geographical region.

Indicator Unit FY2022 FY2023 Report Pages
Employee turnover rate (%) - Car Park % 49 42.1 67
Employee turnover rate (%) - Gaming % 17 24.8 67
Employee turnover rate (%) - Hotel % 36.3 24.7 67
Employee turnover rate (%) - Office % 28.3 26 67
Employee turnover rate (%) - Total % 33 27 67

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit FY2022 FY2023 Report Pages
Work-related fatalities rate (per 100 employees) - Total 0% 0% 67
Work-related injuries - Total 9 7 67
Work-related injuries rate (per 100 employees) - Total % 1.17 1.17 67

Lost days due to work injury.

Indicator Unit FY2022 FY2023 Report Pages
Lost days due to work-related injury - Total 1751 615 67

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit FY2022 FY2023 Report Pages
Percentage of employee receiving regular appraisal - Gaming % 97.8 19.4 68
Percentage of employee receiving regular appraisal - Hotel % 96.6 90.9 68
Percentage of employee receiving regular appraisal - Office % 85.8 84.8 68
Percentage of employee receiving regular appraisal - Total % 79.5 81.4 68
Percentage of employee who received trainings - Australia % 0.7 46.9 68
Percentage of employee who received trainings - Czech Republic % 7.7 9.8 68
Percentage of employee who received trainings - Female % 68.4 75.8 68
Percentage of employee who received trainings - Gaming % 78.5 94.3 68
Percentage of employee who received trainings - General staff % 60.5 66.6 68
Percentage of employee who received trainings - Hong Kong % 56 73.5 68
Percentage of employee who received trainings - Hotel % 81.5 77.6 68
Percentage of employee who received trainings - Mainland China % 102 95.9 68
Percentage of employee who received trainings - Malaysia % 26.4 68
Percentage of employee who received trainings - Male % 54.7 58.4 68
Percentage of employee who received trainings - Middle management % 67.3 65.1 68
Percentage of employee who received trainings - Office % 23.7 40.8 68
Percentage of employee who received trainings - Senior management % 51.1 60.7 68
Percentage of employee who received trainings - Singapore % 71.4 84.1 68
Percentage of employee who received trainings - Total % 61 66.1 68
Percentage of employee who received trainings - UK % 18.8 37 68

The average training hours completed per employee by gender and employee category.

Indicator Unit FY2022 FY2023 Report Pages
Average training hours per employee - Australia hours 0.1 5.5 68
Average training hours per employee - Czech Republic hours 3.4 11.8 68
Average training hours per employee - Female hours 8.7 15.8 68
Average training hours per employee - Gaming hours 2.7 9.8 68
Average training hours per employee - General staff hours 6.9 13.1 68
Average training hours per employee - Hong Kong hours 4.6 5 68
Average training hours per employee - Hotel hours 12.4 19.7 68
Average training hours per employee - Mainland China hours 20.4 19.8 68
Average training hours per employee - Male hours 6.2 12.7 68
Average training hours per employee - Middle management hours 10.1 17.7 68
Average training hours per employee - Office hours 3.3 5.9 68
Average training hours per employee - Senior management hours 6.3 15 68
Average training hours per employee - Singapore hours 21.5 15.7 68
Average training hours per employee - Total hours 7.4 14.1 68
Average training hours per employee - UK hours 0.7 4.9 68

Number of suppliers by geographical region.

Indicator Unit FY2023 Report Pages
Suppliers by geographical region (Asia excluding Hong Kong, Mainland China and Singapore) - Car Park 16 69
Suppliers by geographical region (Asia excluding Hong Kong, Mainland China and Singapore) - Hotel 1685 69
Suppliers by geographical region (Asia excluding Hong Kong, Mainland China and Singapore) - Total 1701 69
Suppliers by geographical region (Australia) - Car Park 785 69
Suppliers by geographical region (Australia) - Hotel 250 69
Suppliers by geographical region (Australia) - Office 227 69
Suppliers by geographical region (Australia) - Total 1262 69
Suppliers by geographical region (Europe) - Car Park 3 69
Suppliers by geographical region (Europe) - Gaming 245 69
Suppliers by geographical region (Europe) - Hotel 3 69
Suppliers by geographical region (Europe) - Office 246 69
Suppliers by geographical region (Europe) - Total 497 69
Suppliers by geographical region (Hong Kong) - Office 1533 69
Suppliers by geographical region (Hong Kong) - Total 1533 69
Suppliers by geographical region (Mainland China) - Hotel 318 69
Suppliers by geographical region (Mainland China) - Office 1037 69
Suppliers by geographical region (Mainland China) - Total 1355 69
Suppliers by geographical region (North America) - Car Park 2 69
Suppliers by geographical region (North America) - Office 1 69
Suppliers by geographical region (North America) - Total 3 69
Suppliers by geographical region (Other region) - Office 1 69
Suppliers by geographical region (Other region) - Total 1 69
Suppliers by geographical region (Singapore) - Hotel 62 69
Suppliers by geographical region (Singapore) - Office 401 69
Suppliers by geographical region (Singapore) - Total 463 69
Suppliers by geographical region (United Kingdom) - Car Park 78 69
Suppliers by geographical region (United Kingdom) - Gaming 7 69
Suppliers by geographical region (United Kingdom) - Hotel 55 69
Suppliers by geographical region (United Kingdom) - Office 761 69
Suppliers by geographical region (United Kingdom) - Total 901 69
Suppliers by geographical region - Car Park 884 69
Suppliers by geographical region - Gaming 252 69
Suppliers by geographical region - Hotel 2373 69
Suppliers by geographical region - Office 4207 69
Suppliers by geographical region - Total 7716 69

Number of products and service related complaints received and how they are dealt with.

Indicator Unit FY2022 FY2023 Report Pages
Products and service-related complaints received - Car Park 255 7816 68
Products and service-related complaints received - Hotel 582 2073 68
Products and service-related complaints received - Office 116 168 68
Products and service-related complaints received - Total 953 10057 68

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit FY2022 FY2023 Report Pages
Donation amount (HK$) - Total HK$ 7063000 13959742 69
No. of volunteers (Arts & culture) - Hotel 20 69
No. of volunteers (Arts & culture) - Office 2 2 69
No. of volunteers (Arts & culture) - Total 22 2 69
No. of volunteers (Community wellness) - Gaming 8 69
No. of volunteers (Community wellness) - Hotel 279 818 69
No. of volunteers (Community wellness) - Office 37 18 69
No. of volunteers (Community wellness) - Total 312 863 69
No. of volunteers (Environment) - Gaming 1 69
No. of volunteers (Environment) - Hotel 137 34 69
No. of volunteers (Environment) - Office 10 1 69
No. of volunteers (Environment) - Total 147 36 69
No. of volunteers (Others) - Gaming 2 69
No. of volunteers (Others) - Hotel 4 69
No. of volunteers (Others) - Office 2 7 69
No. of volunteers (Others) - Total 1 15 69
No. of volunteers (Youth education & development) - Gaming 5 69
No. of volunteers (Youth education & development) - Hotel 4 11 69
No. of volunteers (Youth education & development) - Office 17 10 69
No. of volunteers (Youth education & development) - Total 21 26 69
No. of volunteers - Gaming 16 69
No. of volunteers - Hotel 440 867 69
No. of volunteers - Office 44 58 69
No. of volunteers - Total 502 941 69
Volunteering hours (Arts & culture) - Hotel hours 320 69
Volunteering hours (Arts & culture) - Office hours 18 19 69
Volunteering hours (Arts & culture) - Total hours 338 18 69
Volunteering hours (Community wellness) - Gaming hours 60 69
Volunteering hours (Community wellness) - Hotel hours 1466 977 69
Volunteering hours (Community wellness) - Office hours 92 75 69
Volunteering hours (Community wellness) - Total hours 1633 1159 69
Volunteering hours (Environment) - Hotel hours 1334 62 69
Volunteering hours (Environment) - Office hours 247 180 69
Volunteering hours (Environment) - Total hours 1354 297 69
Volunteering hours (Others) - Gaming hours 325 69
Volunteering hours (Others) - Hotel hours 18 69
Volunteering hours (Others) - Office hours 377 34 69
Volunteering hours (Others) - Total hours 377 69
Volunteering hours (Youth education & development) - Gaming hours 86 69
Volunteering hours (Youth education & development) - Hotel hours 8 34 69
Volunteering hours (Youth education & development) - Office hours 78 78 69
Volunteering hours (Youth education & development) - Total hours 86 248 69
Volunteering hours - Gaming hours 75 476 69
Volunteering hours - Hotel hours 3128 1091 69
Volunteering hours - Office hours 208 473 69
Volunteering hours - Total hours 3411 2040 69

The types of emissions and respective emissions data.

Standard Indicator Unit FY2022 FY2023
Airborne Particulate Matter (PM) Emissions kg 13.4 8.4
NOâ‚“ Emissions kg 184.4 184.7
SOâ‚“ Emissions kg 8.3 10.9

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit FY2021 FY2022 FY2023
Direct GHG Emissions (Scope 1) tCO2e 5960 7457
Indirect Energy Emissions (Scope 2) tCO2e 26338.8 24730.8
Total GHG Emissions tCO2e 30853 32866.7 48549.6
Total Other Indirect Energy Emissions (Scope 3) tCO2e 167.9 322.5

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit FY2021 FY2022 FY2023
Total Hazardous Waste tonnes 716.7 215.9 24.1

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit FY2021 FY2022 FY2023
Non-Hazardous Waste (Construction Waste) tonnes 33679.1 23851 21631
Non-Hazardous Waste (Domestic Waste) tonnes 947.1 7597.1 21451.1
Non-Hazardous Waste (Office Waste) tonnes 6.6 25.6 29.7
Non-Hazardous Waste Disposed tonnes 34757 24771.4 29741.4
Non-Hazardous Waste Recycled tonne 18029 6593.9
Total Non-Hazardous Waste Intensity (By Area) tonne/thousand square feet 0.1 0.1 0.1
Total Non-Hazardous Waste Intensity (By Batch Product) tonne/thousand car park bays 0.004 0.004 0.013
Total Non-Hazardous Waste Intensity (By Product Weight) tonne/square metres GFA completed 0.03 0.03 0.04
Total Non-Hazardous Waste Intensity (By Revenue) tonne/million euros 5.7 5.7 6.3
Total Non-Hazardous Waste Intensity (By Unit Product) tonne/thousand room nights 0.67 0.67 1.63

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit FY2022 FY2023
Total Direct Energy Consumption MWh 8799.5 25791.5
Total Energy Consumption MWh 51488.9 70609
Total Indirect Energy Consumption MWh 42689.4 42817.1

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit FY2022 FY2023
Water Consumption m³ 358329.5 737563.5
Water Consumption in Office m³ 2049.3 2103.6

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit FY2022 FY2023
Number of Employees Aged 30-50 persons 1252 1623
Number of Employees Aged Above 50 persons 553 553
Number of Employees Aged Below 30 persons 413 617
Number of Employees in Australia persons 249 197
Number of Employees in Europe persons 615 688
Number of Employees in Hong Kong persons 716 716
Number of Employees in Hong Kong and Mainland China persons 1221 1203
Number of Employees in Mainland China persons 505 487
Number of Employees in Malaysia persons 46 488
Number of Employees in Singapore persons 38
Number of Employees in United Kingdom persons 146 219
Number of Female Employees persons 1027 1320
Number of Full-time Employees persons 2092 2627
Number of General Employees persons 1738 2385
Number of General Employees (Female) persons 839 1042
Number of General Employees(Male) persons 899 1373
Number of Male Employees persons 1191 1652
Number of Middle Management Employees persons 343 437
Number of Middle Management Employees (Female) persons 129 144
Number of Middle Management Employees (Male) persons 214 293
Number of New Employees persons 553 739
Number of Part-time Employees persons 126 345
Number of Senior Management Employees persons 137 150
Number of Senior Management Employees (Female) persons 59 64
Number of Senior Management Employees (Male) persons 78 86
Number of Total Employees persons 2218 2972
Percentage of Employees Aged 30-50 percent 56.5 54.6
Percentage of Employees Aged Above 50 percent 24.9 18.6
Percentage of Employees Aged Below 30 percent 18.6 20.8
Percentage of Employees in Australia percent 11.2 6.6
Percentage of Employees in Hong Kong percent 32.3 24.1
Percentage of Employees in Hong Kong and Mainland China percent 55.1 40.5
Percentage of Employees in Mainland China percent 22.8 16.4
Percentage of Employees in Malaysia percent 2.1 16.4
Percentage of Employees in Singapore percent 1.3
Percentage of Employees in United Kingdom percent 6.6 7.4
Percentage of Female Employees percent 46.3 44.4
Percentage of Full-time Employees percent 94.3 88.4
Percentage of General Employees percent 78.3 80.3
Percentage of Male Employees percent 53.7 55.6
Percentage of Middle Management Employees percent 15.5 14.7
Percentage of New Employees percent 24.9 24.9
Percentage of Part-time Employees percent 5.7 11.6
Percentage of Senior Management Employees percent 6.2 5

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit FY2022 FY2023
Turnover Rate of Total Employees % 33 27

Lost days due to work injury.

Standard Indicator Unit FY2022 FY2023
Lost Days Due to Work-related Injuries days 1751 615

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit FY2022 FY2023
Percentage of Employees Trained % 61 66.1
Percentage of Trained Female Employees % 68.4 75.8
Percentage of Trained General Employees % 60.5 66.6
Percentage of Trained Hong Kong Employees % 56 73.5
Percentage of Trained Mainland China Employees % 102 95.9
Percentage of Trained Male Employees % 54.7 58.4
Percentage of Trained Middle Management % 67.3 65.1
Percentage of Trained Senior Management % 51.1 60.7

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit FY2022 FY2023
Average Training Hours (Female) hours 8.7 15.8
Average Training Hours (General Staff) hours 6.9 13.1
Average Training Hours (Hong Kong Employees) hours 4.6 5
Average Training Hours (Mainland China Employees) hours 20.4 19.8
Average Training Hours (Male) hours 6.2 12.7
Average Training Hours (Middle Management) hours 10.1 17.7
Average Training Hours (Senior Management) hours 6.3 15
Average Training Hours per Employee hours 7.4 14.1

Number of suppliers by geographical region.

Standard Indicator Unit FY2023
Number of Suppliers in Asia (Excluding China) 1701
Number of Suppliers in Australia 1262
Number of Suppliers in Europe 497
Number of Suppliers in Hong Kong 1533
Number of Suppliers in Mainland China 1355
Number of Suppliers in Overseas 4828
Number of Suppliers in United Kingdom 901
Number of Total Suppliers 7716
Total Number of Suppliers in Singapore 463

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit FY2022 FY2023
Number of Products and Service Related Complaints 953 10057

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit FY2022 FY2023
Number of Employees Participating in Volunteer Activities 502 941
Number of Registered Volunteers 502 941
Total Cash Donations HK$ 7063000 13959742
Total Public Welfare Donations HK$ 7063000 13959742
Total Social Investment HK$ 7063000 13959742
Total Volunteer Service Hours hours 3411 2040