2022 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Direct Emissions (Range 1) - Gasoline | Ton-carbon dioxide equivalent | 161.69 | 72 | |
| Direct GHG emissions (Scope 1) | Ton-carbon dioxide equivalent | 161.69 | 55 | |
| GHG emissions from high carbon credit assets (Scope 3) | Ton-carbon dioxide equivalent | 9021190.07 | 55 | |
| Growth rate of GHG emission reduction brought by green credit assets | % | 158.41 | 56, 57 | |
| Indirect Emission (Range 2) - Purchased Power | Ton-carbon dioxide equivalent | 11470.45 | 72 | |
| Indirect GHG emissions (Scope 2) | Ton-carbon dioxide equivalent | 11470.45 | 55 | |
| Scope 1: Direct GHG emissions | Ton-carbon dioxide equivalent | 161.69 | 50 | |
| Scope 1: Direct GHG emissions per capita | Ton-carbon dioxide equivalent/Person | 0.02 | 0.07 | 50 |
| Scope 2: Indirect GHG emissions | Ton-carbon dioxide equivalent | 11470.45 | 50 | |
| Scope 2: Indirect GHG emissions per capita | Ton-carbon dioxide equivalent/Person | 4.84 | 4.69 | 50 |
| Total Emissions | Ton-carbon dioxide equivalent | 11632.15 | 72 | |
| Total Emissions (density) | Tons—Carbon Dioxide Equivalent/m² | 0.1 | 72 | |
| Total GHG emissions (Scope 1 + 2) | Ton-carbon dioxide equivalent | 11632.15 | 50 | |
| Total GHG emissions (Scope 1 + 2) per capita | Ton-carbon dioxide equivalent/Person | 4.85 | 4.76 | 50 |
| Total GHG emissions (Scope 1 and Scope 2, Scope 3 covers high carbon credit assets) | Ton-carbon dioxide equivalent | 9032822.22 | 55 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Intensity of office paper consumption | Kg/person | 8.88 | 73 |
| Reduction of waste electronic equipment per capita to at least 0.30 pieces per person | Achieved | 56 | |
| Waste Electronic Equipment | Piece | 744 | 72 |
| Waste electronic equipment/person | Pieces/person | 0.3 | 72 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| GHG emissions reduced by green credit assets | Ton-carbon dioxide equivalent | 176601.18 | 55 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Waste disposal (preferentially using and recycling environmental-friendly materials, classification of wastes, environmental-friendly disposal of wastes in a harmless manner) | Achieved | 56 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Amount of fuel consumed by own transport vehicles | Litre | 8076.99 | 55 |
| Coverage Rate of Video Equipment In Meeting Rooms | Percentage | 27% | 73 |
| Direct energy consumption - Gasoline | Liter | 8076.99 | 72 |
| Electricity consumed by business and office premises | MWH | 21761.44 | 55 |
| Energy consumption density | Tonnes of standard coal/m² | 23.51 | 72 |
| Gasoline consumption of official cars | Liter | 8076.99 | 72 |
| Green loans outstanding | RMB billion | 24895 | 56 |
| Indirect energy consumption - Outsourcing power | MWH | 21761.44 | 72 |
| Indirect natural resource consumption from purchased products or services - electricity consumed by business and office | MWH | 21761.44 | 50 |
| Indirect natural resource consumption from purchased products or services - paper used in business and office | Ton | 21.7 | 50 |
| Natural resource consumption directly from business activities - transport vehicles | Litre | 8076.99 | 50 |
| Reduction of energy consumption and control of GHG emissions (utilization of clean energy, reduction of use of private transport vehicles, reduction of electricity and water consumption) | Achieved | 56 | |
| Reduction rate of electricity consumption in operation (purchased electricity) | Achieved | 56 | |
| Saving of at least 50% in gasoline consumption of official vehicles | Achieved | 56 | |
| Total Energy Consumption | Tonnes of standard coal | 2683.36 | 72 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Annual intensity of water consumption | M3/m2 | 1.34 | 73 |
| Natural resource consumption directly from business activities - water consumed by business and office activities | Ton | 152580 | 50 |
| Office Water | Cubic meter | 152580 | 73 |
| Water consumed by business and office activities | Ton | 152580 | 55 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Amount of green bill business | RMB100 million | 2.47 | 55 |
| Office Paper Consumption | Ton | 21.7 | 73 |
| Paper used in business and office premises | Ton | 21.7 | 55 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Scale of green loans | billion RMB | 248.895 | 57 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| First tranche of green financial bonds issued | billion RMB | 3 | 57 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| 29 years old and under | Person | 1927 | 74 | |
| 30-49 years old | Person | 5505 | 74 | |
| 50 years old or above | Person | 1428 | 74 | |
| China Mainland | Person | 8853 | 74 | |
| Contract staff | Person | 8474 | 74 | |
| Coverage rate of social insurance | Percentage | 100% | 75 | |
| General staff | Person | 7624 | 74 | |
| Hong Kong, Macau, Taiwan | Person | 7 | 74 | |
| Junior college and below | Person | 2216 | 74 | |
| Labor dispatch staff | Person | 386 | 74 | |
| Management Level | Person | 982 | 74 | |
| Middle-level management | Person | 246 | 74 | |
| Number of Staff Eligible for Retirement in the Next Five Years | Person | 970 | 74 | |
| Number of Staff on Maternity Leave and Waiting for Maternity Leave | Person | 235 | 74 | |
| Number of female staff | Person | 4108 | 74 | |
| Number of male staff | Person | 4752 | 74 | |
| Postgraduate or above | Person | 1163 | 74 | |
| Proportion of Cross-Regional Video Conferences | Percentage | 80% | 73 | |
| Senior management | Person | 8 | 74 | |
| Total number of employees | Person | 8860 | 74 | |
| Undergraduate | Person | 5481 | 74 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Turnover rate - 29 years old and under | Percentage | 45 | 74 |
| Turnover rate - 30-49 years old | Percentage | 42.5 | 74 |
| Turnover rate - 50 years old or above | Percentage | 12.5 | 74 |
| Turnover rate - China Mainland | Percentage | 100 | 74 |
| Turnover rate - Female staff | Percentage | 47.5 | 74 |
| Turnover rate - General staff | Percentage | 93.93 | 74 |
| Turnover rate - Junior college and below | Percentage | 18.93 | 74 |
| Turnover rate - Male staff | Percentage | 52.5 | 74 |
| Turnover rate - Management Level | Percentage | 5.36 | 74 |
| Turnover rate - Middle-level management | Percentage | 0.71 | 74 |
| Turnover rate - Postgraduate or above | Percentage | 25.36 | 74 |
| Turnover rate - Undergraduate | Percentage | 55.71 | 74 |
| Turnover rate of total number of staff | Percentage | 3.16 | 74 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Numbers of work-related injuries | Times | 6 | 75 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total number of days lost due to work-related injuries | Days | 264 | 75 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Coverage rate of staff medical examination | Percentage | 100% | 75 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| General staff training (attendance) | Person-time | 66320 | 75 | |
| General staff training (percentage) | Person-time | 100% | 75 | |
| Helps for suffering workers | Person-time | 44 | 76 | |
| Junior staff training | Person-time | 75626 | 75 | |
| Management staff training (attendance) | Person-time | 1812 | 75 | |
| Management staff training (percentage) | Person-time | 100% | 75 | |
| Middle-level staff training | Person-time | 1812 | 75 | |
| Number of training sessions for female staff | Person-time | 37225 | 75 | |
| Number of training sessions for male staff | Person-time | 40327 | 75 | |
| Senior staff training | Person-time | 114 | 75 | |
| Staff assistance input | RMB Ten thousand | 160.18 | 76 | |
| Total Number of Video Conferences | Times | 260 | 73 | |
| Total Training Attendance | Person-time | 77552 | 75 | |
| Training for middle-level management staff (attendance) | Person-time | 114 | 75 | |
| Training for middle-level management staff (percentage) | Person-time | 100% | 75 | |
| Training for senior management staff (attendance) | Person-time | 11232 | 75 | |
| Training for senior management staff (percentage) | Person-time | 100% | 75 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average training hours for female staff | Hours/Person | 105 | 75 |
| Average training hours for male staff | Hours/Person | 100 | 75 |
| Average training hours for management staff | Hours/Person | 139 | 76 |
| Average training hours for middle-level management staff | Hours/Person | 56 | 76 |
| Average training hours for senior management staff | Hours/Person | 100 | 76 |
| Average training hours per employee | Hours/Person | 102 | 75 |
| General training hours for general staff | Hours/Person | 101 | 76 |
| Percentage of training sessions for female staff | Person-time | 100% | 75 |
| Percentage of training sessions for male staff | Person-time | 100% | 75 |
| Total training hours for all staff | Hour | 832043 | 75 |
| Total training time for female staff | Hour | 409775 | 75 |
| Total training time for general staff | Hour | 694640 | 75 |
| Total training time for male staff | Hour | 422267 | 75 |
| Total training time for management staff | Hour | 33809 | 75 |
| Total training time for senior management staff | Hour | 137402 | 75 |
| Training time for middle-level management staff | Hour | 446 | 75 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Balance of green non-financial corporate bond investments | billion RMB | >1 | 57 | |
| Balance of investments in green non-financial enterprises bonds | RMB100 million | 12.14 | 55 | |
| Growth rate of green loans | % | 69 | 56, 57 | |
| Number of suppliers - Domestic | 569 | 76 | ||
| Number of suppliers - Overseas | 5 | 76 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Internal control (compliance with environmental laws and regulations, participation in environmental protection community activities, incorporation of environmental and social risk indicators into supplier standards) | Achieved | 56 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Complaint acceptance rate | Percentage | 100% | 76 |
| Complaints | Cases | 1263 | 76 |
| Customer satisfaction with complaint handling | Percentage | 92.81% | 76 |
| Customer service handling capacity | Ten thousand calls | 385.26 | 76 |
| Customer service satisfaction rate | Percentage | 98.56% | 76 |
| Manual connection quantity | Ten thousand calls | 132.56 | 76 |
| Manual connection rate | Percentage | 71.28% | 76 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Anti-money laundering training | Times | 188 | 76 |
| Training of anti-money laundering | Person-time | 77255 | 76 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Green loan balance | RMB100 million | 248.95 | 55 |
| Green loan customer | Number | 175 | 55 |
| Number of Cross-Regional Video Conferences | Times | 207 | 73 |
| Volume of green bill business | Transaction | 159 | 55 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Beneficiaries of public welfare and charity projects | Person-time | 200000 | 76 |
| Hours of volunteer services | Hour | 220000 | 76 |
| Total charitable investment | RMB Ten thousand | 819.72 | 76 |
| Total poverty alleviation input | RMB Ten thousand | 380 | 76 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton-carbon dioxide equivalent/Person | 0.02 | 161.69 |
| Indirect Energy Emissions (Scope 2) | Ton-carbon dioxide equivalent/Person | 4.84 | 11470.45 |
| Scope 1 GHG Emissions Intensity (By Employee) | Ton-carbon dioxide equivalent/Person | 0.07 | |
| Scope 2 GHG Emissions Intensity (By Employee) | Ton-carbon dioxide equivalent/Person | 4.69 | |
| Total GHG Emissions | Ton-carbon dioxide equivalent/Person | 4.85 | 11632.15 |
| Total GHG Emissions Intensity (By Area) | Tons—Carbon Dioxide Equivalent/m² | 0.1 | |
| Total GHG Emissions Intensity (By Employee) | Ton-carbon dioxide equivalent/Person | 4.76 | |
| Total Other Indirect Energy Emissions (Scope 3) | Ton-carbon dioxide equivalent | 9021190.07 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Piece | 744 |
| Total Non-Hazardous Waste Intensity (By Employee) | Pieces/person | 0.3 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| GHG Emissions Reduction Compared to Last Year | Ton-carbon dioxide equivalent | 176601.18 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Energy Consumption Intensity (By Area) | Tonnes of standard coal/m² | 23.51 |
| Gasoline Consumption | Litre | 8076.99 |
| Grid Electricity Consumption | MWH | 21761.44 |
| Purchased Electricity | MWH | 21761.44 |
| Total Direct Energy Consumption | Litre | 8076.99 |
| Total Energy Consumption | Tonnes of standard coal | 2683.36 |
| Total Indirect Energy Consumption | MWH | 21761.44 |
| Total Non-Renewable Fuel Consumption | Litre | 8076.99 |
| Total Purchased Energy | MWH | 21761.44 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Water Consumption | Cubic meter | 152580 |
| Water Consumption in Office | Cubic meter | 152580 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Packaging Material Consumption (Paper) | Ton | 21.7 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Investment in Climate Change Management | billion RMB | 3 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Bachelor's Degree Employees | Person | 5481 |
| Number of Below Junior College Employees | Person | 2216 |
| Number of Contractors | Person | 8474 |
| Number of Employees Aged 30-50 | Person | 5505 |
| Number of Employees Aged Above 50 | Person | 1428 |
| Number of Employees Aged Below 30 | Person | 1927 |
| Number of Employees in Hong Kong | Person | 7 |
| Number of Employees in Mainland China | Person | 8853 |
| Number of Female Employees | Person | 4108 |
| Number of General Employees | Person | 7624 |
| Number of Male Employees | Person | 4752 |
| Number of Master's Degree Employees | Person | 1163 |
| Number of Middle Management Employees | Person | 246 |
| Number of Senior Management Employees | Person | 8 |
| Number of Temporary Workers | Person | 386 |
| Number of Total Employees | Person | 8860 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Bachelor's Degree Employees | Percentage | 55.71 |
| Turnover Rate of Below Junior College Employees | Percentage | 18.93 |
| Turnover Rate of Employees Aged 30-50 | Percentage | 42.5 |
| Turnover Rate of Employees Aged Above 50 | Percentage | 12.5 |
| Turnover Rate of Employees Aged Below 30 | Percentage | 45 |
| Turnover Rate of Employees in Mainland China | Percentage | 100 |
| Turnover Rate of Female Employees | Percentage | 47.5 |
| Turnover Rate of General Employees | Percentage | 93.93 |
| Turnover Rate of Male Employees | Percentage | 52.5 |
| Turnover Rate of Master's Degree Employees | Percentage | 25.36 |
| Turnover Rate of Middle Management Employees | Percentage | 0.71 |
| Turnover Rate of Total Employees | Percentage | 3.16 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 264 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Health Check Coverage for Employees | Percentage | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 47.99 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 52.01 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
| Total Cost of Training | RMB | 1601800 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | Hours/Person | 105 |
| Average Training Hours (General Staff) | Hours/Person | 101 |
| Average Training Hours (Male) | Hours/Person | 100 |
| Average Training Hours (Middle Management) | Hours/Person | 56 |
| Average Training Hours (Senior Management) | Hours/Person | 100 |
| Average Training Hours per Employee | Hours/Person | 102 |
| Total Training Hours | Hour | 832043 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Mainland China | 569 | |
| Number of Suppliers in Overseas | 5 | |
| Number of Total Suppliers | 574 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | Percentage | 92.81 |
| Total Number of Customer Complaints | Cases | 1263 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Anti-corruption Training Session | Times | 188 |
| Number of Attendance for Anti-corruption Training | Person-time | 77255 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB Ten thousand | 380 |
| Number of Participations in Volunteer Activities | Person-time | 200000 |
| Total Social Investment | RMB Ten thousand | 1199.72 |
| Total Volunteer Service Hours | Hour | 220000 |