2022 Corporate Social Responsibility and ESG Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Carbon dioxide emissions per ton-km | ton/10000 ton-km | 11.92 | 12.01 | 12.18 | 41 |
| Carbon emissions | ton | 13942000.00 | 15978725.78 | 9823632.67 | 41 |
| Density of Scope 1 emissions | 10000 ton-km | 11.83 | 12.06 | 12.24 | 41 |
| Density of Scope 2 emissions | 10000 ton-km | 0.1 | 0.15 | 0.15 | 41 |
| Scope 1 emissions | ton | 13942000.00 | 15978725.78 | 9823632.67 | 41 |
| Scope 2 emissions | ton | 107420.00 | 135110.14 | 119407.46 | 41 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste produced | ton | 238.02 | 258.05 | 308.07 | 41 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Recycling electronic devices (Number of China Eastern's scrapped devices, Number of Shanghai Airlines' scrapped devices) | 511 | 511 | 296 | 41 | |
| Sewage discharge | ton | 4786300.00 | 4136670.00 | 3577085.00 | 41 |
| Total non-hazardous waste produced (Domestic waste, Kitchen waste, Waste containing oil) | ton | 3666.69 | 5145.65 | 4138.87 | 41 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Aviation fuel consumption | Thousand ton | 4384.00 | 4975.08 | 3102.40 | 41 |
| Consumption of other petroleum | ton | 363.76 | 559.60 | 409.74 | 41 |
| Diesel consumption | Thousand liter | 8813.70 | 9944.10 | 7234.41 | 41 |
| Electricity consumption | 10000 kWh | 15528.00 | 19036.42 | 18713.60 | 41 |
| Energy consumption per RMB 10000 of operating revenue | TCE/RMB 10000 | 1.11 | 1.01 | 1.07 | 41 |
| Energy consumption per transport volume | tons of aviation fuel/10000 ton-km | 3.74 | 3.81 | 3.87 | 41 |
| Fleet structure - A320 | 368 | 366 | 357 | 40 | |
| Fleet structure - A330 | 56 | 56 | 56 | 40 | |
| Fleet structure - A350 | 16 | 16 | 16 | 40 | |
| Fleet structure - ARJ21 | 3 | 7 | 7 | 40 | |
| Fleet structure - B777 | 20 | 20 | 20 | 40 | |
| Fleet structure - B787 | 15 | 15 | 15 | 40 | |
| Fleet structure - Freight aircraft | 6 | 6 | 6 | 40 | |
| Fuel consumption available per ton-km | 10000 ton-km | 2.147 | 2.14 | 2.0088 | 41 |
| Fuel consumption per flight hour | ton/hour | 3.25 | 3.25 | 3.18 | 41 |
| Gasoline consumption | Thousand liter | 1425.40 | 1321.12 | 1272.00 | 41 |
| LPG consumption | ton | 41 | 41 | 31.4 | 41 |
| Natural gas consumption | Thousand m³ | 5877.00 | 7680.80 | 6818.20 | 41 |
| Total energy consumption | TCE | 6515487000 | 7404212126 | 4662622.73 | 41 |
| Total transport volume | billion ton-km | 11.70 | 12.05 | 8.03 | 40 |
| Utilization rate of aircraft | hour | 6.02 | 6.66 | 4.02 | 40 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | kklon | 5249.20 | 4598.30 | 3974.54 | 41 |
| Water consumption density | 10000 ton-km | 4.50 | 3.92 | 4.05 | 41 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Total fuel saving | 10000 ton | 5.4 | 41 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average age of aircraft | year | 7.24 | 7.80 | 8.10 | 40 |
| Collective contract signing rate | % | 100 | 100 | 100 | 41 |
| Coverage rate of Enterprise annuity | % | 94.22 | 42 | ||
| Coverage rate of social insurance | % | 100 | 42 | ||
| Distribution of Age: Aged above 51 | % | 9.32 | 42 | ||
| Distribution of Age: Aged below 30 | % | 35.29 | 42 | ||
| Distribution of Age: Aged between 31 and 40 | % | 36.36 | 42 | ||
| Distribution of Age: Aged between 41 and 50 | % | 19.03 | 42 | ||
| Distribution of Educational structure: Bachelor | % | 83.18 | 42 | ||
| Distribution of Educational structure: Junior College and below | % | 4.35 | 42 | ||
| Distribution of Educational structure: Master and above | % | 12.47 | 42 | ||
| Distribution of Major: Financial staff | 520 | 42 | |||
| Distribution of Major: Flight crew | 16046 | 42 | |||
| Distribution of Major: Flight security checkers | 4166 | 42 | |||
| Distribution of Major: Ground services and others | 26650 | 42 | |||
| Distribution of Major: Management personnel | 5794 | 42 | |||
| Distribution of Major: Professional technicians | 2745 | 42 | |||
| Flight hours | 10000 hour | 154.76 | 175.45 | 107.74 | 40 |
| Labor contract signing rate | % | 100 | 100 | 100 | 41 |
| Number of employees | 81157 | 80241 | 80193 | 41 | |
| Number of ethnic minority employees | 2807 | 2912 | 2891 | 41 | |
| Number of foreign employees | 591 | 573 | 578 | 41 | |
| Number of new employees by gender and age (Aged above 50) | 3 | 5 | 7 | 41 | |
| Number of new employees by gender and age (Aged between 31 and 50) | 386 | 355 | 336 | 41 | |
| Number of new employees by gender and age (Female) | 1266 | 1156 | 1224 | 41 | |
| Number of new employees by gender and age (Male) | 2295 | 2066 | 2045 | 41 | |
| Operating revenue | RMB billion | 58.64 | 67.13 | 46.11 | 40 |
| Percentage of female employees | % | 38.27 | 37.28 | 36.75 | 41 |
| Proportion of senior executives by gender and age (Aged above 50) | % | 51.3 | 52.4 | 53.4 | 41 |
| Proportion of senior executives by gender and age (Aged between 31 and 50) | % | 48.7 | 47.6 | 46.6 | 41 |
| Proportion of senior executives by gender and age (Female) | % | 12.3 | 11.7 | 12.4 | 41 |
| Proportion of senior executives by gender and age (Male) | % | 87.7 | 88.3 | 87.6 | 41 |
| Special passengers (Pudong International Airport and Fuzhou International Airport) | 51295 | 49874 | 48741 | 41 | |
| Starting salary for contract employees in major operating locations: Beijing | RMB | 6031 | 42 | ||
| Starting salary for contract employees in major operating locations: Kunming | RMB | 4870 | 42 | ||
| Starting salary for contract employees in major operating locations: Shanghai | RMB | 6420 | 42 | ||
| Starting salary for contract employees in major operating locations: Xi'an | RMB | 4571 | 42 | ||
| Total assets | RMB billion | 282.41 | 286.56 | 286.74 | 40 |
| Total remuneration for employees | RMB billion | 11.97 | 11.67 | 10.13 | 41 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age: Aged below 30 | % | 17.84 | 42 | ||
| Employee turnover rate by age: Aged between 31 and 60 | % | 2.74 | 42 | ||
| Employee turnover rate by gender: Female | % | 7.10 | 42 | ||
| Employee turnover rate by gender: Male | % | 13.25 | 42 | ||
| Employee turnover rate by major: Flight crew | % | 2.37 | 42 | ||
| Employee turnover rate by major: Ground services and others | % | 14.68 | 42 | ||
| Employee turnover rate by major: Management personnel | % | 0.55 | 42 | ||
| Employee turnover rate by major: Professional technicians | % | 2.75 | 42 | ||
| Employee turnover rate by nationality: Domestic | % | 19.49 | 42 | ||
| Employee turnover rate by nationality: Overseas | % | 1.36 | 42 | ||
| Employee turnover rate by region: Chinese mainland | % | 15.75 | 42 | ||
| Employee turnover rate by region: Overseas | % | 2.78 | 42 | ||
| Passenger turnover | million | 7.40 | 7.69 | 4.21 | 40 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Incident rate per ten thousand hours | % | 0.04 | 0.01 | 40 | |
| Incidents | 5 | 5 | 40 | ||
| Work injuries | 6 | 42 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Percentage of employees who received health examinations | % | 73 | 42 | ||
| Safe ground driving distance | 10000 km | 318.3 | 442.7 | 607.7 | 40 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Investment in smart technologies | RMB million | 34.51 | 38.56 | 34.81 | 40 |
| Participants in EAP consultation | 440 | 42 | |||
| Percentage of trained employees by category: Management personnel | % | 5.6 | 42 | ||
| Percentage of trained employees by category: Ordinary employees | % | 94.4 | 42 | ||
| Percentage of trained employees by gender: Female | % | 45.5 | 42 | ||
| Percentage of trained employees by gender: Male | % | 54.5 | 42 | ||
| Proportion of employees accepting performance appraisal by category: Management personnel | % | 100 | 42 | ||
| Proportion of employees accepting performance appraisal by category: Ordinary employees | % | 100 | 42 | ||
| Proportion of employees accepting performance appraisal by gender: Female | % | 100 | 42 | ||
| Proportion of employees accepting performance appraisal by gender: Male | % | 100 | 42 | ||
| Training participants (online training) | million | 2.26 | 42 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Simulator training time | hour | 151820.4 | 40 |
| Total investment in training | RMB million | 112 | 42 |
| Training hours per employee by category: Management personnel | Hour | 10.4 | 42 |
| Training hours per employee by category: Ordinary employees | Hour | 106.3 | 42 |
| Training hours per employee by gender: Female | Hour | 46.7 | 42 |
| Training hours per employee by gender: Male | Hour | 53.3 | 42 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Domestic destinations of 'Through Check-in' flights | 75 | 75 | 75 | 41 | |
| Number of destination countries/regions | 170 | 170 | 154 | 40 | |
| Number of destinations | 1086 | 1086 | 948 | 40 | |
| Number of distributors (overseas under jurisdiction) | overseas (under jurisdiction) 1681 domestic 1061 | 40 | |||
| Number of distributors (overseas with sales) | overseas (with sales) 3590 domestic 2070 | overseas (with sales) 1775 domestic 1200 | 40 | ||
| Number of suppliers | 1241 | 2377 | 2676 | 40 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Baggage mishandling rate | thousandths | 2.26 | 1.10 | 2.34 | 40 |
| Complaints about passenger privacy | 203 cases of suspected 286 personal information leakage, 1 case of unauthorized access and 4 cases of unlawful account loss | 118 cases of suspected 218 personal information leakage, 1 case of unauthorized access and 4 cases of unlawful account loss | 203 cases of suspected 286 personal information leakage, 1 case of unauthorized access and 4 cases of unlawful account loss | 40 | |
| Complaints from passengers | 1733 | 1640 | 2362 | 40 | |
| Complaints handling rate | % | 100 | 100 | 100 | 40 |
| Copies of passenger satisfaction questionnaires | 215000 | 530000 | 328000 | 40 | |
| Flight punctuality rate | % | 86.60 | 88.71 | 96.39 | 40 |
| Number of frequent flyers | million | 45.62 | 48.15 | 51.60 | 40 |
| Number of passenger commendation letters | 11002 | 13084 | 12076 | 40 | |
| Passenger satisfaction | point | 91.71 | 94.04 | 95.19 | 40 |
| Self check-in for domestic flights | % | 60.10 | 68.73 | 45.08 | 41 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of code-sharing routes | 603 | 603 | 600 | 40 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of FlyFi fleets | 8 | 40 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Interest payment | RMB billion | 5.77 | 5.81 | 6.13 | 40 |
| Total tax payment | RMB billion | 1.94 | 4.00 | 2.21 | 40 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Contract compliance rate | % | 100 | 100 | 100 | 40 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Employees participating in voluntary activities | 53000 | 42 | |
| Investment in fixed-asset poverty alleviation | RMB million | 41.73 | 42 |
| People benefited from public welfare activities | 186000 | 42 | |
| Public welfare projects | 2440 | 42 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Financial support for disadvantaged employees | RMB million | 3.49 | 42 | ||
| Number of routes | 1483 | 1383 | 814 | 40 | |
| Public welfare service | 10000 hours | 29 | 42 | ||
| Registered employee volunteers | 9100 | 42 | |||
| Special flights | 386 | 42 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton | 13942000 | 15978725.78 | 9823632.67 |
| Indirect Energy Emissions (Scope 2) | ton | 107420 | 135110.14 | 119407.46 |
| Scope 1 GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 11.83 | 12.06 | 12.24 |
| Scope 2 GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 0.1 | 0.15 | 0.15 |
| Total GHG Emissions | ton | 14049420 | 16113835.92 | 9943039.13 |
| Total GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 11.92 | 12.01 | 12.18 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Hazardous Waste | ton | 238.02 | 258.05 | 308.07 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | count | 511 | 511 | 296 |
| Non-Hazardous Waste Disposed | ton | 3666.69 | 5145.65 | 4138.87 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Thousand liter | 8813.7 | 9944.1 | 7234.41 |
| Energy Consumption Intensity (By Revenue) | TCE/RMB 10000 | 1.11 | 1.01 | 1.07 |
| Gasoline Consumption | Thousand liter | 1425.4 | 1321.12 | 1272 |
| LPG Consumption | ton | 41 | 41 | 31.4 |
| Natural Gas Consumption | Thousand m³ | 5877 | 7680.8 | 6818.2 |
| Total Energy Consumption | TCE | 6515487000 | 7404212126 | 4662622.73 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Wastewater Discharge | ton | 4786300 | 4136670 | 3577085 |
| Water Consumption | kklon | 5249.2 | 4598.3 | 3974.54 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Energy Consumption Reduction Compared to Last Year | ton | 54000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | 66746 | |||
| Number of Below Junior College Employees | 3490 | |||
| Number of Female Employees | 31070 | 29913 | 29467 | |
| Number of Male Employees | 50087 | 50328 | 50726 | |
| Number of Master's Degree Employees | 10000 | |||
| Number of New Employees (Above 50) | 3 | 5 | 7 | |
| Number of New Employees (Aged 30-50) | 386 | 355 | 336 | |
| Number of New Employees (Female) | 1266 | 1156 | 1224 | |
| Number of New Employees (Male) | 2295 | 2066 | 2045 | |
| Number of Total Employees | 81157 | 80241 | 80193 | |
| Percentage of Bachelor's Degree Employees | % | 83.18 | ||
| Percentage of Below Junior College Employees | % | 4.35 | ||
| Percentage of Employees Aged 30-50 | % | 55.39 | ||
| Percentage of Employees Aged Above 50 | % | 9.32 | ||
| Percentage of Employees Aged Below 30 | % | 35.29 | ||
| Percentage of Female Employees | % | 38.27 | 37.28 | 36.75 |
| Percentage of Male Employees | % | 61.73 | 62.72 | 63.25 |
| Percentage of Master's Degree Employees | % | 12.47 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged Below 30 | % | 17.84 |
| Turnover Rate of Employees in Mainland China | % | 15.75 |
| Turnover Rate of Employees in Overseas | % | 2.78 |
| Turnover Rate of Female Employees | % | 7.1 |
| Turnover Rate of Male Employees | % | 13.25 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Health Check Coverage for Employees | % | 73 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Trained Female Employees | % | 45.5 |
| Percentage of Trained General Employees | % | 94.4 |
| Percentage of Trained Male Employees | % | 54.5 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | Hour | 46.7 |
| Average Training Hours (General Staff) | Hour | 106.3 |
| Average Training Hours (Male) | Hour | 53.3 |
| Average Training Hours (Senior Management) | Hour | 10.4 |
| Total Training Hours | hour | 151820.4 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Total Suppliers | 1241 | 2377 | 2676 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | 1733 | 1640 | 2362 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | 9100 | |
| Number of Registered Volunteers | 9100 | |
| Total Volunteer Service Hours | hours | 290000 |