(Re-published with a typesetting error on page 19 corrected) 2022 SUSTAINABILITY REPORT

Company: CKH HOLDINGS (1)
Year: 2022
Published: 2023-04-28
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2020 2021 2022 Report Pages
NOx emissions - Infrastructure kg 69923 76861 73693 101
NOx emissions - Infrastructure division 985 99
NOx emissions - Ports and Related Services tonne 1927 100
NOx emissions - Retail tonne 3549 100
NOx emissions - Telecommunications kg - 101
NOx emissions - Telecommunications division 3 99
NOx emissions - Total kg 69923 76861 73693 99, 101
Ozone-depleting substances (ODS) emissions - Total 19899 99
Particulate matter emissions - Infrastructure division 17 99
Particulate matter emissions - Ports and Related Services tonne 188 100
Particulate matter emissions - Retail tonne 69 100
Particulate matter emissions - Total 17 99
SOx emissions - Infrastructure kg 6982012 7254570 6910704 101
SOx emissions - Infrastructure division 12468716 99
SOx emissions - Ports and Related Services tonne 5 100
SOx emissions - Retail tonne 8692 100
SOx emissions - Telecommunications kg - 101
SOx emissions - Total kg 6982012 7254570 6910704 99, 101

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
GHG emissions (Scope 1) - Infrastructure tonnes CO2e 3652 3531 3614 101
GHG emissions (Scope 1) - Telecommunications tonnes CO2e - 101
GHG emissions (Scope 1) - Total tonnes CO2e 3652 3531 3614 101
GHG emissions (Scope 1+2) - Infrastructure tonnes CO2e 7173 8746 9628 107
GHG emissions (Scope 1+2) - Telecommunications tonnes CO2e 61883 57924 47964 107
GHG emissions (Scope 1+2) - Total tonnes CO2e 72130 69803 61535 107
GHG emissions (Scope 2) - Infrastructure tonnes CO2e 4495933 4591321 2171905 101
GHG emissions (Scope 2) - Total tonnes CO2e 4496541 4591556 2172365 101
GHG emissions (Scope 3) - Infrastructure tonnes CO2e 4007 6342 16251 101, 107
GHG emissions (Scope 3) - Telecommunications tonnes CO2e - 7644 6385 101, 107
GHG emissions (Scope 3) - Total tonnes CO2e 126779 107259 111468 101, 107
Scope 1 GHG emissions (Infrastructure division) tonnes CO2e 682844 103
Scope 1 GHG emissions (Telecommunications division) tonnes CO2e 104 103
Scope 1 GHG emissions (Total) tonnes CO2e 685977 103
Scope 1 GHG emissions - Infrastructure division 46704 99
Scope 1 GHG emissions - Ports and Related Services tonne CO2e 386461 425992 416158 98
Scope 1 GHG emissions - Retail tonne CO2e 125770 141581 112335 98
Scope 1 GHG emissions - Telecommunications division 5423 99
Scope 1 GHG emissions - Total 62248 99
Scope 1 GHG emissions intensity - Ports and Related Services tonne CO2e / revenue HK$'000 0.011 0.010 0.010 98
Scope 1 GHG emissions intensity - Retail tonne CO2e / revenue HK$'000 0.001 0.001 0.001 98
Scope 2 GHG emissions (Infrastructure division) tonnes CO2e 289389 103
Scope 2 GHG emissions (Telecommunications division) tonnes CO2e 18 103
Scope 2 GHG emissions (Total) tonnes CO2e 289407 103
Scope 2 GHG emissions (location-based) - Ports and Related Services tonne CO2e 325499 359320 349812 98
Scope 2 GHG emissions (location-based) - Retail tonne CO2e 438602 456504 416728 98
Scope 2 GHG emissions (location-based) intensity - Ports and Related Services tonne CO2e / revenue HK$'000 0.009 0.009 0.008 98
Scope 2 GHG emissions (location-based) intensity - Retail tonne CO2e / revenue HK$'000 0.004 0.003 0.003 98
Scope 2 GHG emissions (market-based) - Ports and Related Services tonne CO2e 347785 331585 286771 98
Scope 2 GHG emissions (market-based) - Retail tonne CO2e 386000 404763 374575 98
Scope 2 GHG emissions (market-based) intensity - Ports and Related Services tonne CO2e / revenue HK$'000 0.010 0.008 0.007 98
Scope 2 GHG emissions (market-based) intensity - Retail tonne CO2e / revenue HK$'000 0.003 0.003 0.003 98
Scope 2 GHG emissions - Infrastructure division 448515 99
Scope 2 GHG emissions - Telecommunications division 40151 99
Scope 2 GHG emissions - Total 2330480 99
Scope 3 GHG emissions (Infrastructure division) tonnes CO2e 13683 103
Scope 3 GHG emissions (Telecommunications division) tonnes CO2e 3 103
Scope 3 GHG emissions (Total) tonnes CO2e 13693 103
Scope 3 GHG emissions - Infrastructure division 9674928 99
Scope 3 GHG emissions - Ports and Related Services tonne CO2e 466077 98
Scope 3 GHG emissions - Retail tonne CO2e 1708796 98
Scope 3 GHG emissions - Telecommunications division 7718 99
Scope 3 GHG emissions - Total 9802267 99
Total GHG emissions (Infrastructure division) tonnes CO2e 87284 103
Total GHG emissions (Scope 1 and 2) - Infrastructure division 18083176 99
Total GHG emissions (Scope 1 and 2) - Telecommunications division 53926 99
Total GHG emissions (Scope 1 and 2) - Total 20198068 99
Total GHG emissions (Scope 1, 2, 3) - Infrastructure division 19305884 99
Total GHG emissions (Scope 1, 2, 3) - Telecommunications division 1759838 99
Total GHG emissions (Scope 1, 2, 3) - Total 24732018 99
Total GHG emissions (Telecommunications division) tonnes CO2e 104 103
Total GHG emissions (Total) tonnes CO2e 90417 103
Total scope 1 + 2 GHG emissions (location-based) - Ports and Related Services tonne CO2e 711960 785312 765970 98
Total scope 1 + 2 GHG emissions (location-based) - Retail tonne CO2e 564372 598085 529063 98
Total scope 1 + 2 GHG emissions (location-based) intensity - Ports and Related Services tonne CO2e / revenue HK$'000 0.020 0.019 0.018 98
Total scope 1 + 2 GHG emissions (location-based) intensity - Retail tonne CO2e / revenue HK$'000 0.005 0.005 0.004 98
Total scope 1 + 2 GHG emissions (market-based) - Ports and Related Services tonne CO2e 734246 757577 702929 98
Total scope 1 + 2 GHG emissions (market-based) - Retail tonne CO2e 511770 546344 486910 98
Total scope 1 + 2 GHG emissions (market-based) intensity - Ports and Related Services tonne CO2e / revenue HK$'000 0.021 0.018 0.017 98
Total scope 1 + 2 GHG emissions (market-based) intensity - Retail tonne CO2e / revenue HK$'000 0.004 0.004 0.004 98

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Hazardous waste generated (Infrastructure division) tonnes 121971 103
Hazardous waste generated (Total) tonnes 121971 103
Hazardous waste generated - Infrastructure tonnes 235 509 107
Hazardous waste generated - Telecommunications tonnes 4165 2774 107
Hazardous waste generated - Total tonnes 17521 12920 107
Total hazardous waste generated - Infrastructure kg 442651 416449 392294 101
Total hazardous waste generated - Telecommunications kg 17039 18096 20906 101
Total hazardous waste generated - Total kg 85648 84567 81623 101
Total hazardous waste produced - Ports and Related Services tonne 3595 100
Total hazardous waste produced - Retail tonne 872 100
Total hazardous waste produced intensity - Ports and Related Services tonne/ revenue HK$'000 0.000 100
Total hazardous waste produced intensity - Retail tonne/ revenue HK$'000 0.000 100
Total waste generated - Total tonnes 115840 77980 107
Waste generated (Infrastructure division) tonnes 595560 103
Waste generated (Total) tonnes 595560 103

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Non-hazardous waste generated (Infrastructure division) tonnes 472765 103
Non-hazardous waste generated (Total) tonnes 472765 103
Paper packaging material used for finished products - Retail tonne 99666 99795 98752 102
Recycled material usage - Retail tonne 3995 100
Recycled waste (Infrastructure division) tonnes 560 103
Recycled waste (Total) tonnes 560 103
Total non-hazardous waste generated - Infrastructure kg 412243 390360 367449 101
Total non-hazardous waste generated - Telecommunications kg 0.544 0.521 0.641 101
Total non-hazardous waste generated - Total kg 70589 70050 66660 101
Total non-hazardous waste produced - Ports and Related Services tonne 29870 100
Total non-hazardous waste produced - Retail tonne 148343 100
Total non-hazardous waste produced intensity - Ports and Related Services tonne/ revenue HK$'000 0.001 100
Total non-hazardous waste produced intensity - Retail tonne/ revenue HK$'000 0.001 100
Total waste generated - Infrastructure tonnes 12982 9780 107
Total waste generated - Telecommunications tonnes 13446 9780 107
Total waste recycled - Infrastructure kg 30408 26088 24845 101
Total waste recycled - Ports and Related Services tonne 9635 100
Total waste recycled - Retail tonne 143333 100
Total waste recycled - Telecommunications kg 16495 17575 20266 101
Total waste recycled - Total kg 15059 14517 14963 101
Waste to landfill (Infrastructure division) tonnes 264 103
Waste to landfill (Total) tonnes 264 103

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
% renewable electricity purchased and supported by green certificates - Ports and Related Services % 13 100
% renewable electricity purchased and supported by green certificates - Retail % 21 100
Biomass energy consumption - Retail kWh'000 460 100
Diesel consumption - Ports and Related Services kWh'000 1440738 1617564 1584791 98
Diesel consumption - Retail kWh'000 240235 276028 257023 98
Direct energy intensity (per revenue) - Infrastructure division 0.161 99
Direct energy intensity (per revenue) - Telecommunications division 0.000 99
Direct energy intensity (per revenue) - Total 0.028 99
Electricity consumption (Infrastructure division) MWh 5084 103
Electricity consumption (Telecommunications division) MWh 83 103
Electricity consumption (Total) MWh 8186 103
Electricity consumption - Ports and Related Services kWh'000 828788 100
Electricity consumption - Retail kWh'000 775584 100
Electricity intensity (per revenue) - Infrastructure division 0.187 99
Electricity intensity (per revenue) - Telecommunications division 0.006 99
Electricity intensity (per revenue) - Total 0.036 99
Energy intensity (per revenue) - Infrastructure division 0.187 99
Energy intensity (per revenue) - Telecommunications division 0.006 99
Energy intensity (per revenue) - Total 0.036 99
Gasoline/ Petrol consumption - Ports and Related Services kWh'000 7642 8234 8449 98
Gasoline/ Petrol consumption - Retail kWh'000 1410 2474 1672 98
Heating consumption - Ports and Related Services kWh'000 958 100
Indirect energy intensity (per revenue) - Infrastructure division 0.025 99
Indirect energy intensity (per revenue) - Telecommunications division 0.006 99
Indirect energy intensity (per revenue) - Total 0.008 99
Natural gas consumption - Ports and Related Services kWh'000 103771 77006 48401 98
Natural gas consumption - Retail kWh'000 79268 108867 71221 98
Other fuels consumption - Ports and Related Services kWh'000 56812 98
Other gases consumption - Ports and Related Services kWh'000 7165 8254 8291 98
Other gases consumption - Retail kWh'000 1725 2021 1919 98
Percentage of renewable energy - Infrastructure % 12 18 43 107
Percentage of renewable energy - Telecommunications % 53 33 29 107
Percentage of renewable energy - Total % 36 50 44 107
Renewable electricity purchased and supported by green certificates - Ports and Related Services kWh'000 111095 100
Renewable electricity purchased and supported by green certificates - Retail kWh'000 161442 100
Renewable energy as % of total energy consumption - Infrastructure % 15 15 14 101
Renewable energy as % of total energy consumption - Telecommunications % 23 32 40 101
Renewable energy as % of total energy consumption - Total % 17 20 25 101
Renewable energy intensity (per revenue) - Infrastructure division 0.025 99
Renewable energy intensity (per revenue) - Telecommunications division 0.006 99
Renewable energy intensity (per revenue) - Total 0.008 99
Solar energy consumption - Ports and Related Services kWh'000 711 751 98
Solar energy consumption - Retail kWh'000 456 1277 98
Total direct energy consumption - Infrastructure division 7945158 99
Total direct energy consumption - Ports and Related Services kWh'000 1559316 1711769 1707495 98
Total direct energy consumption - Retail kWh'000 340562 403366 353471 98
Total direct energy consumption - Telecommunications division 15479 99
Total direct energy consumption - Total 8489130 99
Total direct energy consumption intensity - Ports and Related Services kWh/ revenue HK$'000 40.432 100
Total direct energy consumption intensity - Retail kWh/ revenue HK$'000 2.775 100
Total electricity consumption - Infrastructure division 9185900 99
Total electricity consumption - Telecommunications division 498615 99
Total electricity consumption - Total 10874354 99
Total energy consumption (Infrastructure division) MWh 374244 103
Total energy consumption (Total) MWh 374244 103
Total energy consumption - Infrastructure MWh 210289 202702 244518 101, 107
Total energy consumption - Infrastructure division 9189179 99
Total energy consumption - Ports and Related Services kWh'000 2308912 2527788 2537241 98
Total energy consumption - Retail kWh'000 1116280 1210298 1129055 98
Total energy consumption - Telecommunications MWh 349676 516042 676816 101, 107
Total energy consumption - Telecommunications division 537240 99
Total energy consumption - Total MWh 1864795 1621698 1520826 99, 101, 107
Total energy consumption intensity - Ports and Related Services kWh/ revenue HK$'000 60.080 100
Total energy consumption intensity - Retail kWh/ revenue HK$'000 8.864 100
Total indirect energy consumption - Infrastructure division 1244021 99
Total indirect energy consumption - Ports and Related Services kWh'000 829746 100
Total indirect energy consumption - Retail kWh'000 775584 100
Total indirect energy consumption - Telecommunications division 521761 99
Total indirect energy consumption - Total 2532322 99
Total indirect energy consumption intensity - Ports and Related Services kWh/ revenue HK$'000 19.648 100
Total indirect energy consumption intensity - Retail kWh/ revenue HK$'000 6.089 100
Total renewable energy consumption - Infrastructure division 1240742 99
Total renewable energy consumption - Telecommunications division 483136 99
Total renewable energy consumption - Total 2385224 99
Towngas consumption - Retail kWh'000 17316 13285 19899 98

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Groundwater withdrawal - Ports and Related Services '000 m³ 7 7 102
Other sources water withdrawal - Ports and Related Services '000 m³ 41 1 3 102
Total water consumption - Infrastructure m3 3921 1339534 13491 101, 107
Total water consumption - Ports and Related Services '000 m³ 1310 1394 1491 102
Total water consumption - Retail '000 m³ 1838 1686 1538 102
Total water consumption - Telecommunications m3 1519871 17611 12554 101, 107
Total water consumption - Total m3 4434657 133361 4533950 101, 107
Total water discharge - Infrastructure m3 591 438 101
Total water discharge - Infrastructure division 699 99
Total water discharge - Telecommunications m3 - 1855 2220 101
Total water discharge - Telecommunications division 631 99
Total water discharge - Total m3 3549 3616 99, 101
Total water withdrawal - Infrastructure m3 1389472 1338943 1222270 101
Total water withdrawal - Infrastructure division 3332 99
Total water withdrawal - Ports and Related Services '000 m³ 1310 1394 1491 102
Total water withdrawal - Retail '000 m³ 1838 1686 1538 102
Total water withdrawal - Telecommunications m3 1519871 1637839 1703692 101
Total water withdrawal - Total m3 4434657 4598630 3332 99, 101
Water consumption (Infrastructure division) thousand m3 444 103
Water consumption (Total) thousand m3 447 103
Water consumption intensity - Ports and Related Services m³/revenue HK$'000 0.037 0.033 0.035 102
Water consumption intensity - Retail m³/revenue HK$'000 0.015 0.013 0.012 102
Water intensity (Infrastructure division) m3/million HK$ revenue 1.774 103
Water intensity (Telecommunications division) m3/million HK$ revenue 0.001 103
Water intensity (Total) m3/million HK$ revenue 0.298 103
Water recycled - Ports and Related Services '000 m³ 3 3 102

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2020 2021 2022 Report Pages
Third-party water withdrawal - Ports and Related Services '000 m³ 1269 1386 1481 102
Third-party water withdrawal - Retail '000 m³ 1838 1686 1538 102

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2020 2021 2022 Report Pages
Glass packaging material used for finished products - Retail tonne 3496 3400 3339 102
Metal packaging material used for finished products - Retail tonne 5177 6115 6376 102
Other packaging material used for finished products - Retail tonne 2090 3084 3395 102
Packaging material intensity - Retail tonne/thousand of products or tonne/thousand tonne of products 0.096 0.098 0.106 102
Plastic packaging material used for finished products - Ports and Related Services tonne 15 102
Plastic packaging material used for finished products - Retail tonne 30982 41841 34443 102
Total packaging material used for finished products - Ports and Related Services tonne 15 102
Total packaging material used for finished products - Retail tonne 141411 154235 146305 102

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2022 Report Pages
Number of environmental incidents (Infrastructure division) 644 103
Number of environmental incidents (Total) 644 103

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Employees under 30 years old - Infrastructure % 10 12 12 107
Employees under 30 years old - Telecommunications % 8 7 6 107
Employees under 30 years old - Total % 5 5 6 107
Female employees - Infrastructure % 19 22 23 107
Female employees - Telecommunications % 34 35 36 107
Female employees - Total % 56 58 56 107
Number of employees (Infrastructure division) 2568 103
Number of employees (Total) 2571 103
Number of employees - Ports and Related Services - Full-time 19197 18556 19854 104
Number of employees - Ports and Related Services - Part-time 2752 3166 3555 104
Number of employees - Ports and Related Services - Total 21949 21722 23409 104
Number of employees - Retail - Full-time 75110 74871 71874 104
Number of employees - Retail - Part-time 52681 51773 51406 104
Number of employees - Retail - Total 127791 126644 123280 104
Number of employees with disabilities - Infrastructure 314 283 280 101
Number of employees with disabilities - Telecommunications 1 1 1 101
Number of employees with disabilities - Total 531 519 538 101
Number of female employees - Infrastructure 740 835 895 101
Number of female employees - Total 8307 6642 9592 101
Number of full-time employees - Ports and Related Services - 30-49 12347 11700 12320 104
Number of full-time employees - Ports and Related Services - 50 or above 4742 4837 5306 104
Number of full-time employees - Ports and Related Services - Asia, Australia and others 10675 10039 10504 104
Number of full-time employees - Ports and Related Services - Europe 4765 4837 5421 104
Number of full-time employees - Ports and Related Services - Female 1989 1893 2086 104
Number of full-time employees - Ports and Related Services - General staff 18423 17819 19090 104
Number of full-time employees - Ports and Related Services - Hong Kong 1641 1554 1758 104
Number of full-time employees - Ports and Related Services - Mainland China 2116 2126 2171 104
Number of full-time employees - Ports and Related Services - Male 17208 16663 17768 104
Number of full-time employees - Ports and Related Services - Manager grade or above 774 737 764 104
Number of full-time employees - Ports and Related Services - Under 30 2108 2019 2228 104
Number of full-time employees - Retail - 30-49 41063 41520 40255 104
Number of full-time employees - Retail - 50 or above 5439 5504 5718 104
Number of full-time employees - Retail - Asia, Australia and others 22813 23216 25154 104
Number of full-time employees - Retail - Europe 16369 17279 16502 104
Number of full-time employees - Retail - Female 57321 57419 55127 104
Number of full-time employees - Retail - General staff 72299 72076 68931 104
Number of full-time employees - Retail - Hong Kong 8137 7651 7325 104
Number of full-time employees - Retail - Mainland China 27791 26725 22893 104
Number of full-time employees - Retail - Male 17789 17452 16747 104
Number of full-time employees - Retail - Manager grade or above 2811 2795 2943 104
Number of full-time employees - Retail - Under 30 28608 27847 25901 104
Percentage of employees aged 30-50 (Infrastructure) % 15 105
Percentage of employees aged 30-50 (Telecommunications) % 16 105
Percentage of employees aged 30-50 (Total) % 33 105
Percentage of employees aged over 50 (Infrastructure) % 20 105
Percentage of employees aged over 50 (Telecommunications) % 39 105
Percentage of employees aged over 50 (Total) % 52 105
Percentage of employees aged under 30 (Infrastructure) % 13 105
Percentage of employees aged under 30 (Telecommunications) % 16 105
Percentage of employees aged under 30 (Total) % 17 105
Percentage of employees by region (Infrastructure) % 16 105
Percentage of employees by region (Telecommunications) % 17 105
Percentage of employees by region (Total) % 29 105
Percentage of employees covered by collective bargaining agreements (Infrastructure) % 12 105
Percentage of employees covered by collective bargaining agreements (Telecommunications) % 8 105
Percentage of employees covered by collective bargaining agreements (Total) % 12 105
Percentage of employees with disabilities (Infrastructure) % 12 105
Percentage of employees with disabilities (Telecommunications) % 12 105
Percentage of employees with disabilities (Total) % 17 105
Percentage of female employees (Infrastructure) % 13 105
Percentage of female employees (Telecommunications) % 16 105
Percentage of female employees (Total) % 25 105
Percentage of new hires (Infrastructure) % 11 105
Percentage of new hires (Telecommunications) % 14 105
Percentage of new hires (Total) % 22 105
Total number of employees (Infrastructure) 33746 105
Total number of employees (Telecommunications) 18145 105
Total number of employees (Total) 198580 105
Total number of employees - Infrastructure 8902 9091 11470 101
Total number of employees - Telecommunications 39 38 41 101
Total number of employees - Total 13624 13426 16987 101
Total number of employees aged 30-50 (Infrastructure) 17636 105
Total number of employees aged 30-50 (Telecommunications) 12976 105
Total number of employees aged 30-50 (Total) 52535 105
Total number of employees aged over 50 (Infrastructure) 2646 105
Total number of employees aged over 50 (Total) 2646 105
Total number of employees aged under 30 (Infrastructure) 1659 105
Total number of employees aged under 30 (Telecommunications) 100 105
Total number of employees aged under 30 (Total) 26823 105
Total number of employees by region (Infrastructure) 7176 105
Total number of employees by region (Telecommunications) 851 105
Total number of employees by region (Total) 43685 105
Total number of employees covered by collective bargaining agreements (Infrastructure) 16726 105
Total number of employees covered by collective bargaining agreements (Telecommunications) 8714 105
Total number of employees covered by collective bargaining agreements (Total) 78015 105
Total number of employees with disabilities (Infrastructure) 2577 105
Total number of employees with disabilities (Telecommunications) 994 105
Total number of employees with disabilities (Total) 12654 105
Total number of female employees (Infrastructure) 2052 105
Total number of female employees (Telecommunications) 3224 105
Total number of female employees (Total) 60237 105
Total number of male employees (Infrastructure) 31694 105
Total number of male employees (Telecommunications) 14921 105
Total number of male employees (Total) 138343 105
Total number of new hires (Infrastructure) 23744 105
Total number of new hires (Telecommunications) 9403 105
Total number of new hires (Total) 67662 105

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Employee retention rate - Infrastructure % 81 78 77 107
Employee retention rate - Telecommunications % 66 65 64 107
Employee retention rate - Total % 44 42 44 107
Percentage of employees leaving (Infrastructure) % 32 105
Percentage of employees leaving (Total) % 32 105
Total number of employees leaving (Infrastructure) 7950 105
Total number of employees leaving (Telecommunications) 5518 105
Total number of employees leaving (Total) 70681 105
Turnover rate for full-time employees - Ports and Related Services - 30-49 % 4 5 6 104
Turnover rate for full-time employees - Ports and Related Services - 50 or above % 8 8 11 104
Turnover rate for full-time employees - Ports and Related Services - Asia, Australia and others % 5 7 8 104
Turnover rate for full-time employees - Ports and Related Services - Europe % 5 6 6 104
Turnover rate for full-time employees - Ports and Related Services - Female % 8 8 12 104
Turnover rate for full-time employees - Ports and Related Services - Hong Kong % 7 11 21 104
Turnover rate for full-time employees - Ports and Related Services - Mainland China % 3 4 4 104
Turnover rate for full-time employees - Ports and Related Services - Male % 5 7 8 104
Turnover rate for full-time employees - Ports and Related Services - Overall % 5 7 8 104
Turnover rate for full-time employees - Ports and Related Services - Under 30 % 7 13 16 104
Turnover rate for full-time employees - Retail - 30-49 % 21 21 23 104
Turnover rate for full-time employees - Retail - 50 or above % 15 19 18 104
Turnover rate for full-time employees - Retail - Asia, Australia and others % 27 29 43 104
Turnover rate for full-time employees - Retail - Europe % 32 42 44 104
Turnover rate for full-time employees - Retail - Female % 31 32 38 104
Turnover rate for full-time employees - Retail - Hong Kong % 13 25 24 104
Turnover rate for full-time employees - Retail - Mainland China % 36 29 29 104
Turnover rate for full-time employees - Retail - Male % 25 29 31 104
Turnover rate for full-time employees - Retail - Overall % 30 31 36 104
Turnover rate for full-time employees - Retail - Under 30 % 45 50 61 104

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 2021 2022 Report Pages
Fatalities (Total) 3339 103
Number of fatalities (Infrastructure) 1 105
Number of fatalities (Total) 2 105
Number of high-consequence work-related injuries (Total) 1 105
Number of recordable work-related injuries (Infrastructure) 1 105
Number of recordable work-related injuries (Total) 1 105
Number of work-related fatalities - Ports and Related Services - Contractors 1 3 104
Number of work-related fatalities - Ports and Related Services - Full-time employees 1 1 104
Number of work-related fatalities - Ports and Related Services - Total 1 4 1 104
Number of work-related fatalities - Retail - Full-time employees 1 104
Number of work-related fatalities - Retail - Total 1 104
Occupational disease cases (Telecommunications division) 1 103
Occupational disease cases (Total) 3396 103
Rate of work-related fatalities - Ports and Related Services 0.000% 0.005% 0.005% 104
Rate of work-related fatalities - Retail 0.000% 0.001% 0.000% 104
Work-related injury rate (Infrastructure) % 0.000% 105
Work-related injury rate (Telecommunications) % 0.000% 105
Work-related injury rate (Total) % 0.001% 105

Lost days due to work injury.

Indicator Unit 2020 2021 2022 Report Pages
Lost time injury cases (Total) 6376 103
Lost time injury frequency rate (LTIFR) - Infrastructure 20.6 22.4 23.2 107
Lost time injury frequency rate (LTIFR) - Telecommunications 18.7 24.3 32.3 107
Lost time injury frequency rate (LTIFR) - Total 17.5 25.3 22.9 107
Lost time injury rate (Infrastructure division) 1.681 103
Lost time injury rate (Telecommunications division) 0.008 103
Lost time injury rate (Total) N/A 103
Number of lost days due to work injury - Ports and Related Services 7278 7872 6389 104
Number of lost days due to work injury - Retail 18610 22273 20960 104
Number of lost time injury incidents - Ports and Related Services 318 350 386 104
Number of lost time injury incidents - Retail 429 570 430 104

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2022 Report Pages
Total number of work-related injuries (Infrastructure) 2321 105
Total number of work-related injuries (Telecommunications) 1163 105
Total number of work-related injuries (Total) 7191 105

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 2021 2022 Report Pages
Breakdown of full-time employees who received training by employee category (General staff, Ports and Related Services) % 96 96 96 106
Breakdown of full-time employees who received training by employee category (General staff, Retail) % 97 97 96 106
Breakdown of full-time employees who received training by employee category (Manager grade or above, Ports and Related Services) % 4 4 4 106
Breakdown of full-time employees who received training by employee category (Manager grade or above, Retail) % 3 3 4 106
Breakdown of full-time employees who received training by gender (Female, Ports and Related Services) % 12 11 12 106
Breakdown of full-time employees who received training by gender (Female, Retail) % 80 78 78 106
Breakdown of full-time employees who received training by gender (Male, Ports and Related Services) % 88 89 88 106
Breakdown of full-time employees who received training by gender (Male, Retail) % 20 22 22 106
Employee engagement rate - Infrastructure % 92 82 83 107
Employee engagement rate - Telecommunications % 74 73 75 107
Employee engagement rate - Total % 77 83 81 107
Number of training sessions (Infrastructure division) 5 103
Number of training sessions (Telecommunications division) 210 103
Number of training sessions (Total) 34658 103
Percentage of full-time employees who received training (Ports and Related Services) % 51 58 68 106
Percentage of full-time employees who received training (Retail) % 79 91 84 106
Total number of employees receiving performance reviews (Infrastructure) 10234 105
Total number of employees receiving performance reviews (Telecommunications) 3623 105
Total number of employees receiving performance reviews (Total) 24881 105
Total number of employees receiving training (Infrastructure) 4734 105
Total number of employees receiving training (Telecommunications) 2584 105
Total number of employees receiving training (Total) 35447 105
Total participants in training (Infrastructure division) 2268 103
Total participants in training (Telecommunications division) 755 103
Total participants in training (Total) 101775 103

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 2021 2022 Report Pages
Average hours of training completed by full-time employees (Overall, Ports and Related Services) hours 12.1 13.7 18.5 106
Average hours of training completed by full-time employees (Overall, Retail) hours 17.4 28.8 22.0 106
Average hours of training completed by full-time employees by employee category (General staff, Ports and Related Services) hours 12.0 13.6 18.7 106
Average hours of training completed by full-time employees by employee category (General staff, Retail) hours 17.7 29.2 22.2 106
Average hours of training completed by full-time employees by employee category (Manager grade or above, Ports and Related Services) hours 14.1 16.2 15.7 106
Average hours of training completed by full-time employees by employee category (Manager grade or above, Retail) hours 8.4 15.8 16.0 106
Average hours of training completed by full-time employees by gender (Female, Ports and Related Services) hours 10.8 14.1 16.3 106
Average hours of training completed by full-time employees by gender (Female, Retail) hours 19.3 31.3 23.7 106
Average hours of training completed by full-time employees by gender (Male, Ports and Related Services) hours 12.3 13.7 18.8 106
Average hours of training completed by full-time employees by gender (Male, Retail) hours 10.8 20.3 16.1 106
Average training hours per employee - Infrastructure 0.001 0.001 0.001 101
Average training hours per employee - Telecommunications 0.000 0.000 0.000 101
Average training hours per employee - Total 0.000 0.000 0.000 101
Percentage of employees receiving performance reviews (Infrastructure) % 4 105
Percentage of employees receiving performance reviews (Telecommunications) % 14 105
Percentage of employees receiving performance reviews (Total) % 25 105
Percentage of employees receiving training (Infrastructure) % 10 105
Percentage of employees receiving training (Telecommunications) % 44 105
Percentage of employees receiving training (Total) % 22 105
Total training hours (Infrastructure division) hours 2273 103
Total training hours (Infrastructure) hours 29373 105
Total training hours (Telecommunications division) hours 966 103
Total training hours (Telecommunications) hours 13758 105
Total training hours (Total) hours 149544 103, 105
Total training hours - Infrastructure hours 25386 26914 26877 101
Total training hours - Telecommunications hours 604 913 1285 101
Total training hours - Total hours 29906 32088 32629 101

Number of suppliers by geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Number of suppliers (Ports and Related Services) 16503 20222 20026 106
Number of suppliers (Retail) 15337 14984 27684 106
Number of suppliers by geographical region (Asia, Australia and others, Ports and Related Services) 9063 8736 8812 106
Number of suppliers by geographical region (Asia, Australia and others, Retail) 5911 4931 13491 106
Number of suppliers by geographical region (Canada, Ports and Related Services) 12 16 18 106
Number of suppliers by geographical region (Canada, Retail) 26 118 106
Number of suppliers by geographical region (Europe, Ports and Related Services) 3363 3374 4408 106
Number of suppliers by geographical region (Europe, Retail) 5339 5960 6177 106
Number of suppliers by geographical region (Hong Kong, Ports and Related Services) 1764 3592 4218 106
Number of suppliers by geographical region (Hong Kong, Retail) 3034 2825 4161 106
Number of suppliers by geographical region (Mainland China, Ports and Related Services) 2301 4504 2570 106
Number of suppliers by geographical region (Mainland China, Retail) 1053 1242 3737 106

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2020 2021 2022 Report Pages
Percentage of total products sold or shipped subject to recalls for safety and health reasons (Ports and Related Services) % 0.0 0.0 0.0 106
Percentage of total products sold or shipped subject to recalls for safety and health reasons (Retail) % 0.0 0.0 0.0 106

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 2021 2022 Report Pages
Number of complaints received (Products related, Retail) 3074 3133 3943 106
Number of complaints received (Services related, Ports and Related Services) 1721 2007 1508 106
Number of complaints received (Services related, Retail) 109984 128676 136167 106

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 2021 2022 Report Pages
Employees completed anti-corruption training - Infrastructure % 90 88 88 107
Employees completed anti-corruption training - Telecommunications % 92 93 94 107
Employees completed anti-corruption training - Total % 95 95 94 107
Number of employees who received training on anti-corruption/ethics (Ports and Related Services) 4593 5608 5712 106
Number of employees who received training on anti-corruption/ethics (Retail) 53374 96132 83120 106
Number of employees who received training on anti-corruption/ethics by employment type (Full-time, Ports and Related Services) 5199 4906 106
Number of employees who received training on anti-corruption/ethics by employment type (Full-time, Retail) 68337 50923 106
Number of employees who received training on anti-corruption/ethics by employment type (Part-time, Ports and Related Services) 409 806 106
Number of employees who received training on anti-corruption/ethics by employment type (Part-time, Retail) 27795 32197 106
Number of training hours on anti-corruption/ethics (Ports and Related Services) hours 9196 9581 10506 106
Number of training hours on anti-corruption/ethics (Retail) hours 29250 96614 54349 106
Number of training hours on anti-corruption/ethics by employment type (Full-time, Ports and Related Services) hours 9169 9635 106
Number of training hours on anti-corruption/ethics by employment type (Full-time, Retail) hours 83905 45583 106
Number of training hours on anti-corruption/ethics by employment type (Part-time, Ports and Related Services) hours 412 871 106
Number of training hours on anti-corruption/ethics by employment type (Part-time, Retail) hours 12709 8766 106
Percentage of employees who received training on anti-corruption/ethics (Ports and Related Services) % 19 26 23 106
Percentage of employees who received training on anti-corruption/ethics (Retail) % 45 69 52 106
Total number of directors receiving anti-corruption training (Infrastructure) 172 105
Total number of directors receiving anti-corruption training (Telecommunications) 102 105
Total number of directors receiving anti-corruption training (Total) 1090 105
Total number of employees receiving anti-corruption training (Infrastructure) 3204 105
Total number of employees receiving anti-corruption training (Telecommunications) 608 105
Total number of employees receiving anti-corruption training (Total) 31161 105

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2020 2021 2022 Report Pages
Community investment as % of profit - Infrastructure % 0.008 0.009 0.008 101
Community investment as % of profit - Telecommunications % 0.000 0.000 0.000 101
Community investment as % of profit - Total % 0.002 0.002 0.002 101
Total community investment - Infrastructure HKD thousands 365246 437739 409353 101
Total community investment - Telecommunications HKD thousands 1927 3374 2418 101
Total community investment - Total HKD thousands 517377 618240 589984 101
Total donations - Infrastructure HKD thousands 299729 352201 293215 101
Total donations - Telecommunications HKD thousands - 3348 2872 101
Total donations - Total HKD thousands 299729 502073 449055 101
Total volunteer hours - Infrastructure hours 146107 1759666 1442839 101
Total volunteer hours - Telecommunications hours - 101
Total volunteer hours - Total hours 146107 1762840 1446834 101

The types of emissions and respective emissions data.

Standard Indicator Unit 2020 2021 2022
NOâ‚“ Emissions kg 69923 76861 73693
SOâ‚“ Emissions kg 6982012 7254570 6910704

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Direct GHG Emissions (Scope 1) tonnes CO2e 3652 3531 3614
Indirect Energy Emissions (Scope 2) tonnes CO2e 4496541 4591556 2172365
Scope 1 GHG Emissions Intensity (By Revenue) tonne CO2e / revenue HK$'000 0.011 0.01 0.01
Scope 2 GHG Emissions Intensity (By Revenue) tonne CO2e / revenue HK$'000 0.009 0.009 0.008
Total GHG Emissions tonnes CO2e 4496541 4591556 2172365
Total GHG Emissions Intensity (By Revenue) tonne CO2e / revenue HK$'000 0.02 0.019 0.018
Total Other Indirect Energy Emissions (Scope 3) tonnes CO2e 126779 107259 100772

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Hazardous Waste (Ports and Related Services) tonne 3595
Ports and Related Services (Retail) tonne 872
Total Hazardous Waste kg 85648 84567 81623

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Non-Hazardous Waste Landfilling tonnes 264
Non-Hazardous Waste Recycled tonnes 15059 14517 14963
Paper Waste tonne 99666 99795 98752
Total Non-Hazardous Waste Intensity (By Revenue) tonne/ revenue HK$'000 0.001

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Biomass Energy kWh'000 460
Diesel Fuel Consumption kWh'000 1680973 1893592 1841814
Direct Energy Intensity (By Revenue) 0.028
Energy Consumption Intensity (By Revenue) 0.036
Gasoline Consumption kWh'000 9052 10708 10121
Indirect Energy Intensity (By Revenue) 0.008
Natural Gas Consumption kWh'000 183039 185873 119622
Percentage of Renewable Energy Consumption % 17 20 25
Renewable Energy Consumption % 17 20 2385224
Solar Energy kWh'000 2028
Total Direct Energy Consumption kWh'000 1899878 2115135 8489130
Total Energy Consumption MWh 1864795 1621698 1520826
Total Indirect Energy Consumption 2532322

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Groundwater Withdrawal '000 m³ None 7 7
Recycled Water Usage '000 m³ None 3 3
Total Wastewater Discharge m3 3549 3616
Total Water Withdrawal m3 4434657 4598630 4530334
Water Consumption m3 4434657 4602179 4533950
Water Consumption Intensity (By Revenue) m³/revenue HK$'000 0.037 0.033 0.035

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021 2022
Water Consumption Reduction Compared to Last Year '000 m³ -107 -53
Water Consumption Reduction Percentage Compared to Last Year % -3.13 -1.56

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2020 2021 2022
Packaging Material Consumption (Glass) tonne 3496 3400 3339
Packaging Material Consumption (Metal) tonne 5177 6115 6376
Packaging Material Consumption (Plastic) tonne 30982 41841 34443
Packaging Material Intensity (By Unit Product) tonne/thousand of products or tonne/thousand tonne of products 0.096 0.098 0.106
Packaging Materials Consumed tonne 141411 154235 146305

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Employees Aged 30-50 52535
Number of Employees Aged Above 50 2646
Number of Employees Aged Below 30 30716 29866 28129
Number of Employees in Europe 21134 22116 21923
Number of Employees in Hong Kong 9778 9205 9083
Number of Employees in Mainland China 29907 28851 25064
Number of Female Employees 8307 6642 9592
Number of Full-time Employees 94307 93427 91728
Number of Male Employees 138343
Number of Part-time Employees 55433 54939 54961
Number of Total Employees 13624 13426 16987
Percentage of Employees Aged 30-50 % 33
Percentage of Employees Aged Above 50 % 52
Percentage of Employees Aged Below 30 % 17
Percentage of Female Employees % 56 58 25

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Turnover Rate of Employees Aged 30-50 % 4 5 6
Turnover Rate of Employees Aged Above 50 % 8 8 11
Turnover Rate of Employees Aged Below 30 % 7 13 16
Turnover Rate of Employees in Europe % 5 6 6
Turnover Rate of Employees in Hong Kong % 7 11 21
Turnover Rate of Employees in Mainland China % 3 4 4
Turnover Rate of Female Employees % 8 8 12
Turnover Rate of Full-time Employees % 5 7 8
Turnover Rate of Male Employees % 5 7 8
Turnover Rate of Total Employees % 44 42 44

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2020 2021 2022
Number of Work-related Fatalities 1 5 2
Number of Work-related Fatalities for Contractors 1 3
Number of Work-related Fatalities for Direct Employee 2 1
Work-related Fatalities Rate % 0.005 0.005

Lost days due to work injury.

Standard Indicator Unit 2020 2021 2022
Lost Days Due to Work-related Injuries 18610 22273 6389
Lost Time Injury Frequency Rate (LTIFR/LTIR) 17.5 25.3 22.9
Number of Work-related Injuries 429 570 386

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020 2021 2022
Percentage of Employees Trained % 51 58 68
Percentage of Trained Female Employees % 12 11 12
Percentage of Trained General Employees % 96 96 96
Percentage of Trained Male Employees % 88 89 88
Percentage of Trained Senior Management % 4 4 4

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021 2022
Average Training Hours (Female) hours 10.8 14.1 16.3
Average Training Hours (General Staff) hours 12 13.6 18.7
Average Training Hours (Male) hours 12.3 13.7 18.8
Total Training Hours hours 29906 32088 32629

Number of suppliers by geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Suppliers in Canada 12 42 136
Number of Suppliers in Europe 8702 9334 10585
Number of Suppliers in Hong Kong 4798 6417 8379
Number of Suppliers in Mainland China 3354 5746 6307
Number of Total Suppliers 31840 35206 47710

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020 2021 2022
Complaint Growth Rate % 16.6 5.8
Number of Products and Service Related Complaints 114779 133816 141618
Total Number of Customer Complaints 114779 133816 141618

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2020 2021 2022
Coverage Rate of Ethical Standards and Anti-Corruption Training % 95 95 94
Number of Directors and Management Attendance for Anti-corruption Training 1090
Number of People Participated in Ethical Standards and Anti-corruption Training 53374 96132 5712
Total Hours of Anti-corruption Training hours 29250 96614 54349

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2020 2021 2022
Total Public Welfare Donations HKD thousands 299729 502073 449055
Total Social Investment HKD thousands 517377 618240 589984
Total Volunteer Service Hours hours 146107 1762840 1446834