2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Carbon Monoxide (CO) emissions | kg | 127.76 | 21278.58 | 46 |
| Nitrogen Oxides (NOx) emissions | kg | 29.34 | 2233.82 | 46 |
| Particulate Matter (PM) emissions | kg | 1.37 | 29.56 | 46 |
| Sulphur Dioxide (SO2) emissions | kg | 0.4 | 8.53 | 46 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Scope 1 GHG emissions | Tonne CO2 equivalent | 63.44 | 6727.71 | 46 |
| Scope 2 GHG emissions | Tonne CO2 equivalent | 235.67 | 42444.63 | 46 |
| Scope 3 GHG emissions | Tonne CO2 equivalent | 199.78 | 188.53 | 46 |
| Total GHG emissions | Tonne CO2 equivalent | 519.89 | 89299.87 | 46 |
| Total GHG emissions intensity | Tonne CO2 equivalent/employee | 2.67 | 9.69 | 46 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Hazardous waste intensity | kg/employee, tonne/employee | 2.3x10^-4 | 1.38 | 46 |
| Volume of electronic waste generated | kg | 2545.13 | 46 | |
| Volume of hazardous waste generated | kg, tonne | 0.045 | 12763.9 | 46 |
| Volume of waste battery generated | kg, tonne | 0.016 | 2781.44 | 46 |
| Volume of waste lighting tube generated | kg | 4940.7 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste intensity | kg/employee, tonne/employee | 0.078 | 27236.72 | 46 |
| Volume of domestic waste generated | kg, tonne | 15.12 | 159618075.4 | 46 |
| Volume of non-hazardous waste generated | kg, tonne | 15.12 | 151221595.4 | 46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Comprehensive energy consumption intensity | kWh/employee | 18.31 | 46 | |
| Diesel consumption | Litre | 556271.39 | 46 | |
| Gasoline consumption | Litre | 34251.53 | 46 | |
| Liquefied petroleum gas consumption | kg | 300 | 46 | |
| Natural gas consumption | Cubic metre | 1764065 | 46 | |
| Purchased steam | MWh | 408.13 | 46 | |
| Total comprehensive energy consumption | kWh | 168862.53 | 46 | |
| Total electricity consumption | MWh, kWh | 411.79 | 144484.89 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total water consumption | Tonne | 44.75 | 1844344 | 46 |
| Total water consumption intensity | Tonne/employee | 0.23 | 200.47 | 46 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of materiality topics identified | topics | 21 | 10 |
| Number of moderately material topics identified | topics | 16 | 10 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of highly material topics identified | topics | 5 | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of employees by age: 30-50 | persons | 5820 | 48 |
| Number of employees by age: Above 50 | persons | 1070 | 48 |
| Number of employees by age: Below 30 | persons | 2330 | 48 |
| Number of employees by business type: Business operation | persons | 1456 | 48 |
| Number of employees by business type: Others | persons | 124 | 48 |
| Number of employees by business type: Property Management | persons | 5789 | 48 |
| Number of employees by business type: Real estate development | persons | 1851 | 48 |
| Number of employees by employment category: General Staff | persons | 8847 | 48 |
| Number of employees by employment category: Management | persons | 373 | 48 |
| Number of employees by gender: Female | persons | 5184 | 48 |
| Number of employees by gender: Male | persons | 4036 | 48 |
| Number of full-time employees in Hong Kong, China | persons | 85 | 48 |
| Number of full-time employees in Mainland China | persons | 9135 | 48 |
| Percentage of employees by age: 30-50 | 63% | 48 | |
| Percentage of employees by age: Above 50 | 12% | 48 | |
| Percentage of employees by age: Below 30 | 25% | 48 | |
| Percentage of employees by business type: Business operation | 16% | 48 | |
| Percentage of employees by business type: Others | 1% | 48 | |
| Percentage of employees by business type: Property Management | 63% | 48 | |
| Percentage of employees by business type: Real estate development | 20% | 48 | |
| Percentage of employees by employment category: General Staff | 96% | 48 | |
| Percentage of employees by employment category: Management | 4% | 48 | |
| Percentage of employees by gender: Female | 56% | 48 | |
| Percentage of employees by gender: Male | 44% | 48 | |
| Total number of full-time employees | persons | 9220 | 48 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Employee turnover rate by age: 30–50 | % | 23 | 49 |
| Employee turnover rate by age: Above 50 | % | 20 | 49 |
| Employee turnover rate by age: Below 30 | % | 46 | 49 |
| Employee turnover rate by business type: Business operation | % | 25 | 49 |
| Employee turnover rate by business type: Others | % | 6 | 49 |
| Employee turnover rate by business type: Property Management | % | 35 | 49 |
| Employee turnover rate by business type: Real estate development | % | 10 | 49 |
| Employee turnover rate by gender: Female | % | 28 | 49 |
| Employee turnover rate by gender: Male | % | 28 | 49 |
| Employee turnover rate by region: Hong Kong, China | % | 28 | 49 |
| Employee turnover rate by region: Mainland China | % | 28 | 49 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of emergency drills and trainings conducted for typhoons, floods, power and water outages, and inundations | 200 | 45 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of employees participated in training | employees | 8211 | 50 |
| Training participation rate | % | 89 | 50 |
| Training participation rate by employment category - General staff | % | 95 | 50 |
| Training participation rate by employment category - Management | % | 95 | 50 |
| Training participation rate by gender - Female | % | 44 | 50 |
| Training participation rate by gender - Male | % | 56 | 50 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average training duration by employment category - General staff | hours | 57 | 50 |
| Average training duration by employment category - Management | hours | 90 | 50 |
| Average training duration by gender - Female | hours | 58 | 50 |
| Average training duration by gender - Male | hours | 58 | 50 |
| Average training duration per employee | hours | 58 | 50 |
| Total training duration | hours | 533529 | 50 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Orders with a timely order acceptance rate | 90% | 32 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average processing time | days | 9 | 32 |
| Average response time | hours | 9 | 32 |
| Customer complaint resolution rate | 93.24% | 32 | |
| Number of customer complaints | 3519 | 32 | |
| Number of repairs handled by the Home Repair Center | repairs | 24923 | 32 |
| Timely order acceptance rate | 90% | 32 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020-2022 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of intelligent public facilities system projects of 'Happy Homecoming' (2020-2022) | 40+ | 6 | ||
| Number of stakeholders surveyed for materiality assessment | people | 207 | 10 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 1.37 | 29.56 |
| NOâ‚“ Emissions | kg | 29.34 | 2233.82 |
| SOâ‚“ Emissions | kg | 0.4 | 8.53 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonne CO2 equivalent | 63.44 | 6727.71 |
| Indirect Energy Emissions (Scope 2) | Tonne CO2 equivalent | 235.67 | 42444.63 |
| Total GHG Emissions | Tonne CO2 equivalent | 519.89 | 89299.87 |
| Total GHG Emissions Intensity (By Employee) | Tonne CO2 equivalent/employee | 2.67 | 9.69 |
| Total Other Indirect Energy Emissions (Scope 3) | Tonne CO2 equivalent | 199.78 | 188.53 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Hazardous Electronic Waste | kg | 2545.13 | |
| Hazardous Waste (Used Batteries) | tonne | 0.016 | 2781.44 |
| Total Hazardous Waste | tonne | 0.045 | 12763.9 |
| Total Hazardous Waste Intensity (By Employee) | kg/employee | 0.00023 | 1.38 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tonne | 15.12 | 159618075.4 |
| Non-Hazardous Waste Disposed | tonne | 15.12 | 151221595.4 |
| Total Non-Hazardous Waste Intensity (By Employee) | kg/employee | 0.078 | 27236.72 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| CO2 Emissions Reduction Compared to Last Year | tons |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Employee) | kWh/employee | 18.31 | |
| Diesel Fuel Consumption | Litre | 556271.39 | |
| Gasoline Consumption | Litre | 34251.53 | |
| LPG Consumption | kg | 300 | |
| Natural Gas Consumption | Cubic metre | 1764065 | |
| Purchased Electricity | kWh | 411.79 | 144484.89 |
| Purchased Steam | MWh | 408.13 | |
| Total Comprehensive Energy Consumption | kWh | 168862.53 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption | Tonne | 44.75 | 1844344 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Compared to Last Year | MWh |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Employees Aged 30-50 | persons | 5820 |
| Number of Employees Aged Above 50 | persons | 1070 |
| Number of Employees Aged Below 30 | persons | 2330 |
| Number of Employees in Hong Kong | persons | 85 |
| Number of Employees in Mainland China | persons | 9135 |
| Number of Female Employees | persons | 5184 |
| Number of Full-time Employees | persons | 9220 |
| Number of Male Employees | persons | 4036 |
| Number of Total Employees | persons | 9220 |
| Percentage of Employees Aged 30-50 | % | 63 |
| Percentage of Employees Aged Above 50 | % | 12 |
| Percentage of Employees Aged Below 30 | % | 25 |
| Percentage of Female Employees | % | 56 |
| Percentage of Male Employees | % | 44 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 23 |
| Turnover Rate of Employees Aged Above 50 | % | 20 |
| Turnover Rate of Employees Aged Below 30 | % | 46 |
| Turnover Rate of Employees in Hong Kong | % | 28 |
| Turnover Rate of Employees in Mainland China | % | 28 |
| Turnover Rate of Female Employees | % | 28 |
| Turnover Rate of Male Employees | % | 28 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Production Safety Emergency Drills | 200 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Employees Trained | % | 89 |
| Percentage of Trained Female Employees | % | 44 |
| Percentage of Trained General Employees | % | 95 |
| Percentage of Trained Male Employees | % | 56 |
| Percentage of Trained Senior Management | % | 95 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | hours | 58 |
| Average Training Hours (General Staff) | hours | 57 |
| Average Training Hours (Male) | hours | 58 |
| Average Training Hours (Senior Management) | hours | 90 |
| Average Training Hours per Employee | hours | 58 |
| Total Training Hours | hours | 533529 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Complaints Handling Rate | % | 93.24 |
| Total Number of Customer Complaints | 3519 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Number of People Participated in Ethical Standards and Anti-corruption Training | people |
| Total Hours of Anti-corruption Training | hours |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit |
|---|---|
| Total Cash Donations | RMB |
| Total Public Welfare Donations | RMB |
| Total Social Investment | RMB |