2022 Environmental, Social and Governance Report

Year: 2022
Published: 2023-04-28
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
CO2 equivalent greenhouse gas emissions offset by SharkNinja tonnes 12339 64
Greenhouse gas emissions against revenue (Scope 1 + Scope 2) Tonne CO2e/US dollars in millions, Tonne CO₂e/US dollars in millions 2.4 2.25 66, 95
Scope 1 greenhouse gas emissions Tonne CO2e, Tonne CO₂e 680.03 312.01 66, 95
Scope 2 greenhouse gas emissions Tonne CO2e, Tonne CO₂e 11685.13 11041.12 66, 95
Scope 3 greenhouse gas emissions Tonne CO2e, Tonne CO₂e 140288.36 143930.73 66, 95
Total greenhouse gas emissions (Scope 1 + Scope 2) Tonne CO2e, Tonne CO₂e 12365.16 11353.13 66, 95

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Battery production hazardous waste Tonnes 1.47 0.78 59, 94
Chemical production hazardous waste Tonnes 0.86 1.89 59, 94
Hazardous wastes against revenue Kg/US dollars in millions 0.45 0.53 59, 94
Total hazardous wastes Tonnes 2.33 2.67 59, 94

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Cardboard production non-hazardous waste Tonnes 280.74 291.94 59, 94
Food waste production non-hazardous waste Tonnes 112.5 36.21 59, 94
General domestic waste production non-hazardous waste Tonnes 283.95 336.74 59, 94
Metal production non-hazardous waste Tonnes 36.17 55 59, 94
Non-hazardous waste against revenue Kg/US dollars in millions 398.91 423.97 59, 94
Other electronic waste production non-hazardous waste Tonnes 826.3 791.81 59, 94
Plastic production non-hazardous waste Tonnes 514.98 625.62 59, 94
Recycle of electronic waste Pieces 968899 2675587 59, 94
Total non-hazardous wastes Tonnes 2054.64 2137.32 59, 94

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2018 2021 2022 Report Pages
Consumption of packaging materials Tonnes 128355 110093.39 56
Consumption of packaging materials against revenue Tonnes/US dollars in millions 24.92 21.84 56, 94
SharkNinja carbon neutral operations achieved 64

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Direct energy consumption GJ 5185.43 95
Direct energy consumption - Gasoline GJ 1597.97 1601.04 66
Direct energy consumption - Natural gas GJ 3895.13 3584.39 66
Electricity consumption against revenue KWh/US dollars in millions 4706.86 4149.55 66, 95
Gasoline consumption GJ 1601.04 95
Indirect energy consumption KWh 20918773 95
Indirect energy consumption - Purchased electricity KWh 21534989 18183360 66
Indirect energy consumption - Renewable electricity for self-consumption KWh 2708188 2735413 66
Indirect energy consumption - Total KWh 24243177 20918773 66
Natural gas consumption GJ 3584.39 95
Photovoltaic power accessed to the grid kWh 318000 65
Photovoltaic power self-consumption rate 89% 65
Photovoltaic power utilized by Joyoung kWh 2735413 65
Purchased electricity KWh 18183360 95
Renewable electricity consumption KWh 2735413 95
Total photovoltaic power generated kWh 3053413 65

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Volume of waste water discharge Tonnes 176927.75 235464.65 59, 94
Volume of waste water discharge against revenue Tonnes/US dollars in millions 34.35 46.71 59, 94
Water consumption Tonnes 219616 250067.65 56, 94
Water consumption against revenue Tonnes/US dollars in millions 42.64 49.6 56, 94

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2021 2022 Report Pages
Paper packaging materials consumption Tonnes 99650.7 80685.45 56, 94
Plastic packaging materials consumption Tonnes 28704.3 29407.94 56, 94
Total consumption of packaging materials Tonnes 110093.39 94

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2021 2022 Report Pages
Cumulative area of trees planted square meters 27845 65
HKQAA-Hang Seng Sustainability Rating for JS Global Lifestyle A- A 11
HKQAA-Hang Seng Sustainability Rating peer outperformance for JS Global Lifestyle 80% 11

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2021 2022 Report Pages
FTSE Russell ESG Rating for JS Global Lifestyle 2.8 3.1 11
FTSE Russell ESG Rating industry average score 2.3 11

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 Report Pages
Employee turnover - Employees aged 29 and below % 26.27 100
Employee turnover - Employees aged 30-39 % 15.64 100
Employee turnover - Employees aged 40-49 % 13.99 100
Employee turnover - Employees aged 50 and above % 19.6 100
Employee turnover - Male employees % 20.34 100
Employee turnover - Middle management employees % 9.01 100
Employee turnover - Senior management employees % 15.22 100
Employees aged 29 and below Employees 1964 70, 98
Employees aged 30-39 Employees 2270 98
Employees aged 30–39 Employees 2270 70
Employees aged 40-49 Employees 1029 98
Employees aged 40–49 Employees 1029 70
Employees aged 50 and above Employees 398 70, 98
Employees in Europe Employees 465 70, 98
Employees in Hong Kong, Macau and Taiwan of China Employees 28 70, 98
Employees in Mainland China Employees 3837 70, 98
Employees in U.S. Employees 1075 98
Employees in other regions in Asia Employees 64 70, 98
Employees in other regions in the Americas Employees 192 70, 98
Employees in the U.S. Employees 1075 70
Female employees Employees 2165 70, 98
Full-time employees Employees 5503 70, 98
Junior management Employees 1054 70, 98
Junior management, among which, Female employees Employees 368 98
Junior management, female employees Employees 368 70
Male employees Employees 3496 70, 98
Middle management Employees 632 70, 98
Middle management, among which, Female employees Employees 186 98
Middle management, female employees Employees 186 70
New hires by gender: Female employees Employees 476 71
New hires by gender: Male employees Employees 606 71
New hires by rank: Junior management Employees 119 71
New hires by rank: Middle management Employees 69 71
New hires by rank: Senior management Employees 34 71
New hires by rank: Staff Employees 860 71
Number of JS Global Lifestyle employees in STEM positions 2338 29
Number of new female employees Employees 476 99
Number of new hires aged 29 and below Employees 541 99
Number of new hires aged 30-39 Employees 346 99
Number of new hires aged 40-49 Employees 149 99
Number of new hires aged 50 and above Employees 46 99
Number of new junior management employees Employees 119 99
Number of new male employees Employees 606 99
Number of new middle management employees Employees 69 99
Number of new senior management employees Employees 34 99
Part-time employees Employees 74 70, 98
Proportion of female employees in STEM positions % 27.2 74, 99
Proportion of female employees in revenue generating functions % 44.13 74, 99
Senior management Employees 192 70, 98
Senior management, among which, Female employees Employees 43 98
Senior management, female employees Employees 43 70
Staff Employees 3783 70, 98
Staff, among which, Female employees Employees 1568 98
Staff, female employees Employees 1568 70
Temporary employees Employees 84 70, 98
Total number of employees Employees 5661 98
Total number of new hires Employees 1082 99

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 Report Pages
Employee turnover - Europe % 18.49 100
Employee turnover - Female employees % 17.64 100
Employee turnover - Junior management employees % 9.76 100
Employee turnover - Other regions in the Americas % 18.75 100
Employee turnover - Staff % 20.86 100
Employee turnover - U.S. % 22.33 100
Employee turnover by age: 29 and below % 26.27 80
Employee turnover by age: 30-39 % 15.64 80
Employee turnover by age: 40-49 % 13.99 80
Employee turnover by age: 50 and above % 19.6 80
Employee turnover by gender: Female % 17.64 80
Employee turnover by gender: Male % 20.34 80
Employee turnover by rank: Junior management % 9.76 80
Employee turnover by rank: Middle management % 9.01 80
Employee turnover by rank: Senior management % 15.22 80
Employee turnover by rank: Staff % 20.86 80
Employee turnover by region: Europe % 18.49 80
Employee turnover by region: Hong Kong, Macau and Taiwan of China % 25 80
Employee turnover by region: Mainland China % 18.82 80
Employee turnover by region: Other regions in Asia % 3.13 80
Employee turnover by region: Other regions in the Americas % 18.75 80
Employee turnover by region: U.S. % 22.33 80
Employee turnover rate in Hong Kong, Macau and Taiwan of China % 25 101
Employee turnover rate in Mainland China % 18.82 101
Employee turnover rate in other regions in Asia % 3.13 101
Employee voluntary turnover % 15.74 101
New hires by age: 29 and below Employees 541 71
New hires by age: 30-39 Employees 346 71
New hires by age: 40-49 Employees 149 71
New hires by age: 50 and above Employees 46 71
Number of new staff hires Employees 860 99
Total employee turnover % 19.18 101
Total turnover rate % 19.18 80
Voluntary turnover rate % 15.74 80

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 2022 Report Pages
Work-related injury cases Cases 8 101
Work-related injury cases (employees) Cases 6 8 86

Lost days due to work injury.

Indicator Unit 2021 2022 Report Pages
Lost Time Injury Frequency Rate (LTIFR) Number/million working hours 0.71 101
Lost hours due to work injury (employees) Hour 183 784 86
Lost hours due to work-related injury Hours 784 101
Lost time injury frequency rate (LTIFR, employees) Number/million working hours 0.52 0.71 86

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 Report Pages
AIM project number of employees participated employees 85 76
Breakthrough project number of employees covered employees 2000 76
Employees passed TRIZ International certification Level 1 144 78
Employees passed TRIZ International certification Level 2 48 78
Proportion of female employees trained % 38.16 78, 100
Proportion of male employees trained % 61.84 78, 100
Proportion of management employees trained % 18.73 100
Proportion of staff trained % 81.77 78, 100
R&D investments US dollars in millions 225.3 96
RISE project number of employees participated employees 43 76
Spark Learning and Coffee Talks number of sessions provided sessions 19 76

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 Report Pages
AIM project total training duration hours 63 76
Average training hours of female employees Hour, Hours 40.8 78, 100
Average training hours of male employees Hour, Hours 42.78 78, 100
Average training hours of management employees Hours 17.68 100
Average training hours of staff Hour, Hours 47.82 78, 100
RISE project total training duration hours 96 76
Spark Learning and Coffee Talks total duration hours 9 76

Number of suppliers by geographical region.

Indicator Unit 2022 Report Pages
Household durables industry ranking in S&P CSA ESG rating 5 6
Number of key non-tier 1 suppliers supplier 100 44
Number of key suppliers supplier 138 44
Number of key suppliers Key non-tier 1 suppliers Suppliers 100 97
Number of key suppliers Key suppliers Suppliers 138 97
Number of key suppliers Key suppliers in Europe Suppliers 5 97
Number of key suppliers Key suppliers in Hong Kong, Macau and Taiwan of China Suppliers 4 97
Number of key suppliers Key suppliers in Mainland China Suppliers 105 97
Number of key suppliers Key suppliers in the U.S. Suppliers 5 97
Number of key suppliers Key tier 1 suppliers Suppliers 38 97
Number of key suppliers Other key suppliers in Asia Suppliers 19 97
Number of key suppliers Tier 1 suppliers Suppliers 293 97
Number of key suppliers in Europe supplier 5 44
Number of key suppliers in Hong Kong, Macau and Taiwan supplier 4 44
Number of key suppliers in Mainland China supplier 105 44
Number of key suppliers in the U.S. supplier 5 44
Number of key tier 1 suppliers supplier 38 44
Number of other key suppliers in Asia supplier 19 44
Number of tier 1 suppliers supplier 293 44

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2022 Report Pages
Supplier trainings Number of supplier trainings Trainings 51 97
Supplier trainings Number of suppliers covered by supplier trainings Suppliers 221 97
Supplier trainings Total hours of supplier trainings Hours 179.5 97

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 Report Pages
Customer satisfaction Joyoung Satisfaction rate of annual survey % 97.4 97
Customer satisfaction Joyoung Satisfaction rate of monthly manual return visits % 97.5 97
Customer satisfaction SharkNinja North America % 86.2 97
Customer satisfaction SharkNinja the U.K. % 89.5 97
Handling rate for complaints received on products and services % 100 97
Number of complaints and inquiries received about products and services Complaints and inquiries 2899661 96
Outperformance of peers in Hang Seng Sustainability Rating 80% 6
Outperformance of peers in S&P CSA ESG rating 94% 6

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2022 Report Pages
Amassed design patents owned by Joyoung Patents 1479 96
Amassed invention patents owned by Joyoung Patents 651 96
Amassed patents owned by Joyoung Patents 11648 96
Amassed utility model patents owned by Joyoung Patents 9518 96
Design patents applied for by Joyoung Patents 206 96
Design patents obtained by SharkNinja Patents 310 96
Invention patents applied for by Joyoung Patents 216 96
Invention patents obtained by SharkNinja Patents 147 96
Joyoung design patents amassed as of December 31 patents 1479 31
Joyoung design patents applied for patents 206 31
Joyoung invention patents amassed as of December 31 patents 651 31
Joyoung invention patents applied for patents 216 31
Joyoung patents applied for patents 1797 31
Joyoung software copyrights obtained copyrights 21 31
Joyoung total patents amassed as of December 31 patents 11648 31
Joyoung trademarks applied for trademarks 240 31
Joyoung utility model patents amassed as of December 31 patents 9518 31
Joyoung utility model patents applied for patents 1375 31
Patents applied for by Joyoung Patents 1797 96
Patents obtained by SharkNinja Patents 508 96
SharkNinja design patents obtained patents 310 31
SharkNinja invention patents obtained patents 147 31
SharkNinja patent licenses obtained licenses 508 31
SharkNinja total patents amassed as of December 31 patents 3000 31
SharkNinja total trademarks amassed as of December 31 trademarks 2700 31
SharkNinja trademarks registered trademarks 174 31
SharkNinja utility model patents obtained patents 51 31
Software copyrights obtained by Joyoung Copyrights 21 96
Trademarks applied for by Joyoung Trademarks 240 96
Trademarks obtained by SharkNinja Trademarks 174 96
Utility model patents applied for by Joyoung Patents 1375 96
Utility model patents obtained by SharkNinja Patents 51 96

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2022 Report Pages
Number of information security tests Tests 5 97

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2021 2022 Report Pages
S&P CSA ESG rating score 45 56 6
S&P Global Corporate Sustainability Assessment (CSA) industry ranking for JS Global Lifestyle th 5 11
S&P Global Corporate Sustainability Assessment (CSA) peer outperformance for JS Global Lifestyle 94% 11

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 Report Pages
Proportion of participation in anti-corruption training (Directors) % 100 96
Proportion of participation in anti-corruption training (Employees) % 100 96

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2021 2022 Report Pages
Industry ranking in 'Best ESG' election by Institutional Investor 3 6
Institutional Investor Best ESG election ranking for JS Global Lifestyle rd 3 11
S&P Global Corporate Sustainability Assessment (CSA) score for JS Global Lifestyle 45 56 11

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 Report Pages
Number of staff volunteers Person, Volunteers 725 93, 101
Time devoted to volunteer services Hour, Hours 5678.75 93, 101
Total payment for charity activities US dollars in millions 2.45 93, 101

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Direct GHG Emissions (Scope 1) Tonne CO2e 680.03 312.01
Indirect Energy Emissions (Scope 2) Tonne CO2e 11685.13 11041.12
Total GHG Emissions Tonne CO2e 152653.52 155283.86
Total GHG Emissions Intensity (By Revenue) Tonne CO2e/US dollars in millions 2.4 2.25
Total Other Indirect Energy Emissions (Scope 3) Tonne CO2e 140288.36 143930.73

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Total Hazardous Waste Tonnes 2.33 2.67
Total Hazardous Waste Intensity (By Revenue) Kg/US dollars in millions 0.45 0.53

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Non-Hazardous Waste (Domestic Waste) Tonnes 283.95 336.74
Non-Hazardous Waste (Electronic Waste) Tonnes 826.3 791.81
Non-Hazardous Waste (Kitchen Waste) Tonnes 112.5 36.21
Paper Waste Tonnes 280.74 291.94
Plastic Waste Tonnes 514.98 625.62
Total Non-Hazardous Waste Intensity (By Revenue) Kg/US dollars in millions 398.91 423.97

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Gasoline Consumption GJ 1597.97 1601.04
Grid Purchased Electricity Intensity (By Revenue) KWh/US dollars in millions 4706.86 4149.55
Natural Gas Consumption GJ 3895.13 3584.39
Purchased Electricity KWh 21534989 18183360
Renewable Energy Consumption KWh 2708188 2735413
Total Direct Energy Consumption GJ 5493.1 5185.43
Total Indirect Energy Consumption KWh 24243177 20918773

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Total Wastewater Discharge Tonnes 176927.75 235464.65
Wastewater Discharge Intensity Tonnes/US dollars in millions 34.35 46.71
Water Consumption Tonnes 219616 250067.65
Water Consumption Intensity (By Revenue) Tonnes/US dollars in millions 42.64 49.6

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2021 2022
Packaging Material Consumption (Paper) Tonnes 99650.7 80685.45
Packaging Material Consumption (Plastic) Tonnes 28704.3 29407.94
Packaging Materials Consumed Tonnes 99650.7 110093.39

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022
Number of Employees Aged 30-50 Employees 3299
Number of Employees Aged Above 50 Employees 398
Number of Employees Aged Below 30 Employees 1964
Number of Employees in Americas Employees 1267
Number of Employees in Asia (Excluding China) Employees 64
Number of Employees in Europe Employees 465
Number of Employees in Hong Kong Employees 28
Number of Employees in Hong Kong and Mainland China Employees 3865
Number of Employees in Mainland China Employees 3837
Number of Employees in United States Employees 1075
Number of Female Employees Employees 2165
Number of Full-time Employees Employees 5503
Number of General Employees Employees 3783
Number of General Employees (Female) Employees 1568
Number of Junior Management Employees Employees 1054
Number of Junior Management Employees (Female) Employees 368
Number of Male Employees Employees 3496
Number of Middle Management Employees Employees 632
Number of Middle Management Employees (Female) Employees 186
Number of New Employees Employees 1082
Number of New Employees (Above 50) Employees 46
Number of New Employees (Aged 30-50) Employees 495
Number of New Employees (Aged Below 30) Employees 541
Number of New Employees (Female) Employees 476
Number of New Employees (Male) Employees 606
Number of New Employees (Middle Management) Employees 69
Number of New Employees (Senior Management) Employees 34
Number of Part-time Employees Employees 74
Number of Senior Management Employees Employees 192
Number of Senior Management Employees (Female) Employees 43
Number of Temporary Workers Employees 84
Number of Total Employees Employees 5661
Percentage of Employees Aged 30-50 % 58.28
Percentage of Employees Aged Above 50 % 7.04
Percentage of Employees Aged Below 30 % 34.71
Percentage of Female Employees % 38.22
Percentage of Full-time Employees % 97.21
Percentage of General Employees % 66.86
Percentage of Junior Management Employees % 18.63
Percentage of Male Employees % 61.78
Percentage of Middle Management Employees % 11.17
Percentage of New Employees % 19.12
Percentage of Part-time Employees % 1.31
Percentage of Senior Management Employees % 3.39
Percentage of Temporary Workers % 1.48

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022
Turnover Rate of Employees Aged 30-50 % 14.815
Turnover Rate of Employees Aged Above 50 % 19.6
Turnover Rate of Employees Aged Below 30 % 26.27
Turnover Rate of Employees in Americas % 18.75
Turnover Rate of Employees in Asia (Excluding China) % 3.13
Turnover Rate of Employees in Europe % 18.49
Turnover Rate of Employees in Hong Kong % 25
Turnover Rate of Employees in Mainland China % 18.82
Turnover Rate of Employees in United States % 22.33
Turnover Rate of Female Employees % 17.64
Turnover Rate of General Employees % 20.86
Turnover Rate of Junior Management Employees % 9.76
Turnover Rate of Male Employees % 20.34
Turnover Rate of Middle Management Employees % 9.01
Turnover Rate of Senior Management Employees % 15.22
Turnover Rate of Total Employees % 19.18

Lost days due to work injury.

Standard Indicator Unit 2021 2022
Lost Time Injury Frequency Rate (Employees) Number/million working hours 0.52 0.71
Lost Time Injury Frequency Rate (LTIFR/LTIR) Number/million working hours 0.52 0.71

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit
Investment in Work Safety million RMB

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022
Percentage of Trained Female Employees % 38.16
Percentage of Trained General Employees % 81.77
Percentage of Trained Male Employees % 61.84
Percentage of Trained Senior Management % 18.73
R&D investments US dollars in millions 225.3

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022
Average Training Hours (Female) Hours 40.8
Average Training Hours (General Staff) Hours 47.82
Average Training Hours (Male) Hours 42.78
Average Training Hours (Senior Management) Hours 17.68
Total Training Hours Hours 168

Number of suppliers by geographical region.

Standard Indicator Unit 2022
Number of Suppliers in Asia (Excluding China) supplier 19
Number of Suppliers in Europe supplier 5
Number of Suppliers in Hong Kong supplier 4
Number of Suppliers in Mainland China supplier 105
Number of Suppliers in United States supplier 5
Number of Total Suppliers supplier 293

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2022
Number of Supplier Social Responsibility Training Sessions Trainings 51
Number of Suppliers Participating in ESG Training Suppliers 221

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022
Complaints Handling Rate % 100
Number of Complaints Dealt with Complaints 2899661
Total Number of Customer Complaints Complaints 2899661

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2022
Accumulative Number of Patent Applications patents 1797
Accumulative Number of Patents Granted patents 508
Number of Authorised Utility Model Patents patents 9569
Number of Intellectual Property Rights Obtained by the Company copyrights 21
Number of Invention Patents patents 798
Number of New Patent Applications patents 1797
Number of Patents Applied patents 1797
Number of Patents Granted patents 508
Number of Patents Held patents 14648
Number of Trademark Applications trademarks 240
Number of Trademark Registrations trademarks 174

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022
Anti-corruption Training Coverage among Directors and Management % 100
Coverage of Anti-corruption Training for Employees % 100

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022
Number of Employees Participating in Volunteer Activities Persons 725
Number of Registered Volunteers Persons 725
Number of Volunteers among Employees Persons 725
Total Public Welfare Donations US dollars 2450000
Total Social Investment US dollars 2450000
Total Volunteer Service Hours Hours 5678.75