2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Year: 2022
Published: 2023-04-27
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
GHG emission intensity (Scope 1) tCO2e/million of revenue 6.05 5.36 157
GHG emission intensity (Scope 2) tCO2e/million of revenue 19.61 23 157
GHG emissions (Scope 1) tCO2e 25271.66 21461.96 157
GHG emissions (Scope 2) tCO2e 81977.12 92124.44 157
GHG intensity tCO2e/million of revenue 25.66 28.36 157
Scope 1 GHG Emissions Intensity tCO2e/million revenue 9.75 6.05 5.36 135
Scope 1 GHG Emissions Proportion % 76.44 81.11 135
Scope 2 GHG Emissions Intensity tCO2e/million revenue 18.8 19.61 23 135
Scope 2 GHG Emissions Proportion % 23.56 18.89 135
Total GHG Emissions ktCO2e 107.25 113.57 135
Total emission of GHG tCO2e 107248.78 113586.4 157

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Waste catering oil generated tonnes 1406.49 1547.02 136, 137
Waste cooking oil Tonne 1406.49 1547.02 158

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Kitchen waste Tonne 17449.75 16159.59 158
Kitchen waste generated tonnes 17449.75 16159.59 137
Non-hazardous waste intensity Tonne/million of revenue 4.51 4.42 158
Plastic packaging bags material used Tonne 152.8 159.43 159
Total non-hazardous waste Tonne 18856.24 17706.61 158
Waste tube/bulbs Unit 11610 9396 158
Waste tube/bulbs intensity Unit/million of revenue 2.79 2.35 158

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Diesel consumption Liter 19011.35 158
Direct energy consumption MWh 16158.71 13672.63 143, 158
Direct energy consumption (gasoline) liters 2591.11 143
Direct energy consumption (gasoline, converted to MWh) MWh 22.96 143
Energy consumption by operation type - Brand stores MWh 147072.6 159186.56 143
Energy consumption by operation type - Offices MWh 925.05 1094.11 143
Energy consumption by operation type - Supply centers MWh 9107.51 10620.75 143
Gasoline consumption Liter 2859 2591.11 158
Indirect energy consumption MWh 140946.44 158395.34 143, 158
Natural gas consumption cubic meters, m³ 1612719.55 1380695.78 143, 158
Natural gas consumption (converted to MWh) MWh 13649.68 143
Total electricity consumption kWh 140946442.39 158395342.57 158
Total energy consumption MWh 157105.15 172067.98 158
Total energy consumption intensity MWh/million of revenue 37.59 42.96 158

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2022 Report Pages
Catering wastewater Tonne 2107246.7 2190165.65 157
Catering wastewater intensity Tonne/million of revenue 504.16 546.76 157
Total water consumption m³ 2679315.71 2819664.63 147, 159
Water Consumption Intensity m3/RMB million revenue 723.15 629.78 641.03 703.91 148
Water consumption by brand stores m³ 2573905.87 2676711.49 147
Water consumption by offices m³ 11226.84 15133.63 147
Water consumption by supply centers m³ 94183 127639.51 147
Water consumption intensity m³/million of revenue 641.03 703.91 159
Water consumption intensity per million of revenue m³/million revenue 703.91 147

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2021 2022 Report Pages
Environmental-friendly packaging materials as percentage of total packaging material procurement % 11.63 149
Environmental-friendly packaging materials purchased RMB 5398343.32 149
Increase in environmental-friendly packaging materials procurement compared to previous year % 2.28 149
Intensity of packaging material used Tonne/million of revenue 0.16 0.21 159
Meal boxes packaging material used Tonne 664.41 695.8 159
Packaging material usage by operation type - Brand stores kg 652937.05 679026.94 149
Packaging material usage by operation type - Offices kg 762 762 149
Packaging material usage by operation type - Supply centers kg 164271.62 175433.23 149
Packaging material usage by packaging type - Lunch box kg 664409.68 695796.54 149
Packaging material usage by packaging type - Plastic bag kg 152798.99 159425.64 149
Total amount of environmental-friendly packaging materials the Group purchased RMB5000000+ 17
Total packaging material used for finished products Tonne 817.21 855.22 159

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2022 Report Pages
MSCI ESG Ratings (October 2022) A 17

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 2022 Report Pages
Age Group - 29 and below Headcount 11196 12538 161
Age Group - 30-49 Headcount 2445 2512 161
Age Group - 50 and above Headcount 854 1140 161
Employee Age Distribution - 30 to 49 % 77.44 60
Employee Age Distribution - Above 50 % 7.04 60
Employee Age Distribution - Under 29 % 15.52 60
Employee Gender Ratio - Female % 32.00 60
Employee Gender Ratio - Male % 68.00 60
Employment Type - Management Headcount 121 140 161
Employment Type - Non-management Headcount 14374 16050 161
Gender - Female Headcount 4582 5181 161
Gender - Male Headcount 9913 11009 161
Geographical Region - Hong Kong, Macau and Taiwan Headcount 22 33 161
Geographical Region - Mainland China Headcount 14447 16002 161
Geographical Region - Overseas Headcount 26 155 161
Persons retired and rehired were employed 700 60
Proportion of female employees % 32% 60
The proportion of female in both the Board and employee levels has exceeded 30%+ 17
Total number of employees Headcount 14495 16190 161

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 Report Pages
2022 the Group’s Employee Satisfaction Survey (rated out of 10) 8.7 17
Employee Turnover Ratio by Age - 30 to 49 % 82.00 60
Employee Turnover Ratio by Age - Above 50 % 86.00 60
Employee Turnover Ratio by Age - Under 29 % 168.00 60
Employee Turnover Ratio by Gender - Female % 127.00 60
Employee Turnover Ratio by Gender - Male % 160.00 60
Female employee turnover rate Percentage 128 127 162
Male employee turnover rate Percentage 157 160 162
Total employee turnover rate Percentage 148 149 162
Turnover rate in Hong Kong, Macau and Taiwan Percentage 91 12 162
Turnover rate in Mainland China Percentage 148 151 162
Turnover rate in Overseas Percentage 35 34 162
Turnover rate of employees aged 29 and below Percentage 168 168 162
Turnover rate of employees aged 30-49 Percentage 80 82 162
Turnover rate of employees aged 50 and above Percentage 75 86 162

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 2022 Report Pages
Work-related injury Case 701 774 162

Lost days due to work injury.

Indicator Unit 2021 2022 Report Pages
Lost days due to work injury Day 5567 7604 162

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 Report Pages
Percentage of employees trained Percentage 100 100 163
Percentage of female in employees trained Percentage 31.61 32 163
Percentage of male in employees trained Percentage 68.39 68 163
Percentage of management in employees trained Percentage 0.83 0.86 163
Percentage of non-management in employees trained Percentage 99.17 99.14 163

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 2022 Report Pages
Average training hours for employees Hour 7 7 163
Average training hours for female employees Hour 7 7 163
Average training hours for male employees Hour 7 7 163
Average training hours for management Hour 42.43 7 163
Average training hours for non-management Hour 6.7 7 163

Number of suppliers by geographical region.

Indicator Unit 2021 2022 Report Pages
Number of cities in Canada with self-operated restaurants city 1 9
Number of cities in PRC with self-operated restaurants cities 109 9
Number of cities in Singapore with self-operated restaurants city 1 9
Number of self-operated restaurants restaurants 556 9
Number of suppliers in Southern China Entity 322 322 164
Number of suppliers in other overseas regions (including Hong Kong, Macau and Taiwan) Entity 6 9 164
Number of suppliers in other regions in Mainland China (except Southern China) Entity 91 110 164
Total number of suppliers Entity 419 441 164

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2021 Report Pages
Total weight of cat food distributed through online and offline stores kg 22885 139

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 2022 2023 Report Pages
Number of dining environment related complaints Case 15 26 164
Number of dishes related complaints Case 389 311 164
Number of food safety related complaints Case 125 159 164
Number of service related complaints Case 604 406 164
Total number of customers who exchanged for He Yingjun's small fish jerky and participated in the 'Fish for Fish' activity customers 12049 139
Total of new dishes were launched by different brands of the Group 190+ 17

Description of quality assurance process and recall procedures.

Indicator Unit 2021 2022 Report Pages
Number of audit projects conducted by Audit Department 9 34
Total number of cat food packs distributed through online and offline stores packs 122168 139

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2022 Report Pages
Number of whistleblower reports involving internal employees 13 34
Number of whistleblower reports involving suppliers 2 34
Number of whistleblower reports received 31 34

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2022 Report Pages
Average reading volume of integrity articles on Group Integrity WeChat public account reads 5700 35
Evaluation scores of the Group's sustainable development performance by stakeholders 4.78 28
Highest reading volume of integrity articles on Group Integrity WeChat public account reads 10000+ 35
Number of integrity promotion articles published on Group Integrity WeChat public account articles 6 35
Number of reports on violations published on Group Integrity WeChat public account reports 5 35
Number of whistleblower reports investigated and verified 15 34
Number of whistleblowing employees who received rewards 16 34
Survey participation rate increase percent 48% 28
Total rewards given to whistleblowing employees RMB 285690 34

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 Report Pages
Number of offline anti-corruption training sessions conducted sessions 23 35
Number of online anti-corruption training sessions conducted sessions 6 35
Number of participants in anti-corruption training sessions and campaigns participants 5000 35

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2022 Report Pages
Customer engagement rate growth compared to previous years percent 218% 28
Employee events held 49 60
Number of survey respondents indicating a high level of understanding of the Group’s sustainable development efforts 70+ 17
Respondents with certain level of understanding of the Group's sustainable development efforts percent 89% 28
Stakeholder Evaluation of the Group’s Sustainable Development Performance (rated out of 5) 4.78 17
Stakeholders with 'better understanding' and 'very well' - Customer count 103 28
Stakeholders with 'better understanding' and 'very well' - General staff count 52 28
Stakeholders with 'better understanding' and 'very well' - Management count 21 28
Stakeholders with 'better understanding' and 'very well' - Shareholder/investor count 2 28
Stakeholders with 'not much' and 'not at all' understanding - Customer count 10 28
Stakeholders with 'not much' and 'not at all' understanding - General staff count 18 28
Stakeholders with 'not much' and 'not at all' understanding - Shareholder/investor count 1 28
Stakeholders' understanding on the Group's ESG practices - Better understanding percent 32% 28
Stakeholders' understanding on the Group's ESG practices - General understanding percent 35% 28
Stakeholders' understanding on the Group's ESG practices - No opinion percent 3% 28
Stakeholders' understanding on the Group's ESG practices - Not at all percent 1% 28
Stakeholders' understanding on the Group's ESG practices - Not much percent 8% 28
Stakeholders' understanding on the Group's ESG practices - Very well percent 21% 28

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 2021-2023 2022 Report Pages
Charity donations Hundred thousand 3.33 8.48 165
The Nathan Foundation helped employees in needs (amount) RMB 1178404 60
The Nathan Foundation provided assistance to 60 employees in need, with aid totaling more than RMB1000000+ 17
Total weight of cat food donated to animal welfare organizations kg 22885 139

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Direct GHG Emissions (Scope 1) tCO2e 25271.66 21461.96
Indirect Energy Emissions (Scope 2) tCO2e 81977.12 92124.44
Scope 1 GHG Emissions Intensity (By Revenue) tCO2e/million revenue 9.75 6.05 5.36
Scope 2 GHG Emissions Intensity (By Revenue) tCO2e/million revenue 18.8 19.61 23
Total GHG Emissions tCO2e 107248.78 113586.4
Total GHG Emissions Intensity (By Revenue) tCO2e/million of revenue 25.66 28.36

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Total Hazardous Waste units 9396
Total Hazardous Waste Intensity (By Revenue) units per million of revenue 2.35

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Non-Hazardous Waste (Kitchen Waste) tonnes 17449.75 16159.59
Total Non-Hazardous Waste Intensity (By Revenue) tonnes per million of revenue 4.51 4.42

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Diesel Fuel Consumption Liter 19011.35 None
Energy Consumption Intensity (By Revenue) MWh/million of revenue 37.59 42.96
Gasoline Consumption Liter 2859 2591.11
Natural Gas Consumption m³ 1612719.55 1380695.78
Purchased Electricity kWh 140946442.39 158395342.57
Total Direct Energy Consumption MWh 16158.71 13672.63
Total Energy Consumption MWh 157105.15 172067.98
Total Indirect Energy Consumption MWh 140946.44 158395.34

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021 2022
Total Wastewater Discharge Tonne 2107246.7 2190165.65
Total Water Withdrawal m³ 2679315.71 2819664.63
Wastewater Discharge Intensity Tonne/million of revenue 504.16 546.76
Water Consumption m³ 2679315.71 2819664.63
Water Consumption Intensity (By Revenue) m3/RMB million revenue 723.15 629.78 641.03 703.91
Water Consumption in Office m³ 11226.84 15133.63

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2021 2022
Packaging Material Intensity (By Revenue) Tonne/million of revenue 0.16 0.21
Packaging Materials Consumed Tonne 817.21 855.22

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022
Number of Employees Aged 30-50 Headcount 2445 2512
Number of Employees Aged Above 50 Headcount 854 1140
Number of Employees Aged Below 30 Headcount 11196 12538
Number of Employees in Hong Kong Headcount 22 33
Number of Employees in Mainland China Headcount 14447 16002
Number of Employees in Overseas Headcount 26 155
Number of Female Employees Headcount 4582 5181
Number of Male Employees Headcount 9913 11009
Number of Total Employees Headcount 14495 16190
Percentage of Employees Aged 30-50 % 77.44
Percentage of Employees Aged Above 50 % 7.04
Percentage of Employees Aged Below 30 % 15.52
Percentage of Female Employees % 32
Percentage of Male Employees % 68

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022
Turnover Rate of Employees Aged 30-50 Percentage 80 82
Turnover Rate of Employees Aged Above 50 Percentage 75 86
Turnover Rate of Employees Aged Below 30 Percentage 168 168
Turnover Rate of Employees in Hong Kong Percentage 91 12
Turnover Rate of Employees in Mainland China Percentage 148 151
Turnover Rate of Employees in Overseas Percentage 35 34
Turnover Rate of Female Employees Percentage 128 127
Turnover Rate of Male Employees Percentage 157 160
Turnover Rate of Total Employees Percentage 148 149

Lost days due to work injury.

Standard Indicator Unit 2021 2022
Lost Days Due to Work-related Injuries Day 5567 7604

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021 2022
Percentage of Employees Trained Percentage 100 100
Percentage of Trained Female Employees Percentage 31.61 32
Percentage of Trained General Employees Percentage 99.17 99.14
Percentage of Trained Male Employees Percentage 68.39 68
Percentage of Trained Senior Management Percentage 0.83 0.86

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021 2022
Average Training Hours (Female) Hour 7 7
Average Training Hours (General Staff) Hour 6.7 7
Average Training Hours (Male) Hour 7 7
Average Training Hours (Senior Management) Hour 42.43 7
Average Training Hours per Employee Hour 7 7

Number of suppliers by geographical region.

Standard Indicator Unit 2021 2022
Number of Suppliers in Mainland China Entity 413 432
Number of Suppliers in South China Entity 322 322
Number of Total Suppliers Entity 419 441

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021 2022
Complaint Growth Rate % None -20.36
Number of Product Health and Safety Complaints Case 125 159
Number of Products and Service Related Complaints Case 389 311
Total Number of Customer Complaints Case 1133 902

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022
Number of Anti-corruption Training Session sessions 29
Number of People Participated in Ethical Standards and Anti-corruption Training participants 5000

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021 2022
Total In-kind Donations million RMB
Total Public Welfare Donations RMB 333000 848000