2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
GHG emission intensity (Scope 1) | tCO2e/million of revenue | 6.05 | 5.36 | 157 | |
GHG emission intensity (Scope 2) | tCO2e/million of revenue | 19.61 | 23 | 157 | |
GHG emissions (Scope 1) | tCO2e | 25271.66 | 21461.96 | 157 | |
GHG emissions (Scope 2) | tCO2e | 81977.12 | 92124.44 | 157 | |
GHG intensity | tCO2e/million of revenue | 25.66 | 28.36 | 157 | |
Scope 1 GHG Emissions Intensity | tCO2e/million revenue | 9.75 | 6.05 | 5.36 | 135 |
Scope 1 GHG Emissions Proportion | % | 76.44 | 81.11 | 135 | |
Scope 2 GHG Emissions Intensity | tCO2e/million revenue | 18.8 | 19.61 | 23 | 135 |
Scope 2 GHG Emissions Proportion | % | 23.56 | 18.89 | 135 | |
Total GHG Emissions | ktCO2e | 107.25 | 113.57 | 135 | |
Total emission of GHG | tCO2e | 107248.78 | 113586.4 | 157 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Waste catering oil generated | tonnes | 1406.49 | 1547.02 | 136, 137 |
Waste cooking oil | Tonne | 1406.49 | 1547.02 | 158 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Kitchen waste | Tonne | 17449.75 | 16159.59 | 158 |
Kitchen waste generated | tonnes | 17449.75 | 16159.59 | 137 |
Non-hazardous waste intensity | Tonne/million of revenue | 4.51 | 4.42 | 158 |
Plastic packaging bags material used | Tonne | 152.8 | 159.43 | 159 |
Total non-hazardous waste | Tonne | 18856.24 | 17706.61 | 158 |
Waste tube/bulbs | Unit | 11610 | 9396 | 158 |
Waste tube/bulbs intensity | Unit/million of revenue | 2.79 | 2.35 | 158 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Diesel consumption | Liter | 19011.35 | 158 | |
Direct energy consumption | MWh | 16158.71 | 13672.63 | 143, 158 |
Direct energy consumption (gasoline) | liters | 2591.11 | 143 | |
Direct energy consumption (gasoline, converted to MWh) | MWh | 22.96 | 143 | |
Energy consumption by operation type - Brand stores | MWh | 147072.6 | 159186.56 | 143 |
Energy consumption by operation type - Offices | MWh | 925.05 | 1094.11 | 143 |
Energy consumption by operation type - Supply centers | MWh | 9107.51 | 10620.75 | 143 |
Gasoline consumption | Liter | 2859 | 2591.11 | 158 |
Indirect energy consumption | MWh | 140946.44 | 158395.34 | 143, 158 |
Natural gas consumption | cubic meters, m³ | 1612719.55 | 1380695.78 | 143, 158 |
Natural gas consumption (converted to MWh) | MWh | 13649.68 | 143 | |
Total electricity consumption | kWh | 140946442.39 | 158395342.57 | 158 |
Total energy consumption | MWh | 157105.15 | 172067.98 | 158 |
Total energy consumption intensity | MWh/million of revenue | 37.59 | 42.96 | 158 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2019 | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|---|
Catering wastewater | Tonne | 2107246.7 | 2190165.65 | 157 | ||
Catering wastewater intensity | Tonne/million of revenue | 504.16 | 546.76 | 157 | ||
Total water consumption | m³ | 2679315.71 | 2819664.63 | 147, 159 | ||
Water Consumption Intensity | m3/RMB million revenue | 723.15 | 629.78 | 641.03 | 703.91 | 148 |
Water consumption by brand stores | m³ | 2573905.87 | 2676711.49 | 147 | ||
Water consumption by offices | m³ | 11226.84 | 15133.63 | 147 | ||
Water consumption by supply centers | m³ | 94183 | 127639.51 | 147 | ||
Water consumption intensity | m³/million of revenue | 641.03 | 703.91 | 159 | ||
Water consumption intensity per million of revenue | m³/million revenue | 703.91 | 147 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Environmental-friendly packaging materials as percentage of total packaging material procurement | % | 11.63 | 149 | |
Environmental-friendly packaging materials purchased | RMB | 5398343.32 | 149 | |
Increase in environmental-friendly packaging materials procurement compared to previous year | % | 2.28 | 149 | |
Intensity of packaging material used | Tonne/million of revenue | 0.16 | 0.21 | 159 |
Meal boxes packaging material used | Tonne | 664.41 | 695.8 | 159 |
Packaging material usage by operation type - Brand stores | kg | 652937.05 | 679026.94 | 149 |
Packaging material usage by operation type - Offices | kg | 762 | 762 | 149 |
Packaging material usage by operation type - Supply centers | kg | 164271.62 | 175433.23 | 149 |
Packaging material usage by packaging type - Lunch box | kg | 664409.68 | 695796.54 | 149 |
Packaging material usage by packaging type - Plastic bag | kg | 152798.99 | 159425.64 | 149 |
Total amount of environmental-friendly packaging materials the Group purchased | RMB5000000+ | 17 | ||
Total packaging material used for finished products | Tonne | 817.21 | 855.22 | 159 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
MSCI ESG Ratings (October 2022) | A | 17 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Age Group - 29 and below | Headcount | 11196 | 12538 | 161 |
Age Group - 30-49 | Headcount | 2445 | 2512 | 161 |
Age Group - 50 and above | Headcount | 854 | 1140 | 161 |
Employee Age Distribution - 30 to 49 | % | 77.44 | 60 | |
Employee Age Distribution - Above 50 | % | 7.04 | 60 | |
Employee Age Distribution - Under 29 | % | 15.52 | 60 | |
Employee Gender Ratio - Female | % | 32.00 | 60 | |
Employee Gender Ratio - Male | % | 68.00 | 60 | |
Employment Type - Management | Headcount | 121 | 140 | 161 |
Employment Type - Non-management | Headcount | 14374 | 16050 | 161 |
Gender - Female | Headcount | 4582 | 5181 | 161 |
Gender - Male | Headcount | 9913 | 11009 | 161 |
Geographical Region - Hong Kong, Macau and Taiwan | Headcount | 22 | 33 | 161 |
Geographical Region - Mainland China | Headcount | 14447 | 16002 | 161 |
Geographical Region - Overseas | Headcount | 26 | 155 | 161 |
Persons retired and rehired were employed | 700 | 60 | ||
Proportion of female employees | % | 32% | 60 | |
The proportion of female in both the Board and employee levels has exceeded | 30%+ | 17 | ||
Total number of employees | Headcount | 14495 | 16190 | 161 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
2022 the Group’s Employee Satisfaction Survey (rated out of 10) | 8.7 | 17 | ||
Employee Turnover Ratio by Age - 30 to 49 | % | 82.00 | 60 | |
Employee Turnover Ratio by Age - Above 50 | % | 86.00 | 60 | |
Employee Turnover Ratio by Age - Under 29 | % | 168.00 | 60 | |
Employee Turnover Ratio by Gender - Female | % | 127.00 | 60 | |
Employee Turnover Ratio by Gender - Male | % | 160.00 | 60 | |
Female employee turnover rate | Percentage | 128 | 127 | 162 |
Male employee turnover rate | Percentage | 157 | 160 | 162 |
Total employee turnover rate | Percentage | 148 | 149 | 162 |
Turnover rate in Hong Kong, Macau and Taiwan | Percentage | 91 | 12 | 162 |
Turnover rate in Mainland China | Percentage | 148 | 151 | 162 |
Turnover rate in Overseas | Percentage | 35 | 34 | 162 |
Turnover rate of employees aged 29 and below | Percentage | 168 | 168 | 162 |
Turnover rate of employees aged 30-49 | Percentage | 80 | 82 | 162 |
Turnover rate of employees aged 50 and above | Percentage | 75 | 86 | 162 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Work-related injury | Case | 701 | 774 | 162 |
Lost days due to work injury.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Lost days due to work injury | Day | 5567 | 7604 | 162 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Percentage of employees trained | Percentage | 100 | 100 | 163 |
Percentage of female in employees trained | Percentage | 31.61 | 32 | 163 |
Percentage of male in employees trained | Percentage | 68.39 | 68 | 163 |
Percentage of management in employees trained | Percentage | 0.83 | 0.86 | 163 |
Percentage of non-management in employees trained | Percentage | 99.17 | 99.14 | 163 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Average training hours for employees | Hour | 7 | 7 | 163 |
Average training hours for female employees | Hour | 7 | 7 | 163 |
Average training hours for male employees | Hour | 7 | 7 | 163 |
Average training hours for management | Hour | 42.43 | 7 | 163 |
Average training hours for non-management | Hour | 6.7 | 7 | 163 |
Number of suppliers by geographical region.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Number of cities in Canada with self-operated restaurants | city | 1 | 9 | |
Number of cities in PRC with self-operated restaurants | cities | 109 | 9 | |
Number of cities in Singapore with self-operated restaurants | city | 1 | 9 | |
Number of self-operated restaurants | restaurants | 556 | 9 | |
Number of suppliers in Southern China | Entity | 322 | 322 | 164 |
Number of suppliers in other overseas regions (including Hong Kong, Macau and Taiwan) | Entity | 6 | 9 | 164 |
Number of suppliers in other regions in Mainland China (except Southern China) | Entity | 91 | 110 | 164 |
Total number of suppliers | Entity | 419 | 441 | 164 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Indicator | Unit | 2021 | Report Pages |
---|---|---|---|
Total weight of cat food distributed through online and offline stores | kg | 22885 | 139 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
Number of dining environment related complaints | Case | 15 | 26 | 164 | |
Number of dishes related complaints | Case | 389 | 311 | 164 | |
Number of food safety related complaints | Case | 125 | 159 | 164 | |
Number of service related complaints | Case | 604 | 406 | 164 | |
Total number of customers who exchanged for He Yingjun's small fish jerky and participated in the 'Fish for Fish' activity | customers | 12049 | 139 | ||
Total of new dishes were launched by different brands of the Group | 190+ | 17 |
Description of quality assurance process and recall procedures.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Number of audit projects conducted by Audit Department | 9 | 34 | ||
Total number of cat food packs distributed through online and offline stores | packs | 122168 | 139 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Number of whistleblower reports involving internal employees | 13 | 34 | |
Number of whistleblower reports involving suppliers | 2 | 34 | |
Number of whistleblower reports received | 31 | 34 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Average reading volume of integrity articles on Group Integrity WeChat public account | reads | 5700 | 35 |
Evaluation scores of the Group's sustainable development performance by stakeholders | 4.78 | 28 | |
Highest reading volume of integrity articles on Group Integrity WeChat public account | reads | 10000+ | 35 |
Number of integrity promotion articles published on Group Integrity WeChat public account | articles | 6 | 35 |
Number of reports on violations published on Group Integrity WeChat public account | reports | 5 | 35 |
Number of whistleblower reports investigated and verified | 15 | 34 | |
Number of whistleblowing employees who received rewards | 16 | 34 | |
Survey participation rate increase | percent | 48% | 28 |
Total rewards given to whistleblowing employees | RMB | 285690 | 34 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Number of offline anti-corruption training sessions conducted | sessions | 23 | 35 |
Number of online anti-corruption training sessions conducted | sessions | 6 | 35 |
Number of participants in anti-corruption training sessions and campaigns | participants | 5000 | 35 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Customer engagement rate growth compared to previous years | percent | 218% | 28 |
Employee events held | 49 | 60 | |
Number of survey respondents indicating a high level of understanding of the Group’s sustainable development efforts | 70+ | 17 | |
Respondents with certain level of understanding of the Group's sustainable development efforts | percent | 89% | 28 |
Stakeholder Evaluation of the Group’s Sustainable Development Performance (rated out of 5) | 4.78 | 17 | |
Stakeholders with 'better understanding' and 'very well' - Customer | count | 103 | 28 |
Stakeholders with 'better understanding' and 'very well' - General staff | count | 52 | 28 |
Stakeholders with 'better understanding' and 'very well' - Management | count | 21 | 28 |
Stakeholders with 'better understanding' and 'very well' - Shareholder/investor | count | 2 | 28 |
Stakeholders with 'not much' and 'not at all' understanding - Customer | count | 10 | 28 |
Stakeholders with 'not much' and 'not at all' understanding - General staff | count | 18 | 28 |
Stakeholders with 'not much' and 'not at all' understanding - Shareholder/investor | count | 1 | 28 |
Stakeholders' understanding on the Group's ESG practices - Better understanding | percent | 32% | 28 |
Stakeholders' understanding on the Group's ESG practices - General understanding | percent | 35% | 28 |
Stakeholders' understanding on the Group's ESG practices - No opinion | percent | 3% | 28 |
Stakeholders' understanding on the Group's ESG practices - Not at all | percent | 1% | 28 |
Stakeholders' understanding on the Group's ESG practices - Not much | percent | 8% | 28 |
Stakeholders' understanding on the Group's ESG practices - Very well | percent | 21% | 28 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2021 | 2021-2023 | 2022 | Report Pages |
---|---|---|---|---|---|
Charity donations | Hundred thousand | 3.33 | 8.48 | 165 | |
The Nathan Foundation helped employees in needs (amount) | RMB | 1178404 | 60 | ||
The Nathan Foundation provided assistance to 60 employees in need, with aid totaling more than | RMB1000000+ | 17 | |||
Total weight of cat food donated to animal welfare organizations | kg | 22885 | 139 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | tCO2e | 25271.66 | 21461.96 | |
Indirect Energy Emissions (Scope 2) | tCO2e | 81977.12 | 92124.44 | |
Scope 1 GHG Emissions Intensity (By Revenue) | tCO2e/million revenue | 9.75 | 6.05 | 5.36 |
Scope 2 GHG Emissions Intensity (By Revenue) | tCO2e/million revenue | 18.8 | 19.61 | 23 |
Total GHG Emissions | tCO2e | 107248.78 | 113586.4 | |
Total GHG Emissions Intensity (By Revenue) | tCO2e/million of revenue | 25.66 | 28.36 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 |
---|---|---|
Total Hazardous Waste | units | 9396 |
Total Hazardous Waste Intensity (By Revenue) | units per million of revenue | 2.35 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Non-Hazardous Waste (Kitchen Waste) | tonnes | 17449.75 | 16159.59 |
Total Non-Hazardous Waste Intensity (By Revenue) | tonnes per million of revenue | 4.51 | 4.42 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Diesel Fuel Consumption | Liter | 19011.35 | None |
Energy Consumption Intensity (By Revenue) | MWh/million of revenue | 37.59 | 42.96 |
Gasoline Consumption | Liter | 2859 | 2591.11 |
Natural Gas Consumption | m³ | 1612719.55 | 1380695.78 |
Purchased Electricity | kWh | 140946442.39 | 158395342.57 |
Total Direct Energy Consumption | MWh | 16158.71 | 13672.63 |
Total Energy Consumption | MWh | 157105.15 | 172067.98 |
Total Indirect Energy Consumption | MWh | 140946.44 | 158395.34 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2019 | 2020 | 2021 | 2022 |
---|---|---|---|---|---|
Total Wastewater Discharge | Tonne | 2107246.7 | 2190165.65 | ||
Total Water Withdrawal | m³ | 2679315.71 | 2819664.63 | ||
Wastewater Discharge Intensity | Tonne/million of revenue | 504.16 | 546.76 | ||
Water Consumption | m³ | 2679315.71 | 2819664.63 | ||
Water Consumption Intensity (By Revenue) | m3/RMB million revenue | 723.15 | 629.78 | 641.03 | 703.91 |
Water Consumption in Office | m³ | 11226.84 | 15133.63 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Packaging Material Intensity (By Revenue) | Tonne/million of revenue | 0.16 | 0.21 |
Packaging Materials Consumed | Tonne | 817.21 | 855.22 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Number of Employees Aged 30-50 | Headcount | 2445 | 2512 |
Number of Employees Aged Above 50 | Headcount | 854 | 1140 |
Number of Employees Aged Below 30 | Headcount | 11196 | 12538 |
Number of Employees in Hong Kong | Headcount | 22 | 33 |
Number of Employees in Mainland China | Headcount | 14447 | 16002 |
Number of Employees in Overseas | Headcount | 26 | 155 |
Number of Female Employees | Headcount | 4582 | 5181 |
Number of Male Employees | Headcount | 9913 | 11009 |
Number of Total Employees | Headcount | 14495 | 16190 |
Percentage of Employees Aged 30-50 | % | 77.44 | |
Percentage of Employees Aged Above 50 | % | 7.04 | |
Percentage of Employees Aged Below 30 | % | 15.52 | |
Percentage of Female Employees | % | 32 | |
Percentage of Male Employees | % | 68 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Turnover Rate of Employees Aged 30-50 | Percentage | 80 | 82 |
Turnover Rate of Employees Aged Above 50 | Percentage | 75 | 86 |
Turnover Rate of Employees Aged Below 30 | Percentage | 168 | 168 |
Turnover Rate of Employees in Hong Kong | Percentage | 91 | 12 |
Turnover Rate of Employees in Mainland China | Percentage | 148 | 151 |
Turnover Rate of Employees in Overseas | Percentage | 35 | 34 |
Turnover Rate of Female Employees | Percentage | 128 | 127 |
Turnover Rate of Male Employees | Percentage | 157 | 160 |
Turnover Rate of Total Employees | Percentage | 148 | 149 |
Lost days due to work injury.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Lost Days Due to Work-related Injuries | Day | 5567 | 7604 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Percentage of Employees Trained | Percentage | 100 | 100 |
Percentage of Trained Female Employees | Percentage | 31.61 | 32 |
Percentage of Trained General Employees | Percentage | 99.17 | 99.14 |
Percentage of Trained Male Employees | Percentage | 68.39 | 68 |
Percentage of Trained Senior Management | Percentage | 0.83 | 0.86 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Average Training Hours (Female) | Hour | 7 | 7 |
Average Training Hours (General Staff) | Hour | 6.7 | 7 |
Average Training Hours (Male) | Hour | 7 | 7 |
Average Training Hours (Senior Management) | Hour | 42.43 | 7 |
Average Training Hours per Employee | Hour | 7 | 7 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Number of Suppliers in Mainland China | Entity | 413 | 432 |
Number of Suppliers in South China | Entity | 322 | 322 |
Number of Total Suppliers | Entity | 419 | 441 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Complaint Growth Rate | % | None | -20.36 |
Number of Product Health and Safety Complaints | Case | 125 | 159 |
Number of Products and Service Related Complaints | Case | 389 | 311 |
Total Number of Customer Complaints | Case | 1133 | 902 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2022 |
---|---|---|
Number of Anti-corruption Training Session | sessions | 29 |
Number of People Participated in Ethical Standards and Anti-corruption Training | participants | 5000 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Total In-kind Donations | million RMB | ||
Total Public Welfare Donations | RMB | 333000 | 848000 |