Environmental, Social and Governance Report 2022

Year: 2022
Published: 2023-04-27
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2021 2022 Report Pages
Nitrogen oxides (NOx) emissions Tonne 7.7 6.32 29
Particulate matter (PM) emissions Tonne 0.008 0.003 29
Sulfur oxides (SOx) emissions Tonne 0.95 0.84 29

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Direct emissions (Scope 1) Tonne CO₂ 10362.57 8577.83 30
GHG emission reduction from owned trees Tonne CO₂ 259.9 259.9 30
Indirect emissions (Scope 2) Tonne CO₂ 325293.12 337507.71 30
Total GHG emissions Tonne CO₂ 335395.78 345825.64 30
Total GHG emissions per thousand RMB income from property rental and management services (Scope 1 and Scope 2) Tonne CO₂ 0.14 0.14 30

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Battery Tonne 2.94 2.18 31
Hazardous waste generation per thousand RMB income from property rental and management services Tonne 0.000006 0.000005 31
Mercury-containing lamp Tonne 7.1 6.13 31
Printer cartridge Tonne 0.51 0.42 31
Total hazardous waste generation Tonne 15.45 13.31 31

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Electronic waste Tonne 3.31 2.19 31
Food waste Tonne 1548.9 812.55 30
General waste Tonne 5964.33 3807.89 30
Non-hazardous waste generation per thousand RMB income from property rental and management services Tonne 0.003 0.002 30
Recycled glass bottle Tonne 8.2 8.8 32
Recycled metal Tonne 22.27 13.53 32
Recycled paper Tonne 103.01 73.92 32
Recycled plastic bottle Tonne 57.37 48.16 32
Total non-hazardous waste generation Tonne 7513.22 4620.44 30

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Diesel MWh 113.28 133.77 31
Energy consumption per thousand RMB income from property rental and management services MWh 0.25 0.25 31
Natural gas MWh 51316.67 42664.14 31
Petrol MWh 297.65 51.79 31
Purchased electricity MWh 559884.88 591807.3 31
Total energy consumption MWh 611613.4 634656.99 31

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 Report Pages
Amount of water discharged into the natural environment after pre-treatment by the Group 970835.84 686317.32 32
Consumption of circulating water (reclaimed water and cooling water) 331969.5 412908 32
Consumption of municipal water (tap water) 7642744.91 7598913.32 32
Total amount of wastewater discharged Tonne 7177242.97 7210639.19 31
Total water consumption 6671930.07 6912596 32
Total water usage 7974714.41 8011821.32 32
Water consumption per thousand RMB income from property rental and management services 2.71 3.14 32

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2021 2022 Report Pages
Chemical container Tonne 1.6 2.39 31
Owned trees with the height of 5 meters or above Number of trees 10900 10900 32

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 2022 Report Pages
Employees 20 or below Number of people 56 11 33
Employees 21-30 years old Number of people 2397 1850 33
Employees 31-40 years old Number of people 2856 2525 33
Employees 41-50 years old Number of people 1257 1085 33
Employees above 50 years old Number of people 320 255 33
Employees in Mainland China Number of people 6886 5726 33
Employees with Bachelor's degree Number of people 1746 1475 33
Employees with College degree Number of people 2406 2178 33
Employees with Master's degree or above Number of people 101 65 33
Employees with Secondary schools education Number of people 910 747 33
Employees with other education Number of people 1723 1261 33
Female employees Number of people 2595 2142 33
Full-time employees Number of people 6886 5726 33
Male employees Number of people 4291 3584 33
Percentage of employees 20 or below % 54.47 78.85 34
Percentage of employees 21-30 years old % 41.22 45.46 34
Percentage of employees 31-40 years old % 35.7 36.92 34
Percentage of employees 41-50 years old % 27.51 37.03 34
Percentage of employees above 50 years old % 27.77 43.46 34
Percentage of employees in Mainland China % 36.36 40.48 34
Total number of employees Number of people 6886 5726 33

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 Report Pages
Employee turnover rate % 36.36 40.48 33
Employee turnover rate for female employees % 35.85 39.85 33
Employee turnover rate for male employees % 36.66 40.86 33

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 Report Pages
Person-times of female employees receiving training related to career development Person 1772 1324 34
Person-times of general employees receiving training related to career development Person 3264 3568 34
Person-times of male employees receiving training related to career development Person 3026 2423 34
Person-times of middle level employees receiving training related to career development Person 1174 736 34
Person-times of senior level employees receiving training related to career development Person 356 239 34

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 2022 Report Pages
Average number of hours per female employee attended career development-related training Hours 17.08 24.35 34
Average number of hours per general employee attended career development-related training Hours 18.46 19.45 34
Average number of hours per male employee attended career development-related training Hours 18.21 22.11 34
Average number of hours per middle level employee attended career development-related training Hours 11.41 55.39 34
Average number of hours per senior level employee attended career development-related training Hours 75.61 91.24 34

Number of suppliers by geographical region.

Indicator Unit 2021 2022 Report Pages
Number of suppliers by geographical region - Mainland China Number of suppliers 92 107 35

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2021 2022 Report Pages
Number of suppliers where the supply chain management practices are being implemented Number of suppliers 92 107 35

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 2022 Report Pages
Average customer satisfaction of the Commercial Sector % 96.2 96.2 29
Average customer satisfaction of the Property Management Centre % 87.2 87.3 29
Number of received complaints related to products and services Number of cases 2599 2956 29

The types of emissions and respective emissions data.

Standard Indicator Unit 2021 2022
Airborne Particulate Matter (PM) Emissions Tonne 0.008 0.003
NOₓ Emissions Tonne 7.7 6.32
SOₓ Emissions Tonne 0.95 0.84

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Direct GHG Emissions (Scope 1) Tonne CO₂ 10362.57 8577.83
GHG Removals from Newly Planted Trees Tonne CO₂ 259.9 259.9
Indirect Energy Emissions (Scope 2) Tonne CO₂ 325293.12 337507.71
Total GHG Emissions Tonne CO₂ 335395.78 345825.64

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Hazardous Waste (Used Batteries) Tonne 2.94 2.18
Total Hazardous Waste Tonne 15.45 13.31
Total Hazardous Waste Intensity (By Revenue) Tonne 0.000006 0.000005

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Glass Waste Tonne 8.2 8.8
Non-Hazardous Waste (Domestic Waste) Tonne 5964.33 3807.89
Non-Hazardous Waste (Electronic Waste) Tonne 3.31 2.19
Non-Hazardous Waste (Kitchen Waste) Tonne 1548.9 812.55
Non-Hazardous Waste Recycled Tonne 190.85 144.41
Paper Waste Tonne 103.01 73.92
Plastic Waste Tonne 57.37 48.16
Total Non-Hazardous Waste Disposed Tonne 7513.22 4620.44
Total Non-Hazardous Waste Intensity (By Revenue) Tonne per thousand RMB 0.003 0.002

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Diesel Fuel Consumption MWh 113.28 133.77
Energy Consumption Intensity (By Revenue) MWh 0.25 0.25
Gasoline Consumption MWh 297.65 51.79
Natural Gas Consumption MWh 51316.67 42664.14
Purchased Electricity MWh 559884.88 591807.3
Total Energy Consumption MWh 611613.4 634656.99

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022
Municipal Water Consumption 7642744.91 7598913.32
Recycled Water Usage 331969.5 412908
Total Wastewater Discharge Tonne 7177242.97 7210639.19
Total Water Withdrawal 7974714.41 8011821.32
Water Consumption 6671930.07 6912596
Water Consumption Intensity (By Revenue) 2.71 3.14

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022
Number of Bachelor's Degree Employees Number of people 1746 1475
Number of Employees Aged 30-50 Number of people 4113 3610
Number of Employees Aged Above 50 Number of people 320 255
Number of Employees Aged Below 30 Number of people 2453 1861
Number of Employees in Mainland China Number of people 6886 5726
Number of Female Employees Number of people 2595 2142
Number of Full-time Employees Number of people 6886 5726
Number of Male Employees Number of people 4291 3584
Number of Master's Degree Employees Number of people 101 65
Number of Total Employees Number of people 6886 5726
Percentage of Employees in Mainland China % 36.36 40.48

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022
Turnover Rate of Female Employees % 35.85 39.85
Turnover Rate of Male Employees % 36.66 40.86
Turnover Rate of Total Employees % 36.36 40.48

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021 2022
Percentage of Trained Female Employees percent_of_trained_employees 1772 1324
Percentage of Trained General Employees percent_of_trained_employees 3264 3568
Percentage of Trained Male Employees percent_of_trained_employees 3026 2423
Percentage of Trained Middle Management percent_of_trained_employees 1174 736
Percentage of Trained Senior Management percent_of_trained_employees 356 239

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021 2022
Average Training Hours (Female) Hours 17.08 24.35
Average Training Hours (General Staff) Hours 18.46 19.45
Average Training Hours (Male) Hours 18.21 22.11
Average Training Hours (Middle Management) Hours 11.41 55.39
Average Training Hours (Senior Management) Hours 75.61 91.24

Number of suppliers by geographical region.

Standard Indicator Unit 2021 2022
Number of Suppliers in Mainland China Number of suppliers 92 107

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021 2022
Complaint Growth Rate % 13.74
Number of Products and Service Related Complaints Number of cases 2599 2956
Total Number of Customer Complaints Number of cases 2599 2956