Environmental, Social and Governance Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Nitrogen oxides (NOx) emissions | Tonne | 7.7 | 6.32 | 29 |
Particulate matter (PM) emissions | Tonne | 0.008 | 0.003 | 29 |
Sulfur oxides (SOx) emissions | Tonne | 0.95 | 0.84 | 29 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Direct emissions (Scope 1) | Tonne CO₂ | 10362.57 | 8577.83 | 30 |
GHG emission reduction from owned trees | Tonne CO₂ | 259.9 | 259.9 | 30 |
Indirect emissions (Scope 2) | Tonne CO₂ | 325293.12 | 337507.71 | 30 |
Total GHG emissions | Tonne CO₂ | 335395.78 | 345825.64 | 30 |
Total GHG emissions per thousand RMB income from property rental and management services (Scope 1 and Scope 2) | Tonne CO₂ | 0.14 | 0.14 | 30 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Battery | Tonne | 2.94 | 2.18 | 31 |
Hazardous waste generation per thousand RMB income from property rental and management services | Tonne | 0.000006 | 0.000005 | 31 |
Mercury-containing lamp | Tonne | 7.1 | 6.13 | 31 |
Printer cartridge | Tonne | 0.51 | 0.42 | 31 |
Total hazardous waste generation | Tonne | 15.45 | 13.31 | 31 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Electronic waste | Tonne | 3.31 | 2.19 | 31 |
Food waste | Tonne | 1548.9 | 812.55 | 30 |
General waste | Tonne | 5964.33 | 3807.89 | 30 |
Non-hazardous waste generation per thousand RMB income from property rental and management services | Tonne | 0.003 | 0.002 | 30 |
Recycled glass bottle | Tonne | 8.2 | 8.8 | 32 |
Recycled metal | Tonne | 22.27 | 13.53 | 32 |
Recycled paper | Tonne | 103.01 | 73.92 | 32 |
Recycled plastic bottle | Tonne | 57.37 | 48.16 | 32 |
Total non-hazardous waste generation | Tonne | 7513.22 | 4620.44 | 30 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Diesel | MWh | 113.28 | 133.77 | 31 |
Energy consumption per thousand RMB income from property rental and management services | MWh | 0.25 | 0.25 | 31 |
Natural gas | MWh | 51316.67 | 42664.14 | 31 |
Petrol | MWh | 297.65 | 51.79 | 31 |
Purchased electricity | MWh | 559884.88 | 591807.3 | 31 |
Total energy consumption | MWh | 611613.4 | 634656.99 | 31 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Amount of water discharged into the natural environment after pre-treatment by the Group | m³ | 970835.84 | 686317.32 | 32 |
Consumption of circulating water (reclaimed water and cooling water) | m³ | 331969.5 | 412908 | 32 |
Consumption of municipal water (tap water) | m³ | 7642744.91 | 7598913.32 | 32 |
Total amount of wastewater discharged | Tonne | 7177242.97 | 7210639.19 | 31 |
Total water consumption | m³ | 6671930.07 | 6912596 | 32 |
Total water usage | m³ | 7974714.41 | 8011821.32 | 32 |
Water consumption per thousand RMB income from property rental and management services | m³ | 2.71 | 3.14 | 32 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Chemical container | Tonne | 1.6 | 2.39 | 31 |
Owned trees with the height of 5 meters or above | Number of trees | 10900 | 10900 | 32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Employees 20 or below | Number of people | 56 | 11 | 33 |
Employees 21-30 years old | Number of people | 2397 | 1850 | 33 |
Employees 31-40 years old | Number of people | 2856 | 2525 | 33 |
Employees 41-50 years old | Number of people | 1257 | 1085 | 33 |
Employees above 50 years old | Number of people | 320 | 255 | 33 |
Employees in Mainland China | Number of people | 6886 | 5726 | 33 |
Employees with Bachelor's degree | Number of people | 1746 | 1475 | 33 |
Employees with College degree | Number of people | 2406 | 2178 | 33 |
Employees with Master's degree or above | Number of people | 101 | 65 | 33 |
Employees with Secondary schools education | Number of people | 910 | 747 | 33 |
Employees with other education | Number of people | 1723 | 1261 | 33 |
Female employees | Number of people | 2595 | 2142 | 33 |
Full-time employees | Number of people | 6886 | 5726 | 33 |
Male employees | Number of people | 4291 | 3584 | 33 |
Percentage of employees 20 or below | % | 54.47 | 78.85 | 34 |
Percentage of employees 21-30 years old | % | 41.22 | 45.46 | 34 |
Percentage of employees 31-40 years old | % | 35.7 | 36.92 | 34 |
Percentage of employees 41-50 years old | % | 27.51 | 37.03 | 34 |
Percentage of employees above 50 years old | % | 27.77 | 43.46 | 34 |
Percentage of employees in Mainland China | % | 36.36 | 40.48 | 34 |
Total number of employees | Number of people | 6886 | 5726 | 33 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Employee turnover rate | % | 36.36 | 40.48 | 33 |
Employee turnover rate for female employees | % | 35.85 | 39.85 | 33 |
Employee turnover rate for male employees | % | 36.66 | 40.86 | 33 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Person-times of female employees receiving training related to career development | Person | 1772 | 1324 | 34 |
Person-times of general employees receiving training related to career development | Person | 3264 | 3568 | 34 |
Person-times of male employees receiving training related to career development | Person | 3026 | 2423 | 34 |
Person-times of middle level employees receiving training related to career development | Person | 1174 | 736 | 34 |
Person-times of senior level employees receiving training related to career development | Person | 356 | 239 | 34 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Average number of hours per female employee attended career development-related training | Hours | 17.08 | 24.35 | 34 |
Average number of hours per general employee attended career development-related training | Hours | 18.46 | 19.45 | 34 |
Average number of hours per male employee attended career development-related training | Hours | 18.21 | 22.11 | 34 |
Average number of hours per middle level employee attended career development-related training | Hours | 11.41 | 55.39 | 34 |
Average number of hours per senior level employee attended career development-related training | Hours | 75.61 | 91.24 | 34 |
Number of suppliers by geographical region.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Number of suppliers by geographical region - Mainland China | Number of suppliers | 92 | 107 | 35 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Number of suppliers where the supply chain management practices are being implemented | Number of suppliers | 92 | 107 | 35 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Average customer satisfaction of the Commercial Sector | % | 96.2 | 96.2 | 29 |
Average customer satisfaction of the Property Management Centre | % | 87.2 | 87.3 | 29 |
Number of received complaints related to products and services | Number of cases | 2599 | 2956 | 29 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Airborne Particulate Matter (PM) Emissions | Tonne | 0.008 | 0.003 |
NOₓ Emissions | Tonne | 7.7 | 6.32 |
SOₓ Emissions | Tonne | 0.95 | 0.84 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Direct GHG Emissions (Scope 1) | Tonne CO₂ | 10362.57 | 8577.83 |
GHG Removals from Newly Planted Trees | Tonne CO₂ | 259.9 | 259.9 |
Indirect Energy Emissions (Scope 2) | Tonne CO₂ | 325293.12 | 337507.71 |
Total GHG Emissions | Tonne CO₂ | 335395.78 | 345825.64 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Hazardous Waste (Used Batteries) | Tonne | 2.94 | 2.18 |
Total Hazardous Waste | Tonne | 15.45 | 13.31 |
Total Hazardous Waste Intensity (By Revenue) | Tonne | 0.000006 | 0.000005 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Glass Waste | Tonne | 8.2 | 8.8 |
Non-Hazardous Waste (Domestic Waste) | Tonne | 5964.33 | 3807.89 |
Non-Hazardous Waste (Electronic Waste) | Tonne | 3.31 | 2.19 |
Non-Hazardous Waste (Kitchen Waste) | Tonne | 1548.9 | 812.55 |
Non-Hazardous Waste Recycled | Tonne | 190.85 | 144.41 |
Paper Waste | Tonne | 103.01 | 73.92 |
Plastic Waste | Tonne | 57.37 | 48.16 |
Total Non-Hazardous Waste Disposed | Tonne | 7513.22 | 4620.44 |
Total Non-Hazardous Waste Intensity (By Revenue) | Tonne per thousand RMB | 0.003 | 0.002 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Diesel Fuel Consumption | MWh | 113.28 | 133.77 |
Energy Consumption Intensity (By Revenue) | MWh | 0.25 | 0.25 |
Gasoline Consumption | MWh | 297.65 | 51.79 |
Natural Gas Consumption | MWh | 51316.67 | 42664.14 |
Purchased Electricity | MWh | 559884.88 | 591807.3 |
Total Energy Consumption | MWh | 611613.4 | 634656.99 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Municipal Water Consumption | m³ | 7642744.91 | 7598913.32 |
Recycled Water Usage | m³ | 331969.5 | 412908 |
Total Wastewater Discharge | Tonne | 7177242.97 | 7210639.19 |
Total Water Withdrawal | m³ | 7974714.41 | 8011821.32 |
Water Consumption | m³ | 6671930.07 | 6912596 |
Water Consumption Intensity (By Revenue) | m³ | 2.71 | 3.14 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Number of Bachelor's Degree Employees | Number of people | 1746 | 1475 |
Number of Employees Aged 30-50 | Number of people | 4113 | 3610 |
Number of Employees Aged Above 50 | Number of people | 320 | 255 |
Number of Employees Aged Below 30 | Number of people | 2453 | 1861 |
Number of Employees in Mainland China | Number of people | 6886 | 5726 |
Number of Female Employees | Number of people | 2595 | 2142 |
Number of Full-time Employees | Number of people | 6886 | 5726 |
Number of Male Employees | Number of people | 4291 | 3584 |
Number of Master's Degree Employees | Number of people | 101 | 65 |
Number of Total Employees | Number of people | 6886 | 5726 |
Percentage of Employees in Mainland China | % | 36.36 | 40.48 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Turnover Rate of Female Employees | % | 35.85 | 39.85 |
Turnover Rate of Male Employees | % | 36.66 | 40.86 |
Turnover Rate of Total Employees | % | 36.36 | 40.48 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Percentage of Trained Female Employees | percent_of_trained_employees | 1772 | 1324 |
Percentage of Trained General Employees | percent_of_trained_employees | 3264 | 3568 |
Percentage of Trained Male Employees | percent_of_trained_employees | 3026 | 2423 |
Percentage of Trained Middle Management | percent_of_trained_employees | 1174 | 736 |
Percentage of Trained Senior Management | percent_of_trained_employees | 356 | 239 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Average Training Hours (Female) | Hours | 17.08 | 24.35 |
Average Training Hours (General Staff) | Hours | 18.46 | 19.45 |
Average Training Hours (Male) | Hours | 18.21 | 22.11 |
Average Training Hours (Middle Management) | Hours | 11.41 | 55.39 |
Average Training Hours (Senior Management) | Hours | 75.61 | 91.24 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Number of Suppliers in Mainland China | Number of suppliers | 92 | 107 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Complaint Growth Rate | % | 13.74 | |
Number of Products and Service Related Complaints | Number of cases | 2599 | 2956 |
Total Number of Customer Complaints | Number of cases | 2599 | 2956 |