2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Nitrogen oxides emissions | kg | 3196.63 | 87 |
| Particulate matter emissions | kg | 267.73 | 87 |
| Sulfur oxides emissions | kg | 5.61 | 87 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| GHG Emissions in 2022 (scope I and II) | tCO2e | 241910.62 | 9 |
| Greenhouse gas emissions (Scope 1) | tons of CO2 equivalent | 11393.44 | 87 |
| Greenhouse gas emissions (Scope 2) | tons of CO2 equivalent | 230517.18 | 87 |
| Total greenhouse gas emissions | tons of CO2 equivalent | 241910.62 | 87 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Waste batteries generated | ton | 88.56 | 87 |
| Waste lamp tube generated | number | 47680 | 87 |
| Year-on-year decrease in waste from value-added services companies in 2022 | 11% | 9 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Office domestic garbage produced | ton | 843.04 | 87 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Paper saved from green office in 2022 | sheets | about 48000 | 9 |
| Waste management | Generally important issue | 20 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Contracted GFA | million sq.m. | 731.5 | 9 |
| Diesel consumption | MWh | 30873.57 | 87 |
| Direct energy consumption | MWh | 41362.84 | 87 |
| Energy consumption intensity | MWh/'000 m² | 0.7 | 87 |
| Gasoline consumption | MWh | 6206.06 | 87 |
| Indirect energy consumption | MWh | 278364.52 | 87 |
| Liquefied petroleum gas consumption | MWh | 168.13 | 87 |
| Pipeline natural gas consumption | MWh | 4115.08 | 87 |
| Purchased electricity | MWh | 278364.52 | 87 |
| Total comprehensive energy consumption in 2022 | MWh | 319727.36 | 9 |
| Total energy consumption | MWh | 319727.36 | 87 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 12705627.78 | 87 |
| Total water consumption intensity | m³/'000 m² | 27.69 | 87 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Energy efficiency improvement | Moderately important issue | 20 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Water conservation | Moderately important issue | 20 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Comprehensive Sustainable Value Company | Yes | 14 | |
| GFA under management | million sq.m. | 545.8 | 9 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Address to climate change | Moderately important issue | 20 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Best Employer in China's Property Management Industry | Yes | 14 | |
| Competitive compensation and incentive mechanisms | Moderately important issue | 20 | |
| Compliant employment and protection of rights and interests of employees | Moderately important issue | 20 | |
| Number of employees - Female | persons | 43731 | 46 |
| Number of employees - Hong Kong, Macao, Taiwan and overseas regions | persons | 9 | 46 |
| Number of employees - Mainland China | persons | 95093 | 46 |
| Number of employees - Male | persons | 51371 | 46 |
| Number of employees - Middle management | persons | 3578 | 46 |
| Number of employees - Senior management | persons | 311 | 46 |
| Number of employees - Staff | persons | 91213 | 46 |
| Number of employees aged 30 or below | persons | 14624 | 46 |
| Number of employees aged 31–49 | persons | 42287 | 46 |
| Number of employees aged 50 or above | persons | 38191 | 46 |
| Top 10 Companies with Services Capability for Public Buildings | rank | 10 | 14 |
| Total assets | RMB million | 22702 | 9 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number and percentage of work-related fatalities | Person | 1 | 1 | 89 |
| Percentage of work-related fatalities | % | 0.002 | 0.001 | 89 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Protection of health and safety of employees | Highly important issue | 20 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Communication with and caring for employees | Generally important issue | 20 | |
| Percentage of employees trained by gender: Female | % | 45.44 | 90 |
| Percentage of employees trained by gender: Male | % | 54.56 | 90 |
| Percentage of employees trained by level: Middle management | % | 3.84 | 90 |
| Percentage of employees trained by level: Senior management | % | 95.83 | 90 |
| Percentage of employees trained by level: Staff | % | 0.33 | 90 |
| Training and development of employees | Moderately important issue | 20 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average training hours completed per employee by gender: Female | Hour | 16.42 | 90 |
| Average training hours completed per employee by gender: Male | Hour | 15.73 | 90 |
| Average training hours completed per employee by level: Middle management | Hour | 20.57 | 90 |
| Average training hours completed per employee by level: Senior management | Hour | 14.96 | 90 |
| Average training hours completed per employee by level: Staff | Hour | 15.87 | 90 |
| Total hours of employees training | hours | 1526094.66 | 10 |
| Total person-time of employees trained | 91439 | 10 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of suppliers by geographical region: Central China | Number | 350 | 90 |
| Number of suppliers by geographical region: Eastern China | Number | 481 | 90 |
| Number of suppliers by geographical region: Mainland China | Number | 2829 | 90 |
| Number of suppliers by geographical region: Northeast China | Number | 71 | 90 |
| Number of suppliers by geographical region: Northern China | Number | 241 | 90 |
| Number of suppliers by geographical region: Southern China | Number | 1246 | 90 |
| Number of suppliers by geographical region: Western China | Number | 440 | 90 |
| Top 10 of the 2022 Top 100 Property Management Companies in terms of Service Capacity | rank | 10 | 14 |
| Top 100 Blue Chip Property Management Companies | rank | 100 | 14 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Supplier access and assessment | Moderately important issue | 20 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Environmental and social risks management of supply chain | Moderately important issue | 20 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Compliant marketing and operation | Generally important issue | 20 | |
| Protection of safety and health of customers | Highly important issue | 20 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of products and service related complaints received | Number | 15838 | 90 |
| Percentage of customer complaints dealt with | % | 98 | 90 |
| Revenue in 2022 | RMB million | 15379 | 9 |
| Satisfaction score of complaint handling | 95.7 | 10 | |
| Service quality and property owner satisfaction | Highly important issue | 20 | |
| Top 3 of the 2022 Top 100 Property Management Companies in China | rank | 3 | 14 |
| Top 4 of the 2022 Listed Property Management Companies in terms of Growth Potential in China | rank | 4 | 14 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Intelligent management and innovation | Highly important issue | 20 | |
| Leading Brand in terms of Specialized Operation in Property Management Companies in China | Yes | 14 | |
| Leading Smart City Service Enterprise in China | Yes | 14 | |
| Protection of intellectual property rights | Moderately important issue | 20 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Information security and privacy protection | Highly important issue | 20 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Total tax paid | million RMB | 517 | 10 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Promotion of integrity culture and business ethics | Highly important issue | 20 | |
| Sustainability risk management | Moderately important issue | 20 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Anti-corruption training hours - Directors | Hour | 16 | 91 |
| Anti-corruption training hours - Staff | Hour | 30760 | 91 |
| Number of anti-corruption training participants - Directors | Person | 8 | 91 |
| Number of anti-corruption training participants - Staff | Person | 15380 | 91 |
| Percentage of Directors participating in anti-corruption training | 100% | 10 | |
| Total hours of anti-corruption training | hours | 30776 | 10 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| 1st of the 2022 Top 100 Property Management Companies in terms of Business Performance in China | rank | 1 | 14 |
| Award of Model Company of Talent Management Culture in China | Yes | 14 | |
| China's Leading Property Management Companies on Customer Satisfaction | Yes | 14 | |
| Community communication and integration | Generally important issue | 20 | |
| Coverage of service projects | provincial-level administrative regions | 31 | 9 |
| ESG Model Company | Yes | 14 | |
| Empowerment for partners | Moderately important issue | 20 | |
| Participation in charitable and voluntary activities | Generally important issue | 20 | |
| Response to policies and communication with industry peers | Generally important issue | 20 | |
| Service projects | 4532 | 9 | |
| Top 100 Leading Property Management Companies in terms of Growth Potential in China | rank | 100 | 14 |
| Top 100 Leading Property Management Companies in terms of Service Quality in China | rank | 100 | 14 |
| Top 2 Excellent Property Management Companies in ESG Development in China | rank | 2 | 14 |
| Top 2 Listed Property Management Companies in terms of Comprehensive Strength in China | rank | 2 | 14 |
| Top 2 Listed Property Management Companies in terms of Management Scale in China | rank | 2 | 14 |
| Top 2 Property Management Service Companies for Newly-added Contracted GFA in China | rank | 2 | 14 |
| Top 2 of the 2022 Listed Property Management Companies in terms of Market Expansion in China | rank | 2 | 14 |
| Top 2 of the 2022 Top 100 Property Management Companies in Management Scale in China | rank | 2 | 14 |
| Top 3 of the Listed Property Management Company in China for Community Value-added Services | rank | 3 | 14 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Employee caring activities | sessions | Over 300 | 10 |
| Holding public welfare activities of the community | times | 1773 | 10 |
| Manpower contributed to the focus area | Person | 2289 | 91 |
| Money contributed to the focus area | RMB | 435262 | 91 |
| Total equity | RMB million | 14125 | 9 |
| Total number of volunteer service participants | 2289 | 10 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 267.73 |
| NOₓ Emissions | kg | 3196.63 |
| SOₓ Emissions | kg | 5.61 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of CO2 equivalent | 11393.44 |
| Indirect Energy Emissions (Scope 2) | tons of CO2 equivalent | 230517.18 |
| Total GHG Emissions | tons of CO2 equivalent | 241910.62 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Hazardous Waste (Used Batteries) | ton | 88.56 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste (Office Waste) | ton | 843.04 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Diesel Fuel Consumption | MWh | 30873.57 |
| Energy Consumption Intensity (By Area) | MWh/'000 m² | 0.7 |
| Gasoline Consumption | MWh | 6206.06 |
| LPG Consumption | MWh | 168.13 |
| Natural Gas Consumption | MWh | 4115.08 |
| Purchased Electricity | MWh | 278364.52 |
| Total Direct Energy Consumption | MWh | 41362.84 |
| Total Energy Consumption | MWh | 319727.36 |
| Total Indirect Energy Consumption | MWh | 278364.52 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Water Consumption | m³ | 12705627.78 |
| Water Consumption Intensity (By Revenue) | m³/'000 m² | 27.69 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | percent | 10 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Water Consumption Reduction Percentage Compared to Last Year | % | 8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 42287 |
| Number of Employees Aged Above 50 | Person | 38191 |
| Number of Employees Aged Below 30 | Person | 14624 |
| Number of Employees in Hong Kong and Mainland China | Person | 95102 |
| Number of Employees in Mainland China | Person | 95093 |
| Number of Employees in Overseas | Person | 9 |
| Number of Female Employees | Person | 43731 |
| Number of General Employees | Person | 91213 |
| Number of Male Employees | Person | 51371 |
| Number of Middle Management Employees | Person | 3578 |
| Number of Senior Management Employees | Person | 311 |
| Number of Total Employees | Person | 95102 |
| Percentage of Employees Aged 30-50 | % | 44.47 |
| Percentage of Employees Aged Above 50 | % | 40.17 |
| Percentage of Employees Aged Below 30 | % | 15.38 |
| Percentage of Employees in Hong Kong and Mainland China | % | 100 |
| Percentage of Employees in Mainland China | % | 99.99 |
| Percentage of Employees in Overseas | % | 0.01 |
| Percentage of Female Employees | % | 45.97 |
| Percentage of General Employees | % | 95.91 |
| Percentage of Male Employees | % | 54.03 |
| Percentage of Middle Management Employees | % | 3.76 |
| Percentage of Senior Management Employees | % | 0.33 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Mainland China | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Work-related Fatalities | Person | 1 | 1 |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | Day |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Number of Production Safety Emergency Drills | plans |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Trained Female Employees | % | 45.44 |
| Percentage of Trained General Employees | % | 0.33 |
| Percentage of Trained Male Employees | % | 54.56 |
| Percentage of Trained Middle Management | % | 3.84 |
| Percentage of Trained Senior Management | % | 95.83 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | Hour | 16.42 |
| Average Training Hours (General Staff) | Hour | 15.87 |
| Average Training Hours (Male) | Hour | 15.73 |
| Average Training Hours (Middle Management) | Hour | 20.57 |
| Average Training Hours (Senior Management) | Hour | 14.96 |
| Total Training Hours | hours | 1526094.66 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Suppliers in Central China | Number | 350 |
| Number of Suppliers in East China | Number | 481 |
| Number of Suppliers in Mainland China | Number | 2829 |
| Number of Suppliers in North China | Number | 241 |
| Number of Suppliers in Northeast China | Number | 71 |
| Number of Suppliers in South China | Number | 1246 |
| Number of Suppliers in West China | Number | 440 |
| Number of Total Suppliers | Number | 2829 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Complaints Handling Rate | % | 98 |
| Number of Products and Service Related Complaints | Number | 15838 |
| Satisfaction Rate of Customer Complaint Handling | 95.7 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Invention Patents | 6 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 |
| Average Anti-corruption Training Hours for Directors and Management | Hour/Person | 2 |
| Average Anti-corruption Training Hours for General Employees | Hour/Person | 2 |
| Average Hours of Anti-corruption Training | Hour/Person | 2 |
| Board Anti-corruption Training Duration | Hour | 16 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Number of Directors and Management Attendance for Anti-corruption Training | Person | 8 |
| Number of General Employees Attendance for Anti-corruption Training | Person | 15380 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Person | 15388 |
| Total Anti-corruption Training Hours for Directors and Management | Hour | 16 |
| Total Hours of Anti-corruption Training | Hour | 30776 |
| Total Hours of Anti-corruption Training for Employees | Hour | 30760 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Participations in Volunteer Activities | person-times | 2289 |
| Number of Volunteer Activities Sessions | sessions | 300 |
| Total Social Investment | RMB | 435262 |