2022 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Climate change and greenhouse gas emissions | medium importance | 24 | |
| Greenhouse gas emissions per unit of revenue | tons of CO2e/USD million | 7.85 | 90 |
| Greenhouse gas emissions per unit revenue | tons of CO₂e / USD million | 7.85 | 94 |
| Gross greenhouse gas emissions | tons of CO2e, tons of CO₂e | 1634.52 | 90, 94 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Gross hazardous waste | tons | 140 | 89, 94 |
| Gross hazardous waste generated per unit revenue | tons / USD million | 0.67 | 94 |
| Hazardous waste generated per unit of revenue | tons / USD million | 0.67 | 89 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Gross non-hazardous waste | tons | 48.89 | 89, 94 |
| Gross non-hazardous waste generated per unit of revenue | tons / USD million | 0.23 | 89 |
| Gross non-hazardous waste generated per unit revenue | tons / USD million | 0.23 | 94 |
| Gross wastewater discharge | m³ | 4263.19 | 88, 94 |
| Non-recyclable waste | tons | 42.34 | 89, 94 |
| Recyclable waste | tons | 6.55 | 89, 94 |
| Wastewater discharge per unit of revenue | m³/USD million | 20.48 | 88 |
| Wastewater discharge per unit revenue | m³/USD million | 20.48 | 94 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Waste management | low importance | 24 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Energy consumption intensity | MWh / USD million | 13.77 | 94 |
| Purchased electricity | MWh | 2866.07 | 94 |
| Resource utilization | low importance | 24 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Usage of water resources | m³ | 4736.88 | 88 |
| Usage of water resources (excluding water usage in Shenzhen office) | m³ | 4736.88 | 94 |
| Usage of water resources per unit of revenue | m³/USD million | 22.75 | 88 |
| Usage of water resources per unit revenue (excluding water usage in Shenzhen office) | m³/USD million | 22.75 | 94 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Environmental impact of products and services | high importance | 24 | |
| Environmental management | medium importance | 24 | |
| Percentage of paperless vouchers | 98.45% | 5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Diversity and inclusion | high importance | 24 | ||
| Employment | high importance | 24 | ||
| Labor practices | high importance | 24 | ||
| Market share in global IoT PaaS for smart home and small business (revenue) | % | 14.9 | 7 | |
| Number of contract workers | employees, people | 26 | 66, 95 | |
| Number of female directors on the Board | females | 2 | 14 | |
| Number of females in senior management | females | 4 | 14 | |
| Number of full-time employees | employees, people | 1803 | 66, 95 | |
| Number of full-time employees by age: Aged 30 and above | employees, people | 1182 | 66, 95 | |
| Number of full-time employees by age: Aged below 30 | employees, people | 617 | 66, 95 | |
| Number of full-time employees by age: Unknown | employees, people | 4 | 66, 95 | |
| Number of full-time employees by gender: Female | employees, people | 547 | 66, 95 | |
| Number of full-time employees by gender: Male | employees, people | 1256 | 66, 95 | |
| Number of full-time employees by rank: General employees | employees, people | 1492 | 66, 95 | |
| Number of full-time employees by rank: Middle level management | employees, people | 70 | 66, 95 | |
| Number of full-time employees by rank: Primary level management | employees, people | 221 | 66, 95 | |
| Number of full-time employees by rank: Senior level management | employees, people | 20 | 66, 95 | |
| Number of full-time employees by region: Mainland China, and Hong Kong, Macao and Taiwan regions | people | 1781 | 95 | |
| Number of full-time employees by region: Overseas regions | people | 22 | 95 | |
| Percentage of female directors on the Board | percent | more than 20 | 14 | |
| Percentage of females in senior management | percent | 20 | 14 | |
| Total number of employees | people | 1829 | 95 | |
| team includes more than 40 ethnic minority employees | 40+ | 15 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Total turnover | % | 18.1 | 95 |
| Turnover by age: Aged 30 and above | % | 13 | 95 |
| Turnover by age: Aged below 30 | % | 24.8 | 95 |
| Turnover by gender: Female | % | 16.2 | 95 |
| Turnover by gender: Male | % | 18.8 | 95 |
| Turnover by region: Mainland China, and Hong Kong, Macao and Taiwan regions | % | 17.5 | 95 |
| Turnover by region: Overseas regions | % | 61.3 | 95 |
Lost days due to work injury.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of lost-days as a result of work injuries | days | 237 | 96 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Employee occupational health and safety | medium importance | 24 | |
| Number of security management system certifications | 4 | 14 | |
| Number of security testing reports | 412 | 14 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Best HR Program of 2022 Flag Awards | Won | 15 | |
| Employee communication | high importance | 24 | |
| Employee training and development | medium importance | 24 | |
| The percentage of employees trained by gender (Female) | % | 30 | 96 |
| The percentage of employees trained by gender (Male) | % | 70 | 96 |
| The percentage of employees trained by rank (General employees) | % | 97 | 96 |
| The percentage of employees trained by rank (Middle level management) | % | 97 | 96 |
| The percentage of employees trained by rank (Primary level management) | % | 90 | 96 |
| The percentage of employees trained by rank (Senior level management) | % | 100 | 96 |
| employee training participation (employee-times) | 7344 | 15 | |
| training coverage rate | % | 97 | 15 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| The average training hours of employees by gender (Female) | hour / people | 0.83 | 96 |
| The average training hours of employees by gender (Male) | hour / people | 0.83 | 96 |
| The average training hours of employees by rank (General employees) | hour / people | 0.27 | 96 |
| The average training hours of employees by rank (Middle level management) | hour / people | 4 | 96 |
| The average training hours of employees by rank (Primary level management) | hour / people | 2 | 96 |
| The average training hours of employees by rank (Senior level management) | hour / people | 8 | 96 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Countries and regions with business and developer presence | 200+ | 8 | |
| Number of suppliers by region - Mainland China, and Hong Kong, Macao and Taiwan regions | number | 816 | 97 |
| Number of suppliers by region - Overseas regions | number | 131 | 97 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Supply chain management | medium importance | 24 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Product categories | 2700 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Complaint resolution rate | % | 100 | 97 | |||||
| Complaint response rate | % | 100 | 97 | |||||
| Customer service | high importance | 24 | ||||||
| Customers served | 7600 | 8 | ||||||
| Number of customers served | 7600 | 5 | ||||||
| Number of product and service-related complaints received | case | 136 | 97 | |||||
| Number of vouchers processed | vouchers | 866000 | 5 | |||||
| PBT smart devices available in stores worldwide | stores | 120000 | 8 | |||||
| customer satisfaction rate of the platform technical service center | % | 93.46 | 15 | |||||
| peak daily deployments of IoT PaaS | 1+ million | 9 | ||||||
| peak monthly deployments of IoT PaaS | 1+ million | 4+ million | 10+ million | 9 | ||||
| smart devices deployment of IoT PaaS throughout the year | 184 million | 9 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2019 | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|---|
| Formulation of T-CCSA 328-2021 Smart Home System Cross-platform Access and Authentication Technical Requirements | standard | 1 | 51 | |||
| Formulation of T-CHEAA 0001.2-2019 Smart Home Appliances Cloud Interconnection Part 2: Information Security Capability Requirements | standard | 1 | 51 | |||
| Formulation of T-CHEAA 0001.2-2020 Smart Home Appliances Cloud Interconnection Part 2: Information Security Technical Requirements and Evaluation Methods | standard | 1 | 51 | |||
| Formulation of T-CHEAA 0001.3-2020 Smart Home Appliances Cloud Interconnection Part 3: User Interface Design Guidelines | standard | 1 | 51 | |||
| Formulation of T-SILA 001-2022 Power Line Communication (PLC) Whole-House Interconnection Specifications | standard | 1 | 51 | |||
| Formulation of T-SILA 003-2021 Bluetooth Mesh Smart Home Lighting Interconnection Specifications | standard | 1 | 51 | |||
| Formulation of T-ZSPH 03-2020 Internet of Things Smart Home Security Technical Requirements | standard | 1 | 51 | |||
| Intellectual property rights protection | high importance | 24 | ||||
| Number of invention patents obtained | patents | 101 | 59 | |||
| Number of software copyrights obtained | copyrights | 125 | 59 | |||
| Number of utility model patents obtained | patents | 145 | 59 | |||
| Registered IoT device and software developers | 708000 | 8 | ||||
| Total number of copyrights obtained | copyrights | 135 | 59 | |||
| Total number of patents obtained | patents | 449 | 59 | |||
| copyrights obtained in total (of which: 125 software copyrights) | 135 | 15 | ||||
| patents obtained in total (of which: 101 invention patents, 145 utility model patents) | 449 | 15 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of brands served | 4000 | 5 | |
| Product safety and quality | high importance | 24 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Data security and privacy protection | high importance | 24 | |
| Number of external network security certifications | 6 | 14 | |
| Responsible marketing | high importance | 24 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Business ethics | high importance | 24 | |
| Compliant operations | high importance | 24 | |
| Corporate governance | medium importance | 24 | |
| Coverage of business ethics related policies | percent | 100 | 14 |
| Number of Audit Committee meetings (or resolutions) held | 4 | 18 | |
| Number of Board meetings (or resolutions) held | 7 | 18 | |
| Number of Compensation Committee meetings (or resolutions) held | 4 | 18 | |
| Number of Corporate Governance Committee meetings (or resolutions) held | 1 | 18 | |
| Number of Nomination Committee meetings (or resolutions) held | 1 | 18 | |
| Number of data security review reports | 123 | 14 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| data security training sessions | 7 | 15 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Community investment and development | medium importance | 24 | |
| Number of shareholders' general meetings held | 1 | 18 | |
| Promotion of industry development | medium importance | 24 | |
| Value of smart devices donated to Zhuogong Primary School in Caiguan Town | RMB | 300000 | 82 |
| Value of smart product and supplies donations to Ganzi area (east-west cooperation project) | RMB | 850000 | 82 |
| Value of smart products and heaters donated to Qiaozhuang Town, Qingchuan County, Guangyuan, Sichuan Province | RMB | 200000 | 82 |
| Value of smart products donated for flood control and disaster relief in Kaifeng, Henan | RMB | 1500000 | 82 |
| Value of smart products donated for infrastructure construction in Chun'an County, Hangzhou, Zhejiang Province | RMB | 300000 | 82 |
| participated in the formulation of relevant standards of the IoT | 7 | 15 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Charitable donation | RMB'0000 | 479 | 97 |
| Value of heaters donated to Qiaozhuang Town, Qingchuan County, Guangyuan, Sichuan Province | RMB | 30000 | 82 |
| Value of materials donated to help rural revitalization of Hangzhou | RMB | 600000 | 82 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total GHG Emissions | tons of CO2e | 1634.52 |
| Total GHG Emissions Intensity (By Revenue) | tons of CO2e/USD million | 7.85 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Hazardous Waste | tons | 140 |
| Total Hazardous Waste Intensity (By Revenue) | tons / USD million | 0.67 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste Recycled | tons | 6.55 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tons / USD million | 0.23 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh / USD million | 13.77 |
| Grid Electricity Consumption | MWh | 2866.07 |
| Grid Purchased Electricity Intensity (By Revenue) | MWh / USD million | 13.77 |
| Purchased Electricity | MWh | 2866.07 |
| Purchased Electricity Intensity (By Revenue) | MWh / USD million | 13.77 |
| Total Electricity Consumption Intensity (By Revenue) | MWh / USD million | 13.77 |
| Total Indirect Energy Consumption | MWh | 2866.07 |
| Total Purchased Energy | MWh | 2866.07 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Water Withdrawal | m³ | 4736.88 |
| Water Consumption | m³ | 4736.88 |
| Water Consumption Intensity (By Revenue) | m³/USD million | 22.75 |
| Water Withdrawal Intensity | m³/USD million | 22.75 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Contractors | people | 26 |
| Number of Employees Aged Below 30 | people | 617 |
| Number of Employees in Hong Kong and Mainland China | people | 1781 |
| Number of Employees in Overseas | people | 22 |
| Number of Female Employees | people | 547 |
| Number of Full-time Employees | people | 1803 |
| Number of General Employees | people | 1492 |
| Number of Junior Management Employees | people | 221 |
| Number of Male Employees | people | 1256 |
| Number of Middle Management Employees | people | 70 |
| Number of Senior Management Employees | people | 20 |
| Number of Total Employees | people | 1829 |
| Percentage of Contractors | percent | 1.42 |
| Percentage of Female Employees | percent | 29.91 |
| Percentage of Full-time Employees | percent | 98.58 |
| Percentage of General Employees | percent | 81.57 |
| Percentage of Junior Management Employees | percent | 12.09 |
| Percentage of Male Employees | percent | 68.67 |
| Percentage of Middle Management Employees | percent | 3.83 |
| Percentage of Senior Management Employees | percent | 1.09 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged Below 30 | % | 24.8 |
| Turnover Rate of Employees in Hong Kong and Mainland China | % | 17.5 |
| Turnover Rate of Employees in Overseas | % | 61.3 |
| Turnover Rate of Female Employees | % | 16.2 |
| Turnover Rate of Male Employees | % | 18.8 |
| Turnover Rate of Total Employees | % | 18.1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 237 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Employees Trained | % | 97 |
| Percentage of Trained Executive Employees | % | 90 |
| Percentage of Trained Female Employees | % | 30 |
| Percentage of Trained General Employees | % | 97 |
| Percentage of Trained Male Employees | % | 70 |
| Percentage of Trained Middle Management | % | 97 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (Female) | hour / people | 0.83 |
| Average Training Hours (General Employees) | hour / people | 0.27 |
| Average Training Hours (General Staff) | hour / people | 0.27 |
| Average Training Hours (Male) | hour / people | 0.83 |
| Average Training Hours (Middle Management) | hour / people | 4 |
| Average Training Hours (Senior Management) | hour / people | 8 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Suppliers in Mainland China | number | 816 |
| Number of Suppliers in Overseas | number | 131 |
| Number of Total Suppliers | number | 947 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Products and Service Related Complaints | case | 136 |
| Satisfaction Rate of Customer Complaint Handling | % | 93.46 |
| Total Number of Customer Complaints | case | 136 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Authorised Utility Model Patents | patents | 145 |
| Number of Intellectual Property Rights Obtained by the Company | items | 584 |
| Number of Invention Patents | patents | 101 |
| Number of Patents Granted | patents | 449 |
| Number of Patents Held | patents | 449 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | percent | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Anti-corruption Training Session | 7 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Cash Donations | RMB | 79000 |
| Total In-kind Donations | RMB | 630000 |
| Total Public Welfare Donations | RMB | 709000 |
| Total Social Investment | RMB | 709000 |