2022 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions intensity by number of full-time employees | tonne CO2e/ FTE | Not disclosed | 1.39 | 1.4 | 48 |
| Scope 1 – Direct emissions and removals | tonne CO2e | Not disclosed | 13 | 152 | 48 |
| Scope 2 – Energy indirect emissions | tonne CO2e | 4922 | 4491 | 4360 | 48 |
| Total GHG Emissions (Scope 1 and Scope 2) | tonnes CO2-e | 4922 | 4504 | 4512 | 43 |
| Total GHG emissions | tonne CO2e | 4922 | 4504 | 4512 | 48 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste generation | tonnes | 11 | 14 | 3 | 44 |
| Hazardous waste production intensity by number of full-time employees | tonne/ FTE | Not disclosed | 0.0043 | 0.0011 | 48 |
| Reduction in hazardous waste generation | percent | 76% | 5 | ||
| Total weight of hazardous waste produced | tonne | 11 | 14 | 3 | 48 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| IT equipment recycled (Hong Kong offices and BCM) | kg | 2530 | 43 | ||
| Non-hazardous waste generation | tonnes | 548 | 525 | 471 | 44 |
| Non-hazardous waste production intensity by number of full-time employees | tonne/ FTE | Not disclosed | 0.16 | 0.15 | 48 |
| Other materials (plastics and metals) collected for recycling (Hong Kong offices) | kg | 1030 | 43 | ||
| Reduction in non-hazardous waste generation | percent | 10% | 5 | ||
| Toners collected for recycling (Hong Kong offices) | pieces | 41 | 43 | ||
| Total weight of non-hazardous waste produced | tonne | 524 | 525 | 471 | 48 |
| Used papers collected for recycling (Hong Kong offices) | kg | 98596 | 43 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Total Energy Consumption | kWh | 6864262 | 6901901 | 7109058 | 43 |
| Total direct energy consumption – Mobile combustion | kWh | Not disclosed | 46552 | 553202 | 48 |
| Total energy consumption | kWh | 6864262 | 6901901 | 7109058 | 48 |
| Total energy consumption intensity by number of full-time employee (FTE) | kWh / FTE | 2229.38 | 2136.15 | 2202.31 | 48 |
| Total indirect energy consumption - Purchased electricity | kWh | 6864262 | 6855349 | 6555856 | 48 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Reduction in water consumption | percent | 5% | 5 | ||
| Total water consumption | m³ | 11572 | 12178 | 11595 | 44, 48 |
| Water production intensity by number of full-time employees | m³/ FTE | 3.76 | 3.77 | 3.59 | 48 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Reduction in electricity consumption | percent | 4% | 5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Reduction in paper consumption | percent | 8% | 5 | ||
| Total paper consumption | pieces | 61105298 | 56274507 | 51638022 | 45 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employees aged 30 to <50 | # | 1968 | 2016 | 49 |
| Employees aged <30 | # | 564 | 508 | 49 |
| Employees aged ≥50 | # | 739 | 750 | 49 |
| Employees in Hong Kong | # | 2546 | 2514 | 49 |
| Employees in Macau | # | 411 | 430 | 49 |
| Employees in Mainland China | # | 314 | 330 | 49 |
| Female workforce | # | 1760 | 1738 | 49 |
| Full-time employees | # | 3231 | 3228 | 49 |
| Gender diversity of full-time employees (Female) | percent | 53% | 5 | |
| Gender diversity of full-time employees (Male) | percent | 47% | 5 | |
| Male workforce | # | 1511 | 1536 | 49 |
| Part-time employees | # | 40 | 46 | 49 |
| Total workforce | # | 3271 | 3274 | 49 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Turnover rate by age group 30 to <50 | % | 22.4% | 19.2% | 49 |
| Turnover rate by age group <30 | % | 35.8% | 40.4% | 49 |
| Turnover rate by age group ≥50 | % | 12.0% | 8.7% | 49 |
| Turnover rate by gender - Female | % | 21.2% | 19.2% | 49 |
| Turnover rate by gender - Male | % | 24.1% | 21.3% | 49 |
| Turnover rate by geographical region - Hong Kong | % | 26.2% | 24.2% | 49 |
| Turnover rate by geographical region - Macau | % | 12.5% | 7.5% | 49 |
| Turnover rate by geographical region - Mainland China | % | 5.5% | 5.3% | 49 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of work-related fatalities | No work-related fatalities were recorded in the past 3 years | No work-related fatalities were recorded during the year | 50 | |
| Rate of work-related fatalities | % | N/A | N/A | 50 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | # | 56 | 82 | 50 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of trained employees | % | 95 | 98 | 50 |
| Percentage of trained employees by employee category - Managers | % | 97 | 99 | 50 |
| Percentage of trained employees by employee category - Non-managers | % | 95 | 97 | 50 |
| Percentage of trained employees by employee category - Senior management | % | 98 | 100 | 50 |
| Percentage of trained employees by gender - Female | % | 96 | 98 | 50 |
| Percentage of trained employees by gender - Male | % | 95 | 98 | 50 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee by employee category - Managers | hours | 27 | 27 | 50 |
| Average training hours completed per employee by employee category - Non-managers | hours | 24 | 21 | 50 |
| Average training hours completed per employee by employee category - Senior management | hours | 24 | 21 | 50 |
| Average training hours completed per employee by gender - Female | hours | 24 | 22 | 50 |
| Average training hours completed per employee by gender - Male | hours | 26 | 24 | 50 |
| Training hours conducted | hours | 74851 | 5 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of suppliers by geographical region - Hong Kong | # | 183 | 185 | 50 |
| Number of suppliers by geographical region - Macau | # | 64 | 67 | 50 |
| Number of suppliers by geographical region - Mainland China | # | 88 | 87 | 50 |
| Number of suppliers by geographical region - Other regions | # | 9 | 10 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Increased adoption and usage of mobile banking | percent | 10% | 5 | |
| Number of products and service-related complaints | # | 489 | 492 | 51 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of beneficiary students in STEAM education | students | 100 | 5 |
| Number of participants in SME ESG Best Practices Recognition Programme industry forums | participants | 380 | 5 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of individuals benefited from community programmes and activities | individuals | 3442 | 5 | |
| Number of volunteering hours | Hours | 1582 | 3687 | 51 |
| Number of volunteering hours contributed | hours | 3684 | 5 | |
| Number of volunteers | volunteers | 566 | 5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonne CO2e | 13 | 152 | |
| Indirect Energy Emissions (Scope 2) | tonne CO2e | 4922 | 4491 | 4360 |
| Total GHG Emissions | tonne CO2e | 4922 | 4504 | 4512 |
| Total GHG Emissions Intensity (By FTE) | tonne CO2e/FTE | 1.39 | 1.4 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 11 | 14 | 3 |
| Total Hazardous Waste Intensity (By FTE) | tonne/ FTE | 0.0043 | 0.0011 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By FTE) | tonne/ FTE | 0.16 | 0.15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Energy Consumption Intensity (By FTE) | kWh / FTE | 2229.38 | 2136.15 | 2202.31 |
| Total Direct Energy Consumption | kWh | 46552 | 553202 | |
| Total Energy Consumption | kWh | 6864262 | 6901901 | 7109058 |
| Total Indirect Energy Consumption | kWh | 6864262 | 6855349 | 6555856 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption | m³ | 11572 | 12178 | 11595 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Electricity Usage Reduction Percentage Compared to Last Year | percent | 4 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | pieces | 61105298 | 56274507 | 51638022 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Employees Aged 30-50 | # | 1968 | 2016 |
| Number of Employees Aged Above 50 | # | 739 | 750 |
| Number of Employees Aged Below 30 | # | 564 | 508 |
| Number of Employees in Hong Kong | # | 2546 | 2514 |
| Number of Employees in Macau | # | 411 | 430 |
| Number of Employees in Mainland China | # | 314 | 330 |
| Number of Female Employees | # | 1760 | 1738 |
| Number of Full-time Employees | # | 3231 | 3228 |
| Number of Male Employees | # | 1511 | 1536 |
| Number of Part-time Employees | # | 40 | 46 |
| Number of Total Employees | # | 3271 | 3274 |
| Percentage of Employees Aged 30-50 | percent | 60.2 | 61.6 |
| Percentage of Employees Aged Above 50 | percent | 22.6 | 22.9 |
| Percentage of Employees Aged Below 30 | percent | 17.2 | 15.5 |
| Percentage of Employees in Hong Kong | percent | 77.9 | 76.8 |
| Percentage of Employees in Macau | percent | 12.6 | 13.1 |
| Percentage of Employees in Mainland China | percent | 9.6 | 10.1 |
| Percentage of Female Employees | percent | 53.8 | 53 |
| Percentage of Full-time Employees | percent | 98.8 | 98.6 |
| Percentage of Male Employees | percent | 46.2 | 47 |
| Percentage of Part-time Employees | percent | 1.2 | 1.4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 22.4 | 19.2 |
| Turnover Rate of Employees Aged Above 50 | % | 12 | 8.7 |
| Turnover Rate of Employees Aged Below 30 | % | 35.8 | 40.4 |
| Turnover Rate of Employees in Hong Kong | % | 26.2 | 24.2 |
| Turnover Rate of Employees in Macau | % | 12.5 | 7.5 |
| Turnover Rate of Employees in Mainland China | % | 5.5 | 5.3 |
| Turnover Rate of Female Employees | % | 21.2 | 19.2 |
| Turnover Rate of Male Employees | % | 24.1 | 21.3 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | # | 56 | 82 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | 95 | 98 |
| Percentage of Trained Female Employees | % | 96 | 98 |
| Percentage of Trained General Employees | % | 95 | 97 |
| Percentage of Trained Male Employees | % | 95 | 98 |
| Percentage of Trained Middle Management | % | 97 | 99 |
| Percentage of Trained Senior Management | % | 98 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 24 | 22 |
| Average Training Hours (General Staff) | hours | 24 | 21 |
| Average Training Hours (Male) | hours | 26 | 24 |
| Average Training Hours (Senior Management) | hours | 24 | 21 |
| Average Training Hours per Employee | hours | 25 | 22 |
| Total Training Hours | hours | 74851 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Suppliers in Hong Kong | # | 183 | 185 |
| Number of Suppliers in Mainland China | # | 88 | 87 |
| Number of Total Suppliers | # | 344 | 349 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Products and Service Related Complaints | # | 489 | 492 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Registered Volunteers | volunteers | 566 | |
| Total Volunteer Service Hours | hours | 1582 | 3687 |