2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE (ESG) & CORPORATE SOCIAL RESPONSIBILITY REPORT

Year: 2022
Published: 2023-04-25
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2020 2021 2022 Report Pages
Nitrogen oxides (NOx) emissions kg 1744.85 1868.80 1825.61 41
Particular matter (PM10) emissions kg 58.41 50.68 85.94 41
Sulfur oxides (SO2) emissions kg 71.11 71.80 78.58 41

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Direct Greenhouse gas emissions (scope 1) Tonne CO2e 4897.72 1423.15 2595.99 41
Energy indirect greenhouse gas emissions (scope 2) Tonne CO2e 32614.47 29853.58 74303.27 41
Other indirect greenhouse gas emissions (scope 3) Tonne CO2e 3864.84 4481.07 7647.33 41
Total greenhouse gas emissions Tonne CO2e 41377.03 35757.80 77647.34 41
Total greenhouse gas emissions per employee Tonne CO2e/employee 0.63 0.52 1.14 41

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Discarded lamps per employee Number/employee 0.12 0.09 0.10 42

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Discarded electronics and electric appliances per employee kg/employee 0.79 0.30 0.12 42
Discarded toner and ink cartridges per employee Number/employee 0.24 0.12 0.20 42
Other waste kg 50.00 68.00 0.00 42
Other waste per employee kg/employee 0.0008 0.0010 0.0000 42
Total amount of non-hazardous waste generated (tonne) tonne 2570.66 114.49 6
Total discarded electronics and electric appliances kg 52212.00 20588.16 8276.00 42
Total discarded lamps Number 7964.00 6056.00 6923.00 42
Total discarded toner and ink cartridges Number 15497.00 8126.00 13634.00 42
Total non-hazardous waste Tonne 2317.09 2570.66 114.49 42
Total non-hazardous waste per employee Tonne/employee 0.0400 0.0400 0.0017 42
Total waste of electronic equipment (kg) kg 20588.16 8276 6

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Diesel consumption Litres 35870.00 20047.00 34498.40 42
Direct energy consumption per employee MWh/employee 0.34 0.42 0.38 42
Natural gas consumption Cubic metres 121602.00 135116.00 106783.00 42
Natural gas consumption (cubic meter) cubic meter 135116.00 106783.00 6
Petrol consumption Litres 2174806.41 1173844.83 2451541.00 42
Pipeline gas consumption Cubic metres 169337.41 181330.00 619240.00 42
Purchased electricity MWh 53294.85 51363.95 130038.37 42
Total direct energy consumption MWh 22145.80 28974.18 25879.72 42
Total indirect energy consumption MWh 53294.85 51363.95 130038.37 42
Total indirect energy consumption per employee MWh/employee 0.81 0.75 1.90 42

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Water consumption Cubic metres 298990.44 279056.80 512508.30 42, 51
Water consumption per employee Cubic metres/employee 4.54 4.08 7.49 42

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Employee distribution by age - 29 years old and below % 21.00 34.20 26.11 43
Employee distribution by age - 30-49 years old % 11.90 17.20 13.88 43
Employee distribution by age - 50 years old and above % 7.40 15.10 12.49 43
Employee distribution by region - Chinese Mainland % 14.20 21.30 16.91 43
Employee distribution by region - Hong Kong and Macau % 10.00 16.70 17.71 43
Employee distribution by region - Overseas % 24.20 18.40 18.71 43
Number of insurance agents (person) person 447629 452556 6
Percentage of female employees (%) % 50.99 51.10 6
Total assets (HK$100 million) HK$100 million 13786 14094 6
Total workforce Person 65900 68446 68386 42
Workforce - Age 29 years old and below Person 18626 16506 17515 42
Workforce - Age 30-49 years old Person 43592 47383 46812 42
Workforce - Age 50 years old and above Person 3682 4557 4059 42
Workforce - Chinese Mainland Person 64388 66806 66783 42
Workforce - Female Person 33822 34902 34947 42
Workforce - Full-time Person 53975 56997 53016 42
Workforce - General staff Person 64690 67149 67041 42
Workforce - Hong Kong and Macau Person 1123 1222 1186 42
Workforce - Male Person 32078 33544 33439 42
Workforce - Middle management Person 1002 1085 1137 42
Workforce - Overseas Person 389 418 417 42
Workforce - Part-time Person 11925 11449 42
Workforce - Senior management Person 208 212 208 42

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Employee turnover rate - Female % 14.70 20.50 16.03 42
Employee turnover rate - Male % 13.70 21.80 17.88 42
Total employee turnover rate % 14.20 21.20 16.93 42
Total employee turnover rate (%) % 21.20 16.93 6

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 2021 2022 Report Pages
Fatalities of the last 3 years Person 4 1 5 43
Fatalities rate of the last 3 years % 0.00600 0.00100 0.00731 43
Injuries Number 48 66 60 43

Lost days due to work injury.

Indicator Unit 2020 2021 2022 Report Pages
Lost days due to work injury Days 1610.5 2101.0 2244.5 43

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 2021 2022 Report Pages
Percentage of employees trained % 47.80 49.50 49.52 43
Percentage of employees trained - Female % 48.10 48.90 47.36 43
Percentage of employees trained - General staff % 96.50 96.50 95.85 43
Percentage of employees trained - Male % 51.90 51.10 51.78 43
Percentage of employees trained - Middle management % 2.90 2.90 3.10 43
Percentage of employees trained - Senior management % 0.60 0.60 0.50 43

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 2021 2022 Report Pages
Average employee training hours Hour 34 78 160.70 43
Average employee training hours - Female Hour 31 75 162.40 43
Average employee training hours - General staff Hour 33 78 77.62 43
Average employee training hours - Male Hour 37 82 159.00 43
Average employee training hours - Middle management Hour 65 84 157.10 43
Average employee training hours - Senior management Hour 134 160 191.08 43

Number of suppliers by geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Total number of agents Person 433672 447629 452556 42
Total suppliers Number 18253 22911 26701 43
Total suppliers - Chinese Mainland Number 17952 22584 26349 43
Total suppliers - Hong Kong and Macau Number 258 202 221 43
Total suppliers - Overseas Number 43 125 131 43

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 2021 2022 Report Pages
Customer satisfaction (%) % 99.77 99.88 6
Total complaints (product and service-related) Case 77175 150090 151816 43
Total premiums written (HK$100 million) HK$100 million 2625 2650 6

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2020 Report Pages
Number of conducted legal cases regarding corrupt practices Case Undisclosed 43

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 2022 Report Pages
Charity donation (total amount) RMB10000 2276.70 2145.47 43
Green insurance premium income (RMB100 million) RMB100 million 15.34 26.95 6
Statistics of employees' participation in public welfare/volunteer activities Person-times 1252 720 43
Targeted assistance (RMB 10000) RMB 10000 1350 1532 6
Targeted poverty relief (total amount) RMB10000 1350 1532 43

Other aspects.

Indicator Unit 2021 2022 Report Pages
Net investment income (HK$100 million) HK$100 million 445.97 485.73 6

The types of emissions and respective emissions data.

Standard Indicator Unit 2020 2021 2022
NOâ‚“ Emissions kg 1744.85 1868.8 1825.61
PM10 Emissions kg 58.41 50.68 85.94
SOâ‚“ Emissions kg 71.11 71.8 78.58

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Direct GHG Emissions (Scope 1) Tonne CO2e 4897.72 1423.15 2595.99
Indirect Energy Emissions (Scope 2) Tonne CO2e 32614.47 29853.58 74303.27
Total GHG Emissions Tonne CO2e 41377.03 35757.8 77647.34
Total GHG Emissions Intensity (By Employee) Tonne CO2e/employee 0.63 0.52 1.14
Total Other Indirect Energy Emissions (Scope 3) Tonne CO2e 3864.84 4481.07 7647.33

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Total Hazardous Waste Intensity (By Employee) Number/employee 0.12 0.09 0.1

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Non-Hazardous Waste (Electronic Waste) kg 52212 20588.16 8276
Non-Hazardous Waste (Office Waste) kg 50 68
Total Non-Hazardous Waste Intensity (By Employee) Tonne/employee 0.04 0.04 0.0017

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit
GHG Emissions Reduction Compared to Last Year

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Diesel Fuel Consumption Litres 35870 20047 34498.4
Direct Energy Intensity (By Employee) MWh/employee 0.34 0.42 0.38
Gasoline Consumption Litres 2174806.41 1173844.83 2451541
Indirect Energy Intensity (By Employee) MWh/employee 0.81 0.75 1.9
Natural Gas Consumption Cubic metres 121602 135116 106783
Purchased Electricity MWh 53294.85 51363.95 130038.37
Total Direct Energy Consumption MWh 22145.8 28974.18 25879.72
Total Indirect Energy Consumption MWh 53294.85 51363.95 130038.37

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Water Consumption Cubic metres 298990.44 279056.8 512508.3

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Employees Aged 30-50 Person 43592 47383 46812
Number of Employees Aged Above 50 Person 3682 4557 4059
Number of Employees Aged Below 30 Person 18626 16506 17515
Number of Employees in Hong Kong and Macau Person 1123 1222 1186
Number of Employees in Mainland China Person 64388 66806 66783
Number of Employees in Overseas Person 389 418 417
Number of Female Employees Person 33822 34902 34947
Number of Full-time Employees Person 53975 56997 53016
Number of General Employees Person 64690 67149 67041
Number of Male Employees Person 32078 33544 33439
Number of Middle Management Employees Person 1002 1085 1137
Number of Part-time Employees Person 11925 11449 15370
Number of Senior Management Employees Person 208 212 208
Number of Total Employees Person 65900 68446 68386
Percentage of Employees Aged 30-50 % 11.9 17.2 13.88
Percentage of Employees Aged Above 50 % 7.4 15.1 12.49
Percentage of Employees Aged Below 30 % 21 34.2 26.11
Percentage of Employees in Hong Kong and Macau % 10 16.7 17.71
Percentage of Employees in Mainland China % 14.2 21.3 16.91
Percentage of Employees in Overseas % 24.2 18.4 18.71
Percentage of Female Employees % 50.99 51.1

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Turnover Rate of Female Employees % 14.7 20.5 16.03
Turnover Rate of Male Employees % 13.7 21.8 17.88
Turnover Rate of Total Employees % 14.2 21.2 16.93

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2020 2021 2022
Fatalities Rate of the Last 3 Years % 0.006 0.001 0.00731
Number of Fatalities of the Last 3 Years Person 4 1 5

Lost days due to work injury.

Standard Indicator Unit 2020 2021 2022
Lost Days Due to Work-related Injuries Days 1610.5 2101 2244.5

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020 2021 2022
Percentage of Employees Trained % 47.8 49.5 49.52
Percentage of Trained Female Employees % 48.1 48.9 47.36
Percentage of Trained General Employees % 96.5 96.5 95.85
Percentage of Trained Male Employees % 51.9 51.1 51.78
Percentage of Trained Middle Management % 2.9 2.9 3.1
Percentage of Trained Senior Management % 0.6 0.6 0.5

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021 2022
Average Training Hours (Female) Hour 31 75 162.4
Average Training Hours (General Staff) Hour 33 78 77.62
Average Training Hours (Male) Hour 37 82 159
Average Training Hours (Middle Management) Hour 65 84 157.1
Average Training Hours (Senior Management) Hour 134 160 191.08
Average Training Hours per Employee Hour 34 78 160.7

Description of measures to review employment practices to avoid child and forced labour.

Standard Indicator Unit
Number of Violation Cases Related to Child Labour or Forced Labour cases

Number of suppliers by geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Suppliers in Hong Kong Number 258 202 221
Number of Suppliers in Mainland China Number 17952 22584 26349
Number of Suppliers in Overseas Number 43 125 131
Number of Total Suppliers Number 18253 22911 26701

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020 2021 2022
Complaint Growth Rate % 94.5 1.15
Number of Products and Service Related Complaints Case 150090 151816
Satisfaction Rate of Customer Complaint Handling % 99.77 99.88
Total Number of Customer Complaints Case 77175 150090 151816

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Standard Indicator Unit
Number of Customer Privacy Related Complaints

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021 2022
Investment in Targeted Poverty Alleviation RMB10000 1350 1532
Number of Participations in Volunteer Activities Person-times 1252 720
Total Public Welfare Donations RMB10000 2276.7 2145.47
Total Social Investment RMB10000 2276.7 2145.47