2022 ENVIRONMENTAL, SOCIAL AND GOVERNANCE (ESG) & CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Nitrogen oxides (NOx) emissions | kg | 1744.85 | 1868.80 | 1825.61 | 41 |
Particular matter (PM10) emissions | kg | 58.41 | 50.68 | 85.94 | 41 |
Sulfur oxides (SO2) emissions | kg | 71.11 | 71.80 | 78.58 | 41 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Direct Greenhouse gas emissions (scope 1) | Tonne CO2e | 4897.72 | 1423.15 | 2595.99 | 41 |
Energy indirect greenhouse gas emissions (scope 2) | Tonne CO2e | 32614.47 | 29853.58 | 74303.27 | 41 |
Other indirect greenhouse gas emissions (scope 3) | Tonne CO2e | 3864.84 | 4481.07 | 7647.33 | 41 |
Total greenhouse gas emissions | Tonne CO2e | 41377.03 | 35757.80 | 77647.34 | 41 |
Total greenhouse gas emissions per employee | Tonne CO2e/employee | 0.63 | 0.52 | 1.14 | 41 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Discarded lamps per employee | Number/employee | 0.12 | 0.09 | 0.10 | 42 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Discarded electronics and electric appliances per employee | kg/employee | 0.79 | 0.30 | 0.12 | 42 |
Discarded toner and ink cartridges per employee | Number/employee | 0.24 | 0.12 | 0.20 | 42 |
Other waste | kg | 50.00 | 68.00 | 0.00 | 42 |
Other waste per employee | kg/employee | 0.0008 | 0.0010 | 0.0000 | 42 |
Total amount of non-hazardous waste generated (tonne) | tonne | 2570.66 | 114.49 | 6 | |
Total discarded electronics and electric appliances | kg | 52212.00 | 20588.16 | 8276.00 | 42 |
Total discarded lamps | Number | 7964.00 | 6056.00 | 6923.00 | 42 |
Total discarded toner and ink cartridges | Number | 15497.00 | 8126.00 | 13634.00 | 42 |
Total non-hazardous waste | Tonne | 2317.09 | 2570.66 | 114.49 | 42 |
Total non-hazardous waste per employee | Tonne/employee | 0.0400 | 0.0400 | 0.0017 | 42 |
Total waste of electronic equipment (kg) | kg | 20588.16 | 8276 | 6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Diesel consumption | Litres | 35870.00 | 20047.00 | 34498.40 | 42 |
Direct energy consumption per employee | MWh/employee | 0.34 | 0.42 | 0.38 | 42 |
Natural gas consumption | Cubic metres | 121602.00 | 135116.00 | 106783.00 | 42 |
Natural gas consumption (cubic meter) | cubic meter | 135116.00 | 106783.00 | 6 | |
Petrol consumption | Litres | 2174806.41 | 1173844.83 | 2451541.00 | 42 |
Pipeline gas consumption | Cubic metres | 169337.41 | 181330.00 | 619240.00 | 42 |
Purchased electricity | MWh | 53294.85 | 51363.95 | 130038.37 | 42 |
Total direct energy consumption | MWh | 22145.80 | 28974.18 | 25879.72 | 42 |
Total indirect energy consumption | MWh | 53294.85 | 51363.95 | 130038.37 | 42 |
Total indirect energy consumption per employee | MWh/employee | 0.81 | 0.75 | 1.90 | 42 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Water consumption | Cubic metres | 298990.44 | 279056.80 | 512508.30 | 42, 51 |
Water consumption per employee | Cubic metres/employee | 4.54 | 4.08 | 7.49 | 42 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Employee distribution by age - 29 years old and below | % | 21.00 | 34.20 | 26.11 | 43 |
Employee distribution by age - 30-49 years old | % | 11.90 | 17.20 | 13.88 | 43 |
Employee distribution by age - 50 years old and above | % | 7.40 | 15.10 | 12.49 | 43 |
Employee distribution by region - Chinese Mainland | % | 14.20 | 21.30 | 16.91 | 43 |
Employee distribution by region - Hong Kong and Macau | % | 10.00 | 16.70 | 17.71 | 43 |
Employee distribution by region - Overseas | % | 24.20 | 18.40 | 18.71 | 43 |
Number of insurance agents (person) | person | 447629 | 452556 | 6 | |
Percentage of female employees (%) | % | 50.99 | 51.10 | 6 | |
Total assets (HK$100 million) | HK$100 million | 13786 | 14094 | 6 | |
Total workforce | Person | 65900 | 68446 | 68386 | 42 |
Workforce - Age 29 years old and below | Person | 18626 | 16506 | 17515 | 42 |
Workforce - Age 30-49 years old | Person | 43592 | 47383 | 46812 | 42 |
Workforce - Age 50 years old and above | Person | 3682 | 4557 | 4059 | 42 |
Workforce - Chinese Mainland | Person | 64388 | 66806 | 66783 | 42 |
Workforce - Female | Person | 33822 | 34902 | 34947 | 42 |
Workforce - Full-time | Person | 53975 | 56997 | 53016 | 42 |
Workforce - General staff | Person | 64690 | 67149 | 67041 | 42 |
Workforce - Hong Kong and Macau | Person | 1123 | 1222 | 1186 | 42 |
Workforce - Male | Person | 32078 | 33544 | 33439 | 42 |
Workforce - Middle management | Person | 1002 | 1085 | 1137 | 42 |
Workforce - Overseas | Person | 389 | 418 | 417 | 42 |
Workforce - Part-time | Person | 11925 | 11449 | 42 | |
Workforce - Senior management | Person | 208 | 212 | 208 | 42 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Employee turnover rate - Female | % | 14.70 | 20.50 | 16.03 | 42 |
Employee turnover rate - Male | % | 13.70 | 21.80 | 17.88 | 42 |
Total employee turnover rate | % | 14.20 | 21.20 | 16.93 | 42 |
Total employee turnover rate (%) | % | 21.20 | 16.93 | 6 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Fatalities of the last 3 years | Person | 4 | 1 | 5 | 43 |
Fatalities rate of the last 3 years | % | 0.00600 | 0.00100 | 0.00731 | 43 |
Injuries | Number | 48 | 66 | 60 | 43 |
Lost days due to work injury.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Lost days due to work injury | Days | 1610.5 | 2101.0 | 2244.5 | 43 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Percentage of employees trained | % | 47.80 | 49.50 | 49.52 | 43 |
Percentage of employees trained - Female | % | 48.10 | 48.90 | 47.36 | 43 |
Percentage of employees trained - General staff | % | 96.50 | 96.50 | 95.85 | 43 |
Percentage of employees trained - Male | % | 51.90 | 51.10 | 51.78 | 43 |
Percentage of employees trained - Middle management | % | 2.90 | 2.90 | 3.10 | 43 |
Percentage of employees trained - Senior management | % | 0.60 | 0.60 | 0.50 | 43 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Average employee training hours | Hour | 34 | 78 | 160.70 | 43 |
Average employee training hours - Female | Hour | 31 | 75 | 162.40 | 43 |
Average employee training hours - General staff | Hour | 33 | 78 | 77.62 | 43 |
Average employee training hours - Male | Hour | 37 | 82 | 159.00 | 43 |
Average employee training hours - Middle management | Hour | 65 | 84 | 157.10 | 43 |
Average employee training hours - Senior management | Hour | 134 | 160 | 191.08 | 43 |
Number of suppliers by geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Total number of agents | Person | 433672 | 447629 | 452556 | 42 |
Total suppliers | Number | 18253 | 22911 | 26701 | 43 |
Total suppliers - Chinese Mainland | Number | 17952 | 22584 | 26349 | 43 |
Total suppliers - Hong Kong and Macau | Number | 258 | 202 | 221 | 43 |
Total suppliers - Overseas | Number | 43 | 125 | 131 | 43 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Customer satisfaction (%) | % | 99.77 | 99.88 | 6 | |
Total complaints (product and service-related) | Case | 77175 | 150090 | 151816 | 43 |
Total premiums written (HK$100 million) | HK$100 million | 2625 | 2650 | 6 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2020 | Report Pages |
---|---|---|---|
Number of conducted legal cases regarding corrupt practices | Case | Undisclosed | 43 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Charity donation (total amount) | RMB10000 | 2276.70 | 2145.47 | 43 |
Green insurance premium income (RMB100 million) | RMB100 million | 15.34 | 26.95 | 6 |
Statistics of employees' participation in public welfare/volunteer activities | Person-times | 1252 | 720 | 43 |
Targeted assistance (RMB 10000) | RMB 10000 | 1350 | 1532 | 6 |
Targeted poverty relief (total amount) | RMB10000 | 1350 | 1532 | 43 |
Other aspects.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Net investment income (HK$100 million) | HK$100 million | 445.97 | 485.73 | 6 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
NOâ‚“ Emissions | kg | 1744.85 | 1868.8 | 1825.61 |
PM10 Emissions | kg | 58.41 | 50.68 | 85.94 |
SOâ‚“ Emissions | kg | 71.11 | 71.8 | 78.58 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | Tonne CO2e | 4897.72 | 1423.15 | 2595.99 |
Indirect Energy Emissions (Scope 2) | Tonne CO2e | 32614.47 | 29853.58 | 74303.27 |
Total GHG Emissions | Tonne CO2e | 41377.03 | 35757.8 | 77647.34 |
Total GHG Emissions Intensity (By Employee) | Tonne CO2e/employee | 0.63 | 0.52 | 1.14 |
Total Other Indirect Energy Emissions (Scope 3) | Tonne CO2e | 3864.84 | 4481.07 | 7647.33 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Total Hazardous Waste Intensity (By Employee) | Number/employee | 0.12 | 0.09 | 0.1 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Non-Hazardous Waste (Electronic Waste) | kg | 52212 | 20588.16 | 8276 |
Non-Hazardous Waste (Office Waste) | kg | 50 | 68 | |
Total Non-Hazardous Waste Intensity (By Employee) | Tonne/employee | 0.04 | 0.04 | 0.0017 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit |
---|---|
GHG Emissions Reduction Compared to Last Year |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Diesel Fuel Consumption | Litres | 35870 | 20047 | 34498.4 |
Direct Energy Intensity (By Employee) | MWh/employee | 0.34 | 0.42 | 0.38 |
Gasoline Consumption | Litres | 2174806.41 | 1173844.83 | 2451541 |
Indirect Energy Intensity (By Employee) | MWh/employee | 0.81 | 0.75 | 1.9 |
Natural Gas Consumption | Cubic metres | 121602 | 135116 | 106783 |
Purchased Electricity | MWh | 53294.85 | 51363.95 | 130038.37 |
Total Direct Energy Consumption | MWh | 22145.8 | 28974.18 | 25879.72 |
Total Indirect Energy Consumption | MWh | 53294.85 | 51363.95 | 130038.37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Water Consumption | Cubic metres | 298990.44 | 279056.8 | 512508.3 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Employees Aged 30-50 | Person | 43592 | 47383 | 46812 |
Number of Employees Aged Above 50 | Person | 3682 | 4557 | 4059 |
Number of Employees Aged Below 30 | Person | 18626 | 16506 | 17515 |
Number of Employees in Hong Kong and Macau | Person | 1123 | 1222 | 1186 |
Number of Employees in Mainland China | Person | 64388 | 66806 | 66783 |
Number of Employees in Overseas | Person | 389 | 418 | 417 |
Number of Female Employees | Person | 33822 | 34902 | 34947 |
Number of Full-time Employees | Person | 53975 | 56997 | 53016 |
Number of General Employees | Person | 64690 | 67149 | 67041 |
Number of Male Employees | Person | 32078 | 33544 | 33439 |
Number of Middle Management Employees | Person | 1002 | 1085 | 1137 |
Number of Part-time Employees | Person | 11925 | 11449 | 15370 |
Number of Senior Management Employees | Person | 208 | 212 | 208 |
Number of Total Employees | Person | 65900 | 68446 | 68386 |
Percentage of Employees Aged 30-50 | % | 11.9 | 17.2 | 13.88 |
Percentage of Employees Aged Above 50 | % | 7.4 | 15.1 | 12.49 |
Percentage of Employees Aged Below 30 | % | 21 | 34.2 | 26.11 |
Percentage of Employees in Hong Kong and Macau | % | 10 | 16.7 | 17.71 |
Percentage of Employees in Mainland China | % | 14.2 | 21.3 | 16.91 |
Percentage of Employees in Overseas | % | 24.2 | 18.4 | 18.71 |
Percentage of Female Employees | % | 50.99 | 51.1 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Turnover Rate of Female Employees | % | 14.7 | 20.5 | 16.03 |
Turnover Rate of Male Employees | % | 13.7 | 21.8 | 17.88 |
Turnover Rate of Total Employees | % | 14.2 | 21.2 | 16.93 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Fatalities Rate of the Last 3 Years | % | 0.006 | 0.001 | 0.00731 |
Number of Fatalities of the Last 3 Years | Person | 4 | 1 | 5 |
Lost days due to work injury.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Lost Days Due to Work-related Injuries | Days | 1610.5 | 2101 | 2244.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Percentage of Employees Trained | % | 47.8 | 49.5 | 49.52 |
Percentage of Trained Female Employees | % | 48.1 | 48.9 | 47.36 |
Percentage of Trained General Employees | % | 96.5 | 96.5 | 95.85 |
Percentage of Trained Male Employees | % | 51.9 | 51.1 | 51.78 |
Percentage of Trained Middle Management | % | 2.9 | 2.9 | 3.1 |
Percentage of Trained Senior Management | % | 0.6 | 0.6 | 0.5 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Average Training Hours (Female) | Hour | 31 | 75 | 162.4 |
Average Training Hours (General Staff) | Hour | 33 | 78 | 77.62 |
Average Training Hours (Male) | Hour | 37 | 82 | 159 |
Average Training Hours (Middle Management) | Hour | 65 | 84 | 157.1 |
Average Training Hours (Senior Management) | Hour | 134 | 160 | 191.08 |
Average Training Hours per Employee | Hour | 34 | 78 | 160.7 |
Description of measures to review employment practices to avoid child and forced labour.
Standard Indicator | Unit |
---|---|
Number of Violation Cases Related to Child Labour or Forced Labour | cases |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Suppliers in Hong Kong | Number | 258 | 202 | 221 |
Number of Suppliers in Mainland China | Number | 17952 | 22584 | 26349 |
Number of Suppliers in Overseas | Number | 43 | 125 | 131 |
Number of Total Suppliers | Number | 18253 | 22911 | 26701 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Complaint Growth Rate | % | 94.5 | 1.15 | |
Number of Products and Service Related Complaints | Case | 150090 | 151816 | |
Satisfaction Rate of Customer Complaint Handling | % | 99.77 | 99.88 | |
Total Number of Customer Complaints | Case | 77175 | 150090 | 151816 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Standard Indicator | Unit |
---|---|
Number of Customer Privacy Related Complaints |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Investment in Targeted Poverty Alleviation | RMB10000 | 1350 | 1532 |
Number of Participations in Volunteer Activities | Person-times | 1252 | 720 |
Total Public Welfare Donations | RMB10000 | 2276.7 | 2145.47 |
Total Social Investment | RMB10000 | 2276.7 | 2145.47 |