Environmental, Social and Governance Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Energy Indirect GHG emissions (Scope 2) | tonnes of CO2-e | 20685 | 25922 | 18 |
| GHG emission intensity | tonnes of CO2-e/m2 | 0.0031 | 0.0036 | 18 |
| Total GHG emissions | tonnes of CO2-e | 20685 | 25922 | 18 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste generated - Waste generated | tonnes | 5.5 | 6.5 | 20 |
| Non-hazardous waste generated - Waste generated intensity | tonnes/m² | 0.000001 | 0.000001 | 20 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Energy consumption intensity | MWh/m² | 0.0035 | 0.004 | 21 |
| Purchased electricity | MWh | 22948 | 28757 | 21 |
| Total energy consumption | MWh | 22948 | 28757 | 21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Water consumption | m³ | 493544 | 725411 | 22 |
| Water consumption intensity | m³/m² | 0.07 | 0.1 | 22 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of lowly important ESG issues | issues | 5 | 15 |
| Number of moderately important ESG issues | issues | 9 | 15 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of highly important ESG issues | issues | 6 | 15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employee breakdown by age group (Age 30 or below) | % | 69 | 74 | 30 |
| Employee breakdown by age group (Age 31-40) | % | 20 | 16 | 30 |
| Employee breakdown by age group (Age 41-50) | % | 10 | 10 | 30 |
| Employee breakdown by age group (Age 51 or above) | % | 1 | 30 | |
| Employee breakdown by gender (Female) | % | 47 | 54 | 30 |
| Employee breakdown by gender (Male) | % | 53 | 46 | 30 |
| Employee breakdown by geographical region (The PRC) | % | 100 | 100 | 30 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group: Age 30 or below | % | 12% | 13% | 31 |
| Employee turnover rate by age group: Age 31-40 | % | 18% | 65% | 31 |
| Employee turnover rate by age group: Age 41-50 | % | 15% | 26% | 31 |
| Employee turnover rate by age group: Age 51 or above | % | 100% | 31 | |
| Employee turnover rate by employment position: General | % | 90% | 90% | 31 |
| Employee turnover rate by employment position: Middle management | % | 9% | 9% | 31 |
| Employee turnover rate by employment position: Senior management | % | 1% | 1% | 31 |
| Employee turnover rate by gender: Female | % | 11% | 23% | 31 |
| Employee turnover rate by gender: Male | % | 15% | 24% | 31 |
| Employee turnover rate by geographical region: The PRC | % | 13% | 24% | 31 |
| Employee turnover rate overall | % | 13% | 24% | 31 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of work injury cases | 9 | 8 | 34 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | days | 40 | 52 | 34 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of trained employees by employment position - General | % | 81 | 84 | 45 |
| Percentage of trained employees by employment position - Middle management | % | 15 | 13 | 45 |
| Percentage of trained employees by employment position - Senior management | % | 4 | 3 | 45 |
| Proportion of trained employees (Female) | % | 75% | 93% | 37 |
| Proportion of trained employees (General) | % | 66% | 97% | 37 |
| Proportion of trained employees (Male) | % | 70% | 100% | 37 |
| Proportion of trained employees (Middle management) | % | 100% | 100% | 37 |
| Proportion of trained employees (Overall) | % | 72% | 97% | 37 |
| Proportion of trained employees (Senior management) | % | 86% | 100% | 37 |
| Trained employees composition by employment position (General) | % | 78 | 86 | 38 |
| Trained employees composition by employment position (Middle management) | % | 21 | 11 | 38 |
| Trained employees composition by employment position (Senior management) | % | 1 | 3 | 38 |
| Trained employees composition by gender (Female) | % | 47 | 57 | 38 |
| Trained employees composition by gender (Male) | % | 53 | 43 | 38 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee (Female) | hours/employee | 31.5 | 29 | 38 |
| Average training hours completed per employee (General) | hours/employee | 22.2 | 25.6 | 38 |
| Average training hours completed per employee (Male) | hours/employee | 26.4 | 21.5 | 38 |
| Average training hours completed per employee (Middle management) | hours/employee | 46 | 27.6 | 38 |
| Average training hours completed per employee (Overall) | hours/employee | 28.6 | 25 | 38 |
| Average training hours completed per employee (Senior management) | hours/employee | 16 | 33.7 | 38 |
| Average training hours completed per trained employee - Directors and Senior management | hours | 6 | 6 | 46 |
| Average training hours completed per trained employee - General | hours | 3 | 2.6 | 46 |
| Average training hours completed per trained employee - Middle management | hours | 4 | 3.6 | 46 |
| Average training hours completed per trained employee - Total | hours | 3.3 | 2.9 | 46 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Completion rate of satisfactorily resolved service requests | % | 95.7 | 42 |
| Excellent Enterprises in Property Management Industry in Henan Province | award | Excellent | 43 |
| Excellent Members in Property Management Industry in Zhengzhou City | award | Excellent | 43 |
| Number of complaints related to property management services | 3 | 42 | |
| Number of service requests from customers | 119516 | 42 | |
| Number of service requests satisfactorily resolved | 113618 | 42 | |
| Overall 2022 service satisfaction score on apartments | marks | 87 | 42 |
| Overall 2022 service satisfaction score on office buildings | marks | 98 | 42 |
| Top 3 Property Management Companies in terms of Office Buildings Service Power in Henan Province | ranking | 3 | 43 |
| Top 3 Property Management Companies in terms of Service Power in Zhengzhou City | ranking | 3 | 43 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of employees received anti-corruption training - Directors and Senior management | 14 | 14 | 46 | |
| Number of employees received anti-corruption training - General | 286 | 362 | 46 | |
| Number of employees received anti-corruption training - Middle management | 55 | 58 | 46 | |
| Number of employees received anti-corruption training - Total | 355 | 434 | 46 | |
| Percentage of staff who received anti-corruption training | % | 70 | 70 | 45 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Top 13 Property Management Companies in terms of Service Power in Henan Province | ranking | 13 | 43 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | tonnes of CO2-e | 20685 | 25922 |
| Total GHG Emissions | tonnes of CO2-e | 20685 | 25922 |
| Total GHG Emissions Intensity (By Area) | tonnes of CO2-e/m2 | 0.0031 | 0.0036 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/m² | 0.000001 | 0.000001 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/m² | 0.0035 | 0.004 |
| Purchased Electricity | MWh | 22948 | 28757 |
| Total Energy Consumption | MWh | 22948 | 28757 |
| Total Indirect Energy Consumption | MWh | 22948 | 28757 |
| Total Purchased Energy | MWh | 22948 | 28757 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption | m³ | 493544 | 725411 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Aged 30-50 | % | 30 | 26 |
| Percentage of Employees Aged Above 50 | % | 1 | |
| Percentage of Employees Aged Below 30 | % | 69 | 74 |
| Percentage of Employees in Mainland China | % | 100 | 100 |
| Percentage of Female Employees | % | 47 | 54 |
| Percentage of Male Employees | % | 53 | 46 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 18 | 65 |
| Turnover Rate of Employees Aged Above 50 | % | 100 | |
| Turnover Rate of Employees Aged Below 30 | % | 12 | 13 |
| Turnover Rate of Employees in Mainland China | % | 13 | 24 |
| Turnover Rate of Female Employees | % | 11 | 23 |
| Turnover Rate of General Employees | % | 90 | 90 |
| Turnover Rate of Male Employees | % | 15 | 24 |
| Turnover Rate of Middle Management Employees | % | 9 | 9 |
| Turnover Rate of Senior Management Employees | % | 1 | 1 |
| Turnover Rate of Total Employees | % | 13 | 24 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 40 | 52 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | 72 | 97 |
| Percentage of Trained Female Employees | % | 47 | 57 |
| Percentage of Trained General Employees | % | 78 | 86 |
| Percentage of Trained Male Employees | % | 53 | 43 |
| Percentage of Trained Middle Management | % | 21 | 11 |
| Percentage of Trained Senior Management | % | 1 | 3 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours/employee | 31.5 | 29 |
| Average Training Hours (General Staff) | hours/employee | 22.2 | 25.6 |
| Average Training Hours (Male) | hours/employee | 26.4 | 21.5 |
| Average Training Hours (Middle Management) | hours/employee | 46 | 27.6 |
| Average Training Hours (Senior Management) | hours/employee | 16 | 33.7 |
| Average Training Hours per Employee | hours/employee | 28.6 | 25 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Products and Service Related Complaints | 3 | |
| Total Number of Customer Complaints | 3 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 70 | 70 |
| Coverage of Anti-corruption Training for Employees | % | 70 | 70 |
| Number of Directors and Management Attendance for Anti-corruption Training | 69 | 72 | |
| Number of General Employees Attendance for Anti-corruption Training | 286 | 362 | |
| Number of People Participated in Ethical Standards and Anti-corruption Training | 355 | 434 |