2022 Sustainability Report

Company: SHANGRI-LA ASIA (69)
Year: 2022
Published: 2023-04-25
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 Report Pages
Greenhouse gas emissions Scope 3 '000 Tonnes CO2e 86 55

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2022 Report Pages
Carbon emissions (Scope 1 and 2) thousand tonnes CO2e 1048 734 696 749 29
Carbon intensity performance kg CO2e/m² 104 89 94 29
Greenhouse gas emissions Scope 1 '000 Tonnes CO2e 107 55
Greenhouse gas emissions Scope 1 & 2 '000 Tonnes CO2e 734 696 749 55
Greenhouse gas emissions Scope 2 '000 Tonnes CO2e Not disclosed 642 55
Scope 1 carbon emissions thousand tonnes CO2e 107 29
Scope 2 carbon emissions thousand tonnes CO2e 642 29
Scope 3 carbon emissions thousand tonnes CO2e 86 29
Scope 3 carbon emissions - Business Travel thousand tonnes CO2e 0.3 29
Scope 3 carbon emissions - Fuel-and Energy-Related Activities Not Included in Scope 1 or Scope 2 thousand tonnes CO2e 34 29
Scope 3 carbon emissions - Waste Generated in Operations thousand tonnes CO2e 51.8 29
Scope 3 carbon emissions disclosed for the first time 3 4
Total carbon emissions (Scope 1, 2, 3) thousand tonnes CO2e 835 29

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Hazardous waste - #Properties reporting 101 102 104 55
Hazardous waste - Diversion rate 22% 55
Hazardous waste - Diverted Tonnes 33.7 55
Hazardous waste - Total Tonnes 113.8 223 151.5 55

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2022 Report Pages
Diversion rate for food waste % 74 4
Non-hazardous waste - #Properties reporting 101 102 104 55
Non-hazardous waste - Diversion rate 55% 43% 44% 55
Non-hazardous waste - Diverted '000 Tonnes 14.5 20.6 12.1 55
Non-hazardous waste - To landfill '000 Tonnes 11.6 13.3 15.7 55
Non-hazardous waste - Total '000 Tonnes 26.1 33.9 27.8 55
Single-use Plastics Consumption tonnes 1819 1206 1683 1020 33
Single-use Plastics Intensity g/occupied room night 175 221 271 33
Single-use Plastics Intensity Performance g/occupied room night 150 33
Total food waste '000 Tonnes 9.7 16.3 10 55
Total food waste - Diverted '000 Tonnes 8.2 13.4 7.4 55
Total food waste - To landfill '000 Tonnes 1.6 2.9 2.6 55
Total single-use plastics waste consumption Tonnes Not disclosed 1020 55

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2019 2020 2021 2022 Report Pages
Carbon intensity target kg CO2e/m² 147 147 147 146 29

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2022 Report Pages
Hazardous waste - To landfill Tonnes 117.7 55
Hotels eliminated full plastic takeaway containers, cutleries, and bags 100% 4
Single-use Plastics Intensity Target g/occupied room night 161 33

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2022 Report Pages
Chilled water GWh 17 22 34 55
Coal GWh 0.6 0.6 <0.1 55
Diesel GWh 91 86 103 55
Energy Intensity Performance kWh/m² 274 189 192 207 30
Energy Mix - Chilled Water GWh 379 30
Energy Mix - Coal GWh 4 30
Energy Mix - Diesel GWh 48 30
Energy Mix - Gasoline GWh 4 30
Energy Mix - LPG GWh 34 30
Energy Mix - Natural Gas GWh 120 30
Energy Mix - Purchased Electricity GWh 956 30
Energy Mix - Purchased Heat GWh 103 30
Gasoline GWh 5 3 4 55
LPG GWh 32 32 48 55
Natural gas GWh 325 361 379 55
Purchased electricity GWh 782 879 956 55
Purchased heat GWh 79 113 120 55
Total Energy Consumption GWh 1953 1332 1497 1645 30
Total energy consumption GWh 1332 1497 1645 55

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2022 Report Pages
Total Water Use ML 18056 11780 12639 13013 31
Water Intensity Performance m³/occupied room night 1.8 2.3 2.1 1.9 31
Water consumption ML 11780 12639 13013 55

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2020 2021 2022 Report Pages
Energy Intensity Target kWh/m² 273 273 273 30

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2020 2021 2022 Report Pages
CDP survey score - Water B C B 55
Water Intensity Target m³/occupied room night 1.8 1.8 31

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2020 2021 2022 Report Pages
Certified green buildings 36 36 36 55
Green building certification 39 4
Hotels obtained external certification 90 4
Properties audited internally properties 104 29
Properties with Environment Management System certified to ISO14001 45 4
Properties with ISO14001 Environment Management System Certificates properties 45 29

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2020 2021 2022 Report Pages
CDP survey score - Climate B- C B- 55

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
#People with Disabilities (PWDs) 632 550 479 53
% PWD representation 1.5% 1.7% 1.4% 53
Diversity and Inclusion - % Female representation - Function/Division Heads (VP level or above but excluding Senior Management) Not disclosed 34% 37% 53
Diversity and Inclusion - % Female representation - Managerial (M1–M3) 44% 44% 44% 53
Diversity and Inclusion - % Female representation - Senior Management Not disclosed 25% 14% 53
Diversity and Inclusion - % Female representation - Senior Managerial/Property Executive Committee (M4–M6) 39% 40% 39% 53
Diversity and Inclusion - % Female representation - Total Headcount 43% 43% 43% 53
Employee Headcount - 30–50 years 22842 20443 21297 53
Employee Headcount - Female 18225 16945 17401 53
Employee Headcount - Hong Kong and Taiwan 3289 53
Employee Headcount - Japan and Korea Not disclosed 235 53
Employee Headcount - Mainland China 20902 53
Employee Headcount - Mainland China, Hong Kong SAR and Taiwan 23688 24592 24191 53
Employee Headcount - Male 24075 22072 23345 53
Employee Headcount - Middle East, Europe, India, and Americas 5203 53
Employee Headcount - Over 50 years 5922 5794 6680 53
Employee Headcount - Rest of World 18612 14425 16555 53
Employee Headcount - Southeast Asia and Australasia 11117 53
Employee Headcount - Total 42300 39017 40746 53
Employee Headcount - Under 30 years 13536 12780 12769 53
Employee with disabilities 479 4
Full-time Equivalent (FTE) 43224 43106 45765 54
New Hires - 30–50 years 784 2308 3733 53
New Hires - Female 1791 4405 5048 53
New Hires - Mainland China, Hong Kong SAR and Taiwan 3284 7892 6334 53
New Hires - Male 1941 4529 6110 53
New Hires - Over 50 years 112 400 534 53
New Hires - Rest of World 448 1042 4824 53
New Hires - Total 3732 8934 11158 53
New Hires - Under 30 years 2836 6226 6891 53

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 Report Pages
Turnover - 30–50 years 3998 3717 53
Turnover - Female 4010 3475 53
Turnover - Mainland China, Hong Kong SAR and Taiwan 6274 4634 53
Turnover - Male 5101 4431 53
Turnover - Over 50 years Not disclosed 433 53
Turnover - Rest of World 2837 3272 53
Turnover - Total 9111 7906 53
Turnover - Under 30 years 4637 3756 53

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2019 2020 2021 2022 Report Pages
Employee recorded injuries 1811 1114 1041 1462 24
Performance (incident per 100 FTE) incident per 100 FTE 3.2 2.6 2.4 3.2 24
Target (incident per 100 FTE) incident per 100 FTE 3.5 3.5 3.5 3.5 24
Total recorded injuries 1138 1041 1462 54
Total recorded instances of work-related health issues 522 24

Lost days due to work injury.

Indicator Unit 2019 2020 2021 2022 Report Pages
Lost days due to work injuries 14513 14513 10828 11655 24, 54

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 Report Pages
Colleagues passed core learning programmes 100% 4
Percentage of permanent employees completed and passed Core Learning programme on Shangri-La Culture % 100% 21

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 2021 2022 Report Pages
Average training hour per employee hour 36 21
Average training hours per colleague hours 51 28 36 54
Average training spend per colleague USD168 USD168 USD82 54
Average training spend per employee USD 82 21
Shangri-La Academy online training hours hours 2.1 million 1.1 million 1.5 million 54
Total training hours by employment level - Function/Division Heads (VP level or above but excluding SM) hour 1169 21
Total training hours by employment level - Junior operation (L5/N1/N2/N3) hour 758851 21
Total training hours by employment level - Managerial (L2/L3/M1/M2/M3) hour 312529 21
Total training hours by employment level - Senior Management (SM) hour 15 21
Total training hours by employment level - Senior Managerial/Property Executive Committee (L1/M4/M5/M6) hour 31506 21
Total training hours by employment level - Senior operation (L4/E1/E2/E3) hour 361872 21
Total training hours by gender - Female hour 810877 21
Total training hours by gender - Male hour 647841 21
Total training hours by gender - Not Disclosed hour 7234 21
Total training hours by location - Hong Kong SAR and Taiwan hour 348719 21
Total training hours by location - Japan and Korea hour 162929 21
Total training hours by location - Mainland China hour 826035 21
Total training hours by location - Middle East, Europe, India and Americas hour 119467 21
Total training hours by location - Southeast Asia and Australasia hour 8793 21
Training hours 1.46m+ 4
Training hours by employment level - Function/Division Heads (VP level or above but excluding Senior Management) hours 1169 54
Training hours by employment level - Function/Division Heads (VP level or above but excluding Senior Management), percentage of total <1% 54
Training hours by employment level - Junior Operation (L5/N2/N1) hours 758851 54
Training hours by employment level - Junior Operation (L5/N2/N1), percentage of total 51% 54
Training hours by employment level - Managerial (L2/L3/M1/M2/M3) hours 312529 54
Training hours by employment level - Managerial (L2/L3/M1/M2/M3), percentage of total 21% 54
Training hours by employment level - Senior Management hours 15 54
Training hours by employment level - Senior Management, percentage of total <1% 54
Training hours by employment level - Senior Managerial/Property Executive Committee (L1/M4/M5/M6) hours 31506 54
Training hours by employment level - Senior Managerial/Property Executive Committee (L1/M4/M5/M6), percentage of total 2% 54
Training hours by employment level - Senior Operation (L4/E1/E2/E3) hours 361872 54
Training hours by employment level - Senior Operation (L4/E1/E2/E3), percentage of total 24% 54
Training hours by gender - Female hours 647841 54
Training hours by gender - Female, percentage of total 44% 54
Training hours by gender - Male hours 810877 54
Training hours by gender - Male, percentage of total 55% 54
Training hours by gender - Not Disclosed hours 7234 54
Training hours by gender - Not Disclosed, percentage of total 1% 54
Training hours by location - Hong Kong and Taiwan hours 119467 54
Training hours by location - Hong Kong and Taiwan, percentage of total 8% 54
Training hours by location - Japan and Korea hours 8793 54
Training hours by location - Japan and Korea, percentage of total 2% 54
Training hours by location - Mainland China hours 826035 54
Training hours by location - Mainland China, percentage of total 56% 54
Training hours by location - Middle East, Europe, India and Americas hours 162929 54
Training hours by location - Middle East, Europe, India and Americas, percentage of total 11% 54
Training hours by location - Southeast Asia and Australasia hours 348719 54
Training hours by location - Southeast Asia and Australasia, percentage of total 23% 54

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 Report Pages
Overall stay experience score 86.5 4

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2022 Report Pages
Compliance with laws and regulations - non-compliance and fine in 2022 There is no non-compliance and fine in 2022 59

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2022 Report Pages
Operational audits passed 99% 4

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 Report Pages
Beneficiaries reached 241k+ 4
Volunteer activities 2410 4
Volunteer hours contributed 126k+ 4
Volunteers 21776 4

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021 2022
Direct GHG Emissions (Scope 1) thousand tonnes CO2e 107
Indirect Energy Emissions (Scope 2) thousand tonnes CO2e 642
Scope 3 GHG Emissions (Business Travel) thousand tonnes CO2e 0.3
Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) thousand tonnes CO2e 34
Scope 3 GHG Emissions (Waste Generated in Operations) thousand tonnes CO2e 51.8
Total GHG Emissions thousand tonnes CO2e 1048 734 696 835
Total GHG Emissions Intensity (By Area) kg CO2e/m² 104 89 94
Total Other Indirect Energy Emissions (Scope 3) thousand tonnes CO2e 86

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Diversion Rate of Hazardous Waste % 22
Total Hazardous Waste Tonnes 113.8 223 151.5

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Diversion Rate of Non-Hazardous Waste % 55 43 44
Non-Hazardous Waste Landfilling tonnes 11600 13300 15700

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022
Percentage of Reduction in GHG Intensity Compared to Last Year % -0.68
Reduction in GHG Intensity Compared to Last Year (By Area) kg CO2e/m² -1

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022
Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 100

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021 2022
Coal GWh 0.6 0.6 4
Diesel Fuel Consumption GWh 91 86 103
Energy Consumption Intensity (By Area) kWh/m² 274 189 192 207
Fossil Fuel Consumption GWh 4
Gasoline Consumption GWh 5 3 4
LPG Consumption GWh 32 32 48
Natural Gas Consumption GWh 325 361 379
Purchased Cooling GWh 17 22 34
Purchased Electricity GWh 782 879 956
Purchased Heating GWh 79 113 120
Total Energy Consumption GWh 1953 1332 1497 1645

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021 2022
Total Water Withdrawal ML 18056 11780 12639 13013
Water Consumption ML 11780 12639 13013

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Employees Aged 30-50 22842 20443 21297
Number of Employees Aged Above 50 5922 5794 6680
Number of Employees Aged Below 30 13536 12780 12769
Number of Employees in Mainland China 23688 24592 20902
Number of Employees in Overseas 18612 14425 16555
Number of Female Employees 18225 16945 17401
Number of Full-time Employees 43224 43106 45765
Number of Male Employees 24075 22072 23345
Number of New Employees 3732 8934 11158
Number of New Employees (Above 50) 112 400 534
Number of New Employees (Aged 30-50) 784 2308 3733
Number of New Employees (Aged Below 30) 2836 6226 6891
Number of New Employees (Female) 1791 4405 5048
Number of New Employees (Mainland China) 3284 7892 6334
Number of New Employees (Male) 1941 4529 6110
Number of New Employees (Overseas) 448 1042 4824
Number of Total Employees 42300 39017 40746
Percentage of Female Employees % 43 43 43

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022
Turnover Rate of Employees Aged 30-50 3998 3717
Turnover Rate of Employees Aged Above 50 433
Turnover Rate of Employees Aged Below 30 4637 3756
Turnover Rate of Female Employees 4010 3475
Turnover Rate of Male Employees 5101 4431
Turnover Rate of Total Employees 9111 7906

Lost days due to work injury.

Standard Indicator Unit 2019 2020 2021 2022
Lost Days Due to Work-related Injuries days 14513 14513 11655 11655
Rate of Work-related Injuries incident per 100 FTE 2.5

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022
Percentage of Employees Trained % 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021 2022
Average Training Hours per Employee hours 51 28 36
Total Training Hours hours 1460000

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022
Total Volunteer Service Hours hours 126000