SUSTAINABILITY REPORT 2022

Year: 2022
Published: 2023-04-13
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2020 2021 2022 Report Pages
NOx emissions (tonnes) tonnes 8932 9031 11020 29
Nitrogen oxide (NOx) emissions kg 8902 9091 11470 69
RSP emissions (tonnes) tonnes 314 285 260 29
Respirable Suspended Particulates (RSP) emissions kg 314 283 280 69
SOx emissions (tonnes) tonnes 760 835 885 29
Sulfur oxide (SOx) emissions kg 835 833 895 69

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Indirect energy intensity kWh / HKD million revenue 30 26 25 69
Scope 1 & 2 emissions (tCO2e) tCO2e 10059682 9798570 9285901 29
Scope 1 carbon intensity tonnes CO2e / HKD million revenue 183 161 161 69
Scope 1 emission tonnes CO2e 8369518 8249239 7945185 69
Scope 1 emissions (tCO2e) tCO2e 8395513 8236259 7945159 29
Scope 2 carbon intensity tonnes CO2e / HKD million revenue 36 29 25 69
Scope 2 emission tonnes CO2e 1664169 1504132 1240742 69
Scope 2 emissions (tCO2e) tCO2e 1664169 1562312 1340742 29
Scope 3 Emissions Estimated Total tCO2e 766768 12
Scope 3 emissions tCO2e 766768 7
Total GHG emissions tonnes CO2e 10033862 9753730 9185899 69
Total carbon intensity tonnes CO2e / HKD million revenue 220 190 187 69

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Total hazardous waste produced tonnes 25386 26914 26877 40, 69

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2021/22 2022 Report Pages
NGN - office and depot waste created reduction (2018-2026) % 14 41
Reliance Home Comfort - residential and commercial waste recycled % 67.2 41
Total non-hazardous waste produced tonnes 365246 437739 409353 40, 69
WWU - excavated spoil materials sent to landfill compared to 2019 % 12 41

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2022 Report Pages
Group overall GHG emissions reduction percent 5.8 30
Scope 1 and 2 GHG emissions reduction percent 5.8 30
Scope 1 and 2 emissions reduction vs 2021 % -5.8 7
Scope 2 GHG emissions reduction percent 17.5 30

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2021/22 2022 Report Pages
NGN - excavation spoil sent to landfill by mass % 0.11 41
SA Power Networks - waste diverted from landfill Achieved 41

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Biomass energy consumption kWh 4495933 4591231 2171905 69
Coal and other fuels consumption kWh 11259409 12825228 12486176 69
Decrease in electricity purchased percent 8.7 30
Diesel consumption kWh 543062 473908 448515 69
Direct energy consumption kWh 18837155 20043375 18083178 69
Direct energy intensity kWh / HKD million revenue 412 390 367 69
Gasoline/Petrol consumption kWh 44733 43106 46704 69
Geothermal energy consumption kWh 21 23 17 69
Hydro energy consumption kWh 3652 3531 3614 69
Indirect energy consumption kWh 1389472 1339434 1222708 69
Indirect energy consumption - Electricity kWh 1389472 1339434 1222708 69
Indirect energy consumption - Heating kWh 591 438 69
LPG consumption kWh 2250 1137 985 69
Natural gas consumption kWh 9269464 9711475 9674928 69
Non-renewable electricity purchased ('000 kWh) 000 kWh 1010338 938237 966586 29
Non-renewable energy consumed ('000 kWh) 000 kWh 12485555 10432855 10102169 29
Other renewables energy consumption kWh 126779 107259 100772 69
Proportion of natural gas in HK Electric fuel mix percent 53 30
Purchased electricity for own consumption ('000 kWh) 000 kWh 1189472 1138941 1222270 29
Renewable electricity purchased and supported by green certificates ('000 kWh) 000 kWh 179134 200704 255684 29
Renewable energy consumed ('000 kWh) 000 kWh 11259409 12288228 12646980 29
Self-generated electricity consumption kWh 69923 76861 73693 69
Solar energy consumption kWh 691 471 699 69
Total energy consumption kWh 20266227 21382909 19305886 69
Total energy consumption (renewable and non-renewable energy consumed) ('000 kWh) 000 kWh 23744964 22721083 22749149 29
Total energy intensity kWh / HKD million revenue 443 416 392 69
Wind energy consumption kWh 3249 3625 3332 69

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Green Island Cement domestic water consumption reduction vs 2021 % -3.6 39
Green Island Cement specific water consumption m³/ton of cement production 0.1757 39
Groundwater consumption 000 m3, 000 m³ 188917 294014 163083 39, 69
HK Electric collected and reused plant effluent and rainwater at Lamma Power Station m³ 89000 39
Other sources water consumption 000 m3, 000 m³ 478 7356 444 39, 69
Seawater consumption 000 m3, 000 m³ 333420 391704 374284 39, 69
Surface Water consumption 000 m³ 288985 279959 289389 39
Surface water consumption 000 m3 288476 279059 259389 69
Third-party water consumption 000 m3, 000 m³ 473 4736 7606 39, 69
Total water consumption 000 m3, 000 m³ 647564 688171 682844 39, 69
UKPN water consumption at top 6 depots m³ 15327 39
Water consumption intensity 000 m3 / HKD million revenue 14.17 13.4 13.88 69

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 2025 Report Pages
HK Electric total water consumption reduction of key office premises at LPS vs 2020 % -1 39
UKPN water consumption reduction at top 6 depots % -41 39

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2020 2021 2022 Report Pages
NGN - use of more than 2.5% virgin aggregate annually % 8 41
Paper packaging material used for finished products tonnes 2946 2565 2268 69
Plastic packaging material used for finished products tonnes 2 5 5 69
Sale of energy - Electricity kWh 5992212 6254993 6020677 69
Sale of energy - Heating kWh 824349 850788 852462 69
Sale of energy - Steam kWh 165451 148789 131565 69
Total packaging material used for finished products tonnes 2499 2570 2273 69

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2022 Report Pages
Attributable revenue covered by ISO 14001 or other EMS certification % 74 7

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Attendance at 2022 AGM for Andrew John HUNTER (Deputy Managing Director) AGM attended 1 23
Attendance at 2022 AGM for Barrie COOK (Independent Non-executive Director) AGM attended 1 23
Attendance at 2022 AGM for CHAN Loi Shun (Chief Financial Officer) AGM attended 1 23
Employee distribution by region - Asia (excluding Hong Kong & Mainland China) 0% 5.8% 0.9% 70
Employee distribution by region - Australia 7.2% 8.5% 10.3% 70
Employee distribution by region - Canada 21.5% 37.7% 30.2% 70
Employee distribution by region - Europe 13.6% 10.2% 14.5% 70
Employee distribution by region - Hong Kong 5.1% 7.7% 9.7% 70
Employee distribution by region - Mainland China 3.7% 4.7% 4.5% 70
Employee distribution by region - New Zealand 26.2% 32.8% 35.9% 70
Employee distribution by region - Other regions 6.0% 70
Employee distribution by region - United Kingdom 4.3% 6.7% 8.6% 70
Employee distribution by region - United States 26.9% 14.7% 23.8% 70
Number of employees - By employment type - Full-time 30579 30537 31694 70
Number of employees - By employment type - Part-time 2153 2176 2052 70
Number of employees - Total 32732 32713 33746 70
Number of full-time employees - By age group - 30-49 16031 16107 16726 70
Number of full-time employees - By age group - 50 or above 9942 9999 10234 70
Number of full-time employees - By age group - Below 30 4606 4431 4734 70
Number of full-time employees - By employee category - General staff 27443 28259 29373 70
Number of full-time employees - By employee category - Manager grade or above 3136 2278 2321 70
Number of full-time employees - By gender - Female 7489 7515 7950 70
Number of full-time employees - By gender - Male 23090 23022 23744 70
Number of full-time employees - By region - Asia (excluding Hong Kong & Mainland China) 66 87 117 70
Number of full-time employees - By region - Australia 4948 5077 5359 70
Number of full-time employees - By region - Canada 2431 2395 2466 70
Number of full-time employees - By region - Europe 5597 5541 6031 70
Number of full-time employees - By region - Hong Kong 2600 2561 2577 70
Number of full-time employees - By region - Mainland China 1689 1689 1659 70
Number of full-time employees - By region - New Zealand 945 1139 1150 70
Number of full-time employees - By region - Other regions 116 70
Number of full-time employees - By region - United Kingdom 11730 11584 11605 70
Number of full-time employees - By region - United States 457 464 550 70
Percentage of employees by category - General staff 100% 86.0% 89.6% 71
Percentage of employees by category - Manager grade or above 100% 100% 100% 71

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Turnover rate for full-time employees - By age group - 30-49 7.9% 9.9% 11.8% 70
Turnover rate for full-time employees - By age group - 50 or above 10.1% 10.2% 11.9% 70
Turnover rate for full-time employees - By age group - Below 30 9.7% 17.6% 19.2% 70
Turnover rate for full-time employees - By gender - Female 9.7% 12.4% 14.7% 70
Turnover rate for full-time employees - By gender - Male 8.6% 10.7% 12.3% 70
Turnover rate for full-time employees - Overall 8.9% 11.1% 12.9% 70

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 2021 2022 Report Pages
Work-related fatalities - By employee type - Contractors 1 1* 70
Work-related fatalities - By employee type - Full-time employees 1 2 70
Work-related fatalities - Number of work-related fatalities 2 2 1 70
Work-related fatalities - Rate of work-related fatalities (employees) % 0.003 0.007 70
Work-related injury - Lost time injury rate (employee) 0.4 0.5 0.58 70
Work-related injury - Number of lost time injury incidents (employees) 109 159 172 70

Lost days due to work injury.

Indicator Unit 2020 2021 2022 Report Pages
Lost day due to work-related injury change vs 2021 % -13 7
Lost time injury rate 0.58 7
Work-related injury - Number of lost days due to work injury (employees) 4129 3448 3204 70

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2020 2021 2022 Report Pages
Employee covered by OHSAS 18001 / ISO 45001 % 50.5 7
Health & safety management system - % of employee covered by OHSAS 18001 / ISO 45001 Not reported 48.3% 50.5% 70

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 2021 2022 Report Pages
Percentage of full-time employees who received training - By gender - Female 77.7% 81.2% 87.9% 70
Percentage of full-time employees who received training - By gender - Male 100% 94.1% 96.0% 70
Percentage of full-time employees who received training - Overall % 100% 99.5% 94.0% 46, 70

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 2021 2022 Report Pages
Average hours of training per full-time employee - Female Hours, hours 16.7 15.6 15.5 46, 71
Average hours of training per full-time employee - General staff hours 22.2 23.7 25.6 71
Average hours of training per full-time employee - Male Hours, hours 24.3 27.9 29.8 46, 71
Average hours of training per full-time employee - Manager grade or above hours 25.2 39.5 34.2 71
Average hours of training per full-time employee - Overall Hours, hours 22.5 24.9 26.2 46, 71
Training hours per employee hours 26.2 7

Number of suppliers by geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Number of suppliers - Asia (excluding Hong Kong & Mainland China) 269 247 159 71
Number of suppliers - Australia 6552 7190 7999 71
Number of suppliers - Canada 4742 4994 1847 71
Number of suppliers - Europe 1460 1232 1433 71
Number of suppliers - Hong Kong 4198 3500 2559 71
Number of suppliers - Mainland China 884 979 779 71
Number of suppliers - New Zealand 2828 2820 2798 71
Number of suppliers - Other region 63 62 15 71
Number of suppliers - Total 30440 33848 32088 71
Number of suppliers - United Kingdom 7879 10685 11256 71
Number of suppliers - United States 1565 2139 3243 71

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 2021 2022 Report Pages
Number of complaints received - Products and services related 176079 273031 254146 71

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2022 Report Pages
Attendance at 2022 AGM for CHEN Tsien Hua AGM attended 1 23
Attendance at 2022 AGM for CHEONG Ying Chew, Henry (Independent Non-executive Director) AGM attended 1 23
Attendance at 2022 AGM for Colin Stevens RUSSEL* (Independent Non-executive Director) AGM attended 1 23
Attendance at 2022 AGM for FOK Kin Ning, Canning (Deputy Chairman) AGM attended 1 23
Attendance at 2022 AGM for Frank John SIXT AGM attended 1 23
Attendance at 2022 AGM for George Colin MAGNUS (Non-executive Director) AGM attended 1 23
Attendance at 2022 AGM for IP Tak Chuen, Edmond (Deputy Chairman) AGM attended 1 23
Attendance at 2022 AGM for KAM Ming Lam (Group Managing Director) AGM attended 1 23
Attendance at 2022 AGM for KWOK Eva Lee (Independent Non-executive Director) AGM attended 1 23
Attendance at 2022 AGM for LAN Hong Tsung, David (Independent Non-executive Director) AGM attended 1 23
Attendance at 2022 AGM for LEE Pui Ling, Angelina (Non-executive Director) AGM attended 1 23
Attendance at 2022 AGM for Paul Joseph TIGHE (Independent Non-executive Director) AGM attended 1 23
Attendance at 2022 AGM for SNG Sow-mei alias POON Sow Mei (Independent Non-executive Director) AGM attended 1 23
Attendance at 2022 AGM for Victor T K Li (Chairman) AGM attended 1 23
Attendance at Board Meetings for Andrew John HUNTER (Deputy Managing Director) meetings attended 4 23
Attendance at Board Meetings for Barrie COOK (Independent Non-executive Director) meetings attended 4 23
Attendance at Board Meetings for CHAN Loi Shun (Chief Financial Officer) meetings attended 4 23
Attendance at Board Meetings for CHEN Tsien Hua meetings attended 4 23
Attendance at Board Meetings for CHEONG Ying Chew, Henry (Independent Non-executive Director) meetings attended 4 23
Attendance at Board Meetings for Colin Stevens RUSSEL* (Independent Non-executive Director) meetings attended 2 23
Attendance at Board Meetings for FOK Kin Ning, Canning (Deputy Chairman) meetings attended 4 23
Attendance at Board Meetings for Frank John SIXT meetings attended 4 23
Attendance at Board Meetings for George Colin MAGNUS (Non-executive Director) meetings attended 4 23
Attendance at Board Meetings for IP Tak Chuen, Edmond (Deputy Chairman) meetings attended 4 23
Attendance at Board Meetings for KAM Ming Lam (Group Managing Director) meetings attended 4 23
Attendance at Board Meetings for KWOK Eva Lee (Independent Non-executive Director) meetings attended 4 23
Attendance at Board Meetings for LAN Hong Tsung, David (Independent Non-executive Director) meetings attended 3 23
Attendance at Board Meetings for LEE Pui Ling, Angelina (Non-executive Director) meetings attended 4 23
Attendance at Board Meetings for Paul Joseph TIGHE (Independent Non-executive Director) meetings attended 4 23
Attendance at Board Meetings for SNG Sow-mei alias POON Sow Mei (Independent Non-executive Director) meetings attended 4 23
Attendance at Board Meetings for Victor T K Li (Chairman) meetings attended 4 23

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 2021 2022 Report Pages
Number of employees who received training on anti-corruptive/ethics and integrity 4007 6342 16251 71
Number of employees who received training on anti-corruptive/ethics and integrity - Full-time 3928 6111 15145 71
Number of employees who received training on anti-corruptive/ethics and integrity - Part-time 79 231 836 71
Number of training hours on anti-corruptive/ethics and integrity completed by employees hours 3920.7 9550 13491.3 71
Number of training hours on anti-corruptive/ethics and integrity completed by employees - Full-time hours 3866.7 9315.5 12822.2 71
Number of training hours on anti-corruptive/ethics and integrity completed by employees - Part-time hours 54 235.5 509.1 71
Percentage of full-time and part-time employees who received training on anti-corruptive/ethics and integrity 12.2% 19.4% 48.2% 71

The types of emissions and respective emissions data.

Standard Indicator Unit 2020 2021 2022
Airborne Particulate Matter (PM) Emissions kg 314000 285000 260000
NOâ‚“ Emissions kg 8932000 9031000 11020000
SOâ‚“ Emissions kg 760000 835000 885000

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Direct GHG Emissions (Scope 1) tCO2e 8395513 8236259 7945159
Indirect Energy Emissions (Scope 2) tCO2e 1664169 1562312 1340742
Scope 1 GHG Emissions Intensity (By Revenue) tonnes CO2e / HKD million revenue 183 161 161
Scope 2 GHG Emissions Intensity (By Revenue) tonnes CO2e / HKD million revenue 36 29 25
Scope 3 GHG Emissions (Capital Goods) tCO2e 76676.8
Scope 3 GHG Emissions (Downstream Leased Assets) tCO2e 161021.28
Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) tCO2e 245365.76
Scope 3 GHG Emissions (Purchased Goods/Services) tCO2e 268369
Total GHG Emissions tonnes CO2e 10033862 9753730 9185899
Total GHG Emissions Intensity (By Revenue) tonnes CO2e / HKD million revenue 220 190 187
Total Other Indirect Energy Emissions (Scope 3) tCO2e 766768

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Total Hazardous Waste tonnes 25386 26914 26877

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Non-Hazardous Waste Incineration tonnes <3652.46 <4377.39 <4093.53
Non-Hazardous Waste Landfilling tonnes 3652.46 4377.39 4093.53
Non-Hazardous Waste Recycled tonnes 262977.12 315168.08 294733.68
Non-Hazardous Waste Reused tonnes <3652.46 <4377.39 <4093.53
Recycling Rate of Non-Hazardous Waste % 72 72
Total Non-Hazardous Waste Incineration tonnes <3652.46 <4377.39 <4093.53
Total Non-Hazardous Waste Produced tonnes 409353

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022
GHG Emissions Reduction Percentage Compared to Last Year percent 5.8
Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year percent 5.8

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2021/22
Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Unit Product) t/m3 0.0187
Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 0.11

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Biomass Energy kWh 4495933 4591231 2171905
Diesel Fuel Consumption kWh 543062 473908 448515
Direct Energy Intensity (By Revenue) kWh / HKD million revenue 412 390 367
Energy Consumption Intensity (By Revenue) kWh / HKD million revenue 443 416 392
Gasoline Consumption kWh 44733 43106 46704
Geothermal Energy Consumption kWh 21 23 17
Hydropower Energy kWh 3652 3531 3614
Indirect Energy Intensity (By Revenue) kWh / HKD million revenue 30 26 25
LPG Consumption kWh 2250 1137 985
Natural Gas Consumption kWh 9269464 9711475 9674928
Renewable Energy Consumption kWh 4495933 4591231 2171905
Solar Energy kWh 691 471 699
Total Direct Energy Consumption kWh 18837155 20043375 18083178
Total Energy Consumption kWh 20266227 21382909 19305886
Total Indirect Energy Consumption kWh 1389472 1339434 1222708
Wind Energy kWh 3249 3625 3332

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Groundwater Consumption 000 m³ 188917 294014 163083
Seawater Consumption 000 m³ 333420 391704 374284
Surface Water Consumption 000 m³ 288985 279959 289389
Third Party Water Consumption 000 m³ 5765 4736 7606
Total Water Consumption 000 m³ 647564 688171 682844
Water Consumption Intensity (By Revenue) 000 m³ / HKD million revenue 14.17 13.4 13.88

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2025
Water Consumption Reduction Percentage Compared to Last Year % -41 -1

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2020 2021 2022
Packaging Material Consumption (Plastic) tonnes 2 5 5
Packaging Materials Consumed tonnes 2499 2570 2273

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Employees Aged 30-50 16031 16107 16726
Number of Employees Aged Above 50 9942 9999 10234
Number of Employees Aged Below 30 4606 4431 4734
Number of Employees in Asia (Excluding China) 66 87 117
Number of Employees in Australia 4948 5077 5359
Number of Employees in Canada 2431 2395 2466
Number of Employees in Europe 5597 5541 6031
Number of Employees in Hong Kong 2600 2561 2577
Number of Employees in Mainland China 1689 1689 1659
Number of Employees in New Zealand 945 1139 1150
Number of Employees in United Kingdom 11730 11584 11605
Number of Employees in United States 457 464 550
Number of Female Employees 7445
Number of Full-time Employees 30579 30537 31694
Number of General Employees 27443 28259 29373
Number of Male Employees 24764
Number of Part-time Employees 2153 2176 2052
Number of Total Employees 32732 32713 33746
Percentage of Employees Aged 30-50 % 51.2
Percentage of Employees Aged Above 50 % 32.3
Percentage of Employees Aged Below 30 % 14.9
Percentage of Employees in Asia (Excluding China) % 3.4
Percentage of Employees in Australia % 11.3
Percentage of Employees in Canada % 7.7
Percentage of Employees in Europe % 2
Percentage of Employees in Hong Kong % 8.1
Percentage of Employees in Mainland China % 5.3
Percentage of Employees in New Zealand % 4.7
Percentage of Employees in United Kingdom % 50.5
Percentage of Employees in United States % 17.5
Percentage of Female Employees % 23.1
Percentage of Full-time Employees % 93.9
Percentage of Male Employees % 76.9
Percentage of Part-time Employees % 6.1

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Turnover Rate of Employees Aged 30-50 % 7.9 9.9 11.8
Turnover Rate of Employees Aged Above 50 % 10.1 10.2 11.9
Turnover Rate of Employees Aged Below 30 % 9.7 17.6 19.2
Turnover Rate of Female Employees % 9.7 12.4 14.7
Turnover Rate of Male Employees % 8.6 10.7 12.3
Turnover Rate of Total Employees % 8.9 11.1 12.9

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2020 2021 2022
Number of Work-related Fatalities 2 2 1
Number of Work-related Fatalities for Contractors 1 1
Number of Work-related Fatalities for Direct Employee 1 2
Work-related Fatalities Rate % 0.003 0.007

Lost days due to work injury.

Standard Indicator Unit 2020 2021 2022
Lost Days Due to Work-related Injuries days 4129 3448 3204
Lost Time Injury Frequency Rate (LTIFR/LTIR) 0.58

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2021 2022
Health Check Coverage for Employees % 48.3 50.5

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020 2021 2022
Percentage of Employees Trained % 100 99.5 94
Percentage of Trained Female Employees % 77.7 81.2 87.9
Percentage of Trained Male Employees % 100 94.1 96

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021 2022
Average Training Hours (Female) hours 16.7 15.6 15.5
Average Training Hours (General Staff) hours 22.2 23.7 25.6
Average Training Hours (Male) hours 24.3 27.9 29.8
Average Training Hours (Senior Management) hours 25.2 39.5 34.2
Average Training Hours per Employee hours 22.5 24.9 26.2
Average Training Hours per FTE hours 22.5 24.9 26.2

Number of suppliers by geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Suppliers in Asia (Excluding China) 269 247 159
Number of Suppliers in Australia 6552 7190 7999
Number of Suppliers in Canada 4742 4994 1847
Number of Suppliers in Europe 1460 1232 1433
Number of Suppliers in Hong Kong 4198 3500 2559
Number of Suppliers in Mainland China 884 979 779
Number of Suppliers in New Zealand 2828 2820 2798
Number of Suppliers in United Kingdom 7879 10685 11256
Number of Suppliers in United States 1565 2139 3243
Number of Total Suppliers 30440 33848 32088

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020 2021 2022
Number of Products and Service Related Complaints 176079 273031 254146

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2020 2021 2022
Coverage Rate of Ethical Standards and Anti-Corruption Training % 12.2 19.4 48.2
Number of People Participated in Ethical Standards and Anti-corruption Training persons 4007 6342 16251
Total Hours of Anti-corruption Training hours 3920.7 9550 13491.3