2022 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| SO₂ emissions | tons | 2.75 | 11.36 | 8.16 | 82 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Carbon emissions from business travel | 10000 tons | 5.76 | 4.72 | 3.47 | 82 |
| Carbon emissions from employee commuting | 10000 tons | 43.88 | 40.24 | 37.13 | 82 |
| Equivalent GHG emissions reductions of the electricity savings | 10000 tons | 155.1 | 265.4 | 366.7 | 82 |
| Total CO₂ emissions | Million tons | 34.15 | 33.82 | 34.46 | 82 |
| Total carbon emissions | million tons of CO2 | 34.46 | 55 | ||
| Total direct GHG emissions (Scope 1) | Million tons | 0.24 | 0.24 | 0.22 | 82 |
| Total indirect GHG emissions (Scope 2) | Million tons | 33.91 | 33.58 | 34.24 | 82 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Amount of hazardous waste disposed of | 10000 tons | 2.26 | 2.35 | 2.63 | 82 |
| Amount of hazardous waste generated | 10000 tons | 1.78 | 2.81 | 2.74 | 82 |
| Discharge intensity of hazardous waste | kg/RMB 10000 | 0.23 | 0.25 | 0.29 | 83 |
| Disposal rate of hazardous waste | % | 92.06 | 95.45 | 82.35 | 83 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Amount of general solid waste generated | 10000 tons | 6.32 | 7.67 | 4.46 | 82 |
| Comprehensive utilization rate of general solid waste | % | 91.32 | 96.89 | 88.61 | 82 |
| Discharge intensity of general solid waste | kg/RMB 10000 | 0.82 | 0.9 | 0.48 | 82 |
| Total amount of materials used in production of terminal equipment | Tons | 12899 | 14521 | 12308 | 83 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Amount of general solid waste carried over from previous years comprehensively utilized | 10000 tons | 1.17 | 0.87 | 0.68 | 82 |
| Amount of general solid waste comprehensively utilized | 10000 tons | 6.94 | 7.88 | 4.63 | 82 |
| Amount of hazardous waste derived from previous years disposed of | 10000 tons | 0.61 | 0.35 | 0.37 | 83 |
| Amount of paper documents reduced due to the application of fully-electronic procurement processes | Pieces | Approx. 645000 | Approx. 699000 | Approx. 692000 | 83 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Coal consumption | 10000 tons | 0.01 | 0.05 | 0.04 | 82 |
| Coal gas consumption | Million cubic meters | 0.07 | 0.01 | 0.01 | 82 |
| International transmission bandwidth | G | 90898 | 105683 | 123000 | 75 |
| Internet backbone bandwidth | Tbps | 347 | 456 | 519 | 75 |
| LPG consumption | 100 tons | 1.3 | 1.6 | 1.5 | 82 |
| Natural gas consumption | Million cubic meters | 8.5 | 13.4 | 12.8 | 82 |
| Purchased heat | 10000 GJ | 363.3 | 404.6 | 405 | 82 |
| Total comprehensive energy consumption | million tons of standard coal | 7.53 | 55 | ||
| Total diesel consumption | Million liters | 16.1 | 10.5 | 9.3 | 82 |
| Total electricity consumption | 100 million kWh | 549.2 | 570.4 | 592.5 | 82 |
| Total gasoline consumption | Million liters | 83.3 | 84.7 | 77.9 | 82 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | Million cubic meters | 38.31 | 43.32 | 35.97 | 83 |
| Water use intensity | Ton/RMB 10000 | 0.5 | 0.51 | 0.38 | 83 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Amount of wood saved | 10000 cubic meters | 16.4 | 26.2 | 26.8 | 83 |
| Reduction rate of comprehensive energy consumption per unit of data traffic | % | 21 | 21 | 15 | 82 |
| Total electricity savings | 100 million kWh | 25.1 | 43.5 | 64.3 | 82 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Amount of packaging materials used per production unit of terminal products | Ton/production unit | 0.000489 | 0.00041 | 0.000408 | 83 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| 5G SA average download speed | Mbps | >750 | >750 | >750 | 75 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Interprovincial videoconferences held by the headquarters | Number | 762 | 970 | 915 | 82 |
| Number of employees covered by the Employees' Mental Health Care Program | Number | >32 | >40 | >40 | 81 |
| Number of employees in Hong Kong, Macao, Taiwan and overseas markets | Number | 2369 | 2085 | 2472 | 79 |
| Number of employees in the mainland of China | Number | 451963 | 447849 | 448226 | 79 |
| Number of full-time employees | Number | 454332 | 449934 | 450698 | 78 |
| Number of full-time employees in Hong Kong, Macao, Taiwan and overseas markets | Number | 2369 | 2085 | 2472 | 79 |
| Number of full-time employees in the mainland of China | Number | 451963 | 447849 | 448226 | 78 |
| Number of full-time male employees | Number | 213527 | 213527 | 237171 | 78 |
| Number of jobs created | 10000 | 216 | 217 | 205 | 76 |
| Number of long-term employees | Number | 454332 | 449934 | 450698 | 79 |
| Number of long-term employees in Hong Kong, Macao, Taiwan and overseas markets | Number | 2369 | 2085 | 2472 | 79 |
| Number of long-term employees in the mainland of China | Number | 451963 | 447849 | 448226 | 79 |
| Number of long-term female employees | Number | 237171 | 79 | ||
| Number of long-term male employees | Number | 213527 | 79 | ||
| Number of new employees | Number | 19243 | 15775 | 16808 | 79 |
| Number of new female employees | Number | 7398 | 6032 | 6747 | 79 |
| Number of new male employees | Number | 11845 | 9743 | 10061 | 79 |
| Operating revenue | RMB 100 million | 7.681 | 8.483 | 9.373 | 75 |
| Proportion of employees between 30 and 50 years old | % | 77.3 | 79.15 | 79.76 | 79 |
| Proportion of employees covered by a collective bargaining agreement | % | 100 | 100 | 100 | 81 |
| Proportion of employees over 50 years old | % | 5.46 | 6.15 | 6.62 | 79 |
| Proportion of employees under 30 years old | % | 17.24 | 14.7 | 13.62 | 79 |
| Proportion of ethnic minority employees | % | 7.15 | 7.24 | 7.3 | 80 |
| Proportion of female employees | % | 53.3 | 52.88 | 52.62 | 80 |
| Proportion of female employees at the headquarters who returned to work after maternity leave | % | 100 | 100 | 100 | 81 |
| Proportion of female employees in senior management positions | % | 16.55 | 16.48 | 16.08 | 80 |
| Proportion of general affairs personnel | % | 10.71 | 9.98 | 9.71 | 79 |
| Proportion of local employees in Hong Kong subsidiary | % | 88.1 | 86.5 | 84.4 | 81 |
| Proportion of local management-level employees in Hong Kong subsidiary | % | 63.9 | 65 | 60.6 | 81 |
| Proportion of management personnel | % | 7.58 | 7.02 | 7.35 | 79 |
| Proportion of marketing personnel | % | 51.22 | 47.2 | 45.35 | 79 |
| Proportion of other personnel | % | 1.43 | 0.93 | 0.79 | 79 |
| Proportion of technical personnel | % | 29.06 | 34.87 | 36.8 | 79 |
| Proportion of unionized contract employees | % | 100 | 100 | 100 | 81 |
| Total number of employees | Number | 456432 | 449934 | 450698 | 78 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 2.21 | 2.53 | 1.77 | 79 |
| Female employee turnover rate | % | 2.07 | 2.17 | 1.47 | 79 |
| Male employee turnover rate | % | 2.37 | 2.39 | 2.11 | 79 |
| Number of employees dismissed | Number | 1131 | 1620 | 1364 | 79 |
| Number of employees who resigned | Number | 10044 | 11376 | 7985 | 79 |
| Number of female employees dismissed | Number | 711 | 991 | 717 | 79 |
| Number of female employees who resigned | Number | 5024 | 5173 | 3478 | 79 |
| Number of male employees dismissed | Number | 420 | 629 | 647 | 79 |
| Number of male employees who resigned | Number | 5020 | 6203 | 4507 | 79 |
| Turnover rate of employees between 30 and 50 years old | % | 1.5 | 1.52 | 1.02 | 79 |
| Turnover rate of employees in the mainland of China | % | 2.05 | 2.28 | 1.53 | 79 |
| Turnover rate of employees outside the mainland of China | % | 16.75 | 23.95 | 21.88 | 79 |
| Turnover rate of employees over 50 years old | % | 0.29 | 0.18 | 0.21 | 79 |
| Turnover rate of employees under 30 years old | % | 6.03 | 8.93 | 6.92 | 79 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Accident fatality rate per 1000 employees | % | 0.002 | 80 |
| Number of fatalities due to work-related accidents | Number | 1 | 80 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Lost workdays due to work-related injuries | Days | 31331 | 39611 | 32519 | 80 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee participation rate in safety emergency drills | % | 87.1 | 94.3 | 92.3 | 80 |
| Investment in work safety | RMB 100 million | 24.88 | 23.03 | 22.21 | 80 |
| Number of emergency support equipment installed | Set-times | 11455 | 10549 | 11128 | 77 |
| Number of emergency vehicles dispatched | Vehicle-times | 7064 | 8709 | 6155 | 77 |
| Number of safety emergency drills | Number | 1233 | 11170 | 12116 | 80 |
| Social safety incident support | Times | 2 | 13 | 63 | 77 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Annual exit examination rate of employees | % | 97 | 97 | 97 | 81 |
| Cumulative number of Employees' Mental Health Care ambassadors trained | Number | 3093 | 3000 | >3000 | 81 |
| Cumulative number of primary and secondary school principals in rural areas trained under the 'Blue Dream' Program | Number | 128338 | 129000+ | 130000+ | 81 |
| Number of developers on Liangyiang platform | Number | 131200 | 153300 | 190610 | 76 |
| Number of developers on OneNET | Number | 197582 | 247507 | 292641 | 76 |
| Number of employee participations in training | 10000 | 14830 | 12422 | 12340 | 80 |
| Number of middle-level management participants in training | Number | 20923 | 20214 | 23103 | 80 |
| Number of mobile Online Talent Development Center learners | 10000 | 37.8 | 33.9 | 37.5 | 80 |
| Number of non-management employee participants in training | Number | 146100 | 122100 | 121100 | 80 |
| Number of senior management participants in training | Number | 865 | 1275 | 1341 | 80 |
| Proportion of female employees regularly assessed for performance and career development | % | 100 | 100 | 100 | 81 |
| Proportion of middle-level managers regularly assessed for performance and career development | % | 100 | 100 | 100 | 81 |
| Proportion of non-management employees regularly assessed for performance and career development | % | 100 | 100 | 100 | 81 |
| R&D investment | RMB 100 million | 129 | 186 | 217 | 75 |
| Total number of Online Talent Development Center users | 10000 | 48.1 | 47.3 | 47.6 | 80 |
| Training participation rate of female employees | % | 99.8 | 98.8 | 99.9 | 80 |
| Training participation rate of male employees | % | 98.9 | 99.2 | 99.8 | 80 |
| Training participation rate of middle-level managers | % | 98.4 | 99.7 | 99.9 | 80 |
| Training participation rate of non-management | % | 99.4 | 98.9 | 99.5 | 80 |
| Training participation rate of senior managers | % | 99.2 | 100 | 100 | 80 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average training expenses per employee | RMB | 1730 | 2115 | 1957 | 80 |
| Proportion of employees regularly assessed for performance and career development | % | 100 | 100 | 100 | 81 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of 4G base stations | 10000 | 328 | 332 | 334 | 75 |
| Number of 5G base stations | 10000 | 10 | 7.4 | 12.8 | 75 |
| Number of GTI industry partners | Number | 247 | 250 | 254 | 76 |
| Number of GTI operator members | Number | 139 | 141 | 142 | 76 |
| Number of Tier 1 centralized procurement suppliers | Number | 818 | 842 | 754 | 77 |
| Number of Tier 2 centralized procurement suppliers | Number | 12851 | 20432 | 18580 | 77 |
| Number of centralized procurement suppliers | Number | 13133 | 20600 | 18798 | 77 |
| Number of countries and regions covered by our data roaming services | 255 | 264 | 264 | 75 | |
| Number of countries and regions with 4G international roaming services | 207 | 212 | 218 | 75 | |
| Number of countries and regions with 5G international roaming services | 33 | 51 | 60 | 75 | |
| Number of suppliers in Central China | Number | 1911 | 1909 | 1813 | 77 |
| Number of suppliers in Eastern China | Number | 4159 | 6074 | 5592 | 77 |
| Number of suppliers in Northeast China | Number | 1130 | 2479 | 2781 | 77 |
| Number of suppliers in Northern China | Number | 1889 | 3292 | 2967 | 77 |
| Number of suppliers in Northwest China | Number | 1053 | 2286 | 2000 | 77 |
| Number of suppliers in Southern China | Number | 1542 | 2391 | 1746 | 77 |
| Number of suppliers in Southwest China | Number | 1449 | 2169 | 1899 | 77 |
| Proportion of local suppliers in Tier 1 centralized procurement suppliers | % | 80 | 80 | 80 | 77 |
| Proportion of local suppliers in Tier 2 centralized procurement suppliers | % | 83.93 | 62.92 | 67.4 | 77 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of China Mobile's IoT Alliance members | Number | 1664 | 1743 | 2000 | 76 |
| Number of China Mobile's Smart Home Cooperation Alliance members | Number | 360 | 473 | 515 | 76 |
| Number of e-procurement projects in the year | Approx. 46000 | Approx. 32000 | Approx. 32000 | 77 | |
| Number of experts in China Mobile procurement evaluation expert pool | Number | 53886 | 50617 | 49901 | 77 |
| Number of on-site supplier verifications conducted | Number | 1107 | 1784 | 1271 | 77 |
| Number of registered experts in the e-procurement and bidding system | Number | 129420 | 133824 | 137964 | 77 |
| Proportion of Tier 1 centralized procurement suppliers reviewing relationship before establishing cooperative relationship | % | 100 | 100 | 100 | 77 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of information verifications on Tier 1 centralized procurement suppliers | Number | 2156 | 2312 | 1510 | 77 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Proportion of new main equipment with green packaging | % | 78 | > 80 | > 80 | 83 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average number of illegal 5G messages handled per month | 10000 | 25 | 39 | 486 | 78 |
| E-commerce transaction volume | RMB 100 million | 5252 | 5717 | 6339 | 83 |
| Number of 4G subscribers | Million | 775 | 822 | 859 | 75 |
| Number of 5G plan subscribers | Million | 165 | 387 | 614 | 75 |
| Number of IoT smart connections | Million | 873 | 1.049 | 1.328 | 75 |
| Number of business customers | 10000 | 1 | 1.384 | 1.883 | 75 |
| Number of complaints and inquiries handled on CEO Customer Reception Day | Number | 79336 | 86735 | 85710 | 78 |
| Number of customer receptions on CEO Customer Reception Day | Number | 85493 | 93520 | 91305 | 78 |
| Number of customer spam reports handled | 10000 | 85 | 94 | 77 | 78 |
| Number of malware control terminals | Number | >25600 | >49400 | >19700 | 78 |
| Number of malwares monitored and handled | 10000 | >2.87 | >3.71 | >2.12 | 78 |
| Number of nuisance call numbers handled such as 'Hushi' | 10000 | 32 | 18 | >7 | 78 |
| Number of users of the entrepreneurship and innovation platform | 10000 | 17.1 | 17.9 | 19 | 76 |
| Number of wireline broadband subscribers | Million | 210 | 240 | 272 | 75 |
| One-time resolution rate of problems over the hotline | % | 89.4 | 89.7 | 92 | 78 |
| Overall customer satisfaction | Point | 81.36 | 81.8 | 82.05 | 78 |
| Total number of mobile subscribers | Million | 942 | 957 | 975 | 75 |
| YoY decrease in international data roaming charges | % | 28.92 | 8.56 | -6.1 | 75 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of devices connected to OneNET | 10000 | 1802803 | 2164717 | 2218808 | 76 |
| Number of enterprises on Liangyiang platform | Number | 1200 | 1384 | 1716 | 76 |
| Number of enterprises on OneNET | Number | 13917 | 15049 | 15141 | 76 |
| Number of newly granted patents | Number | 1659 | 1886 | 2258 | 76 |
| Number of patent applications | 3497 | 4760 | 5186 | 75 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average monthly number of spam SMS and MMS messages blocked | 100 million | 3.6 | 5.2 | 5.9 | 78 |
| Average number of daily authentication requests processed on the mobile authentication platform | 100 million | 14.44 | 17.77 | 18.73 | 76 |
| Number of SMS fraud alerts sent | 100 million | 5 | 8.19 | 34.8 | 78 |
| Number of scam caller ID reminders sent | 100 million | 36 | 32 | 34.3 | 78 |
| Number of scam phone numbers handled | 10000 | 12.6 | 15.2 | 77 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of CEO mailbox emails and letters | Number | 573 | 540 | 626 | 81 |
| Number of illegal websites handled | 10000 | 19.4 | 35 | >53 | 78 |
| Number of targeted covert fraud incidents identified and successfully resolved | Number | 3547 | 1301 | 2734 | 78 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Anti-corruption and integrity education events held | Number | 11951 | 11390 | 11524 | 76 |
| Number of people receiving anti-corruption and integrity education and training | Number | 906980 | 786085 | 724519 | 76 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Cumulative number of impoverished children receiving free CHD screening under the 'Heart Caring' Campaign | Number | 58407 | 61898 | 63850 | 81 |
| Cumulative number of impoverished children with CHD assisted under the 'Heart Caring' Campaign | Number | 6574 | 7049 | 7446 | 81 |
| Cumulative number of stress-relief rooms and care rooms built under the Employees' Mental Health Care Program | Number | 120 | >100 | >100 | 81 |
| Investment in entrepreneurship and innovation | RMB 10000 | 9699 | 5692 | 3770 | 76 |
| Number of cities with NB-IoT | 337 | 337 | 337 | 75 | |
| Number of projects created from entrepreneurship and innovation events | Number | 3468 | 3528 | 3575 | 76 |
| Number of teams participating in entrepreneurship and innovation events | Number | 4112 | 3616 | 3744 | 76 |
| Number of teams participating in the 'Chuang Incubation' | Number | 141 | 191 | 238 | 76 |
| Public health incident support | Times | 47 | 192 | 394 | 77 |
| Significant natural disaster support | Times | 204 | 304 | 324 | 77 |
| Significant political/economic event support | Times | 4602 | 5620 | 3973 | 77 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Cumulative amount of funds donated by the China Mobile Charity Foundation | RMB 10000 | 38460 | 42110 | 45940 | 81 |
| Cumulative amount of funds donated under the 'Blue Dream' Program | RMB 100 million | 1978 | 2198 | 2451 | 81 |
| Number of employees covered by 'Happiness 1+1' | Number | 41000 | 41600 | 41200 | 81 |
| Number of people participating in the 'Chuang Incubation' | Number | 577 | 645 | 786 | 76 |
| Number of personnel involved in emergency support | Number | 264102 | 212317 | 471709 | 77 |
| Number of times emergency communications support was provided | Number | 4887 | 6173 | 4743 | 77 |
| Significant accident or catastrophe support | Times | 32 | 39 | 30 | 77 |
| Taxes paid | RMB 100 million | 342 | 359 | 373 | 75 |
| Total employee volunteer hours | Number | 94520 | 80620 | 57780 | 81 |
| Total number of registered employee volunteers | Number | 131100 | 113100 | 77000 | 81 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| SOₓ Emissions | tons | 2.75 | 11.36 | 8.16 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Million tons | 0.24 | 0.24 | 0.22 |
| Indirect Energy Emissions (Scope 2) | Million tons | 33.91 | 33.58 | 34.24 |
| Scope 3 GHG Emissions (Business Travel) | 10000 tons | 5.76 | 4.72 | 3.47 |
| Scope 3 GHG Emissions (Employee Commuting) | 10000 tons | 43.88 | 40.24 | 37.13 |
| Total GHG Emissions | Million tons | 34.15 | 33.82 | 34.46 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Hazardous Waste | 10000 tons | 1.78 | 2.81 | 2.74 |
| Total Hazardous Waste Intensity (By Revenue) | kg/RMB 10000 | 0.23 | 0.25 | 0.29 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | % | 91.32 | 96.89 | 88.61 |
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/RMB 10000 | 0.82 | 0.9 | 0.48 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 4.25 | -13.74 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Million liters | 16.1 | 10.5 | 9.3 |
| Gasoline Consumption | Million liters | 83.3 | 84.7 | 77.9 |
| LPG Consumption | 100 tons | 1.3 | 1.6 | 1.5 |
| Natural Gas Consumption | Million cubic meters | 8.5 | 13.4 | 12.8 |
| Purchased Electricity | 100 million kWh | 549.2 | 570.4 | 592.5 |
| Purchased Heating | 10000 GJ | 363.3 | 404.6 | 405 |
| Total Energy Consumption | million tons of standard coal | 7.53 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption | Million cubic meters | 38.31 | 43.32 | 35.97 |
| Water Consumption Intensity (By Revenue) | Ton/RMB 10000 | 0.5 | 0.51 | 0.38 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Electricity Usage Reduction Compared to Last Year | 100 million kWh | 25.1 | 43.5 | 64.3 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Packaging Material Intensity (By Unit Product) | Ton/production unit | 0.000489 | 0.00041 | 0.000408 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Employees in Mainland China | Number | 451963 | 447849 | 448226 |
| Number of Female Employees | Number | 242905 | 236407 | 237171 |
| Number of Full-time Employees | Number | 454332 | 449934 | 450698 |
| Number of Full-time Employees (Female) | Number | 237171 | ||
| Number of Full-time Employees (Male) | Number | 213527 | 213527 | 213527 |
| Number of Male Employees | Number | 213527 | 213527 | 213527 |
| Number of New Employees | Number | 19243 | 15775 | 16808 |
| Number of New Employees (Female) | Number | 7398 | 6032 | 6747 |
| Number of New Employees (Male) | Number | 11845 | 9743 | 10061 |
| Number of Total Employees | Number | 456432 | 449934 | 450698 |
| Percentage of Employees Aged 30-50 | % | 77.3 | 79.15 | 79.76 |
| Percentage of Employees Aged Above 50 | % | 5.46 | 6.15 | 6.62 |
| Percentage of Employees Aged Below 30 | % | 17.24 | 14.7 | 13.62 |
| Percentage of Female Employees | % | 53.3 | 52.88 | 52.62 |
| Percentage of Full-time Employees | % | 99.54 | 100 | 100 |
| Percentage of Male Employees | % | 46.7 | 47.12 | 47.38 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.5 | 1.52 | 1.02 |
| Turnover Rate of Employees Aged Above 50 | % | 0.29 | 0.18 | 0.21 |
| Turnover Rate of Employees Aged Below 30 | % | 6.03 | 8.93 | 6.92 |
| Turnover Rate of Employees in Mainland China | % | 2.05 | 2.28 | 1.53 |
| Turnover Rate of Employees in Overseas | % | 16.75 | 23.95 | 21.88 |
| Turnover Rate of Female Employees | % | 2.07 | 2.17 | 1.47 |
| Turnover Rate of Male Employees | % | 2.37 | 2.39 | 2.11 |
| Turnover Rate of Total Employees | % | 2.21 | 2.53 | 1.77 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | % | 0.002 | |
| Fatalities Rate of the Last 3 Years | % | 0.0006666666666666666 | |
| Number of Fatalities as a Result of Work-related Injuries | Number | 1 | |
| Number of Fatalities of the Last 3 Years | Number | 1 | |
| Number of Work-related Fatalities | Number | 1 | |
| Work-related Fatalities Rate | % | 0.002 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 31331 | 39611 | 32519 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Investment in Work Safety | RMB 100 million | 24.88 | 23.03 | 22.21 |
| Number of Production Safety Emergency Drills | Number | 1233 | 11170 | 12116 |
| Percentage of Employees Covered by Safety Drills | % | 87.1 | 94.3 | 92.3 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 99.8 | 98.8 | 99.9 |
| Percentage of Trained General Employees | % | 99.4 | 98.9 | 99.5 |
| Percentage of Trained Male Employees | % | 98.9 | 99.2 | 99.8 |
| Percentage of Trained Middle Management | % | 98.4 | 99.7 | 99.9 |
| Percentage of Trained Senior Management | % | 99.2 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Average Training Hours per Employee | hours | None | None | None |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Suppliers in Central China | Number | 1911 | 1909 | 1813 |
| Number of Suppliers in East China | Number | 4159 | 6074 | 5592 |
| Number of Suppliers in North China | Number | 1889 | 3292 | 2967 |
| Number of Suppliers in Northeast China | Number | 1130 | 2479 | 2781 |
| Number of Suppliers in Northwest China | Number | 1053 | 2286 | 2000 |
| Number of Suppliers in South China | Number | 1542 | 2391 | 1746 |
| Number of Suppliers in Southwest China | Number | 1449 | 2169 | 1899 |
| Number of Total Suppliers | Number | 13133 | 20600 | 18798 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | Number | 2156 | 2312 | 1510 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Percentage of Suppliers Using Green Materials and Recycling Packaging | % | 78 | > 80 | > 80 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 9.33 | -1.18 | |
| Total Number of Customer Complaints | Number | 79336 | 86735 | 85710 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Patents Applied | Number | 3497 | 4760 | 5186 |
| Number of Patents Granted | Number | 1659 | 1886 | 2258 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Anti-corruption Training Session | Number | 11951 | 11390 | 11524 |
| Number of Attendance for Anti-corruption Training | Number | 906980 | 786085 | 724519 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Number | 906980 | 786085 | 724519 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Investment in Education Donation | RMB | 19780000000 | 21980000000 | 24510000000 |
| Number of Registered Volunteers | Persons | 131100 | 113100 | 77000 |
| Number of Volunteers among Employees | Persons | 131100 | 113100 | 77000 |
| Total Public Welfare Donations | RMB | 384600000 | 421100000 | 459400000 |
| Total Social Investment | RMB | 384600000 | 421100000 | 459400000 |
| Total Volunteer Service Hours | Hours | 94520 | 80620 | 57780 |