Environmental, Social and Governance Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxides (NOx) air emissions | kg | 2003 | 1952 | 1980.53 | 59 |
| Particulate matter (PM) air emissions | 185.85 | 180.47 | 179.92 | 59 | |
| Sulphur oxides (SOx) air emissions | 3.87 | 4.04 | 3.68 | 59 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | tCO2e | 6977 | 6211 | 3866 | 60 |
| GHG emissions intensity per HK$ million | tCO2e/HK$ million | 7.13 | 5.65 | 4.76 | 60 |
| GHG emissions intensity per employee | tCO2e/employee | 21.03 | 18.7 | 16.82 | 60 |
| Indirect GHG emissions (Scope 2) | tCO2e | 222658 | 184466 | 157632 | 60 |
| Other indirect GHG emissions (Scope 3) | tCO2e | 1249.78 | 1247.07 | 1043.3 | 60 |
| Paper consumption GHG emissions | tCO2e | 1039.12 | 1023.07 | 833.61 | 60 |
| Total GHG emissions (Scope 1 + 2 + 3) | tCO2e | 230885 | 191924 | 162542 | 60 |
| Water consumption and sewage discharge GHG emissions | tCO2e | 210.66 | 224 | 209.69 | 60 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Copper recycled | tonnes | 10.19 | 7.35 | 50 | |
| WEEE disposal: Electronic and IT equipment | pieces | 47021 | 68820 | 37133 | 61 |
| WEEE disposal: Equipment cables | meters | 127790 | 209417 | 100846 | 61 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Construction waste | tonnes | 171.8 | 742.79 | 326.76 | 61 |
| General Waste | tonnes | 689.15 | 795.03 | 849.77 | 61 |
| Iron and steel recycled | tonnes | 1.44 | 12.28 | 50 | |
| Non-hazardous waste intensity (tonnes/HK$ million) | tonnes/HK$ million | 0.03 | 0.04 | 0.03 | 61 |
| Non-hazardous waste intensity (tonnes/employee) | tonnes/employee | 0.08 | 0.12 | 0.12 | 61 |
| Paper recycled | tonnes | 118.48 | 95.89 | 50 | |
| Scrap materials | pieces | 191026 | 243713 | 206696 | 61 |
| Scrap materials recycled | pieces | 243713 | 206696 | 50 | |
| Scrap metals | tonnes | 26.24 | 11.63 | 19.63 | 61 |
| Solid waste | tonnes | 549.8 | 246.82 | 217.86 | 61 |
| Toner and ink cartridges | pieces | 1454 | 1152 | 1438 | 61 |
| Total non-hazardous waste | tonnes | 860.95 | 1537.82 | 1176.53 | 61 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| GHG emissions intensity reduced (compared to 2021) | % | 10.1 | 8 |
| Greenhouse gas emissions reduction (Scope 1 and 2, absolute, compared to 2018 base year) | % | 33.1 | 47 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| General waste change (absolute, compared to 2018 base year) | % | 10.4 | 47 | |
| Industrial batteries recycled | tonnes | 244.01 | 215.16 | 50 |
| Launch date of food waste recycling programme in staff canteen at Lai Chi Kok Exchange | 1 October 2022 | 51 | ||
| Number of canteens where single-use materials such as plastic straws and cutlery were phased out | canteens | 4 | 51 | |
| Toner and ink cartridges recycled | pieces | 1152 | 1438 | 50 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Diesel fuel consumption – standby emergency generators | L | 73847 | 32335 | 44980 | 59 |
| Diesel fuel consumption – vehicle fleet | L | 212162 | 219375 | 199982 | 59 |
| Electric vehicle charging facilities provided | units | 10000 | 8 | ||
| Electricity consumption | kWh | 361154071 | 353699149 | 321896240 | 59 |
| Electricity intensity per HK$ million | GJ/HKS million | 40.49 | 37.81 | 33.96 | 59 |
| Electricity intensity per employee | GJ/employee | 118.41 | 124.07 | 119.89 | 59 |
| Energy consumption intensity per HK$ million | GJ/HKS million | 40.49 | 37.81 | 34.27 | 59 |
| Energy consumption intensity per employee | GJ/employee | 119.45 | 125.13 | 120.98 | 59 |
| Fibre-to-the-home (FTTH) and 5G wireless-to-the-home (WTTH) household coverage in HK | % | 98 | 8 | ||
| Petrol fuel consumption – vehicle fleet | L | 30612 | 34643 | 31053 | 59 |
| Solar energy consumption | kWh | 124757 | 59 | ||
| Total energy consumption | GJ | 1311591 | 1284223 | 1169348 | 59 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | m³ | 337600 | 363045 | 328670 | 60 |
| Water consumption intensity per HK$ million | m³/HK$ million | 10.42 | 10.69 | 9.63 | 60 |
| Water consumption intensity per employee | m³/employee | 30.75 | 35.37 | 34 | 60 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Electricity consumption reduced (compared to 2021) | GWh | 31.8 | 8 |
| Electricity consumption reduction (absolute, compared to 2018 base year) | % | 15.5 | 47 |
| Energy consumption intensity reduced (compared to 2021) | % | 3.3 | 8 |
| Energy savings achieved by Integrated Smart Energy Solution | % | close to 10 | 8 |
| Office buildings powered by power meters to optimise energy consumption | % | 80 | 8 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Installation of water-cooled condensers for collecting wastewater for flushing and sensors to identify water-saving opportunities | Installed | 51 | |
| Water consumption intensity change (compared to 2019 base year) | % | 15.7 | 47 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Paper | tonnes | 107.06 | 118.48 | 95.89 | 61 |
| Shopping bags | tonnes | 18.6 | 16.16 | 11.04 | 61 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Below middle management | number (64.20%), number (69.86%), number (70.91%) | 10989 | 11886 | 11188 | 62 |
| Female to male staff ratio | 1:1.2 | 8 | |||
| Fixed term contract workforce | number (32.13%) | 5145 | 62 | ||
| Full-time workforce | number (89.49%), number (91.09%), number (91.76%) | 15707 | 15000 | 14588 | 62 |
| Full-time workforce, Female (%) | % | 43.28 | 62 | ||
| Full-time workforce, Male (%) | % | 56.72 | 62 | ||
| Middle management | number (25.18%), number (25.99%), number (31.70%) | 5426 | 4220 | 4163 | 62 |
| New hires by age group - Age 30 or below | %, number | 770 | 63 | ||
| New hires by age group - Age 51 or above | %, number | 140 | 63 | ||
| New hires by age group - Age between 31–50 | %, number | 999 | 63 | ||
| New hires by gender - Female | %, number | 47.09 | 63 | ||
| New hires by gender - Male | %, number | 1010 | 63 | ||
| New hires by geographical location - Hong Kong | number | 1800 | 63 | ||
| New hires by geographical location - Outside Hong Kong | number | 109 | 63 | ||
| Number of different nationalities among staff | over 50 | 8 | |||
| Part-time workforce | number (10.51%), number (8.24%), number (8.91%) | 1410 | 1761 | 1427 | 62 |
| Part-time workforce, Female (%) | % | 65.59 | 62 | ||
| Part-time workforce, Male (%) | % | 34.41 | 62 | ||
| Permanent workforce | number (67.87%) | 10870 | 62 | ||
| Proportion of citizens aged 65 and over in Hong Kong | fraction of total population | 0.2 | 31 | ||
| Senior management | number (3.91%), number (4.10%), number (4.15%) | 702 | 655 | 664 | 62 |
| Senior management roles held by female staff | % | over 30 | 8 | ||
| Total new hires | number | 1909 | 63 | ||
| Total number of hours worked | hours | 19332000 | 65 | ||
| Total workforce | number | 17117 | 16761 | 16015 | 62 |
| Total workforce by gender, Female | number (29.70%), number (45.26%), number (45.39%) | 5084 | 7608 | 7249 | 62 |
| Total workforce by gender, Male | number (54.61%), number (54.74%), number (70.30%) | 12033 | 9153 | 8766 | 62 |
| Workforce age 30 or below | number (25.24%), number (28.64%), number (30.79%) | 5270 | 4800 | 4043 | 62 |
| Workforce age 31–50 | number (53.82%), number (55.44%), number (58.40%) | 9213 | 9292 | 9352 | 62 |
| Workforce age 51 or above | number (15.39%), number (15.92%), number (16.36%) | 2634 | 2669 | 2620 | 62 |
| Workforce in Hong Kong | number (66.50%), number (67.47%), number (69.14%) | 11835 | 11309 | 10650 | 62 |
| Workforce outside Hong Kong | number (30.86%), number (32.53%), number (33.50%) | 5282 | 5452 | 5365 | 62 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 29.33 | 37.79 | 32.75 | 64 |
| Employee turnover rate by age group - Age 30 or below | % | 95 | 81.19 | 64 | |
| Employee turnover rate by age group - Age 51 or above | % | 6 | 7.3 | 64 | |
| Employee turnover rate by age group - Age between 31–50 | % | 23 | 23.43 | 64 | |
| Employee turnover rate by gender - Female | % | 41 | 40.21 | 64 | |
| Employee turnover rate by gender - Male | % | 34 | 27.15 | 64 | |
| Employee turnover rate by geographical location - Hong Kong | % | 22 | 22.77 | 64 | |
| Employee turnover rate by geographical location - Outside Hong Kong | % | 52.49 | 64 | ||
| New hires rate | % | 17.56 | 63 | ||
| Total employee turnover | number | 4750 | 64 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Recordable work-related injuries | number | 22 | 65 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injuries | days | 2255 | 889 | 2901 | 65 |
| Rate of recordable work-related injuries | % (per 200000 hours worked) | 0.14 | 65 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employees receiving regular performance reviews by employment category - Below middle management | % | 76.94 | 66 | |
| Employees receiving regular performance reviews by employment category - Middle management | % | 94.15 | 66 | |
| Employees receiving regular performance reviews by employment category - Senior management | % | 96.97 | 66 | |
| Employees receiving regular performance reviews by gender - Female | % | 84.43 | 66 | |
| Employees receiving regular performance reviews by gender - Male | % | 88.77 | 66 | |
| Employees trained by employment category - Below middle management | % | 90 | 92.66 | 66 |
| Employees trained by employment category - Middle management | % | 53 | 59.71 | 66 |
| Employees trained by employment category - Senior management | % | 54 | 79.27 | 66 |
| Employees trained by gender - Female | % | 75 | 92.73 | 66 |
| Employees trained by gender - Male | % | 82 | 75 | 66 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average hours of training by employment category - Below middle management | hours | 18.4 | 44.01 | 66 |
| Average hours of training by employment category - Middle management | hours | 6 | 7.04 | 66 |
| Average hours of training by employment category - Senior management | hours | 4.2 | 10.14 | 66 |
| Average hours of training by gender - Female | hours | 15.7 | 40.35 | 66 |
| Average hours of training by gender - Male | hours | 13.2 | 25.53 | 66 |
| Total training hours | hours | 214394 | 465980 | 8, 66 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of critical tier-1 suppliers | 24 | 55 | |||
| Number of non-tier-1 suppliers | 4727 | 55 | |||
| Number of suppliers in Hong Kong | 2520 | 3340 | 3780 | 55, 67 | |
| Number of suppliers in Mainland China | number | 380 | 280 | 381 | 55, 67 |
| Number of suppliers in Regions/Countries outside China | 200 | 530 | 590 | 67 | |
| Number of suppliers in regions/countries outside China | 590 | 55 | |||
| Suppliers that are Hong Kong-based | % | 80 | 8 | ||
| Total number of suppliers | number | 3100 | 4150 | 4751 | 55, 67 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Supplier visits conducted | 76 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | Dec 2020 | Dec 2021 | Dec 2022 | Jun 2020 | Jun 2021 | Jun 2022 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| 5G customer base | thousand | 264 | 680 | 1061 | 78 | 454 | 867 | 25 | |
| 5G penetration rate (post-paid customer base) | 32% | 25 | |||||||
| Customer compliments received | 54829 | 8 | |||||||
| Full 5G coverage along all MTR lines | 1st network provider | 8 | |||||||
| NETVIGATOR Network reliability | % | 99.995% | 33 | ||||||
| Network reliability | % | over 99 | 8 | ||||||
| Wi-Fi hotspots established in Hong Kong | 28800 | 25 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| 1O1O Network reliability | % | 100% | 33 |
| 1O1O Service restoration | minutes | < 60 minutes | 33 |
| NETVIGATOR Service restoration | % | 99.963% | 33 |
| csl Network reliability | % | 100% | 33 |
| csl Service restoration | minutes | < 60 minutes | 33 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Legal actions for anti-competitive behaviour, anti-trust, and monopoly practices | no legal action initiated | 75 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Community isolation facilities supported | 3000 | 8 | |||
| Monetary and in-kind contributions to community investment | HKD | 115000000 | 8 | ||
| Number of elderlies served by Smart Pama Service Plan | elderlies | 100000 | 31 | ||
| Sustainability-linked loans issued | USD | 2000000000 | 8 | ||
| Total monetary and in-kind contributions | HK$'000 | 24534 | 20308 | 114896 | 67 |
| Total volunteer hours | hours | 3328 | 3914 | 2659 | 67 |
| Volunteering hours for Strive and Rise Programme | 2600 | 8 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | 185.85 | 180.47 | 179.92 | |
| NOâ‚“ Emissions | kg | 2003 | 1952 | 1980.53 |
| SOâ‚“ Emissions | 3.87 | 4.04 | 3.68 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 6977 | 6211 | 3866 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 222658 | 184466 | 157632 |
| Total GHG Emissions | tCO2e | 230885 | 191924 | 162542 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/employee | 21.03 | 18.7 | 16.82 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/HK$ million | 7.13 | 5.65 | 4.76 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 1249.78 | 1247.07 | 1043.3 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | pieces | 47021 | 68820 | 37133 |
| Hazardous Waste (Equipment Cables Metres) | meters | 127790 | 209417 | 100846 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 171.8 | 742.79 | 326.76 |
| Non-Hazardous Waste Disposed | tonnes | 860.95 | 1537.82 | 1176.53 |
| Non-Hazardous Waste Recycled | tonnes | 118.48 | 95.89 | |
| Paper Waste | tonnes | 107.06 | 118.48 | 95.89 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/employee | 0.08 | 0.12 | 0.12 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/HK$ million | 0.03 | 0.04 | 0.03 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | 10.1 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 10.4 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diesel Fuel Consumption | L | 286009 | 251710 | 244962 |
| Energy Consumption Intensity (By Employee) | GJ/employee | 119.45 | 125.13 | 120.98 |
| Energy Consumption Intensity (By Revenue) | GJ/HKS million | 40.49 | 37.81 | 34.27 |
| Gasoline Consumption | L | 30612 | 34643 | 31053 |
| Grid Electricity Consumption | kWh | 361154071 | 353699149 | 321896240 |
| Percentage of Renewable Energy Consumption | % | 38.408172759520696 | ||
| Purchased Electricity | kWh | 361154071 | 353699149 | 321896240 |
| Purchased Electricity Intensity (By Employee) | GJ/employee | 118.41 | 124.07 | 119.89 |
| Purchased Electricity Intensity (By Revenue) | GJ/HKS million | 40.49 | 37.81 | 33.96 |
| Solar Energy | kWh | 124757 | ||
| Total Energy Consumption | GJ | 1311591 | 1284223 | 1169348 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption | m³ | 337600 | 363045 | 328670 |
| Water Consumption Intensity (By Revenue) | m³/HK$ million | 10.42 | 10.69 | 9.63 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | GWh | 31.8 |
| Electricity Usage Reduction Percentage Compared to Last Year | % | 15.5 |
| Energy Consumption Reduction Percentage Compared to Last Year | % | 3.3 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Packaging Materials Consumed | tonnes | 18.6 | 16.16 | 11.04 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | number | 9213 | 9292 | 9352 |
| Number of Employees Aged Above 50 | number | 2634 | 2669 | 2620 |
| Number of Employees Aged Below 30 | number | 5270 | 4800 | 4043 |
| Number of Employees in Hong Kong | number | 11835 | 11309 | 10650 |
| Number of Employees in Overseas | number | 5282 | 5452 | 5365 |
| Number of Female Employees | number | 5084 | 7608 | 7249 |
| Number of Full-time Employees | number | 15707 | 15000 | 14588 |
| Number of Junior Management Employees | number | 10989 | 11886 | 11188 |
| Number of Male Employees | number | 12033 | 9153 | 8766 |
| Number of Middle Management Employees | number | 5426 | 4220 | 4163 |
| Number of New Employees | number | 1909 | ||
| Number of New Employees (Above 50) | number | 140 | ||
| Number of New Employees (Aged 30-50) | number | 999 | ||
| Number of New Employees (Aged Below 30) | number | 770 | ||
| Number of New Employees (Female) | number | 899 | ||
| Number of New Employees (Hong Kong) | number | 1800 | ||
| Number of New Employees (Male) | number | 1010 | ||
| Number of New Employees (Overseas) | number | 109 | ||
| Number of Part-time Employees | number | 1410 | 1761 | 1427 |
| Number of Senior Management Employees | number | 702 | 655 | 664 |
| Number of Total Employees | number | 17117 | 16761 | 16015 |
| Percentage of Employees Aged 30-50 | % | 53.82 | 55.44 | 58.4 |
| Percentage of Employees Aged Above 50 | % | 15.39 | 15.92 | 16.36 |
| Percentage of Employees Aged Below 30 | % | 30.79 | 28.64 | 25.24 |
| Percentage of Employees in Hong Kong | % | 69.14 | 67.47 | 66.5 |
| Percentage of Employees in Overseas | % | 30.86 | 32.53 | 33.5 |
| Percentage of Female Employees | % | 29.7 | 45.39 | 45.26 |
| Percentage of Full-time Employees | % | 91.76 | 89.49 | 91.09 |
| Percentage of Male Employees | % | 70.3 | 54.61 | 54.74 |
| Percentage of Part-time Employees | % | 8.24 | 10.51 | 8.91 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 23 | 23.43 | |
| Turnover Rate of Employees Aged Above 50 | % | 6 | 7.3 | |
| Turnover Rate of Employees Aged Below 30 | % | 95 | 81.19 | |
| Turnover Rate of Employees in Hong Kong | % | 22 | 22.77 | |
| Turnover Rate of Female Employees | % | 41 | 40.21 | |
| Turnover Rate of Male Employees | % | 34 | 27.15 | |
| Turnover Rate of Total Employees | % | 29.33 | 37.79 | 32.75 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 2255 | 889 | 2901 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 75 | 92.73 |
| Percentage of Trained General Employees | % | 90 | 92.66 |
| Percentage of Trained Male Employees | % | 82 | 75 |
| Percentage of Trained Middle Management | % | 53 | 59.71 |
| Percentage of Trained Senior Management | % | 54 | 79.27 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 15.7 | 40.35 |
| Average Training Hours (General Staff) | hours | 18.4 | 44.01 |
| Average Training Hours (Male) | hours | 13.2 | 25.53 |
| Average Training Hours (Middle Management) | hours | 6 | 7.04 |
| Average Training Hours (Senior Management) | hours | 4.2 | 10.14 |
| Total Training Hours | hours | 214394 | 465980 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | number | 2520 | 3340 | 3780 |
| Number of Suppliers in Mainland China | number | 380 | 280 | 381 |
| Number of Suppliers in Overseas | number | 200 | 530 | 590 |
| Number of Total Suppliers | number | 3100 | 4150 | 4751 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | 54829 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Social Investment | HKD | 24534000 | 20308000 | 114896000 |
| Total Volunteer Service Hours | hours | 3328 | 3914 | 2659 |