2022 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Direct GHG emissions (scope 1) | tonnes | 2987.68 | 2684.02 | 23 |
| Indirect GHG emissions (scope 2) | tonnes | 14480.96 | 14822.66 | 23 |
| Total GHG emissions (scope 1 and 2) | tonnes | 17468.64 | 17506.67 | 23 |
| Total GHG emissions (scope 1 and 2) per employee | tonnes/employee | 1.33 | 1.18 | 23 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Fluorescent tube wastes | tonnes | 0.48 | 0.34 | 23 |
| Production of electronics wastes | tonnes | 46.44 | 39.75 | 23 |
| Production of hazardous wastes per employee | kg/employee | 0.16 | 5.84 | 23 |
| Toner and ink cartridges wastes | tonnes | 1.6 | 1.47 | 23 |
| Total production of hazardous wastes | tonnes | 2.08 | 1.81 | 23 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Paper wastes recycled | tonnes | 7.58 | 5.5 | 23 |
| Production of paper wastes | tonnes | 55.49 | 46.73 | 23 |
| Total production of non-hazardous wastes | tonnes | 101.94 | 86.48 | 23 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Toner and ink cartridges wastes recycled | tonnes | 0.4 | 0.5 | 23 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Direct energy consumption | MWh | 1221.97 | 1045.23 | 23 |
| Indirect energy consumption | MWh | 26541.43 | 27209.59 | 23 |
| Total energy consumption | MWh | 38769.34 | 37086.22 | 23 |
| Total energy consumption per employee | MWh/employee | 2.94 | 2.55 | 23 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total water consumption | m³ | 151287.93 | 153256.08 | 23 |
| Water consumption per employee | m³/employee | 11.48 | 10.35 | 23 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Annual energy conservation target for 2023 | kWh of public electricity, m³ of water | 1000 | 24 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Female management personnel as a percentage of the total number of management personnel | % | 24.07 | 27 | ||
| Labor contract signing ratio | 100% | 26 | |||
| Male management personnel as a percentage of the total number of management personnel | % | 75.93 | 27 | ||
| Members of Labor Union | persons | more than 14000 | 29 | ||
| Number of Club | 23 | 29 | |||
| Number of Club Activities | time(s) | 215 | 29 | ||
| Number of Club Activity Participants | persons | 2469 | 29 | ||
| Number of Labor Union Branches | 31 | 29 | |||
| Number of Labor Union Groups | 162 | 29 | |||
| Number of employees by age group - Aged 30 or below | person | 4479 | 26 | ||
| Number of employees by age group - Aged 31–40 | person | 6886 | 26 | ||
| Number of employees by age group - Aged 41–50 | person | 2461 | 26 | ||
| Number of employees by age group - Aged 51 or above | person | 976 | 26 | ||
| Number of employees by education background - Doctorate | person | 171 | 26 | ||
| Number of employees by education background - Junior college or below | person | 1048 | 26 | ||
| Number of employees by education background - Master degree | person | 4509 | 26 | ||
| Number of employees by education background - Undergraduate | person | 9074 | 26 | ||
| Number of employees by function - Compliance/risk control/audit/internal control | person | 641 | 26 | ||
| Number of employees by function - IT | person | 927 | 26 | ||
| Number of employees by function - Others | person | 1650 | 26 | ||
| Number of employees by function - Principal business | person | 11584 | 26 | ||
| Number of employees of principal subsidiaries as at the end of the Reporting Period | person | 2230 | 26 | ||
| Number of employees of the parent company as at the end of the Reporting Period | person | 12572 | 26 | ||
| Return on weighted average net assets | 10.60% | 10.67% | 7.23% | 13 | |
| Social security coverage ratio | 100% | 26 | |||
| Total number of employees | person | 12572 | 27 | ||
| Total number of employees as at the end of the Reporting Period | person | 14802 | 26 | ||
| Total number of employees on the payroll for the Reporting Period | person | 14802 | 26 | ||
| Total number of female employees | person | 5796 | 27 | ||
| Total number of female management personnel | person | 156 | 27 | ||
| Total number of male employees | person | 6776 | 27 | ||
| Total number of male management personnel | person | 489 | 27 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of employee turnover | person | 300 | 27 |
| Number of employee turnover aged 30 or below | person | 112 | 27 |
| Number of employee turnover aged 31–40 | person | 153 | 27 |
| Number of employee turnover aged 41–50 | person | 29 | 27 |
| Number of employee turnover aged 51 or above | person | 9 | 27 |
| Number of female employee turnover | person | 145 | 27 |
| Number of male employee turnover | person | 155 | 27 |
| Operating Expenses for the Activities of the Year | RMB10000 | 207.49 | 29 |
| Percentage of female employee turnover | % | 48.33 | 27 |
| Percentage of male employee turnover | % | 51.67 | 27 |
| Turnover of employees | % | 4.54 | 27 |
| Turnover rate of employees aged 30 or below | % | 1.68 | 27 |
| Turnover rate of employees aged 31–40 | % | 2.29 | 27 |
| Turnover rate of employees aged 41–50 | % | 0.43 | 27 |
| Turnover rate of employees aged 51 or above | % | 0.13 | 27 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Cumulative number of work-related accidents and work-related fatalities in three consecutive years from 2020 to 2022 | case, person | 18 cases (no fatalities) | 27 |
Lost days due to work injury.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Lost days due to work injury in three consecutive years from 2020 to 2022 | day | 607 | 27 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Amount of training expenditure | RMB10000 | 3709.1 | 29 |
| Number of internally certified lecturers | persons | 320 | 29 |
| Number of training for the year | time(s) | 3421 | 29 |
| Number of training participants for the year | person–time | 144035 | 29 |
| Percentage of female staff under training | % | 100 | 29 |
| Percentage of male staff under training | % | 100 | 29 |
| Percentage of non-managerial staff under training | % | 100 | 29 |
| Percentage of operation managerial staff under training | % | 100 | 29 |
| Percentage of other managerial staff under training | % | 100 | 29 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Pass rate of employees participating in the qualification examination | % | 99.2 | 29 |
| Total training hours of female staff of the parent company for the year (including online hours) | hours | 751198 | 29 |
| Total training hours of male staff of the parent company for the year (including online hours) | hours | 907350 | 29 |
| Training hours of all employees of the parent company for the year (including online hours) | hours | 1658548 | 29 |
| Training hours per employee for the year | hours/person | 138.93 | 29 |
| Training hours per employee for the year (non-managerial staff) | hours/person | 140.24 | 29 |
| Training hours per employee for the year (operation managerial staff) | hours/person | 74.76 | 29 |
| Training hours per employee for the year (other managerial staff) | hours/person | 117.04 | 29 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Brokerage business customer rational complaints | 189 | 21 | 23 | 18 | |
| Brokerage business customer satisfaction survey - number of participants | 339120 | 257816 | 346850 | 18 | |
| Brokerage business customer satisfaction survey - percentage in total participants | 99.23% | 99.22% | 99.29% | 18 | |
| Brokerage business customer satisfaction survey - satisfaction rate of participants | 99.27% | 99.23% | 99.27% | 18 | |
| Satisfaction rate in return visits for brokerage business customer rational complaints | 98.67% | 91.48% | 96.05% | 18 | |
| Total revenue and other income (RMB in millions) | RMB millions | 35983 | 41915 | 33256 | 13 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of Activities held by Labor Union | time(s) | 378 | 29 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Labor Union Expenses for the Year | RMB10000 | 4933.59 | 29 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 2987.68 | 2684.02 |
| Indirect Energy Emissions (Scope 2) | tonnes | 14480.96 | 14822.66 |
| Total GHG Emissions | tonnes | 17468.64 | 17506.67 |
| Total GHG Emissions Intensity (By Employee) | tonnes/employee | 1.33 | 1.18 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | tonnes | 46.44 | 39.75 |
| Total Hazardous Waste | tonnes | 2.08 | 1.81 |
| Total Hazardous Waste Intensity (By Employee) | kg/employee | 7.9 | 5.96 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 101.94 | 86.48 |
| Non-Hazardous Waste Recycled | tonnes | 7.58 | 5.5 |
| Paper Waste | tonnes | 55.49 | 46.73 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 25 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/employee | 2.94 | 2.55 |
| Total Direct Energy Consumption | MWh | 1221.97 | 1045.23 |
| Total Energy Consumption | MWh | 38769.34 | 37086.22 |
| Total Indirect Energy Consumption | MWh | 26541.43 | 27209.59 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption | m³ | 151287.93 | 153256.08 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Target Electricity Usage Reduction Percentage Compared to Last Year | % | None |
| Target Energy Consumption Reduction Percentage Compared to Last Year | % | None |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Bachelor's Degree Employees | person | 9074 |
| Number of Below Junior College Employees | person | 1048 |
| Number of Doctoral Degree Employees | person | 171 |
| Number of Employees Aged 30-50 | person | 9347 |
| Number of Employees Aged Above 50 | person | 976 |
| Number of Employees Aged Below 30 | person | 4479 |
| Number of Female Employees | person | 5796 |
| Number of Male Employees | person | 6776 |
| Number of Master's Degree Employees | person | 4509 |
| Number of Total Employees | person | 14802 |
| Percentage of Bachelor's Degree Employees | % | 61.32 |
| Percentage of Below Junior College Employees | % | 7.08 |
| Percentage of Doctoral Degree Employees | % | 1.16 |
| Percentage of Employees Aged 30-50 | % | 63.17 |
| Percentage of Employees Aged Above 50 | % | 6.59 |
| Percentage of Employees Aged Below 30 | % | 30.27 |
| Percentage of Female Employees | % | 39.16 |
| Percentage of Male Employees | % | 45.78 |
| Percentage of Master's Degree Employees | % | 30.47 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 2.72 |
| Turnover Rate of Employees Aged Above 50 | % | 0.13 |
| Turnover Rate of Employees Aged Below 30 | % | 1.68 |
| Turnover Rate of Female Employees | % | 48.33 |
| Turnover Rate of Male Employees | % | 51.67 |
| Turnover Rate of Total Employees | % | 4.54 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Lost Days Due to Work-related Injuries | day | 607 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Operational Employees | % | 100 |
| Total Cost of Training | RMB10000 | 3709.1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Average Training Hours (General Staff) | hours/person | 140.24 |
| Average Training Hours (Middle Management) | hours/person | 117.04 |
| Average Training Hours (Operational Employees) | hours/person | 74.76 |
| Average Training Hours per Employee | hours/person | 138.93 |
| Total Training Hours | hours | 1658548 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -88.89 | 9.52 | |
| Satisfaction Rate of Customer Complaint Handling | % | 98.67 | 91.48 | 96.05 |
| Total Number of Customer Complaints | 189 | 21 | 23 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Total Social Investment | RMB | 49335900 |