Announcement-Corporate Social Responsibility Report of Bank of China Limited for 2022 (Environmental Social Governance)

Year: 2022
Published: 2023-03-30
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
CO2 equivalent emission reduction attributed to green credit (10000 tons) 10000 tons 20410 65
Greenhouse gas emission (tCO₂e) within Scope 1 tCO₂e 77214 79309 74899 65
Greenhouse gas emission (tCO₂e) within Scope 2 tCO₂e 1435330 1454751 1462647 65
Greenhouse gas emissions intensity per FTE (tCO₂e/FTE) tCO₂e/FTE 4.94 4.99 5.02 65
Total greenhouse emissions (tCO₂e) tCO₂e 1512544 1534606 1537646 65

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Discharge of non-hazardous waste (ton) ton 1064 1120 1071 66
Paper consumption of newly issued credit card statements and envelopes (tons) tons 88.14 70.73 66

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2022 Report Pages
CO emission reduction attributed to green credit (10000 tons) 10000 tons 63 65
Nitrogen oxide emission reduction attributed to green credit (10000 tons) 10000 tons 4326 65

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2022 Report Pages
Sulfur dioxide emission reduction attributed to green credit (10000 tons) 10000 tons 3909 65

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Balance of green credit in the Chinese mainland (RMB100 million) RMB100 million 19872 65
Coverage ratio of smart counters at outlets (%) % 100 100 100 68
Diesel oil consumption (ton) ton 482 463 540 65
Electric power consumption by the Data Centre (MWh) MWh 585547 506101 536492 65
Electrical power consumption by offices (MWh) MWh 1164930 1279786 1227768 65
Energy consumption per FTE (MWh) MWh 8.79 8.95 8.78 65
Gasoline consumption (ton) ton 12658 12400 11049 65
Heat consumption (MWh) MWh 2251532 2214424 1955218 65
Natural gas consumption (10000 m³) 10000 m³ 1638 1779 1763 65
Number of smart counters 39167 32367 33089 68
Standard coal conservation attributed to green credit (10000 tons) 10000 tons 8920 65
Total energy consumption (MWh) MWh 2717945 2754436 2688308 65

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 Report Pages
Total cycling use of water (m³) 66188 54477 56044 66
Total water consumption (m³) 336100 358887 322614.58 66
Water consumption per FTE (m³) 32.92 66

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 Report Pages
Water conservation attributed to green credit (10000 tons) 10000 tons 20699 65

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2020 2021 2022 Report Pages
Office paper consumption (tons) tons 53.4 65.1 63.4 66
Paper conservation (tons) tons 6.34 -11.7 1.7 66
Paper consumption attributed to credit card (RMB 100 million) RMB 100 million 2.57 3.96 6.97 66
Paper consumption of newly issued credit card statements and envelopes (10000) 10000 1561.41 1253.01 66

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2022 Report Pages
YoY growth of balance of green credits in the Chinese mainland (%) % 41 65

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Board members 15 69
Conferences with investors 130 127 69
Coverage of social insurance schemes (%) % 100 100 100 66
Directors aged 55-60 8 69
Directors aged 55-60 percentage % 53.3 69
Directors aged above 70 2 69
Directors aged above 70 percentage % 13.3 69
Directors aged below 55 2 69
Directors aged below 55 percentage % 13.3 69
Directors from Hong Kong, Macao and Taiwan 2 69
Directors from Hong Kong, Macao and Taiwan percentage % 13.3 69
Directors from other countries/regions 2 69
Directors from other countries/regions percentage % 13.3 69
Directors from the Chinese mainland 11 69
Directors from the Chinese mainland percentage % 73.3 69
Directors with work experience in economy 15 69
Directors with work experience in economy percentage % 100 69
Directors with work experience in finance 15 69
Directors with work experience in finance percentage % 100 69
Execution of employment contracts (%) % 100 100 100 66
Executive directors 4 69
Executive directors percentage % 26.7 69
Female directors 2 69
Female directors percentage % 13.3 69
Independent directors 6 69
Male directors 13 69
Male directors percentage % 86.7 69
Non-executive directors 5 69
Non-executive directors percentage % 33.3 69
Number of employees 309084 306322 306182 66
Number of employees aged 30 and below 73355 66995 68054 66
Number of employees aged 31–50 189454 185917 179513 66
Number of employees aged above 50 46275 53410 58615 66
Number of employees from campus recruitment 9218 9610 12140 66
Number of employees from social recruitment 1005 611 555 66
Number of employees having intermediate and junior professional qualifications 35000 196000 250000 66
Number of employees having senior professional qualifications 4308 6280 8200 66
Number of employees in Hong Kong, Macao and Taiwan 19495 19445 18439 66
Number of employees in the Chinese mainland 283121 280908 281793 66
Number of expatriates 2051 2038 66
Number of female employees 177168 174935 175018 66
Number of full-time employees 306182 66
Number of interns accepted 517 665 893 66
Number of local employees at overseas institutions 24370 23924 23033 66
Number of male employees 131916 131387 131164 66
Number of minority employees 13073 13260 13487 66
Number of new hires in the year 11468 10221 12695 66
Number of small and micro enterprises to which the Bank granted loans 497293 664407 805861 68
Percentage of female employees (%) % 57.32 57.11 57.16 66
Percentage of female managers (%) % 33.24 30.79 30.59 66
Percentage of mid-to-senior-level managers (%) % 66.76 69.21 69.41 66
Percentage of scientific and technical personnel (%) % 2.49 3.07 3.32 66
Return on average equity (%) % 10.61 11.28 11.8 69

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Employee turnover (%) % 2.5 1.9 66
Female employee turnover (%) % 2.6 1.9 66
Male employee turnover (%) % 2.2 1.5 66
Operating income (RMB1 million) 565531 605559 618609 69

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 2021 2022 Report Pages
Number of employees with service-attributable injury 100 100 120 66
Number of occupational injury accidents 7 3 4 66

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2020 2021 2022 Report Pages
Number of employees receiving physical examination at the Head Office 4144 4985 5250 66

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 2021 2022 Report Pages
Number of average monthly active users on the BOC training cloud platform 173331 234170 245656 68
Number of courses provided on the BOC training cloud platform 14463 25702 42689 68
Number of employees in training 10000 53804 81366 70927 68
Number of employees trained by gender - Female employees trained 174054 175377 117602 68
Number of employees trained by gender - Male employees trained 127438 130847 123742 68
Number of registered users on the BOC training cloud platform 314411 315674 302835 68
Percentage of employees trained (%) % 95.89 97.01 97.52 68

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 2021 2022 Report Pages
Average length of employee training by gender - Female employees (hours) hours 55.6 45.83 45.72 68
Average length of employee training by gender - Male employees (hours) hours 51.24 46.3 47.62 68
Average length of employee training by worker type - Mid-level management members (hours) hours 58.8 41.92 47.34 68
Average length of employee training by worker type - Senior management (hours) hours 87.82 61.99 58.37 68
Average length of learning on the BOC training cloud platform (hours/person) hours/person 40.63 43.55 44.12 68
Participation in BOC training cloud platform by employees (person-times) 2498657 2663696 2782623 68
Participation in training (person-times) 2498657 2663696 2782623 68

Number of suppliers by geographical region.

Indicator Unit 2020 2021 2022 Report Pages
Balance of agricultural loans (RMB100 million) RMB100 million 14708 17408 20748 68
Balance of current personal business start-up loans (RMB100 million) RMB100 million 22.73 26.32 34.78 68
Balance of government-sponsored student loans cumulatively granted (RMB1 million) RMB1 million 2190.82 2138.53 2137.09 68
Balance of government-subsidised housing loans (RMB100 million) RMB100 million 1514.45 1494.41 1742.49 68
Balance of inclusive financial loans granted to small and micro-sized enterprises (SMEs) (RMB100 million) RMB100 million 37415.75 42935.05 51044.66 68
Balance of inclusive financial loans meeting the 'two increases and two controls' assessment requirements (RMB1 million) RMB1 million 611661.67 881502.25 1228283.09 68
Balance of loans for private enterprises (RMB1 trillion) RMB1 trillion 1.76 2.44 2.92 68
Balance of loans for small and micro enterprises (RMB100 million) RMB100 million 19131.77 25560.85 35602.15 68
Balance of loans for small and micro enterprises as a proportion of the total balance of all loans of the Bank (%) % 16.77 19.97 24.9 68
Balance of loans granted to areas lifted out of poverty (RMB100 million) RMB100 million 3208.26 3608.76 4127.5 68
Balance of loans in support of the real economy (RMB100 million) 553 708 1.01 69
Balance of pension funds in the Bank’s custody (RMB100 million) RMB100 million 1079.92 1415.45 1700.43 68
Growth rate of loans for SMEs (%) % 10.75 14.75 18.89 68
Growth rate of loans for small and micro enterprises (%) % 21.43 33.6 39.28 68
Growth rate of small and micro enterprises to which the Bank granted loans (%) % 10.19 29.51 25.13 68
Growth rate of the balance of inclusive financial loans meeting the 'two increases and two controls' assessment requirements (%) % 48.12 53.15 39.34 68
Number of outlets in national-level rural revitalisation assistance counties 32 34 37 68
Number of outlets in the mainland 10487 10382 10312 68
Number of smart version smart counters 8803 10853 13793 68
On- and off-balance-sheet trade financing support provided for upstream and downstream enterprises in the supply chain (RMB100 million) 1.7 2.23 69
The scale of issuance of domestic and overseas green bonds (RMB100 million) RMB100 million 877 65
Underwriting scale of issuance of domestic and overseas green bonds (RMB100 million) RMB100 million 4539 65

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2020 2021 2022 Report Pages
Liquidity support provided for private enterprises in the supply chain (RMB100 million) RMB100 million 2.06 2.16 2.46 68

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 2021 2022 Report Pages
Number of ATMs 33314 27729 25166 68
Number of complaints distributed (10000 copies) 10000 copies 244 277 303 68
Number of credit cards issued this year (10000) 10000 679.39 332.28 319.39 66
Number of intelligent outlets 10487 10382 10312 68
Number of mobile banking customers (10000) 10000 21055 23518 25441 68
Number of monthly active users of the Mobile Banking app (10000) 10000 6301.09 7014.41 7620.15 68
Number of personal accounts of enterprise annuities under the Bank’s management (10000) 10000 341.36 367.59 389.87 68
Operating expenses (RMB1 million) 320447 329428 333313 69
Rate of 95566 call centre arrival (%) % 97 94 93.45 68
Satisfaction of 95566 call centre service (%) % 99.5 68
Total profit before income tax (RMB1 million) 246378 276620 284595 69
Transaction amount through mobile banking (RMB1 trillion) RMB1 trillion 32.28 39.38 46.73 68

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2021 2022 Report Pages
Documents issued at A share market 126 123 69
Documents issued at H share market 132 139 69
Number of publicity documents 388 389 69

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2020 2021 2022 Report Pages
Amount of custody (RMB100 million) RMB100 million 5928.72 7835.05 9060.62 68
Capital adequacy ratio (%) % 16.22 16.53 17.52 69
Capital and reserves attributable to equity holders of the Bank (RMB1 million) 2038419 2225153 2427589 69
Non-performing loans to total loans ratio (%) % 1.46 1.33 1.32 69
Number of suspicious transactions intercepted by the 'Cyber Defence' anti-risk control and prevention system (the Cyber Defence system) 10000 52 879.2 122.74 68
Operating expenses to operating income ratio (%) % 41.282 49.481 47.091 69

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2020 2021 2022 Report Pages
Amount of suspicious transactions intercepted by the 'Cyber Defence' anti-risk control and prevention system (the Cyber Defence system) RMB100 million 119.84 150.7 223.3 68
Including: Answers to enquiries posted on e-interaction online platform run by the SSE 57 27 69
Including: Investor hotlines answered 178 179 69
Including: Investor meetings 419 405 69
Including: Responses to emails through the IR mailbox 73 74 69

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 2021 2022 Report Pages
Independent directors percentage % 40 69
Number of anti-counterfeit money education events 5600 5600 11106 68
Number of anti-counterfeit money education events (10000) 10000 212 1225 747 68

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2020 2021 2022 Report Pages
Coverage ratio of county-level service institutions (%) % 62.52 92.52 94.3 68
Cumulative number of financial education events for the public 22211 59722 55866 68
Loans to newly added poverty relief fields (RMB100 million) RMB100 million 3253 4686 4834 68
Number of beneficiaries of personal business start-up loans 18119 15458 17602 68
Number of people receiving financial education 10000 9997 56995 73744 68

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2020 2021 2022 Report Pages
Amount of government-sponsored student loans cumulatively granted (RMB1 million) RMB1 million 246.12 250.72 2574.6 68
Amount of strategic emerging industry loans (RMB100 million) RMB100 million 2222.43 5215.78 11220.73 68
Donations (RMB1 million) RMB1 million 162.28 96.84 80.99 68
Total contribution per share (RMB) RMB 1.98 1.26 0.98 68

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Direct GHG Emissions (Scope 1) tCO₂e 77214 79309 74899
Indirect Energy Emissions (Scope 2) tCO₂e 1435330 1454751 1462647
Total GHG Emissions tCO₂e 1512544 1534606 1537646
Total GHG Emissions Intensity (By FTE) tCO₂e/FTE 4.94 4.99 5.02

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Non-Hazardous Waste Disposed ton 1064 1120 1071
Paper Waste tons 53.4 153.24 134.13

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022
NOx Emissions Reduction Compared to Last Year 10000 tons 4326

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Diesel Fuel Consumption ton 482 463 540
Energy Consumption Intensity (By FTE) MWh 8.79 8.95 8.78
Gasoline Consumption ton 12658 12400 11049
Natural Gas Consumption 10000 m³ 1638 1779 1763
Purchased Electricity MWh 1740477 1785887 1764260
Purchased Heating MWh 2251532 2214424 1955218
Total Energy Consumption MWh 2717945 2754436 2688308

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022
Recycled Water Usage 66188 54477 56044
Water Consumption 336100 358887 322614.58

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022
Water Consumption Reduction Compared to Last Year tons 206990000

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2020 2021 2022
Packaging Material Consumption (Paper) RMB 100 million 2.57 3.96 6.97
Packaging Material Savings tons 6.34 -11.7 1.7

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021 2022
Number of Employees Aged 30-50 189454 185917 179513
Number of Employees Aged Above 50 46275 53410 58615
Number of Employees Aged Below 30 73355 66995 68054
Number of Employees in Hong Kong and Mainland China 283121 280908 281793
Number of Employees in Mainland China 283121 280908 281793
Number of Female Employees 177168 174935 175018
Number of Full-time Employees 306182
Number of Interns 517 665 893
Number of Male Employees 131916 131387 131164
Number of New Employees 11468 10221 12695
Number of New Employees (On-campus Recruitment) 9218 9610 12140
Number of New Employees (Social Recruitment) 1005 611 555
Number of Total Employees 309084 306322 306182
Percentage of Female Employees % 57.32 57.11 57.16

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022
Turnover Rate of Female Employees % 2.6 1.9
Turnover Rate of Male Employees % 2.2 1.5
Turnover Rate of Total Employees % 2.5 1.9

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2020 2021 2022
Health Check Coverage for Employees persons 4144 4985 5250

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020 2021 2022
Percentage of Employees Trained % 95.89 97.01 97.52

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021 2022
Average Training Hours (Female) hours 55.6 45.83 45.72
Average Training Hours (Male) hours 51.24 46.3 47.62
Average Training Hours (Middle Management) hours 58.8 41.92 47.34
Average Training Hours (Senior Management) hours 87.82 61.99 58.37

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020 2021 2022
Complaint Growth Rate % 13.52 9.39
Total Number of Customer Complaints copies 2440000 2770000 3030000

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2020 2021 2022
Number of Anti-corruption Training Session 5600 5600 11106

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2020 2021 2022
Total Public Welfare Donations RMB1 million 162.28 96.84 80.99