Announcement-Corporate Social Responsibility Report of Bank of China Limited for 2022 (Environmental Social Governance)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
CO2 equivalent emission reduction attributed to green credit (10000 tons) | 10000 tons | 20410 | 65 | ||
Greenhouse gas emission (tCO₂e) within Scope 1 | tCO₂e | 77214 | 79309 | 74899 | 65 |
Greenhouse gas emission (tCO₂e) within Scope 2 | tCO₂e | 1435330 | 1454751 | 1462647 | 65 |
Greenhouse gas emissions intensity per FTE (tCO₂e/FTE) | tCO₂e/FTE | 4.94 | 4.99 | 5.02 | 65 |
Total greenhouse emissions (tCO₂e) | tCO₂e | 1512544 | 1534606 | 1537646 | 65 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Discharge of non-hazardous waste (ton) | ton | 1064 | 1120 | 1071 | 66 |
Paper consumption of newly issued credit card statements and envelopes (tons) | tons | 88.14 | 70.73 | 66 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
CO emission reduction attributed to green credit (10000 tons) | 10000 tons | 63 | 65 |
Nitrogen oxide emission reduction attributed to green credit (10000 tons) | 10000 tons | 4326 | 65 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Sulfur dioxide emission reduction attributed to green credit (10000 tons) | 10000 tons | 3909 | 65 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Balance of green credit in the Chinese mainland (RMB100 million) | RMB100 million | 19872 | 65 | ||
Coverage ratio of smart counters at outlets (%) | % | 100 | 100 | 100 | 68 |
Diesel oil consumption (ton) | ton | 482 | 463 | 540 | 65 |
Electric power consumption by the Data Centre (MWh) | MWh | 585547 | 506101 | 536492 | 65 |
Electrical power consumption by offices (MWh) | MWh | 1164930 | 1279786 | 1227768 | 65 |
Energy consumption per FTE (MWh) | MWh | 8.79 | 8.95 | 8.78 | 65 |
Gasoline consumption (ton) | ton | 12658 | 12400 | 11049 | 65 |
Heat consumption (MWh) | MWh | 2251532 | 2214424 | 1955218 | 65 |
Natural gas consumption (10000 m³) | 10000 m³ | 1638 | 1779 | 1763 | 65 |
Number of smart counters | 39167 | 32367 | 33089 | 68 | |
Standard coal conservation attributed to green credit (10000 tons) | 10000 tons | 8920 | 65 | ||
Total energy consumption (MWh) | MWh | 2717945 | 2754436 | 2688308 | 65 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Total cycling use of water (m³) | m³ | 66188 | 54477 | 56044 | 66 |
Total water consumption (m³) | m³ | 336100 | 358887 | 322614.58 | 66 |
Water consumption per FTE (m³) | m³ | 32.92 | 66 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Water conservation attributed to green credit (10000 tons) | 10000 tons | 20699 | 65 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Office paper consumption (tons) | tons | 53.4 | 65.1 | 63.4 | 66 |
Paper conservation (tons) | tons | 6.34 | -11.7 | 1.7 | 66 |
Paper consumption attributed to credit card (RMB 100 million) | RMB 100 million | 2.57 | 3.96 | 6.97 | 66 |
Paper consumption of newly issued credit card statements and envelopes (10000) | 10000 | 1561.41 | 1253.01 | 66 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
YoY growth of balance of green credits in the Chinese mainland (%) | % | 41 | 65 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Board members | 15 | 69 | |||
Conferences with investors | 130 | 127 | 69 | ||
Coverage of social insurance schemes (%) | % | 100 | 100 | 100 | 66 |
Directors aged 55-60 | 8 | 69 | |||
Directors aged 55-60 percentage | % | 53.3 | 69 | ||
Directors aged above 70 | 2 | 69 | |||
Directors aged above 70 percentage | % | 13.3 | 69 | ||
Directors aged below 55 | 2 | 69 | |||
Directors aged below 55 percentage | % | 13.3 | 69 | ||
Directors from Hong Kong, Macao and Taiwan | 2 | 69 | |||
Directors from Hong Kong, Macao and Taiwan percentage | % | 13.3 | 69 | ||
Directors from other countries/regions | 2 | 69 | |||
Directors from other countries/regions percentage | % | 13.3 | 69 | ||
Directors from the Chinese mainland | 11 | 69 | |||
Directors from the Chinese mainland percentage | % | 73.3 | 69 | ||
Directors with work experience in economy | 15 | 69 | |||
Directors with work experience in economy percentage | % | 100 | 69 | ||
Directors with work experience in finance | 15 | 69 | |||
Directors with work experience in finance percentage | % | 100 | 69 | ||
Execution of employment contracts (%) | % | 100 | 100 | 100 | 66 |
Executive directors | 4 | 69 | |||
Executive directors percentage | % | 26.7 | 69 | ||
Female directors | 2 | 69 | |||
Female directors percentage | % | 13.3 | 69 | ||
Independent directors | 6 | 69 | |||
Male directors | 13 | 69 | |||
Male directors percentage | % | 86.7 | 69 | ||
Non-executive directors | 5 | 69 | |||
Non-executive directors percentage | % | 33.3 | 69 | ||
Number of employees | 309084 | 306322 | 306182 | 66 | |
Number of employees aged 30 and below | 73355 | 66995 | 68054 | 66 | |
Number of employees aged 31–50 | 189454 | 185917 | 179513 | 66 | |
Number of employees aged above 50 | 46275 | 53410 | 58615 | 66 | |
Number of employees from campus recruitment | 9218 | 9610 | 12140 | 66 | |
Number of employees from social recruitment | 1005 | 611 | 555 | 66 | |
Number of employees having intermediate and junior professional qualifications | 35000 | 196000 | 250000 | 66 | |
Number of employees having senior professional qualifications | 4308 | 6280 | 8200 | 66 | |
Number of employees in Hong Kong, Macao and Taiwan | 19495 | 19445 | 18439 | 66 | |
Number of employees in the Chinese mainland | 283121 | 280908 | 281793 | 66 | |
Number of expatriates | 2051 | 2038 | 66 | ||
Number of female employees | 177168 | 174935 | 175018 | 66 | |
Number of full-time employees | 306182 | 66 | |||
Number of interns accepted | 517 | 665 | 893 | 66 | |
Number of local employees at overseas institutions | 24370 | 23924 | 23033 | 66 | |
Number of male employees | 131916 | 131387 | 131164 | 66 | |
Number of minority employees | 13073 | 13260 | 13487 | 66 | |
Number of new hires in the year | 11468 | 10221 | 12695 | 66 | |
Number of small and micro enterprises to which the Bank granted loans | 497293 | 664407 | 805861 | 68 | |
Percentage of female employees (%) | % | 57.32 | 57.11 | 57.16 | 66 |
Percentage of female managers (%) | % | 33.24 | 30.79 | 30.59 | 66 |
Percentage of mid-to-senior-level managers (%) | % | 66.76 | 69.21 | 69.41 | 66 |
Percentage of scientific and technical personnel (%) | % | 2.49 | 3.07 | 3.32 | 66 |
Return on average equity (%) | % | 10.61 | 11.28 | 11.8 | 69 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Employee turnover (%) | % | 2.5 | 1.9 | 66 | |
Female employee turnover (%) | % | 2.6 | 1.9 | 66 | |
Male employee turnover (%) | % | 2.2 | 1.5 | 66 | |
Operating income (RMB1 million) | 565531 | 605559 | 618609 | 69 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Number of employees with service-attributable injury | 100 | 100 | 120 | 66 | |
Number of occupational injury accidents | 7 | 3 | 4 | 66 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Number of employees receiving physical examination at the Head Office | 4144 | 4985 | 5250 | 66 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Number of average monthly active users on the BOC training cloud platform | 173331 | 234170 | 245656 | 68 | |
Number of courses provided on the BOC training cloud platform | 14463 | 25702 | 42689 | 68 | |
Number of employees in training | 10000 | 53804 | 81366 | 70927 | 68 |
Number of employees trained by gender - Female employees trained | 174054 | 175377 | 117602 | 68 | |
Number of employees trained by gender - Male employees trained | 127438 | 130847 | 123742 | 68 | |
Number of registered users on the BOC training cloud platform | 314411 | 315674 | 302835 | 68 | |
Percentage of employees trained (%) | % | 95.89 | 97.01 | 97.52 | 68 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Average length of employee training by gender - Female employees (hours) | hours | 55.6 | 45.83 | 45.72 | 68 |
Average length of employee training by gender - Male employees (hours) | hours | 51.24 | 46.3 | 47.62 | 68 |
Average length of employee training by worker type - Mid-level management members (hours) | hours | 58.8 | 41.92 | 47.34 | 68 |
Average length of employee training by worker type - Senior management (hours) | hours | 87.82 | 61.99 | 58.37 | 68 |
Average length of learning on the BOC training cloud platform (hours/person) | hours/person | 40.63 | 43.55 | 44.12 | 68 |
Participation in BOC training cloud platform by employees (person-times) | 2498657 | 2663696 | 2782623 | 68 | |
Participation in training (person-times) | 2498657 | 2663696 | 2782623 | 68 |
Number of suppliers by geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Balance of agricultural loans (RMB100 million) | RMB100 million | 14708 | 17408 | 20748 | 68 |
Balance of current personal business start-up loans (RMB100 million) | RMB100 million | 22.73 | 26.32 | 34.78 | 68 |
Balance of government-sponsored student loans cumulatively granted (RMB1 million) | RMB1 million | 2190.82 | 2138.53 | 2137.09 | 68 |
Balance of government-subsidised housing loans (RMB100 million) | RMB100 million | 1514.45 | 1494.41 | 1742.49 | 68 |
Balance of inclusive financial loans granted to small and micro-sized enterprises (SMEs) (RMB100 million) | RMB100 million | 37415.75 | 42935.05 | 51044.66 | 68 |
Balance of inclusive financial loans meeting the 'two increases and two controls' assessment requirements (RMB1 million) | RMB1 million | 611661.67 | 881502.25 | 1228283.09 | 68 |
Balance of loans for private enterprises (RMB1 trillion) | RMB1 trillion | 1.76 | 2.44 | 2.92 | 68 |
Balance of loans for small and micro enterprises (RMB100 million) | RMB100 million | 19131.77 | 25560.85 | 35602.15 | 68 |
Balance of loans for small and micro enterprises as a proportion of the total balance of all loans of the Bank (%) | % | 16.77 | 19.97 | 24.9 | 68 |
Balance of loans granted to areas lifted out of poverty (RMB100 million) | RMB100 million | 3208.26 | 3608.76 | 4127.5 | 68 |
Balance of loans in support of the real economy (RMB100 million) | 553 | 708 | 1.01 | 69 | |
Balance of pension funds in the Bank’s custody (RMB100 million) | RMB100 million | 1079.92 | 1415.45 | 1700.43 | 68 |
Growth rate of loans for SMEs (%) | % | 10.75 | 14.75 | 18.89 | 68 |
Growth rate of loans for small and micro enterprises (%) | % | 21.43 | 33.6 | 39.28 | 68 |
Growth rate of small and micro enterprises to which the Bank granted loans (%) | % | 10.19 | 29.51 | 25.13 | 68 |
Growth rate of the balance of inclusive financial loans meeting the 'two increases and two controls' assessment requirements (%) | % | 48.12 | 53.15 | 39.34 | 68 |
Number of outlets in national-level rural revitalisation assistance counties | 32 | 34 | 37 | 68 | |
Number of outlets in the mainland | 10487 | 10382 | 10312 | 68 | |
Number of smart version smart counters | 8803 | 10853 | 13793 | 68 | |
On- and off-balance-sheet trade financing support provided for upstream and downstream enterprises in the supply chain (RMB100 million) | 1.7 | 2.23 | 69 | ||
The scale of issuance of domestic and overseas green bonds (RMB100 million) | RMB100 million | 877 | 65 | ||
Underwriting scale of issuance of domestic and overseas green bonds (RMB100 million) | RMB100 million | 4539 | 65 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Liquidity support provided for private enterprises in the supply chain (RMB100 million) | RMB100 million | 2.06 | 2.16 | 2.46 | 68 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Number of ATMs | 33314 | 27729 | 25166 | 68 | |
Number of complaints distributed (10000 copies) | 10000 copies | 244 | 277 | 303 | 68 |
Number of credit cards issued this year (10000) | 10000 | 679.39 | 332.28 | 319.39 | 66 |
Number of intelligent outlets | 10487 | 10382 | 10312 | 68 | |
Number of mobile banking customers (10000) | 10000 | 21055 | 23518 | 25441 | 68 |
Number of monthly active users of the Mobile Banking app (10000) | 10000 | 6301.09 | 7014.41 | 7620.15 | 68 |
Number of personal accounts of enterprise annuities under the Bank’s management (10000) | 10000 | 341.36 | 367.59 | 389.87 | 68 |
Operating expenses (RMB1 million) | 320447 | 329428 | 333313 | 69 | |
Rate of 95566 call centre arrival (%) | % | 97 | 94 | 93.45 | 68 |
Satisfaction of 95566 call centre service (%) | % | 99.5 | 68 | ||
Total profit before income tax (RMB1 million) | 246378 | 276620 | 284595 | 69 | |
Transaction amount through mobile banking (RMB1 trillion) | RMB1 trillion | 32.28 | 39.38 | 46.73 | 68 |
Description of practices relating to observing and protecting intellectual property rights.
Indicator | Unit | 2021 | 2022 | Report Pages |
---|---|---|---|---|
Documents issued at A share market | 126 | 123 | 69 | |
Documents issued at H share market | 132 | 139 | 69 | |
Number of publicity documents | 388 | 389 | 69 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Amount of custody (RMB100 million) | RMB100 million | 5928.72 | 7835.05 | 9060.62 | 68 |
Capital adequacy ratio (%) | % | 16.22 | 16.53 | 17.52 | 69 |
Capital and reserves attributable to equity holders of the Bank (RMB1 million) | 2038419 | 2225153 | 2427589 | 69 | |
Non-performing loans to total loans ratio (%) | % | 1.46 | 1.33 | 1.32 | 69 |
Number of suspicious transactions intercepted by the 'Cyber Defence' anti-risk control and prevention system (the Cyber Defence system) | 10000 | 52 | 879.2 | 122.74 | 68 |
Operating expenses to operating income ratio (%) | % | 41.282 | 49.481 | 47.091 | 69 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Amount of suspicious transactions intercepted by the 'Cyber Defence' anti-risk control and prevention system (the Cyber Defence system) | RMB100 million | 119.84 | 150.7 | 223.3 | 68 |
Including: Answers to enquiries posted on e-interaction online platform run by the SSE | 57 | 27 | 69 | ||
Including: Investor hotlines answered | 178 | 179 | 69 | ||
Including: Investor meetings | 419 | 405 | 69 | ||
Including: Responses to emails through the IR mailbox | 73 | 74 | 69 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Independent directors percentage | % | 40 | 69 | ||
Number of anti-counterfeit money education events | 5600 | 5600 | 11106 | 68 | |
Number of anti-counterfeit money education events (10000) | 10000 | 212 | 1225 | 747 | 68 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Coverage ratio of county-level service institutions (%) | % | 62.52 | 92.52 | 94.3 | 68 |
Cumulative number of financial education events for the public | 22211 | 59722 | 55866 | 68 | |
Loans to newly added poverty relief fields (RMB100 million) | RMB100 million | 3253 | 4686 | 4834 | 68 |
Number of beneficiaries of personal business start-up loans | 18119 | 15458 | 17602 | 68 | |
Number of people receiving financial education | 10000 | 9997 | 56995 | 73744 | 68 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Amount of government-sponsored student loans cumulatively granted (RMB1 million) | RMB1 million | 246.12 | 250.72 | 2574.6 | 68 |
Amount of strategic emerging industry loans (RMB100 million) | RMB100 million | 2222.43 | 5215.78 | 11220.73 | 68 |
Donations (RMB1 million) | RMB1 million | 162.28 | 96.84 | 80.99 | 68 |
Total contribution per share (RMB) | RMB | 1.98 | 1.26 | 0.98 | 68 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | tCO₂e | 77214 | 79309 | 74899 |
Indirect Energy Emissions (Scope 2) | tCO₂e | 1435330 | 1454751 | 1462647 |
Total GHG Emissions | tCO₂e | 1512544 | 1534606 | 1537646 |
Total GHG Emissions Intensity (By FTE) | tCO₂e/FTE | 4.94 | 4.99 | 5.02 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Non-Hazardous Waste Disposed | ton | 1064 | 1120 | 1071 |
Paper Waste | tons | 53.4 | 153.24 | 134.13 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2022 |
---|---|---|
NOx Emissions Reduction Compared to Last Year | 10000 tons | 4326 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Diesel Fuel Consumption | ton | 482 | 463 | 540 |
Energy Consumption Intensity (By FTE) | MWh | 8.79 | 8.95 | 8.78 |
Gasoline Consumption | ton | 12658 | 12400 | 11049 |
Natural Gas Consumption | 10000 m³ | 1638 | 1779 | 1763 |
Purchased Electricity | MWh | 1740477 | 1785887 | 1764260 |
Purchased Heating | MWh | 2251532 | 2214424 | 1955218 |
Total Energy Consumption | MWh | 2717945 | 2754436 | 2688308 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Recycled Water Usage | m³ | 66188 | 54477 | 56044 |
Water Consumption | m³ | 336100 | 358887 | 322614.58 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2022 |
---|---|---|
Water Consumption Reduction Compared to Last Year | tons | 206990000 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Packaging Material Consumption (Paper) | RMB 100 million | 2.57 | 3.96 | 6.97 |
Packaging Material Savings | tons | 6.34 | -11.7 | 1.7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Employees Aged 30-50 | 189454 | 185917 | 179513 | |
Number of Employees Aged Above 50 | 46275 | 53410 | 58615 | |
Number of Employees Aged Below 30 | 73355 | 66995 | 68054 | |
Number of Employees in Hong Kong and Mainland China | 283121 | 280908 | 281793 | |
Number of Employees in Mainland China | 283121 | 280908 | 281793 | |
Number of Female Employees | 177168 | 174935 | 175018 | |
Number of Full-time Employees | 306182 | |||
Number of Interns | 517 | 665 | 893 | |
Number of Male Employees | 131916 | 131387 | 131164 | |
Number of New Employees | 11468 | 10221 | 12695 | |
Number of New Employees (On-campus Recruitment) | 9218 | 9610 | 12140 | |
Number of New Employees (Social Recruitment) | 1005 | 611 | 555 | |
Number of Total Employees | 309084 | 306322 | 306182 | |
Percentage of Female Employees | % | 57.32 | 57.11 | 57.16 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2021 | 2022 |
---|---|---|---|
Turnover Rate of Female Employees | % | 2.6 | 1.9 |
Turnover Rate of Male Employees | % | 2.2 | 1.5 |
Turnover Rate of Total Employees | % | 2.5 | 1.9 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Health Check Coverage for Employees | persons | 4144 | 4985 | 5250 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Percentage of Employees Trained | % | 95.89 | 97.01 | 97.52 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Average Training Hours (Female) | hours | 55.6 | 45.83 | 45.72 |
Average Training Hours (Male) | hours | 51.24 | 46.3 | 47.62 |
Average Training Hours (Middle Management) | hours | 58.8 | 41.92 | 47.34 |
Average Training Hours (Senior Management) | hours | 87.82 | 61.99 | 58.37 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Complaint Growth Rate | % | 13.52 | 9.39 | |
Total Number of Customer Complaints | copies | 2440000 | 2770000 | 3030000 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Anti-corruption Training Session | 5600 | 5600 | 11106 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Total Public Welfare Donations | RMB1 million | 162.28 | 96.84 | 80.99 |