2022 Corporate Social Responsibility (Environmental, Social and Governance) Report of Postal Savings Bank of China
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
NOx (ton) | ton | 0.11 | 35 |
SO2 (ton) | ton | 0.01 | 35 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Carbon emission reduction from supporting tools | million tons of carbon dioxide equivalent | 617.75 | 31 |
Carbon emissions reduced by projects supported by green credit | million tons of carbon dioxide equivalent annually | 3257 | 31 |
Direct emissions (Scope 1) | ton | 54.46 | 35 |
Emissions from fuel used by facilities | ton | 56.84 | 35 |
Emissions from purchased electricity | ton | 209165.61 | 35 |
Emissions from use of fuel by vehicles | ton | 862.28 | 35 |
GHG emissions per capita (Scope 1 and Scope 2) | ton/person | 5.54 | 35 |
GHG emissions per square meter of floor area (Scope 1 and Scope 2) | ton/m² | 0.15 | 35 |
Indirect emissions (Scope 2) | ton | 209165.61 | 35 |
Natural gas emissions | ton | 3.93153 | 35 |
Total GHG emissions (Scope 1 and Scope 2) | ton | 214016.26 | 35 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Hazardous waste per capita | ton/person | 0.0004 | 35 |
Hazardous waste per square meter of floor area | ton/m² | 0.00004 | 35 |
Total hazardous waste | ton | 0.54 | 35 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Non-hazardous waste per capita | ton/person | 0.14 | 35 |
Non-hazardous waste per square meter of floor area | ton/m² | 0.0036 | 35 |
Total non-hazardous waste | ton | 5175.81 | 35 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
PSBC Wealth Management carbon neutrality in operation | achieved | 34 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Balance of green bond investments | million yuan | 2895.81 | 31 |
Balance of green bonds underwritten | billion RMB | 6.6 | 11 |
Balance of green bonds underwritten by the Bank | million yuan | 1817.17 | 31 |
Balance of green financing | million yuan | 55321.21 | 31 |
Balance of green wealth management products | billion RMB | 11.77 | 11 |
Balance of investments in green bonds year-on-year increase | 29.58% | 32 | |
Consumption of purchased electricity of the Head Office | MWh | 117669.2 | 35 |
Diesel consumption by facilities | MWh | 21.27 | 35 |
Direct energy consumption | MWh | 3440.19 | 35 |
Energy consumption per capita | MWh/person | 9.08 | 35 |
Energy consumption per square meter of floor area | MWh/m² | 0.24 | 35 |
Fuel consumption by vehicles | MWh | 3440.19 | 35 |
Indirect energy consumption | MWh | 323383.09 | 35 |
Loan balance to Hebei Fengning Pumped Storage Power Station project | RMB billion | 1.9 | 24 |
Natural gas consumption | MWh | 17739.36 | 35 |
Purchased electricity | MWh | 323383.09 | 35 |
Total energy consumption | MWh | 344774.89 | 35 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Office water consumption | ton | 135681.48 | 35 |
Office water consumption of the Head Office | ton | 2421.97 | 35 |
Office water consumption per capita | ton/person | 35.79 | 35 |
Office water consumption per square meter of floor area | ton/m² | 0.94 | 35 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Year-on-year heat consumption per unit floor area for Head Office | % | -15.5 | 34 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Assets under management (AUM) of YOU BANK personal customers | RMB | 5000000000 | 18 |
Credit line to Hebei Fengning Pumped Storage Power Station project | RMB billion | 19.8 | 24 |
Digital transformation of customer journeys | % | 81.9 | 28 |
Loans to Lu'an in Three Gorges Phase I Water Environment Treatment Program in Anhui Province for biodiversity protection of the Yangtze River basin | RMB million | 620 | 24 |
Number of green and sustainable finance projects implemented | 330 | 5 | |
Number of green loan customers | thousand | 2 | 11 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Number of inclusive financial service customers | million | 110 | 5 |
Number of inclusive financial service households | million | 10 | 5 |
Number of inclusive financial service outlets | 40000 | 5 | |
Proportion of ethnic minority employees | % | 6.55 | 40, 45 |
Proportion of female employees | % | 59.58 | 40, 45 |
Total assets | RMB trillion | 14.07 | 40 |
Total number of employees | Person | 180038 | 40, 44 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Operating income | RMB hundred million | 3353.91 | 40 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Number of employees who died on the job in 2020 | Person | 4 | 45 | ||
Number of employees who died on the job in 2021 | Person | 3 | 45 | ||
Number of employees who died on the job in 2022 | Person | 6 | 45 | ||
Ratio of employees who died on the job in 2020 | % | 0.0022 | 45 | ||
Ratio of employees who died on the job in 2021 | % | 0.0017 | 45 | ||
Ratio of employees who died on the job in 2022 | % | 0.0033 | 45 |
Lost days due to work injury.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Number of working days lost due to work-related injuries in 2022 | Day | 12044 | 45 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Number of labor contests held centering on business priorities | contests | 14 | 38 |
Number of online training sessions to MSEs | 1000 | 16 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Number of people trained in online training sessions to MSEs | 200000 | 16 |
Number of suppliers by geographical region.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Balance of agriculture-related loans | RMB trillion, trillion RMB | 1.81 | 11, 40 |
Balance of all loans in national key support counties for rural revitalization | billion RMB | 2077.89 | 16 |
Balance of green loans | RMB hundred million, billion RMB | 484.59 | 5, 11, 40 |
Balance of inclusive loans to MSEs | RMB hundred million, trillion RMB | 1.18 | 22, 40 |
Balance of inclusive loans to micro and small enterprises (MSEs) | billion RMB | 818.1 | 5 |
Balance of investments in green bonds | billion RMB | 29.95 | 32 |
Balance of loans in the Bank's 832 key counties that have been lifted out of poverty | billion RMB | 1847.35 | 16 |
Balance of personal consumer loans | RMB trillion | 2.73 | 40 |
Balance of personal micro loans | RMB hundred million | 11351.94 | 40 |
Balance of wholesale loans in Xiongan New Area | RMB billion | 4.3 | 24 |
Balance of wholesale loans in the Beijing-Tianjin-Hebei region | RMB billion | 320.3 | 24 |
Balance of wholesale loans in the Guangdong-Hong Kong-Macao Greater Bay Area | RMB billion | 712.6 | 24 |
Balance of wholesale loans in the Yangtze Economic Belt | RMB billion | 744.4 | 24 |
Balance of wholesale loans in the Yangtze River Delta | RMB billion | 871.2 | 24 |
Balance of wholesale loans in the Yellow River ecological basin | RMB billion | 489.1 | 24 |
Bank balance of bill discounting business for manufacturing industry | billion RMB | 806.74 | 21 |
Bank credit granted to infrastructure sector (cumulative) | trillion RMB | 1 | 21 |
Credit granted in total through 'Credit Express for Agribusiness' | RMB | 6000000000 | 18 |
Financial services provided to pacesetters in rural industry revitalization by Shandong Branch | 166 | 18 | |
Government affairs finance blockchain - number of institutions connected | institutions | 450 | 9 |
Government affairs finance blockchain - number of transactions | million transactions | 1.87 | 9 |
Government affairs finance blockchain - transaction amount | billion yuan | 7.9 | 9 |
Increase in balance of loans in the Bank's 832 key counties that have been lifted out of poverty from last year | billion RMB | 255.31 | 16 |
Loans to MSEs (Micro and Small Enterprises) | trillion RMB | 1.18 | 11 |
Loans to support construction of Shunde CMC Digital Technology Park in Guangdong Province | RMB million | 870 | 24 |
Number of accounts with loan balance (MSEs) | million | 1.9344 | 22 |
Number of agricultural business entities served through 'Credit Express for Agribusiness' | 20000 | 18 | |
Number of county smart outlets | 2000 | 26 | |
Number of demonstration courses of mobile payment processing and smart outlets | 500 | 26 | |
Number of outlets of the Bank at the end of the year | 40000 | 16 | |
PSBC's balance of green loans | million yuan | 48496.58 | 31 |
Proportion of balance of all loans in national key support counties for rural revitalization distributed in counties and areas below the county level | 15.7% | 16 | |
Proportion of outlets distributed in counties and areas below the county level | about 70% | 16 | |
Supply chain finance blockchain - number of SMEs served | SMEs | 800 | 9 |
Total loans to customers | trillion RMB | 7.21 | 21 |
Year-on-year growth in bank balance of bill discounting business for manufacturing industry | % | 50 | 21 |
Year-on-year growth in total loans to customers | % | 11.72 | 21 |
Year-on-year increase in balance of green loans | percent | 33.3 | 5 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Green loan balance year-on-year increase | 33.38% | 32 | |
Projects supported by green credit | million tons of standard coal annually | 1656 | 31 |
Sanrong relationship managers opened a cloud-based loan disbursement | % | 80 | 28 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
AUM of personal customers | trillion RMB | 15.16 | 5 |
Average number of complaints per customer | 12.79 | 46 | |
Complaint settlement rate | 99.60% | 46 | |
Complaints per 10000 personal customers | 7.75 | 46 | |
Corporate account opening time reduction | % | 58.5 | 28 |
Customer satisfaction of 95580 service | % | 99.66 | 40 |
Customer satisfaction with the handling of complaints | 96.50% | 46 | |
First-time offline purchase rate of wealth management products | % | 25.4 | 28 |
First-time offline purchase rate of wealth management products improvement | % | 8.4 | 28 |
Number of VIP customers | million | 11.07 | 11 |
Number of electronic banking customers | hundred million | 4.01 | 40 |
Number of mobile banking APP version 8.0 users | million | 100 | 5 |
Number of personal customers | million | 650 | 5 |
Number of personal customers distributed in counties and areas below the county level | 400000000 | 16 | |
Number of personal customers served | 650000000 | 16 | |
Number of wealth management customers | million | 37.57 | 11 |
Online Easy Small and Micro Loan handling time reduction | % | 56.2 | 28 |
Personal account opening time at the counter | minutes | 5 | 28 |
Personal account opening time at the counter reduction | % | 57.8 | 28 |
Proportion of loans to MSEs among the Bank's total corporate loans | over 50% | 11 | |
Proportion of new loans to the real economy | % | Approximately 90 | 21 |
Total number of complaints from customers | 50560 | 46 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Cross-border finance blockchain - accumulated transaction amount | billion yuan | 12.7 | 9 |
Number of YOU BANK mobile banking users | 36500000 | 18 | |
Number of exclusive debit cards for new citizens issued | 316 | 26 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Allowance to NPLs ratio | % | 385.51 | 40 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Anti-corruption training hours attended by directors and employees | Hour | 242211.11 | 47 |
Number of AML training sessions | Session | 25844 | 47 |
Number of anti-corruption training sessions for directors and employees | Session | 8 | 47 |
Number of directors and employees participating in anti-corruption training | Person | 194876 | 47 |
Number of participants in AML training | Person-time | 913586 | 47 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Amount of loans issued to small business owners in the new consumer group | million RMB | 1518 | 26 | ||
Green loan balance | million RMB | 496549 | 32 | ||
Increase in customers reached by investor education activities from the first festival | % | 67.30 | 27 | ||
Number of creditworthy households assessed by the Bank | Over 10 million | 17 | |||
Number of creditworthy villages developed by the Bank | thousand | 383.5 | 17 | ||
Number of customers reached by investor education activities | customers | 11417079 | 27 | ||
Number of households connected with wealth management services online and by phone | households | 10114 | 27 | ||
Number of households connected with wealth management services online and by phone, year-on-year increase | % | nearly 156 | 27 | ||
Number of investor education activities conducted | activities | 8080 | 27 | ||
Number of outlets providing elderly services at PSBC Jinhui Sub-Branch | outlets | 400 | 29 | ||
Number of outlets serving rural revitalization | 40000 | 5 | |||
Number of outstanding personal micro loans | in ten thousand | 765.73 | 40 | ||
Number of pacesetters in rural industry revitalization selected by Shandong Branch | 20 | 18 | |||
Number of rural revitalization loan customers | million | 1.1 | 5 | ||
Number of rural revitalization loan households | million | 10 | 5 | ||
Number of rural revitalization loans issued | trillion RMB | 1.2 | 5 | ||
Proportion of the number of micro loans left online this year | Over 95% | 17 | |||
Ranking in China Top 500 Companies (in terms of operating income in 2021) | rank | 42 | 41 | ||
Ranking in Top 1000 World Banks (in terms of tier 1 capital at the end of 2019) | rank | 22 | 41 | ||
Ranking in Top 1000 World Banks (in terms of tier 1 capital at the end of 2020) | rank | 15 | 41 | ||
Ranking in Top 1000 World Banks (in terms of tier 1 capital at the end of 2021) | rank | 13 | 41 | ||
Ranking in World's 2000 Largest Public Companies | rank | 30 | 41 | ||
Wealth management scale | trillion RMB | 1.11 | 11 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
External donations (domestic) | RMB ten thousand | 1393.35 | 40 |
Funds raised by PSBC Love Charity Foundation in 2022 | million RMB | 3.9388 | 39 |
Increase in balance of all loans in national key support counties for rural revitalization from last year | billion RMB | 186.49 | 16 |
Increase in balance of inclusive loans to micro and small enterprises (MSEs) | percent | 23.04 | 5 |
Social contribution per share | RMB | 4.06 | 40 |
Total amount of agriculture-related loans granted by Shandong Branch to pacesetters in rural industry revitalization | RMB | 489000000 | 18 |
Total funds raised by PSBC Love Charity Foundation | million RMB | 49.9988 | 39 |
YOU BANK loans granted | RMB | 10000000000 | 18 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2022 |
---|---|---|
NOₓ Emissions | ton | 0.11 |
SOₓ Emissions | ton | 0.01 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 |
---|---|---|
Direct GHG Emissions (Scope 1) | ton | 54.46 |
GHG Emissions from Natural Gas | ton | 3.93153 |
GHG Emissions from Purchased Electricity | ton | 209165.61 |
Indirect Energy Emissions (Scope 2) | ton | 209165.61 |
Mobile Combustion Emissions | ton | 862.28 |
Stationary Combustion Emissions | ton | 56.84 |
Total GHG Emissions | ton | 214016.26 |
Total GHG Emissions Intensity (By Area) | ton/m² | 0.15 |
Total GHG Emissions Intensity (By Employee) | ton/person | 5.54 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 |
---|---|---|
Total Hazardous Waste | ton | 0.54 |
Total Hazardous Waste Intensity (By Area) | ton/m² | 0.00004 |
Total Hazardous Waste Intensity (By Employee) | ton/person | 0.0004 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 |
---|---|---|
Non-Hazardous Waste Disposed | ton | 5175.81 |
Total Non-Hazardous Waste Intensity (By Area) | ton/m² | 0.0036 |
Total Non-Hazardous Waste Intensity (By Employee) | ton/person | 0.14 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 |
---|---|---|
Diesel Fuel Consumption | MWh | 21.27 |
Energy Consumption Intensity (By Area) | MWh/m² | 0.24 |
Energy Consumption Intensity (By Employee) | MWh/person | 9.08 |
Natural Gas Consumption | MWh | 17739.36 |
Purchased Electricity | MWh | 323383.09 |
Total Direct Energy Consumption | MWh | 3440.19 |
Total Energy Consumption | MWh | 344774.89 |
Total Indirect Energy Consumption | MWh | 323383.09 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2022 |
---|---|---|
Water Consumption in Office | ton | 135681.48 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2022 |
---|---|---|
Energy Consumption Reduction Percentage Compared to Last Year | % | -15.5 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Standard Indicator | Unit | 2022 |
---|---|---|
Total Investment in Ecological Restoration | RMB | 620000000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2022 |
---|---|---|
Number of Contractors | Person | 15064 |
Number of Employees Aged 30-50 | Person | 129215 |
Number of Employees Aged Above 50 | Person | 16035 |
Number of Employees Aged Below 30 | Person | 34788 |
Number of Employees in Central China | Person | 45493 |
Number of Employees in Northeast China | Person | 20114 |
Number of Employees in West China | Person | 41443 |
Number of Female Employees | Person | 107263 |
Number of Full-time Employees | Person | 180038 |
Number of Male Employees | Person | 72775 |
Number of Total Employees | Person | 180038 |
Percentage of Employees Aged 30-50 | % | 71.78 |
Percentage of Employees Aged Above 50 | % | 8.9 |
Percentage of Employees Aged Below 30 | % | 19.32 |
Percentage of Female Employees | % | 59.58 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit |
---|---|
Turnover Rate of Employees Aged 30-50 | % |
Turnover Rate of Employees Aged Above 50 | % |
Turnover Rate of Employees Aged Below 30 | % |
Turnover Rate of Employees in Central China | % |
Turnover Rate of Employees in Northeast China | % |
Turnover Rate of Employees in West China | % |
Turnover Rate of Female Employees | % |
Turnover Rate of Male Employees | % |
Turnover Rate of Total Employees | % |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Fatalities Rate as a Result of Work-related Injuries | % | 0.0022 | 0.0017 | 0.0033 |
Fatalities Rate of the Last 3 Years | % | 0.0024 | ||
Number of Fatalities as a Result of Work-related Injuries | Person | 4 | 3 | 6 |
Number of Fatalities of the Last 3 Years | Person | 13 | ||
Number of Work-related Fatalities | Person | 4 | 3 | 6 |
Work-related Fatalities Rate | % | 0.0022 | 0.0017 | 0.0033 |
Lost days due to work injury.
Standard Indicator | Unit | 2022 |
---|---|---|
Lost Days Due to Work-related Injuries | Day | 12044 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2022 |
---|---|---|
Percentage of Employees Trained | % | 99.89 |
Percentage of Trained Female Employees | % | 100 |
Percentage of Trained Male Employees | % | 99.79 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2022 |
---|---|---|
Average Training Hours (Female) | Hour | 99.22 |
Average Training Hours (Male) | Hour | 90.22 |
Average Training Hours (Senior Management) | Hour | 84.69 |
Average Training Hours per Employee | Hour | 94.95 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2022 |
---|---|---|
Number of Suppliers in Central China | 18 | |
Number of Suppliers in Northeast China | 2 | |
Number of Suppliers in West China | 14 | |
Number of Total Suppliers | 460 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Standard Indicator | Unit |
---|---|
Number of Suppliers Participated in Sustainability Risk Assessment |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2022 |
---|---|---|
Satisfaction Rate of Customer Complaint Handling | % | 96.5 |
Total Number of Customer Complaints | 50560 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2022 |
---|---|---|
Number of Anti-corruption Training Session | Session | 8 |
Number of People Participated in Ethical Standards and Anti-corruption Training | Person | 194876 |
Total Hours of Anti-corruption Training | Hour | 242211.11 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2022 |
---|---|---|
Total Public Welfare Donations | million RMB | 49.9988 |
Total Social Investment | million RMB | 49.9988 |