2022 Corporate Social Responsibility (Environmental, Social and Governance) Report of Postal Savings Bank of China

Company: PSBC (1658)
Year: 2022
Published: 2023-03-30
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 Report Pages
NOx (ton) ton 0.11 35
SO2 (ton) ton 0.01 35

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 Report Pages
Carbon emission reduction from supporting tools million tons of carbon dioxide equivalent 617.75 31
Carbon emissions reduced by projects supported by green credit million tons of carbon dioxide equivalent annually 3257 31
Direct emissions (Scope 1) ton 54.46 35
Emissions from fuel used by facilities ton 56.84 35
Emissions from purchased electricity ton 209165.61 35
Emissions from use of fuel by vehicles ton 862.28 35
GHG emissions per capita (Scope 1 and Scope 2) ton/person 5.54 35
GHG emissions per square meter of floor area (Scope 1 and Scope 2) ton/m² 0.15 35
Indirect emissions (Scope 2) ton 209165.61 35
Natural gas emissions ton 3.93153 35
Total GHG emissions (Scope 1 and Scope 2) ton 214016.26 35

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 Report Pages
Hazardous waste per capita ton/person 0.0004 35
Hazardous waste per square meter of floor area ton/m² 0.00004 35
Total hazardous waste ton 0.54 35

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 Report Pages
Non-hazardous waste per capita ton/person 0.14 35
Non-hazardous waste per square meter of floor area ton/m² 0.0036 35
Total non-hazardous waste ton 5175.81 35

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2022 Report Pages
PSBC Wealth Management carbon neutrality in operation achieved 34

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 Report Pages
Balance of green bond investments million yuan 2895.81 31
Balance of green bonds underwritten billion RMB 6.6 11
Balance of green bonds underwritten by the Bank million yuan 1817.17 31
Balance of green financing million yuan 55321.21 31
Balance of green wealth management products billion RMB 11.77 11
Balance of investments in green bonds year-on-year increase 29.58% 32
Consumption of purchased electricity of the Head Office MWh 117669.2 35
Diesel consumption by facilities MWh 21.27 35
Direct energy consumption MWh 3440.19 35
Energy consumption per capita MWh/person 9.08 35
Energy consumption per square meter of floor area MWh/m² 0.24 35
Fuel consumption by vehicles MWh 3440.19 35
Indirect energy consumption MWh 323383.09 35
Loan balance to Hebei Fengning Pumped Storage Power Station project RMB billion 1.9 24
Natural gas consumption MWh 17739.36 35
Purchased electricity MWh 323383.09 35
Total energy consumption MWh 344774.89 35

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 Report Pages
Office water consumption ton 135681.48 35
Office water consumption of the Head Office ton 2421.97 35
Office water consumption per capita ton/person 35.79 35
Office water consumption per square meter of floor area ton/m² 0.94 35

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 Report Pages
Year-on-year heat consumption per unit floor area for Head Office % -15.5 34

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2022 Report Pages
Assets under management (AUM) of YOU BANK personal customers RMB 5000000000 18
Credit line to Hebei Fengning Pumped Storage Power Station project RMB billion 19.8 24
Digital transformation of customer journeys % 81.9 28
Loans to Lu'an in Three Gorges Phase I Water Environment Treatment Program in Anhui Province for biodiversity protection of the Yangtze River basin RMB million 620 24
Number of green and sustainable finance projects implemented 330 5
Number of green loan customers thousand 2 11

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 Report Pages
Number of inclusive financial service customers million 110 5
Number of inclusive financial service households million 10 5
Number of inclusive financial service outlets 40000 5
Proportion of ethnic minority employees % 6.55 40, 45
Proportion of female employees % 59.58 40, 45
Total assets RMB trillion 14.07 40
Total number of employees Person 180038 40, 44

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 Report Pages
Operating income RMB hundred million 3353.91 40

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 2021 2022 Report Pages
Number of employees who died on the job in 2020 Person 4 45
Number of employees who died on the job in 2021 Person 3 45
Number of employees who died on the job in 2022 Person 6 45
Ratio of employees who died on the job in 2020 % 0.0022 45
Ratio of employees who died on the job in 2021 % 0.0017 45
Ratio of employees who died on the job in 2022 % 0.0033 45

Lost days due to work injury.

Indicator Unit 2022 Report Pages
Number of working days lost due to work-related injuries in 2022 Day 12044 45

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 Report Pages
Number of labor contests held centering on business priorities contests 14 38
Number of online training sessions to MSEs 1000 16

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 Report Pages
Number of people trained in online training sessions to MSEs 200000 16

Number of suppliers by geographical region.

Indicator Unit 2022 Report Pages
Balance of agriculture-related loans RMB trillion, trillion RMB 1.81 11, 40
Balance of all loans in national key support counties for rural revitalization billion RMB 2077.89 16
Balance of green loans RMB hundred million, billion RMB 484.59 5, 11, 40
Balance of inclusive loans to MSEs RMB hundred million, trillion RMB 1.18 22, 40
Balance of inclusive loans to micro and small enterprises (MSEs) billion RMB 818.1 5
Balance of investments in green bonds billion RMB 29.95 32
Balance of loans in the Bank's 832 key counties that have been lifted out of poverty billion RMB 1847.35 16
Balance of personal consumer loans RMB trillion 2.73 40
Balance of personal micro loans RMB hundred million 11351.94 40
Balance of wholesale loans in Xiongan New Area RMB billion 4.3 24
Balance of wholesale loans in the Beijing-Tianjin-Hebei region RMB billion 320.3 24
Balance of wholesale loans in the Guangdong-Hong Kong-Macao Greater Bay Area RMB billion 712.6 24
Balance of wholesale loans in the Yangtze Economic Belt RMB billion 744.4 24
Balance of wholesale loans in the Yangtze River Delta RMB billion 871.2 24
Balance of wholesale loans in the Yellow River ecological basin RMB billion 489.1 24
Bank balance of bill discounting business for manufacturing industry billion RMB 806.74 21
Bank credit granted to infrastructure sector (cumulative) trillion RMB 1 21
Credit granted in total through 'Credit Express for Agribusiness' RMB 6000000000 18
Financial services provided to pacesetters in rural industry revitalization by Shandong Branch 166 18
Government affairs finance blockchain - number of institutions connected institutions 450 9
Government affairs finance blockchain - number of transactions million transactions 1.87 9
Government affairs finance blockchain - transaction amount billion yuan 7.9 9
Increase in balance of loans in the Bank's 832 key counties that have been lifted out of poverty from last year billion RMB 255.31 16
Loans to MSEs (Micro and Small Enterprises) trillion RMB 1.18 11
Loans to support construction of Shunde CMC Digital Technology Park in Guangdong Province RMB million 870 24
Number of accounts with loan balance (MSEs) million 1.9344 22
Number of agricultural business entities served through 'Credit Express for Agribusiness' 20000 18
Number of county smart outlets 2000 26
Number of demonstration courses of mobile payment processing and smart outlets 500 26
Number of outlets of the Bank at the end of the year 40000 16
PSBC's balance of green loans million yuan 48496.58 31
Proportion of balance of all loans in national key support counties for rural revitalization distributed in counties and areas below the county level 15.7% 16
Proportion of outlets distributed in counties and areas below the county level about 70% 16
Supply chain finance blockchain - number of SMEs served SMEs 800 9
Total loans to customers trillion RMB 7.21 21
Year-on-year growth in bank balance of bill discounting business for manufacturing industry % 50 21
Year-on-year growth in total loans to customers % 11.72 21
Year-on-year increase in balance of green loans percent 33.3 5

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2022 Report Pages
Green loan balance year-on-year increase 33.38% 32
Projects supported by green credit million tons of standard coal annually 1656 31
Sanrong relationship managers opened a cloud-based loan disbursement % 80 28

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 Report Pages
AUM of personal customers trillion RMB 15.16 5
Average number of complaints per customer 12.79 46
Complaint settlement rate 99.60% 46
Complaints per 10000 personal customers 7.75 46
Corporate account opening time reduction % 58.5 28
Customer satisfaction of 95580 service % 99.66 40
Customer satisfaction with the handling of complaints 96.50% 46
First-time offline purchase rate of wealth management products % 25.4 28
First-time offline purchase rate of wealth management products improvement % 8.4 28
Number of VIP customers million 11.07 11
Number of electronic banking customers hundred million 4.01 40
Number of mobile banking APP version 8.0 users million 100 5
Number of personal customers million 650 5
Number of personal customers distributed in counties and areas below the county level 400000000 16
Number of personal customers served 650000000 16
Number of wealth management customers million 37.57 11
Online Easy Small and Micro Loan handling time reduction % 56.2 28
Personal account opening time at the counter minutes 5 28
Personal account opening time at the counter reduction % 57.8 28
Proportion of loans to MSEs among the Bank's total corporate loans over 50% 11
Proportion of new loans to the real economy % Approximately 90 21
Total number of complaints from customers 50560 46

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2022 Report Pages
Cross-border finance blockchain - accumulated transaction amount billion yuan 12.7 9
Number of YOU BANK mobile banking users 36500000 18
Number of exclusive debit cards for new citizens issued 316 26

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2022 Report Pages
Allowance to NPLs ratio % 385.51 40

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 Report Pages
Anti-corruption training hours attended by directors and employees Hour 242211.11 47
Number of AML training sessions Session 25844 47
Number of anti-corruption training sessions for directors and employees Session 8 47
Number of directors and employees participating in anti-corruption training Person 194876 47
Number of participants in AML training Person-time 913586 47

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2020 2021 2022 Report Pages
Amount of loans issued to small business owners in the new consumer group million RMB 1518 26
Green loan balance million RMB 496549 32
Increase in customers reached by investor education activities from the first festival % 67.30 27
Number of creditworthy households assessed by the Bank Over 10 million 17
Number of creditworthy villages developed by the Bank thousand 383.5 17
Number of customers reached by investor education activities customers 11417079 27
Number of households connected with wealth management services online and by phone households 10114 27
Number of households connected with wealth management services online and by phone, year-on-year increase % nearly 156 27
Number of investor education activities conducted activities 8080 27
Number of outlets providing elderly services at PSBC Jinhui Sub-Branch outlets 400 29
Number of outlets serving rural revitalization 40000 5
Number of outstanding personal micro loans in ten thousand 765.73 40
Number of pacesetters in rural industry revitalization selected by Shandong Branch 20 18
Number of rural revitalization loan customers million 1.1 5
Number of rural revitalization loan households million 10 5
Number of rural revitalization loans issued trillion RMB 1.2 5
Proportion of the number of micro loans left online this year Over 95% 17
Ranking in China Top 500 Companies (in terms of operating income in 2021) rank 42 41
Ranking in Top 1000 World Banks (in terms of tier 1 capital at the end of 2019) rank 22 41
Ranking in Top 1000 World Banks (in terms of tier 1 capital at the end of 2020) rank 15 41
Ranking in Top 1000 World Banks (in terms of tier 1 capital at the end of 2021) rank 13 41
Ranking in World's 2000 Largest Public Companies rank 30 41
Wealth management scale trillion RMB 1.11 11

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 Report Pages
External donations (domestic) RMB ten thousand 1393.35 40
Funds raised by PSBC Love Charity Foundation in 2022 million RMB 3.9388 39
Increase in balance of all loans in national key support counties for rural revitalization from last year billion RMB 186.49 16
Increase in balance of inclusive loans to micro and small enterprises (MSEs) percent 23.04 5
Social contribution per share RMB 4.06 40
Total amount of agriculture-related loans granted by Shandong Branch to pacesetters in rural industry revitalization RMB 489000000 18
Total funds raised by PSBC Love Charity Foundation million RMB 49.9988 39
YOU BANK loans granted RMB 10000000000 18

The types of emissions and respective emissions data.

Standard Indicator Unit 2022
NOₓ Emissions ton 0.11
SOₓ Emissions ton 0.01

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Direct GHG Emissions (Scope 1) ton 54.46
GHG Emissions from Natural Gas ton 3.93153
GHG Emissions from Purchased Electricity ton 209165.61
Indirect Energy Emissions (Scope 2) ton 209165.61
Mobile Combustion Emissions ton 862.28
Stationary Combustion Emissions ton 56.84
Total GHG Emissions ton 214016.26
Total GHG Emissions Intensity (By Area) ton/m² 0.15
Total GHG Emissions Intensity (By Employee) ton/person 5.54

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Total Hazardous Waste ton 0.54
Total Hazardous Waste Intensity (By Area) ton/m² 0.00004
Total Hazardous Waste Intensity (By Employee) ton/person 0.0004

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Non-Hazardous Waste Disposed ton 5175.81
Total Non-Hazardous Waste Intensity (By Area) ton/m² 0.0036
Total Non-Hazardous Waste Intensity (By Employee) ton/person 0.14

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Diesel Fuel Consumption MWh 21.27
Energy Consumption Intensity (By Area) MWh/m² 0.24
Energy Consumption Intensity (By Employee) MWh/person 9.08
Natural Gas Consumption MWh 17739.36
Purchased Electricity MWh 323383.09
Total Direct Energy Consumption MWh 3440.19
Total Energy Consumption MWh 344774.89
Total Indirect Energy Consumption MWh 323383.09

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022
Water Consumption in Office ton 135681.48

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022
Energy Consumption Reduction Percentage Compared to Last Year % -15.5

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2022
Total Investment in Ecological Restoration RMB 620000000

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022
Number of Contractors Person 15064
Number of Employees Aged 30-50 Person 129215
Number of Employees Aged Above 50 Person 16035
Number of Employees Aged Below 30 Person 34788
Number of Employees in Central China Person 45493
Number of Employees in Northeast China Person 20114
Number of Employees in West China Person 41443
Number of Female Employees Person 107263
Number of Full-time Employees Person 180038
Number of Male Employees Person 72775
Number of Total Employees Person 180038
Percentage of Employees Aged 30-50 % 71.78
Percentage of Employees Aged Above 50 % 8.9
Percentage of Employees Aged Below 30 % 19.32
Percentage of Female Employees % 59.58

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit
Turnover Rate of Employees Aged 30-50 %
Turnover Rate of Employees Aged Above 50 %
Turnover Rate of Employees Aged Below 30 %
Turnover Rate of Employees in Central China %
Turnover Rate of Employees in Northeast China %
Turnover Rate of Employees in West China %
Turnover Rate of Female Employees %
Turnover Rate of Male Employees %
Turnover Rate of Total Employees %

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2020 2021 2022
Fatalities Rate as a Result of Work-related Injuries % 0.0022 0.0017 0.0033
Fatalities Rate of the Last 3 Years % 0.0024
Number of Fatalities as a Result of Work-related Injuries Person 4 3 6
Number of Fatalities of the Last 3 Years Person 13
Number of Work-related Fatalities Person 4 3 6
Work-related Fatalities Rate % 0.0022 0.0017 0.0033

Lost days due to work injury.

Standard Indicator Unit 2022
Lost Days Due to Work-related Injuries Day 12044

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022
Percentage of Employees Trained % 99.89
Percentage of Trained Female Employees % 100
Percentage of Trained Male Employees % 99.79

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022
Average Training Hours (Female) Hour 99.22
Average Training Hours (Male) Hour 90.22
Average Training Hours (Senior Management) Hour 84.69
Average Training Hours per Employee Hour 94.95

Number of suppliers by geographical region.

Standard Indicator Unit 2022
Number of Suppliers in Central China 18
Number of Suppliers in Northeast China 2
Number of Suppliers in West China 14
Number of Total Suppliers 460

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit
Number of Suppliers Participated in Sustainability Risk Assessment

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022
Satisfaction Rate of Customer Complaint Handling % 96.5
Total Number of Customer Complaints 50560

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022
Number of Anti-corruption Training Session Session 8
Number of People Participated in Ethical Standards and Anti-corruption Training Person 194876
Total Hours of Anti-corruption Training Hour 242211.11

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022
Total Public Welfare Donations million RMB 49.9988
Total Social Investment million RMB 49.9988