2022 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Nitrogen oxide emissions | kg | 5526.26 | 102 |
Sulfur oxide emissions | kg | 7.57 | 102 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Category 1 greenhouse gas (GHG) emissions | tons of CO2 equivalent | 1563.48 | 2431.91 | 3148.35 | 102 |
Category 2 greenhouse gas (GHG) emissions | tons of CO2 equivalent | 23543.2 | 26078.91 | 29215.33 | 102 |
Category 3 greenhouse gas (GHG) emissions | tons of CO2 equivalent | 10007.73 | 8798.01 | 14925.85 | 102 |
Greenhouse gas (GHG) emissions per unit area (Category 1 and Category 2) | tons of CO2 equivalent/m² | 0.16 | 0.11 | 0.1 | 102 |
Total greenhouse gas (GHG) emissions (Category 1 and Category 2) | tons of CO2 equivalent | 25106.68 | 28510.82 | 32363.68 | 102 |
Total greenhouse gas (GHG) emissions per person (Category 1 and Category 2) | tons of CO2 equivalent/person | 3.85 | 3.07 | 2.76 | 102 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Discarded fluorescent tube | unit | 500 | 300 | 1817 | 104 |
Toner | unit | 155 | 296 | 1223 | 104 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Savings from recycling of old office furniture | million RMB | 1.2 | 52 | ||
Waste volume of electronics | piece | 10713 | 11000 | 4749 | 104 |
Description of emissions target(s) set and steps taken to achieve them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Total issuance amount of green bonds | million RMB | 155072 | 55 |
Total issuance scale of green financial products | million RMB | 21680 | 55 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Paper saved through online signing services of the electronic signature management platform | pieces of paper | 5000000 | 52 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Diesel consumption of diesel generators | liter | 1600 | 1800 | 1612 | 102 |
Electricity consumption per person | kWh/person | 5740.74 | 4819.04 | 4349.49 | 102 |
Electricity consumption per unit area | kWh/m² | 216.28 | 175 | 153.85 | 102 |
Natural gas consumption per person | m³/person | 68.2 | 62.35 | 75.98 | 102 |
Natural gas consumption per unit area | m³/m² | 2.79 | 2.26 | 2.69 | 102 |
Petrol consumption of the Company's vehicles | liter | 219919.18 | 433503.84 | 514842.3 | 102 |
Total electricity consumption | kWh | 33631525 | 44739924 | 51054290.79 | 102 |
Total natural gas consumption | m³ | 445077.5 | 578814.95 | 891900.99 | 102 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Total water consumption | ton | 87012.48 | 156261.15 | 185256.86 | 103 |
Water consumption per person | ton/person | 13.33 | 16.83 | 15.78 | 103 |
Water consumption per unit area | ton/m² | 0.55 | 0.61 | 0.56 | 103 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Electricity saved at headquarters with photovoltaic power generation systems | kWh | 95597 | 49 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Cartridge | unit | 596 | 823 | 3101 | 104 |
Total paper consumption | package | 6750 | 7100 | 21096 | 104 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Number of green bonds underwritten | bonds | 53 | 55 |
Number of green financial products issued | products | 17 | 55 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Coverage of social insurance | % | 100 | 100 | 100 | 107 |
Expenses on employee benefits | RMB10000 | 761045.38 | 933848.5 | 1073645.6 | 101 |
Increase in scale of fresh graduates in annual school recruitment compared to previous year | % | 30 | 75 | ||
Male employees taking parental leave | person | 172 | 107 | ||
Number of employees by age: 30-50 | person | 6364 | 8600 | 9103 | 105 |
Number of employees by age: <30 | person | 3029 | 4727 | 5022 | 105 |
Number of employees by age: >50 | person | 391 | 1045 | 1047 | 105 |
Number of employees by education degree: College | person | 4814 | 6927 | 7372 | 105 |
Number of employees by education degree: Doctor | person | 133 | 140 | 167 | 105 |
Number of employees by education degree: Master | person | 4440 | 5080 | 6518 | 105 |
Number of employees by education degree: Technical school and below | person | 397 | 1351 | 1115 | 105 |
Number of employees by employment type: Full-time contract employee | person | 9784 | 11517 | 13365 | 105 |
Number of employees by employment type: Other employment type | person | — | 2855 | 3434 | 105 |
Number of employees by gender: Female | person | 4464 | 6413 | 6677 | 105 |
Number of employees by gender: Male | person | 5320 | 7959 | 8495 | 105 |
Number of employees by region: Hong Kong, Macao, Taiwan and overseas | person | 224 | 1286 | 2292 | 105 |
Number of employees by region: Mainland China | person | 9560 | 13086 | 14507 | 105 |
Number of graduates | person | 582 | 478 | 726 | 106 |
Number of handicapped staff | person | 2 | 1 | 106 | |
Number of minority ethnic group staff | person | 246 | 287 | 354 | 106 |
Number of new employees | person | 1322 | 1512 | 2527 | 105 |
Number of new employees by gender: Female | person | 545 | 602 | 1098 | 105 |
Number of new employees by gender: Male | person | 777 | 910 | 1429 | 105 |
Number of staff by age 30-50 | person | 484 | 621 | 1003 | 106 |
Number of staff by age <30 | person | 833 | 885 | 1518 | 106 |
Number of staff by age >50 | person | 5 | 6 | 5 | 106 |
Number of staff by region Hong Kong, Macao, Taiwan and overseas | person | 63 | 70 | 115 | 106 |
Number of staff by region Mainland China | person | 1259 | 1442 | 2412 | 106 |
Percentage of female employees in management | % | 29.81 | 29.47 | 30.45 | 107 |
Percentage of labor contracts signed | % | 100 | 100 | 100 | 107 |
Percentage of male employees in management | % | 70.19 | 70.53 | 69.55 | 107 |
Proportion of female employees | % | 56 | 75 | ||
Proportion of male employees | % | 44 | 75 | ||
Proportion of new female employees | % | 56 | 75 | ||
Proportion of new male employees | % | 44 | 75 | ||
Total assets | RMB10000 | 71675123.5 | 80665083.27 | 84656701.58 | 101 |
Total number of employees | person | 9784 | 14372 | 16799 | 105 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Female employees taking parental leave | person | 249 | 257 | 267 | 107 |
Loss of staff | % | 9.37 | 9.05 | 6.19 | 106 |
Loss of staff by age 30-50 | % | 7.75 | 8.27 | 5.64 | 106 |
Loss of staff by age <30 | % | 13.7 | 12.17 | 7.99 | 106 |
Loss of staff by age >50 | % | 2.3 | 3.43 | 4.04 | 106 |
Loss of staff by gender Female | % | 8.51 | 8.42 | 6.15 | 106 |
Loss of staff by gender Male | % | 10.09 | 9.56 | 6.22 | 106 |
Loss of staff by region Hong Kong, Macao, Taiwan and overseas | % | 19.64 | 23.6 | 13.56 | 106 |
Loss of staff by region Mainland China | % | 9.13 | 8.47 | 5.89 | 106 |
Operating income | RMB10000 | 3144454.61 | 3790544.37 | 3203156.21 | 101 |
Return rate of female employees taking parental leave | % | 100 | 100 | 100 | 107 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Rate of work-related accidents | % | 2 | 6 | 5 | 108 |
Lost days due to work injury.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Number of working days lost due to work-related injury | day | 97.5 | 127 | 192 | 108 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Annual number of participants on the HTSC Cloud learning Platform | million | 1.4 | 74 | ||
Coverage ratio of staff training | % | 100 | 100 | 100 | 108 |
Coverage ratio of staff training (female) | % | 46.81 | 46.48 | 46.16 | 108 |
Coverage ratio of staff training (junior management) | % | 12.28 | 17.69 | 19.09 | 108 |
Coverage ratio of staff training (male) | % | 53.19 | 53.52 | 53.84 | 108 |
Coverage ratio of staff training (ordinary staff) | % | 86.45 | 81.14 | 79.63 | 108 |
Coverage ratio of staff training (senior and middle management) | % | 1.26 | 1.17 | 1.28 | 108 |
Staff training attendance | person-time | 2338658 | 1396745 | 1374058 | 108 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Average learning hours of employees on the HTSC Cloud learning Platform | hours | 39.2 | 74 | ||
Average training hours per capita by gender: female | hour | 64.19 | 67.2 | 69.5 | 109 |
Average training hours per capita by gender: male | hour | 63.94 | 66.4 | 68.8 | 109 |
Average training hours per capita by staff type: junior management | hour | 114.24 | 95 | 98 | 109 |
Average training hours per capita by staff type: ordinary staff | hour | 55.77 | 59 | 61 | 109 |
Average training hours per capita by staff type: senior and middle management | hour | 145.16 | 138 | 145 | 109 |
Average training hours per capita of all staff for each year | hour | 64.06 | 66.8 | 69.19 | 109 |
Total expense of staff training | RMB10000 | 1382.64 | 1421.24 | 1124 | 108 |
Total learning hours of the HTSC Cloud learning Platform | hours | 360000 | 74 |
Number of suppliers by geographical region.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Number of suppliers from Hong Kong, Macao, Taiwan and overseas | supplier | 28 | 34 | 29 | 109 |
Number of suppliers in Mainland China | supplier | 567 | 524 | 466 | 109 |
Underwriting scale of green bonds | million RMB | 26882 | 55 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Number of ABS products involving green finance projects issued by Huatai Asset Management | products | 5 | 55 |
Total scale of ABS products involving green finance projects | million RMB | 5837 | 55 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Complaint Handling Rate | % | 100 | 100 | 100 | 110 |
Customer satisfaction | % | 99.72 | 99.57 | 99.62 | 110 |
Customer satisfaction surveys conducted | time | 534486 | 530217 | 308593 | 110 |
Number of complaints received regarding products and services | case | 218 | 118 | 106 | 110 |
Number of customer consultation | case | 8806940 | 10338113 | 4881824 | 110 |
Ratio of manual customer service to total customer service business | % | 8.81 | 8.31 | 9.22 | 110 |
Ratio of online customer service to total customer service business | % | 14.06 | 5.58 | 5.33 | 110 |
Ratio of smart customer service to total customer service business | % | 77.13 | 86.11 | 85.45 | 110 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2022 | Report Pages |
---|---|---|---|
Documents signed internally and externally via electronic signature management platform | documents | 320000 | 52 |
Description of anti-corruption training provided to directors and staff.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Average anti-corruption training hours per capita of staff | hour | 1.93 | 2 | 2 | 104 |
Number of anti-corruption training | time | 5 | 6 | 8 | 104 |
Number of people participating in anti-corruption training | person | 9449 | 10787 | 11073 | 104 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Basic earnings per share | RMB | 1.2 | 1.47 | 1.18 | 101 |
Number of staff participated in volunteering | person-time | 424 | 308 | 267 | 110 |
Tax paid | RMB10000 | 381539.22 | 524202.31 | 353151.8 | 101 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
---|---|---|---|---|---|
Social contribution per share | RMB | 3.33 | 4.22 | 3.44 | 101 |
Times for consolations throughout the year (employees who got married, were hospitalized or had family loss, and visiting employees with family in difficulties) | times | 190 | 74 | ||
Total external donation investment | RMB10000 | 3240.81 | 4600.16 | 4282.89 | 101, 110 |
Total hours contributed to volunteering by staff | hour | 3690 | 2812 | 1620 | 110 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | 2022 |
---|---|---|
NOₓ Emissions | kg | 5526.26 |
SOₓ Emissions | kg | 7.57 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Direct GHG Emissions (Scope 1) | tons of CO2 equivalent | 1563.48 | 2431.91 | 3148.35 |
Indirect Energy Emissions (Scope 2) | tons of CO2 equivalent | 23543.2 | 26078.91 | 29215.33 |
Total GHG Emissions | tons of CO2 equivalent | 39114.41 | 37308.83 | 47289.53 |
Total GHG Emissions Intensity (By Area) | tons of CO2 equivalent/m² | 0.16 | 0.11 | 0.1 |
Total GHG Emissions Intensity (By Employee) | tons of CO2 equivalent/person | 3.85 | 3.07 | 2.76 |
Total Other Indirect Energy Emissions (Scope 3) | tons of CO2 equivalent | 10007.73 | 8798.01 | 14925.85 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Total Hazardous Waste | unit | 500 | 300 | 1817 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Non-Hazardous Waste (Electronic Waste) | piece | 10713 | 11000 | 4749 |
Description of emissions target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2022 | 2025 |
---|---|---|---|
Target Reduction in GHG Intensity Percentage by 2025 Compared to 2021 | % | 2 | |
Total Issuance Amount of Green Bonds | million RMB | 155072 | |
Total Issuance Scale of Green Financial Products | million RMB | 21680 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Diesel Fuel Consumption | liter | 1600 | 1800 | 1612 |
Gasoline Consumption | liter | 219919.18 | 433503.84 | 514842.3 |
Natural Gas Consumption | m³ | 445077.5 | 578814.95 | 891900.99 |
Natural Gas Consumption Intensity (By Area) | m³/m² | 2.79 | 2.26 | 2.69 |
Natural Gas Consumption Intensity (By Employee) | m³/person | 68.2 | 62.35 | 75.98 |
Purchased Electricity | kWh | 33631525 | 44739924 | 51054290.79 |
Purchased Electricity Intensity (By Area) | kWh/m² | 216.28 | 175 | 153.85 |
Purchased Electricity Intensity (By Employee) | kWh/person | 5740.74 | 4819.04 | 4349.49 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Water Consumption | ton | 87012.48 | 156261.15 | 185256.86 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Standard Indicator | Unit | 2022 | 2025 |
---|---|---|---|
Electricity Usage Reduction Compared to Last Year | kWh | 95597 | |
Target Electricity Usage Reduction Percentage by 2025 Compared to 2021 | % | 2 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Packaging Material Consumption (Paper) | package | 6750 | 7100 | 21096 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Below Junior College Employees | person | 397 | 1351 | 1115 |
Number of Doctoral Degree Employees | person | 133 | 140 | 167 |
Number of Employees Aged 30-50 | person | 6364 | 8600 | 9103 |
Number of Employees Aged Above 50 | person | 391 | 1045 | 1047 |
Number of Employees Aged Below 30 | person | 3029 | 4727 | 5022 |
Number of Employees in Hong Kong, Macao, Taiwan and overseas | person | 224 | 1286 | 2292 |
Number of Employees in Mainland China | person | 9560 | 13086 | 14507 |
Number of Female Employees | person | 4464 | 6413 | 6677 |
Number of Full-time Employees | person | 9784 | 11517 | 13365 |
Number of Male Employees | person | 5320 | 7959 | 8495 |
Number of Master's Degree Employees | person | 4440 | 5080 | 6518 |
Number of New Employees | person | 1322 | 1512 | 2527 |
Number of New Employees (Female) | person | 545 | 602 | 1098 |
Number of New Employees (Male) | person | 777 | 910 | 1429 |
Number of Total Employees | person | 9784 | 14372 | 16799 |
Percentage of Female Employees | % | 56 | ||
Percentage of Male Employees | % | 44 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Percentage of Employees still Employed 12 Months after Return to Work (Female) | % | 100 | 100 | 100 |
Turnover Rate of Employees Aged 30-50 | % | 7.75 | 8.27 | 5.64 |
Turnover Rate of Employees Aged Above 50 | % | 2.3 | 3.43 | 4.04 |
Turnover Rate of Employees Aged Below 30 | % | 13.7 | 12.17 | 7.99 |
Turnover Rate of Employees in Hong Kong | % | 19.64 | 23.6 | 13.56 |
Turnover Rate of Employees in Mainland China | % | 9.13 | 8.47 | 5.89 |
Turnover Rate of Female Employees | % | 8.51 | 8.42 | 6.15 |
Turnover Rate of Male Employees | % | 10.09 | 9.56 | 6.22 |
Turnover Rate of Total Employees | % | 9.37 | 9.05 | 6.19 |
Lost days due to work injury.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Lost Days Due to Work-related Injuries | day | 97.5 | 127 | 192 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Percentage of Employees Trained | % | 100 | 100 | 100 |
Percentage of Trained Female Employees | % | 46.81 | 46.48 | 46.16 |
Percentage of Trained General Employees | % | 86.45 | 81.14 | 79.63 |
Percentage of Trained Junior Management | % | 12.28 | 17.69 | 19.09 |
Percentage of Trained Male Employees | % | 53.19 | 53.52 | 53.84 |
Percentage of Trained Middle Management | % | 1.26 | 1.17 | 1.28 |
Percentage of Trained Senior Management | % | 1.26 | 1.17 | 1.28 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Average Training Hours (Female) | hour | 64.19 | 67.2 | 69.5 |
Average Training Hours (General Staff) | hour | 55.77 | 59 | 61 |
Average Training Hours (Male) | hour | 63.94 | 66.4 | 68.8 |
Average Training Hours (Middle Management) | hour | 145.16 | 138 | 145 |
Average Training Hours (Senior Management) | hour | 145.16 | 138 | 145 |
Average Training Hours per Employee | hour | 64.06 | 66.8 | 69.19 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Suppliers in Mainland China | supplier | 567 | 524 | 466 |
Number of Total Suppliers | supplier | 595 | 558 | 495 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Complaint Growth Rate | % | -45.87 | -10.17 | |
Number of Products and Service Related Complaints | case | 218 | 118 | 106 |
Total Number of Customer Complaints | case | 218 | 118 | 106 |
Description of anti-corruption training provided to directors and staff.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Anti-corruption Training Session | time | 5 | 6 | 8 |
Number of People Participated in Ethical Standards and Anti-corruption Training | person | 9449 | 10787 | 11073 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2020 | 2021 | 2022 |
---|---|---|---|---|
Number of Participations in Volunteer Activities | person-time | 424 | 308 | 267 |
Total Public Welfare Donations | RMB10000 | 3240.81 | 4600.16 | 4282.89 |
Total Volunteer Service Hours | hour | 3690 | 2812 | 1620 |