CORPORATE SOCIAL RESPONSIBILITY (ESG) REPORT 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Direct discharges and emissions (Category I) | Ton | 5087.59 | 5386.28 | 4147.24 | 50 |
| Indirect discharges and emissions (Category II) | Ton | 62154.75 | 63030.11 | 56845.19 | 50 |
| Nitrogen oxide emissions | Ton | 0.42 | 0.33 | 0.14 | 50 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emissions per capita (Category I & Category II) | Ton/person | 3.19 | 2.74 | 1.31 | 50 |
| Greenhouse gas emissions per square meter of floor area (Category I & Category II) | Ton/m² | 0.1 | 0.1 | 0.08 | 50 |
| Sulfur dioxide emissions | Ton | 0.01 | 0.01 | 0.01 | 50 |
| Total greenhouse gas emissions (Category I & Category II) | Ton | 67242.33 | 68416.38 | 60992.42 | 50 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste per capita | Ton/person | 0.01 | 0.02 | 0.008 | 50 |
| Hazardous waste per square meter of floor area | Ton/m² | 0.0004 | 0.0006 | 0.0003 | 50 |
| Total hazardous waste | Ton | 261.61 | 378.17 | 196.27 | 50 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste | Ton | 1971.06 | 2730.19 | 3567.99 | 50 |
| Non-hazardous waste per capita | Ton/person | 0.09 | 0.11 | 0.15 | 50 |
| Non-hazardous waste per square meter of floor area | Ton/m² | 0.003 | 0.004 | 0.005 | 50 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption of facilities | /, Litre | 4264.33 | 491.91 | 1510.53 | 50, 51 |
| Direct energy consumption | MWH | 24649.55 | 21638.34 | 18845.75 | 51 |
| Energy consumption per capita | MWH/person | 5.19 | 4.26 | 5.04 | 51 |
| Energy consumption per square meter of floor area | MWH/m² | 0.17 | 0.16 | 0.16 | 51 |
| Fuel consumption of official vehicles | /, Litre | 1227.58 | 1983.63 | 4999.31 | 50, 51 |
| Gas | / | 14383.76 | 14485.8 | 12335.91 | 51 |
| Gas consumption | Litre | 2725.61 | 2910.74 | 2493.58 | 50 |
| Green loans balance | RMB100 million | 1037.23 | 1245.92 | 1992.9 | 52 |
| Indirect energy consumption | MWH | 86733.74 | 84437.02 | 99575.94 | 51 |
| Purchased electricity power | /, kWh | 62154.75 | 63030.11 | 99575.94 | 50, 51 |
| Purchased electricity power consumption of the Head Office | MWH | 32103.71 | 26905.43 | 27871.35 | 51 |
| Total energy consumption | MWH | 109383.29 | 106075.35 | 118251.68 | 51 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Daily water consumption | Ton | 507503.83 | 521368.46 | 537101.55 | 51 |
| Daily water consumption of the Head Office | Ton | 82111 | 109213.52 | 102448 | 51 |
| Daily water consumption per capita | Ton/person | 24.2 | 20.92 | 22.85 | 51 |
| Daily water consumption per square meter of floor area | Ton/m² | 0.77 | 0.78 | 0.73 | 51 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Energy conservation and environmental protection industries | RMB100 million | 144.1 | 193.96 | 403.17 | 52 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Total copy paper consumption | Ton | 658.44 | 615.84 | 466.56 | 51 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Clean energy industries | RMB100 million | 82.59 | 127.21 | 311.58 | 52 |
| Clean production industries | RMB100 million | 24.91 | 41 | 77.86 | 52 |
| Ecological environment industries | RMB100 million | 341.3 | 374.73 | 431.95 | 52 |
| Green upgrading of infrastructure | RMB100 million | 432.21 | 495.96 | 755.62 | 52 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Labor contract signing rate | 100% | 100% | 100% | 59 | |
| Number of disabled employees | Person | 17 | 11 | 14 | 54 |
| Number of employees | Person | 46316 | 46175 | 46673 | 54 |
| Number of employees by educational background - Number of employees graduating from junior college and below | Person | 5921 | 5319 | 4819 | 54 |
| Number of employees by educational background - Number of employees with bachelor's degree | Person | 32958 | 32641 | 33302 | 54 |
| Number of employees by educational background - Number of employees with master's degree or above | Person | 7437 | 8215 | 8552 | 54 |
| Number of employees by management level - Number of middle-level cadres | Person | 4685 | 4785 | 5000 | 54 |
| Number of employees by management level - Number of primary-level employees | Person | 41427 | 41003 | 41436 | 54 |
| Number of employees by management level - Number of senior management members | Person | 384 | 387 | 437 | 54 |
| Number of employees in the Head Office | Person | 7319 | 7526 | 8225 | 54 |
| Number of ethnic minority employees | Person | 1471 | 1540 | 1547 | 54 |
| Number of female employees | Person | 25785 | 25908 | 26299 | 54 |
| Number of foreign employees | Person | 7 | 8 | 5 | 54 |
| Number of intermediate service experts rated by the Bank | person | 996 | 1020 | 1102 | 60 |
| Number of male employees | Person | 20531 | 20267 | 20374 | 54 |
| Number of new employees | Person | 2862 | 2662 | 4274 | 54 |
| Proportion of disabled employees | % | 0.04 | 0.02 | 0.003 | 54 |
| Ratio of male to female employees | / | 0.8 | 0.78 | 0.77 | 54 |
| Social security coverage rate | 100% | 100% | 100% | 59 | |
| Total employees by age - 30 to 39 years old | Person | 23534 | 24497 | 25339 | 54 |
| Total employees by age - ≤29 years old | Person | 14042 | 12282 | 10757 | 54 |
| Total employees by age - ≥40 years old | Person | 8740 | 9396 | 10577 | 54 |
| Total employees by region - Domestic | Person | 45811 | 46281 | 54 | |
| Total employees by region - Overseas | Person | 364 | 392 | 54 | |
| Voice of Employees messages received | messages | 4592 | 54 | ||
| Voice of Employees overall response rate | 98.6% | 54 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 4.16 | 4.58 | 4.21 | 54 |
| Employee turnover rate by age - 30 to 39 years old | % | 3.98 | 4.43 | 3.72 | 54 |
| Employee turnover rate by age - ≤29 years old | % | 5.97 | 6.78 | 8.18 | 54 |
| Employee turnover rate by age - ≥40 years old | % | 1.26 | 1.66 | 1.13 | 54 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Convenient track medical treatment appointments for employees | person-times | 2800 | 55 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Mental health consultation services provided by 'Ease of Mind Program' | person-times | 1000 | 55 | ||
| Middle-level management members trained | person-time | 72174 | 84597 | 68568 | 59 |
| Number of senior service experts rated by the Bank | person | 205 | 233 | 208 | 60 |
| Number of staff training projects | session | 7049 | 7185 | 6544 | 59 |
| Percentage of trainees by gender: female trainees | % | 100 | 100 | 100 | 59 |
| Percentage of trainees by gender: male trainees | % | 100 | 100 | 100 | 59 |
| Percentage of trainees by management level: Senior Management trainees | % | 100 | 100 | 100 | 59 |
| Percentage of trainees by management level: middle-level management trainees | % | 100 | 100 | 100 | 59 |
| Percentage of trainees by management level: primary-level trainees | % | 100 | 100 | 100 | 59 |
| Primary-level employees trained | person-time | 668593 | 719370 | 590912 | 59 |
| Senior Management members trained | person-time | 3405 | 3288 | 2372 | 59 |
| Staff trained | person-time | 744172 | 807255 | 661852 | 59 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of community banks | 495 | 483 | 460 | 60 | |
| Number of private banking customers | account | 40112 | 50021 | 56526 | 60 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Supplier review coverage rate | 100% | 100% | 100% | 59 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Customer complaint closing rate | % | 100 | 100 | 100 | 60 |
| Number of customer complaints received | 21733 | 132972 | 369453 | 60 | |
| Number of mobile banking customers | 10000 accounts | 4645 | 5252 | 5747 | 60 |
| Satisfaction rate for customer complaints | % | 99.57 | 96.55 | 91.59 | 60 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of integrity records established for leaders and cadres | copy | 7573 | 8392 | 8868 | 60 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of anti-corruption training sessions | 20878 | 60 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Expenditure of Sunshine Care Fund | RMB10000 | 349.69 | 299.23 | 55 | |
| Green service | RMB100 million | 12.11 | 13.05 | 12.73 | 52 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| People supported by Sunshine Care Fund | person-time | 1257 | 227 | 55 |
| Total revenue of Sunshine Care Fund | RMB10000 | 751.58 | 337.86 | 55 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| NOₓ Emissions | Ton | 0.42 | 0.33 | 0.14 |
| SOₓ Emissions | Ton | 0.01 | 0.01 | 0.01 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total GHG Emissions | Ton | 67242.33 | 68416.38 | 60992.42 |
| Total GHG Emissions Intensity (By Area) | Ton/m² | 0.1 | 0.1 | 0.08 |
| Total GHG Emissions Intensity (By Employee) | Ton/person | 3.19 | 2.74 | 1.31 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Hazardous Waste | Ton | 261.61 | 378.17 | 196.27 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Area) | Ton/m² | 0.003 | 0.004 | 0.005 |
| Total Non-Hazardous Waste Intensity (By Employee) | Ton/person | 0.09 | 0.11 | 0.15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Litre | 1134.4 | 491.91 | 401.83 |
| Energy Consumption Intensity (By Area) | MWH/m² | 0.17 | 0.16 | 0.16 |
| Energy Consumption Intensity (By Employee) | MWH/person | 5.19 | 4.26 | 5.04 |
| Natural Gas Consumption | Litre | 2725.61 | 2910.74 | 2493.58 |
| Purchased Electricity | kWh | 62154.75 | 63030.11 | 56845.19 |
| Total Direct Energy Consumption | MWH | 24649.55 | 21638.34 | 18845.75 |
| Total Energy Consumption | MWH | 109383.29 | 106075.35 | 118251.68 |
| Total Indirect Energy Consumption | MWH | 86733.74 | 84437.02 | 99575.94 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption | Ton | 507503.83 | 521368.46 | 537101.55 |
| Water Consumption in Office | Ton | 82111 | 109213.52 | 102448 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | RMB100 million | 144.1 | 193.96 | 403.17 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB100 million | 341.3 | 374.73 | 431.95 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 32958 | 32641 | 33302 |
| Number of Below Junior College Employees | Person | 5921 | 5319 | 4819 |
| Number of Employees Aged 30-50 | Person | 23534 | 24497 | 25339 |
| Number of Employees Aged Above 50 | Person | 8740 | 9396 | 10577 |
| Number of Employees Aged Below 30 | Person | 14042 | 12282 | 10757 |
| Number of Employees in Mainland China | Person | 45811 | 46281 | |
| Number of Employees in Overseas | Person | 364 | 392 | |
| Number of Female Employees | Person | 25785 | 25908 | 26299 |
| Number of General Employees | Person | 41427 | 41003 | 41436 |
| Number of Male Employees | Person | 20531 | 20267 | 20374 |
| Number of Master's Degree Employees | Person | 7437 | 8215 | 8552 |
| Number of Middle Management Employees | Person | 4685 | 4785 | 5000 |
| Number of New Employees | Person | 2862 | 2662 | 4274 |
| Number of Senior Management Employees | Person | 384 | 387 | 437 |
| Number of Total Employees | Person | 46316 | 46175 | 46673 |
| Percentage of Bachelor's Degree Employees | % | 71.17 | 70.69 | 71.39 |
| Percentage of Below Junior College Employees | % | 12.78 | 11.52 | 10.33 |
| Percentage of Employees Aged 30-50 | % | 50.83 | 53.07 | 54.3 |
| Percentage of Employees Aged Above 50 | % | 18.88 | 20.35 | 22.67 |
| Percentage of Employees Aged Below 30 | % | 30.33 | 26.6 | 23.05 |
| Percentage of Employees in Mainland China | % | 99.21 | 99.16 | |
| Percentage of Employees in Overseas | % | 0.79 | 0.84 | |
| Percentage of Female Employees | % | 55.66 | 56.11 | 56.33 |
| Percentage of General Employees | % | 89.47 | 88.8 | 88.83 |
| Percentage of Male Employees | % | 44.34 | 43.89 | 43.67 |
| Percentage of Master's Degree Employees | % | 16.06 | 17.79 | 18.33 |
| Percentage of Middle Management Employees | % | 10.11 | 10.36 | 10.72 |
| Percentage of New Employees | % | 6.18 | 5.76 | 9.16 |
| Percentage of Senior Management Employees | % | 0.83 | 0.84 | 0.94 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 3.98 | 4.43 | 3.72 |
| Turnover Rate of Employees Aged Below 30 | % | 5.97 | 6.78 | 8.18 |
| Turnover Rate of Total Employees | % | 4.16 | 4.58 | 4.21 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 100 | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours per Employee |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 511.6 | 177.8 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 99.57 | 96.55 | 91.59 |
| Total Number of Customer Complaints | 21733 | 132972 | 369453 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Anti-corruption Training Session | 20878 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Social Investment | RMB | 7515800 | 3378600 |