Environmental, Social and Governance Report 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| GHG emissions from main operations - Direct emissions (Scope 1) | tonnes | 82 | 42 | 30 |
| GHG emissions from main operations - Energy indirect emissions (Scope 2) - purchased electricity | tonnes | 4596 | 3600 | 30 |
| GHG emissions from main operations - backup generator | tonnes | 36 | 1 | 30 |
| GHG emissions from main operations - corporate fleet | tonnes | 46 | 41 | 30 |
| Total GHG emissions (Scope 1 and 2) per employee | tonnes/employee | 2.16 | 1.52 | 30 |
| Total GHG emissions (Scope 1 and 2) per floor area | tonnes/m² | 0.03 | 0.02 | 30 |
| Total greenhouse gas (GHG) emissions (Scope 1 and 2) | tonnes | 4678 | 3642 | 30 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total hazardous waste produced by production plants | tonnes | 23 | 16 | 30 |
| Total hazardous waste produced by production plants per unit of floor area | kg/m² | 0.3 | 0.21 | 30 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Paper consumption per employee | kg/employee | 6.32 | 3.8 | 30 |
| Total non-hazardous waste produced by main operations - paper | tonnes | 14 | 9 | 30 |
| Total non-hazardous waste produced by production plants - wood scrap | tonnes | 1950 | 3989 | 30 |
| Total non-hazardous waste produced by production plants, per unit of floor area - wood scrap | kg/m² | 25.32 | 51.8 | 30 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Indirect energy consumption by main operations | kWh | 7153132 | 6372390 | 30 |
| Indirect energy consumption per employee | kWh/employee | 3308.57 | 2666.27 | 30 |
| Indirect energy consumption per unit of floor area | kWh/m² | 39.19 | 34.99 | 30 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Water consumption by main operations | m³ | 30899 | 24991 | 30 |
| Water consumption per employee | m³/employee | 14.29 | 10.46 | 30 |
| Water consumption per unit of floor area | m³/m² | 0.17 | 0.14 | 30 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of employees - 40 and above | 792 | 823 | 35 | |
| Number of employees - Below 40 | 1370 | 1567 | 35 | |
| Number of employees - Female | 921 | 1066 | 35 | |
| Number of employees - Hong Kong | 199 | 229 | 35 | |
| Number of employees - Mainland China | 816 | 928 | 35 | |
| Number of employees - Male | 1241 | 1324 | 35 | |
| Number of employees - Other employment type | 228 | 223 | 35 | |
| Number of employees - Other regions | 516 | 566 | 35 | |
| Number of employees - Permanent | 1934 | 2167 | 35 | |
| Number of employees - Singapore | 278 | 424 | 35 | |
| Number of employees - United Arab Emirates | 353 | 243 | 35 | |
| Total number of employees | 2162 | 2390 | 35 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | 20% | 16% | 35 | |
| Employee turnover rate - 40 and above | 9% | 11% | 35 | |
| Employee turnover rate - Below 40 | 26% | 18% | 35 | |
| Employee turnover rate - Female | 23% | 19% | 35 | |
| Employee turnover rate - Hong Kong | 26% | 21% | 35 | |
| Employee turnover rate - Mainland China | 17% | 13% | 35 | |
| Employee turnover rate - Male | 18% | 13% | 35 | |
| Employee turnover rate - Other regions | 27% | 15% | 35 | |
| Employee turnover rate - Singapore | 21% | 19% | 35 | |
| Employee turnover rate - United Arab Emirates | 17% | 22% | 35 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained | 100% | 100% | 36 | |
| Percentage of employees trained by employee category: General | 100% | 100% | 36 | |
| Percentage of employees trained by employee category: Middle management | 100% | 100% | 36 | |
| Percentage of employees trained by employee category: Senior management | 100% | 100% | 36 | |
| Percentage of employees trained by gender: Female | 100% | 100% | 36 | |
| Percentage of employees trained by gender: Male | 100% | 100% | 36 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours per employee | hours | 8 | 7 | 36 |
| Average training hours per employee by employee category: General | hours | 7 | 7 | 36 |
| Average training hours per employee by employee category: Middle management | hours | 11 | 9 | 36 |
| Average training hours per employee by employee category: Senior management | hours | 9 | 6 | 36 |
| Average training hours per employee by gender: Female | hours | 9 | 7 | 36 |
| Average training hours per employee by gender: Male | hours | 8 | 7 | 36 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Client satisfaction score | /5 | 4.7 | 15 | |
| Client satisfaction survey questionnaires sent | 1095 | 1299 | 15 | |
| Client satisfaction survey responses received | 86 | 107 | 15 | |
| Complaints received from clients | 2 | 4 | 15 | |
| Compliments received from clients | 62 | 67 | 15 | |
| Net Promoter Score | 49 | 65 | 15 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 82 | 42 |
| GHG Emissions from Purchased Electricity | tonnes | 4596 | 3600 |
| Indirect Energy Emissions (Scope 2) | tonnes | 4596 | 3600 |
| Mobile Combustion Emissions | tonnes | 46 | 41 |
| Stationary Combustion Emissions | tonnes | 36 | 1 |
| Total GHG Emissions | tonnes | 4678 | 3642 |
| Total GHG Emissions Intensity (By Area) | tonnes/m² | 0.03 | 0.02 |
| Total GHG Emissions Intensity (By Employee) | tonnes/employee | 2.16 | 1.52 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Hazardous Waste | tonnes | 23 | 16 |
| Total Hazardous Waste Intensity (By Area) | kg/m² | 0.3 | 0.21 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Paper Waste | tonnes | 14 | 9 |
| Total Non-Hazardous Waste Intensity (By Area) | kg/m² | 25.32 | 51.8 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Indirect Energy Intensity (By Area) | kWh/m² | 39.19 | 34.99 |
| Indirect Energy Intensity (By Employee) | kWh/employee | 3308.57 | 2666.27 |
| Total Indirect Energy Consumption | kWh | 7153132 | 6372390 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Water Consumption | m³ | 30899 | 24991 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Employees in Hong Kong | persons | 199 | 229 |
| Number of Employees in Hong Kong and Mainland China | persons | 1015 | 1157 |
| Number of Employees in Mainland China | persons | 816 | 928 |
| Number of Employees in Singapore | persons | 278 | 424 |
| Number of Employees in United Arab Emirates | persons | 353 | 243 |
| Number of Female Employees | persons | 921 | 1066 |
| Number of Male Employees | persons | 1241 | 1324 |
| Number of Total Employees | persons | 2162 | 2390 |
| Percentage of Employees in Hong Kong | % | 9.2 | 9.58 |
| Percentage of Employees in Hong Kong and Mainland China | % | 46.95 | 48.41 |
| Percentage of Employees in Mainland China | % | 37.75 | 38.83 |
| Percentage of Female Employees | % | 42.59 | 44.6 |
| Percentage of Male Employees | % | 57.41 | 55.4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees in Hong Kong | % | 26 | 21 |
| Turnover Rate of Employees in Mainland China | % | 17 | 13 |
| Turnover Rate of Employees in Singapore | % | 21 | 19 |
| Turnover Rate of Employees in United Arab Emirates | % | 17 | 22 |
| Turnover Rate of Female Employees | % | 23 | 19 |
| Turnover Rate of Male Employees | % | 18 | 13 |
| Turnover Rate of Total Employees | % | 20 | 16 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 |
| Percentage of Trained Middle Management | % | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 9 | 7 |
| Average Training Hours (General Staff) | hours | 7 | 7 |
| Average Training Hours (Male) | hours | 8 | 7 |
| Average Training Hours (Middle Management) | hours | 11 | 9 |
| Average Training Hours (Senior Management) | hours | 9 | 6 |
| Average Training Hours per Employee | hours | 8 | 7 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Complaint Growth Rate | % | 100 | |
| Total Number of Customer Complaints | 2 | 4 |