2022 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Carbon reduction (operations) | 10 thousand ton CO2e | 30 | 2 | 81 | ||
| GHG emissions (Operation) Scope 1 direct (tCO2e) | tCO2e | 2114.51 | 6121.76 | 2818.15 | 87 | |
| GHG emissions (Operation) Scope 2 indirect (tCO2e) | tCO2e | 478287.47 | 376336.09 | 285890.98 | 87 | |
| GHG emissions (Operation) Scope 3 paper consumption and employee traveling (tCO2e) | tCO2e | 49897.43 | 46537 | 37960.75 | 87 | |
| GHG emissions (Operation) Total GHG emissions (tCO2e) | tCO2e | 530299 | 428994.85 | 326669.88 | 87 | |
| GHG emissions (Self-owned property) Scope 1 direct (tCO2e) | tCO2e | 2775.8 | 87 | |||
| GHG emissions (Self-owned property) Scope 2 indirect (tCO2e) | tCO2e | 85731.15 | 87 | |||
| GHG emissions (Self-owned property) Total GHG emissions (tCO2e) | tCO2e | 88506.95 | 87 | |||
| GHG emissions per capita (tCO2e/person) | tCO2e/person | 1.47 | 1.21 | 0.95 | 87 | |
| Operation GHG emissions per capita | tCO2e/ person | 1.47 | 1.21 | 0.95 | 80 | |
| Operation Scope 1 direct GHG emissions | tCO2e | 2114.51 | 6121.76 | 2818.15 | 80 | |
| Operation Scope 2 indirect GHG emissions | tCO2e | 478287.47 | 376336.09 | 285890.98 | 80 | |
| Operation Scope 3 others (paper consumption and employee traveling) | tCO2e | 49897.43 | 46537 | 37960.75 | 80 | |
| Operation Total GHG emissions | tCO2e | 530299.41 | 428994.85 | 326669.88 | 80 | |
| Scope 1 and 2 GHG emissions (operations) | 10 thousand ton CO2e | 20 | 81 | |||
| Scope 3 GHG emissions (operations) | 10 thousand ton CO2e | 10 | 2 | 81 | ||
| Self-owned property Scope 1 direct GHG emissions | tCO2e | 2775.8 | 80 | |||
| Self-owned property Scope 2 indirect GHG emissions | tCO2e | 85731.15 | 80 | |||
| Self-owned property Total GHG emissions | tCO2e | 88506.95 | 80 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Solid waste produced (Tons) | Tons | 331125 | 210773 | 196864 | 87 |
| Total paper consumption (Tons) | Tons | 6764 | 1631 | 1559 | 87 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Carbon Offset (operations) | 10 thousand ton CO2e | -2 | 81 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Direct energy consumption Diesel-total (Liters) | Liters | 4243 | 5772 | 42260 | 87 |
| Direct energy consumption Natural gas-total (M³) | M³ | 1068243 | 3053842 | 1417769 | 87 |
| Direct energy consumption Petrol-total (Liters) | Liters | 11207 | 87 | ||
| Indirect energy consumption Electricity consumption-Self-owned property (KWh) | KWh | 147557919 | 87 | ||
| Indirect energy consumption Electricity consumption-data centers (KWh) | KWh | 21804243 | 102896415 | 82597520 | 87 |
| Indirect energy consumption Electricity consumption-per capita (KWh/person) | KWh/person | 1520.23 | 1732.79 | 1429.5 | 87 |
| Indirect energy consumption Electricity consumption-workplace (KWh) | KWh | 527951472 | 513946880 | 409469567 | 87 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Water consumption-per capita (Ton/person) | Ton/person | 74.2 | 14.29 | 12.28 | 87 |
| Water consumption-total (Tons) | Tons | 26831408 | 5088733 | 4228191 | 87 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2025 | 2026 | 2027 | 2028 | 2029 | 2030 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|
| Renewable energy utilization rate (operations) | % | 5 | 10 | 20 | 40 | 60 | 80 | 100 | 81 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Area of green buildings | M² | 2506476 | 88 |
| Number of green buildings | 19 | 88 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| 31-50 percentage, Board of Directors | 20% | 85 | |||
| 31-50 percentage, Supervisory Committee | 20% | 85 | |||
| Above 50 percentage, Board of Directors | 80% | 85 | |||
| Above 50 percentage, Supervisory Committee | 80% | 85 | |||
| Average compensation of female employees (Exclude Senior Management) | RMB | 202312 | 176329 | 187452 | 89 |
| Average compensation of male employees (Exclude Senior Management) | RMB | 244311 | 215435 | 222506 | 89 |
| Compensation (Exclude Senior Management) | RMB | 196131 | 204696 | 89 | |
| Employee Representative Supervisor(s) headcount, Supervisory Committee | person | 2 | 85 | ||
| Executive Director(s) headcount, Board of Directors | person | 5 | 85 | ||
| External Supervisor(s) headcount, Supervisory Committee | person | 3 | 85 | ||
| Female percentage, Board of Directors | 20% | 85 | |||
| Female percentage, Supervisory Committee | 20% | 85 | |||
| Male percentage, Board of Directors | 80% | 85 | |||
| Male percentage, Supervisory Committee | 80% | 85 | |||
| Non-executive Director(s) headcount, Board of Directors | person | 4 | 85 | ||
| Number of employees above 50 | person | 5243 | 5871 | 8910 | 88 |
| Number of employees aged 30-50 | person | 162322 | 180182 | 201147 | 88 |
| Number of employees in Chinese mainland | person | 343447 | 88 | ||
| Number of employees in asset management business | person | 12838 | 19651 | 88 | |
| Number of employees in banking business | person | 40651 | 44207 | 88 | |
| Number of employees in insurance business | person | 189305 | 170053 | 88 | |
| Number of employees in other businesses | person | 16632 | 88 | ||
| Number of employees in other regions | person | 776 | 88 | ||
| Number of employees in technology business | person | 113188 | 93680 | 88 | |
| Number of employees participating in key employee stock ownership plan and long-term service plan | person | 37947 | 89304 | 101136 | 10, 89 |
| Number of employees under 30 | person | 194035 | 169929 | 134166 | 88 |
| Number of employees with bachelor's degree | person | 192444 | 192912 | 193042 | 88 |
| Number of employees with college degree | person | 124499 | 120153 | 105568 | 88 |
| Number of employees with doctorate or master's degree | person | 27409 | 27512 | 29179 | 88 |
| Number of employees with other education | person | 17212 | 15405 | 16434 | 88 |
| Number of female employees | person | 175051 | 173650 | 173669 | 88 |
| Number of female senior management | 3 | 3 | 3 | 88 | |
| Number of life insurance agents | thousand people | 1022.4 | 613 | 429 | 88 |
| Number of male employees | person | 186549 | 182332 | 170554 | 88 |
| Number of male senior management | 7 | 6 | 8 | 88 | |
| Number of overseas employees | person | 424 | 553 | 497 | 88 |
| Number of senior management | 10 | 9 | 11 | 88 | |
| Total headcount, Board of Directors | person | 15 | 85 | ||
| Total headcount, Supervisory Committee | person | 5 | 85 | ||
| Total number of Employees | person | 361600 | 355982 | 344223 | 88 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Employee Active Turnover Rate (%) | % | 33 | 27 | 28 | 89 |
| Employee Active Turnover Rate by Age - 30-50 years old (%) | % | 19 | 17 | 18 | 89 |
| Employee Active Turnover Rate by Age - <30 years old (%) | % | 41 | 36 | 41 | 89 |
| Employee Active Turnover Rate by Age - >50 years old (%) | % | 16 | 10 | 15 | 89 |
| Employee Active Turnover Rate by Gender - Female (%) | % | 32 | 26 | 27 | 89 |
| Employee Active Turnover Rate by Gender - Male (%) | % | 34 | 29 | 31 | 89 |
| Employee Active Turnover Rate by Region - Chinese mainland (%) | % | 28 | 89 | ||
| Employee Active Turnover Rate by Region - Other regions (%) | % | 34 | 89 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of work-related fatalities (person) | person | 5 | 6 | 90 |
| Rate of work-related fatalities (%) | % | 0.001 | 0.002 | 90 |
Lost days due to work injury.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of lost days due to work related injuries (days) | days | 817.5 | 90 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Female Coverage Rate of Face-to-Face and Online Training (%) | % | 99.33 | 99.36 | 90 |
| Male Coverage Rate of Face-to-Face and Online Training (%) | % | 99.73 | 99.56 | 90 |
| Others Coverage Rate of Face-to-Face and Online Training (%) | % | 99.62 | 99.56 | 90 |
| Participants in the 'Prosperity Champions' training program | person | 80000 | 92 | |
| Senior managers Coverage Rate of Face-to-Face and Online Training (%) | % | 94.82 | 96.96 | 90 |
| Total Coverage Rate of Face-to-Face and Online Training (%) | % | 99.54 | 99.46 | 90 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Average hours of trainings per employee (hours) | hours | 33.19 | 28.54 | 40.8 | 90 |
| Average hours of trainings per employee - Female (hours) | hours | 30.81 | 41.68 | 90 | |
| Average hours of trainings per employee - Male (hours) | hours | 26.39 | 40.04 | 90 | |
| Average hours of trainings per employee - Others (hours) | hours | 27.72 | 40.78 | 90 | |
| Average hours of trainings per employee - Senior managers (hours) | hours | 37.89 | 46.41 | 90 | |
| Average per-capita hours of information security trainings for employees | hours | 18.5 | 91 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers | 7400 | 6408 | 5631 | 92 | |
| Number of suppliers (Chinese mainland) | 5559 | 92 | |||
| Number of suppliers (Other regions) | 72 | 92 | |||
| Total number of suppliers eliminated | unit | 127 | 92 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Average score of supplier assessment (100-point scale) | point | 72.99 | 92 |
| Coverage rate of ESG related trainings for suppliers | % | 100 | 92 |
| Number of suppliers approved in the 'Selection and Audit' process section after audit | unit | 8840 | 92 |
| Number of suppliers participating in ESG related trainings | unit | 5631 | 92 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| NPS(%) Ping An Annuity | % | 69 | 61 | 63 | 91 |
| NPS(%) Ping An Bank | % | 45 | 54 | 60 | 91 |
| NPS(%) Ping An Group | % | 48 | 47 | 55 | 91 |
| NPS(%) Ping An Health | % | 49 | 51 | 38 | 91 |
| NPS(%) Ping An Life | % | 41 | 43 | 43 | 91 |
| NPS(%) Ping An Property & Casualty | % | 70 | 72 | 75 | 91 |
| NPS(%) Ping An Securities | % | 38 | 47 | 49 | 91 |
| Sales of products for rural revitalization with Ping An assistance | RMB million | 184 | 92 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Coverage rate of customers privacy policy informed | % | 100 | 91 |
| Coverage rate of customers’ access to information disclosure policies | % | 100 | 91 |
| Coverage rate of data control services provided to customers (including personal data access, correction, deletion etc.) | % | 100 | 91 |
| Coverage rate of information security trainings for employees | % | 100 | 91 |
| Coverage rate of the access to privacy information authorized by customers | % | 100 | 91 |
| Information security evaluation score (point) | point | 92 | 91 |
| Information security policies and frequency of system audits (IT audit frequency) | times/year | 1 | 91 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Compliance and internal control awareness raising activities coverage | % | 100 | 100 | 100 | 85 |
| Independent non-executive Director(s) headcount, Board of Directors | person | 6 | 85 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Risk management staff training coverage | % | 100 | 100 | 100 | 85 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Health public welfare services covered | person-times | 1150 | 92 |
| Live lectures of scene masters of 'Science and Technology Literacy Improvement Program for Teenagers' covered | million person times | 37337 | 92 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | Report Pages |
|---|---|---|---|---|---|
| Cumulative funding for poverty alleviation and industrial revitalization | RMB 100 million | 771.53 | 92 | ||
| Industrial revitalization assistance funds of the year | RMB 100 million | 353.03 | 92 | ||
| Number of the mobile medical checkups | times | 8 | 92 | ||
| Total corporate annuity payments for the year | hundred million | 9.72 | 10.02 | 11.21 | 89 |
| Total volunteer teaching hours | hours | 3592 | 92 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2030 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 2114.51 | 6121.76 | 2818.15 | |
| Indirect Energy Emissions (Scope 2) | tCO2e | 478287.47 | 376336.09 | 285890.98 | |
| Total GHG Emissions | tCO2e | 530299 | 428994.85 | 326669.88 | 20000 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/person | 1.47 | 1.21 | 0.95 | |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 49897.43 | 46537 | 37960.75 | 2000 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | Tons | 331125 | 210773 | 196864 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| GHG Emissions Reduction Compared to Last Year | 10 thousand ton CO2e | -2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Liters | 4243 | 5772 | 42260 |
| Gasoline Consumption | Liters | 11207 | ||
| Natural Gas Consumption | M³ | 1068243 | 3053842 | 1417769 |
| Purchased Electricity | KWh | 527951472 | 102896415 | 82597520 |
| Total Direct Energy Consumption | Liters + 1068243 M³ | 4243 | 5772 | 42260 |
| Total Indirect Energy Consumption | KWh + 513946880 KWh | 21804243 | 102896415 | 82597520 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Water Consumption | Tons | 26831408 | 5088733 | 4228191 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | Tons | 6764 | 1631 | 1559 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | person | 192444 | 192912 | 193042 |
| Number of Employees Aged 30-50 | person | 162322 | 180182 | 201147 |
| Number of Employees Aged Above 50 | person | 5243 | 5871 | 8910 |
| Number of Employees Aged Below 30 | person | 194035 | 169929 | 134166 |
| Number of Employees in Mainland China | person | 343447 | ||
| Number of Employees in Overseas | person | 424 | 553 | 497 |
| Number of Female Employees | person | 175051 | 173650 | 173669 |
| Number of Male Employees | person | 186549 | 182332 | 170554 |
| Number of Senior Management Employees | person | 10 | 9 | 11 |
| Number of Senior Management Employees (Female) | person | 3 | 3 | 3 |
| Number of Senior Management Employees (Male) | person | 7 | 6 | 8 |
| Number of Total Employees | person | 361600 | 355982 | 344223 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 19 | 17 | 18 |
| Turnover Rate of Employees Aged Above 50 | % | 16 | 10 | 15 |
| Turnover Rate of Employees Aged Below 30 | % | 41 | 36 | 41 |
| Turnover Rate of Employees in Mainland China | % | 28 | ||
| Turnover Rate of Female Employees | % | 32 | 26 | 27 |
| Turnover Rate of Male Employees | % | 34 | 29 | 31 |
| Turnover Rate of Total Employees | % | 33 | 27 | 28 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Work-related Fatalities | person | 5 | 6 |
| Work-related Fatalities Rate | % | 0.001 | 0.002 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 817.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | % | 99.54 | 99.46 |
| Percentage of Trained Female Employees | % | 99.33 | 99.36 |
| Percentage of Trained Male Employees | % | 99.73 | 99.56 |
| Percentage of Trained Senior Management | % | 94.82 | 96.96 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 30.81 | 41.68 | |
| Average Training Hours (Male) | hours | 26.39 | 40.04 | |
| Average Training Hours (Others) | hours | 27.72 | 40.78 | |
| Average Training Hours (Senior Management) | hours | 37.89 | 46.41 | |
| Average Training Hours per Employee | hours | 33.19 | 28.54 | 40.8 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | unit | 5559 | ||
| Number of Suppliers in Overseas | unit | 72 | ||
| Number of Total Suppliers | unit | 7400 | 6408 | 5631 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Number of Suppliers Participating in ESG Training | unit | 5631 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit |
|---|---|
| Accumulative Number of Patent Applications |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Employee Coverage of Data Security Training | % | 100 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 | 100 | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 | 2021 | 2022 |
|---|---|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB 100 million | 771.53 |
| Number of Registered Volunteers | ||
| Total Volunteer Teaching Hours | hours | 3592 |