Environmental, Social and Governance Report 2021/22
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Total workforce | no. of people | 1227 | 1252 | 15 |
| Total workforce by age group - 30–50 | no. of people | 863 | 817 | 15 |
| Total workforce by age group - Above 50 | no. of people | 229 | 270 | 15 |
| Total workforce by age group - Under 30 | no. of people | 135 | 165 | 15 |
| Total workforce by employment type - Full-time | no. of people | 1211 | 1204 | 15 |
| Total workforce by employment type - Part-time | no. of people | 16 | 48 | 15 |
| Total workforce by gender - Female | no. of people | 438 | 463 | 15 |
| Total workforce by gender - Male | no. of people | 789 | 789 | 15 |
| Total workforce by rank - General | no. of people | 964 | 962 | 15 |
| Total workforce by rank - Managerial | no. of people | 263 | 290 | 15 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | % | 18.6 | 29.5 | 15 |
| Employee turnover rate by age group - 30–50 | % | 18.4 | 31.3 | 15 |
| Employee turnover rate by age group - Above 50 | % | 8.1 | 14.9 | 15 |
| Employee turnover rate by age group - Under 30 | % | 37.1 | 44.6 | 15 |
| Employee turnover rate by gender - Female | % | 20.2 | 29.3 | 15 |
| Employee turnover rate by gender - Male | % | 18.3 | 29.5 | 15 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | days | 4.5 | 7.5 | 15 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Employee trained by employee category - General | no. of people | 551 | 482 | 15 |
| Employee trained by employee category - General (% of employees in this category) | % | 57.2 | 50.1 | 15 |
| Employee trained by employee category - Managerial | no. of people | 200 | 195 | 15 |
| Employee trained by employee category - Managerial (% of employees in this category) | % | 76 | 67.2 | 15 |
| Employee trained by gender - Female | no. of people | 284 | 254 | 15 |
| Employee trained by gender - Female (% of employees of this gender) | % | 64.8 | 54.9 | 15 |
| Employee trained by gender - Male | no. of people | 467 | 423 | 15 |
| Employee trained by gender - Male (% of employees of this gender) | % | 59.2 | 53.6 | 15 |
| Total workforce trained | no. of people | 751 | 677 | 15 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Average training hours per employee by employee category - General | hours/employee | 6.34 | 17.78 | 15 |
| Average training hours per employee by employee category - Managerial | hours/employee | 6.34 | 7.67 | 15 |
| Average training hours per employee by gender - Female | hours/employee | 5.94 | 9.51 | 15 |
| Average training hours per employee by gender - Male | hours/employee | 6.58 | 18.09 | 15 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of approved suppliers by geographical location - Local | no. | 295 | 367 | 15 |
| Number of approved suppliers by geographical location - Overseas | no. | 38 | 43 | 15 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of complaints received | no. of cases | 196 | 215 | 15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Employees Aged 30-50 | no. of people | 863 | 817 |
| Number of Employees Aged Above 50 | no. of people | 229 | 270 |
| Number of Employees Aged Below 30 | no. of people | 135 | 165 |
| Number of Female Employees | no. of people | 438 | 463 |
| Number of Full-time Employees | no. of people | 1211 | 1204 |
| Number of General Employees | no. of people | 964 | 962 |
| Number of Junior Management Employees | no. of people | 263 | 290 |
| Number of Male Employees | no. of people | 789 | 789 |
| Number of Part-time Employees | no. of people | 16 | 48 |
| Number of Total Employees | no. of people | 1227 | 1252 |
| Percentage of Employees Aged 30-50 | % | 70.3 | 65.3 |
| Percentage of Employees Aged Above 50 | % | 18.7 | 21.6 |
| Percentage of Employees Aged Below 30 | % | 11 | 13.2 |
| Percentage of Female Employees | % | 35.7 | 37 |
| Percentage of Full-time Employees | % | 98.7 | 96.2 |
| Percentage of General Employees | % | 78.6 | 76.8 |
| Percentage of Junior Management Employees | % | 21.4 | 23.2 |
| Percentage of Male Employees | % | 64.3 | 63 |
| Percentage of Part-time Employees | % | 1.3 | 3.8 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 18.4 | 31.3 |
| Turnover Rate of Employees Aged Above 50 | % | 8.1 | 14.9 |
| Turnover Rate of Employees Aged Below 30 | % | 37.1 | 44.6 |
| Turnover Rate of Female Employees | % | 20.2 | 29.3 |
| Turnover Rate of Male Employees | % | 18.3 | 29.5 |
| Turnover Rate of Total Employees | % | 18.6 | 29.5 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 4.5 | 7.5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Percentage of Employees Trained | no. of people | 751 | 677 |
| Percentage of Trained Female Employees | no. of people | 284 | 254 |
| Percentage of Trained General Employees | no. of people | 551 | 482 |
| Percentage of Trained Male Employees | no. of people | 467 | 423 |
| Percentage of Trained Senior Management | no. of people | 200 | 195 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Training Hours (Female) | hours/employee | 5.94 | 9.51 |
| Average Training Hours (General Staff) | hours/employee | 6.34 | 17.78 |
| Average Training Hours (Male) | hours/employee | 6.58 | 18.09 |
| Average Training Hours (Senior Management) | hours/employee | 6.34 | 7.67 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Number of Local Suppliers | no. | 295 | 367 |
| Number of Suppliers in Overseas | no. | 38 | 43 |
| Number of Total Suppliers | no. | 333 | 410 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Complaint Growth Rate | percent | 9.7 | |
| Total Number of Customer Complaints | no. of cases | 196 | 215 |