ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2022
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
NOx emissions - Total | kg | 185.3 | 184.6 | 61 |
Particulate matter emissions - Total | kg | 13.5 | 13.4 | 61 |
SO2 emissions - Total | kg | 23.5 | 21.9 | 61 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Scope 1 emissions - Car Park | tCO2e | 19 | 14.9 | 60 |
Scope 1 emissions - Gaming | tCO2e | 41 | 43.2 | 60 |
Scope 1 emissions - Hotel | tCO2e | 1366.5 | 1772.5 | 60 |
Scope 1 emissions - Office | tCO2e | 58 | 98.3 | 60 |
Scope 1 emissions - Property Development | tCO2e | 338.5 | 362.3 | 60 |
Scope 1 emissions - Total | tCO2e | 523 | 578 | 60 |
Scope 2 emissions - Car Park | tCO2e | 233.8 | 257.2 | 60 |
Scope 2 emissions - Gaming | tCO2e | 1751.4 | 1758 | 60 |
Scope 2 emissions - Hotel | tCO2e | 22542.6 | 23149.5 | 60 |
Scope 2 emissions - Office | tCO2e | 583.4 | 350.6 | 60 |
Scope 2 emissions - Property Development | tCO2e | 4027 | 4264.5 | 60 |
Scope 2 emissions - Total | tCO2e | 27304.5 | 28479.3 | 60 |
Scope 3 emissions - Hotel | tCO2e | 195.5 | 306.7 | 60 |
Scope 3 emissions - Property Development | tCO2e | 110.4 | 60 | |
Scope 3 emissions - Total | tCO2e | 180.3 | 347.3 | 60 |
Total GHG emissions - Car Park | tCO2e | 252.8 | 272.1 | 60 |
Total GHG emissions - Gaming | tCO2e | 1792.4 | 1801.2 | 60 |
Total GHG emissions - Hotel | tCO2e | 23980.6 | 25228.8 | 60 |
Total GHG emissions - Office | tCO2e | 641.8 | 448.9 | 60 |
Total GHG emissions - Property Development | tCO2e | 4365.5 | 5271.1 | 60 |
Total GHG emissions - Total | tCO2e | 30853 | 33946.1 | 60 |
Total GHG emissions intensity - Car Park | tCO2e/car park bays | 0.003 | 0.004 | 60 |
Total GHG emissions intensity - Gaming | tCO2e/thousand euros | 0.13 | 0.07 | 60 |
Total GHG emissions intensity - Hotel | tCO2e/room nights | 0.02 | 0.02 | 60 |
Total GHG emissions intensity - Office | tCO2e/thousand square feet | 12.1 | 7.1 | 60 |
Total GHG emissions intensity - Property Development | tCO2e/thousand square metres GFA completed | 4.1 | 7.5 | 60 |
Total GHG emissions intensity - Total | N/A | N/A | 60 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Hazardous waste intensity - Hotel | tonne/thousand room nights | 0.69 | 0.57 | 61 |
Hazardous waste intensity - Office | tonne/thousand square feet | N/A | N/A | 61 |
Hazardous waste intensity - Property Development | tonne/thousand square metres GFA completed | 0.67 | 0.3 | 61 |
Hazardous waste produced - Hotel | tonne | 0.7 | 61 | |
Hazardous waste produced - Property Development | tonne | 716 | 215.2 | 61 |
Hazardous waste produced - Total | tonne | 716.7 | 215.9 | 61 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Non-hazardous waste intensity - Car Park | tonne/thousand car park bays | 0.007 | 0.004 | 61 |
Non-hazardous waste intensity - Gaming | tonne/thousand square metres | 8.7 | 5.7 | 61 |
Non-hazardous waste intensity - Hotel | tonne/million room nights | 0.88 | 0.67 | 61 |
Non-hazardous waste intensity - Office | tonne/thousand square feet | 0.1 | 0.1 | 61 |
Non-hazardous waste intensity - Property Development | tonne/thousand square metres GFA completed | 0.03 | 0.03 | 61 |
Non-hazardous waste intensity - Total | N/A | N/A | 61 | |
Non-hazardous waste produced - Car Park | tonne | 0.5 | 0.5 | 61 |
Non-hazardous waste produced - Gaming | tonne | 9.7 | 15.2 | 61 |
Non-hazardous waste produced - Hotel | tonne | 947.1 | 759.1 | 61 |
Non-hazardous waste produced - Office | tonne | 2.6 | 2.5 | 61 |
Non-hazardous waste produced - Property Development | tonne | 2333.9 | 2310.3 | 61 |
Non-hazardous waste produced - Total | tonne | 3294 | 3088.6 | 61 |
Non-hazardous waste recycled or reused - Gaming | tonne | 13.3 | 16.9 | 61 |
Non-hazardous waste recycled or reused - Hotel | tonne | 21.9 | 25.7 | 61 |
Non-hazardous waste recycled or reused - Office | tonne | 18 | 89 | 61 |
Non-hazardous waste recycled or reused - Property Development | tonne | 18576.4 | 17983.6 | 61 |
Non-hazardous waste recycled or reused - Total | tonne | 18700.6 | 18700.6 | 61 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Direct energy consumption - Car Park | MWh | 5.4 | 5.2 | 60 |
Direct energy consumption - Gaming | MWh | 20.4 | 67.9 | 60 |
Direct energy consumption - Hotel | MWh | 4974.9 | 4908.7 | 60 |
Direct energy consumption - Office | MWh | 356 | 335.3 | 60 |
Direct energy consumption - Property Development | MWh | 1432.8 | 1979 | 60 |
Direct energy consumption - Total | MWh | 2578.4 | 2979.6 | 60 |
Indirect energy consumption - Car Park | MWh | 374.2 | 411.6 | 60 |
Indirect energy consumption - Gaming | MWh | 3091.7 | 2984.8 | 60 |
Indirect energy consumption - Hotel | MWh | 39673.8 | 35949.5 | 60 |
Indirect energy consumption - Office | MWh | 5651.1 | 5263 | 60 |
Indirect energy consumption - Property Development | MWh | 13125.6 | 29178.2 | 60 |
Indirect energy consumption - Total | MWh | 40961.7 | 40841.7 | 60 |
Total energy consumption - Car Park | MWh | 442.1 | 445.9 | 60 |
Total energy consumption - Gaming | MWh | 4977.8 | 5026.4 | 60 |
Total energy consumption - Hotel | MWh | 44648.8 | 44085.7 | 60 |
Total energy consumption - Office | MWh | 9211.1 | 8591.9 | 60 |
Total energy consumption - Property Development | MWh | 15555.5 | 19112 | 60 |
Total energy consumption - Total | MWh | 66545.1 | 70960.9 | 60 |
Total energy consumption intensity - Car Park | MWh/car park bays | 0.005 | 0.01 | 60 |
Total energy consumption intensity - Gaming | MWh/thousand euros | 0.35 | 0.19 | 60 |
Total energy consumption intensity - Hotel | MWh/room nights | 0.04 | 0.04 | 60 |
Total energy consumption intensity - Office | MWh/thousand square feet | 14.24 | 12.97 | 60 |
Total energy consumption intensity - Property Development | MWh/square metres GFA completed | 0.03 | 0.03 | 60 |
Total energy consumption intensity - Total | N/A | N/A | 60 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Water consumption - Car Park | m³ | 509 | 536 | 61 |
Water consumption - Gaming | m³ | 2043.9 | 11619 | 61 |
Water consumption - Hotel | m³ | 319963.3 | 296313.2 | 61 |
Water consumption - Office | m³ | 950.1 | 1951 | 61 |
Water consumption - Property Development | m³ | 4261.6 | 3050 | 61 |
Water consumption - Total | m³ | 327635.8 | 314470.5 | 61 |
Water consumption intensity - Car Park | m³/car park bays | 0.01 | 0.01 | 61 |
Water consumption intensity - Gaming | m³/thousand euros | 0.82 | 0.41 | 61 |
Water consumption intensity - Hotel | m³/room nights | 0.3 | 0.26 | 61 |
Water consumption intensity - Office | m³/square feet | 0.03 | 0.03 | 61 |
Water consumption intensity - Property Development | m³/square metres GFA completed | 0.04 | 0.04 | 61 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
New employees - Car Park | 50 | 93 | 62 | |
New employees - Gaming | 35 | 99 | 62 | |
New employees - Hotel | 184 | 234 | 62 | |
New employees - Office | 76 | 127 | 62 | |
New employees - Total | 345 | 553 | 62 | |
New employees by age group - 30 or below | 127 | 191 | 62 | |
New employees by age group - 31-40 | 80 | 164 | 62 | |
New employees by age group - 41-50 | 67 | 103 | 62 | |
New employees by age group - 50 or above | 71¹⁷ | 95 | 62 | |
New employees by gender - Female | 160 | 239 | 62 | |
New employees by gender - Male | 185 | 314 | 62 | |
New employees by region - Australia | 47 | 106 | 62 | |
New employees by region - Czech Republic | 38 | 107 | 62 | |
New employees by region - Hong Kong | 136 | 186 | 62 | |
New employees by region - Mainland China | 65 | 80 | 62 | |
New employees by region - Malaysia | 16 | 16 | 62 | |
New employees by region - Singapore | 22 | 34 | 62 | |
New employees by region - UK | 21 | 41 | 62 | |
Total workforce - Car Park | 171 | 310 | 62 | |
Total workforce - Gaming | 420 | 441 | 62 | |
Total workforce - Hotel | 1338 | 1142 | 62 | |
Total workforce - Office | 295 | 325 | 62 | |
Total workforce - Total | 2224 | 2218 | 62 | |
Total workforce by age group - 30 or below | 448 | 413 | 62 | |
Total workforce by age group - 31-40 | 657 | 652 | 62 | |
Total workforce by age group - 41-50 | 606 | 613 | 62 | |
Total workforce by age group - 50 or above | 513 | 540 | 62 | |
Total workforce by employee category - General staff | 1715 | 1715 | 62 | |
Total workforce by employee category - Middle management | 386 | 386 | 62 | |
Total workforce by employee category - Senior management | 123 | 123 | 62 | |
Total workforce by employee type - Full-time | 2156 | 2092 | 62 | |
Total workforce by employee type - Part-time | 68 | 126 | 62 | |
Total workforce by gender - Female | 1084 | 1027 | 62 | |
Total workforce by gender - Male | 1140 | 1191 | 62 | |
Total workforce by region - Australia | 44 | 69 | 62 | |
Total workforce by region - Czech Republic | 558 | 697 | 62 | |
Total workforce by region - Hong Kong | 754 | 716 | 62 | |
Total workforce by region - Mainland China | 581 | 505 | 62 | |
Total workforce by region - Malaysia | 46 | 46 | 62 | |
Total workforce by region - Singapore | 50 | 41 | 62 | |
Total workforce by region - UK | 191 | 144 | 62 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Employee turnover rate (%) - Car Park | % | 36.3 | 49 | 63 |
Employee turnover rate (%) - Car Park - Female | % | 38.6 | 84.9 | 63 |
Employee turnover rate (%) - Car Park - Male | % | 35.4 | 38 | 63 |
Employee turnover rate (%) - Gaming | % | 20 | 17 | 63 |
Employee turnover rate (%) - Gaming - Female | % | 21.7 | 14.3 | 63 |
Employee turnover rate (%) - Gaming - Male | % | 25.6 | 18.1 | 63 |
Employee turnover rate (%) - Hotel | % | 34.1 | 36.3 | 63 |
Employee turnover rate (%) - Hotel - Female | % | 33 | 38.2 | 63 |
Employee turnover rate (%) - Hotel - Male | % | 35.2 | 34.4 | 63 |
Employee turnover rate (%) - Office | % | 25.1 | 28.3 | 63 |
Employee turnover rate (%) - Office - Female | % | 25.7 | 31.4 | 63 |
Employee turnover rate (%) - Office - Male | % | 31.4 | 24.5 | 63 |
Employee turnover rate (%) - Total | % | 30.4* | 33 | 63 |
Employee turnover rate (%) - Total - Female | % | 30 | 35 | 63 |
Employee turnover rate (%) - Total - Male | % | 30.8 | 31 | 63 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Work-related injuries | 21 | 26 | 63 | |
Work-related injuries rate (per 100 employee) | % | 0.94 | 1.17 | 63 |
Lost days due to work injury.
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Lost days due to work-related injury | 667 | 1751 | 63 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Percentage of employee receiving regular appraisal (%) - Car Park | % | 25.7 | 19.4 | 64 |
Percentage of employee receiving regular appraisal (%) - Gaming | % | 1.4 | 84.8 | 64 |
Percentage of employee receiving regular appraisal (%) - Hotel | % | 93 | 96.6 | 64 |
Percentage of employee receiving regular appraisal (%) - Office | % | 66.4 | 69.8 | 64 |
Percentage of employee receiving regular appraisal (%) - Total | % | 67 | 79.5 | 64 |
Percentage of employee who received trainings (%) - By employee category - General staff | % | 60.7 | 59.7 | 64 |
Percentage of employee who received trainings (%) - By employee category - Middle management | % | 59.1 | 67.3 | 64 |
Percentage of employee who received trainings (%) - By employee category - Senior management | % | 52.8 | 51.5 | 64 |
Percentage of employee who received trainings (%) - By gender - Female | % | 61.4 | 68.4 | 64 |
Percentage of employee who received trainings (%) - By gender - Male | % | 57 | 54.7 | 64 |
Percentage of employee who received trainings (%) - By region - Australia | % | 8.1 | 0.7 | 64 |
Percentage of employee who received trainings (%) - By region - Czech Republic | % | 3.1 | 79.7 | 64 |
Percentage of employee who received trainings (%) - By region - Hong Kong | % | 58.5 | 56 | 64 |
Percentage of employee who received trainings (%) - By region - Mainland China | % | 102.4 | 102 | 64 |
Percentage of employee who received trainings (%) - By region - Singapore | % | 68.3 | 71.4 | 64 |
Percentage of employee who received trainings (%) - By region - UK | % | 84.5 | 18.5 | 64 |
Percentage of employee who received trainings (%) - Car Park | % | 67.3 | 64 | |
Percentage of employee who received trainings (%) - Gaming | % | 1.4 | 78.5 | 64 |
Percentage of employee who received trainings (%) - Hotel | % | 86.5 | 81.5 | 64 |
Percentage of employee who received trainings (%) - Office | % | 12.9 | 23.7 | 64 |
Percentage of employee who received trainings (%) - Total | % | 59.2 | 61 | 64 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Average training hours per employee - Gaming | hours | 2.7 | 12.8 | 63 |
Average training hours per employee - Hotel | hours | 11.7 | 12.4 | 63 |
Average training hours per employee - Office | hours | 1.6 | 3.3 | 63 |
Average training hours per employee - Total | hours | 8.4 | 7.4 | 63 |
Average training hours per employee - Total - Australia | hours | 12.3 | 1.1 | 63 |
Average training hours per employee - Total - Czech Republic | hours | 1 | 3.4 | 63 |
Average training hours per employee - Total - Female | hours | 9.5 | 8.7 | 63 |
Average training hours per employee - Total - General staff | hours | 7.9* | 6.9 | 63 |
Average training hours per employee - Total - Hong Kong | hours | 2.9 | 4.6 | 63 |
Average training hours per employee - Total - Mainland China | hours | 18.8 | 20.4 | 63 |
Average training hours per employee - Total - Malaysia | hours | 10.4 | 63 | |
Average training hours per employee - Total - Male | hours | 7.3 | 6.2 | 63 |
Average training hours per employee - Total - Middle management | hours | 8 | 10.1 | 63 |
Average training hours per employee - Total - Senior management | hours | 16.2 | 6.3 | 63 |
Average training hours per employee - Total - Singapore | hours | 15.1 | 21.5 | 63 |
Average training hours per employee - Total - UK | hours | 0.9 | 0.9 | 63 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Products and service-related complaints received - Car Park | 201 | 255 | 64 | |
Products and service-related complaints received - Hotel | 611 | 582 | 64 | |
Products and service-related complaints received - Office | 9 | 116 | 64 | |
Products and service-related complaints received - Total | 821 | 953 | 64 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | FY2021 | FY2022 | Report Pages |
---|---|---|---|---|
Community investment Donation amount (HK$) - Total | HK$ | 8458000 | 7063000 | 64 |
No. of volunteers - Gaming | 18 | 64 | ||
No. of volunteers - Hotel | 121 | 440 | 64 | |
No. of volunteers - Office | 24 | 44 | 64 | |
No. of volunteers - Total | 145 | 502 | 64 | |
Volunteering hours - Arts & culture - Total | hours | 90 | 338 | 64 |
Volunteering hours - Community wellness - Total | hours | 383 | 1633 | 64 |
Volunteering hours - Environment - Total | hours | 387 | 1534 | 64 |
Volunteering hours - Gaming | hours | 75 | 64 | |
Volunteering hours - Hotel | hours | 705 | 3128 | 64 |
Volunteering hours - Office | hours | 186 | 208 | 64 |
Volunteering hours - Total | hours | 891 | 3411 | 64 |
Volunteering hours - Youth education & development - Total | hours | 31 | 86 | 64 |
The types of emissions and respective emissions data.
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Airborne Particulate Matter (PM) Emissions | kg | 13.5 | 13.4 |
NOₓ Emissions | kg | 185.3 | 184.6 |
SOₓ Emissions | kg | 23.5 | 21.9 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Direct GHG Emissions (Scope 1) | tCO2e | 523 | 578 |
Indirect Energy Emissions (Scope 2) | tCO2e | 27304.5 | 28479.3 |
Total GHG Emissions | tCO2e | 30853 | 33946.1 |
Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 180.3 | 347.3 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Total Hazardous Waste | tonne | 716.7 | 215.9 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Non-Hazardous Waste Recycled | tonne | 18700.6 | 18700.6 |
Total Non-Hazardous Waste Intensity (By Unit Product) | None | None |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Total Direct Energy Consumption | MWh | 2578.4 | 2979.6 |
Total Energy Consumption | MWh | 66545.1 | 70960.9 |
Total Indirect Energy Consumption | MWh | 40961.7 | 40841.7 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Water Consumption | m³ | 327635.8 | 314470.5 |
Water Consumption in Office | m³ | 950.1 | 1951 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Number of Employees Aged 30-50 | persons | 1263 | 1265 |
Number of Employees Aged Above 50 | persons | 513 | 540 |
Number of Employees Aged Below 30 | persons | 448 | 413 |
Number of Employees in Australia | persons | 44 | 69 |
Number of Employees in Europe | persons | 749 | 841 |
Number of Employees in Hong Kong | persons | 754 | 716 |
Number of Employees in Hong Kong and Mainland China | persons | 1335 | 1221 |
Number of Employees in Mainland China | persons | 581 | 505 |
Number of Employees in Malaysia | persons | 46 | 46 |
Number of Employees in Singapore | persons | 50 | 41 |
Number of Employees in United Kingdom | persons | 191 | 144 |
Number of Female Employees | persons | 1084 | 1027 |
Number of Full-time Employees | persons | 2156 | 2092 |
Number of General Employees | persons | 1715 | 1715 |
Number of Male Employees | persons | 1140 | 1191 |
Number of Middle Management Employees | persons | 386 | 386 |
Number of New Employees | persons | 345 | 553 |
Number of New Employees (Above 50) | persons | 71 | 95 |
Number of New Employees (Aged 30-50) | persons | 147 | 267 |
Number of New Employees (Aged Below 30) | persons | 127 | 191 |
Number of New Employees (Female) | persons | 160 | 239 |
Number of New Employees (Hong Kong) | persons | 136 | 186 |
Number of New Employees (Mainland China) | persons | 65 | 80 |
Number of New Employees (Male) | persons | 185 | 314 |
Number of Part-time Employees | persons | 68 | 126 |
Number of Senior Management Employees | persons | 123 | 123 |
Number of Total Employees | persons | 2224 | 2218 |
Percentage of Employees Aged 30-50 | % | 56.8 | 57 |
Percentage of Employees Aged Above 50 | % | 23.1 | 24.4 |
Percentage of Employees Aged Below 30 | % | 20.1 | 18.6 |
Percentage of Female Employees | % | 48.7 | 46.3 |
Percentage of Full-time Employees | % | 97 | 94.3 |
Percentage of General Employees | % | 77.1 | 77.3 |
Percentage of Male Employees | % | 51.3 | 53.7 |
Percentage of Middle Management Employees | % | 17.4 | 17.4 |
Percentage of New Employees | % | 15.5 | 24.9 |
Percentage of Part-time Employees | % | 3.1 | 5.7 |
Percentage of Senior Management Employees | % | 5.5 | 5.5 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Turnover Rate of Female Employees | % | 30 | 35 |
Turnover Rate of Male Employees | % | 30.8 | 31 |
Turnover Rate of Total Employees | % | 30.4 | 33 |
Lost days due to work injury.
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Lost Days Due to Work-related Injuries | days | 667 | 1751 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Percentage of Employees Trained | % | 59.2 | 61 |
Percentage of Trained Female Employees | % | 61.4 | 68.4 |
Percentage of Trained General Employees | % | 60.7 | 59.7 |
Percentage of Trained Hong Kong Employees | % | 58.5 | 56 |
Percentage of Trained Mainland China Employees | % | 102.4 | 102 |
Percentage of Trained Male Employees | % | 57 | 54.7 |
Percentage of Trained Middle Management | % | 59.1 | 67.3 |
Percentage of Trained Senior Management | % | 52.8 | 51.5 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Average Training Hours (Female) | hours | 9.5 | 8.7 |
Average Training Hours (General Staff) | hours | 7.9 | 6.9 |
Average Training Hours (Hong Kong Employees) | hours | 2.9 | 4.6 |
Average Training Hours (Mainland China Employees) | hours | 18.8 | 20.4 |
Average Training Hours (Male) | hours | 7.3 | 6.2 |
Average Training Hours (Middle Management) | hours | 8 | 10.1 |
Average Training Hours (Senior Management) | hours | 16.2 | 6.3 |
Average Training Hours per Employee | hours | 8.4 | 7.4 |
Number of products and service related complaints received and how they are dealt with.
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Number of Products and Service Related Complaints | 821 | 953 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | FY2021 | FY2022 |
---|---|---|---|
Number of Employees Participating in Volunteer Activities | 145 | 502 | |
Total Public Welfare Donations | HK$ | 8458000 | 7063000 |
Total Social Investment | HK$ | 8458000 | 7063000 |
Total Volunteer Service Hours | hours | 891 | 3411 |