2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Direct GHG emissions (Scope 1) (tonnes) | tonnes | 426.45 | 46 |
| GHG emissions in offices per floor area (tonnes per square meter) | tonnes per square meter | 0.1 | 46 |
| GHG emissions per capita (tonnes per person) | tonnes per person | 0.87 | 46 |
| Indirect GHG emissions (Scope 2) (tonnes) | tonnes | 27797.99 | 46 |
| Total GHG emissions (Scope 1 and 2) (tonnes) | tonnes | 28244.44 | 46 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Hazardous waste produced per capita (kilograms per person) | kilograms per person | 0.17 | 46 |
| Hazardous waste produced per floor area (kilograms per square meter) | kilograms per square meter | 0.012 | 46 |
| Total hazardous waste produced (tonnes) | tonnes | 1.01 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Non-hazardous waste produced per capita (kilograms per person) | kilograms per person | 49.88 | 46 |
| Non-hazardous waste produced per floor area (kilograms per square meter) | kilograms per square meter | 3.7 | 46 |
| Total non-hazardous waste produced (tonnes) | tonnes | 300.32 | 46 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Annual savings of paper through paperless online contract signing | million sheets | 47.2 | 12 |
| Paper saved via online contract signing | sheets | 47200000 | 42 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Direct energy consumption (MWh) | MWh | 2269.14 | 46 |
| Energy consumption in office areas per floor area (MWh per square meter) | MWh per square meter | 0.15 | 46 |
| Energy consumption per capita (MWh per person) | MWh per person | 1.27 | 46 |
| Indirect energy consumption (MWh) | MWh | 39366.27 | 46 |
| Total comprehensive energy consumption (MWh) | MWh | 41635.41 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2024 | Report Pages |
|---|---|---|---|---|
| Reduce total water consumption of Beijing's main offices, Beijing Lianjia stores, and Huaqiao Academy by 5% compared to the level of 2021 | percent reduction compared to 2021 | 5 | 45 | |
| Running water consumption per capita (tonnes per person) | tonnes per person | 11.25 | 46 | |
| Water consumption (tonnes) | tonnes | 369284.39 | 46 | |
| Water consumption per floor area (tonnes per square meter) | tonnes per square meter | 1.29 | 46 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Reduction in energy consumption per unit of business revenue (Shanghai Lianjia) | % | 2.4 | 43 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Beike Huaqiao Academy office area green building certification | certificate | Green Building Design Label | 12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Certified store owners (Huaqiao Academy) | 4911 | 19 | |
| Number of employees by age group: Above age 50 | 129 | 36 | |
| Number of employees by age group: Age 31 to 50 | 38119 | 36 | |
| Number of employees by age group: Under age 30 | 71834 | 36 | |
| Number of employees by employment type: Formal | 107749 | 36 | |
| Number of employees by employment type: Others | 2333 | 36 | |
| Number of employees by gender: Female | 44899 | 36 | |
| Number of employees by gender: Male | 65183 | 36 | |
| Number of employees by geographical region: The Mainland of China | 110082 | 36 | |
| Number of employees by management level: Management | 84 | 36 | |
| Number of employees by management level: Non-management | 109998 | 36 | |
| Number of employer awards won for employment work | awards | over 20 | 12 |
| Number of new hires covered by 'Lu Shi Camp' (Campus Recruitment) | people | 537 | 38 |
| Total number of employees | 110082 | 36 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee turnover rate by age group: Above age 50 | 21.34% | 36 | |
| Employee turnover rate by age group: Age 31 to 50 | 17.28% | 36 | |
| Employee turnover rate by age group: Under age 30 | 38.67% | 36 | |
| Employee turnover rate by gender: Female | 34.23% | 36 | |
| Employee turnover rate by gender: Male | 31.47% | 36 | |
| Employee turnover rate by geographical region: Hong Kong, Macao and Taiwan | 0.00% | 36 | |
| Employee turnover rate by geographical region: Other countries and regions | 0.00% | 36 | |
| Employee turnover rate by geographical region: The Mainland of China | 32.62% | 36 | |
| Total turnover rate | 32.62% | 36 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of work-related fatalities | 1 | 2 | 38 | ||
| Rate of work-related fatality (%) | % | 0.001% | 0.002% | 0.000% | 38 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of working days lost due to work injuries | days | 7601 | 38 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Organized club activities over | 200 | 34 | |
| conducting environmental nucleic acid sampling tests in each office area twice a month, with no fewer than 30 spots per round to control the risk of virus transmission in our workplace | times per month | 2 | 37 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Agents Professionalism Examination - number of cities covered | cities | 98 | 11 |
| Agents Professionalism Examination - number of people took the exam | people | 370000 | 11 |
| Construction procedures integrated into teaching content (Craftsman Academy) | procedures | 38 | 19 |
| Nodes integrated into teaching content (Craftsman Academy) | nodes | 9 | 19 |
| Number of cities covered by Agents Professionalism Examination | cities | 98 | 18 |
| Number of employee club activities organized | activities | over 200 | 12 |
| Number of employee clubs formed | clubs | 13 | 12 |
| Number of institutions that became pilot institutions for New Residential Digitalized Brokerage Service professional skills standard certificate | institutions | 30 | 20 |
| Number of new employees trained (Experienced Recruitment) | people | 1700 | 38 |
| Number of people participated in Agents Professionalism Examination | people | 370000 | 18 |
| Participants in Deyou Hongyou Academy | participants | 3000 | 19 |
| Percentage trained by gender: Female | % | 98.08% | 40 |
| Percentage trained by gender: Male | % | 98.62% | 40 |
| Percentage trained by management level: Management | % | 96.68% | 40 |
| Percentage trained by management level: Non-management | % | 98.51% | 40 |
| Process acceptance standards integrated into teaching content (Craftsman Academy) | standards | 154 | 19 |
| Proportion of new home agents helped by Xiaobei AI-Assistant | percent | 85% | 22 |
| Quality inspection systems integrated into teaching content (Craftsman Academy) | systems | 4 | 19 |
| Store owners completing professional training (Huaqiao Academy) | 6471 | 19 | |
| Training coverage rate for agents | exceeds 98% | 12 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average suggestion adoption rate of Xiaobei AI-Assistant | percent | 40% | 22 |
| Average training hours by gender: Female | hours | 39.56 | 40 |
| Average training hours by gender: Male | hours | 40.98 | 40 |
| Average training hours by management level: Management | hours | 34.63 | 40 |
| Average training hours by management level: Non-management | hours | 40.89 | 40 |
| Number of agents trained to enhance professional capabilities | agents | more than 400000 | 12 |
| Per person training hours of agents | hours | exceed 40 | 12 |
| Total hours of new employee orientation training (Experienced Recruitment) | hours | 72000 | 38 |
| Total hours of various training provided to employees | million hours | 1.13 | 38 |
| Training hours for store owners (Huaqiao Academy) | hours | 509591 | 19 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of authentic housing recorded in the Housing Dictionary | million | 257 | 15 |
| Number of authentic properties listed in the Housing Dictionary | 257000000 | 11 | |
| Number of core cities covered by Beike contract service centers | cities | 30 | 21 |
| Number of suppliers in the Mainland of China | 5869 | 31 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Percentage of existing home sales completed on Beike platform involving cross-brand collaboration | % | 37 | 14 |
| Percentage of existing home sales completed on Beike platform involving cross-store collaboration | % | 76 | 14 |
| Platform coverage for authentic property listings commitment | 100% | 11 | |
| Proportion of contracting process of housing properties completed online | more than 90% | 21 | |
| Years of 100% platform coverage for authentic property listings | years | 11 | 11 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Percentage of existing home listings on Beike platform posted by agents affiliated with Connected Stores | % | 86 | 14 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Accumulated hours spent on VR property viewing | hours | over 66 million | 12 |
| Authenticity rate of property listings | % | over 95 | 11 |
| Customer complaint handling completion rate (6 cities with publicized information) | percent | 84 | 18 |
| Customer satisfaction (6 cities with publicized information) | percent | 80 | 18 |
| Home listings posted by agents affiliated with Connected Stores | % | 86 | 11 |
| Home sales involving cross-brand collaboration | % | 37 | 11 |
| Home sales involving cross-store collaboration | % | 76 | 11 |
| Number of AI home decoration design plans generated by Beike Future Home | plans | 18300000 | 21 |
| Number of VR home viewings by users | times | 1600000000 | 21 |
| Number of VR property showing views by users | billion views | 1.6 | 12 |
| Number of cities with publicized complaint information | cities | 6 | 18 |
| Number of communication conversations assisted by Xiaobei AI-Assistant | conversations | 80000000 | 22 |
| Number of customer complaints received | complaints | 320929 | 18 |
| Number of times Xiaobei AI-Assistant provided help | times | 171000000 | 22 |
| Refund amount to customers | billion RMB | 1.13 | 18 |
| awareness rate of customers for service commitments except the 'Authentic Property Listing' commitment | % | 82.4 | 16 |
| compliance rate for service commitments except the 'Authentic Property Listing' commitment | % | 96.4 | 16 |
| penetration rate in stores for service commitments except the 'Authentic Property Listing' commitment | % | 83.9 | 16 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Chinese domestic and international patents granted | 374 | 30 | |
| Issued software copyrights | 176 | 30 | |
| Stores that changed signboard/names and stopped infringement actions | 61 | 29 | |
| Trademark applications completed | 1779 | 29 | |
| Trademark applications completed (overseas layout and protection of core trademarks across 30 countries and regions) | 7058 | 29 | |
| Trademark authorizations granted | 2248 | 29 | |
| Trademark authorizations granted (overseas layout and protection of core trademarks across 30 countries and regions) | 5538 | 29 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Certified home furnishing service providers | providers | 4499 | 19 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Counterfeit stores discovered through investigation | hundreds | 29 | |
| Number of criminal cases with outcome received | 1 | 26 | |
| Number of people sentenced to prison for fraud | 2 | 26 | |
| Prison sentence for fraud (years) | years | 3 | 26 |
| Ranking in Most Influential Anti-Fraud Team of the Year by CEAFA (out of 120 participating enterprises) | rank | 3 | 27 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Anti-Corruption Compliance Policy completion rate | % | 99 | 26 |
| Number of employees covered by Anti-Corruption Compliance Policy (including Board) | 50000 | 26 | |
| Number of platform employees covered by Beike Sunshine Index and Integrity Compliance Survey | employees | 50000 | 27 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Business directors in new home service line receiving Integrity Compliance and Manager Self-discipline training | directors | 1200 | 28 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Cities covered by Deyou Hongyou Academy | cities | 36 | 19 |
| Donation to China Foundation for Poverty Alleviation for flood relief in Henan Province | million RMB | 1 | 54 |
| Donation to Henan Red Cross Society for flood relief | million RMB | 10 | 54 |
| Elderly Smartphone Training Sessions - number of cities program has been operating in | cities | 48 | 51 |
| Elderly Smartphone Training Sessions - number of communities program has been operating in | communities | 2017 | 51 |
| Elderly Smartphone Training Sessions - number of digital training courses developed | digital training courses | 9000 | 51 |
| Elderly Smartphone Training Sessions - number of elderly people provided with services | elderly people | 300000 | 51 |
| Formed employee-activity clubs | 13 | 34 | |
| Number of Urban Study Rooms set up | study rooms | 200 | 52 |
| Number of agents covered by Beike Culture Group (CG) events | agents | 270000 | 35 |
| Number of agents participating in the Starlight Hometown Action | agents | 76000 | 50 |
| Number of children's service stations built under the Starlight Hometown Action | children's service stations | 17 | 50 |
| Number of cities covered by Beike Culture Group (CG) events | cities | 88 | 35 |
| Number of cities covered by Housing Dictionary | cities | more than 100 | 11 |
| Number of cities covered by the Housing Dictionary | cities | 100 | 15 |
| Number of cities with National College Entrance Examination Service Stations | cities | 70 | 52 |
| Number of provinces/municipalities covered by the Starlight Hometown Action | provinces/municipalities | 10 | 50 |
| Number of rural children projected to be accompanied by the Starlight Hometown Action | rural children | 600 | 50 |
| Number of stores transformed into National College Entrance Examination Service Stations | stores | 14000 | 52 |
| Number of students participated in New Residential Digitalized Brokerage Service professional skills standard certificate examination | students | 2000 | 20 |
| VR property viewings | times | 1600000000 | 42 |
| employer awards won | awards | 20 | 33 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Charity funds raised by Internal Charity Bazaar | RMB | 10000 | 54 |
| Food packages distributed by Beijing branch of Beike Charity Foundation for flood relief in Henan Province | food packages | 5673 | 54 |
| Number of Beike Culture Group (CG) events organized | events | 6000 | 35 |
| Number of Beike contract service centers operated | centers | 298 | 21 |
| VR property viewing accumulated hours | hours | 66000000 | 42 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 426.45 |
| Indirect Energy Emissions (Scope 2) | tonnes | 27797.99 |
| Total GHG Emissions | tonnes | 28244.44 |
| Total GHG Emissions Intensity (By Area) | tonnes per square meter | 0.1 |
| Total GHG Emissions Intensity (By Employee) | tonnes per person | 0.87 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Hazardous Waste | tonnes | 1.01 |
| Total Hazardous Waste Intensity (By Area) | kilograms per square meter | 0.012 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tonnes | 300.32 |
| Total Non-Hazardous Waste Intensity (By Area) | kilograms per square meter | 3.7 |
| Total Non-Hazardous Waste Intensity (By Employee) | kilograms per person | 49.88 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Energy Consumption Intensity (By Area) | MWh per square meter | 0.15 |
| Energy Consumption Intensity (By Employee) | MWh per person | 1.27 |
| Total Direct Energy Consumption | MWh | 2269.14 |
| Total Energy Consumption | MWh | 41635.41 |
| Total Indirect Energy Consumption | MWh | 39366.27 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption | tonnes | 369284.39 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | 2.4 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | people | 38119 |
| Number of Employees Aged Above 50 | people | 129 |
| Number of Employees Aged Below 30 | people | 71834 |
| Number of Employees in Mainland China | people | 110082 |
| Number of Female Employees | people | 44899 |
| Number of Full-time Employees | people | 107749 |
| Number of General Employees | people | 109998 |
| Number of Male Employees | people | 65183 |
| Number of New Employees (On-campus Recruitment) | people | 537 |
| Number of Senior Management Employees | people | 84 |
| Number of Total Employees | people | 110082 |
| Percentage of Employees Aged 30-50 | percent | 34.63 |
| Percentage of Employees Aged Above 50 | percent | 0.12 |
| Percentage of Employees Aged Below 30 | percent | 65.26 |
| Percentage of Employees in Mainland China | percent | 100 |
| Percentage of Female Employees | percent | 40.78 |
| Percentage of Male Employees | percent | 59.22 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 17.28 |
| Turnover Rate of Employees Aged Above 50 | % | 21.34 |
| Turnover Rate of Employees Aged Below 30 | % | 38.67 |
| Turnover Rate of Employees in Mainland China | % | 32.62 |
| Turnover Rate of Female Employees | % | 34.23 |
| Turnover Rate of Male Employees | % | 31.47 |
| Turnover Rate of Total Employees | % | 32.62 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2019 | 2020 |
|---|---|---|---|
| Number of Work-related Fatalities | 1 | 2 | |
| Work-related Fatalities Rate | % | 0.001 | 0.002 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 7601 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 98 |
| Percentage of Trained Female Employees | % | 98.08 |
| Percentage of Trained General Employees | % | 98.51 |
| Percentage of Trained Male Employees | % | 98.62 |
| Percentage of Trained Senior Management | % | 96.68 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | hours | 39.56 |
| Average Training Hours (General Staff) | hours | 40.89 |
| Average Training Hours (Male) | hours | 40.98 |
| Average Training Hours (Senior Management) | hours | 34.63 |
| Total Training Hours | hours | 1130000 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Mainland China | 5869 | |
| Number of Total Suppliers | 5869 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Complaints Handling Rate | percent | 84 |
| Satisfaction Rate of Customer Complaint Handling | percent | 80 |
| Total Number of Customer Complaints | complaints | 320929 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Accumulative Number of Patents Granted | ||
| Number of Patents Granted | 374 | |
| Number of Trademark Applications | 7058 | |
| Number of Trademark Registrations | 2248 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Concluded Corruption Lawsuits | 1 | |
| Number of Corruption Litigation | 1 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 99 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Directors and Management Attendance for Anti-corruption Training | directors | 1200 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | employees |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Public Welfare Donations | RMB | 10000 |
| Total Social Investment | RMB | 10000 |