Environmental, Social and Governance Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Energy Indirect GHG emissions (Scope 2) | tonnes of CO2-e | 17099 | 20685 | 14 |
| GHG emission intensity | tonnes of CO2-e/m2 | 0.0055 | 0.0031 | 14 |
| Total GHG emission | tonnes of CO2-e | 17099 | 20685 | 14 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste generated - Waste generated | tonnes | 5 | 5.5 | 15 |
| Non-hazardous waste generated - Waste generated intensity | tonnes/m² | 0.000002 | 0.000001 | 15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Energy consumption intensity | MWh/m² | 0.0061 | 0.0035 | 17 |
| Purchased electricity | MWh | 18969 | 22948 | 17 |
| Total energy consumption | MWh | 18969 | 22948 | 17 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Water consumption | m³ | 488895 | 493544 | 17 |
| Water consumption intensity | m³/m² | 0.16 | 0.07 | 17 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employee age group breakdown - Age 30 or below | % | 62 | 69 | 23 |
| Employee age group breakdown - Age 31-40 | % | 25 | 20 | 23 |
| Employee age group breakdown - Age 41-50 | % | 12 | 10 | 23 |
| Employee age group breakdown - Age 51 or above | % | 1 | 1 | 23 |
| Employee employment position breakdown - General | % | 78 | 90 | 23 |
| Employee employment position breakdown - Middle management | % | 21 | 9 | 23 |
| Employee employment position breakdown - Senior management | % | 1 | 1 | 23 |
| Employee gender breakdown - Female | % | 62 | 53 | 23 |
| Employee gender breakdown - Male | % | 38 | 47 | 23 |
| Employee geographical region breakdown - The PRC | % | 100 | 100 | 23 |
| Expansion of portfolio of properties under management during the Reporting Period | % | 112.9 | 5 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group: Age 30 or below | % | 10 | 12 | 24 |
| Employee turnover rate by age group: Age 31-40 | % | 13 | 18 | 24 |
| Employee turnover rate by age group: Age 41-50 | % | 10 | 15 | 24 |
| Employee turnover rate by gender: Female | % | 11 | 11 | 24 |
| Employee turnover rate by gender: Male | % | 10 | 15 | 24 |
| Employee turnover rate by geographical region: The PRC | % | 11 | 13 | 24 |
| Employee turnover rate: Overall | % | 11 | 13 | 24 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of work injury cases | cases | 9 | 26 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | days | 40 | 26 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Composition breakdown of trained employees by employment position, General | % | 81 | 78 | 29 |
| Composition breakdown of trained employees by employment position, Middle management | % | 18 | 21 | 29 |
| Composition breakdown of trained employees by employment position, Senior management | % | 1 | 1 | 29 |
| Composition breakdown of trained employees by gender, Female | % | 54 | 53 | 29 |
| Composition breakdown of trained employees by gender, Male | % | 46 | 47 | 29 |
| Proportion of trained employees, Female | % | 93 | 75 | 29 |
| Proportion of trained employees, General | % | 88 | 66 | 29 |
| Proportion of trained employees, Male | % | 69 | 70 | 29 |
| Proportion of trained employees, Middle management | % | 77 | 100 | 29 |
| Proportion of trained employees, Overall | % | 93 | 72 | 29 |
| Proportion of trained employees, Senior management | % | 80 | 86 | 29 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee by employment position: General | hours/employee | 45.6 | 22.2 | 30 |
| Average training hours completed per employee by employment position: Middle management | hours/employee | 23 | 46 | 30 |
| Average training hours completed per employee by employment position: Senior management | hours/employee | 17.5 | 16 | 30 |
| Average training hours completed per employee by gender: Female | hours/employee | 24.4 | 31.5 | 30 |
| Average training hours completed per employee by gender: Male | hours/employee | 17.8 | 26.4 | 30 |
| Average training hours completed per employee: Overall | hours/employee | 20.4 | 28.6 | 30 |
| Average training hours completed per trained employee (Directors and Senior management) | hours | 6.2 | 6 | 37 |
| Average training hours completed per trained employee (General) | hours | 2 | 3 | 37 |
| Average training hours completed per trained employee (Middle management) | hours | 4 | 4 | 37 |
| Average training hours completed per trained employee (Overall) | hours | 2.5 | 3.3 | 37 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Portfolio of properties under management (gross floor area) | million sq.m. | 3.1 | 6.6 | 5 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Customer satisfaction survey score for apartments | marks | 87 | 33 | |
| Customer satisfaction survey score for office buildings | marks | 99 | 33 | |
| Number of complaints related to property management services | complaints | 2 | 1 | 33 |
| Number of service requests responded to | requests | 127722 | 33 | |
| Number of service requests satisfactorily resolved | requests | 122203 | 33 | |
| Service request completion rate | % | 95.7 | 33 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Directors and Senior management trained (anti-corruption) | employees | 13 | 14 | 37 |
| General staff trained (anti-corruption) | employees | 225 | 286 | 37 |
| Middle management trained (anti-corruption) | employees | 46 | 55 | 37 |
| Percentage of Directors and Senior management trained (anti-corruption) | % | 5 | 4 | 37 |
| Percentage of General staff trained (anti-corruption) | % | 79 | 81 | 37 |
| Percentage of Middle management trained (anti-corruption) | % | 16 | 15 | 37 |
| Percentage of staff who received anti-corruption training | % | 72 | 70 | 37 |
| Total employees trained (anti-corruption) | employees | 284 | 355 | 37 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Ranking in China Top 100 Property Management Service Companies (as published by CIA) | 60 | 49 | 5 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | tonnes of CO2-e | 17099 | 20685 |
| Total GHG Emissions | tonnes of CO2-e | 17099 | 20685 |
| Total GHG Emissions Intensity (By Area) | tonnes of CO2-e/m2 | 0.0055 | 0.0031 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/m² | 0.000002 | 0.000001 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Target GHG Emissions Reduction Percentage Compared to Last Year | % |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/m² | 0.0061 | 0.0035 |
| Purchased Electricity | MWh | 18969 | 22948 |
| Total Energy Consumption | MWh | 18969 | 22948 |
| Total Indirect Energy Consumption | MWh | 18969 | 22948 |
| Total Purchased Energy | MWh | 18969 | 22948 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Water Consumption | m³ | 488895 | 493544 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Percentage of Employees Aged 30-50 | % | 37 | 30 |
| Percentage of Employees Aged Above 50 | % | 1 | 1 |
| Percentage of Employees Aged Below 30 | % | 62 | 69 |
| Percentage of Employees in Mainland China | % | 100 | 100 |
| Percentage of Female Employees | % | 62 | 53 |
| Percentage of General Employees | % | 78 | 90 |
| Percentage of Male Employees | % | 38 | 47 |
| Percentage of Middle Management Employees | % | 21 | 9 |
| Percentage of Senior Management Employees | % | 1 | 1 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 13 | 18 |
| Turnover Rate of Employees Aged Below 30 | % | 10 | 12 |
| Turnover Rate of Female Employees | % | 11 | 11 |
| Turnover Rate of Male Employees | % | 10 | 15 |
| Turnover Rate of Total Employees | % | 11 | 13 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 40 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Percentage of Employees Trained | % | 93 | 72 |
| Percentage of Trained Female Employees | % | 54 | 53 |
| Percentage of Trained General Employees | % | 81 | 78 |
| Percentage of Trained Male Employees | % | 46 | 47 |
| Percentage of Trained Middle Management | % | 18 | 21 |
| Percentage of Trained Senior Management | % | 1 | 1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Average Training Hours (Female) | hours/employee | 24.4 | 31.5 |
| Average Training Hours (General Staff) | hours/employee | 45.6 | 22.2 |
| Average Training Hours (Male) | hours/employee | 17.8 | 26.4 |
| Average Training Hours (Middle Management) | hours/employee | 23 | 46 |
| Average Training Hours (Senior Management) | hours/employee | 17.5 | 16 |
| Average Training Hours per Employee | hours/employee | 20.4 | 28.6 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Complaints Handling Rate | % | 95.7 | |
| Number of Products and Service Related Complaints | complaints | 2 | 1 |
| Total Number of Customer Complaints | complaints | 2 | 1 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 5 | 4 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 72 | 70 |
| Number of Directors and Management Attendance for Anti-corruption Training | employees | 13 | 14 |
| Number of General Employees Attendance for Anti-corruption Training | employees | 225 | 286 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | employees | 284 | 355 |