HARBIN BANK CO., LTD. 2021 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Contribution to energy saving and emission reduction: sulphur dioxide reduced | tonnes | 31.82 | 34 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Carbon dioxide emissions reduced by Harbin Bank Consumer Finance | kWh, tonnes | 148.5 | 38 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Sewage discharge (cubic metres) | cubic metres | 39743 | 35610 | 31520 | 39 |
| Sewage discharge (cubic metres) - Harbin Branch | cubic metres | 4057 | 3813.33 | 3849.99 | 39 |
| Toner cartridges used (pieces) | pieces | 149 | 175 | 232 | 39 |
| Toner cartridges used (pieces) - Harbin Branch | pieces | 22 | 24 | 44 | 39 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Carbon emission reduction by Harbin Bank Consumer Finance through cloud adoption | tonnes | 309 | 38 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Paper saved by Harbin Bank Consumer Finance through digital contracts and certification | million sheets | 380 | 38 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Gasoline consumption (litres) | litres | 37362 | 26824 | 28278 | 39 |
| Gasoline consumption (litres) - Harbin Branch | litres | 4730 | 7248.99 | 8127.27 | 39 |
| Investment in electricity, heat, gas and water production and supply (Harbin Bank Financial Leasing) | RMB100 million | 43.37 | 65.323 | 55.68 | 36 |
| Natural gas consumption (cubic metres) | cubic metres | 115760 | 96865 | 50156 | 39 |
| Natural gas consumption (cubic metres) - Harbin Branch | cubic metres | 25710.7 | 11981.7 | 14043.65 | 39 |
| Natural gas consumption decline at head office | cubic meters | 46700 | 37 | ||
| Natural gas consumption decline percentage at head office | percent | 48.2 | 37 | ||
| Percentage of green credit balance | % | 0.91 | 0.94 | 0.74 | 34 |
| Physical servers reduced by Harbin Bank Consumer Finance through cloud adoption | 104 | 38 | |||
| Power consumption (kWh) | kWh | 6885400 | 6746360 | 7204280 | 39 |
| Power consumption (kWh) - Harbin Branch | kWh | 1130276 | 893030 | 841440 | 39 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Water consumption (tonnes) | tonnes | 50554 | 35610 | 31520 | 39 |
| Water consumption (tonnes) - Harbin Branch | tonnes | 7898.98 | 3937.97 | 4045.65 | 39 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Contribution to energy saving and emission reduction: standard coal saved | tonnes | 89790.84 | 34 |
| Electricity saved by Harbin Bank Consumer Finance through cloud adoption | kWh | 312000 | 38 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Contribution to energy saving and emission reduction: water saved | tonnes | 750067.93 | 34 |
| Water consumption reduction (sewage discharge) at head office | tons | 4090 | 37 |
| Water consumption reduction percentage (sewage discharge) at head office | percent | 11.5 | 37 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Office paper consumption (tonnes) | tonnes | 12.63 | 8.96 | 13.11 | 39 |
| Office paper consumption (tonnes) - Harbin Branch | tonnes | 16.53 | 8.25 | 10.17 | 39 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Investment in water conservancy, environment and public facilities management (Harbin Bank Financial Leasing) | RMB100 million | 31.03 | 21.05 | 14.48 | 36 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average return on equity | % | 0.55 | 17 | ||
| Average return on total assets | % | 0.06 | 17 | ||
| Branches (Physical outlets) | outlets | 17 | 17 | 17 | 57 |
| Business Department of Chongqing Branch – Top 1000 Demonstration Units for Civilized and Standardised Service of Outlets in Banking Industry | award | 1 | 79 | ||
| Employees covered by social insurance (pension, medical, work-related injury, unemployment and maternity insurance) | percent | 100 | 43 | ||
| General meetings and class meetings of shareholders (No.) | 3 | 4 | 4 | 71 | |
| Headquarters business department (Physical outlets) | outlets | 1 | 1 | 1 | 57 |
| Number of employee representative meetings convened by trade union | 2 | 47 | |||
| Number of employee representative supervisors elected by trade union | 3 | 47 | |||
| Number of employees achieving promotion in rank or salary during the year | employees | 1980 | 44 | ||
| Number of outdoor workers provided with warm service at Dingxiang Refreshment Station since establishment | workers | 200 | 64 | ||
| Number of proposals considered by trade union | 10 | 47 | |||
| Proportion of female management staff | % | 51.78 | 17 | ||
| Proportion of female staff | % | 57.28 | 17 | ||
| Total assets | RMB million, billion RMB | 645046.2 | 15, 17 | ||
| Total loans and advances to customers | billion RMB | 294.3592 | 15 | ||
| Total loans and advances to customers of Harbin Bank (Group) | billion RMB | 349.3512 | 9 | ||
| Total loans in Heilongjiang region | billion RMB | 1512 | 10, 55 | ||
| Total loans in Northeast China regions | billion RMB | 840 | 55 | ||
| Total loans in Northeast region | billion RMB | 840 | 10 | ||
| Total number of employees between 35 and 45 | person | 2683 | 45 | ||
| Total number of employees over 45 | person | 1074 | 45 | ||
| Total number of employees under 35 | person | 3153 | 45 | ||
| Total number of operational management employees | person | 270 | 45 | ||
| Total number of operational management employees, females | person | 109 | 45 | ||
| Total number of primary management employees | person | 1092 | 45 | ||
| Total number of primary management employees, females | person | 600 | 45 | ||
| Total number of professional employees | person | 5537 | 45 | ||
| Total number of regular employees, females | person | 3958 | 45 | ||
| Total number of regular employees, males | person | 2952 | 45 | ||
| Total number of senior management employees | person | 11 | 45 | ||
| Total number of senior management employees, females | person | 2 | 45 | ||
| Total operating income of Harbin Bank (Group) | billion RMB | 7.3559 | 9 | ||
| Total personal loans | RMB100 million | 1190.839 | 1201.743 | 1327.501 | 56 |
| Total staff | Person | 6910 | 17 | ||
| Year-on-year increase in total assets of Harbin Bank Consumer Finance | % | 19.88 | 38 | ||
| total assets | billion RMB | 8645.0462 | 50 | ||
| total loans and advances to customers | billion RMB | 2439.2582 | 50 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Operating income | RMB million | 12319.5 | 17 |
| Staff turnover rate by age group - 35 to 45 | % | 1.02 | 46 |
| Staff turnover rate by age group - Over 45 | % | 0.23 | 46 |
| Staff turnover rate by age group - Under 35 | % | 2.26 | 46 |
| Staff turnover rate by gender - Female staff | % | 1.78 | 46 |
| Staff turnover rate by gender - Male staff | % | 1.74 | 46 |
| operating income | billion RMB | 213.159 | 50 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Days of absence due to work injuries | days | 79 | 46 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employees covered by pandemic prevention and control policies | percent | 100 | 43 |
| Supplementary pension insurance officially paid and operated | October 2021 | 44 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Aggregate training sessions (attendance/person) for departments of the head office | attendance/person | 8955 | 45 | ||
| Aggregate training sessions for departments of the head office | attendance | 200 | 45 | ||
| Internal training sessions arranged (excluding subsidiaries) | sessions | 480 | 44 | ||
| Internal training sessions for departments of the head office | attendance | 151 | 45 | ||
| Training completion rate | 100% | 44 | |||
| Training coverage rate | 100% | 44 | |||
| Training for Directors and Supervisors (No.) | 1 | 3 | 10 | 71 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| External training sessions for departments of the head office | attendance | 49 | 45 |
| External training sessions for selected staff (excluding subsidiaries) | sessions | 49 | 44 |
| Total training hours accumulated | hours | 2850 | 44 |
| Total training sessions arranged (excluding subsidiaries) | sessions | 529 | 44 |
| Training hours per capita - Junior management staff (Branches) | hours/person | 24.8 | 46 |
| Training hours per capita - Junior management staff (Head office) | hours/person | 30.7 | 46 |
| Training hours per capita - Operating management staff (Branches) | hours/person | 21.7 | 46 |
| Training hours per capita - Operating management staff (Head office) | hours/person | 25.4 | 46 |
| Training hours per capita - Professional staff (Branches) | hours/person | 25.2 | 46 |
| Training hours per capita - Professional staff (Head office) | hours/person | 35.5 | 46 |
| Training hours per capita - Senior management staff (Head office) | hours/person | 22.3 | 46 |
| Training hours per capita by gender - Female staff | hours/person | 30.3 | 46 |
| Training hours per capita by gender - Male staff | hours/person | 25.7 | 46 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Accumulated small enterprises supporting re-lending extended for the whole year | million RMB | 3464 | 55 | ||
| Amount of business processed by CIPS clearing bank | billion RMB | 74.5 | 26 | ||
| Amount of business processed by Sino-Russia settlement center in Free Trade Zone | billion RMB | 3.1 | 26 | ||
| Balance of agricultural loans | RMB million | 32815 | 17 | ||
| Balance of agricultural loans granted by the Bank | million RMB | 32815 | 28 | ||
| Balance of agricultural loans to farmers | million RMB | 15024.4 | 28 | ||
| Balance of agricultural machinery leasing business for farmers | million RMB | 1500 | 28 | ||
| Balance of corporate loans of the Bank in Heilongjiang Province’s information transmission, software and information technology services and technology research and technology services industries | million RMB | 350 | 35 | ||
| Balance of inclusive small and micro loans | million RMB | 19481.95 | 55 | ||
| Balance of loans to customers | RMB million | 294359.2 | 17 | ||
| Balance of loans to small enterprise owners | million RMB | 3810.1 | 55 | ||
| Balance of loans to small enterprises | million RMB | 64025.6 | 55 | ||
| Balance of microcredit loans | RMB100 million, million RMB | 1758.417 | 1791.206 | 196775.7 | 55, 56 |
| Balance on loans to existing corporate customers in Harbin New District | billion RMB | 8 | 26 | ||
| Combined proportion of loans in Heilongjiang and Northeast China regions to Bank's total loans | % | 65.2 | 55 | ||
| Green credit balance | RMB million, RMB100 million | 24.11 | 26.22 | 21.83 | 17, 34 |
| Green credit customers | unit | 24 | 21 | 47 | 34 |
| Microcredit balance | RMB million | 196775.7 | 17 | ||
| NPL ratio | % | 2.88 | 17 | ||
| National student loan distributed during the year | RMB million | 552 | 17 | ||
| Non-listed shares held by corporations (Domestic shares) | shares | 7908966550 | 73 | ||
| Non-listed shares held by corporations (Domestic shares) - percentage | 71.93% | 73 | |||
| Non-listed shares held by natural persons (Domestic shares) | shares | 63063003 | 73 | ||
| Non-listed shares held by natural persons (Domestic shares) - percentage | 0.57% | 73 | |||
| Number of Russian banks participating in CIPS directly through Harbin Bank | 12 | 26 | |||
| Number of outlets serving poor, remote and minority areas (outlet) | outlet | 21 | 19 | 19 | 53 |
| Number of rural banks set up in state-designated poverty-stricken counties (bank) | bank | 11 | 11 | 11 | 53 |
| Number of rural service outlets (outlet) | outlet | 47 | 59 | 60 | 53 |
| Overseas listed foreign shares (H shares) | shares | 3023570000 | 73 | ||
| Overseas listed foreign shares (H shares) - percentage | 27.50% | 73 | |||
| Proportion of total loans in Heilongjiang region to Bank's total loans | % | 51.6 | 55 | ||
| Proportion of total loans in Northeast China regions to Bank's total loans | % | 13.6 | 55 | ||
| Sub-branches (Physical outlets) | outlets | 282 | 292 | 292 | 57 |
| Sub-branches of village and township banks | 41 | 46 | 47 | 57 | |
| Total customer deposits | billion RMB | 501.7512 | 15 | ||
| Total investment during the reporting period (Harbin Bank Financial Leasing) | RMB100 million | 108.58 | 113.34 | 102.73 | 36 |
| Year-on-year increase in balance of corporate loans in technology services industries | % | 20 | 35 | ||
| Year-on-year increase in balance of inclusive small and micro loans | million RMB | 2709 | 55 | ||
| Year-on-year increase in combined proportion of loans in Heilongjiang and Northeast China regions | percentage points | 7 | 55 | ||
| total customer deposits | billion RMB | 5071.7512 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| ATMs (Self-service banking) | machines | 310 | 269 | 265 | 57 |
| Annual User Experience Award in the 4th (2021) China Financial Annual Brand Case Competition | award | 1 | 79 | ||
| Annual balance of agricultural machinery leasing business | million RMB | 1900 | 28 | ||
| Clients of village and township banking services | Account | 641078 | 17 | ||
| Corporate internet banking customers ('000) | thousand | 9.38 | 9.8 | 10.35 | 58 |
| Mobile channel business replacement rate | percent | 73 | 37 | ||
| Multi-media enquiry machines (Self-service banking) | machines | 87 | 87 | 87 | 57 |
| Non-cash super counters | 130 | 212 | 217 | 57 | |
| Number of WeChat banking followers ('000) | thousand | 254.74 | 309.89 | 362.4 | 58 |
| Number of credit card business complaints processed | complaints | 1183 | 59 | ||
| Number of credit card centre calls handled | calls | 1900000 | 59 | ||
| Number of customer complaints processed | complaints | 1958 | 59 | ||
| Number of customer service calls handled | calls | 2460000 | 59 | ||
| Number of customers served by the rural banks (account) | account | 596820 | 640178 | 641078 | 53 |
| Number of general business complaints processed | complaints | 1297 | 59 | ||
| Number of phone banking users ('000) | thousand | 194.31 | 268.65 | 319.86 | 58 |
| Number of proposals and reports considered by Consumer Rights Protection Committee | proposals/reports | 5 | 59 | ||
| Percentage of complaints settled | % | 100 | 59 | ||
| Percentage of total loans to customers (microcredit loans) | % | 62.7 | 63.8 | 66.8 | 56 |
| Personal internet banking customers ('000) | thousand | 307.88 | 382.86 | 433.09 | 58 |
| Problems handled by Harbin Bank Consumer Finance through smart customer service | 100000 | 38 | |||
| Proportion of microcredit loans to Bank's total loans | % | 66.8 | 55 | ||
| Total number of online banking customers ('000) | thousand | 317.62 | 392.66 | 443.44 | 58 |
| Total of telephone banking services ('000) | thousand | 451.65 | 423 | 436 | 58 |
| Total value of loans granted to customers in Harbin New District | billion RMB | 2 | 26 | ||
| Unbounded cards issued | cards | 50000 | 35 | ||
| Year-on-year increase in customer complaints processed | % | 12.21 | 59 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Card issuance machines (Self-service banking) | machines | 218 | 236 | 249 | 57 |
| China Financial Gold Medal List • Golden Dragon Award – Best Cross-Border Payment Innovation Award for Small and Medium-sized Banks | award | 1 | 79 | ||
| Golden Reputation Award – Outstanding Innovative Financial Product Award | award | 1 | 79 | ||
| Total number of shares | shares | 10996599553 | 72, 73 | ||
| Total number of shares - percentage | 100% | 73 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| BCDMs (Self-service banking) | machines | 472 | 478 | 484 | 57 |
| Golden Bridge Award – Most Valuable Commercial Bank | award | 1 | 79 | ||
| Smart cabinets | 15 | 15 | 15 | 57 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Bank's agricultural loan amount | billion RMB | 832.815 | 10 | ||
| CRS III for social security cards | 53 | 57 | |||
| China Digital Finance List – Best Personal Mobile Banking Award | award | 1 | 79 | ||
| Electronic channel business replacement rate | percent | 97 | 37 | ||
| Number of Consumer Rights Protection Committee meetings held | meetings | 3 | 59 | ||
| Replacement rate of business transactions through electronic banking | % | 97 | 17 | ||
| Replacement rate of business transactions through electronic banking (%) | % | 93 | 95 | 97 | 58 |
| Replacement rate of business transactions through mobile banking (%) | % | 61 | 67 | 73 | 58 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 12.54 | 17 | ||
| Controlling village and township banks | 32 | 32 | 32 | 57 | |
| Provision coverage ratio | % | 162.45 | 17 | ||
| Total international settlement volume in Free Trade Zone | billion RMB | 2 | 26 | ||
| Total tax | RMB million | 2781.3 | 17 | ||
| Total tax amount of Harbin Bank (Group) | billion RMB | 2.7813 | 9 | ||
| capital adequacy ratio | % | 12.54 | 50 | ||
| tier-1 capital adequacy ratio | % | 11.33 | 50 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Meeting of the Board of Directors (No.) | 10 | 10 | 13 | 71 | |
| Meeting of the Board of Supervisors (No.) | 7 | 6 | 10 | 71 | |
| Meetings of the special committees under the Board of Directors (No.) | 31 | 32 | 30 | 71 | |
| Meetings of the special committees under the Board of Supervisors (No.) | 7 | 9 | 11 | 71 | |
| Number of major proposals and reports considered and approved at meetings | proposals and reports | 340 | 70 | ||
| Surveys and visits arranged by the Board of Directors for independent directors (No.) | 4 | 2 | 4 | 71 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Accumulated number of underprivileged students served | ten thousand | 31.61 | 54 | ||
| Branch-level financial service centre for small enterprises | 1 | 1 | 1 | 57 | |
| Excellent Cases of Financial Services for Micro, Small and Medium-Sized Enterprises | award | 1 | 79 | ||
| Excellent Group Award for News Communication | award | 1 | 79 | ||
| Inclusive Finance Business Bank Award of the 21st Century Financial Competitiveness List | award | 1 | 79 | ||
| Investment in 'Black Soil Loan' | billion RMB | 4.5 | 35 | ||
| Loan balance of the rural banks (RMB,000) | RMB,000 | 1350219 | 1378480 | 1259578 | 53 |
| Loan to farmers | billion RMB | 185 | 10 | ||
| Number of agencies under Happy Community Programme | agencies | 73 | 62 | ||
| Number of agricultural integrity customers selected during Chinese Farmers' Harvest Festival Customer's Story Telling | 445 | 29 | |||
| Number of branches and rural business outlets involved in Happy Community Programme | branches and rural business outlets | 253 | 62 | ||
| Number of celebratory events held by county-level branches during Chinese Farmers' Harvest Festival Customer's Story Telling | >100 | 29 | |||
| Number of charity projects | 120 | 11 | |||
| Number of cities where Happy Community Programme operates | cities | 18 | 62 | ||
| Number of cities with charity projects | 18 | 11 | |||
| Number of important meetings arranged and held by the Company | meetings | 68 | 70 | ||
| Number of online and offline activities carried out under Happy Community Programme | activities | 1200 | 62 | ||
| Number of participants in charity projects | 500000 | 11 | |||
| Outstanding Retail Bank Award of the 19th China Finance Billboard | award | 1 | 79 | ||
| Outstanding government education loans | million | 1960 | 54 | ||
| Ranking in Brand Finance Global 500 2021 | st | 261 | 15 | ||
| Ranking in China Banking Association '2021 China Banking Top 100 List' | th | 34 | 15 | ||
| Ranking in The Banker 'Top 1000 World Banks 2021' | th | 204 | 15 | ||
| Responsible Bank for Rural Revitalization Award Award by the 19th China Finance Billboard | award | 1 | 79 | ||
| Small and Medium-sized Bank with the Most Outstanding Asset Management Business Award of the 4rd Iron-horse Award for Small and Medium-sized Banks | award | 1 | 79 | ||
| The 6th Golden Tangerine Awards of Time Finance – Technology-empowered Financial Institutions Award | award | 1 | 79 | ||
| The Financial Industry Selection by Caijing.com.cn: Financial Services Banking Award for the Belt and Road Initiative | award | 1 | 79 | ||
| The Intelligent Upgrading Project of Mobile Banking – Outstanding Achievement Award in Shining Star Project of Banking Digital Transformation | award | 1 | 79 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Accumulated amount of government education loans granted | million | 5371 | 54 | ||
| Amount of government education loans granted in the year | million | 552 | 54 | ||
| Bank employees participation in voluntary services (cumulative days) | days | 13700 | 66 | ||
| Books donated to Leye Primary School on World Book Day | books | more than 200 | 65 | ||
| Community investment fund (RMB) | million | 26 | 11 | ||
| Distribution of the balance of microcredit loans (Corporate loans to small enterprises) | RMB100 million | 593.578 | 589.463 | 640.256 | 56 |
| Distribution of the balance of microcredit loans (Personal loans) | RMB100 million | 1190.839 | 1201.743 | 1327.501 | 56 |
| Distribution of the balance of personal loans (Loans to farmers) | RMB100 million | 128.877 | 151.479 | 150.024 | 56 |
| Distribution of the balance of personal loans (Loans to small enterprise owners) | RMB100 million | 383.6 | 368.801 | 381.016 | 56 |
| Distribution of the balance of personal loans (Personal consumption loans) | RMB100 million | 669.362 | 681.463 | 796.461 | 56 |
| Investment in agriculture sector (Harbin Bank Financial Leasing) | RMB100 million | 9.08 | 14.658 | 21.13 | 36 |
| Number of Harbin Bank staff participating in Happy Community Programme in 2021 | staff | 1600 | 62 | ||
| Number of communities covered by Happy Community Programme | communities | 400 | 62 | ||
| Number of people benefiting from Happy Community Programme in 2021 | people | 100000 | 62 | ||
| Number of social volunteers participating in Happy Community Programme in 2021 | volunteers | 5700 | 62 | ||
| Number of umbrellas and canvas bags freely provided at Dingxiang Refreshment Station since establishment | umbrellas and canvas bags | 100 | 64 | ||
| Number of underprivileged students having signed the contracts in the year | 25000 | 54 | |||
| Number of volunteers in charity projects | 20000 | 11 | |||
| Percentage of balance of microcredit loans (personal loans) | % | 66.74 | 67.09 | 67.5 | 56 |
| Subtotal of green finance investment (Harbin Bank Financial Leasing) | RMB100 million | 83.48 | 88.941 | 91.29 | 36 |
| Targeted poverty alleviation loans (current balance) | RMB million | 383 | 17 | ||
| Total charity donation | RMB'0000 | 1733.59 | 17 | ||
| Total expenditure on social charity initiatives | million RMB | 17.3359 | 62 | ||
| core tier-1 capital adequacy ratio | % | 9.28 | 50 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| SOâ‚“ Emissions | tonnes | 31.82 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total GHG Emissions | tonnes | 148.5 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | pieces | 171 | 199 | 276 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tonnes | 309 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Gasoline Consumption | litres | 37362 | 26824 | 28278 |
| Natural Gas Consumption | cubic metres | 115760 | 96865 | 50156 |
| Purchased Electricity | kWh | 6885400 | 6746360 | 7204280 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Water Consumption | tonnes | 50554 | 35610 | 31520 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh | 312000 |
| Energy Consumption Reduction Compared to Last Year | tonnes of standard coal | 89790.84 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption Reduction Compared to Last Year | tons | 4090 |
| Water Consumption Reduction Percentage Compared to Last Year | percent | 11.5 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | tonnes | 29.16 | 17.21 | 23.28 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB100 million | 31.03 | 21.05 | 14.48 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | person | 2683 |
| Number of Employees Aged Above 50 | person | 1074 |
| Number of Employees Aged Below 30 | person | 3153 |
| Number of Female Employees | person | 3958 |
| Number of Female Employees Aged 30-50 | person | None |
| Number of Female Employees Aged Above 50 | person | None |
| Number of Female Employees Aged Below 30 | person | None |
| Number of General Employees | person | 5537 |
| Number of General Employees (Female) | person | 3958 |
| Number of General Employees (Male) | person | 1579 |
| Number of Junior Management Employees | person | 1092 |
| Number of Junior Management Employees (Female) | person | 600 |
| Number of Junior Management Employees (Male) | person | 492 |
| Number of Male Employees | person | 2952 |
| Number of Male Employees Aged 30-50 | person | None |
| Number of Male Employees Aged Above 50 | person | None |
| Number of Male Employees Aged Below 30 | person | None |
| Number of Senior Management Employees | person | 11 |
| Number of Senior Management Employees (Female) | person | 2 |
| Number of Senior Management Employees (Male) | person | 9 |
| Number of Total Employees | person | 6910 |
| Percentage of Female Employees | % | 57.28 |
| Percentage of General Employees | % | 80.13 |
| Percentage of Junior Management Employees | % | 15.8 |
| Percentage of Male Employees | % | 42.72 |
| Percentage of Senior Management Employees | % | 0.16 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Female Employees | % | 1.78 |
| Turnover Rate of Male Employees | % | 1.74 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 79 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Health Check Coverage for Employees | percent | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | hours/person | 30.3 |
| Average Training Hours (Male) | hours/person | 25.7 |
| Average Training Hours (Operational Employees) | hours/person | 21.7 |
| Average Training Hours (Senior Management) | hours/person | 22.3 |
| Total Training Hours | hours | 2850 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Complaint Growth Rate | % | 12.21 |
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | complaints | 1958 |
| Number of Products and Service Related Complaints | complaints | 1297 |
| Total Number of Customer Complaints | complaints | 1958 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Number of People Participated in Ethical Standards and Anti-corruption Training | people |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Investment in Education Donation | million | 552 |
| Investment in Targeted Poverty Alleviation | RMB million | 383 |
| Number of Employees Participating in Volunteer Activities | staff | 1600 |
| Number of Registered Volunteers | 20000 | |
| Total Cash Donations | million RMB | 17.3359 |
| Total Public Welfare Donations | million RMB | 17.3359 |
| Total Social Investment | million RMB | 26 |
| Total Volunteer Service Hours | days | 13700 |