2021 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| GHG emission density | Ton/RMB million of revenue | 0.15 | 0.1 | 0.12 | 32 |
| GHG emissions (Scope 1) | Ton | 5974.52 | 5149.42 | 9029.28 | 32 |
| Scope 1 GHG emissions | Ton | 44.28 | 227.99 | 69.47 | 32 |
| Scope 2 GHG emissions | Ton | 552.64 | 424.43 | 8868.81 | 32 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste produced | Kg | 455.43 | 959.19 | 1861.29 | 32 |
| Intensity of hazardous waste | Kg/RMB million of revenue | 0.01 | 0.01 | 0.03 | 32 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Intensity of non-hazardous waste | Ton/RMB million of revenue | 0.001 | 0.016 | 19.46 | 32 |
| Non-hazardous waste produced | Ton | 43.5 | 84.71 | 1548440.66 | 32 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Direct energy consumption | kWh in '000s | 2112.7 | 1041.84 | 317.46 | 32 |
| Energy consumption in total | kWh in '000s | 8545.89 | 6736.43 | 15759.1 | 32 |
| Indirect energy consumption | kWh in '000s | 6633.19 | 5694.49 | 15841.64 | 32 |
| Intensity of energy consumption | kWh in '000s/RMB million of revenue | 0.21 | 0.13 | 0.21 | 32 |
| Natural gas consumption | m³ | 201986 | 105445.32 | 32130 | 32 |
| Purchased electricity | kWh in '000s | 6633.19 | 5694.49 | 15841.64 | 32 |
| Purchased heat | GJ | 487.84 | 32 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Density of water consumption | m³/RMB million of revenue | 2.81 | 0.94 | 186.34 | 32 |
| Water consumption in total | m³ | 155988 | 49117 | 13726689.25 | 32 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Environmental protection | RMB'000 | 16 | 23 | 0.75 | 34 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of employees - Female | Person | 5596 | 6892 | 5999 | 33 |
| Number of employees - Full-time | Person | 14908 | 33 | ||
| Number of employees - Hong Kong, Macao, Taiwan and overseas | Person | 11 | 9 | 12 | 33 |
| Number of employees - Mainland China | Person | 14402 | 15243 | 14896 | 33 |
| Number of employees - Male | Person | 8817 | 9630 | 8909 | 33 |
| Number of employees aged 29 and below | Person | 6816 | 6737 | 6342 | 33 |
| Number of employees aged 30-49 | Person | 7423 | 8299 | 8368 | 33 |
| Number of employees aged 50 and above | Person | 174 | 216 | 268 | 33 |
| Total number of employees | Person | 14413 | 16522 | 14908 | 33 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 32 | 33 |
| Employee turnover rate - Female | % | 30.3 | 33 |
| Employee turnover rate - Hong Kong, Macao, Taiwan and overseas | % | 16.7 | 33 |
| Employee turnover rate - Mainland China | % | 32 | 33 |
| Employee turnover rate - Male | % | 33.1 | 33 |
| Employee turnover rate aged 29 and below | % | 30.4 | 33 |
| Employee turnover rate aged 30-49 | % | 33.9 | 33 |
| Employee turnover rate aged 50 and above | % | 7.1 | 33 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of work-related fatalities | Person | 1 | 33 |
| Rate of work-related fatalities | % | 0.007 | 33 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Total lost days due to work-related injuries | Day | 1566 | 2125 | 33 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Percentage of employees trained | % | 61.49 | 33 |
| Percentage of employees trained - Female | % | 64.75 | 33 |
| Percentage of employees trained - Grassroots employees | % | 82.55 | 33 |
| Percentage of employees trained - Male | % | 59.25 | 33 |
| Percentage of employees trained - Middle management | % | 15.56 | 33 |
| Percentage of employees trained - Senior management | % | 6.06 | 33 |
| Total employees trained | Person | 9167 | 33 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Average training hours of total workforce | Hour | 34.96 | 59.64 | 59.44 | 34 |
| Average training hours per employee - Female | Hour | 34.96 | 49.28 | 55.93 | 34 |
| Average training hours per employee - Grassroots employees | Hour | 37.66 | 59.3 | 60.39 | 34 |
| Average training hours per employee - Male | Hour | 34.96 | 65.53 | 61.8 | 34 |
| Average training hours per employee - Middle management | Hour | 16.27 | 64.14 | 56.32 | 34 |
| Average training hours per employee - Senior management | Hour | 27.27 | 22.48 | 26.72 | 34 |
| Total investment in training | RMB million | 11.63 | 34 |
Number of suppliers by geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers - Central China | unit | 962 | 705 | 568 | 34 |
| Number of suppliers - East China | unit | 3427 | 3111 | 2178 | 34 |
| Number of suppliers - Hong Kong, Macao, Taiwan, and overseas | unit | 7 | 34 | ||
| Number of suppliers - North China | unit | 964 | 1900 | 1376 | 34 |
| Number of suppliers - Northeast China | unit | 362 | 304 | 250 | 34 |
| Number of suppliers - South China | unit | 2200 | 1257 | 947 | 34 |
| Number of suppliers - Southwest China | unit | 1087 | 1572 | 1091 | 34 |
| Total number of suppliers | unit | 9008 | 8649 | 6410 | 34 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of complaints (products and service related) | unit | 22420 | 24400 | 34 |
| Overall satisfaction of customers | Score | 86 | 34 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Complaint closed rate | % | 99.44 | 34 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of brought and concluded legal cases regarding corrupt practices | Case | 3 | 3 | 4 | 34 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Anti-pandemic | RMB'000 | 9 | 34 | ||
| Community | RMB'000 | 36.11 | 3.85 | 33.33 | 34 |
| Education | RMB'000 | 69.31 | 1543.33 | 34 | |
| Other volunteer activities | RMB'000 | 181.17 | 121 | 65.18 | 34 |
| Targeted poverty alleviation | RMB'000 | 254.5 | 260.24 | 196.14 | 34 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of employees participating in public welfare/volunteer activities | Person/time | 316 | 237 | 255 | 34 |
| Total public welfare investment | RMB'000 | 537.89 | 417.39 | 1703.58 | 34 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton | 44.28 | 227.99 | 69.47 |
| Indirect Energy Emissions (Scope 2) | Ton | 552.64 | 424.43 | 8868.81 |
| Total GHG Emissions Intensity (By Revenue) | Ton/RMB million of revenue | 0.15 | 0.1 | 0.12 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Hazardous Waste | Kg | 455.43 | 959.19 | 1861.29 |
| Total Hazardous Waste Intensity (By Revenue) | Kg/RMB million of revenue | 0.01 | 0.01 | 0.03 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | Ton | 43.5 | 84.71 | 1548440.66 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Ton/RMB million of revenue | 0.001 | 0.016 | 19.46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | kWh in '000s/RMB million of revenue | 0.21 | 0.13 | 0.21 |
| Natural Gas Consumption | m³ | 201986 | 105445.32 | 32130 |
| Purchased Electricity | kWh in '000s | 6633.19 | 5694.49 | 15841.64 |
| Purchased Heating | GJ | 487.84 | ||
| Total Direct Energy Consumption | kWh in '000s | 2112.7 | 1041.84 | 317.46 |
| Total Energy Consumption | kWh in '000s | 8545.89 | 6736.43 | 15759.1 |
| Total Indirect Energy Consumption | kWh in '000s | 6633.19 | 5694.49 | 15841.64 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Water Consumption | m³ | 155988 | 49117 | 13726689.25 |
| Water Consumption Intensity (By Revenue) | m³/RMB million of revenue | 2.81 | 0.94 | 186.34 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB'000 | 16 | 23 | 0.75 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 7423 | 8299 | 8368 |
| Number of Employees Aged Above 50 | Person | 174 | 216 | 268 |
| Number of Employees Aged Below 30 | Person | 6816 | 6737 | 6342 |
| Number of Employees in Mainland China | Person | 14402 | 15243 | 14896 |
| Number of Employees in Overseas | Person | 11 | 9 | 12 |
| Number of Female Employees | Person | 5596 | 6892 | 5999 |
| Number of Full-time Employees | Person | 14908 | ||
| Number of Male Employees | Person | 8817 | 9630 | 8909 |
| Number of Total Employees | Person | 14413 | 16522 | 14908 |
| Percentage of Employees Aged 30-50 | Percent | 51.51 | 50.25 | 56.13 |
| Percentage of Employees Aged Above 50 | Percent | 1.21 | 1.31 | 1.8 |
| Percentage of Employees Aged Below 30 | Percent | 47.31 | 40.8 | 42.55 |
| Percentage of Employees in Mainland China | Percent | 99.92 | 92.26 | 99.92 |
| Percentage of Employees in Overseas | Percent | 0.08 | 0.05 | 0.08 |
| Percentage of Female Employees | Percent | 38.83 | 41.7 | 40.24 |
| Percentage of Male Employees | Percent | 61.17 | 58.3 | 59.76 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 33.9 |
| Turnover Rate of Employees Aged Above 50 | % | 7.1 |
| Turnover Rate of Employees Aged Below 30 | % | 30.4 |
| Turnover Rate of Employees in Hong Kong | % | 16.7 |
| Turnover Rate of Employees in Mainland China | % | 32 |
| Turnover Rate of Female Employees | % | 30.3 |
| Turnover Rate of Male Employees | % | 33.1 |
| Turnover Rate of Total Employees | % | 32 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Work-related Fatalities | Person | 1 |
| Work-related Fatalities Rate | % | 0.007 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 1566 | 2125 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 61.49 |
| Percentage of Trained Female Employees | % | 64.75 |
| Percentage of Trained General Employees | % | 82.55 |
| Percentage of Trained Male Employees | % | 59.25 |
| Percentage of Trained Middle Management | % | 15.56 |
| Percentage of Trained Senior Management | % | 6.06 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 34.96 | 49.28 | 55.93 |
| Average Training Hours (General Staff) | Hour | 37.66 | 59.3 | 60.39 |
| Average Training Hours (Male) | Hour | 34.96 | 65.53 | 61.8 |
| Average Training Hours (Middle Management) | Hour | 16.27 | 64.14 | 56.32 |
| Average Training Hours (Senior Management) | Hour | 27.27 | 22.48 | 26.72 |
| Average Training Hours per Employee | Hour | 34.96 | 59.64 | 59.44 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Suppliers in Central China | unit | 962 | 705 | 568 |
| Number of Suppliers in East China | unit | 3427 | 3111 | 2178 |
| Number of Suppliers in North China | unit | 964 | 1900 | 1376 |
| Number of Suppliers in Northeast China | unit | 362 | 304 | 250 |
| Number of Suppliers in South China | unit | 2200 | 1257 | 947 |
| Number of Suppliers in Southwest China | unit | 1087 | 1572 | 1091 |
| Number of Total Suppliers | unit | 9008 | 8649 | 6410 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Products and Service Related Complaints | unit | 22420 | 24400 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Concluded Corruption Lawsuits | Case | 3 | 3 | 4 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Social Investment | RMB'000 | 537.89 | 417.39 | 1703.58 |