Sustainability Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emissions (Scope 1 and 2) | '000 TCO2e | 1048 | 734 | 696 | 32 |
| Normalised Performance - Carbon Emission (Actual vs Expected) | 5%↓ | 19 | |||
| Total Carbon Emission | KT CO2e | 696 | 19 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste generated by operating hotels | tonnes | 223 | 22 | ||
| Hazardous waste properties reporting | 100 | 101 | 102 | 32 | |
| Total hazardous waste | Tonnes | 95.6 | 113.8 | 223 | 32 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Kitchen waste generated by hotels | thousand tonnes | 21.9 | 10.7 | 16.3 | 22 |
| Kitchen waste sent to landfill by hotels | thousand tonnes | 13.1 | 6.2 | 8 | 22 |
| Kitchen waste to landfill | 8.1 | 1.6 | 2.9 | 32 | |
| Non-hazardous waste diversion rate | 43% | 55% | 61% | 32 | |
| Non-hazardous waste diverted | '000 Tonnes | 21 | 14.5 | 20.6 | 32 |
| Non-hazardous waste diverted by hotels | thousand tonnes | 21 | 14.5 | 18.6 | 22 |
| Non-hazardous waste generated by hotels | thousand tonnes | 48.5 | 26.1 | 33.9 | 22 |
| Non-hazardous waste properties reporting | 100 | 101 | 102 | 32 | |
| Non-hazardous waste sent to landfill by hotels | thousand tonnes | 27.5 | 11.6 | 15.3 | 22 |
| Target reduction in single-use plastic purchased compared to 2019 baseline | percent | 50% | 22 | ||
| Total kitchen waste | 21.9 | 9.7 | 16.3 | 32 | |
| Total non-hazardous waste | '000 Tonnes | 48.5 | 26.1 | 33.9 | 32 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Kitchen waste diverted | 13.9 | 8.2 | 13.4 | 32 | |
| Kitchen waste diverted by hotels | thousand tonnes | 8.8 | 4.5 | 8.3 | 22 |
| Non-hazardous waste to landfill | '000 Tonnes | 27.5 | 11.6 | 13.3 | 32 |
| Overall diversion rate for non-hazardous waste | percent | 61% | 22 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Chilled water | GWh | 16.89 | 22.07 | 32 | |
| Coal | GWh | 0.55 | 0.61 | 32 | |
| Diesel | GWh | 91.36 | 85.9 | 32 | |
| Energy Mix - Chilled Water | GWh | 32.21 | 19 | ||
| Energy Mix - Coal | GWh | 0.61 | 19 | ||
| Energy Mix - Diesel | GWh | 85.9 | 19 | ||
| Energy Mix - Gasoline | GWh | 3.45 | 19 | ||
| Energy Mix - LPG | GWh | 22.07 | 19 | ||
| Energy Mix - Natural Gas | GWh | 360.7 | 19 | ||
| Energy Mix - Purchased Electricity | GWh | 878.82 | 19 | ||
| Energy Mix - Purchased Heat | GWh | 113.43 | 19 | ||
| Gasoline | GWh | 4.57 | 3.45 | 32 | |
| LPG | GWh | Not disclosed | 32.44 | 32.21 | 32 |
| Natural gas | GWh | 325.04 | 360.7 | 32 | |
| Normalised Performance - Energy (Actual vs Expected) | 5%↓ | 19 | |||
| Purchased electricity | GWh | 782.04 | 878.82 | 32 | |
| Purchased heat | GWh | 78.8 | 113.43 | 32 | |
| Total Energy | GWh | 1497 | 19 | ||
| Total energy consumption | GWh | 1952.9 | 1332 | 1497 | 32 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Normalised Performance - Water (Actual vs Expected) | 0% | 19 | |||
| Total Water | ML | 12639 | 19 | ||
| Total water consumption | Mega Litre (ML) | 18056 | 11780 | 12639 | 32 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Certified green buildings | 36 | 36 | 36 | 32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Employee Headcount 30–50 years | 25302 | 22842 | 20443 | 31 | |
| Employee Headcount Female | 19656 | 18225 | 16945 | 31 | |
| Employee Headcount Mainland China and Hong Kong SAR | 24416 | 23688 | 24592 | 31 | |
| Employee Headcount Male | 26783 | 24075 | 22072 | 31 | |
| Employee Headcount Over 50 years | 4982 | 5922 | 5794 | 31 | |
| Employee Headcount Rest of World | 22023 | 18612 | 14425 | 31 | |
| Employee Headcount Total | 46439 | 42300 | 39017 | 31 | |
| Employee Headcount Under 30 years | 16155 | 13536 | 12780 | 31 | |
| Junior managers (M1–M3) Female representation | 44% | 44% | 31 | ||
| New Hires | employees | 8934 | 15 | ||
| New Hires - 30-50 years | employees | 6626 | 15 | ||
| New Hires - Female | employees | 4529 | 15 | ||
| New Hires - Mainland China and Hong Kong SAR | employees | 7892 | 15 | ||
| New Hires - Male | employees | 4405 | 15 | ||
| New Hires - Over 50 years | employees | 400 | 15 | ||
| New Hires - Rest of World | employees | 1042 | 15 | ||
| New Hires - Under 30 years | employees | 2308 | 15 | ||
| New Hires 30–50 years | 4608 | 784 | 2308 | 31 | |
| New Hires Female | 5648 | 1791 | 4405 | 31 | |
| New Hires Mainland China and Hong Kong SAR | 7642 | 3284 | 7892 | 31 | |
| New Hires Male | 6729 | 1941 | 4529 | 31 | |
| New Hires Over 50 years | 464 | 112 | 400 | 31 | |
| New Hires Rest of World | 4735 | 448 | 1042 | 31 | |
| New Hires Total | 12377 | 3732 | 8934 | 31 | |
| New Hires Under 30 years | 7305 | 2836 | 6226 | 31 | |
| Occupational Health and Safety Full-time Equivalent (FTE) | 59064 | 43224 | 43106 | 31 | |
| PWD representation | 1.85% | 1.5% | 1.7% | 31 | |
| People with disabilities (PWDs) | 749 | 632 | 550 | 31 | |
| Senior management (M4–M6) Female representation | 39% | 40% | 31 | ||
| Top management (VP Level and above) Female representation | 34% | 33% | 31 | ||
| Total Employees - 30-50 years | employees | 12780 | 15 | ||
| Total Employees - Female | employees | 22072 | 15 | ||
| Total Employees - Mainland China and Hong Kong SAR | employees | 24592 | 15 | ||
| Total Employees - Male | employees | 16945 | 15 | ||
| Total Employees - Over 50 years | employees | 20443 | 15 | ||
| Total Employees - Rest of the World | employees | 14425 | 15 | ||
| Total Employees - Under 30 years | employees | 5794 | 15 | ||
| Total Headcount (Female representation) | 42% | 43% | 43% | 31 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Non-new Hires | employees | 30083 | 15 | ||
| Voluntary Turnover 30–50 years | 4827 | 3998 | 31 | ||
| Voluntary Turnover Female | 5451 | 4010 | 31 | ||
| Voluntary Turnover Mainland China and Hong Kong SAR | 7163 | 6274 | 31 | ||
| Voluntary Turnover Male | 6343 | 5101 | 31 | ||
| Voluntary Turnover Over 50 years | 712 | 476 | 31 | ||
| Voluntary Turnover Rest of World | 4631 | 2837 | 31 | ||
| Voluntary Turnover Total | 11794 | 9111 | 31 | ||
| Voluntary Turnover Under 30 years | 6255 | 4637 | 31 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Occupational Health and Safety Work injury cases | 1891 | 1114 | 1041 | 31 | |
| Recorded injury rate | per 100 Full-time Equivalent (FTE) | 2.5 | 17 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Occupational Health and Safety Lost days due to work injuries | 14513 | 10828 | 31 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employees who handle food services passed Shangri-La Food Safety course | employees | 35570 | 17 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020–2021 | Report Pages |
|---|---|---|---|
| Learning courses developed and made available in multiple languages (2020 and 2021) | courses | 280 | 17 |
| Learning materials developed and made available in multiple languages (2020 and 2021) | learning materials | 1500 | 17 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Full-time employees passed mandated core learning modules | percent | 100% | 17 | |
| Learning and Development Average training hours per FTE | 51 | 28 | 31 | |
| Learning and Development Average training spend per FTE | USD | 168 | 168 | 31 |
| Learning and Development Shangri-La Academy online training hours | 2108700 | 1073800 | 31 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of Volunteers | 45000 | 22489 | 22985 | 33 | |
| Volunteer hours | 260000 | 118200 | 115334 | 33 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total GHG Emissions | TCO2e | 1048000 | 734000 | 696000 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Total Hazardous Waste | Tonnes | 95.6 | 113.8 | 223 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | percent | 43 | 55 | 61 |
| Non-Hazardous Waste (Kitchen Waste) | thousand tonnes | 21.9 | 10.7 | 16.3 |
| Non-Hazardous Waste Landfilling | thousand tonnes | 27.5 | 11.6 | 15.3 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent | 57.8 | -14.7 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Coal | GWh | 0.55 | 0.61 | 0.61 |
| Diesel Fuel Consumption | GWh | 91.36 | 85.9 | 85.9 |
| Gasoline Consumption | GWh | 4.57 | 3.45 | 3.45 |
| LPG Consumption | GWh | 32.44 | 22.07 | |
| Natural Gas Consumption | GWh | 325.04 | 360.7 | 360.7 |
| Purchased Cooling | GWh | 16.89 | 22.07 | 32.21 |
| Purchased Electricity | GWh | 782.04 | 878.82 | 878.82 |
| Purchased Heating | GWh | 78.8 | 113.43 | 113.43 |
| Total Energy Consumption | GWh | 1952.9 | 1332 | 1497 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Water Consumption | ML | 18056 | 11780 | 12639 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 25302 | 22842 | 20443 |
| Number of Employees Aged Above 50 | employees | 4982 | 5922 | 5794 |
| Number of Employees Aged Below 30 | employees | 16155 | 13536 | 12780 |
| Number of Employees in Hong Kong and Mainland China | employees | 24416 | 23688 | 24592 |
| Number of Employees in Overseas | employees | 22023 | 18612 | 14425 |
| Number of Female Employees | employees | 19656 | 18225 | 16945 |
| Number of Male Employees | employees | 26783 | 24075 | 22072 |
| Number of New Employees | employees | 12377 | 3732 | 8934 |
| Number of New Employees (Above 50) | employees | 464 | 112 | 400 |
| Number of New Employees (Aged 30-50) | employees | 4608 | 784 | 6626 |
| Number of New Employees (Aged Below 30) | employees | 7305 | 2836 | 2308 |
| Number of New Employees (Female) | employees | 5648 | 1791 | 4529 |
| Number of New Employees (Mainland China) | employees | 7642 | 3284 | 7892 |
| Number of New Employees (Male) | employees | 6729 | 1941 | 4405 |
| Number of New Employees (Overseas) | employees | 4735 | 448 | 1042 |
| Number of Total Employees | employees | 46439 | 42300 | 39017 |
| Percentage of Female Employees | percent | 42 | 43 | 43 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | 4827 | 3998 | ||
| Turnover Rate of Employees Aged Above 50 | 712 | 476 | ||
| Turnover Rate of Employees Aged Below 30 | 6255 | 4637 | ||
| Turnover Rate of Employees in Hong Kong and Mainland China | 7163 | 6274 | ||
| Turnover Rate of Employees in Overseas | 4631 | 2837 | ||
| Turnover Rate of Female Employees | 5451 | 4010 | ||
| Turnover Rate of Male Employees | 6343 | 5101 | ||
| Turnover Rate of Total Employees | 11794 | 9111 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 14513 | 10828 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of People Receiving Training on Work Safety | employees | 35570 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020–2021 |
|---|---|---|
| Percentage of Employees Trained | percent | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Average Training Hours per FTE | 51 | 28 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Registered Volunteers | persons | 45000 | 22489 | 22985 |
| Total Volunteer Service Hours | hours | 260000 | 118200 | 115334 |