Environmental,Social and Governance Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides (NOx) emissions | Tonne | 8.55 | 7.7 | 20 |
| Particulate matter (PM) emissions | Tonne | 0.017 | 0.008 | 20 |
| Sulfur oxides (SOx) emissions | Tonne | 1.07 | 0.95 | 20 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Direct emissions (Scope 1) | Tonne CO2 | 11807.01 | 10362.57 | 20 |
| GHG emission reduction from owned trees | Tonne CO2 | 185.66 | 259.9 | 20 |
| Indirect emissions (Scope 2) | Tonne CO2 | 375196.11 | 325293.12 | 20 |
| Total GHG emissions | Tonne CO2 | 386897.46 | 335396.78 | 20 |
| Total GHG emissions per thousand RMB income from property rental and management services (Scope 1 and Scope 2) | Tonne CO2 | 0.2 | 0.14 | 20 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Battery | Tonne | 1.4 | 2.94 | 21 |
| Hazardous waste generation per thousand RMB income from property rental and management services | Tonne/RMB'000 | 0.000012 | 0.000006 | 21 |
| Mercury-containing lamp | Tonne | 10 | 7.1 | 21 |
| Printer cartridge | Tonne | 0.67 | 0.51 | 21 |
| Total hazardous waste generation | Tonne | 23.32 | 15.45 | 21 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Electronic waste | Tonne | 10.08 | 3.31 | 21 |
| Food waste | Tonne | 2250.45 | 15498.8 | 21 |
| General waste | Tonne | 50522.47 | 56946.33 | 21 |
| Non-hazardous waste generation per thousand RMB income from property rental and management services | Tonne/RMB'000 | 0.027 | 0.003 | 21 |
| Recycled glass bottle | kg | 47505.2 | 8195.4 | 22 |
| Recycled metal | kg | 20286.5 | 22267.6 | 22 |
| Recycled paper | kg | 47920.01 | 103066.27 | 22 |
| Recycled plastic bottle | kg | 14502.8 | 57369.1 | 22 |
| Total non-hazardous waste generation | Tonne | 53272.92 | 75132.22 | 21 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Diesel | MWh | 103.46 | 113.28 | 21 |
| Energy consumption per thousand RMB income from property rental and management services | MWh/RMB'000 | 0.3 | 0.25 | 21 |
| Liquefied petroleum gas | MWh | 3.34 | 0.92 | 21 |
| Natural gas | MWh | 49654.01 | 51316.67 | 21 |
| Petrol | MWh | 461.2 | 297.65 | 21 |
| Purchased electricity | MWh | 535078.13 | 559884.88 | 21 |
| Total energy consumption | MWh | 585300.14 | 611613.4 | 21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Amount of water discharged into the natural environment after pre-treatment by the Group | m³ | 1037974.96 | 970885.44 | 21 |
| Consumption of circulating water (reclaimed water and cooling water) | m³ | 368301.19 | 131996.5 | 21 |
| Consumption of municipal water (tap water) | m³ | 9050070.08 | 7842744.91 | 21 |
| Total amount of wastewater discharged | Tonne | 8836639.47 | 7177242.97 | 21 |
| Total water consumption | m³ | 8471563.06 | 6671109.07 | 21 |
| Total water usage | m³ | 9817377.19 | 7974741.41 | 21 |
| Water consumption per thousand RMB income from property rental and management services | m³/RMB'000 | 4.41 | 2.71 | 21 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Chemical container | Tonne | 1.17 | 1.6 | 21 |
| Owned trees with the height of 5 meters or above | Number of trees | 8062 | 10900 | 22 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employees 20 or below | Number of people | 14 | 56 | 22 |
| Employees 21-30 years old | Number of people | 1547 | 2397 | 22 |
| Employees 31-40 years old | Number of people | 2453 | 2856 | 22 |
| Employees 41-50 years old | Number of people | 1104 | 1257 | 22 |
| Employees above 50 years old | Number of people | 272 | 320 | 22 |
| Employees in Mainland China | Number of people | 5390 | 6886 | 22 |
| Employees with Bachelor's degree | Number of people | 1394 | 1746 | 22 |
| Employees with College degree | Number of people | 1684 | 2406 | 22 |
| Employees with Master's degree or above | Number of people | 83 | 101 | 22 |
| Employees with Secondary schools | Number of people | 807 | 910 | 22 |
| Employees with other educational background | Number of people | 1422 | 1723 | 22 |
| Female employees | Number of people | 2077 | 2595 | 22 |
| Full-time employees | Number of people | 5390 | 6886 | 22 |
| Male employees | Number of people | 3313 | 4291 | 22 |
| Total number of employees | Number of people | 5390 | 6886 | 22 |
| Wage and salaries | RMB'000 | 497213 | 572223 | 22 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate | % | 34.15 | 36.36 | 23 |
| Employee turnover rate by age group: 20 or below | % | 78.46 | 54.47 | 23 |
| Employee turnover rate by age group: 21-30 years old | % | 42.49 | 41.22 | 23 |
| Employee turnover rate by age group: 31-40 years old | % | 31.54 | 35.7 | 23 |
| Employee turnover rate by age group: 41-50 years old | % | 26.4 | 27.51 | 23 |
| Employee turnover rate by age group: Above 50 | % | 21.61 | 27.77 | 23 |
| Employee turnover rate by gender: Female employees | % | 33.6 | 35.65 | 23 |
| Employee turnover rate by gender: Male employees | % | 34.49 | 36.66 | 23 |
| Employee turnover rate by geographical region: Mainland China | % | 34.15 | 36.36 | 23 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Percentage of employees attended career development-related training: Female employees | %, Person-times | 2418 | 68.29 | 23 |
| Percentage of employees attended career development-related training: General employees | %, Person-times | 4745 | 66.82 | 23 |
| Percentage of employees attended career development-related training: Male employees | %, Person-times | 3774 | 70.52 | 23 |
| Percentage of employees attended career development-related training: Middle level employees | %, Person-times | 1093 | 63.15 | 23 |
| Percentage of employees attended career development-related training: Senior level employees | %, Person-times | 354 | 100 | 23 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average number of hours per employee attended career development-related training: Female employees | Hours | 33.13 | 17.08 | 23 |
| Average number of hours per employee attended career development-related training: General employees | Hours | 29.67 | 18.46 | 23 |
| Average number of hours per employee attended career development-related training: Male employees | Hours | 34.08 | 18.21 | 23 |
| Average number of hours per employee attended career development-related training: Middle level employees | Hours | 68.65 | 11.41 | 23 |
| Average number of hours per employee attended career development-related training: Senior level employees | Hours | 90.81 | 75.61 | 23 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of suppliers by geographical region: Mainland China | Number of suppliers | 92 | 23 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average customer satisfaction of the Commercial Sector | % | 95.21 | 96.2 | 20 |
| Average customer satisfaction of the Property Management Centre | % | 85.95 | 87.2 | 20 |
| Number of received complaints related to products and services | Number of cases | 2599 | 20 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Tonne | 0.017 | 0.008 |
| NOâ‚“ Emissions | Tonne | 8.55 | 7.7 |
| SOâ‚“ Emissions | Tonne | 1.07 | 0.95 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonne CO2 | 11807.01 | 10362.57 |
| GHG Removals from Newly Planted Trees | Tonne CO2 | 185.66 | 259.9 |
| Indirect Energy Emissions (Scope 2) | Tonne CO2 | 375196.11 | 325293.12 |
| Total GHG Emissions | Tonne CO2 | 386897.46 | 335396.78 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Hazardous Waste (Used Batteries) | Tonne | 1.4 | 2.94 |
| Total Hazardous Waste | Tonne | 23.32 | 15.45 |
| Total Hazardous Waste Intensity (By Revenue) | Tonne/RMB'000 | 0.000012 | 0.000006 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tonne | 50522.47 | 56946.33 |
| Non-Hazardous Waste (Electronic Waste) | Tonne | 10.08 | 3.31 |
| Non-Hazardous Waste (Kitchen Waste) | Tonne | 2250.45 | 15498.8 |
| Non-Hazardous Waste Recycled | kg | 133214.51 | 190898.37 |
| Total Non-Hazardous Waste Disposed | Tonne | 53272.92 | 75132.22 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Tonne/RMB'000 | 0.027 | 0.003 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Diesel Fuel Consumption | MWh | 103.46 | 113.28 |
| Energy Consumption Intensity (By Revenue) | MWh/RMB'000 | 0.3 | 0.25 |
| Gasoline Consumption | MWh | 461.2 | 297.65 |
| LPG Consumption | MWh | 3.34 | 0.92 |
| Natural Gas Consumption | MWh | 49654.01 | 51316.67 |
| Purchased Electricity | MWh | 535078.13 | 559884.88 |
| Total Energy Consumption | MWh | 585300.14 | 611613.4 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Municipal Water Consumption | m³ | 9050070.08 | 7842744.91 |
| Recycled Water Usage | m³ | 368301.19 | 131996.5 |
| Total Wastewater Discharge | Tonne | 8836639.47 | 7177242.97 |
| Total Water Withdrawal | m³ | 9817377.19 | 7974741.41 |
| Water Consumption | m³ | 8471563.06 | 6671109.07 |
| Water Consumption Intensity (By Revenue) | m³/RMB'000 | 4.41 | 2.71 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | Number of people | 1394 | 1746 |
| Number of Employees Aged 30-50 | Number of people | 3557 | 4113 |
| Number of Employees Aged Above 50 | Number of people | 272 | 320 |
| Number of Employees Aged Below 30 | Number of people | 1561 | 2453 |
| Number of Employees in Mainland China | Number of people | 5390 | 6886 |
| Number of Female Employees | Number of people | 2077 | 2595 |
| Number of Full-time Employees | Number of people | 5390 | 6886 |
| Number of Male Employees | Number of people | 3313 | 4291 |
| Number of Master's Degree Employees | Number of people | 83 | 101 |
| Number of Total Employees | Number of people | 5390 | 6886 |
| Percentage of Bachelor's Degree Employees | Percent | 25.85 | 25.36 |
| Percentage of Employees Aged 30-50 | Percent | 65.99 | 59.72 |
| Percentage of Employees Aged Above 50 | Percent | 5.05 | 4.65 |
| Percentage of Employees Aged Below 30 | Percent | 28.95 | 35.61 |
| Percentage of Employees in Mainland China | Percent | 100 | 100 |
| Percentage of Female Employees | Percent | 38.53 | 37.68 |
| Percentage of Full-time Employees | Percent | 100 | 100 |
| Percentage of Male Employees | Percent | 61.47 | 62.32 |
| Percentage of Master's Degree Employees | Percent | 1.54 | 1.47 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 31.54 | 35.7 |
| Turnover Rate of Employees Aged Above 50 | % | 21.61 | 27.77 |
| Turnover Rate of Employees Aged Below 30 | % | 42.49 | 41.22 |
| Turnover Rate of Employees in Mainland China | % | 34.15 | 36.36 |
| Turnover Rate of Female Employees | % | 33.6 | 35.65 |
| Turnover Rate of Male Employees | % | 34.49 | 36.66 |
| Turnover Rate of Total Employees | % | 34.15 | 36.36 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Trained Female Employees | % | 68.29 |
| Percentage of Trained General Employees | % | 66.82 |
| Percentage of Trained Male Employees | % | 70.52 |
| Percentage of Trained Middle Management | % | 63.15 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Average Training Hours (Female) | Hours | 33.13 | 17.08 |
| Average Training Hours (General Employees) | Hours | 29.67 | 18.46 |
| Average Training Hours (Male) | Hours | 34.08 | 18.21 |
| Average Training Hours (Middle Management) | Hours | 68.65 | 11.41 |
| Average Training Hours (Senior Management) | Hours | 90.81 | 75.61 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Mainland China | Number of suppliers | 92 |
| Number of Total Suppliers | Number of suppliers | 92 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Products and Service Related Complaints | Number of cases | 2599 |