2021 ENVIRONMENTAL, SOCIAL AND GOVERNANCE (ESG) & CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides (NOx) | kg | 1744.85 | 1868.8 | 59 |
| Particular matter (PM10) | kg | 58.41 | 50.68 | 59 |
| Sulphur oxides (SOx) | kg | 71.11 | 71.8 | 59 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Direct carbon emissions (scope 1) | Tonne CO2e | 4897.72 | 2795.67 | 59 |
| Energy indirect emissions (scope 2) | Tonne CO2e | 32614.47 | 29853.58 | 59 |
| Other indirect emissions (scope 3) | Tonne CO2e | 3864.84 | 4481.07 | 59 |
| Total greenhouse gas emissions | Tonne CO2e | 41377.03 | 37130.32 | 59 |
| Total greenhouse gas emissions per employee | Tonne CO2e/employee | 0.63 | 0.54 | 59 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Discarded lamps per employee | Number/employee | 0.12 | 0.09 | 59 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Discarded electronics and electric appliances per employee | Number/employee | 0.79 | 0.3 | 59 |
| Discarded toner and ink cartridges per employee | Number/employee | 0.24 | 0.12 | 59 |
| Other waste | Tonne | 50 | 68 | 59 |
| Other waste per employee | Tonne/employee | 0.0008 | 0.001 | 59 |
| Total discarded electronics and electric appliances | kg | 52212 | 20588.16 | 59 |
| Total discarded lamps | Number | 7964 | 6056 | 59 |
| Total discarded toner and ink cartridges | Number | 15497 | 8126 | 59 |
| Total non-hazardous waste produced | Tonne | 2317.09 | 2570.66 | 59 |
| Total waste per employee | Tonne/employee | 0.04 | 0.04 | 59 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Diesel consumption | Litres | 35837 | 20047 | 59 |
| Direct energy consumption per employee | MWh/employee | 0.34 | 0.42 | 59 |
| Natural gas consumption | Cubic meters | 121602 | 135116 | 59 |
| Petrol consumption | Litres | 2174806.41 | 2897460.3 | 59 |
| Pipeline gas consumption | Cubic meters | 169337 | 181330 | 59 |
| Purchased electricity | MWh | 53294.85 | 51363.95 | 59 |
| Total direct energy consumption | MWh | 22145.8 | 28974.18 | 59 |
| Total indirect energy consumption | MWh | 53294.85 | 51363.95 | 59 |
| Total indirect energy consumption per employee | MWh/employee | 0.81 | 0.75 | 59 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Water consumption | Cubic meters | 298909.44 | 279056.8 | 59 |
| Water consumption per employee | Cubic meters/employee | 4.54 | 4.08 | 59 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Age - 29 years old and below (workforce) | Person | 18626 | 16506 | 60 |
| Age - 30-49 years old (workforce) | Person | 43592 | 47383 | 60 |
| Age - 50 years old and above (workforce) | Person | 3682 | 4557 | 60 |
| Employee category - General staff | Person | 64690 | 67149 | 60 |
| Employee category - Middle management | Person | 1002 | 1085 | 60 |
| Employee category - Senior management | Person | 208 | 212 | 60 |
| Employment type - Full-time | Person | 53975 | 56997 | 60 |
| Employment type - Part-time | Person | 11925 | 11449 | 60 |
| Gender - Female (workforce) | Person | 33822 | 34902 | 60 |
| Gender - Male (workforce) | Person | 32078 | 33544 | 60 |
| Region - Hong Kong and Macau (workforce) | Person | 1123 | 1222 | 60 |
| Region - Mainland China (workforce) | Person | 64388 | 66806 | 60 |
| Region - Overseas (workforce) | Person | 389 | 418 | 60 |
| Total workforce | Person | 65900 | 68446 | 60 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate - 29 years old and below | % | 21 | 34.2 | 60 |
| Employee turnover rate - 30-49 years old | % | 11.9 | 17.2 | 60 |
| Employee turnover rate - 50 years old and above | % | 7.4 | 15.1 | 60 |
| Employee turnover rate - Female | % | 14.7 | 20.5 | 60 |
| Employee turnover rate - Hong Kong and Macau | % | 10 | 16.7 | 60 |
| Employee turnover rate - Mainland China | % | 14.2 | 21.3 | 60 |
| Employee turnover rate - Male | % | 13.7 | 21.8 | 60 |
| Employee turnover rate - Overseas | % | 24.2 | 18.4 | 60 |
| Total employee turnover rate | % | 14.2 | 21.2 | 60 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Fatalities of the last 3 years | Person | 1 | 4 | 1 | 60 |
| Fatalities rate of the last 3 years | % | 0.017 | 0.006 | 0.001 | 60 |
| Injuries | Number | 48 | 66 | 60 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | Days | 1610.5 | 2101 | 60 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Percentage of employees trained | % | 47.8 | 49.5 | 60 |
| Percentage of employees trained - Female | % | 48.1 | 48.9 | 60 |
| Percentage of employees trained - General staff | % | 96.5 | 96.5 | 60 |
| Percentage of employees trained - Male | % | 51.9 | 51.1 | 60 |
| Percentage of employees trained - Middle management | % | 2.9 | 2.9 | 60 |
| Percentage of employees trained - Senior management | % | 0.6 | 0.6 | 60 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Average employee training hours | Hours | 34 | 78 | 61 |
| Average employee training hours (Female) | Hours | 31 | 75 | 61 |
| Average employee training hours (General staff) | Hours | 33 | 78 | 61 |
| Average employee training hours (Male) | Hours | 37 | 82 | 61 |
| Average employee training hours (Middle management) | Hours | 65 | 84 | 61 |
| Average employee training hours (Senior management) | Hours | 134 | 160 | 61 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Total number of agents | Person | 433672 | 447629 | 60 |
| Total suppliers | Number | 18253 | 22911 | 61 |
| Total suppliers (Hong Kong and Macau) | Number | 258 | 202 | 61 |
| Total suppliers (Mainland China) | Number | 17952 | 22584 | 61 |
| Total suppliers (Overseas) | Number | 43 | 125 | 61 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Total complaints (Number of product and service related complaints received) | Number | 77175 | 150090 | 61 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Case number (Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases) | Number | To be disclosed in the future | 61 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Charity Donation (Resources contributed to the focus area) | RMB'000 | 2276.7 | 61 |
| Statistics of employees' participation in public welfare/volunteer activities | Person-times | 1252 | 61 |
| Targeted poverty alleviation (Resources contributed to the focus area) | RMB'000 | 1350 | 61 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| NOâ‚“ Emissions | kg | 1744.85 | 1868.8 |
| PM10 Emissions | kg | 58.41 | 50.68 |
| SOâ‚“ Emissions | kg | 71.11 | 71.8 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonne CO2e | 4897.72 | 2795.67 |
| Indirect Energy Emissions (Scope 2) | Tonne CO2e | 32614.47 | 29853.58 |
| Total GHG Emissions | Tonne CO2e | 41377.03 | 37130.32 |
| Total GHG Emissions Intensity (By Employee) | Tonne CO2e/employee | 0.63 | 0.54 |
| Total Other Indirect Energy Emissions (Scope 3) | Tonne CO2e | 3864.84 | 4481.07 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Hazardous Waste Intensity (By Employee) | Number/employee | 0.12 | 0.09 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Tonne | 52.212 | 20.58816 |
| Total Non-Hazardous Waste Intensity (By Employee) | Tonne/employee | 0.04 | 0.04 |
| Total Non-Hazardous Waste Produced | Tonne | 2317.09 | 2570.66 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Diesel Fuel Consumption | Litres | 35837 | 20047 |
| Energy Consumption Intensity (By Employee) | MWh/employee | 0.34 | 0.42 |
| Gasoline Consumption | Litres | 2174806.41 | 2897460.3 |
| Indirect Energy Intensity (By Employee) | MWh/employee | 0.81 | 0.75 |
| Natural Gas Consumption | Cubic meters | 121602 | 135116 |
| Purchased Electricity | MWh | 53294.85 | 51363.95 |
| Total Direct Energy Consumption | MWh | 22145.8 | 28974.18 |
| Total Indirect Energy Consumption | MWh | 53294.85 | 51363.95 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Water Consumption | Cubic meters | 298909.44 | 279056.8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 43592 | 47383 |
| Number of Employees Aged Above 50 | Person | 3682 | 4557 |
| Number of Employees Aged Below 30 | Person | 18626 | 16506 |
| Number of Employees in Hong Kong | Person | 1123 | 1222 |
| Number of Employees in Hong Kong and Mainland China | Person | 65511 | 68028 |
| Number of Employees in Mainland China | Person | 64388 | 66806 |
| Number of Employees in Overseas | Person | 389 | 418 |
| Number of Female Employees | Person | 33822 | 34902 |
| Number of Full-time Employees | Person | 53975 | 56997 |
| Number of General Employees | Person | 64690 | 67149 |
| Number of Male Employees | Person | 32078 | 33544 |
| Number of Middle Management Employees | Person | 1002 | 1085 |
| Number of Part-time Employees | Person | 11925 | 11449 |
| Number of Senior Management Employees | Person | 208 | 212 |
| Number of Total Employees | Person | 65900 | 68446 |
| Percentage of Employees Aged 30-50 | Percent | 66.15 | 69.24 |
| Percentage of Employees Aged Above 50 | Percent | 5.59 | 6.66 |
| Percentage of Employees Aged Below 30 | Percent | 28.27 | 24.12 |
| Percentage of Employees in Hong Kong | Percent | 1.7 | 1.79 |
| Percentage of Employees in Hong Kong and Mainland China | Percent | 99.41 | 99.39 |
| Percentage of Employees in Mainland China | Percent | 97.69 | 97.6 |
| Percentage of Employees in Overseas | Percent | 0.59 | 0.61 |
| Percentage of Female Employees | Percent | 51.32 | 50.98 |
| Percentage of Full-time Employees | Percent | 81.92 | 83.29 |
| Percentage of General Employees | Percent | 98.16 | 98.1 |
| Percentage of Male Employees | Percent | 48.68 | 49.02 |
| Percentage of Middle Management Employees | Percent | 1.52 | 1.59 |
| Percentage of Part-time Employees | Percent | 18.08 | 16.71 |
| Percentage of Senior Management Employees | Percent | 0.32 | 0.31 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 11.9 | 17.2 |
| Turnover Rate of Employees Aged Above 50 | % | 7.4 | 15.1 |
| Turnover Rate of Employees Aged Below 30 | % | 21 | 34.2 |
| Turnover Rate of Employees in Hong Kong and Macau | % | 10 | 16.7 |
| Turnover Rate of Employees in Mainland China | % | 14.2 | 21.3 |
| Turnover Rate of Employees in Overseas | % | 24.2 | 18.4 |
| Turnover Rate of Female Employees | % | 14.7 | 20.5 |
| Turnover Rate of Male Employees | % | 13.7 | 21.8 |
| Turnover Rate of Total Employees | % | 14.2 | 21.2 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Fatalities Rate of the Last 3 Years | % | 0.017 | 0.006 | 0.001 |
| Number of Fatalities of the Last 3 Years | Person | 1 | 4 | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 1610.5 | 2101 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Percentage of Employees Trained | % | 47.8 | 49.5 |
| Percentage of Trained Female Employees | % | 48.1 | 48.9 |
| Percentage of Trained General Employees | % | 96.5 | 96.5 |
| Percentage of Trained Male Employees | % | 51.9 | 51.1 |
| Percentage of Trained Middle Management | % | 2.9 | 2.9 |
| Percentage of Trained Senior Management | % | 0.6 | 0.6 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Average Training Hours (Female) | Hours | 31 | 75 |
| Average Training Hours (General Staff) | Hours | 33 | 78 |
| Average Training Hours (Male) | Hours | 37 | 82 |
| Average Training Hours (Middle Management) | Hours | 65 | 84 |
| Average Training Hours (Senior Management) | Hours | 134 | 160 |
| Average Training Hours per Employee | Hours | 34 | 78 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Suppliers in Hong Kong | Number | 258 | 202 |
| Number of Suppliers in Mainland China | Number | 17952 | 22584 |
| Number of Suppliers in Overseas | Number | 43 | 125 |
| Number of Total Suppliers | Number | 18253 | 22911 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Complaint Growth Rate | Percent | 94.5 | |
| Number of Products and Service Related Complaints | Number | 77175 | 150090 |
| Total Number of Customer Complaints | Number | 77175 | 150090 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Concluded Corruption Lawsuits | Number | To be disclosed in the future |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB'000 | 1350 |
| Number of Participations in Volunteer Activities | Person-times | 1252 |
| Total Social Investment | RMB'000 | 3626.7 |