2021 Sustainability Report

Year: 2021
Published: 2022-05-31
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2019 2020 2021 Report Pages
NOx emissions (Ports and Related Services) tonne 107 100 123 150
NOx emissions (Retail) tonne 393 322 343 150
Particulate matter emissions (Ports and Related Services) tonne 11 10 12 150
Particulate matter emissions (Retail) tonne 39 32 34 150
SOx emissions (Ports and Related Services) tonne 2 1 2 150

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
GHG emissions (Scope 1) - Infrastructure tCO2e/t 0.227 0.202 0.168 151
GHG emissions (Scope 1) - Telecommunications tCO2e/t 0.009 0.008 0.008 151
GHG emissions (Scope 1) - Total tCO2e/t 0.04 0.039 0.033 151
GHG emissions (Scope 1+2) - Infrastructure tCO2e/t 0.04 0.033 0.031 151
GHG emissions (Scope 1+2) - Telecommunications tCO2e/t 0.009 0.008 0.008 151
GHG emissions (Scope 1+2) - Total tCO2e/t 0.011 0.01 0.009 151
GHG emissions (Scope 2) - Infrastructure tCO2e/t 0.187 0.169 0.137 151
GHG emissions (Scope 2) - Total tCO2e/t 0.029 0.029 0.024 151
Greenhouse gas emissions (Scope 1) (Ports and Related Services) tonne CO2e 302521 272475 290126 150
Greenhouse gas emissions (Scope 1) (Retail) tonne CO2e 184792 135735 144907 150
Greenhouse gas emissions (Scope 1) intensity (Ports and Related Services) tonne CO2e/ revenue 0.011 0.011 0.01 150
Greenhouse gas emissions (Scope 1) intensity (Retail) tonne CO2e/ revenue 0.001 0.001 0.001 150
Greenhouse gas emissions (Scope 2) (Ports and Related Services) tonne CO2e 210795 169933 176006 150
Greenhouse gas emissions (Scope 2) (Retail) tonne CO2e 435954 386304 405292 150
Greenhouse gas emissions (Scope 2) intensity (Ports and Related Services) tonne CO2e/ revenue 0.008 0.007 0.006 150
Greenhouse gas emissions (Scope 2) intensity (Retail) tonne CO2e/ revenue 0.003 0.003 0.003 150
Total GHG emissions (Ports and Related Services) tonne CO2e 513316 442408 466132 150
Total GHG emissions (Retail) tonne CO2e 620746 522039 550199 150
Total GHG emissions intensity (Ports and Related Services) tonne CO2e/ revenue 0.019 0.018 0.016 150
Total GHG emissions intensity (Retail) tonne CO2e/ revenue 0.005 0.004 0.004 150

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Hazardous waste - Infrastructure kg 32056 307250 29718 151
Hazardous waste - Telecommunications kg 8716 3988 8159 151
Hazardous waste - Total kg 50226 45766 44861 151
Total hazardous waste produced (Ports and Related Services) tonne 4674 3403 3231 150
Total hazardous waste produced (Retail) tonne 703 351 843 150
Waste generated - Infrastructure kg 29328609 29061968 1995464 151
Waste generated - Telecommunications kg 1995464 2053597 2239930 151
Waste generated - Total kg 34749985 34104572 34259277 151

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Non-hazardous waste - Infrastructure kg 28257166 27896257 21775702 151
Non-hazardous waste - Telecommunications kg 72820 57662 56169 151
Non-hazardous waste - Total kg 30156886 29420558 29355406 151
Paper packaging material used - Retail tonne 23152 23211 22940 152
Recycled material usage (Retail) tonne 7778 150
Recycled waste - Infrastructure kg 542264 537080 458369 151
Recycled waste - Telecommunications kg 54742 40033(11) 39665 151
Recycled waste - Total kg 2054234 1881480 1895404 151
Total non-hazardous waste produced (Ports and Related Services) tonne 25868 15957 31892 (4) 150
Total non-hazardous waste produced (Retail) tonne 83520 77528 77595 150
Total non-hazardous waste produced intensity (Ports and Related Services) tonne/revenue HK$'000 0.001 0.001 0.001 150
Total non-hazardous waste produced intensity (Retail) tonne/revenue HK$'000 0.001 0.001 0.001 150
Total waste recycled (Ports and Related Services) tonne 6210 150
Total waste recycled (Retail) tonne 72885 150

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
% renewable electricity purchased and supported by green certificates (Retail) 8% 20% 150
Diesel (Ports and Related Services) 1179923 1063363 1132785 150
Diesel (Retail) 277305 241004 264585 150
Electricity (Ports and Related Services) 552759 520384 573571 150
Electricity (Retail) 822104 778011 809170 150
Electricity consumption - Infrastructure kWh 10313728 9753816 8499422 151
Electricity consumption - Telecommunications kWh 906388 812875 823413 151
Electricity consumption - Total kWh 12354178 11531388 10339166 151
Fuel consumption - Infrastructure liters 8486783 8147385 6952156 151
Fuel consumption - Telecommunications liters 29334 24565 20679 151
Fuel consumption - Total liters 9003430 8586160 7407868 151
Gas (exc. towngas and natural gas) (Ports and Related Services) 4723 4087 5988 150
Gas (exc. towngas and natural gas) (Retail) 65911 55037 35221 150
Gasoline/Petrol (Ports and Related Services) 7674 4721 4510 150
Gasoline/Petrol (Retail) 1331 1410 2474 150
Heating (Retail) kWh'000 1 150
Natural gas (Ports and Related Services) 10447 11358 11641 150
Natural gas (Retail) 74092 79268 108867 150
Renewable electricity purchased and supported by green certificates (Retail) 47482 164250 150
Total direct energy consumption (Ports and Related Services) 1202767 1083529 1155620 150
Total direct energy consumption (Retail) 424673 382742 417915 150
Total direct energy consumption intensity (Ports and Related Services) kWh/revenue 44.554 43.198 39.863 150
Total direct energy consumption intensity (Retail) kWh/revenue 3.205 3.154 3.194 150
Total energy consumption (Ports and Related Services) 1755526 1603913 1730294 150
Total energy consumption (Retail) 1246777 1160753 1227085 150
Total energy consumption intensity (Ports and Related Services) kWh/revenue 65.029 63.944 59.686 150
Total energy consumption intensity (Retail) kWh/revenue 9.41 9.565 9.378 150
Total indirect energy consumption (Ports and Related Services) 552759 520384 574674 150
Total indirect energy consumption (Retail) 822104 778011 809170 150
Total indirect energy consumption intensity (Ports and Related Services) HK$'000 20476 20746 19823 150
Total indirect energy consumption intensity (Retail) HK$'000 6205 6411 6184 150
Towngas (Retail) 6034 6023 6312 150

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Groundwater withdrawal - Ports and Related Services 000 m³ 7 152
Other sources water withdrawal - Ports and Related Services 000 m³ 1 152
Total water consumption - Ports and Related Services 000 m³ 856 740 740 152
Total water consumption - Retail 000 m³ 2404 1838 1686 152
Total water withdrawal - Ports and Related Services 000 m³ 740 152
Total water withdrawal - Retail 000 m³ 1686 152
Water consumption - Infrastructure m3 1826495 1606431 1547266 151
Water consumption - Telecommunications m3 877.054(18) 788.310(10) 802.734 151
Water consumption - Total m3 3503478 2590978 2291391 151
Water consumption intensity - Ports and Related Services m³/revenue HK$'000 0.032 0.029 0.026 152
Water consumption intensity - Retail m³/revenue HK$'000 0.018 0.015 0.013 152
Water recycled - Ports and Related Services 000 m³ 3 152

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Solar (Ports and Related Services) kWh'000 6 150
Solar (Retail) kWh'000 456 150

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Third-party water withdrawal - Ports and Related Services 000 m³ 732 152
Third-party water withdrawal - Retail 000 m³ 1686 152

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2019 2020 2021 Report Pages
Glass packaging material used - Retail tonne 2761 3433 3337 152
Metal packaging material used - Retail tonne 5395 4908 5427 152
Other packaging material used - Retail tonne 516 496 1394 152
Packaging material intensity - Retail tonne/thousand of products or tonne/tonne of products 0.037 0.039 0.043 152
Plastic packaging material used - Ports and Related Services tonne 16 15 152
Plastic packaging material used - Retail tonne 26934 24789 34416 152
Total packaging material used for finished products - Ports and Related Services tonne 16 15 152
Total packaging material used for finished products - Retail tonne 58757 56837 67514 152

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2019 2020 2021 Report Pages
Infrastructure - 2019 35665 153
Infrastructure - 2019 (row 12) 0.785 153
Infrastructure - 2019 (row 16) 3545 153
Infrastructure - 2019 (row 18) 3545 153
Infrastructure - 2019 (row 24) 1.733 153
Infrastructure - 2020 646624 153
Infrastructure - 2020 (row 12) 13.395 153
Infrastructure - 2020 (row 16) 2949 153
Infrastructure - 2020 (row 18) 2946 153
Infrastructure - 2020 (row 24) 1.250 153
Infrastructure - 2021 380855 153
Infrastructure - 2021 (row 10) -236544 153
Infrastructure - 2021 (row 11) -93 153
Infrastructure - 2021 (row 12) 7.533 153
Infrastructure - 2021 (row 13) 546 153
Infrastructure - 2021 (row 15) 184797 153
Infrastructure - 2021 (row 16) 2570 153
Infrastructure - 2021 (row 17) 5 153
Infrastructure - 2021 (row 18) 2565 153
Infrastructure - 2021 (row 2) 688000 153
Infrastructure - 2021 (row 24) 1.114 153
Infrastructure - 2021 (row 3) 270975 153
Infrastructure - 2021 (row 4) 20314 153
Infrastructure - 2021 (row 5) 391701 153
Infrastructure - 2021 (row 6) 3541 153
Infrastructure - 2021 (row 7) 1469 153
Infrastructure - 2021 (row 8) -307145 153
Infrastructure - 2021 (row 9) -70508 153

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Number of employees - Full-time - Infrastructure 30579 30537 154
Number of employees - Full-time - Ports and Related Services 15763 15108 154
Number of employees - Full-time - Retail 115710 74871 154
Number of employees - Full-time - Telecommunications 15148 15548 154
Number of employees - Full-time - Total 136600 136136 154
Number of employees - Part-time - Infrastructure 2153 2176 154
Number of employees - Part-time - Ports and Related Services 2714 3128 154
Number of employees - Part-time - Retail 12081 51773 154
Number of employees - Part-time - Telecommunications 3434 3269 154
Number of employees - Part-time - Total 60982 60346 154
Number of employees - Total - Infrastructure 32732 32713 154
Number of employees - Total - Ports and Related Services 18477 18308 154
Number of employees - Total - Retail 127791 126644 154
Number of employees - Total - Telecommunications 18582 18817 154
Number of employees - Total - Total 197582 196482 154
Number of employees promoted - Infrastructure 149788 151
Number of employees promoted - Telecommunications 3348 151
Number of employees promoted - Total 232231 151
Number of employees under 30 - Infrastructure 233 306 269 151
Number of employees under 30 - Telecommunications 5 4 3 151
Number of employees under 30 - Total 288 352 318 151
Number of employees with disabilities - Infrastructure 8027 8558 8258 151
Number of employees with disabilities - Telecommunications 50 42 29 151
Number of employees with disabilities - Total 8577 9022 8753 151
Number of full-time employees - By gender - Female - Total 7615 7015 154
Number of full-time employees - By gender - Male - Total 64905 64121 154
Number of women in management - Infrastructure 636 726 727 151
Number of women in management - Total 638 727 729 151
Percentage of women employees - Infrastructure % 15% 151
Percentage of women employees - Telecommunications % 26% 151
Percentage of women employees - Total % 20% 151
Telecommunications - 2019 227 153
Telecommunications - 2020 169 153
Telecommunications - 2021 129 153
Telecommunications - 2021 (row 2) 129 153
Telecommunications - 2021 (row 3) 56 153
Telecommunications - 2021 (row 4) 2 153
Total - 2019 39152 153
Total - 2019 (row 12) 0.127 153
Total - 2019 (row 16) 63589 153
Total - 2019 (row 17) 27250 153
Total - 2019 (row 18) 27667 153
Total - 2019 (row 20) 5395 153
Total - 2019 (row 22) 2761 153
Total - 2019 (row 23) 516 153
Total - 2019 (row 24) N/A 153
Total - 2020 649371 153
Total - 2020 (row 12) 2.206 153
Total - 2020 (row 16) 61054 153
Total - 2020 (row 17) 25119 153
Total - 2020 (row 18) 27098 153
Total - 2020 (row 20) 4008 153
Total - 2020 (row 22) 3433 153
Total - 2020 (row 23) 496 153
Total - 2020 (row 24) N/A 153
Total - 2021 383410 153
Total - 2021 (row 10) -236544 153
Total - 2021 (row 11) -93 153
Total - 2021 (row 12) 1.23 153
Total - 2021 (row 13) 546 153
Total - 2021 (row 2) 690555 153
Total - 2021 (row 3) 271031 153
Total - 2021 (row 4) 20323 153
Total - 2021 (row 5) 391701 153
Total employees - Infrastructure 10525403 10804590 10621222 151
Total employees - Telecommunications 8683 8203 7485 151
Total employees - Total 10618625 10939419 10749215 151

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 2021 Report Pages
Turnover rate for full-time employees - By gender - Female - Total 35% 27% 154
Turnover rate for full-time employees - By gender - Male - Total 16% 21% 154
Turnover rate for full-time employees - Overall - Total 21% 22% 154

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2019 2020 2021 Report Pages
Fatalities - Infrastructure 13196434 11630358 11838413 151
Fatalities - Total 13196434 11630358 11838413 151
Number of work-related fatalities - By employee type - Contractors - Total 2 2 154
Number of work-related fatalities - By employee type - Full-time employees - Total 1 4 154
Number of work-related fatalities - Total 3 6 154
Occupational disease rate - Infrastructure 0.001 0.001 0.001 151
Rate of work-related fatalities (full-time employees) - Total % 0.001 0.0036 154

Lost days due to work injury.

Indicator Unit 2019 2020 2021 Report Pages
Lost time injury frequency rate (LTIFR) - Infrastructure 4.809 6.882 1.161 151
Lost time injury frequency rate (LTIFR) - Telecommunications 139 41 13 151
Lost time injury frequency rate (LTIFR) - Total 75.582 66.047 42.383 151
Lost time injury rate - Infrastructure 0.011 0.006 0.006 151
Lost time injury rate - Total 0.002 0.001 0.001 151
Number of lost days due to work injury (employees) - Total 30138 32318 154
Number of lost time injury incidents (employees) - Total 852 1020 154

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Number of hours of safety training - Infrastructure hours 508859 304074 280158 151
Number of hours of safety training - Telecommunications hours 3649 1927 3375 151
Number of hours of safety training - Total hours 621896 399486 393020 151

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2019 2020 2021 Report Pages
Number of employees trained - Infrastructure 626469 577899 548364 151
Number of employees trained - Telecommunications 0.706 0.578 0.555 151
Number of employees trained - Total 98142 99940 94200 151
Number of training participants - Infrastructure 1755561 151
Number of training participants - Total 1763339 151
Number of training sessions - Infrastructure 33009 47655 25376(9) 151
Number of training sessions - Telecommunications 883 1445 829 151
Number of training sessions - Total 39269 52854 30279 151
Percentage of full-time employees who received training - Overall - Total 78% 84% 154
Percentage of full-time employees who received training among total trained full-time employees - By employee category - General staff - Total 95% 95% 154
Percentage of full-time employees who received training among total trained full-time employees - By employee category - Manager grade or above - Total 5% 5% 154
Percentage of full-time employees who received training among total trained full-time employees - By gender - Female - Total 57% 59% 154
Percentage of full-time employees who received training among total trained full-time employees - By gender - Male - Total 43% 41% 154

The average training hours completed per employee by gender and employee category.

Indicator Unit 2019 2020 2021 Report Pages
Average hours of training completed by full-time employees - By employee - General staff - Infrastructure hours 20.3 23.7 155
Average hours of training completed by full-time employees - By employee - General staff - Ports and Related Services hours 11 13.6 155
Average hours of training completed by full-time employees - By employee - General staff - Retail hours 17.7 29.2 155
Average hours of training completed by full-time employees - By employee - General staff - Telecommunications hours 18.5 25.1 155
Average hours of training completed by full-time employees - By employee - General staff - Total hours 17.6 25.7 155
Average hours of training completed by full-time employees - By employee - Manager grade or above - Infrastructure hours 23.3 39.5 155
Average hours of training completed by full-time employees - By employee - Manager grade or above - Ports and Related Services hours 7.8 10.7 155
Average hours of training completed by full-time employees - By employee - Manager grade or above - Retail hours 8.4 15.8 155
Average hours of training completed by full-time employees - By employee - Manager grade or above - Telecommunications hours 20.9 15.8 155
Average hours of training completed by full-time employees - By employee - Manager grade or above - Total hours 16.2 21.7 155
Average hours of training completed by full-time employees - By gender - Female - Infrastructure hours 15.2 15.6 155
Average hours of training completed by full-time employees - By gender - Female - Ports and Related Services hours 8.9 13.5 155
Average hours of training completed by full-time employees - By gender - Female - Retail hours 19.3 31.3 155
Average hours of training completed by full-time employees - By gender - Female - Telecommunications hours 15.2 24.2 155
Average hours of training completed by full-time employees - By gender - Female - Total hours 18.5 25.8 155
Average hours of training completed by full-time employees - By gender - Male - Infrastructure hours 22.4 27.9 155
Average hours of training completed by full-time employees - By gender - Male - Ports and Related Services hours 11.9 13.5 155
Average hours of training completed by full-time employees - By gender - Male - Retail hours 10.8 20.3 155
Average hours of training completed by full-time employees - By gender - Male - Telecommunications hours 20.5 24.4 155
Average hours of training completed by full-time employees - By gender - Male - Total hours 16.3 21.3 155
Average hours of training completed by full-time employees - Overall - Infrastructure hours 20.6 24.9 155
Average hours of training completed by full-time employees - Overall - Ports and Related Services hours 10.9 13.5 155
Average hours of training completed by full-time employees - Overall - Retail hours 17.4 28.8 155
Average hours of training completed by full-time employees - Overall - Telecommunications hours 18.7 24.3 155
Average hours of training completed by full-time employees - Overall - Total hours 17.5 25.5 155
Average training hours per employee - Infrastructure hours 28506 28788 26429 151
Average training hours per employee - Telecommunications hours 18790 20023 21571 151
Average training hours per employee - Total hours 14948 15911 15736 151
Number of training hours per employee - Infrastructure hours 654974 606687 574793 151
Number of training hours per employee - Telecommunications hours 19496 20602 22126 151
Number of training hours per employee - Total hours 113090 115851 109937 151
Training hours - Infrastructure hours 2406 151
Training hours - Total hours 2406 151

Number of suppliers by geographical region.

Indicator Unit 2020 2021 Report Pages
Number of projects - Infrastructure 610214 151
Number of projects - Total 610214 151
Number of suppliers - By geographical region - Asia, Australia and Others 8950 8618 155
Number of suppliers - By geographical region - Canada 8 9 155
Number of suppliers - By geographical region - Europe 3312 3539 155
Number of suppliers - By geographical region - Hong Kong 7178 8034 155
Number of suppliers - By geographical region - Mainland China 101 2231 155
Number of suppliers - Infrastructure 3040 3840 151, 155
Number of suppliers - Ports and Related Services 12442 15996 155
Number of suppliers - Retail 15337 14984 155
Number of suppliers - Telecommunications 28264 23029 155
Number of suppliers - Total 86483 414 151, 155

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2020 2021 Report Pages
Percentage of total products sold or shipped subject to recalls for safety and health reasons - Infrastructure 0.0% 0.1% 155
Percentage of total products sold or shipped subject to recalls for safety and health reasons - Ports and Related Services 0.0% 0.0% 155
Percentage of total products sold or shipped subject to recalls for safety and health reasons - Retail 0.0% 0.0% 155
Percentage of total products sold or shipped subject to recalls for safety and health reasons - Telecommunications 0.0% 0.0% 155
Percentage of total products sold or shipped subject to recalls for safety and health reasons - Total 0.0% 0.0% 155

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 2021 Report Pages
Number of complaints received - Products related - Infrastructure 7173 8746 155
Number of complaints received - Products related - Retail 3074 3133 155
Number of complaints received - Products related - Telecommunications 61883 57924 155
Number of complaints received - Products related - Total 72130 69083 155
Number of complaints received - Services related - Infrastructure 168906 264285 155
Number of complaints received - Services related - Ports and Related Services 1721 2002 155
Number of complaints received - Services related - Retail 109987 128676 155
Number of complaints received - Services related - Telecommunications 1584184 1262730 155
Number of complaints received - Services related - Total 1864798 1621693 155

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2020 2021 Report Pages
Number of employees who received training on anti-corruption/ethics and integrity - By employment type - Full-time - Infrastructure 374 27795 155
Number of employees who received training on anti-corruption/ethics and integrity - By employment type - Full-time - Ports and Related Services 1826 1860 155
Number of employees who received training on anti-corruption/ethics and integrity - By employment type - Full-time - Retail 68337 6111 155
Number of employees who received training on anti-corruption/ethics and integrity - By employment type - Full-time - Telecommunications 231 1629 155
Number of employees who received training on anti-corruption/ethics and integrity - By employment type - Full-time - Total 68945 82220 155
Number of employees who received training on anti-corruption/ethics and integrity - By employment type - Part-time - Ports and Related Services 624 340 155
Number of employees who received training on anti-corruption/ethics and integrity - By employment type - Part-time - Retail 27795 231 155
Number of employees who received training on anti-corruption/ethics and integrity - By employment type - Part-time - Total 28419 98 155
Number of employees who received training on anti-corruption/ethics and integrity - Total - Infrastructure 4007 6342 155
Number of employees who received training on anti-corruption/ethics and integrity - Total - Ports and Related Services 2450 2200 155
Number of employees who received training on anti-corruption/ethics and integrity - Total - Retail 53374 96132 155
Number of employees who received training on anti-corruption/ethics and integrity - Total - Telecommunications 11611 7644 155
Number of employees who received training on anti-corruption/ethics and integrity - Total - Total 71218 112318 155
Number of training hours on anti-corruption/ethics and integrity completed by employees - By employment type - Full-time - Infrastructure hours 13446 10805 155
Number of training hours on anti-corruption/ethics and integrity completed by employees - By employment type - Full-time - Ports and Related Services hours 1534 838 155
Number of training hours on anti-corruption/ethics and integrity completed by employees - By employment type - Full-time - Retail hours 83905 9320 155
Number of training hours on anti-corruption/ethics and integrity completed by employees - By employment type - Part-time - Infrastructure hours 17 17487 155
Number of training hours on anti-corruption/ethics and integrity completed by employees - By employment type - Part-time - Ports and Related Services hours 377 1209 155
Number of training hours on anti-corruption/ethics and integrity completed by employees - By employment type - Part-time - Retail hours 236 4165 155
Number of training hours on anti-corruption/ethics and integrity completed by employees - Total - Infrastructure hours 9321 9556 155
Number of training hours on anti-corruption/ethics and integrity completed by employees - Total - Ports and Related Services hours 2823 1911 155
Number of training hours on anti-corruption/ethics and integrity completed by employees - Total - Retail hours 29250 96164 155
Number of training hours on anti-corruption/ethics and integrity completed by employees - Total - Telecommunications hours 20728 17611 155
Number of training hours on anti-corruption/ethics and integrity completed by employees - Total - Total hours 56722 125692 155
Percentage of full-time and part-time employees who received training on anti-corruption/ethics and integrity - Infrastructure 12% 19% 155
Percentage of full-time and part-time employees who received training on anti-corruption/ethics and integrity - Ports and Related Services 13% 11% 155
Percentage of full-time and part-time employees who received training on anti-corruption/ethics and integrity - Retail 42% 64% 155
Percentage of full-time and part-time employees who received training on anti-corruption/ethics and integrity - Telecommunications 62% 36% 155
Percentage of full-time and part-time employees who received training on anti-corruption/ethics and integrity - Total 36% 50% 155

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2021 Report Pages
Community investment - Infrastructure 438 151
Number of beneficiaries - Infrastructure 4709969 151
Number of beneficiaries - Total 4709969 151

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2019 2020 2021 Report Pages
Community investment - Total 2437 151
Number of direct beneficiaries - Infrastructure (6038152) 151
Number of direct beneficiaries - Total (6038152) 151
Number of hours volunteered - Infrastructure hours 204668 151
Number of hours volunteered - Telecommunications hours 570105 151
Number of hours volunteered - Total hours 986505 151
Number of indirect beneficiaries - Infrastructure 1294784 1389684 1294784 151
Number of indirect beneficiaries - Telecommunications 1923362 1923362 1334499 151
Number of indirect beneficiaries - Total 4593909 4593909 2181906 151
Number of volunteers - Infrastructure 1767 151
Number of volunteers - Total 4725 151

The types of emissions and respective emissions data.

Standard Indicator Unit 2019 2020 2021
Airborne Particulate Matter (PM) Emissions tonne 50 42 46
NOâ‚“ Emissions tonne 500 422 466
SOâ‚“ Emissions tonne 2 1 2

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Direct GHG Emissions (Scope 1) tonne CO2e 302521 135735 290126
Indirect Energy Emissions (Scope 2) tonne CO2e 210795 386304 176006
Scope 1 GHG Emissions Intensity (By Product Weight) tCO2e/t 0.04 0.039 0.033
Scope 1 GHG Emissions Intensity (By Revenue) tonne CO2e/ revenue 0.011 0.011 0.01
Scope 2 GHG Emissions Intensity (By Product Weight) tCO2e/t 0.029 0.029 0.024
Scope 2 GHG Emissions Intensity (By Revenue) tonne CO2e/ revenue 0.008 0.007 0.006
Total GHG Emissions tonne CO2e 620746 442408 550199
Total GHG Emissions Intensity (By Product Weight) tCO2e/t 0.011 0.01 0.009
Total GHG Emissions Intensity (By Revenue) tonne CO2e/ revenue 0.019 0.018 0.016

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Hazardous Waste (Ports and Related Services) tonne 4674 3403 3231
Ports and Related Services (Retail) tonne 703 351 843
Total Hazardous Waste kg 50226 45766 44861

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Non-Hazardous Waste Recycled kg 2054234 1881480 1895404
Total Non-Hazardous Waste Intensity (By Revenue) tonne/revenue HK$'000 0.001 0.001 0.001

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Diesel Fuel Consumption 1457228 1304367 1397370
Direct Energy Intensity (By Revenue) kWh/revenue 47.759 46.352 43.057
Energy Consumption Intensity (By Revenue) kWh/revenue 74.439 73.509 69.064
Gasoline Consumption 9005 6131 6984
Indirect Energy Intensity (By Revenue) HK$'000 26681 27157 26007
Natural Gas Consumption 84539 90626 120508
Percentage of Renewable Energy Consumption % 8 20
Purchased Electricity 1374863 1298395 1383844
Renewable Energy Consumption 47482 164250
Total Direct Energy Consumption 1627440 1466271 1573535
Total Energy Consumption 3002303 2764666 2957379
Total Indirect Energy Consumption 1374863 1298395 1383844

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Groundwater Withdrawal m3 7000
Recycled Water Usage m3 3000
Total Water Withdrawal m3 1686000
Water Consumption m3 3503478 2590978 2291391
Water Consumption Intensity (By Revenue) m³/revenue HK$'000 0.032 0.015 0.026

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2019 2020 2021
Packaging Material Consumption (Glass) tonne 2761 3433 3337
Packaging Material Consumption (Metal) tonne 5395 4908 5427
Packaging Material Consumption (Plastic) tonne 26934 24789 34416
Packaging Material Intensity (By Unit Product) tonne/thousand of products or tonne/tonne of products 0.037 0.039 0.043
Packaging Materials Consumed tonne 58757 56837 67514

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2019 2020 2021
Total Investment in Ecological Restoration 35665 646624 380855

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Employees Aged Below 30 288 352 318
Number of Female Employees 7615 7015
Number of Full-time Employees 136600 136136
Number of Male Employees 64905 64121
Number of Part-time Employees 60982 60346
Number of Total Employees 10618625 10939419 10749215
Percentage of Female Employees % 20

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020 2021
Turnover Rate of Female Employees % 35 27
Turnover Rate of Male Employees % 16 21
Turnover Rate of Total Employees % 21 22

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2020 2021
Number of Work-related Fatalities 3 6
Number of Work-related Fatalities for Contractors 2 2
Number of Work-related Fatalities for Direct Employee 1 4
Work-related Fatalities Rate % 0.001 0.0036

Lost days due to work injury.

Standard Indicator Unit 2019 2020 2021
Lost Days Due to Work-related Injuries 30138 32318
Lost Time Injury Frequency Rate (LTIFR/LTIR) 75.582 66.047 42.383
Number of Work-related Injuries 852 1020
Rate of Work-related Injuries 0.002 0.001 0.001

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2019 2020 2021
Total Hours of Safety Training for Employees hours 621896 399486 393020

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020 2021
Percentage of Employees Trained % 78 84
Percentage of Trained Female Employees % 57 59
Percentage of Trained General Employees % 95 95
Percentage of Trained Male Employees % 43 41
Percentage of Trained Senior Management % 5 5

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2019 2020 2021
Average Training Hours (Female) hours 18.5 25.8
Average Training Hours (General Staff) hours 17.6 25.7
Average Training Hours (Male) hours 16.3 21.3
Average Training Hours (Senior Management) hours 16.2 21.7
Average Training Hours per Employee hours 14948 15911 15736
Total Training Hours hours 113090 115851 109937

Number of suppliers by geographical region.

Standard Indicator Unit 2020 2021
Number of Suppliers in Canada 8 9
Number of Suppliers in Europe 3312 3539
Number of Suppliers in Hong Kong 7178 8034
Number of Suppliers in Mainland China 101 2231
Number of Total Suppliers 86483 87557

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020 2021
Complaint Growth Rate % -12.7
Number of Products and Service Related Complaints 1936928 1690776
Total Number of Customer Complaints 1936928 1690776

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2020 2021
Coverage Rate of Ethical Standards and Anti-Corruption Training % 36 50
Number of People Participated in Ethical Standards and Anti-corruption Training 71218 112318
Total Hours of Anti-corruption Training hours 56722 125692

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021
Number of Volunteers among Employees 4725
Total Volunteer Service Hours hours 986505