Environmental, Social and Governance Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| NOx emissions | Tonne | 1.39 | 112 |
| PM emissions | Kilogram | 101.99 | 112 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Carbon dioxide emissions (scope 1) | Tonne | 819.45 | 112 |
| Carbon dioxide emissions (scope 2) | Tonne | 45902 | 112 |
| Emissions intensity (scope 1) | Tonne/10000 m² | 0.21 | 112 |
| Emissions intensity (scope 2) | Tonne/10000 m² | 11.81 | 112 |
| SO2 emissions | Kilogram | 1.46 | 112 |
| Total carbon dioxide emissions | Tonne | 46722 | 11, 112 |
| Total emissions intensity | Tonne/10000 m² | 12.02 | 112 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total hazardous waste produced | Tonne | 11.08 | 112 |
| Waste modulator tubes | Tonne | 9.76 | 112 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Computers recycled | Piece | 46 | 112 |
| Non-hazardous waste produced intensity | Tonne/10000 m² | 0.03 | 112 |
| Office paper used | Tonne | 107.93 | 112 |
| Total non-hazardous waste produced | Tonne | 110.44 | 112 |
| Waste electronic product | Tonne | 0.65 | 112 |
| Waste furniture | Tonne | 2.51 | 112 |
| Waste selenium drums | Tonne | 0.67 | 112 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Energy consumption intensity | MWh/10000 m² | 21.23 | 112 |
| Total acquired electricity | kWh | 78999166 | 112 |
| Total canned liquefied petroleum gas consumption | Kilogram | 7692 | 112 |
| Total diesel consumption | L | 83262 | 112 |
| Total energy consumption | MWh | 82537 | 11, 112 |
| Total gasoline consumption | L | 24953 | 112 |
| Total natural gas consumption | m³ | 241731 | 112 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 1677684 | 11, 112 |
| Water consumption intensity | m³/10000 m² | 431.61 | 112 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Junior employees | Headcount | 10749 | 114 |
| Middle management employees | Headcount | 440 | 114 |
| Number of employees aged 29 or below | Headcount | 2775 | 113 |
| Number of employees aged 30-49 | Headcount | 6056 | 113 |
| Number of employees aged 50 or above | Headcount | 2412 | 113 |
| Number of employees in Hong Kong, Macao and Taiwan | Headcount | 642 | 114 |
| Number of employees in Mainland China | Headcount | 10601 | 114 |
| Number of female employees | Headcount | 4784 | 113 |
| Number of full-time employees | Headcount | 11212 | 113 |
| Number of male employees | Headcount | 6459 | 113 |
| Number of part-time employees | Headcount | 31 | 113 |
| Senior management employees | Headcount | 54 | 114 |
| Top 10 China Property Management Companies in Terms of Competitiveness in South China | rank | Top 10 | 12 |
| Top 10 China Property Management Companies in Terms of Urban Service | rank | Top 10 | 12 |
| Total number of employees | Headcount | 11243 | 113 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 48.45 | 114 |
| Turnover rate of employees aged 29 or below | % | 74.02 | 114 |
| Turnover rate of employees aged 30 to 49 | % | 40.89 | 114 |
| Turnover rate of employees aged 50 or above | % | 38.01 | 114 |
| Turnover rate of female employees | % | 51.04 | 114 |
| Turnover rate of male employees | % | 46.53 | 114 |
| Turnover rate of the employees in Hong Kong, Macao and Taiwan | % | 47.98 | 114 |
| Turnover rate of the employees in Mainland China | % | 48.48 | 114 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of work injuries | Case | 9 | 114 |
| Number of work-related fatalities | Headcount | 1 | 114 |
Lost days due to work injury.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total lost days due to work injury | Day | 441 | 114 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Emergency drills | Times | 1395 | 11 |
| Headcount of participants in the emergency drill | Person times | 29282 | 11 |
| Investment in work safety | RMB'000 | 47563 | 11 |
| Work safety inspection | Times | 490 | 11 |
| Work safety rectification rate | % | 100 | 11 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Female employees trained (%) | % | 47 | 115 |
| Junior employees trained (%) | % | 88.5 | 115 |
| Male employees trained (%) | % | 53 | 115 |
| Middle management trained (%) | % | 8.7 | 115 |
| Senior management trained (%) | % | 2.8 | 115 |
| Total employees trained | Person times | 147774 | 11, 115 |
| Training coverage | % | 100 | 11 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average training hours | Hour | 40 | 11 |
| Average training hours of junior employees | Hour | 38 | 115 |
| Average training hours of middle management | Hour | 85 | 115 |
| Average training hours of senior management | Hour | 250 | 115 |
| Average training hours per employee | Hour | 40 | 115 |
| Training hours of female employees | Hour | 37 | 115 |
| Training hours of male employees | Hour | 43 | 115 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Suppliers in Central China | Number | 882 | 115 |
| Suppliers in Eastern China | Number | 774 | 115 |
| Suppliers in Northern China | Number | 873 | 115 |
| Suppliers in Southwest China | Number | 220 | 115 |
| Suppliers in the Greater Bay Area | Number | 5562 | 115 |
| Suppliers in total | Number | 8311 | 115 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Top 100 China Property Management Companies in Terms of Brand Value | Top 100 | 13 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020-2021 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of products and service-related complaints received | Time | 10025 | 115 | |
| Top 30 China Property Management Companies in Terms of Digital Strength | Top 30 | 13 | ||
| Top 5 Office Building-focused Property Management Companies in the Greater Bay Area | Top 5 | 13 | ||
| Top 50 China Property Management Companies in terms of Customer Satisfaction | rank | Top 50 | 12 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Leading Property Management Company in the Greater Bay Area (Top 5) | rank | Top 5 | 12 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| The total duration of anti-corruption training of directors and staff | Hour | 1049 | 115 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Ranking among the 2021 Top 100 Property Management Companies in China | rank | 16 | 12 |
| Top 100 Property Management Companies in Terms of Service Quality in the Greater Bay Area | rank | 9 | 13 |
| Top 15 China Property Management Companies in terms of Comprehensive Strength | No. 15 | 13 | |
| Top 20 Brands of China Property Management Companies in South China | Top 20 | 13 | |
| Total investment in community services | RMB'000 | 10176.3 | 11 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Investment in community services | RMB'000 | 10176.3 | 116 |
| Investment in philanthropy | RMB'000 | 112.2 | 116 |
| Number of employees participating in public welfare/volunteer activities | Headcount | 3493 | 11, 116 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Kilogram | 101.99 |
| NOₓ Emissions | Tonne | 1.39 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonne | 819.45 |
| Indirect Energy Emissions (Scope 2) | Tonne | 45902 |
| Scope 1 GHG Emissions Intensity (By Area) | Tonne/10000 m² | 0.21 |
| Scope 2 GHG Emissions Intensity (By Area) | Tonne/10000 m² | 11.81 |
| Total GHG Emissions | Tonne | 46722 |
| Total GHG Emissions Intensity (By Area) | Tonne/10000 m² | 12.02 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Hazardous Waste | Tonne | 11.08 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Tonne | 0.65 |
| Paper Waste | Tonne | 107.93 |
| Total Non-Hazardous Waste Disposed | Tonne | 110.44 |
| Total Non-Hazardous Waste Intensity (By Area) | Tonne/10000 m² | 0.03 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Diesel Fuel Consumption | L | 83262 |
| Energy Consumption Intensity (By Area) | MWh/10000 m² | 21.23 |
| Gasoline Consumption | L | 24953 |
| LPG Consumption | Kilogram | 7692 |
| Natural Gas Consumption | m³ | 241731 |
| Purchased Electricity | kWh | 78999166 |
| Total Energy Consumption | MWh | 82537 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption | m³ | 1677684 |
| Water Consumption Intensity (By Revenue) | m³/10000 m² | 431.61 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | Headcount | 6056 |
| Number of Employees Aged Above 50 | Headcount | 2412 |
| Number of Employees Aged Below 30 | Headcount | 2775 |
| Number of Employees in Hong Kong | Headcount | 642 |
| Number of Employees in Hong Kong and Mainland China | Headcount | 11243 |
| Number of Employees in Mainland China | Headcount | 10601 |
| Number of Female Employees | Headcount | 4784 |
| Number of Full-time Employees | Headcount | 11212 |
| Number of Junior Management Employees | Headcount | 10749 |
| Number of Male Employees | Headcount | 6459 |
| Number of Middle Management Employees | Headcount | 440 |
| Number of Part-time Employees | Headcount | 31 |
| Number of Senior Management Employees | Headcount | 54 |
| Number of Total Employees | Headcount | 11243 |
| Percentage of Employees Aged 30-50 | Percent | 53.85 |
| Percentage of Employees Aged Above 50 | Percent | 21.47 |
| Percentage of Employees Aged Below 30 | Percent | 24.68 |
| Percentage of Employees in Hong Kong | Percent | 5.71 |
| Percentage of Employees in Hong Kong and Mainland China | Percent | 100 |
| Percentage of Employees in Mainland China | Percent | 94.29 |
| Percentage of Female Employees | Percent | 42.55 |
| Percentage of Full-time Employees | Percent | 99.72 |
| Percentage of Junior Management Employees | Percent | 95.61 |
| Percentage of Male Employees | Percent | 57.45 |
| Percentage of Middle Management Employees | Percent | 3.91 |
| Percentage of Part-time Employees | Percent | 0.28 |
| Percentage of Senior Management Employees | Percent | 0.48 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 40.89 |
| Turnover Rate of Employees Aged Above 50 | % | 38.01 |
| Turnover Rate of Employees Aged Below 30 | % | 74.02 |
| Turnover Rate of Employees in Hong Kong | % | 47.98 |
| Turnover Rate of Employees in Mainland China | % | 48.48 |
| Turnover Rate of Female Employees | % | 51.04 |
| Turnover Rate of Male Employees | % | 46.53 |
| Turnover Rate of Total Employees | % | 48.45 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | Headcount | 1 | ||
| Number of Fatalities of the Last 3 Years | Headcount | 1 | 1 | 1 |
| Number of Work-related Fatalities | Headcount | 1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 441 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Investment in Work Safety | RMB'000 | 47563 |
| Number of Production Safety Emergency Drills | Times | 1395 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 47 |
| Percentage of Trained General Employees | % | 88.5 |
| Percentage of Trained Male Employees | % | 53 |
| Percentage of Trained Middle Management | % | 8.7 |
| Percentage of Trained Senior Management | % | 2.8 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | Hour | 37 |
| Average Training Hours (General Staff) | Hour | 38 |
| Average Training Hours (Male) | Hour | 43 |
| Average Training Hours (Middle Management) | Hour | 85 |
| Average Training Hours (Senior Management) | Hour | 250 |
| Average Training Hours per Employee | Hour | 40 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Central China | Number | 882 |
| Number of Suppliers in East China | Number | 774 |
| Number of Suppliers in North China | Number | 873 |
| Number of Suppliers in Southwest China | Number | 220 |
| Number of Total Suppliers | Number | 8311 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Products and Service Related Complaints | Time | 10025 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Hours of Anti-corruption Training | Hour | 1049 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Participating in Volunteer Activities | Headcount | 3493 |
| Total Social Investment | RMB'000 | 10288.5 |