Environmental, Social and Governance Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Nitrogen oxide emissions | Kg | 406.26 | 114 |
| Particulate matter emissions | Kg | 22.45 | 114 |
| Sulphur oxide emissions | Kg | 1.18 | 114 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Direct greenhouse gas emissions (Scope 1) | Tonnes of carbon dioxide equivalent | 841.46 | 114 |
| Energy indirect greenhouse gas emissions (Scope 2) | Tonnes of carbon dioxide equivalent | 244997.96 | 114 |
| Intensity of greenhouse gas emissions (Total greenhouse gas emissions/area under management) | Tonnes of carbon dioxide equivalent/0'000 square metres | 18.09 | 114 |
| Total greenhouse gas emissions | Tonnes of carbon dioxide equivalent | 245839.42 | 114 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Intensity of hazardous waste (Total hazardous waste produced/area under management) | Tonne/0'000 square metres | 0.00013 | 114 |
| Total hazardous waste produced | Tonne | 1.79 | 114 |
| Weight of waste batteries | Tonne | 0.48 | 114 |
| Weight of waste mercury-containing fluorescent tubes and other waste mercury-containing electric light sources | Tonne | 1.3 | 114 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Intensity of non-hazardous waste (Total non-hazardous waste produced/area under management) | Tonne/0'000 square metres | 0.0094 | 114 |
| Kitchen waste produced | Tonne | 105.79 | 114 |
| Non-hazardous waste produced | Tonne | 127.76 | 114 |
| Office waste produced | Tonne | 21.97 | 114 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Comprehensive energy consumption per unit area (KgcE/m²·a) | KgcE/m²·a | 0.5676 | ≤0.5676 | 80 |
| Comprehensive energy consumption per unit of output value (KgcE/RMB10000) | KgcE/RMB10000 | 212 | 210 | 80 |
| Electricity consumption | '000 kWh | 224302.3 | 115 | |
| Energy intensity (total energy consumption/area under management) | '000 kWh/0'000 square metres | 26.54 | 115 | |
| Heat consumption | '000 kWh | 132663.01 | 115 | |
| Liquefied natural gas consumption | '000 kWh | 320.78 | 115 | |
| Liquefied petroleum gas consumption | '000 kWh | 65.12 | 115 | |
| Non-renewable fuel (direct) consumption | '000 kWh | 3648.45 | 115 | |
| Office areas electricity consumption (kWh/m²) | kWh/m² | 1.66 | 1.65 | 80 |
| Office areas petrol consumption (litre/m²) | litre/m² | 0.13 | 0.13³ | 80 |
| Pipeline natural gas consumption | '000 kWh | 775.65 | 115 | |
| Purchased energy (indirect) consumption | '000 kWh | 356965.31 | 115 | |
| Total diesel consumption | '000 kWh | 863.63 | 115 | |
| Total energy consumption | '000 kWh, kWh in '000s | 360613.76 | 8, 115 | |
| Total gas consumption | '000 kWh | 238.14 | 115 | |
| Total petrol consumption | '000 kWh | 1385.13 | 115 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Communities electricity consumption (kWh/m²) | kWh/m² | 4.4 | 4.35 | 80 |
| Municipal water consumption | Cubic metre | 3535228.41 | 115 | |
| Total water consumption | Cubic metre, Cubic metres | 3535228.41 | 8, 115 | |
| Water consumption intensity (Total water consumption/area under management) | Cubic metre/0'000 square metres | 260.17 | 115 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Full-year revenue | million RMB | 2654.5 | 3598.9 | 12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Top 10 Chinese Property Management Companies in terms of Operating Capacity | Top 10 | 9 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Operating income | million RMB | 3599 | 7 |
| Operating income YOY growth | % | 35.6 | 7 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of work-related fatalities | person | 1 | 118 |
| Rate of work-related fatalities | % | 0.02 | 118 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of training publicity activity participants (decoration services) | participants | 2586 | 39 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Increase in number of registered users for community lifestyle services | million | 2.164 | 12 |
| Number of boxes of pears purchased from farmers in Shiqiao Town, Ningling County | boxes | 2120 | 101 |
| Number of communities under management of Jianye Property (reporting management system) | communities | 436 | 39 |
| Number of hotels under management | 10 | 7 | |
| Number of merchants in 6 Cuisine Henan Foodcourts | 239 | 7 | |
| Number of properties served (Property management and value-added services) | 729 | 7 | |
| Number of shopping malls under management | 7 | 7 | |
| Number of suppliers in cooperation | 1000 | 7 | |
| Pears purchased from farmers in Shiqiao Town, Ningling County | catties | 42400 | 101 |
| Specialised, fined, peculiar and innovative SME (One Family Technology) | Awarded | 11 | |
| Top 100 Blue Chip Property Management Companies and Excellent Companies in terms of Investment Value | Top 100 | 9 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Top 1 Property Management Company in terms of Digitalisation in Henan | rank | 1 | 11 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Tonnes of goods loaded in trucks by club members in Luoyang and Cherry Vale | tonnes | 6 | 88 |
| Total number of tickets sold by Unique Henan, Land of Dramas | million tickets | 3 | 13 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Basic service score (end of year) | points | 92 | 48 |
| Basic service score (mid-year) | points | 75 | 48 |
| Completion rate of vacant house inspection tasks | percent | 89.25 | 39 |
| Gross profit | million RMB | 1183 | 7 |
| Group's annual target value for customer satisfaction score | points | 86 | 48 |
| Number of business passengers served (Property management and value-added services) | 50000000 | 7 | |
| Number of communities with payment reminder work orders launched | communities | 315 | 39 |
| Number of owners and residents served (Property management and value-added services) | 2100000 | 7 | |
| Number of payment reminders sent to property owners | times | 14670000 | 39 |
| Number of vacant house inspection tasks completed | tasks | 31228 | 39 |
| Overall customer satisfaction score | points | 89.3 | 48 |
| Revenue increase compared to previous year | 35.6% | 12 | |
| Revenue proportion of commercial property management and consultation services segment | % | 4.2 | 3 |
| Revenue proportion of lifestyle services segment | % | 11.3 | 3 |
| Revenue proportion of property management services segment | % | 84.5 | 3 |
| Timely response rate within 15 minutes (reporting management system) | percent | 97.83 | 39 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of decoration inspection tasks completed in one week | tasks | 2873 | 39 |
| Number of property owners provided with decoration supervision services | property owners | 2126 | 39 |
| Number of property owners provided with vacant house supervision services | property owners | 9358 | 39 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Best Information Disclosure Award | Awarded | 11 | |
| Number of registered users of Jianye+ platform | million | 5.836 | 7 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of reporting work orders (reporting management system) | work orders | 854553 | 39 |
| Timely completion rate (reporting management system) | percent | 96.16 | 39 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| 2021 China Top 20 Property Management Companies with Super Service Capability | rank | Top 20 | 11 |
| China TOP10 Listed Property Service Companies by Comprehensive Strength | TOP10 | 9 | |
| Innovative Project of Culture and Tourism Integration in 2021 (Unique Henan, Land of Dramas) | Awarded | 11 | |
| Number of 'children's libraries' established in Henan | libraries | 18 | 101 |
| Number of cultural tourism complexes under management | 5 | 7 | |
| Number of pilot communities for training publicity activities (decoration services) | communities | 10 | 39 |
| Number of pilot communities for vacant house inspection | communities | 55 | 39 |
| Number of tourists received (Movie Town) | 5000000 | 7 | |
| Number of visitors received (Unique Henan, Land of Dramas) | 500000 | 7 | |
| Outstanding Listed Property Management Service Provider | Awarded | 11 | |
| Overall satisfaction rate (end of year) | % | 95 | 48 |
| Overall satisfaction rate (mid-year) | % | 88 | 48 |
| Ranking among 2021 Top 10 Commercial Property Management Companies by Performance | rank | 7 | 11 |
| Ranking among 2021 Top 100 Commercial Property Companies by Performance | rank | N/A | 11 |
| Ranking among Top 20 Property Management Companies in terms of Digitalisation in China | rank | 12 | 11 |
| Top 100 Most Valuable Brands of China Property Management Service | Top 100 | 9 | |
| Top 20 Branded Property Management Companies in Central China | Top 20 | 9 | |
| Top 20 Listed Chinese Property Management Companies | Top 20 | 9 | |
| Top 20 Listed Property Management Companies in China | Top 20 | 9 | |
| Total number of visitors to Unique Henan, Land of Dramas | visitors | 500000 | 13 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Aggregate revenue proportion of property management services and value-added services segment and lifestyle services segment | % | 95.8 | 3 |
| Flood prevention sandbags donated to hard-hit areas in Xun County, Hebi | pieces | 32000 | 88 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Kg | 22.45 |
| NOₓ Emissions | Kg | 406.26 |
| SOₓ Emissions | Kg | 1.18 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes of carbon dioxide equivalent | 841.46 |
| Indirect Energy Emissions (Scope 2) | Tonnes of carbon dioxide equivalent | 244997.96 |
| Total GHG Emissions | Tonnes of carbon dioxide equivalent | 245839.42 |
| Total GHG Emissions Intensity (By Area) | Tonnes of carbon dioxide equivalent/0'000 square metres | 18.09 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Hazardous Waste (Used Batteries) | Tonne | 0.48 |
| Total Hazardous Waste | Tonne | 1.79 |
| Total Hazardous Waste Intensity (By Area) | Tonne/0'000 square metres | 0.00013 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | Tonne | 105.79 |
| Non-Hazardous Waste (Office Waste) | Tonne | 21.97 |
| Total Non-Hazardous Waste Intensity (By Area) | Tonne/0'000 square metres | 0.0094 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Comprehensive Energy Consumption Intensity (By Area) | KgcE/m²·a | 0.5676 |
| Comprehensive Energy Consumption Intensity (By Revenue) | KgcE/RMB10000 | 210 |
| Diesel Fuel Consumption | '000 kWh | 863.63 |
| Energy Consumption Intensity (By Area) | '000 kWh/0'000 square metres | 26.54 |
| LNG Consumption | '000 kWh | 320.78 |
| LPG Consumption | '000 kWh | 65.12 |
| Natural Gas Consumption | '000 kWh | 775.65 |
| Purchased Electricity | '000 kWh | 224302.3 |
| Purchased Heating | '000 kWh | 132663.01 |
| Total Direct Energy Consumption | '000 kWh | 3648.45 |
| Total Energy Consumption | '000 kWh | 360613.76 |
| Total Indirect Energy Consumption | '000 kWh | 356965.31 |
| Total Non-Renewable Fuel Consumption | '000 kWh | 3648.45 |
| Total Purchased Energy | '000 kWh | 356965.31 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Municipal Water Consumption | Cubic metre | 3535228.41 |
| Water Consumption | Cubic metre | 3535228.41 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Employees Aged 30-50 | person | 3686 |
| Number of Employees Aged Above 50 | person | 418 |
| Number of Employees Aged Below 30 | person | 1903 |
| Number of Employees in Hong Kong | person | 8 |
| Number of Employees in Hong Kong and Mainland China | person | 6007 |
| Number of Employees in Mainland China | person | 5999 |
| Number of Female Employees | person | 3033 |
| Number of Full-time Employees | person | 6007 |
| Number of General Employees | person | 5016 |
| Number of Male Employees | person | 2974 |
| Number of Middle Management Employees | person | 969 |
| Number of Senior Management Employees | person | 22 |
| Number of Total Employees | person | 6007 |
| Percentage of Employees Aged 30-50 | % | 61.3 |
| Percentage of Employees Aged Above 50 | % | 7 |
| Percentage of Employees Aged Below 30 | % | 31.7 |
| Percentage of Employees in Hong Kong | % | 0.1 |
| Percentage of Employees in Hong Kong and Mainland China | % | 100 |
| Percentage of Employees in Mainland China | % | 99.9 |
| Percentage of Female Employees | % | 50.5 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of General Employees | % | 83.5 |
| Percentage of Male Employees | % | 49.5 |
| Percentage of Middle Management Employees | % | 16.1 |
| Percentage of Senior Management Employees | % | 0.4 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 6.21 |
| Turnover Rate of Employees Aged Above 50 | % | 2.15 |
| Turnover Rate of Employees Aged Below 30 | % | 10.51 |
| Turnover Rate of Employees in Mainland China | % | 7.3 |
| Turnover Rate of Female Employees | % | 7.85 |
| Turnover Rate of Male Employees | % | 6.72 |
| Turnover Rate of Total Employees | % | 7.29 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Fatalities Rate as a Result of Work-related Injuries | % | 0.02 |
| Fatalities Rate of the Last 3 Years | % | 0.006666666666666667 |
| Number of Fatalities as a Result of Work-related Injuries | person | 1 |
| Number of Fatalities of the Last 3 Years | person | 1 |
| Number of Work-related Fatalities | person | 1 |
| Work-related Fatalities Rate | % | 0.02 |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | day |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit |
|---|---|
| Total Hours of Safety Training for Employees | hour |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit |
|---|---|
| Percentage of Employees Trained | % |
| Percentage of Trained Female Employees | % |
| Percentage of Trained General Employees | % |
| Percentage of Trained Male Employees | % |
| Percentage of Trained Middle Management | % |
| Percentage of Trained Senior Management | % |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit |
|---|---|
| Average Training Hours (Female) | hour/person |
| Average Training Hours (General Staff) | hour/person |
| Average Training Hours (Male) | hour/person |
| Average Training Hours (Middle Management) | hour/person |
| Average Training Hours (Senior Management) | hour/person |
| Average Training Hours per Employee | hour/person |
| Total Training Hours | hour |
Number of suppliers by geographical region.
| Standard Indicator | Unit |
|---|---|
| Number of Local Suppliers | |
| Number of Total Suppliers |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Complaints Handling Rate | percent | 99.38 |
| Number of Products and Service Related Complaints | case | 6501 |
| Satisfaction Rate of Customer Complaint Handling | percent | 89.25 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Anti-corruption Training Coverage among Directors and Management | % |
| Coverage of Anti-corruption Training for Employees | % |
| Total Anti-corruption Training Hours for Directors and Management | hour |
| Total Hours of Anti-corruption Training | hour |
| Total Hours of Anti-corruption Training for Employees | hour |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | RMB | 251560 |
| Investment in Education Donation | books | 20000 |
| Total Cash Donations | RMB | 172360 |
| Total In-kind Donations | RMB | 293000 |
| Total Public Welfare Donations | RMB | 465360 |
| Total Social Investment | RMB | 1065360 |