Environmental, Social & Governance Report 2021

Company: HANG SENG BANK (11)
Year: 2021
Published: 2022-05-25
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 2021 Report Pages
Business travel (land and air) GHG emissions tonnes of CO2e 563.43 551.96 201.85 70.57 94
GHG emissions per FTE from Scope 1 tonnes of CO2e / FTE 0.02 0.02 0.02 0.01 94
GHG emissions per FTE from Scope 2 tonnes of CO2e / FTE 2.43 2.35 2.33 2.04 94
GHG emissions per FTE from Scope 3 tonnes of CO2e / FTE 0.11 0.1 0.06 0.05 94
GHG emissions per sq. ft. tonnes of CO2e / sq. ft. 0.016 0.015 0.014 0.012 94
Greenhouse Gas Emissions – total scope 1 and 2 % -22.5 20
Mobile combustion GHG emissions tonnes of CO2e 112.88 115.57 86.54 42.97 94
Purchased electricity GHG emissions tonnes of CO2e 20496 19848 18892.81 15967.65 94
Scope 1 GHG emissions tonnes of CO2e 192.2 193.87 144.52 70.16 94
Scope 2 GHG emissions tonnes of CO2e 20514 19865 18904.47 15973.04 94
Scope 3 GHG emissions tonnes of CO2e 904.64 867.8 522.6 367.81 94
Stationary combustion GHG emissions tonnes of CO2e 79.32 78.3 57.98 27.19 94
Total GHG emissions tonnes of CO2e 21610.84 20926.67 19571.59 16411.02 94
Total GHG emissions per FTE tonnes of CO2e / FTE 2.56 2.47 2.41 2.1 94
Towngas GHG emissions tonnes of CO2e 18 17 11.66 5.39 94
Transmission and distribution loss GHG emissions tonnes of CO2e 337 309 309.99 283.17 94
Upstream transportation and distribution (mobile branch) GHG emissions tonnes of CO2e 4.21 6.84 10.76 14.07 94

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 2021 Report Pages
Paper Consumption % -30.8 20
Waste collected for recycling - Paper tonnes 580.69 633.75 569.96 354.42 95
Waste collected for recycling - Plastic tonnes 530.07 598.2 442.51 324.44 95
Waste disposed per FTE tonnes/FTE 0.04 0.04 0.06 0.03 94
Waste disposed to landfill tonnes 302.41 305.6 507.26 264.42 94

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2022 2025 2030 Report Pages
Greenhouse Gas Emissions – total scope 1 and 2 long-term goal % -30 20
Greenhouse Gas Emissions – total scope 1 and 2 medium-term goal % -15 20
Greenhouse Gas Emissions – total scope 1 and 2 short-term goal % -7.5 20

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2018 2019 2020 2021 2022 2025 2030 Report Pages
Paper Consumption short-term goal % -15 20
Waste Diversion Diverted 57.3% of waste away from landfill 20
Waste Diversion long-term goal Divert 80% of waste away from landfill 20
Waste Diversion medium-term goal Divert 74% of waste away from landfill 20
Waste Diversion short-term goal Divert 70% of waste away from landfill 20
Waste collected for recycling - Aluminium cans tonnes 0.59 1.4 0.79 0.72 95
Waste collected for recycling - Food waste tonnes 24.98 27.62 13.43 6.31 95
Waste collected for recycling - Furniture tonnes 7.14 0.79 5.55 14.81 95
Waste collected for recycling - Glass tonnes 0.2 0.66 0.58 1.36 95
Waste collected for recycling - Glass (relevant data only for 2018) tonnes 0.1 0.29 0.28 0.06 95
Waste collected for recycling - IT and electrical tonnes 17.61 4.79 106.82 1.9 95
Waste collected for recycling - Ink jet bottles and toner cartridge tonnes N/A N/A N/A 4.82 95

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 2021 Report Pages
Direct energy consumption: gas and diesel MWh 422.24 430.84 295.62 137.67 94
Electricity Consumption % -9.8 20
Energy consumption per FTE MWh/FTE 3.88 3.75 3.71 3.75 94
Energy consumption per sq. ft. MWh/sq. ft. 0.02 0.02 0.02 0.02 94
Indirect energy consumption: electricity MWh 32334.54 31289.08 29734.74 29154.51 94
Total energy consumption MWh 32756.78 31719.92 30030.36 29292.18 94

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2018 2019 2020 2021 Report Pages
Total water consumption 000 m3 79.14 76.74 72.19 73.21 94
Water Consumption % -7.5 20
Water consumption per FTE m3/FTE 9.36 9.06 8.91 9.36 94

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 2025 2030 Report Pages
Electricity Consumption long-term goal % -30 20
Electricity Consumption medium-term goal % -15 20
Electricity Consumption short-term goal % -7.5 20

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 2025 2030 Report Pages
Water Consumption long-term goal % -24 20
Water Consumption medium-term goal % -14 20
Water Consumption short-term goal % -8 20

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2018 2019 2020 2021 2025 2030 Report Pages
Paper Consumption long-term goal % -35 20
Paper Consumption medium-term goal % -22.5 20
Total paper consumption tonnes 1371.92 1569.97 1407.75 1085.65 94

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2018 2019 2020 2021 Report Pages
Average age of employees - Clerical/blue-collar years 37 97
Average age of employees - Executive years 40 97
Average age of employees - Officer years 37 97
Average age of employees - Overall years 38 97
Average years of service - Clerical/blue-collar years 10 97
Average years of service - Executive years 9 97
Average years of service - Officer years 11 97
Average years of service - Overall years 10 97
Clerical/blue-collar - Female 1428 1312 1061 976 96
Clerical/blue-collar - Male 747 809 572 525 96
Employees aged 30 to 39 2650 2704 2712 2769 96
Employees aged 40 to 49 2034 1957 1824 1750 96
Employees aged 50 to 59 1291 1271 1262 1197 96
Employees aged 60 or above 50 75 46 63 96
Employees below 30 2585 2536 1999 1850 96
Employees by gender - Female 4958 4870 4485 4387 96
Employees by gender - Male 3653 3674 3358 3242 96
Executive - Female 1216 1311 1355 1441 96
Executive - Male 1205 1267 1340 1439 96
Full-time contract staff - Female 34 31 17 31 96
Full-time contract staff - Male 65 66 38 41 96
Full-time permanent staff - Female 4882 4783 4465 4352 96
Full-time permanent staff - Male 3580 3591 3319 3200 96
Grand total new hires headcount 1551 97
New hires - 30 to 39 - Female headcount 249 97
New hires - 30 to 39 - Male headcount 295 97
New hires - 40 to 49 - Female headcount 93 97
New hires - 40 to 49 - Male headcount 77 97
New hires - 50 to 59 - Female headcount 13 97
New hires - 50 to 59 - Male headcount 23 97
New hires - 60 or above - Female headcount 8 97
New hires - 60 or above - Male headcount 5 97
New hires - Below 30 - Female headcount 418 97
New hires - Below 30 - Male headcount 370 97
New hires - Female headcount 781 97
New hires - Male headcount 770 97
Officer - Female 2314 2246 2069 1970 96
Officer - Male 1702 1599 1447 1278 96
Part-time staff - Female 42 56 3 4 96
Part-time staff - Male 8 17 1 1 96
Percentage of all employees in Hong Kong by nationality - Australian 0.22% 96
Percentage of all employees in Hong Kong by nationality - British 0.71% 96
Percentage of all employees in Hong Kong by nationality - Canadian 0.41% 96
Percentage of all employees in Hong Kong by nationality - Chinese 97.99% 96
Percentage of executives in Hong Kong by nationality - Australian 0.60% 96
Percentage of executives in Hong Kong by nationality - British 2.41% 96
Percentage of executives in Hong Kong by nationality - Canadian 1.20% 96
Percentage of executives in Hong Kong by nationality - Chinese 93.37% 96
Total number of employees 8611 8543 7843 7629 96

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2018 2019 2020 2021 Report Pages
Absenteeism rate (Female) 2.15% 2.28% 1.60% 2.07% 99
Absenteeism rate (Male) 1.50% 1.56% 1.06% 1.31% 99
Absenteeism rate (Overall) 1.87% 1.98% 1.37% 1.75% 99
Internal hire rate 20.3% 97
New hire rate 20.3% 97
Total turnover - Female headcount 804 97
Total turnover - Grand Total headcount 1596 97
Total turnover - Male headcount 791 97
Total turnover - Undeclared headcount 1 97
Total turnover rate - Female 10.3% 97
Total turnover rate - Grand Total 20.4% 97
Total turnover rate - Male 10.1% 97
Total turnover rate - Undeclared 0.0% 97
Voluntary turnover - Clerical/blue-collar headcount 316 97
Voluntary turnover - Clerical/blue-collar rate 4.0% 97
Voluntary turnover - Executive headcount 455 97
Voluntary turnover - Executive rate 5.8% 97
Voluntary turnover - Officer headcount 769 97
Voluntary turnover - Officer rate 9.8% 97
Voluntary turnover headcount, Female, 30 to 39 207 227 131 267 98
Voluntary turnover headcount, Female, 40 to 49 113 113 79 122 98
Voluntary turnover headcount, Female, 50 to 59 43 83 41 62 98
Voluntary turnover headcount, Female, 60 or above 36 4 46 47 98
Voluntary turnover headcount, Female, Below 30 382 343 191 286 98
Voluntary turnover headcount, Female, Total 780 770 488 784 98
Voluntary turnover headcount, Grand total 1531 1502 992 1540 98
Voluntary turnover headcount, Male, 30 to 39 233 256 172 296 98
Voluntary turnover headcount, Male, 40 to 49 70 72 36 84 98
Voluntary turnover headcount, Male, 50 to 59 49 81 30 46 98
Voluntary turnover headcount, Male, 60 or above 35 3 40 53 98
Voluntary turnover headcount, Male, Below 30 363 320 225 276 98
Voluntary turnover headcount, Male, Total 751 733 504 755 98
Voluntary turnover rate, Female, 30 to 39 2.5% 2.7% 1.6% 3.4% 98
Voluntary turnover rate, Female, 40 to 49 1.4% 1.3% 1.0% 1.6% 98
Voluntary turnover rate, Female, 50 to 59 0.6% 1.0% 0.5% 0.8% 98
Voluntary turnover rate, Female, 60 or above 0.5% 0.1% 0.6% 0.6% 98
Voluntary turnover rate, Female, Below 30 4.7% 4.1% 2.8% 3.6% 98
Voluntary turnover rate, Female, Total 9.7% 9.2% 6.4% 10.0% 98
Voluntary turnover rate, Grand total 17.9% 17.8% 12.7% 19.6% 98
Voluntary turnover rate, Male, 30 to 39 2.8% 3.0% 2.1% 3.8% 98
Voluntary turnover rate, Male, 40 to 49 0.8% 0.8% 0.4% 1.6% 98
Voluntary turnover rate, Male, 50 to 59 0.6% 0.9% 0.4% 0.6% 98
Voluntary turnover rate, Male, 60 or above 0.4% 0.1% 0.5% 0.7% 98
Voluntary turnover rate, Male, Below 30 4.4% 3.8% 2.9% 3.5% 98
Voluntary turnover rate, Male, Total 9.1% 8.6% 6.3% 9.6% 98

Lost days due to work injury.

Indicator Unit 2018 2019 2020 2021 Report Pages
Lost days due to work injury 136.5 333 625 32 99

The average training hours completed per employee by gender and employee category.

Indicator Unit 2018 2019 2020 2021 Report Pages
Average learning and development days per employee in Hong Kong 5 5.5 3.8 4.1 99
Average training hours by employee category (Executive) 29 29 25 18 99
Average training hours by employee category (General staff) 40 64 37 37 99
Average training hours by employee category (Officer) 49 44 33 23 99
Average training hours by gender (Female) 38 40 28 29 99
Average training hours by gender (Male) 46 52 34 35 99

Number of suppliers by geographical region.

Indicator Unit 2018 2019 2020 2021 Report Pages
Number of outlets as of 31 December 2021 286 297 288 281 99

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2018 2019 2020 2021 Report Pages
Number of customers as of 31 December 2021 Million >3 >3 >3 3.7 99

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021
Direct GHG Emissions (Scope 1) tonnes of CO2e 192.2 193.87 144.52 70.16
GHG Emissions from Purchased Electricity tonnes of CO2e 20496 19848 18892.81 15967.65
GHG Emissions from Towngas tonnes of CO2e 18 17 11.66 5.39
Indirect Energy Emissions (Scope 2) tonnes of CO2e 20514 19865 18904.47 15973.04
Mobile Combustion Emissions tonnes of CO2e 112.88 115.57 86.54 42.97
Scope 1 GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 0.02 0.02 0.02 0.01
Scope 2 GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 2.43 2.35 2.33 2.04
Scope 3 GHG Emissions (Business Travel) tonnes of CO2e 563.43 551.96 201.85 70.57
Scope 3 GHG Emissions (Upstream Transportation and Distribution) tonnes of CO2e 4.21 6.84 10.76 14.07
Scope 3 GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 0.11 0.1 0.06 0.05
Stationary Combustion Emissions tonnes of CO2e 79.32 78.3 57.98 27.19
Total GHG Emissions tonnes of CO2e 21610.84 20926.67 19571.59 16411.02
Total GHG Emissions Intensity (By Area) tonnes of CO2e / sq. ft. 0.016 0.015 0.014 0.012
Total GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 2.56 2.47 2.41 2.1
Total Other Indirect Energy Emissions (Scope 3) tonnes of CO2e 904.64 867.8 522.6 367.81

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021
Non-Hazardous Waste Landfilling tonnes 302.41 305.6 507.26 264.42
Non-Hazardous Waste Recycled tonnes 1110.76 1231.95 1012.47 678.86
Paper Waste tonnes 580.69 633.75 569.96 354.42
Plastic Waste tonnes 530.07 598.2 442.51 324.44
Total Non-Hazardous Waste Intensity (By FTE) tonnes/FTE 0.04 0.04 0.06 0.03

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2025 2030
Target Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year % -7.5 -15 -30

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021
Energy Consumption Intensity (By Area) MWh/sq. ft. 0.02 0.02 0.02 0.02
Energy Consumption Intensity (By FTE) MWh/FTE 3.88 3.75 3.71 3.75
Total Direct Energy Consumption MWh 422.24 430.84 295.62 137.67
Total Energy Consumption MWh 32756.78 31719.92 30030.36 29292.18
Total Indirect Energy Consumption MWh 32334.54 31289.08 29734.74 29154.51

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2018 2019 2020 2021
Water Consumption m3 79140 76740 72190 73210

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2025 2030
Target Electricity Usage Reduction Percentage Compared to Last Year % -7.5 -15 -30

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2025 2030
Target Water Consumption Reduction Percentage Compared to Last Year % -8 -14 -24

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2018 2019 2020 2021
Packaging Material Consumption (Paper) tonnes 1371.92 1569.97 1407.75 1085.65

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2018 2019 2020 2021
Number of Employees Aged 30-50 headcount 4684 4661 4536 4519
Number of Employees Aged Above 50 headcount 1341 1346 1308 1260
Number of Employees Aged Below 30 headcount 2585 2536 1999 1850
Number of Female Employees headcount 4958 4870 4485 4387
Number of Full-time Employees (Female) headcount 4882 4783 4465 4352
Number of Full-time Employees (Male) headcount 3580 3591 3319 3200
Number of Male Employees headcount 3653 3674 3358 3242
Number of New Employees headcount 1551
Number of New Employees (Above 50) headcount 49
Number of New Employees (Aged 30-50) headcount 714
Number of New Employees (Aged Below 30) headcount 788
Number of New Employees (Female) headcount 781
Number of New Employees (Male) headcount 770
Number of Part-time Employees (Female) headcount 42 56 3 4
Number of Part-time Employees (Male) headcount 8 17 1 1
Number of Total Employees headcount 8611 8543 7843 7629
Percentage of Employees in Australia % 0.22
Percentage of Employees in Canada % 0.41
Percentage of Employees in Hong Kong % 100
Percentage of Employees in Mainland China % 97.99
Percentage of Employees in United Kingdom % 0.71

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2018 2019 2020 2021
Turnover Rate of Employees Aged 30-50 % 7.3 7.8 5.5 8.8
Turnover Rate of Employees Aged Above 50 % 1.2 2.3 1.2 2
Turnover Rate of Employees Aged Below 30 % 4.7 4.1 2.8 3.6
Turnover Rate of Female Employees % 9.7 9.2 6.4 10.3
Turnover Rate of Male Employees % 9.1 8.6 6.3 10.1
Turnover Rate of Total Employees % 17.9 17.8 12.7 20.4

Lost days due to work injury.

Standard Indicator Unit 2018 2019 2020 2021
Lost Days Due to Work-related Injuries days 136.5 333 625 32

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2018 2019 2020 2021
Average Training Hours (Executive Employees) hours 29 29 25 18
Average Training Hours (Female) hours 38 40 28 29
Average Training Hours (General Employees) hours 40 64 37 37
Average Training Hours (General Staff) hours 40 64 37 37
Average Training Hours (Hong Kong Employees) days 5 5.5 3.8 4.1
Average Training Hours (Male) hours 46 52 34 35
Average Training Hours (Officer) hours 49 44 33 23

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2018 2019 2020 2021
Total Social Investment HK$ million 32 33 30 31.7