2021 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Year: 2021
Published: 2022-05-24
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 Report Pages
Greenhouse gas emission intensity Tonne of carbon dioxide equivalent/RMB 1 million of revenue 28.55 25.66 143
Greenhouse gas emission intensity (Scope 1) Tonne of carbon dioxide equivalent/RMB 1 million of revenue 9.75 6.05 143
Greenhouse gas emission intensity (Scope 2) Tonne of carbon dioxide equivalent/RMB 1 million of revenue 18.8 19.61 143
Greenhouse gas emissions (Scope 1) Tonne of carbon dioxide equivalent 26475.77 25271.66 143
Greenhouse gas emissions (Scope 2) Tonne of carbon dioxide equivalent 51032.29 81977.12 143
Proportion of Scope I GHG emission (Group) % 65.84 76.44 55
Proportion of Scope II GHG emission (Group) % 34.16 23.56 55
Scope I GHG Emission Intensity (Group) tonnes CO2-eq/RMB million of revenue 9.75 6.05 55
Scope II GHG Emission Intensity (Group) tonnes CO2-eq/RMB million of revenue 18.8 19.61 55
Total emission of greenhouse gas Tonne of carbon dioxide equivalent 77508.06 107248.78 143

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 Report Pages
Waste catering oil production tonnes 980 1406 56
Waste fluorescent tubes generated pieces 11610 56

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 Report Pages
Kitchen waste produced Tonne 7380 17449.75 144
Kitchen waste production tonnes 7380 17450 56
Non-hazardous waste intensity Tonne/RMB 1 million revenue 3.08 4.51 144
Plastic packaging bags material used Tonne 102.58 152.8 145
Sewage discharge from brand stores thousand tonnes 1473 2059 63
Sewage discharge from supply centers thousand tonnes 100 48 63
Total non-hazardous waste produced Tonne 8360.47 18856.24 144
Waste cooking oil produced Tonne 980.47 1406.49 144
Waste tubes/bulbs produced Piece 6352 11610 144

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Diesel consumption Liter 1198 19011.35 144
Direct energy consumption MWh 16910.15 16158.71 144
Electricity consumption distribution - Brand stores 93.93% 94.83% 66
Electricity consumption distribution - Offices 0.59% 66
Electricity consumption distribution - Supply centers 6.07% 4.58% 66
Electricity consumption intensity MWh/RMB million of revenue 35.5 30.81 33.72 66
Gasoline consumption Liter, liters 3472 2859 67, 144
Increase in electricity consumption compared to previous year MWh 57311 66
Indirect energy consumption MWh 83635.85 140946.44 144
Natural gas consumption cubic meters, m³ 1706178.24 1612719.55 67, 144
Percentage increase in electricity consumption compared to previous year 68.52% 66
Total electricity consumption kWh 83635851.98 140946442.39 144
Total electricity consumption of the Group MWh 140946 66
Total energy consumption MWh 100546 157105.15 144
Total energy consumption intensity MWh/RMB 1 million revenue 37.04 37.59 144

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Catering sewage discharge Tonne 1573190.8 2107246.7 143
Catering sewage discharge intensity Tonne/RMB 1 million of revenue 579.48 504.16 143
Increase in catering wastewater compared to previous year tonnes 534056 63
Increase in water consumption compared to previous year cubic meters 969571 69
Increase in water consumption compared to previous year (percentage) % 56.71 69
Percentage increase in catering wastewater compared to previous year % 33.95 63
Total catering wastewater generated by the Group tonnes 2107247 63
Total water consumption m³ 1709744.67 2679315.71 145
Total water consumption (Group) cubic meters 2679316 69
Water consumption distribution - Brand stores % 92.68 96.03 69
Water consumption distribution - Offices % 0.42 69
Water consumption distribution - Supply centers % 7.32 3.55 69
Water consumption intensity m³/RMB 1 million revenue 629.78 641.03 145
Water consumption intensity (per RMB million of revenue) cubic meters/RMB million 723.15 629.78 641.03 69

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2020 2021 Report Pages
Intensity of packaging material used Tonne/RMB 1 million revenue 0.2 0.16 145
Meal boxes packaging material used Tonne 428.12 664.41 145
Total packaging material used Tonne 530.7 817.21 145

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2020 2021 Report Pages
Age Group - 29 or below Headcount 9839 11196 147
Age Group - 30-49 Headcount 2254 2445 147
Age Group - 50 and above Headcount 708 854 147
Employment Type - Management Headcount 109 121 147
Employment Type - Non-management Headcount 12692 14374 147
Gender - Female Headcount 4046 4582 147
Gender - Male Headcount 8755 9913 147
Geographical Region - Hong Kong, Macau and Taiwan Headcount 22 22 147
Geographical Region - Mainland China Headcount 12779 14447 147
Geographical Region - Overseas Headcount 26 147
Number of employees assisted by Nathan Foundation 11 81
Total number of employees Headcount 12801 14495 147

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2020 2021 Report Pages
Employee turnover rate in Hong Kong, Macau and Taiwan Percentage 91 148
Employee turnover rate in Mainland China Percentage 111 148 148
Employee turnover rate in Overseas Percentage N/A 35 148
Employee turnover ratio by age - 30 to 49 % 80 75
Employee turnover ratio by age - Above 50 % 75 75
Employee turnover ratio by age - Under 29 % 168 75
Employee turnover ratio by gender - Female employee % 128 75
Employee turnover ratio by gender - Male employee % 157 75
Female employee turnover rate Percentage 110 128 148
Male employee turnover rate Percentage 112 157 148
Seat Turnover rate - Jiu Mao Jiu 1.9 13
Seat Turnover rate - Tai Er 3.4 13
Total employee turnover rate Percentage 111 148 148
Turnover rate of employees aged 29 and below Percentage 122 168 148
Turnover rate of employees aged 30-49 Percentage 67 80 148
Turnover rate of employees aged 50 and above Percentage 97 75 148

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 2021 Report Pages
Number of work-related injuries 700 81
Work-related injury Case 363 701 148

Lost days due to work injury.

Indicator Unit 2020 2021 Report Pages
Lost days due to work injury Day 3338 5567 148
Number of work-related injury days days 5567 81

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2020 2021 Report Pages
Number of lecturers participated in Professional Instructor Certification 36 87
Number of lecturers participated in TTT internal training course 36 87
Number of lecturers passed Professional Instructor Certification 31 87
Overall pass rate of the Group percent 85.7 87
Passing rate for Professional Instructor Certification percent 86.1 87
Percentage of employees trained Percentage 100 100 149
Percentage of female in employees trained Percentage 31.61 31.61 149
Percentage of male in employees trained Percentage 68.39 68.39 149
Percentage of management in employees trained Percentage 0.85 0.83 149
Percentage of non-management in employees trained Percentage 99.15 99.17 149
Percentage of trained employees by employment category: Management percent 5.06 85
Percentage of trained employees by employment category: Non-management percent 94.94 85
Percentage of trained employees by gender: Female percent 68.39 85
Percentage of trained employees by gender: Male percent 31.61 85
Proportion of employees trained 100% 85

The average training hours completed per employee by gender and employee category.

Indicator Unit 2020 2021 Report Pages
Average training hours for employees Hour 4.2 7 149
Average training hours for female employees Hour 4.25 7 149
Average training hours for male employees Hour 4.18 7 149
Average training hours for management Hour 23.76 42.43 149
Average training hours for non-management Hour 4.03 6.7 149
Average training time per employee hours 7 85
Increase in average training time per employee compared to previous year hours 2.8 85
Pass rate of Jiu Mao Jiu lecturers percent 100 87
Pass rate of Song lecturers percent 100 87
Pass rate of Tai Er lecturers percent 73.3 87
Total training hours for employees hours 101465 85

Number of suppliers by geographical region.

Indicator Unit 2020 2021 Report Pages
Number of suppliers in Southern China Entity 332 322 149
Number of suppliers in other overseas regions (including Hong Kong, Macau and Taiwan) Entity 5 6 149
Number of suppliers in other regions in Mainland China (except Southern China) Entity 63 91 149
Total number of suppliers Entity 400 419 149

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2020 2021 Report Pages
Average spending per customer (RMB) - Jiu Mao Jiu RMB 59 13
Average spending per customer (RMB) - Tai Er RMB 80 13
Number of dining environment related complaints Case 61 15 150
Number of dishes related complaints Case 345 389 150
Number of food safety related complaints Case 107 125 150
Number of gold medal lecturers 5 87
Number of new restaurants opened - Jiu Mao Jiu 1 13
Number of new restaurants opened - Tai Er 122 13
Number of service related complaints Case 668 604 150
Revenue (RMB'000) - Jiu Mao Jiu RMB'000 758756 13
Revenue (RMB'000) - Tai Er RMB'000 3285180 13
Same-store sales (RMB'000) - Jiu Mao Jiu RMB'000 370120 13
Same-store sales (RMB'000) - Tai Er RMB'000 1553558 13
Same-store sales growth (%) - Jiu Mao Jiu % 24.5 13
Same-store sales growth (%) - Tai Er % 5.7 13

Description of quality assurance process and recall procedures.

Indicator Unit 2021 Report Pages
Investment in central kitchen refining system million RMB 24 67

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2020 2021 Report Pages
Number of anti-corruption complaints and reported matters received by the Group 22 23 38
Number of employees dismissed due to reported anti-corruption cases 5 38
Penalty amount to suppliers due to reported anti-corruption cases RMB 410000 38

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Number of whistle-blowers rewarded under the Jiumaojiu Group Employee Reporting Reward System 12 38
Total reward amount to whistle-blowers under the Jiumaojiu Group Employee Reporting Reward System RMB 90000 38

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2020 2021 Report Pages
Charity donations RMB100 Thousand 12 3.33 150
Total amount of aid provided by Nathan Foundation RMB 260000 81

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Direct GHG Emissions (Scope 1) Tonne of carbon dioxide equivalent 26475.77 25271.66
Indirect Energy Emissions (Scope 2) Tonne of carbon dioxide equivalent 51032.29 81977.12
Scope 1 GHG Emissions Intensity (By Revenue) Tonne of carbon dioxide equivalent/RMB 1 million of revenue 9.75 6.05
Scope 2 GHG Emissions Intensity (By Revenue) Tonne of carbon dioxide equivalent/RMB 1 million of revenue 18.8 19.61
Total GHG Emissions Tonne of carbon dioxide equivalent 77508.06 107248.78
Total GHG Emissions Intensity (By Revenue) Tonne of carbon dioxide equivalent/RMB 1 million of revenue 28.55 25.66

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Total Hazardous Waste tonnes 980 1406

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Non-Hazardous Waste (Kitchen Waste) Tonne 7380 17449.75
Total Non-Hazardous Waste (Domestic Waste) Tonne 8360.47 18856.24
Total Non-Hazardous Waste Intensity (By Revenue) Tonne/RMB 1 million revenue 3.08 4.51

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Diesel Fuel Consumption Liter 1198 19011.35
Energy Consumption Intensity (By Revenue) MWh/RMB 1 million revenue 37.04 37.59
Gasoline Consumption Liter 3472 2859
Natural Gas Consumption m³ 1706178.24 1612719.55
Purchased Electricity kWh 83635851.98 140946442.39
Total Direct Energy Consumption MWh 16910.15 16158.71
Total Electricity Consumption Intensity (By Revenue) MWh/RMB million of revenue 35.5 30.81 33.72
Total Energy Consumption MWh 100546 157105.15
Total Indirect Energy Consumption MWh 83635.85 140946.44

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Total Wastewater Discharge tonnes 1573190.8 2107246.7
Total Water Withdrawal m³ 1709744.67 2679316
Wastewater Discharge Intensity Tonne/RMB 1 million of revenue 579.48 504.16
Water Consumption Intensity (By Revenue) cubic meters/RMB million 723.15 629.78 641.03

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2020 2021
Packaging Material Intensity (By Revenue) Tonne/RMB 1 million revenue 0.2 0.16
Packaging Materials Consumed Tonne 530.7 817.21

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2020 2021
Number of Employees Aged 30-50 Headcount 2254 2445
Number of Employees Aged Above 50 Headcount 708 854
Number of Employees Aged Below 30 Headcount 9839 11196
Number of Employees in Hong Kong Headcount 22 22
Number of Employees in Mainland China Headcount 12779 14447
Number of Employees in Overseas Headcount 26
Number of Female Employees Headcount 4046 4582
Number of General Employees Headcount 12692 14374
Number of Male Employees Headcount 8755 9913
Number of Senior Management Employees Headcount 109 121
Number of Total Employees Headcount 12801 14495
Percentage of Female Employees % 68.39
Percentage of Male Employees % 31.61

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2020 2021
Turnover Rate of Employees Aged 30-50 Percentage 67 80
Turnover Rate of Employees Aged Above 50 Percentage 97 75
Turnover Rate of Employees Aged Below 30 Percentage 122 168
Turnover Rate of Employees in Hong Kong Percentage 91
Turnover Rate of Employees in Mainland China Percentage 111 148
Turnover Rate of Employees in Overseas Percentage None 35
Turnover Rate of Female Employees Percentage 110 128
Turnover Rate of Male Employees Percentage 112 157
Turnover Rate of Total Employees Percentage 111 148

Lost days due to work injury.

Standard Indicator Unit 2020 2021
Lost Days Due to Work-related Injuries Day 3338 5567

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2020 2021
Percentage of Employees Trained percent 100 100
Percentage of Trained Female Employees percent 31.61 31.61
Percentage of Trained Male Employees percent 68.39 68.39

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2020 2021
Average Training Hours (Female) Hour 4.25 7
Average Training Hours (General Staff) Hour 4.03 6.7
Average Training Hours (Male) Hour 4.18 7
Average Training Hours (Senior Management) Hour 23.76 42.43
Average Training Hours per Employee Hour 4.2 7
Total Training Hours Hour 101465

Number of suppliers by geographical region.

Standard Indicator Unit 2020 2021
Number of Suppliers in South China Entity 332 322
Number of Total Suppliers Entity 400 419

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit
Number of Suppliers Certified to ISO 22000 Food Safety Management System
Percentage of Critical Suppliers Covered by CSR Audit percent

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2020 2021
Complaint Growth Rate % -4.064352243861134
Number of Product Health and Safety Complaints Case 107 125
Number of Product Quality Complaints Case 345 389
Number of Products and Service Related Complaints Case 1013 993
Total Number of Customer Complaints Case 1181 1133

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2020 2021
Total Cash Donations RMB 120000 633300
Total Public Welfare Donations RMB 120000 633300
Total Social Investment RMB 120000 633300