2021 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Company: CHINA OVERSEAS (688)
Year: 2021
Published: 2022-05-19
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Direct emissions (Scope 1) - Commercial Projects Tonne CO2e, Tonne CO₂e 9652 24171 139, 142
Direct emissions (Scope 1) - Hotels Tonne CO2e, Tonne CO₂e 4047 2806 139, 142
Direct emissions (Scope 1) - Innovative Business Tonne CO2e, Tonne CO₂e 47 60 139, 142
Direct emissions (Scope 1) - Offices of COLI Tonne CO2e, Tonne CO₂e 6117 6468 139, 142
Direct emissions (Scope 1) - Projects Development and Sales Tonne CO2e, Tonne CO₂e 2097 367 139, 142
Indirect emissions (Scope 2) - Commercial Projects Tonne CO2e, Tonne CO₂e 179145 173596 139, 142
Indirect emissions (Scope 2) - Hotels Tonne CO2e, Tonne CO₂e 13530 17807 139, 142
Indirect emissions (Scope 2) - Innovative Business Tonne CO2e, Tonne CO₂e 1471 916 139, 142
Indirect emissions (Scope 2) - Offices of COLI Tonne CO2e, Tonne CO₂e 7515 6441 139, 142
Indirect emissions (Scope 2) - Projects Development and Sales Tonne CO2e, Tonne CO₂e 87933 193595 139, 142
Others (Scope 3) - Offices of COLI Tonne CO₂e 4950 139
Purchased electricity - Commercial Projects kWh 24806483 23389985 254239564 138, 141
Purchased electricity - Hotels kWh 30501700 26847018 27813619 138, 141
Total emission intensity (Scope 1+2) - Commercial Projects Tonne CO2e / m2, Tonne CO₂e/m² 0.06 0.06 139, 142
Total emission intensity (Scope 1+2) - Hotels Tonne CO2e / guest night, Tonne CO₂e/guest night 0.09 0.07 139, 142
Total emission intensity (Scope 1+2) - Innovative Business Tonne CO₂e/m² 0.032 139
Total emission intensity (Scope 1+2) - Offices of COLI Tonne CO₂e/m² 0.16 139
Total emissions (Scope 1+2) - Commercial Projects Tonne CO2e, Tonne CO₂e 188797 197767 139, 142
Total emissions (Scope 1+2) - Hotels Tonne CO2e, Tonne CO₂e 19397 20613 139, 142
Total emissions (Scope 1+2) - Innovative Business Tonne CO2e, Tonne CO₂e 1486 976 139, 142
Total emissions (Scope 1+2) - Offices of COLI Tonne CO2e, Tonne CO₂e 13633 12910 139, 142
Total emissions (Scope 1+2) - Projects Development and Sales Tonne CO2e, Tonne CO₂e 90030 193962 139, 142

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Batteries disposed - Commercial Projects kg 324 379 228 140, 142
Batteries disposed - Hotels kg 200 25 1545 140, 142
Batteries disposed - Innovative Business kg 6 140
Batteries disposed - Offices of COLI kg 435 140
Batteries disposed - Projects Development and Sales kg 1434 350 140, 142
Batteries disposed - Projects under Construction kg 896 142
Electronic waste disposed - Commercial Projects kg 315 8263 356 140, 142
Electronic waste disposed - Hotels kg 423 453 125 140, 142
Electronic waste disposed - Innovative Business kg 2 140
Electronic waste disposed - Offices of COLI kg 28 140
Electronic waste disposed - Projects Development and Sales kg 750 501 140, 142
Electronic waste disposed - Projects under Construction kg 2992 142
Metal recycled - Commercial Projects kg 6379389 96282 57411 140, 142
Metal recycled - Hotels kg 800 380 2450 140, 142
Metal recycled - Innovative Business kg - 140
Metal recycled - Offices of COLI kg 279 241 316 140, 142
Metal recycled - Projects Development and Sales kg 6455855 744737 140, 142
Metal recycled - Projects under Construction kg 1782688 142
Total volume of hazardous waste generated - Commercial Projects Tonne 56 54 55 140, 142
Total volume of hazardous waste generated - Hotels Tonne 42 8 12 140, 142
Total volume of hazardous waste generated - Offices of COLI Tonne 1 1 1 140, 142
Total volume of hazardous waste generated - Projects Development and Sales Tonne 7 2 140, 142
Total volume of hazardous waste generated - Projects under Construction Tonne 0.002 142
Waste oil disposed - Commercial Projects kg 51233 49004 49592 140, 142
Waste oil disposed - Hotels kg 40000 7500 9780 140, 142
Waste oil disposed - Innovative Business kg - 140
Waste oil disposed - Offices of COLI kg - 140
Waste oil disposed - Projects Development and Sales kg 2500 656 140, 142
Waste oil disposed - Projects under Construction kg 4931 142

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Earthwork/muck - Projects Development and Sales Tonne 38489990 142
Earthwork/muck - Projects under Construction Tonne 28657296 142
Food waste recycled - Commercial Projects kg 1675899 1347767 2506987 140, 142
Food waste recycled - Hotels kg 186000 82500 27000 140, 142
Food waste recycled - Innovative Business kg 800 140
Food waste recycled - Offices of COLI kg 37018 37288 21922 140, 142
Food waste recycled - Projects Development and Sales kg 83905 168934 140, 142
Food waste recycled - Projects under Construction kg 66279 142
General waste/domestic waste - Commercial Projects Tonne 67955 65114 142
General waste/domestic waste - Hotels Tonne 1543 1290 142
General waste/domestic waste - Innovative Business Tonne 55 142
General waste/domestic waste - Offices of COLI Tonne 4899 3883 142
General waste/domestic waste - Projects Development and Sales Tonne 9063 142
General waste/domestic waste - Projects under Construction Tonne 10067 142
General waste/domestic waste disposed - Commercial Projects Tonne 15561 140
General waste/domestic waste disposed - Hotels Tonne 1590 140
General waste/domestic waste disposed - Innovative Business Tonne 68 140
General waste/domestic waste disposed - Offices of COLI Tonne 3704 140
General waste/domestic waste disposed - Projects Development and Sales Tonne 7586 140
Glass recycled - Commercial Projects kg 2974 26784 25547 140, 142
Glass recycled - Hotels kg 2520 1800 1800 140, 142
Glass recycled - Innovative Business kg 100 140
Glass recycled - Offices of COLI kg 50 140
Glass recycled - Projects Development and Sales kg 53848 4498 140, 142
Glass recycled - Projects under Construction kg 5989 142
Grease trap waste - Commercial Projects kg 276128 333992 142
Grease trap waste - Hotels kg 65000 7950 142
Grease trap waste disposed - Commercial Projects kg 289984 140
Grease trap waste disposed - Hotels kg 10590 140
Grease trap waste disposed - Innovative Business kg 61003 140
Grease trap waste disposed - Offices of COLI kg N/A 140
Grease trap waste disposed - Projects Development and Sales kg N/A 140
Horticultural waste - Commercial Projects Tonne 558 142
Horticultural waste - Hotels Tonne 141 142
Horticultural waste - Projects Development and Sales Tonne 220 142
Horticultural waste - Projects under Construction Tonne 389 142
Horticultural waste disposed - Commercial Projects Tonne 543 140
Horticultural waste disposed - Hotels Tonne 260 140
Horticultural waste disposed - Innovative Business Tonne 1 140
Horticultural waste disposed - Offices of COLI Tonne N/A 140
Horticultural waste disposed - Projects Development and Sales Tonne 124821 140
Paper recycled - Commercial Projects kg 5294 6990 6426 140, 142
Paper recycled - Hotels kg 6372 5172 6988 140, 142
Paper recycled - Innovative Business kg 35 140
Paper recycled - Offices of COLI kg 3513 3806 4171 140, 142
Paper recycled - Projects Development and Sales kg 20367 10914 140, 142
Paper recycled - Projects under Construction kg 16814 142
Plastic recycled - Commercial Projects kg 1838 2472 2238 140, 142
Plastic recycled - Hotels kg 4800 5 3 140, 142
Plastic recycled - Innovative Business kg 80 140
Plastic recycled - Offices of COLI kg 260 540 320 140, 142
Plastic recycled - Projects Development and Sales kg 36467 1750 140, 142
Plastic recycled - Projects under Construction kg 50 142
Renovation/construction/demolition waste disposed - Commercial Projects Tonne 32302 140
Renovation/construction/demolition waste disposed - Hotels Tonne 203 140
Renovation/construction/demolition waste disposed - Innovative Business Tonne N/A 140
Renovation/construction/demolition waste disposed - Offices of COLI Tonne N/A 140
Renovation/construction/demolition waste disposed - Projects Development and Sales Tonne 128008 140
Total construction material used during the year – Concrete m³ 17955756 13288000 14316000 137
Total construction material used during the year – Steel Tonne 2198664 1572000 1701000 137
Total construction material used during the year – Wood m³ 420705 269000 251000 137
Total volume of non-hazardous waste generated - Commercial Projects Tonne 55101 100028 51295 140, 142
Total volume of non-hazardous waste generated - Hotels Tonne 2239 1559 2102 140, 142
Total volume of non-hazardous waste generated - Innovative Business Tonne 131 140
Total volume of non-hazardous waste generated - Offices of COLI Tonne 4940 3925 27 140, 142
Total volume of non-hazardous waste generated - Projects Development and Sales Tonne 39105140 14339832 140, 142
Total volume of non-hazardous waste generated - Projects under Construction Tonne 29166892 142
Waste fluorescent tubes/bulbs disposed - Commercial Projects kg 3972 4453 4481 140, 142
Waste fluorescent tubes/bulbs disposed - Hotels kg 1730 249 368 140, 142
Waste fluorescent tubes/bulbs disposed - Innovative Business kg 5 140
Waste fluorescent tubes/bulbs disposed - Offices of COLI kg 240 140
Waste fluorescent tubes/bulbs disposed - Projects Development and Sales kg 280 961 140, 142
Waste fluorescent tubes/bulbs disposed - Projects under Construction kg 3371 142

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Commence research on plans to achieve carbon peak and carbon neutrality for COLI’s development and disclose its development strategy and roadmap Overall Progress ** 63
Commercial projects - Reduce carbon emissions by 3% by 2023 (2019 baseline year) Overall Progress ** 63
Innovative projects (2020 baseline year) - Reduce carbon emission intensity by 3% by 2023 Overall Progress ** 63

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2019 2020 2020-2021 2021 Report Pages
Earthwork/muck disposed - Commercial Projects Tonne N/A 140
Earthwork/muck disposed - Hotels Tonne N/A 140
Earthwork/muck disposed - Innovative Business Tonne N/A 140
Earthwork/muck disposed - Offices of COLI Tonne N/A 140
Earthwork/muck disposed - Projects Development and Sales Tonne 14078487 140
Number of commercial projects piloting waste sorting projects 10 64
Renovation/construction/demolition waste - Commercial Projects Tonne 32599 142
Renovation/construction/demolition waste - Hotels Tonne 31 142
Renovation/construction/demolition waste - Innovative Business Tonne 30842 142
Renovation/construction/demolition waste - Projects Development and Sales Tonne 396389 142
Renovation/construction/demolition waste - Projects under Construction Tonne 487286 142

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 Report Pages
Diesel consumption - Commercial Projects L 9693 11355 6510 138, 141
Diesel consumption - Hotels L 77722 62455 100542 138, 141
Diesel consumption - Offices of COLI L 4080 6387 4762 138, 141
Diesel consumption - Projects Development and Sales L 286199 29007 138, 141
Diesel consumption - Projects under Construction L 837527 141
Diesel consumption - Sales Centres L 47151 141
Direct energy consumption intensity - Commercial Projects kWh/m² 11.2 7.41 36.02 (383%) 138, 141
Direct energy consumption intensity - Hotels kWh/guest night, kWh/m² 34.65 49.14 49.30 (+0.3%) 138, 141
Direct energy consumption intensity - Innovative Business kWh/m² 10 (+36%) 138
Direct energy consumption intensity - Offices of COLI kWh/m² 8.15 383.88 (+7%) 138, 141
GFA of completed affordable housing relative to the residential projects of the Company Percentage 18.1% 9.57% 10.28% 131
Gasoline consumption - Commercial Projects L 17399 16775 14639 138, 141
Gasoline consumption - Hotels L 66518 21932 44164 138, 141
Gasoline consumption - Offices of COLI L 78628 16459 558208 138, 141
Gasoline consumption - Projects Development and Sales L 8680 33500 138, 141
Gasoline consumption - Projects under Construction L 310273 141
Gasoline consumption - Sales Centres L 49046 141
Indirect energy consumption intensity - Commercial Projects kWh/m² 105.52 84.99 89.69 (+7%) 138, 141
Indirect energy consumption intensity - Hotels kWh/guest night, kWh/m² 141.61 56.94 100.81 (18%) 138, 141
Indirect energy consumption intensity - Innovative Business kWh/m² 56.00 (-20%) 138
Indirect energy consumption intensity - Offices of COLI kWh/m² 133.44 144.8 133.09 (-8%) 138, 141
Indirect energy consumption intensity - Projects under Construction kWh/m² 50.25 141
Natural gas consumption - Commercial Projects GJ 118507 84802 434308 138, 141
Natural gas consumption - Hotels GJ 40997 35663 43984 138, 141
Natural gas consumption - Innovative Business GJ 847 1082 138, 141
Natural gas consumption - Offices of COLI GJ 49733 81705 922348 138, 141
Natural gas consumption - Sales Centres GJ 4247 141
Purchased electricity - Innovative Business kWh 278484 11318713 1147015 138, 141
Purchased electricity - Offices of COLI kWh 10790384 11204026 10404258 138, 141
Purchased electricity - Projects Development and Sales kWh 12929302 167525536 138, 141
Purchased electricity - Projects under Construction kWh 134227189 141
Purchased electricity - Sales Centres kWh 3317488 141
Purchased hot water - Commercial Projects GJ 168041 138
Purchased hot water - Hotels GJ 1.36 141
Purchased hot water - Innovative Business GJ 1969 138
Purchased hot water - Offices of COLI GJ 850 138
Purchased hot water - Projects Development and Sales GJ 830800 138
Purchased steam - Hotels GJ 181 141

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2023 Report Pages
Municipal water supply - Commercial Projects m³ 2088441 2161445 2233707 139, 141
Municipal water supply - Hotels m³ 566124 453266 559106 139, 141
Municipal water supply - Innovative Business m³ 1911 20240 31658 139, 141
Municipal water supply - Offices of COLI m³ 113382 112402 106061 139, 141
Municipal water supply - Projects Development and Sales m³ 15065412 8603999 139, 141
Municipal water supply - Projects under Construction m³ 7128812 141
Municipal water supply - Sales Centres m³ 1265748 141
Other sources of water - Commercial Projects m³ 1500000 38468 141
Other sources of water - Hotels m³ 1700000 1680000 139, 141
Other sources of water - Projects Development and Sales m³ 368885 463789 139, 141
Other sources of water - Projects under Construction m³ 1171500 141
Target reduction in water consumption density for innovative projects (2020 baseline year) 5% 5
Total water consumption - Commercial Projects m³ 2276124 2200113 2233707 139, 141
Total water consumption - Hotels m³ 113382 2153266 2239106 139, 141
Total water consumption - Innovative Business m³ 20240 31658 139, 141
Total water consumption - Offices of COLI m³ 112402 106061 139, 141
Total water consumption - Projects Development and Sales m³ 15342897 9067788 139, 141
Total water consumption - Projects under Construction m³ 8300202 141
Total water consumption - Sales Centres m³ 1265748 141
Water consumption intensity - Commercial Projects m³/m² 0.71 0.44 0.67 139, 141
Water consumption intensity - Hotels m³/guest night, m³/m² 1.56 2.06 2.03(-2%) 139, 141
Water consumption intensity - Innovative Business m³/m² 0.03 1.05 139, 141
Water consumption intensity - Offices of COLI m³/m² 1.43 1.42 1.33 139, 141
Water consumption intensity - Projects Development and Sales m³/m² 1.14 141
Water consumption intensity - Projects under Construction m³/m² 0.35 141
Water consumption intensity - Sales Centres m³/m² 4.95 141

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 2023 Report Pages
Innovative projects (2020 baseline year) - Reduce energy consumption intensity by 5% by 2023 Overall Progress ** 63
Target reduction in energy consumption density for innovative projects (2020 baseline year) 5% 5

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2021 Report Pages
Number of projects with rainwater collection system set up by regional, district and project companies projects 27 64

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2019 2020 2021 Report Pages
Additional green certified area during the year m² 15820000 10950000 12730000 137
Air quality inspection coverage and occupancy qualification rate of new projects in operation in Shanghai, Shenzhen, Dalian and Foshan 100% 5
Commercial projects meeting COOC Healthy Building Standards projects 98% 5
Land reserve million m² 80.77 9
Number of LEED platinum certifications obtained certification 1 5
Number of additional healthy building certifications during the year Project - 16 - 137
Number of commercial projects in operation included in environmental KPI reporting scope projects 44 7
Number of company offices included in environmental KPI reporting scope offices 39 7
Number of new green certified buildings during the year Project 74 64 71 137
Number of office buildings in commercial projects in operation buildings 29 7
Number of projects obtaining green building certifications projects 80 5
Number of projects under construction included in environmental KPI reporting scope projects 187 7
Total area and percentage of green certified buildings m² 60520000 75.2% 71470000 73.7% 89270000 77.4% 137
Total number and percentage of green certified buildings Project 315 78.1% 379 66.5% 490 68.9% 137

Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.

Indicator Unit 2021 Report Pages
Conduct climate change scenario analysis with reference to the guide on climate change risks of HKEX Overall Progress ** 63
Incorporate ESG issues into the risk pool, identify the types of risks related to climate change, and report to the Audit Committee on the level of risks concerning ESG issues including climate change Overall Progress *** 63

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2018 2019 2020 2021 Report Pages
Employee Satisfaction Score Score 83 83 85 85 116
Employee Satisfaction Score Target Score 80 116
Employee composition by age group: Aged 30 to 50 % 72 107
Employee composition by age group: Aged below 30 % 24 107
Employee composition by age group: Aged over 50 % 28 107
Employee composition by gender: Female % 30 107
Employee composition by gender: Male % 70 107
Employee composition by region: Hong Kong, Macau and overseas % 2 107
Employee composition by region: Mainland China % 98 107
Employee distribution by age - Aged 30 or below Person 1349 132
Employee distribution by age - Aged 30 or below (percentage) Percentage 23.7% 132
Employee distribution by age - Aged 31 to 50 Person 4176 132
Employee distribution by age - Aged 31 to 50 (percentage) Percentage 73.4% 132
Employee distribution by age - Aged 51 or above Person 167 132
Employee distribution by age - Aged 51 or above (percentage) Percentage 2.9% 132
Employee distribution by category - Entry-level employees Person 1114 132
Employee distribution by category - Entry-level employees (percentage) Percentage 19.6% 132
Employee distribution by category - General employees Person 4267 132
Employee distribution by category - General employees (percentage) Percentage 74.9% 132
Employee distribution by category - Middle management Person 259 132
Employee distribution by category - Middle management (percentage) Percentage 4.6% 132
Employee distribution by category - Senior management (excluding Board members) Person 52 132
Employee distribution by category - Senior management (excluding Board members, percentage) Percentage 0.9% 132
Employee distribution by gender - Female Person 1695 132
Employee distribution by gender - Female (percentage) Percentage 29.8% 132
Employee distribution by gender - Male Person 3997 132
Employee distribution by gender - Male (percentage) Percentage 70.2% 132
Employee distribution by geographical region - Hong Kong, Macau and overseas Person 135 132
Employee distribution by geographical region - Hong Kong, Macau and overseas (percentage) Percentage 2.4% 132
Employee distribution by geographical region - Mainland China Person 5557 132
Employee distribution by geographical region - Mainland China (percentage) Percentage 97.6% 132
Employee distribution by type of employment contracts - Full-time Person 5692 132
Employee distribution by type of employment contracts - Full-time (percentage) Percentage 100% 132
Employee distribution by type of employment contracts - Part-time (percentage) Percentage 0% 132
Employee male-to-female ratio 2.36:1 100, 107
Employee satisfaction score 85 101
Employee turnover (Female) Person 271 280 257 134
Female members of the Board (percentage) % 11.1 106
New employee composition by gender: Female % 31 107
New employee composition by gender: Male % 69 107
New employee male-to-female ratio 2.23:1 107
New employees by professional background: Economics employees 3 107
New employees by professional background: Engineering employees 2 107
New employees by professional background: Law employees 5 107
New employees by professional background: Literature employees 2 107
New employees by professional background: Management employees 4 107
New employees by professional background: Others employees 2 107
New employees by professional background: Science employees 5 107
Number of directors in the Company 9 106
Number of independent non-executive directors 3 106
Number of new employees - Aged 30 or below Person 286 133
Number of new employees - Aged 31 to 50 Person 477 133
Number of new employees - Aged 51 or above Person 7 133
Number of new employees - Entry-level employees Person 73 133
Number of new employees - Female Person 237 133
Number of new employees - General employees Person 690 133
Number of new employees - Hong Kong, Macau and overseas Person 24 133
Number of new employees - Mainland China Person 746 133
Number of new employees - Male Person 533 133
Number of new employees - Middle management Person 7 133
Percentage of new employees - Aged 30 or below 21.2% 133
Percentage of new employees - Aged 31 to 50 11.4% 133
Percentage of new employees - Aged 51 or above 4.2% 133
Percentage of new employees - Entry-level employees 6.6% 133
Percentage of new employees - Female 14.0% 133
Percentage of new employees - General employees 16.2% 133
Percentage of new employees - Hong Kong, Macau and overseas 17.8% 133
Percentage of new employees - Mainland China 13.4% 133
Percentage of new employees - Male 13.3% 133
Percentage of new employees - Middle management 2.7% 133
Percentage of new employees - Senior management – 133
Ratio of senior management hired from the local community - Hong Kong, Macau and overseas Percentage 62.5% 132
Ratio of senior management hired from the local community - Mainland China Percentage 100% 132
Retained profits RMB'000 207184440 240975395 269783398 128
Senior management aged 30 to 50 (percentage) % 72 106
Senior management aged over 50 (percentage) % 28 106
Senior management composition by age - Aged 31 to 50 Person 42 132
Senior management composition by age - Aged 51 or above Person 16 132
Senior management composition by gender - Female Person 5 132
Senior management composition by gender - Male Person 53 132
Senior management female (percentage) % 9 106
Senior management male (percentage) % 91 106
Staff participation under the Share Option Scheme Percentage 7 18 17 135
Total assets RMB billion 869.91 9
Total finance cost RMB'000 8970167 8546017 8457255 128
Total number of employees Person, employees 5692 107, 132
Total number of new employees Person 770 133
Total number of senior management 58 106
Total number of senior management (including Board members) Person 58 132
Total percentage of new employees 13.5% 133

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2017 2018 2019 2020 2021 Report Pages
Employee turnover (Entry-level employees) Person 119 138 123 134
Employee turnover (General employees) Person 899 962 872 134
Employee turnover (Male) Person 764 841 747 134
Employee turnover (Middle management) Person 17 19 8 134
Employee turnover (Senior management) Person 2 1 134
Employee turnover aged 30 or below Person 262 244 259 134
Employee turnover aged 31 to 50 Person 739 843 718 134
Employee turnover aged 51 or above Person 34 34 27 134
Employee turnover in Hong Kong, Macau and overseas Person 11 14 134
Employee turnover in Mainland China Person 1024 1121 990 134
Employee turnover rate (Entry-level employees) 9.7% 11.9% 11.0% 134
Employee turnover rate (Female) 15.6% 16.1% 15.2% 134
Employee turnover rate (General employees) 19.9% 20.7% 20.4% 134
Employee turnover rate (Male) 17.2% 19.1% 18.7% 134
Employee turnover rate (Middle management) 4.7% 7.1% 3.1% 134
Employee turnover rate (Senior management) – 3.8% 1.9% 134
Employee turnover rate aged 30 or below 13.1% 15.5% 19.2% 134
Employee turnover rate aged 31 to 50 18.5% 19.2% 17.2% 134
Employee turnover rate aged 51 or above 19.0% 19.8% 16.2% 134
Employee turnover rate in Hong Kong, Macau and overseas 10.2% – 10.4% 134
Employee turnover rate in Mainland China 16.9% 18.7% 17.8% 134
Participation of staff on employee satisfaction and engagement survey Percentage 81% 84% 85% 90% 94% 134
Total employee turnover rate 16.8% 18.3% 17.6% 134
Total number of employee turnover Person 1035 1121 1004 134
Voluntary Resignation Rate % 7.8 116
Voluntary resignation rate % 7.8 101

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2020 Report Pages
Number of work-related fatalities (Construction Sites of China Overseas) Case 2 136

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Employee covered by Supplementary Medical Insurance (Employees of China Overseas) Percentage 100% 100% 100% 136
Employee covered by medical check up (Employees of China Overseas) Percentage 100% 100% 100% 136
Number of employees participating in safety related training percent 100 4
Number of safety education activity attendances 2000000 101
Number of safety-related training activities 2500 101
Physical examination coverage rate % 100 101
Supplementary medical insurance coverage rate % 100 101

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2017 2018 2019 2020 2021 Report Pages
Commercial project staff receiving training regarding product quality and/or product safety Percentage 100% 100% 100% 130
Employee Engagement Score Score 88 83 84 91 116
Employee Engagement Score Target Score 80 116
Employee covered by the performance management system Percentage 100 100 100 135
Employee engagement Percentage 81% 88% 83% 92% 91% 134
Employee engagement score 91 101
Employee satisfaction Percentage 78% 83% 84% 85% 85% 134
Overall percentage of employees receiving training Percentage 100% 100% 100% 135
Percentage of employees receiving training - Female Percentage 100% 100% 100% 135
Percentage of employees receiving training - Male Percentage 100% 100% 100% 135
Percentage of employees receiving training - Middle management Percentage 100% 100% 100% 135
Percentage of employees receiving training - Senior management Percentage 100% 100% 100% 135
Share option incentive schemes - number of participants up to 2021 participants 1597 100
Share option incentive schemes granted (2018, 2020, 2021) - share options in 2018 million 107.32 100
Share option incentive schemes granted (2018, 2020, 2021) - share options in 2020 million 285.84 100
Share option incentive schemes granted (2018, 2020, 2021) - share options in 2021 million 7.13 100

The average training hours completed per employee by gender and employee category.

Indicator Unit 2019 2020 2021 Report Pages
Average training hours per employee - Entry-level employees Hour 72 83 88 135
Average training hours per employee - Female Hour 74 85 82 135
Average training hours per employee - General employees Hour 73 83 80 135
Average training hours per employee - Male Hour 73 84 82 135
Average training hours per employee - Middle management Hour 67 84 90 135
Average training hours per employee - Senior management Hour 140 201 78 135
Overall average training hours per employee Hour 73 84 82 135
Percentage of employees receiving training - Entry-level employees Percentage 100% 100% 100% 135
Percentage of employees receiving training - General employees Percentage 100% 100% 100% 135
Total hours of safety related training participated by employees hours 2500 4
Training hours per employee hours 82 101

Number of suppliers by geographical region.

Indicator Unit 2019 2020 2021 Report Pages
Number of shopping malls in commercial projects in operation buildings 9 7
Number of suppliers - Eastern China Supplier 53 51 69 131
Number of suppliers - Northern China Supplier 15 19 25 131
Number of suppliers - Northern Region Supplier 3 4 4 131
Number of suppliers - Southern China Supplier 42 45 60 131
Number of suppliers - Western Region Supplier 4 1 3 131
Total number of suppliers Supplier 117 120 161 131

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Key business partners receiving annual comprehensive appraisal every year Percentage 100% 100% 100% 131
Rectification required by business partners against risks found from the annual comprehensive appraisal Percentage 6.3% 8% 5% 131

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Number of matured innovative business projects in operation for the full year projects 5 7
Percentage of new suppliers screened this year Percentage 100% 100% 100% 131

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2021 Report Pages
Number of suppliers meeting green standards for green procurement categories suppliers 74 64
Percentage of suppliers meeting green standards for green procurement categories % 46 64

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2016 2017 2018 2019 2020 2021 Report Pages
Overall Customer Satisfaction Score for Residential Projects % 65 70 85 89 91 88 54

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2017 2018 2019 2020 2021 Report Pages
Contracted sales RMB billion 369.5 9
Customer coverage ratio - Commercial project - Long-term Rental Apartments % 85 54
Customer coverage ratio - Commercial project - Office Buildings % 80 54
Customer coverage ratio - Commercial project - Shopping Malls % 85 54
Customer coverage ratio - Innovative project - Kindergartens % 100 54
Customer coverage ratio - Residential project - Overall >10% 54
Customer satisfaction (Residential Projects) Percentage 70% 85% 89% 91% 88% 129
Customers covered in the customer satisfaction survey (Residential Projects) Percentage 10% 10% 10% 10% 10% 129
Dividends recognised as distributions during the year RMB'000 9065709 9966289 10732163 128
Net assets RMB billion 357.11 9
Number of hotels in commercial projects in operation buildings 6 7
Number of interviews - Commercial project - Long-term Rental Apartments 683 54
Number of interviews - Commercial project - Office Buildings 20512 54
Number of interviews - Commercial project - Shopping Malls 1547 54
Number of interviews - Innovative project - Kindergartens 1290 54
Number of interviews - Residential project - Overall 1003225 54
Satisfaction score - Commercial project - Long-term Rental Apartments 88 54
Satisfaction score - Commercial project - Office Buildings 91 54
Satisfaction score - Commercial project - Shopping Malls 88 54
Satisfaction score - Innovative project - Kindergartens 97 54
Satisfaction score - Residential project - Homeowners 82 54
Satisfaction score - Residential project - Overall 88 54
Satisfaction score - Residential project - Sales Sites 91 54
Satisfaction target - Commercial project - Long-term Rental Apartments 80 54
Satisfaction target - Commercial project - Office Buildings 88 54
Satisfaction target - Commercial project - Shopping Malls 80 54
Satisfaction target - Innovative project - Kindergartens 97 54
Satisfaction target - Residential project - Homeowners ≥70 54
Satisfaction target - Residential project - Overall 88 54
Satisfaction target - Residential project - Sales Sites >90 54
Total number of customer complaints Case 3297 3451 4985 130

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2021 Report Pages
Corporate brand value RMB billion 139.2 9

Description of quality assurance process and recall procedures.

Indicator Unit 2019 2020 2021 Report Pages
Direct operating costs RMB'000 108570841 129968676 185214985 128
Engineering staff receiving training regarding product quality and/or product safety Percentage 89% 100% 100% 130
Number of mystery guest inspections - Residential projects 204 54
Number of mystery guest inspections - Sales sites 196 54
Residential projects receiving external assurance certifications regarding product quality and/or product safety Percentage 19% 0% 0% 130

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2019 2020 2021 Report Pages
Business partners which signed the Integrity Agreement Percentage 100% 100% 100% 129
Employees being regulated under Employee Code of Conduct Percentage 100% 100% 100% 129
Employees of headquarters, regional companies, projects, joint ventures and associates who signed the Work Integrity Responsibility Statement Percentage 100% 100% 100% 129

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2019 2020 2021 Report Pages
Employees from subsidiaries, joint ventures and associates who received training on anti-corruption policies Percentage 100% 100% 100% 129
Employees who received training on anti-corruption policies Percentage 100% 100% 100% 129

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2019 2020 2021 Report Pages
Area of affordable housing completed during the year m² 2939000 15670000 502000 131

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2019 2020 2021 Report Pages
Amount donated to Wenjihu Hope Primary School and COLI Hope Primary School million RMB 3.5 4
Revenue RMB billion 242.24 9
Tax expenses RMB'000 22204315 21494912 20068125 128

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021
Direct GHG Emissions (Scope 1) Tonne CO₂e 21960 33872
Indirect Energy Emissions (Scope 2) Tonne CO₂e 289594 393355
Total Other Indirect Energy Emissions (Scope 3) Tonne CO₂e 4950

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Hazardous Electronic Waste kg 3730 9466 1012
Hazardous Waste (Used Batteries) kg 1420 1838 2564
Total Hazardous Waste Tonne 99.002 70 70

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Glass Waste kg 11483 82432 32045
Non-Hazardous Waste (Domestic Waste) Tonne 84464 70305 20909
Non-Hazardous Waste (Kitchen Waste) kg 1971196 1573460 2724643
Non-Hazardous Waste Disposed Tonne 29209532 39123901 14472814
Non-Hazardous Waste Recycled kg 2016619 284651 27574
Paper Waste kg 31993 36235 28534
Plastic Waste kg 6948 39524 4391
Total Non-Hazardous Waste Disposed Tonne 29209532 39123901 14472814

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Diesel Fuel Consumption L 976173 366396 140821
Direct Energy Consumption Intensity (By Area per Year) kWh/m² 11.2 7.41 36.02
Gasoline Consumption L 521864 63846 650511
Indirect Energy Consumption Intensity (By Area per Year) kWh/m² 105.52 144.8 89.69
Natural Gas Consumption GJ 213484 203017 1401722
Purchased Electricity kWh 203921728 85689044 461129992
Purchased Hot Water GJ 1001660
Purchased Steam GJ 181

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021
Municipal Water Consumption m³ 1265748 20240 8603999
Water Consumption m³ 1265748 20240 9067788

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023
Target Energy Consumption Reduction Percentage Compared to Last Year % 5

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021
Number of Employees Aged 30-50 Person 4176
Number of Employees Aged Above 50 Person 167
Number of Employees Aged Below 30 Person 1349
Number of Employees in Hong Kong and Mainland China Person 5692
Number of Employees in Mainland China Person 5557
Number of Employees in Overseas Person 135
Number of Female Employees Person 1695
Number of Full-time Employees Person 5692
Number of General Employees Person 4267
Number of Male Employees Person 3997
Number of Middle Management Employees Person 259
Number of New Employees Person 770
Number of New Employees (Above 50) Person 7
Number of New Employees (Aged 30-50) Person 477
Number of New Employees (Aged Below 30) Person 286
Number of New Employees (Female) Person 237
Number of New Employees (Mainland China) Person 746
Number of New Employees (Male) Person 533
Number of New Employees (Middle Management) Person 7
Number of New Employees (Overseas) Person 24
Number of Senior Management Employees Person 58
Number of Senior Management Employees (Female) Person 5
Number of Senior Management Employees (Male) Person 53
Number of Total Employees employees 5692
Percentage of Employees Aged 30-50 Percentage 73.4
Percentage of Employees Aged Above 50 Percentage 2.9
Percentage of Employees Aged Below 30 Percentage 23.7
Percentage of Employees in Mainland China Percentage 97.6
Percentage of Employees in Overseas Percentage 2.4
Percentage of Female Employees Percentage 29.8
Percentage of Full-time Employees Percentage 100
Percentage of General Employees Percentage 74.9
Percentage of Male Employees Percentage 70.2
Percentage of Middle Management Employees Percentage 4.6
Percentage of New Employees Percentage 13.5
Percentage of Senior Management Employees Percentage 0.9

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2017 2018 2019 2020 2021
Turnover Rate of Employees Aged 30-50 % 18.5 19.2 17.2
Turnover Rate of Employees Aged Above 50 % 19 19.8 16.2
Turnover Rate of Employees Aged Below 30 % 13.1 15.5 19.2
Turnover Rate of Employees in Hong Kong % 10.2 10.4
Turnover Rate of Employees in Mainland China % 16.9 18.7 17.8
Turnover Rate of Female Employees % 15.6 16.1 15.2
Turnover Rate of General Employees % 19.9 20.7 20.4
Turnover Rate of Male Employees % 17.2 19.1 18.7
Turnover Rate of Middle Management Employees % 4.7 7.1 3.1
Turnover Rate of Senior Management Employees % 3.8 1.9
Turnover Rate of Total Employees % 81 84 16.8 18.3 17.6

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2020
Number of Fatalities as a Result of Work-related Injuries case 2
Number of Work-related Fatalities case 2

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2019 2020 2021
Health Check Coverage for Employees % 100 100 100
Participation Rate of Safety Training percent 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2019 2020 2021
Percentage of Employees Trained Percentage 100 100 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2019 2020 2021
Average Training Hours (Female) Hour 74 85 82
Average Training Hours (General Employees) Hour 73 83 80
Average Training Hours (Male) Hour 73 84 82
Average Training Hours (Middle Management) Hour 67 84 90
Average Training Hours (Senior Management) Hour 140 201 78
Average Training Hours per Employee Hour 73 84 82

Number of suppliers by geographical region.

Standard Indicator Unit 2019 2020 2021
Number of Suppliers in East China Supplier 53 51 69
Number of Suppliers in North China Supplier 15 19 25
Number of Suppliers in South China Supplier 42 45 60
Number of Suppliers in West China Supplier 4 1 3
Number of Total Suppliers Supplier 117 120 161

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2019 2020 2021
Percentage of Critical Suppliers Covered by CSR Audit Percentage 100 100 100

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit 2019 2020 2021
Number of Suppliers Participated in Sustainability Risk Assessment Percentage 100 100 100

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Standard Indicator Unit 2021
Percentage of Suppliers Adopting Green Procurement Standards % 46

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2019 2020 2021
Total Number of Customer Complaints Case 3297 3451 4985

Description of quality assurance process and recall procedures.

Standard Indicator Unit 2019
Passing Rate of Third-party Accreditation Performed under the Quality Management System % 19

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Standard Indicator Unit 2019 2020 2021
Percentage of Employees Anti-corruption Policies have been Communicated to Percentage 100 100 100
Percentage of Suppliers Accepting Anti-corruption Policies Percentage 100 100 100

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2019 2020 2021
Coverage Rate of Ethical Standards and Anti-Corruption Training Percentage 100 100 100
Coverage of Anti-corruption Training for Employees Percentage 100 100 100

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2020
Investment in Education Donation million RMB 3.5