Environmental, Social and Governance Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Ammonia nitrogen in wastewater | tonnes | 5.1 | 5.8 | 76 |
| COD Online Monitoring System (wastewater pollutants) | companies | 12 | 42 | |
| COD Online Monitoring System (wastewater pollutants) - proportion of enterprises | 41% | 42 | ||
| Chemical oxygen demand in wastewater | tonnes | 73.9 | 68.9 | 76 |
| NH₃-N online monitoring system (wastewater pollutants) | suppliers | 11 | 42 | |
| NH₃-N online monitoring system (wastewater pollutants) - proportion of enterprises | 38% | 42 | ||
| NOx Online Monitoring System (exhaust pollutants) | companies | 3 | 42 | |
| NOx Online Monitoring System (exhaust pollutants) - proportion of enterprises | 100% | 42 | ||
| Nitrogen oxides emissions | tonnes | 77.4 | 65.9 | 43, 76 |
| Particulate matter emissions | tonnes | 22.2 | 9.1 | 43, 76 |
| SO₂ online monitoring system (exhaust pollutants) | companies | 3 | 42 | |
| SO₂ online monitoring system (exhaust pollutants) - proportion of enterprises | 100% | 42 | ||
| Sulfur oxides emissions | tonnes | 37.5 | 42.4 | 43 |
| Sulphur oxides emissions | tonnes | 37.5 | 42.4 | 76 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Direct emissions (Scope 1) | tonnes of tCO₂e | 105687.6 | 124850.7 | 76 |
| Emission intensity | tCO₂e/thousand RMB revenue | 0.021 | 0.015 | 76 |
| GHG emission intensity | tonnes of CO2e per thousand RMB revenue | 0.021 | 0.015 | 48 |
| Indirect emissions (Scope 2) | tonnes of tCO₂e | 201010.2 | 167641.6 | 76 |
| Scope 1 GHG emissions | tonnes of CO2e | 105688 | 124851 | 48 |
| Scope 2 GHG emissions | tonnes of CO2e | 201010 | 167642 | 48 |
| Total GHG emissions (Scope 1 and Scope 2) | tonnes of CO2e | 292943 | 48 | |
| Total greenhouse gas emissions | tonnes of tCO₂e | 306697.8 | 292492.3 | 76 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Hazardous waste | tonnes | 425.5 | 116 | 77 |
| Hazardous waste intensity | kg per thousand RMB revenue | 0.006 | 44 | |
| Intensity of hazardous waste produced | kg/thousand RMB revenue | 0.029 | 0.06 | 77 |
| Internal Fertiliser | tonnes | 0.07 | 7379.4 | 77 |
| Internal incineration | tonnes | 14828 | 9269.6 | 77 |
| Total hazardous waste generated | tonnes | 425.5 | 116 | 44 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Glass packaging material consumption | tonnes | 543.1 | 925.1 | 50 |
| Intensity of non-hazardous waste produced | kg/thousand RMB revenue | 5.31 | 2.65 | 77 |
| Landfill disposal | tonnes | 2882.3 | 2127.5 | 77 |
| Metals | tonnes | 151.6 | 818.2 | 77 |
| Non-hazardous Waste | tonnes | 78631.5 | 50554.4 | 77 |
| Non-hazardous waste - Disposal to landfills | tonnes | 2882.3 | 2127.5 | 44 |
| Non-hazardous waste - External harmless treatment | tonnes | 0.07 | 13111 | 44 |
| Non-hazardous waste - Internal fertilized | tonnes | 7379.4 | 44 | |
| Non-hazardous waste - Internal incineration | tonnes | 14828 | 9269.6 | 44 |
| Non-hazardous waste - Third-party recycling | tonnes | 60921.2 | 18666.8 | 44 |
| Non-hazardous waste intensity | kg per thousand RMB revenue | 2.65 | 44 | |
| Plastic | tonnes | 14516.2 | 16550.1 | 77 |
| Third-party recycling | tonnes | 60921.2 | 18666.8 | 77 |
| Total non-hazardous waste generated | tonnes | 60721.2 | 50554.4 | 44 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| External harmless treatment | tonnes | 13111 | 77 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Coal consumption | MWh, tonnes | 40203 | 45833.5 | 47, 76 |
| Diesel consumption | MWh, kg | 1841.3 | 54.1 | 47, 76 |
| Electricity consumption | MWh, kWh | 162269331 | 162446834.4 | 47, 76 |
| Energy consumption intensity | kWh per thousand RMB revenue | 46.8 | 47 | |
| Natural gas consumption | MWh, m³ | 171757.6 | 20190039.5 | 47, 76 |
| Petrol consumption | MWh, kg | 3545.1 | 260328.9 | 47, 76 |
| Purchased steam | Million KJ | 615083.9 | 623025.3 | 76 |
| Purchased steam consumption | MWh | 170856.7 | 173062.6 | 47 |
| Total energy consumption | MWh | 801742 | 891874.4 | 47, 76 |
| Total energy intensity | kWh/thousand RMB revenue | 54.1 | 46.8 | 76 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Ground water consumption | tonnes | 73619 | 40228 | 50 |
| Tap water consumption | tonnes | 2930113 | 3084348 | 50 |
| Total water resources consumption | tonnes | 3124576.07 | 50 | |
| Water consumption | tonnes | 3003732.2 | 3124576.1 | 76 |
| Water intensity | tonnes/thousand RMB revenue | 0.2 | 0.16 | 76 |
| Water resources consumption intensity | tonnes per thousand RMB revenue | 0.2 | 0.16 | 50 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Composite film packaging material consumption | tonnes | 3304.4 | 2372.8 | 50 |
| Composite membrane | tonnes | 3304.4 | 2372.8 | 77 |
| Glass | tonnes | 543.1 | 925.1 | 77 |
| Metals packaging material consumption | tonnes | 151.6 | 818.2 | 50 |
| Other packaging material consumption | tonnes | 19 | 41.9 | 50 |
| Packaging materials consumption intensity | tonnes per thousand RMB revenue | 0.06 | 50 | |
| Paper products | tonnes | 8341.9 | 10384.9 | 77 |
| Paper products packaging material consumption | tonnes | 8341.9 | 10384.9 | 50 |
| Plastic packaging material consumption | tonnes | 14516.2 | 16550.1 | 50 |
| Total packaging materials consumption | tonnes | 31092.97 | 50 | |
| total packaging material consumption | tonnes | 26876.2 | 31093 | 77 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Others | tonnes | 19 | 41.9 | 77 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Employee new hire rate (30-50 years old) | % | 23.14 | 63 | |
| Employee new hire rate (Central China) | % | 5.83 | 63 | |
| Employee new hire rate (East China) | % | 29.76 | 63 | |
| Employee new hire rate (Hong Kong) | % | 25 | 63 | |
| Employee new hire rate (North China) | % | 10.7 | 63 | |
| Employee new hire rate (Northeast China) | % | 11.53 | 63 | |
| Employee new hire rate (Northwest China) | % | 10.68 | 63 | |
| Employee new hire rate (Over 50 years old) | % | 19.31 | 63 | |
| Employee new hire rate (South China) | % | 65.05 | 63 | |
| Employee new hire rate (Southwest China) | % | 11.7 | 63 | |
| Employee new hire rate (Under 30 years old) | % | 46.82 | 63 | |
| Employees aged 30-50 (percentage) | % | 63 | 62 | |
| Employees aged above 50 (percentage) | % | 6 | 62 | |
| Employees aged below 30 (percentage) | % | 31 | 62 | |
| Employees below undergraduate education (percentage) | % | 43 | 62 | |
| Employees in Central China (percentage) | % | 9.84 | 62 | |
| Employees in East China (percentage) | % | 30.27 | 62 | |
| Employees in Hong Kong (percentage) | % | 0.02 | 62 | |
| Employees in North China (percentage) | % | 7.05 | 62 | |
| Employees in Northeast China (percentage) | % | 4.82 | 62 | |
| Employees in Northwest China (percentage) | % | 7.28 | 62 | |
| Employees in South China (percentage) | % | 25.97 | 62 | |
| Employees in Southwest China (percentage) | % | 14.74 | 62 | |
| Employees with undergraduate or above education (percentage) | % | 57 | 62 | |
| Female employees (percentage) | % | 49 | 62 | |
| Full-time employees (percentage) | % | 93 | 62 | |
| Male employees (percentage) | % | 51 | 62 | |
| Male-to-female ratio | 1:1 | 62 | ||
| Management officer employees (percentage) | % | 14 | 62 | |
| Number of Han employees | 15537 | 16323 | 78 | |
| Number of employees aged 30-50 | 9830 | 10804 | 78 | |
| Number of employees aged over 50 | 896 | 1051 | 78 | |
| Number of employees aged under 30 | 5560 | 5243 | 78 | |
| Number of employees below university degree | 7666 | 7269 | 78 | |
| Number of employees in Central China | 1665 | 1682 | 78 | |
| Number of employees in Eastern China | 4937 | 5175 | 78 | |
| Number of employees in Hong Kong | 5 | 4 | 78 | |
| Number of employees in Mainland China | 16281 | 17094 | 78 | |
| Number of employees in Northeast China | 772 | 824 | 78 | |
| Number of employees in Northern China | 1129 | 1206 | 78 | |
| Number of employees in Northwest China | 1166 | 1245 | 78 | |
| Number of employees in Southern China | 4161 | 4441 | 78 | |
| Number of employees in Southwest China | 2451 | 2521 | 78 | |
| Number of employees with university degree or above | 8620 | 9829 | 78 | |
| Number of ethnic minority employees | 749 | 775 | 78 | |
| Number of female employees | 8082 | 8408 | 78 | |
| Number of male employees | 8204 | 8690 | 78 | |
| Number of management staff | 2862 | 2430 | 78 | |
| Number of marketing personnel | 5478 | 6198 | 78 | |
| Number of production staff | 7390 | 7252 | 78 | |
| Part-time employees (percentage) | % | 7 | 62 | |
| Production worker employees (percentage) | % | 43 | 62 | |
| Salesperson employees (percentage) | % | 36 | 62 | |
| Total number of employees | 16286 | 17098 | 62, 78 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Employee new hire rate (Female) | % | 30.05 | 63 |
| Employee new hire rate (Male) | % | 29.06 | 63 |
| Employee turnover rate (30-50 years old) | % | 17.69 | 63 |
| Employee turnover rate (Central China) | % | 2.62 | 63 |
| Employee turnover rate (East China) | % | 22.34 | 63 |
| Employee turnover rate (Female) | % | 23.64 | 63 |
| Employee turnover rate (Male) | % | 22.81 | 63 |
| Employee turnover rate (North China) | % | 9.54 | 63 |
| Employee turnover rate (Northeast China) | % | 9.34 | 63 |
| Employee turnover rate (Northwest China) | % | 13.57 | 63 |
| Employee turnover rate (Over 50 years old) | % | 9.23 | 63 |
| Employee turnover rate (South China) | % | 46.45 | 63 |
| Employee turnover rate (Southwest China) | % | 8.65 | 63 |
| Employee turnover rate (Under 30 years old) | % | 35.04 | 63 |
| Total employee new hire rate | % | 29.55 | 63 |
| Total employee turnover rate | % | 23.22 | 63 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Number of work-related injuries | 8 | 81 | |||
| Rate of work-related fatalities | % | 0% | 0% | 0% | 67 |
Lost days due to work injury.
| Indicator | Unit | 2019 | 2020 | 2021 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injury (days) | days | 284 | 92 | 216 | 67 |
| Lost days due to work-related injury | days | 216 | 81 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of R & D personnel | 556 | 1218 | 78 | |
| Researcher employees (percentage) | % | 7 | 62 | |
| Total number of trainees | 37453 | 81 | ||
| Training coverage - Female | 80% | 81 | ||
| Training coverage - Male | 100% | 81 | ||
| Training coverage - Management | 100% | 81 | ||
| Training coverage - Marketing personnel | 81% | 81 | ||
| Training coverage - Production staff | 96% | 81 | ||
| Training coverage - R&D personnel | 84% | 81 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average training hours per employee - Female | hours | 37 | 81 |
| Average training hours per employee - Male | hours | 48 | 81 |
| Average training hours per employee - Management | hours | 108 | 81 |
| Average training hours per employee - Marketing personnel | hours | 38 | 81 |
| Average training hours per employee - Production staff | hours | 25 | 81 |
| Average training hours per employee - R&D personnel | hours | 41 | 81 |
| Total training hours | hours | 74906 | 81 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of suppliers in Central China | 31 | 31 | 82 | |
| Number of suppliers in Eastern China | 68 | 64 | 82 | |
| Number of suppliers in Mainland China | 234 | 218 | 82 | |
| Number of suppliers in Northeast China | 16 | 15 | 82 | |
| Number of suppliers in Northern China | 34 | 29 | 82 | |
| Number of suppliers in Northwest China | 23 | 22 | 82 | |
| Number of suppliers in Southern China | 26 | 27 | 82 | |
| Number of suppliers in Southwest China | 36 | 30 | 82 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Percentage of TCM finished drugs recalled for quality | % | 0.00018% | 0.00008% | 82 |
| Percentage of TCM finished drugs recalled for safety | % | 0% | 0% | 82 |
| Percentage of concentrated TCM granules recalled for quality | % | 0.00044% | 0.00017% | 82 |
| Percentage of concentrated TCM granules recalled for safety | % | 0% | 0% | 82 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Number of complaints for adverse reactions | 23 | 24 | 82 | |
| Number of complaints for non-conformity of product information | 63 | 17 | 82 | |
| Number of complaints for others | 31 | 25 | 82 | |
| Number of complaints for packaging appearance | 36 | 177 | 82 | |
| Number of complaints for quality | 130 | 24 | 82 | |
| Total number of complaints | 283 | 267 | 82 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tonnes | 22.2 | 9.1 |
| NOₓ Emissions | tonnes | 77.4 | 65.9 |
| SOₓ Emissions | tonnes | 37.5 | 42.4 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes of tCO₂e | 105687.6 | 124850.7 |
| Indirect Energy Emissions (Scope 2) | tonnes of tCO₂e | 201010.2 | 167641.6 |
| Total GHG Emissions | tonnes of tCO₂e | 306697.8 | 292492.3 |
| Total GHG Emissions Intensity (By Revenue) | tCO₂e/thousand RMB revenue | 0.021 | 0.015 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Hazardous Waste Incineration | tonnes | 14828 | 9269.6 |
| Hazardous Waste Reused | tonnes | 0.07 | 7379.4 |
| Total Hazardous Waste | tonnes | 425.5 | 116 |
| Total Hazardous Waste Intensity (By Revenue) | kg/thousand RMB revenue | 0.029 | 0.06 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Non-Hazardous Waste Incineration | tonnes | 14828 | 9269.6 |
| Non-Hazardous Waste Landfilling | tonnes | 2882.3 | 2127.5 |
| Non-Hazardous Waste Recycled | tonnes | 60921.2 | 18666.8 |
| Paper Waste | tonnes | 8341.9 | 10384.9 |
| Plastic Waste | tonnes | 14516.2 | 16550.1 |
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/thousand RMB revenue | 5.31 | 2.65 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Coal Consumption | MWh | 40203 | 45833.5 |
| Diesel Fuel Consumption | MWh | 1841.3 | 54.1 |
| Energy Consumption Intensity (By Revenue) | kWh/thousand RMB revenue | 54.1 | 46.8 |
| Gasoline Consumption | MWh | 296321.7 | 2618.9 |
| Natural Gas Consumption | m³ | 15882650.5 | 218338.5 |
| Purchased Electricity | MWh | 162269.3 | 162446.8 |
| Purchased Steam | MWh | 170856.7 | 623025.3 |
| Total Energy Consumption | MWh | 801742 | 891874.4 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Groundwater Consumption | tonnes | 73619 | 40228 |
| Municipal Water Consumption | tonnes | 2930113 | 3084348 |
| Water Consumption | tonnes | 3003732.2 | 3124576.1 |
| Water Consumption Intensity (By Revenue) | tonnes/thousand RMB revenue | 0.2 | 0.16 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % |
| Steam Usage Reduction Compared to Last Year | tonnes |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Packaging Material Consumption (Glass) | tonnes | 543.1 | 925.1 |
| Packaging Material Consumption (Metal) | tonnes | 151.6 | 818.2 |
| Packaging Material Consumption (Paper) | tonnes | 8341.9 | 10384.9 |
| Packaging Material Consumption (Plastic) | tonnes | 14516.2 | 16550.1 |
| Packaging Material Intensity (By Revenue) | tonnes per thousand RMB revenue | 0.06 | |
| Packaging Materials Consumed | tonnes | 26876.2 | 31093 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 9830 | 10804 | |
| Number of Employees Aged Above 50 | 896 | 1051 | |
| Number of Employees Aged Below 30 | 5560 | 5243 | |
| Number of Employees in Central China | 1665 | 1682 | |
| Number of Employees in East China | 4937 | 5175 | |
| Number of Employees in Hong Kong | 5 | 4 | |
| Number of Employees in Mainland China | 16281 | 17094 | |
| Number of Employees in North China | 1129 | 1206 | |
| Number of Employees in Northeast China | 772 | 824 | |
| Number of Employees in Northwest China | 1166 | 1245 | |
| Number of Employees in South China | 4161 | 4441 | |
| Number of Employees in Southwest China | 2451 | 2521 | |
| Number of Female Employees | 8082 | 8408 | |
| Number of Male Employees | 8204 | 8690 | |
| Number of Total Employees | 16286 | 17098 | |
| Percentage of Employees Aged 30-50 | % | 63 | |
| Percentage of Employees Aged Above 50 | % | 6 | |
| Percentage of Employees Aged Below 30 | % | 31 | |
| Percentage of Employees in Central China | % | 9.84 | |
| Percentage of Employees in East China | % | 30.27 | |
| Percentage of Employees in Hong Kong | % | 0.02 | |
| Percentage of Employees in North China | % | 7.05 | |
| Percentage of Employees in Northeast China | % | 4.82 | |
| Percentage of Employees in Northwest China | % | 7.28 | |
| Percentage of Employees in South China | % | 25.97 | |
| Percentage of Employees in Southwest China | % | 14.74 | |
| Percentage of Female Employees | % | 49 | |
| Percentage of Full-time Employees | % | 93 | |
| Percentage of Male Employees | % | 51 | |
| Percentage of Part-time Employees | % | 7 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 17.69 |
| Turnover Rate of Employees Aged Above 50 | % | 9.23 |
| Turnover Rate of Employees Aged Below 30 | % | 35.04 |
| Turnover Rate of Employees in Central China | % | 2.62 |
| Turnover Rate of Employees in East China | % | 22.34 |
| Turnover Rate of Employees in North China | % | 9.54 |
| Turnover Rate of Employees in Northeast China | % | 9.34 |
| Turnover Rate of Employees in Northwest China | % | 13.57 |
| Turnover Rate of Employees in South China | % | 46.45 |
| Turnover Rate of Employees in Southwest China | % | 8.65 |
| Turnover Rate of Female Employees | % | 23.64 |
| Turnover Rate of Male Employees | % | 22.81 |
| Turnover Rate of Total Employees | % | 23.22 |
Lost days due to work injury.
| Standard Indicator | Unit | 2019 | 2020 | 2021 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 284 | 92 | 216 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Trained Female Employees | % | 80 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Production Employees | % | 96 |
| Percentage of Trained Senior Management | % | 100 |
| Percentage of Trained Technical Employees | % | 84 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | hours | 37 |
| Average Training Hours (Male) | hours | 48 |
| Average Training Hours (Marketing & Customer Service) | hours | 38 |
| Average Training Hours (Production Employees) | hours | 25 |
| Average Training Hours (R&D Personnel Employees) | hours | 41 |
| Average Training Hours (Senior Management) | hours | 108 |
| Total Training Hours | hours | 74906 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Number of Suppliers in Central China | 31 | 31 | |
| Number of Suppliers in Eastern China | 68 | 64 | |
| Number of Suppliers in Mainland China | 234 | 218 | |
| Number of Suppliers in Northeast China | 16 | 15 | |
| Number of Suppliers in Northern China | 34 | 29 | |
| Number of Suppliers in Northwest China | 23 | 22 | |
| Number of Suppliers in Southern China | 26 | 27 | |
| Number of Suppliers in Southwest China | 36 | 30 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Complaint Growth Rate | % | -5.66 | |
| Number of Product Health and Safety Complaints | 23 | 24 | |
| Number of Product Quality Complaints | 130 | 24 | |
| Total Number of Customer Complaints | 283 | 267 |