Environmental, Social and Governance Report 2021
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Indirect greenhouse gas emissions generated by the Company | tonnes of carbon dioxide equivalents | 32135.97 | 33 |
| Intensity of indirect greenhouse gas emissions (CO2 per square metre of properties under management) | kg of CO2 per square metre | 1.86 | 33 |
| carbon dioxide emissions reduced by projects managed by the cloud platform | tonnes | 15209 | 14 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| soot emissions reduced by projects managed by the cloud platform | tonnes | 79.3 | 14 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| sulfur dioxide emissions reduced by projects managed by the cloud platform | tonnes | 158.6 | 14 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Electricity consumption | kWh | 52673276.96 | 38 |
| Electricity consumption intensity (kWh/sq. m. of properties under management) | kWh/sq. m. | 3.05 | 38 |
| standard coal equivalent of natural gas saved by projects managed by the cloud platform | tonnes | 5838.6 | 14 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Water consumption | cubic metre | 1144856.16 | 38 |
| Water consumption intensity (cubic metre/sq. m. of properties under management) | cubic metre/sq. m. | 0.066 | 38 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| electricity saved by projects managed by the cloud platform | kWh | 14735632.3 | 14 |
| natural gas saved by projects managed by the cloud platform | cubic metres | 5847631 | 14 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of employees at Headquarters | person | 94 | 28 |
| Number of employees in Central China | person | 814 | 28 |
| Number of employees in East China | person | 1265 | 28 |
| Number of employees in North China | person | 161 | 28 |
| Number of employees in Northwest China | person | 542 | 28 |
| Number of employees in Shandong | person | 1088 | 28 |
| Number of employees in South China | person | 1221 | 28 |
| Number of employees promoted | person | 339 | 30 |
| Percentage of employees promoted to the total employees | 10% | 30 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of employees trained (backbone) | person | 4419 | 30 |
| Number of employees trained (female) | person | 1996 | 30 |
| Number of employees trained (leadership and management) | person | 627 | 30 |
| Number of employees trained (male) | person | 3050 | 30 |
| Number of offline training participants | person | 5046 | 30 |
| Number of offline training sessions completed | session | 13241 | 30 |
| Number of online training participants | person | 997 | 30 |
| Percentage of backbone employees trained to the total employees as of the end of the period | 97.2% | 30 | |
| Percentage of female employees trained to the total employees as of the end of the period | 98.8% | 30 | |
| Percentage of leadership and management employees trained to the total employees as of the end of the period | 98.1% | 30 | |
| Percentage of male employees trained to the total employees as of the end of the period | 96.4% | 30 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Average training hours completed per backbone employee | hour | 59.76 | 30 |
| Average training hours completed per female employee | hour | 67 | 30 |
| Average training hours completed per leadership and management employee | hour | 94.85 | 30 |
| Average training hours completed per male employee | hour | 67 | 30 |
| Total offline training hours | hour | 9453.5 | 30 |
| Total online training hours | hour | 47236 | 30 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of suppliers in Anhui | 13 | 25 | |
| Number of suppliers in Beijing | 30 | 25 | |
| Number of suppliers in Guangdong | 107 | 25 | |
| Number of suppliers in Guizhou | 27 | 25 | |
| Number of suppliers in Hebei | 4 | 25 | |
| Number of suppliers in Henan | 7 | 25 | |
| Number of suppliers in Hubei | 5 | 25 | |
| Number of suppliers in Hunan | 94 | 25 | |
| Number of suppliers in Jiangsu | 113 | 25 | |
| Number of suppliers in Jiangxi | 37 | 25 | |
| Number of suppliers in Liaoning | 41 | 25 | |
| Number of suppliers in Sha'anxi | 80 | 25 | |
| Number of suppliers in Shandong | 32 | 25 | |
| Number of suppliers in Shanghai | 21 | 25 | |
| Number of suppliers in Shanxi | 10 | 25 | |
| Number of suppliers in Tianjin | 21 | 25 | |
| Number of suppliers in Yunnan | 12 | 25 | |
| Number of suppliers in Zhejiang | 6 | 25 | |
| Total number of suppliers | 660 | 25 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Total number of customer complaints received | 2178 | 21 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Indirect Energy Emissions (Scope 2) | tonnes of carbon dioxide equivalents | 32135.97 |
| Total GHG Emissions Intensity (By Area) | kg of CO2 per square metre | 1.86 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| PM Emissions Reduction Compared to Last Year | tonnes | 79.3 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Grid Electricity Consumption | kWh | 52673276.96 |
| Grid Purchased Electricity Intensity (By Area) | kWh/sq. m. | 3.05 |
| Purchased Electricity | kWh | 52673276.96 |
| Purchased Electricity Intensity (By Area) | kWh/sq. m. | 3.05 |
| Total Electricity Consumption Intensity (By Area) | kWh/sq. m. | 3.05 |
| Total Indirect Energy Consumption | kWh | 52673276.96 |
| Total Purchased Energy | kWh | 52673276.96 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Water Consumption | cubic metre | 1144856.16 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh | 14735632.3 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Contractors | person | 1567 |
| Number of Employees Aged 30-50 | person | 2739 |
| Number of Employees Aged Above 50 | person | 1965 |
| Number of Employees Aged Below 30 | person | 481 |
| Number of Employees in Central China | person | 814 |
| Number of Employees in East China | person | 1265 |
| Number of Employees in North China | person | 161 |
| Number of Employees in Northwest China | person | 542 |
| Number of Employees in South China | person | 1221 |
| Number of Female Employees | person | 3164 |
| Number of Interns | person | 42 |
| Number of Male Employees | person | 2021 |
| Number of Total Employees | person | 5185 |
| Percentage of Contractors | % | 30.22 |
| Percentage of Employees Aged 30-50 | % | 52.83 |
| Percentage of Employees Aged Above 50 | % | 37.89 |
| Percentage of Employees Aged Below 30 | % | 9.28 |
| Percentage of Employees in Central China | % | 15.7 |
| Percentage of Employees in East China | % | 24.4 |
| Percentage of Employees in North China | % | 3.11 |
| Percentage of Employees in Northwest China | % | 10.46 |
| Percentage of Employees in South China | % | 23.55 |
| Percentage of Female Employees | % | 61.03 |
| Percentage of Interns | % | 0.81 |
| Percentage of Male Employees | % | 38.97 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Percentage of Employees Trained | % | 97.2 |
| Percentage of Trained Female Employees | % | 98.8 |
| Percentage of Trained Male Employees | % | 96.4 |
| Percentage of Trained Senior Management | % | 98.1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Average Training Hours (Female) | hour | 67 |
| Average Training Hours (Male) | hour | 67 |
| Average Training Hours (Senior Management) | hour | 94.85 |
| Total Training Hours | hour | 56689.5 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Suppliers in Mainland China | 660 | |
| Number of Total Suppliers | 660 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Total Number of Customer Complaints | 2178 |